[Q] ATT users that are using V20P could you please - LG Thrill 4G

Hi guys I thought the other day I would give LG live chat a go in the States and asked them about the ghost call problem, the said they hadn't heard of this issue before ???? really ?????
Just interested if someone else with the GC issue could do this as well and see if this is the general responce from them.
Be really interested to see if LG is hiding it or if their internal comunications are of the same standard as thier GB firmware

I called AT&T today about ghost calls... they were confused. After talking a lot to the service person eventually they called LG. LG claimed that they had only heard from a small number of people about the issue. Supposedly if they get more complaints they will make it a higher priority.
Also if you are really lucky you might score the same deal I got... AT&T is sending me a brand new SGSII for free, waiving my upgrade fee, and waiving the cost of the phone

I am happy for you that they made you happy by giving you an SGS2, but I personally would prefer to stick with the Thrill 4G myself. I just want it to work the way it is supposed to. It's ridiculous that it cannot keep time any more.

Thanks thrill_seeker, good to hear your weren't the first person with this fault. Just put an order in for a Galaxy Nexus today , love the 3d but at the end of the day a phone needs to be a phone, funny that.

Yea I agree about the phone being a phone deal...I mean this is my personal and business phone. I can't have ghost calls. The time keeping thing has also become annoying as well. Anyways I still plan on using the Thrill for random things but the SGSII will definitely become my everyday phone.
Sent from my LG Thrill rocking thrill_seeker 2.0

thrill_seeker said:
I called AT&T today about ghost calls... they were confused. After talking a lot to the service person eventually they called LG. LG claimed that they had only heard from a small number of people about the issue. Supposedly if they get more complaints they will make it a higher priority.
Also if you are really lucky you might score the same deal I got... AT&T is sending me a brand new SGSII for free, waiving my upgrade fee, and waiving the cost of the phone
Click to expand...
Click to collapse
What department offered the free phone?
And what did you tell them when they asked how you could confirm you were getting ghost calls?
Sent from my CM7 Thrill

I pointed out the obvious that it is impossible to know if you are having ghost calls or not. But I have had several people get ahold of me and complain that I'm not answering there calls but I have no record of ever receiving their call (true story, I'm married).
The customer service agent just talked with her manager and convinced him to give me the phone at an early upgrade cost. I really wasn't sure about dropping. $100 for another phone. When I hesitated about price she immediately waived all fees and the cost of the phone.
Sent from my LG Thrill rocking thrill_seeker 2.0

Sweet gonna try to get a new phone!
Sent from my LG-P925 using XDA

I'm not having problems in v20p on my lg p925.

Related

Anyone else getting the Virgin Mobile Optimus V?

I heard that Virgin Mobile is going to come out with the Optimus V which is going to be priced at $150? Truth?
If so, I may consider it for sure! I really like the series and very good for Android.
qipengart said:
I heard that Virgin Mobile is going to come out with the Optimus V which is going to be priced at $150? Truth?
If so, I may consider it for sure! I really like the series and very good for Android.
Click to expand...
Click to collapse
I got it on Friday from Target $149.00, activated it and it is great. Great phone a huge upgrade from my Samsung Intercept.
I agree.. Just picked one up yesterday and it blows the intercept out of the water!! What a joke that phone was.. And $100 more? You gotta be joking me Get the LG!
Yeah I just got one from Target. If you don't see one give the DPCI for it because it doesn't show up on the system otherwise.
Very nice and inexpensive. I was thinking about the Intercept before I heard of this because it was $170 at Best Buy. Based on what I read this is the better buy, even for someone like me who NEEDS a physical keyboard. Gotta break out of the comfort zone if you want the bread, eh
I just got mine today. Have the $25 dollar package and love it. Left Cricket's unreliable network where I was using a flashed HTC Eris. Couldn't get 3G no matter what tutorials I followed on this and other forums. I'm really glad I made that change.
I made the switch from an AT&T Captivate. Fed up with paying 130.00+ monthly for bad coverage and a phone that will never see froyo. Porting took less than 2 hours and I have working NAV! I was a little apprehensive about switching to pre-pay, but so far the coverage has been 110% better, and the VM reps are great! I didn't sit on hold even once in the 4 calls I made to them after buying the phone. If you are on the fence about buying this phone, please allow me to nudge you in the right direction!
Just got one at Best Buy last weekend for $129. Great phone. Love the dedicated camera button. Coming from an Evo this things screen is small but the phone is still quick and is the perfect for factor for pocket-ability.

[EVENT] Mass Return of our HTC Vivid

If enough people are interested, I had an idea that DFW XDA members all return their Vivids at the same time for a mass return at the AT&T HQ store in order to make a statement. This is the heart of their operation. We can discuss this, but what I and others came up with so far is:
AT&T Mass Return
Tuesday December 6th at 1:00pm
208 S Akard Street
STE 110
Dallas, TX 75202
Customer Parking Available for 2 hours at:
1600 Commerce Street
Dallas, TX 75201
Everyone is invited. Whether you have a Vivid or not. I understand not everyone lives here, but all are welcome none the less.
Thanks to Radi0chik
What do you guys think of this idea?
Reclaim said:
If enough people are interested, I had an idea that DFW XDA members all return their Vivids at the same time for a mass return at the AT&T HQ store in order to make a statement. This is the heart of their operation. We can discuss this, but what I and others came up with so far is:
AT&T Mass Return
Tuesday December 6th at 1:00pm
208 S Akard Street
STE 110
Dallas, TX 75202
Customer Parking Available for 2 hours at:
1600 Commerce Street
Dallas, TX 75201
Everyone is invited. Whether you have a Vivid or not. I understand not everyone lives here, but all are welcome none the less.
Thanks to Radi0chik
What do you guys think of this idea?
Click to expand...
Click to collapse
great idea.
Returned it already though.
Sent from my SAMSUNG-SGH-I777 using xda premium
I bought mine from Amazonwireless... and I've already asked for an exchange to the skyrocket.
Plus the fact that I have school then doesn't help, but if I could come, I would.
can some one help me decide on what phone to get on sunday once i return mine?
i think that lg nitro hd is nice, but ive heard the ui sucks on it... so i was thinking either that new google nexus phone (sorry, im new to android and cant remember all these pohones) or the gs2... id rather have the og gs2 cause its faster than the skyrocket and i dont care to have lte
randrewm97 said:
can some one help me decide on what phone to get on sunday once i return mine?
i think that lg nitro hd is nice, but ive heard the ui sucks on it... so i was thinking either that new google nexus phone (sorry, im new to android and cant remember all these pohones) or the gs2... id rather have the og gs2 cause its faster than the skyrocket and i dont care to have lte
Click to expand...
Click to collapse
Yea if your going to go with a gs2 Definitely get the OG. The Skyrocket has issues with screen resolution and such. As far as the LG Nitro goes I think that is up in the air considering it is going to have a full 720p screen. I am actually slightly leaning toward the LG just because of that but I still need to research it a little bit more.
Yes. I am wondering the same. Though I'm not sure if it will be rooted... New to thus android world. Also, I'm not sure how the devs will take the phone. I heard the lg ui is like touchwiz but retarded... Not meaning to insult. I'm hoping someone will do a good overview of the nitro by sunday
Sent from my HTC PH39100 using XDA App
randrewm97 said:
I heard the lg ui is like touchwiz but retarded...
Sent from my HTC PH39100 using XDA App
Click to expand...
Click to collapse
IMO, both of those UIs are on par with excrement. On day 1 of owning my Captivate, I switched launchers. Even on Froyo/GB, I could not put up with it and just went full AOSP launcher-wise. If the LG launcher is the same, I know that I won't like it for sure.
Sense is the only aftermarket UI that I like, hence why I ended up with this phone.
EDIT: Also, what's even the point of this? Sending a message to AT&T about this phone would do nothing with you guys mass-returning it. After the event, you wouldn't even care what happened to this device's development life anyway, while you guys all go for Nitros or Skyrockets or whatever phone fits your fancy.
Occupy AT&T....not a chance
You mad cause you have no root...?
Root doesn't allow you to do much anyway other than to either overclock your CPU, make a complete backup of your rom, flash any random rom you want etc...
All the phones have the same CPU chipset, you're just paying for different screen resolutions and plastic shells that cover everything
Samsung couldn't even use its custom CPU because it lacked the ability to incorporate LTE technology, so they chose the Snapdragon S3 APQ8060 dual-core CPU...the same one in the Vivid, and the same one is in the LG Nitro.
Its the only CPU capable of allowing AT&T's 4gLTE service to run smooth for the end user
So go ahead, boycott the Vivid, youre only benefit is a screen with a smaller resolution or a screen with a higher resolution, plus youre still gonna pay the difference plus a $35 restocking fee is applicable...
It seems to me that the problem isn't the Vivid. It's AT&T. If you really want to make a statement then keep this amazing phone, cancel your contracts with AT&T, and allow the devs to continue working on unlocking and fully rooting the device which you know they will. This will do two things. One: send a message to AT&T that will cost them BIG-TIME. Two:Once the devs see how many people are willing to SACRIFICE their wireless mobility for such a great device, they may release a carrier unlock and varying radio support for the different competitors for the vivid. There are some major competitors that offer much better rates and data packages with full LTE support that DON'T lock bootloaders.
It seems silly to put such a serious and damaging halt to great development just because you're unwilling to sever the head of the snake, whereas mass returns will accomplish nothing. Well, not nothing, but if you REALLY want this problem addressed, make AT&T pay with the sudden loss of income. HTC isn't the problem. The Vivid isn't the problem. Big corporations have insurance policies to protect them when there's a problem with inventory/product defects/returns etc. But losing customers.. That just plain sucks for ANY business. Hit them where it hurts. The Next big awesome phone you want will just be locked up tight as well unless you send a CLEAR message they CAN'T ignore.
The Vivid counterpart in Canada (Raider) has already had great roms and kernels that work and are supported/updated every couple of days. I love this phone more and more and would switch carriers in a heartbeat if the company I pay my hard earned money to EVERY Month wasn't treating me like a VALUED customer. AT&T KNOWS what they're doing. They KNOW that what they're continuuing to do is WRONG. But they aren't listening becuase the customers aren't willing to lose they're precious contract they've worked so hard for.
Yes, it means going without the ability to use your nice phone for a little while. Yes it will suck having NO cellphone at all with all it's nice features at your disposal and whim. Maybe getting a junker from a better provider and waiting for the devs is asking too much.
Either that or stop and realize you've had your phone for ONE month. Forget everything I've said about teaching your carrier a lesson, and show some support for xda (maybe a little faith and gratitude as well) because they LOVE tinkering with HTC's products. I wonder sometimes if there would even BE an XDA team without HTC. Be patient, or teach them a REAL lesson in customer service. The alternative is YOU losing out, and feeling all proud and happy for giving up something you once loved. But then again nobody wants to admit they're ACTUALLY PAYING AT&T to treat us like prisoners. Stripping you of your right to DO WITH YOUR PROPERTY THAT WHICH YOU FEEL LIKE DOING.
While we're at it let's all go buy REALLY nice houses where we're not allowed to decorate, hang pictures, change the layout of the livingroom, or park our cars anywhere near.
Been following these forums since the beginning of this week when I ordered the phone through amazon. Now that it has finally shipped today after being backordered, I'm seeing this
and returning this, which I got for a penny, would mean I would have to pay full price for the phone I exchange for, correct?
I wish the morale in this forum didn't seem like it is dying away, but I understand that many of us are almost at the 30 day limit on exchanges and two years is an awful long time to go without an unlocked bootloader.
My first htc phone, after going through LG and blackberry.... which might be exchanged like all of yours....
I think a lot of you are missing the point. This is not just about the bootloader. everyone's reasons are different so I can only share my own. So if you have been paying attention to this forum at all you might get that. Personally my reasons are in no particular order: Carrier IQ, locked bootloader..not just because of development, but because you can't get rid of Carrier IQ while the bootloader is locked, being throttled by AT&T with normal use only halfway through my Billing cycle at only 3.6gb while I still have to pay full price even though I'm on an unlimited plan, their lack of answers, their silencing of our voices on forums, and those are just a few reasons. This is beyond "you mad about no root". And if you think I won't care about what happens after this, then you really haven't been paying attention. My plan is to import a phone or stick with my streak until I figure out a better option. If I use a phone they don't have on file for me, then I can at least not be throttled or be affected directly by Carrier IQ.
This idea isn't JUST for vivid users, and no one is occupying anything. This is for the returns to occur in one fell swoop so they can feel the hit they have caused themselves. As paying customers, most of us are tired of being treated like this. If you're having trouble understanding why and how this would matter, then you haven't been following this forum.
Returned mine already
rodger-sp said:
Returned mine already
Click to expand...
Click to collapse
everyone Ganged up on me last time when I politely said 'bye bye vivid' not even a week back. Even my thread got deleted and I can't find it on vivid general section anymore.
I think it's worth sticking to Samsung for a while. Eventhough I love sense interface so much, I enjoy having good debloated ROMs that give me full potential of the phone.
I'm back to galaxy s2 and it's totally worth it.
Sent from my SAMSUNG-SGH-I777 using xda premium
ceo.mtcl said:
everyone Ganged up on me last time when I politely said 'bye bye vivid' not even a week back. Even my thread got deleted and I can't find it on vivid general section anymore.
I think it's worth sticking to Samsung for a while. Eventhough I love sense interface so much, I enjoy having good debloated ROMs that give me full potential of the phone.
I'm back to galaxy s2 and it's totally worth it.
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
You might have been ahead of the game sir.
http://forum.xda-developers.com/showpost.php?p=19946984&postcount=173
Reclaim said:
I think a lot of you are missing the point. This is not just about the bootloader. everyone's reasons are different so I can only share my own. So if you have been paying attention to this forum at all you might get that. Personally my reasons are in no particular order: Carrier IQ, locked bootloader..not just because of development, but because you can't get rid of Carrier IQ while the bootloader is locked, being throttled by AT&T with normal use only halfway through my Billing cycle at only 3.6gb while I still have to pay full price even though I'm on an unlimited plan, their lack of answers, their silencing of our voices on forums, and those are just a few reasons. This is beyond "you mad about no root". And if you think I won't care about what happens after this, then you really haven't been paying attention. My plan is to import a phone or stick with my streak until I figure out a better option. If I use a phone they don't have on file for me, then I can at least not be throttled or be affected directly by Carrier IQ.
This idea isn't JUST for vivid users, and no one is occupying anything. This is for the returns to occur in one fell swoop so they can feel the hit they have caused themselves. As paying customers, most of us are tired of being treated like this. If you're having trouble understanding why and how this would matter, then you haven't been following this forum.
Click to expand...
Click to collapse
The Carrier IQ situation will allow you to break free of your contract, not happy with AT&T, maybe it wasnt for you, not the first time a subscriber switched carriers. AT&T just got LTE when other carriers had it for longer and unthrottled, what stopped you from leaving then?, I have a bandwidth monitor on my vivid, the HTC IQ AGENT ( Carrier IQ ) doesn't take up gigs of your data plan, matter of fact it takes less than 1/10th of a MB. It is very freaky what this app is capable of and was pretty shocked when I saw the youtube vid. Did you know that uploads are also counted as well!. AT&T will soon realize that 4GB just isnt enough to satisfy customers.
Propose this, you have the ability to break free of your contract pretty soon cause of this whole CIQ debacle, if you want AT&T to keep your business, tell them you want unthrottled unlimited data on your grandfathered plan, they cant do that then just leave without penalty.
Its not HTC's fault AT&T has some weird business practices and contract practices that show up in forums / media from time to time, returning any carriers devices hurts sales and manufacturer reputation. Take the fight where it belongs, tell it to Al Franken..lol
penguinfishies said:
Been following these forums since the beginning of this week when I ordered the phone through amazon. Now that it has finally shipped today after being backordered, I'm seeing this
and returning this, which I got for a penny, would mean I would have to pay full price for the phone I exchange for, correct?
I wish the morale in this forum didn't seem like it is dying away, but I understand that many of us are almost at the 30 day limit on exchanges and two years is an awful long time to go without an unlocked bootloader.
My first htc phone, after going through LG and blackberry.... which might be exchanged like all of yours....
Click to expand...
Click to collapse
I'm in the same boat as you got mine for .01 and it's a nice phone. The only thing I'd like to do is remove some bloat apps, but honestly who cares. Everything I've thrown at it works way better than it did on my EVO 4g on Sprint.
Its not like I have unlimited data with ATT and I pay for 4gig of data.
I'm keeping mine root or no root.
EDIT: I misread an article that I thought had said that HTC promised it unlocked in a month. Either way, you people are so impatient.
EDIT2: If this is for Carrier IQ then I totally agree, but for a phone that doesn't have an unlocked bootloader That's just stupid.
If you guys are seriously going to "occupy AT&T" then you are idiots. A few hundred people won't make that huge of a difference when they have nearly 100 Million customers.
In the end you're only hurting the development community because when it does get unlocked everyone would have left.
That's my $0.02. Good day.
Sent from my HTC Vivid.
8125Omnimax said:
The Carrier IQ situation will allow you to break free of your contract, not happy with AT&T, maybe it wasnt for you, not the first time a subscriber switched carriers. AT&T just got LTE when other carriers had it for longer and unthrottled, what stopped you from leaving then?, I have a bandwidth monitor on my vivid, the HTC IQ AGENT ( Carrier IQ ) doesn't take up gigs of your data plan, matter of fact it takes less than 1/10th of a MB. It is very freaky what this app is capable of and was pretty shocked when I saw the youtube vid. Did you know that uploads are also counted as well!. AT&T will soon realize that 4GB just isnt enough to satisfy customers.
Propose this, you have the ability to break free of your contract pretty soon cause of this whole CIQ debacle, if you want AT&T to keep your business, tell them you want unthrottled unlimited data on your grandfathered plan, they cant do that then just leave without penalty.
Its not HTC's fault AT&T has some weird business practices and contract practices that show up in forums / media from time to time, returning any carriers devices hurts sales and manufacturer reputation. Take the fight where it belongs, tell it to Al Franken..lol
Click to expand...
Click to collapse
You raise some really good points. Though I do feel HTC does have some degree of responsibility because it's on their branded product with their name attached to the actual app.
Infinimint said:
Wow... HTC already said they were going to unlock the bootloader for this phone. You people are so impatient.
If you guys are seriously going to "occupy AT&T" then you are idiots. I few hundred people won't make that huge of a difference when they have nearly 100 Million customers.
In the end you're only hurting the development community because when it does get unlocked everyone would have left.
That's my $0.02. Good day.
Sent from my HTC Vivid.
Click to expand...
Click to collapse
Can I get a link to where they said they were going to unlock the bootloader?
Sent from my HTC PH39100 using xda premium

Used to love this phone

But after updating to 2.3 it has really screwed my phone up. I used the lg updater and did everything the legit way, the night they released it. Now my phone doesn't keep time, I'm lucky if my phone rings once out of every ten phone calls, and I don't get text messages until I turn my phone on and unlock the screen. I don't even get missed call alerts, just a voicemail alert some hours later. I rooted my phone back when I was on 2.2 using super one click I think. Could this be what is messing it up?
Sent from my LG-P925 using XDA
Not the root causing problem it is ghost calls and I have heard many developers say it is 2.3.5 issue and have heard LG will come out with a fix for it soon but knowing LG I wouldn't hold your breathe
Sent from my LG-P920 using XDA
I know I don't get the text message icon half the time on the notification bar.
Yes the update is to blame. I decided to drop the thrill and move on. Grabbed a htc vividly official ice update and it works great. The face recognition is nice..wont use my thrill as a phone any longer..
I am using Thrill Seeker 2.0, and I am not having any of these problems. I had to mess around with some things to free up resources since I have using the SPB Shell 3D Launcher, but after using the AutoKiller I'm all good.
Ghost calls are indeed a part of V20p (and all gingerbread updates for this phone as far as I can tell). Nothing to do with root. There's no way to know its happening unless the person who tried to call you chews your ear off later on about not answering your phone or calling back (my wife). Or when you recieve the voicemail to the call you never got.
Now if only the ghost calls would limit themselves to telemarketers...sigh
Seriously though, if the person calling doesn't make it known they tried to call you then you'll likely never know it even happened. This is something they need to fix ASAP and I would suggest flooding their emails and forums demanding a fix. I know I am.
Sent from my LG-P925 using XDA App
No ghost calls on Thrill Seeker 2.0 on my V20P thrill.
Did you verify APNs and try a factory reset? Whats your signal db look like?
I can confirm that while I have not experienced any ghost calls my phone's clock was 20 minutes behind today when I was in class. Thank goodness I didn't rely on that time when going to school today.
I called at&t today to see what they had to say. They told me that this is the first time he is hearing about this problem, and they want me to try a factory reset first. So I guess I will try that.
I get all my calls. And text
Sent from my LG-P925 using XDA
That's the thing about ghost calls, you really DONT know that you're not getting them.
For example, if somebody calls you and doesn't leave a voicemail, you will never know it even happened. To the person calling you the phone rings like normal and goes to voicemail just as it should. But on your end the call never makes it to your phone and you are oblivious to what's going on.
I didn't think it was happening to me either until somebody actually brought it to my attention they had just called me.
Sent from my LG-P925 using XDA
I started getting worried about the ghost calling issue and so I just got off the phone with AT&T. After explaining my problem the customer service person talked to their business center, tech services, and she even called LG for me. After everyone acknowledged the ghost calls as a problem but also had no solution for it... she eventually waved an upgrade fee, waved the phone fee, and is sending me a new, not refurbished, Samsung Galaxy SII for FREE... and I think I even get to keep my Thrill...
Goodluck trying to get that deal again... but I'm excited and can't wait to get my SGSII on Monday.
thrill_seeker said:
I started getting worried about the ghost calling issue and so I just got off the phone with AT&T. After explaining my problem the customer service person talked to their business center, tech services, and she even called LG for me. After everyone acknowledged the ghost calls as a problem but also had no solution for it... she eventually waved an upgrade fee, waved the phone fee, and is sending me a new, not refurbished, Samsung Galaxy SII for FREE... and I think I even get to keep my Thrill...
Goodluck trying to get that deal again... but I'm excited and can't wait to get my SGSII on Monday.
Click to expand...
Click to collapse
Couldn't hurt to try. A free phone would be nice!
Sent from my LG-P925 using XDA
How long have you had your Thrill 4G? What did you have to say exactly? I looked over the specs of the Samsung GALAXY S II. It looks pretty nice actually.
I have had my Thrill since January. I simply asked if there was some information about the ghost call issues that started happening after the recent Gingerbread update. I explained that I had done some research and found out that it was a problem for many people, not just my individual phone. I went into the baseband issue and demonstrated that I knew what I was talking about. She then contacted support, tech, and even LG. After 45 minutes everyone recognized that the Thrill has issues but there aren't any good solutions at the moment. LG claims that they have not had many complaints about the Gingerbread update yet, so we need to fill their inboxes/forums with complaints.
So this is actually my business line and I am on a small business plan with AT&T so I explained how ghost calls just aren't acceptable. She totally agreed with me (I'm telling you I got lucky to get this customer service person). She talked with her manager about giving me an early early upgrade exemption. He approved it. I think waffled on the price... so she offered it to me completely free of charge. BAM. At first she did offer it at the normal $99 upgrade cost plus $18 activation fee...
Has anyone else successfully swapped their phones?
I'm getting host calls and delayed texts no matter which gingerbread baseband I flash. If I could swap this for a galaxy SII, I would in a heartbeat.
Dang that's cool they hooked you up like that! I haven't had any problems at all on stock gingerbread or with roms. A GSII would be sweet but I love this phone and enjoy the 3d way more than I thought I would.
Sent from my LG-P925 using XD
I read on the SGSII forums that ATT has decided to discontinue the SGS i777 in favor of the skyrocket. The funny thing is most people say the i777 gets better benchmarks and is still a better phone but whatever. The great thing is I get to keep BOTH phones. I'm very new to deving but will try my hand at porting some SGSII Roms to our thrill when I get some time.
sent from my AOKP'd SGSII
WeWearFedoras said:
I read on the SGSII forums that ATT has decided to discontinue the SGS i777 in favor of the skyrocket. The funny thing is most people say the i777 gets better benchmarks and is still a better phone but whatever. The great thing is I get to keep BOTH phones. I'm very new to deving but will try my hand at porting some SGSII Roms to our thrill when I get some time.
sent from my AOKP'd SGSII
Click to expand...
Click to collapse
So now you won't be eligible for an upgrade for another two years?
Looks like they're just trying to clear out some inventory before the next wave of new phones hit.
Sent from my CM7 Thrill
Yep. But my contract only extended 2 months longer than it was already! Lol
sent from my AOKP'd SGSII

Bricked/Broken Thrill? Get a Nitro HD Through AT&T FREE

I recently turned my LG Thrill in to AT&T's insurance claims service, and they apparently don't make the Thrill anymore, so they are sending the Nitro HD at no additional cost! Just the deductible, and then you get a new and better phone (at least in my opinion) just putting all of this out there just in case anyone wanted to take advantage of this!
cashy57 said:
I recently turned my LG Thrill in to AT&T's insurance claims service, and they apparently don't make the Thrill anymore, so they are sending the Nitro HD at no additional cost! Just the deductible, and then you get a new and better phone (at least in my opinion) just putting all of this out there just in case anyone wanted to take advantage of this!
Click to expand...
Click to collapse
Or you can hassle an get the s3.
I told them I wouldn't extend my contract unless I got to choose my own phone. They tried offering me the one x but I wouldn't take it.
I've also been a customer for 10 years so I have a little more room to argue.
Sent from my LG-P920
How did you get them to go along with that
I just got a thrill in the mail today to replace the broken one I had.....What did you have to say to them???? I hate this phone just because of the ghost call issue and I am done with it.
Markyzz said:
Or you can hassle an get the s3.
I told them I wouldn't extend my contract unless I got to choose my own phone. They tried offering me the one x but I wouldn't take it.
I've also been a customer for 10 years so I have a little more room to argue.
Sent from my LG-P920
Click to expand...
Click to collapse
I was about to scream that you turned down a quad-core phone for a dual, and then remembered that there's not a single quad-core in the US consumer market as of now. I really wish the carriers would take the hint from their European divisions/brethren and open the market already. I'm happy with my Thrill, not broken (we'll see if that changes) and I'm not even with AT&T anymore sooo yeah.
Cynagen said:
I was about to scream that you turned down a quad-core phone for a dual, and then remembered that there's not a single quad-core in the US consumer market as of now. I really wish the carriers would take the hint from their European divisions/brethren and open the market already. I'm happy with my Thrill, not broken (we'll see if that changes) and I'm not even with AT&T anymore sooo yeah.
Click to expand...
Click to collapse
I actually got the S3. I know its only a dual core, but I honesty dont need a quad. The lack of removable battery or expandable memory on the one x was a killer for me. But now I'm stuck with AT&T for another two years
Sent from my LG-P920
Isn't the dual core Snapdragon S4 faster than all quad core processors on phones (Tegra 3, Exynos 4412) thus far? WHy would you want the quad cores given they provide less performance and consume more power while doing so?
Well I got them to see things my way .......They are sending me a Galaxy S II Skyrocket.....and they told me to keep my thrill............zero charge plus they are sending it to me over night at no cost also..........I am a happy with ATT..............WHOA did I just say that???????
pandaball said:
Isn't the dual core Snapdragon S4 faster than all quad core processors on phones (Tegra 3, Exynos 4412) thus far? WHy would you want the quad cores given they provide less performance and consume more power while doing so?
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Click to collapse
You are technically correct, it does get a bit better on the numbers, however the quads, when overclocked just a little still beat out the dual-cores, and can be OC'd a little bit further due to application load being distributed to more cores (higher fault tolerance at higher clock speeds).
malebornin69 said:
Well I got them to see things my way .......They are sending me a Galaxy S II Skyrocket.....and they told me to keep my thrill............zero charge plus they are sending it to me over night at no cost also..........I am a happy with ATT..............WHOA did I just say that???????
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Would you possibly be willing to donate that Thrill to me so that I can see about restoring it and in turn donating it to a developer here such as Lestat? Or donating it directly to Lestat himself since you get to keep it anyways?
Cynagen said:
You are technically correct, it does get a bit better on the numbers, however the quads, when overclocked just a little still beat out the dual-cores, and can be OC'd a little bit further due to application load being distributed to more cores (higher fault tolerance at higher clock speeds).
Would you possibly be willing to donate that Thrill to me so that I can see about restoring it and in turn donating it to a developer here such as Lestat? Or donating it directly to Lestat himself since you get to keep it anyways?
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Click to collapse
No It has already been sold for 200 bucks and I am buying a google tab with the cash. I have already tried to give Dark another Thrill that I have here that has a broken screen and it would only cost 45 bucks to replace and he didnt want it. Dark has an SGS II now I think he is about as done with the thrill as the rest of us are.
malebornin69 said:
No It has already been sold for 200 bucks and I am buying a google tab with the cash. I have already tried to give Dark another Thrill that I have here that has a broken screen and it would only cost 45 bucks to replace and he didnt want it. Dark has an SGS II now I think he is about as done with the thrill as the rest of us are.
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You can't say that he likely wouldn't have wanted it, they were 2 completely different phones. One was a thrill with a BROKEN SCREEN, the other with no physical issues that required detailed and meticulous repair (of which there is no guarantee of success). I really hate when people compare apples to oranges...
Cynagen said:
You can't say that he likely wouldn't have wanted it, they were 2 completely different phones. One was a thrill with a BROKEN SCREEN, the other with no physical issues that required detailed and meticulous repair (of which there is no guarantee of success). I really hate when people compare apples to oranges...
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Well I really hate it when people ask for free stuff then ***** when they don’t get it...My point is,,,, I made the effort to help this community and was refused. So how about you stop speaking on his behalf, because you don’t have a clue what went on in the conversation between him and myself, I have the Private messages I know what was said. I was giving away a 300 dollar device that needed a 45 dollar repair,oh and the detailed and meticulous repair you spoke of took me 15 minutes to complete. Yeah some of us have skills not just speculation. When he told me he DID NOT WANT IT. I sold that phone also. Why dont you purchase a phone from ebay and donate it to the cause.
malebornin69 said:
Well I really hate it when people ask for free stuff then ***** when they don’t get it...My point is,,,, I made the effort to help this community and was refused. So how about you stop speaking on his behalf, because you don’t have a clue what went on in the conversation between him and myself, I have the Private messages I know what was said. I was giving away a 300 dollar device that needed a 45 dollar repair,oh and the detailed and meticulous repair you spoke of took me 15 minutes to complete. Yeah some of us have skills not just speculation. When he told me he DID NOT WANT IT. I sold that phone also. Why dont you purchase a phone from ebay and donate it to the cause.
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I already have plans to donate my Thrill when I upgrade to a dev here on the forums. Already way ahead of you, already got the dev selected and they already said yes to receiving my Thrill. Don't think that I'm *****ing for no reason, ever. I intended to get the dev a Thrill a lot sooner than "sometime in the next six months," and have been ACTIVELY trying to either get one for free by getting somebody to donate, and I have even TRIED to purchase a used Thrill (multiple times) for this dev to work on, and been turned down because the seller wanted money sooner than later. So even though I was looking for it for free to donate to a developer sooner than my time schedule, I am still willing to SPEND MONEY on a dev here in the forums to "help the cause" as you say. My phone is "sometime in the next six months" because it's my ONLY GSM phone right now and I can't get the one I want until I save a little bit first.
I'm glad you can work on the delicate intricacies that are the internals of a phone without doing serious damage, you obviously have done it before successfully as the last phone I tried working on ended up becoming junk when trying to just replace a screen like you. Yes, I speculate a little bit on the difficulty level with a thrill, but that's based on my own past experiences with trying similar surgery, on a bigger phone.
if you guys could give me the number you are calling that would be awesome, I would like to try my luck for a One X. What were you guys complaining about when you called? ghost calls or a bricked phone?
hotdog32836 said:
if you guys could give me the number you are calling that would be awesome, I would like to try my luck for a One X. What were you guys complaining about when you called? ghost calls or a bricked phone?
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I'm no longer with AT&T, don't have the number sorry. malebornin69 may have the number though.
Cynagen said:
I'm no longer with AT&T, don't have the number sorry. malebornin69 may have the number though.
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I just called ATT tech support and told them about the ghost call issue....I jumped through all the hoops they wanted me to jump through, They sent me a replacement thrill and I had the same issue so I called back with the truth about this phone and jumped through more hoops and eventualy they put me on the phone with someone from a department called Resolution,,,, and they got me the new phone.......I never lied one time to them, I called with a real issue and they resolved it......It took 2 weeks but it got done in the end.....the number you wanted is 1-800-331-0500
LG thrill replacement
Well After talking to ATT after seeing this post. She is positive she can only send me an ATT lg thrill that i thought they didnt make anymore. i was hoping for an LG nitro to get out from under this mess of a phone. she did upgrade me to 2 day shipping but says she can only send the thrill.
My question for you guys is does it just show her the thrill on her screen and when it gets to logistics they will find they dont have it and send me the nitro or am i getting the same phone?
Thanks
Alex
---------- Post added at 09:21 PM ---------- Previous post was at 08:49 PM ----------
I decided to call them back and threat in to cancel my service and the issues they have gave me. i have been with att for 10 years. they lied about the phone and the updates when i got the phone when it first came out. and now they will not move an inch and only will send the thrill with no battery or back.
akwhite23 said:
Well After talking to ATT after seeing this post. She is positive she can only send me an ATT lg thrill that i thought they didnt make anymore. i was hoping for an LG nitro to get out from under this mess of a phone. she did upgrade me to 2 day shipping but says she can only send the thrill.
My question for you guys is does it just show her the thrill on her screen and when it gets to logistics they will find they dont have it and send me the nitro or am i getting the same phone?
Thanks
Alex
---------- Post added at 09:21 PM ---------- Previous post was at 08:49 PM ----------
I decided to call them back and threat in to cancel my service and the issues they have gave me. i have been with att for 10 years. they lied about the phone and the updates when i got the phone when it first came out. and now they will not move an inch and only will send the thrill with no battery or back.
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Click to collapse
Just keep calling back with the same issues they will yeild...........They will send you another thrill ....thats what they did to me ..so let them then 2 days later after they have got the old one back call again with the same issues.....This will take some time like a couple weeks
---------- Post added at 05:07 PM ---------- Previous post was at 05:04 PM ----------
malebornin69 said:
Just keep calling back with the same issues they will yeild...........They will send you another thrill ....thats what they did to me ..so let them then 2 days later after they have got the old one back call again with the same issues.....This will take some time like a couple weeks
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Click to collapse
One phone call is not going to get you a new phone it will be more like 10 long calls w2ith you jumping through hoops. Oh and they will tell you all the way to the end that they can and only give you the same phone...trust me they play a good game............just keep calling back
I should def put a stock firmware back before I send back right?
Sent from my LG-P920 using xda app-developers app
akwhite23 said:
I should def put a stock firmware back before I send back right?
Sent from my LG-P920 using xda app-developers app
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Click to collapse
i would suggest it
Sent from my LG-P925 using xda app-developers app
don't threaten to leave. That only makes them more upset... be as nice and kind as possible while explaining your frustration with words... not decibels
Sent from my LG-P920 using xda premium

[Q] Does T-mobile customer service seem creepy nice to you?

I've had to call customer service alot for my wifes G3 lately and every person I talked to was really, really nice. I talked to about 5 different people and all of them were extremely sypathic and understanding. They actually gave me a wifi calling router (verdict still out) as well as making everything right. I actually started to feel bad for complaining. Any one else had that experience or thought that? I might just be paranoid, either way at least one of their services good
Bubba Fett said:
I've had to call customer service alot for my wifes G3 lately and every person I talked to was really, really nice. I talked to about 5 different people and all of them were extremely sypathic and understanding. They actually gave me a wifi calling router (verdict still out) as well as making everything right. I actually started to feel bad for complaining. Any one else had that experience or thought that? I might just be paranoid, either way at least one of their services good
Click to expand...
Click to collapse
I've had pretty good luck myself for the most part.
Had a massive problem with a stuck Jump plan due to a return issue and they eventually just paid the remainder (200ish) out.
I would say I have had excellent experiences 90% of the time when dealing with Tmobile. Everyone has been nice, but sometimes you get that super dumb person that adds 10 services to your account you never asked for when you simply just want to close an unused line on your account. This is something that happens with all companies though. Dumb people need work too.
I've worked in a Customer Support Center (not TMo in particular) and can relate that those people are heavily trained to take all the **** customers thow at them and big companies invest a lot of money in personelle, in order to achieve that politeness overload you are talking about. As they call it, the Customer Support is the frontline of contact with customers and must be perfect. If you want the money, you got to convince people NICELY to give you theirs.
I've had great interactions every time with TMO customer service, but, hey, we are all human beings, and sometimes you are going to get someone who woke up on the wrong side of the bed, or someone who didn't pay attention at all the training seminars..
Its easy to hang up and just call back if you get someone who you can't work with..
Maybe I'm just to used to Verizon and ATT. They wouldn't do anything for you cause they didn't have to. I guess being locked in a contract kinda changes where the power lies. I guess its been a while since I talked to someone nice. Right About the time I moved to Philly I think.
I have a very good experience with Tmo CS. I'm with them since Omnipoint. Last time tried to cancel one of my lines they gave me an offer I couldn't resist. "Keep number with unlimited voice and text, no data and we charge you less than you would pay if you cancel that number". So basically I have free emergency phone. Gotta love it.
Sent from my SM-N910T using XDA Free mobile app

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