Database Develop

Blackout while sliding

It's weird everytime I slide the keyboard the screen is like blackout for secs...
About my phone:
I bought a second hand X1 online. And I sent the phone for being refurbished by a ' refurbisher' shop online too. The keyboard, casing and digitizer is fixed with new box and new accessories.
i read after google about bad cable in X1 but my problem is temporary. can it be an initial sign of cable failure???

ADD:
Sometimes the screen become irresponsive at all. I have to reset the phone manually. Is it another intial sign of something?

i have the similar problem,but mine is worse
when i slide my keyboatd out my screen completely blacks out,and i need to slide back in,then wake up the phone.i still havent found a fix for that.

Oh the dreaded flex ribbon issue. There is a fix for that, you have to buy a new one and replace it. Unfortunately you will have to open up your device to replace it, which is easier than it sounds. Here is a link that details the issue and the possible fix for it.
http://forum.xda-developers.com/showthread.php?t=561151
I eventually upgraded because the flex ribbon goes out all the time. I've replaced mine 3 times already. Sucks because I really liked the keyboard on the X1. I still contemplate re-fixing it for the hell of it.
---------- Post added at 04:09 PM ---------- Previous post was at 04:07 PM ----------
Oh yeah, here is another thread on issues with the X1.
http://forum.xda-developers.com/showthread.php?t=612245
The second post has youtube videos on how to open it up.

i think is flexible cable problem

[Q] Samsung galaxy Note-Right hand corner of the screen is unresponsive.

Hi all.I bought my galaxy note almost 2 months back.This is my first android phone.I have used iPhone 4 before buying this beast.I must say its awesome.However lately i have started experiencing a little problem.I have noticed that at times while typing my note's screen( Right hand corner) became unresponsive. I had to press the screen a lot of times to actually type a single letter( it was the GO button actually.) After struggling with it for 5-6 minutes it started working fine.After a few days i experienced the same problem again.I took my handset to the service center but the screen was working fine then.
I face this problem sometimes . i noticed that after locking the screen and then unlocking it solves the problem for that moment.Is this a software problem or hardware.
I wasn't able to convince the service person that my device has the problem.How can i make him convince and get the handset replaced.
Any help would be Highly appreciated. (The problem area is actually the place on screen where application icon is situated.)

Is the problem there only when you charge it? Because, there are known issues with many smartphones where that is the case. If it is, then I am right there with you, and trying different chargers I heard will alleviate the issue.

No the problem is not when i charge the device.I face this problem very rarely but not when charging.I would like to mention that the charger provided with the device was very slightly bend on the charging end as if it was forcefully inserted in some device.Though it charges the device without any problem.

Sorry, don't know what else to say. Good luck though.

I have had the problem with the bottom right corner becoming unresponsive to screen taps .This usually happens when the phone is not in my hand but is lying on a soft surface such as a pillow. However the minute I pick it up in my hands, the problem goes away. Strange. I had my note replaced under warranty, only to find the problem re occur on the replacement phone after a few days.
Sent from my GT-N7000 using XDA App

arshadaziz said:
I have had the problem with the bottom right corner becoming unresponsive to screen taps .This usually happens when the phone is not in my hand but is lying on a soft surface such as a pillow. However the minute I pick it up in my hands, the problem goes away. Strange. I had my note replaced under warranty, only to find the problem re occur on the replacement phone after a few days.
Sent from my GT-N7000 using XDA App
Click to expand...
Click to collapse
Any idea is this a software problem or hardware ?

arshadaziz said:
I have had the problem with the bottom right corner becoming unresponsive to screen taps .This usually happens when the phone is not in my hand but is lying on a soft surface such as a pillow. However the minute I pick it up in my hands, the problem goes away. Strange. I had my note replaced under warranty, only to find the problem re occur on the replacement phone after a few days.
Sent from my GT-N7000 using XDA App
Click to expand...
Click to collapse
I'm having the exact same problem and thinking of taking it back to the service point. However, could it be rom related?
I'm running LA4. GOing back to a backup of KK5 alleviates the problem.
Something else I've noticed is that when left on a surface the application
button rarely responds but as soon as I touch it on the sides it works and when Ialso plug the usb cable it also works flawlessly.

A friend of mine has the same issue, but it only occurs if the device is laying flat on a table which is odd, he plans to have yet another screen replacement but will probably wait a few months due to shoddy quality control.

I had this issue since the 1st day. It became worst during charging. Have tried every old and new rom with no luck. I though it was a screen issue where I even applied much pressure to the affected area hoping it would help but no luck.
But the issue went away after I flashed Abyss kernel 3.9 via cwm. Now the right bottom corner is as sensitive as the left bottom corner. You might wanna try a different kernel 1st before sending to the service center...

If I remember correctly one HTC phone had similar problem, screen was unresponsive when lying on table but as soon as u pick it up it worked fine. It had something to do with screen/digitizer not being grounded properly.
Sent from my GT-I9000 using Tapatalk

Moved To Q&A​
Please post all questions in the Q&A section​

Nazar78 said:
I had this issue since the 1st day. It became worst during charging. Have tried every old and new rom with no luck. I though it was a screen issue where I even applied much pressure to the affected area hoping it would help but no luck.
But the issue went away after I flashed Abyss kernel 3.9 via cwm. Now the right bottom corner is as sensitive as the left bottom corner. You might wanna try a different kernel 1st before sending to the service center...
Click to expand...
Click to collapse
I got my handset replaced last Saturday, but i am facing the same problem with the new handset.Are you sure that by changing the kernel the problem will be solved.If yes then how can i change the kernel of the handset ?

Interesting, this is theme #1,500,000.

outsyder said:
Any idea is this a software problem or hardware ?
Click to expand...
Click to collapse
Definitely a hardware problem because when I took it to Samsung service centre, the first thing they did was to flash the phone firmware. Only when the problem persisted, a replacement was given.
Sent from my GT-N7000 using XDA App

shot in the dark here, do you have a case on your note? I was going nuts on the first few days with my note using a flip style case only to find the damn magnet was causing the touch response issues. Took the case off and haven't seen the problem since.

After further testing it seems in my case at least it was definitely a kernel issue with cf-root kernel la4. Replaced it with a different one and problem solved.

Same problem here, put it down and bottom right corner doesn't respond, pick it up, responds instantly like rest of screen. I thought I had some kind of insecure Note that needed to be held or something. Last few days it was really freakin me out to the point I was purposely putting it down and then pressing and pressing and pressing the back button...nothing...pick it up...works with one slight touch, I was like WTF? What the hell could cause that???
Somewhat relieved to see I'm not the only one with a clingy Note. I'm going to wait and hope ICS fixes the issue, if not I'll guess I'll have to learn how to flash.

Right-hand corner of death
Thank goodness I'm not the only one in the world with this problem.
I first observed the problem when i upgraded to LA1. I was loving the improved battery life like a puppy until i noticed the bottom right part of the touch screen was as dead when placed on a flat surface. It started working again after I had picked it up, making me wonder if it had a "Hey I'm being hand held" feature, but it would still trip out when i'd type an SMS or email.
Called the Samsung service center to ask about it. they said they've never heard of such a problem and that I should just bring the phone in for software downgrading since my Note was ok till I upgraded it. For them, it was a firmware problem so replacing it was not on their priority list.
I ended up downgrading myself to KJ3 (using odin) which works fine. Unfortunately, i no longer enjoy the improved battery life or one-handed keyboard config.
No choice now but wait for ICS and hope it works flawlessly.

Skiddledank said:
Same problem here, put it down and bottom right corner doesn't respond, pick it up, responds instantly like rest of screen. I thought I had some kind of insecure Note that needed to be held or something. Last few days it was really freakin me out to the point I was purposely putting it down and then pressing and pressing and pressing the back button...nothing...pick it up...works with one slight touch, I was like WTF? What the hell could cause that???
Somewhat relieved to see I'm not the only one with a clingy Note. I'm going to wait and hope ICS fixes the issue, if not I'll guess I'll have to learn how to flash.
Click to expand...
Click to collapse
This is definitely a problem with screen. I got mine replaced an hour ago and did the LCD test. The new one is working perfectly fine (with and without flip case).
Try the LCD test . *#0*#.If the test fails get the hand set replaced.

outsyder said:
This is definitely a problem with screen. I got mine replaced an hour ago and did the LCD test. The new one is working perfectly fine (with and without flip case).
Try the LCD test . *#0*#.If the test fails get the hand set replaced.
Click to expand...
Click to collapse
Outsyder,
What software version are you using?
Tried the screen test and mine works flawlessly on KJ3. Since I'm from southeast Asia, I don't have any other updates available except for LA1 which is buggy on my Note.

[Q] Touchscreen problem / ghost touch

Hi all, I'm wondering if anyone else has had this problem with the Note? I've seen it reported for other phones but in the Note forum, most complaints about the screen are about colour reproduction. It is extremely frustrating and I was hoping someone had any idea? I had already done a factory reset, took it to the Carphone Warehouse (the authorized Samsung service center near where I live) and they reflashed it with a Polish firmware, and it still has the problem.
Video of problem: http://www.youtube.com/watch?v=HAAWDwPVYmk
-------------Copy from subsequent post below-----------------
No problem. IIRC, *#0*# is the standard Samsung screen test code. (Personally I only tested this code on the Note and my SGS, which I used to film the video). I had also noticed that it usually happened after a bit of running (I ran an intensive flash video for 5-6 minutes). But then it started to happen just after I turned it on in the morning even when the phone was cold.
If this problem is really bothering you, I recommend you go straight to Samsung. The service I got here in the UK has been great so far. I sent it in and 2 days later, they told me they had replaced the screen and were testing it. If all goes well, I should have it back early next week. The phone number for the UK is 0330 7267864 if anyone is interested.
Click to expand...
Click to collapse

AETAaAS said:
Hi all, I'm wondering if anyone else has had this problem with the Note? I've seen it reported for other phones but in the Note forum, most complaints about the screen are about colour reproduction. It is extremely frustrating and I was hoping someone had any idea? I had already done a factory reset, took it to the Carphone Warehouse (the authorized Samsung service center near where I live) and they reflashed it with a Polish firmware, and it still has the problem.
I cant post links, but you can add this onto the end of Youtube...
/watch?v=HAAWDwPVYmk
Click to expand...
Click to collapse
Having similar problem.
On mine, the issue is intermittent. Luckily I can now reproduce the problem by pressing the top side of the phone corner here and there and screen jitters/scrolls down/un responsive.

Same problem on mine...
I'm experiencing the same issue on mine as well, but only intermittently. I noticed it happens after I've been using the Note for a while and when it gets warm. I don't know if it's heat related. I still have to do more testing, but it seems like the problem immediately goes away when I plug it into the charger.
Thanks for posting the video, now I know there's a built in utility for testing the LCD

No problem. IIRC, *#0*# is the standard Samsung screen test code. (Personally I only tested this code on the Note and my SGS, which I used to film the video). I had also noticed that it usually happened after a bit of running (I ran an intensive flash video for 5-6 minutes). But then it started to happen just after I turned it on in the morning even when the phone was cold.
If this problem is really bothering you, I recommend you go straight to Samsung. The service I got here in the UK has been great so far. I sent it in and 2 days later, they told me they had replaced the screen and were testing it. If all goes well, I should have it back early next week. The phone number for the UK is 0330 7267864 if anyone is interested.

Ghost Touch Issue
AETAaAS said:
No problem. IIRC, *#0*# is the standard Samsung screen test code. (Personally I only tested this code on the Note and my SGS, which I used to film the video). I had also noticed that it usually happened after a bit of running (I ran an intensive flash video for 5-6 minutes). But then it started to happen just after I turned it on in the morning even when the phone was cold.
If this problem is really bothering you, I recommend you go straight to Samsung. The service I got here in the UK has been great so far. I sent it in and 2 days later, they told me they had replaced the screen and were testing it. If all goes well, I should have it back early next week. The phone number for the UK is 0330 7267864 if anyone is interested.
Click to expand...
Click to collapse
I wish I could send it back somewhere. I'm in the US, and the Note was a gift from a relative in the Philippines, who bought it from an importer. It looks like it was originally meant for Germany, so Samsung USA doesn't want to repair it, even when I offered to pay. Same response from Samsung UK.
The problem seems to be more apparent now with ICS (stock). Just like before, the problem crops up after some use when the phone and/or battery gets warm. Oddly enough, the problem immediately GOES AWAY as soon as I plug it into the charger.

temp fixes?
Anyone come up with a work around to this.
I made a portable charger at first, but now it dose it when its plugged too
maybe disable finger touches and just use the spen?

[Q] Gyroscope not working.

I got my phone on Wednesday (4/8/15) and everything was perfect with the phone nut as of last night (4/9/15) noticed that camera was not rotating and it was kept on landscape, and also applications like youtube would not automatically rotate from portrait to landscape. I verified the screen rotation setting and it was on, did a factory reset and nothing. Called Samsung and no help there they don't know what the problem is. Went to an AT&T store and they could not find the root of the problem, so they are trying to get me a new phone. But while I wait I would like to see if there is a solution because if I can solve it (with help) before I get the new one I can cancel that order. Any one with same issue or knowledge of how to get it fix? please help

Same here
I had it rotate maybe once right when I got it and then it stopped and I have not been able to get the phone to rotate at all, photo, video, web browsing nothing. I am about to do a factory reset to pray and see if that clears it up.... if not its back to AT&T for me as well.
I installed a level app and it at least appears that the accelerometer is registering motion and position, but I am not sure if its reporting right (angles dont really look like the angle they should be.) So I could be faulty hardware/firmware.
---------- Post added at 09:34 PM ---------- Previous post was at 09:06 PM ----------
timske said:
I had it rotate maybe once right when I got it and then it stopped and I have not been able to get the phone to rotate at all, photo, video, web browsing nothing. I am about to do a factory reset to pray and see if that clears it up.... if not its back to AT&T for me as well.
I installed a level app and it at least appears that the accelerometer is registering motion and position, but I am not sure if its reporting right (angles dont really look like the angle they should be.) So I could be faulty hardware/firmware.
Click to expand...
Click to collapse
it looks like the gyroscope maxes at 30 degree's when the phone is stood on end (which should be 90). Wonder if this is a software/firmware bug, and I am going to assume 30 degrees inst enough to cause the phone to rotate and change position.

I have the exact same issue. 64gb sapphire black edge.
By any chance do you have a wireless charger?

pr0virus said:
I have the exact same issue. 64gb sapphire black edge.
By any chance do you have a wireless charger?
Click to expand...
Click to collapse
don't have a wireless charger yet. should be getting it next week. but tried the wireless changing at an AT&T store and it worked well. as of the screen issue have to wait 5 business days to get a new phone from the store since neither AT&T or Samsung can figure out the problem. and I am noticing more and more people with same issue here and other forums

I'm giving it a few days for some sort of solution to pop up. If nothing I'm jumping on the return wagon as well. :/

Had the same issue as well. I went to best buy to get a new phone.
I think it might have something to do with the fast charger as it might have fired the gyroscope, because my rotate worked fine till I took it off the wireless charge and plugged into the faster charger.
Best bet would be to call up Samsung and ask them if they there is a issue with this and hopefully they will send out an update (If possible) to fix the gyroscope.

Software issue
I just spoke on the phone with Samsung. This is a known issue and it is NOT a broken gyroscope. It is a software issue and they are working on a fix.

Samsung called too a few hours ago. They are checking on the issue and also there will be an update soon.
Sent from my SAMSUNG-SM-G925A using XDA Free mobile app

I got a verizon S6 edge and it also has the same issue.
I got the black one with 64 gigs and it has the same problem verizon gave me brand new phone as it is under 14 days replacement. I also found that if your mobile is not fast charging just push the usb cable gently into the charger. If you want to use slow charging you can pull it out slightly. There are two modes in the charger.

P20 Pro Issues - No Fingerprint Scanner and Now No Fast Charging

Hi Guys
Had my P20 Pro since launch now. Love the phone for the most part but had a couple of annoying issues which I can't fix.
First of all, a few weeks ago the finger print scanner stopped working - and all options relating to it disappeared from the settings screens. Even when I factory reset the only 2 options I get are password/pin etc and face unlock, no finger print.
Second, and this has just started happening today - the phone will no longer fast charge. Again, factory reset has not fixed the issue.
Anyone had similar issues and fixed?

Thats more likely to be a hardware issue as you have factory reset the device ruling out any services that may have been disabled by mistake.
After factory resetting the device can you go to Security & Piracy and Fingerprint ID and then new fingerprint to enroll yourself

It's not even doing the charging animation since reset I.E the coloured dripping bubble thing

Seaniselectric said:
It's not even doing the charging animation since reset I.E the coloured dripping bubble thing
Click to expand...
Click to collapse
That's very strange. Is it responding when you connect it via the USB cable to your PC? Does it show up on your PC
Just to confirm after factory reset:
Fast Charging has stopped
Home button has stopped working including fingerprint authentication

mulkman said:
That's very strange. Is it responding when you connect it via the USB cable to your PC? Does it show up on your PC
Just to confirm after factory reset:
Fast Charging has stopped
Home button has stopped working including fingerprint authentication
Click to expand...
Click to collapse
It is, I can transfer files etc. And when connected to plug it charges very slow - but with no charging animation now. Even with original charger which was working fine yesterday.
Home button/finger print scanner have not been working for a couple of weeks, just presumed it would be a setting somewhere and would work it out when I had the time - but it's not. There is no option what so ever for anything related to that button/scanner.
These issues were all happening before a reset - apart from the no charging animation, that has only come about in the last hour when I reset.

Seaniselectric said:
It is, I can transfer files etc. And when connected to plug it charges very slow - but with no charging animation now. Even with original charger which was working fine yesterday.
Home button/finger print scanner have not been working for a couple of weeks, just presumed it would be a setting somewhere and would work it out when I had the time - but it's not. There is no option what so ever for anything related to that button/scanner.
These issues were all happening before a reset - apart from the no charging animation, that has only come about in the last hour when I reset.
Click to expand...
Click to collapse
If the home button is not functioning then I am sure its a hardware issue.
Have you tried the system recovery option within HiSuite application?
You may need to claim it through warranty

mulkman said:
If the home button is not functioning then I am sure its a hardware issue.
Have you tried the system recovery option within HiSuite application?
You may need to claim it through warranty
Click to expand...
Click to collapse
So I left on charge for a bit, when it got to 20% it started fast charging again and the animation is back.
Just the home button/scanner to fix now

Seaniselectric said:
So I left on charge for a bit, when it got to 20% it started fast charging again and the animation is back.
Just the home button/scanner to fix now
Click to expand...
Click to collapse
Good Luck

same problem
I have same issue. Home button stoped working after night and no fingerprint option in menu. done recovery 2 times. discarged 0% etc. no action
Anybody find solution ? or it is hardware problem and warranty case ?

Same issue twice
My girlfriend got this phone 5 days ago after 2 days the fingerprint stopped working as described. We thought it was a hardware issue so we got a replacement.
After less than a day with the new phone the same issue happened again. If anyone has any help with this please help. I can't accept we have been very unlucky.

same problem with others
You can see in my post the problems I have from last firmware upadate.
I can't use face recognition and fingerprint.
The menu to set the intelligent unlock (i.e. the bluetooth speakers in my car) is white and any option!!!!!
Beppe

masterci said:
You can see in my post the problems I have from last firmware upadate.
I can't use face recognition and fingerprint.
The menu to set the intelligent unlock (i.e. the bluetooth speakers in my car) is white and any option!!!!!
Beppe
Click to expand...
Click to collapse
It's not even opening the fingerprint settings. As soon as you click on it, goes back to the home screen. Very strange. Going to claim a new one under warranty as it's still in the 30 day period. And of it happens again, not sure what to do.

Now having this issue too believe it's a Google / security setting issue rather than hardware.... I turned on ok Google and face recognition also disappeared! Turned it off and face recognition came back... Just got to find out what is causing it.... I was in a rush earlier to get to my home page and was bashing the screen to get it to recognise my face something about finger print popped up but now can't find anything about it... If you search it in settings it comes up with a few finger print options but when you click them it takes to out of the search bar and nothing else! HELP

I got new phone.
I just got new phone. Provider just said, that it is not repairible and saod after week you will get replacement.

My finger id has just disappeared too today. No option for selecting it in the menu under settings. face regog still working.

I noticed this same problem with the fingerprint today. No mention of it in the settings and it just suddenly stopped working.

lepistoellinoora said:
I noticed this same problem with the fingerprint today. No mention of it in the settings and it just suddenly stopped working.
Click to expand...
Click to collapse
Someone had an answer or solution, mine also stopped working

i brought the the P20 Pro yesterday and the fingerprint disappeared today. Factory reset, reset everything nothing happens. plus the fingerprint sensor seems fragile as i just just some of my rock climbing gears above it and it cracked a little bit easily.

I spoke to Huawei Support
Hi guys, just wanted to also add my voice to this thread as a p20 pro owner in Canada, went to bed two nights ago, and woke up the next morning to a finger print reader that not only no-longer works, but whose options also disappeared from the settings menu. I went ahead and spoke to Huawei support about it. I was told that I could either wait for an ota fix to this problem, meaning they know it's a software issue and they aren't letting it be known to the general consumer, I was given a timeframe of 6 months. I was also given the option of sending my phone in for servicing? I told the tech that didn't seem to make sense because if it's a software issue that would be resolved with an OTA update, what would a service tech be able to do for me? They wouldn't be able to put the update on my phone until my service provider okay'd it, or Google okay'd it...and it's clearly not a hardware issue if they are working on a OTA fix....I was perplexed. Regardless that's all I know for now. There was an emui update pushed to my phone yesterday, and the security option for the finger print reader returned but it would freeze up when I tried to set my print, and then it disappeared again. Crazy how a flagship phone at the $1000 mark could have an issue like this without some sort of public service announcement letting people know. This is the only thread I can find on this issue
---------- Post added at 08:38 PM ---------- Previous post was at 08:31 PM ----------
Additionally I was hung-up on after asking to speak to a higher tier agent or a manager/supervisor. The lady put me on hold and then hung up on me. I had just given her my number and email and she didn't bother trying to contact me back lol.

Hey, I've got a p20 pro as well and my fingerprint sensor stopped working not even a month after I got it, and like you said the setting disappeared however on my phone the sensor got really hot. Anyway I took it back to spark, and they sent it back to huawei to repair it, it should be under warranty so you should be able to get it fixed for free. They replaced the front screen of my phone and so far everything is working again. However if this were to happen again I'd just opt for a phone with less problems...
---------- Post added at 12:59 AM ---------- Previous post was at 12:49 AM ----------
jumpa23 said:
Hi guys, just wanted to also add my voice to this thread as a p20 pro owner in Canada, went to bed two nights ago, and woke up the next morning to a finger print reader that not only no-longer works, but whose options also disappeared from the settings menu. I went ahead and spoke to Huawei support about it. I was told that I could either wait for an ota fix to this problem, meaning they know it's a software issue and they aren't letting it be known to the general consumer, I was given a timeframe of 6 months. I was also given the option of sending my phone in for servicing? I told the tech that didn't seem to make sense because if it's a software issue that would be resolved with an OTA update, what would a service tech be able to do for me? They wouldn't be able to put the update on my phone until my service provider okay'd it, or Google okay'd it...and it's clearly not a hardware issue if they are working on a OTA fix....I was perplexed. Regardless that's all I know for now. There was an emui update pushed to my phone yesterday, and the security option for the finger print reader returned but it would freeze up when I tried to set my print, and then it disappeared again. Crazy how a flagship phone at the $1000 mark could have an issue like this without some sort of public service announcement letting people know. This is the only thread I can find on this issue
---------- Post added at 08:38 PM ---------- Previous post was at 08:31 PM ----------
Additionally I was hung-up on after asking to speak to a higher tier agent or a manager/supervisor. The lady put me on hold and then hung up on me. I had just given her my number and email and she didn't bother trying to contact me back lol.
Click to expand...
Click to collapse
Yeah I agree, for a phone that cost over $1000 I want to know why it has this issue after it has come out? I mean, they should have fixed all these problems with the tests they ran on these phones for who knows how long. But they overlooked this.