Database Develop

Help revive my dead Kaiser

I have a big problem which I hope all you Kaiser gurus can offer some advice:
I got my Kaiser two weeks ago, pop in my USA T-mobile sim card (GSM only) and it worked perfectly. I then went over to Taiwan and the device was put in Airplane mode for about 10 days. When I get back to the states, the phone no longer works; all other features of WM6 works except it the phone service.
It cannot find the t-mobile network regardless in auto or manual network selection mode. I tried the SIM card on my other phone and it works perfectly so that rules out the SIM card. I did a hard reset and it didn't cure the problem.
Question is, can the altitude or air cabin pressure somehow killed the phone portion of the unit?
What other diagnostic methods do you recommend?

Hmm I dont know if this is a good idea but emergency services like 911 should still work, even without service. And by that I mean without being signed up for service. So it might help to test 911, then hang up if it rings once. Just to see if your radio still works. If it does, then the issue might be that the phone is not configured correctly to T-mobile.
Now this is only true in the USA. I'm not sure where you are from. But given that the USA has just about the oldest infrastructure in any developed nation, I'm confident it can only be better where you are from.

No, 911 does not work. Does this mean my radio is fried? What can I do?

hmm... this sounds like a bad radio flash gone wrong... and not saying so!

I tried it with my friend's AT&T Sim and it worked perfectly. Does it mean it's the carrier's problem?

it means probably your phone got sim lock somehow. Just do hard spl and unlock it.

I'd get another T-Mobile sim card if your device works fine with an AT&T sim. I realize you said your T-Mobile sim works great in another phone, but that's the only thing that makes sense.

Ok I'll try that. Problem is, I have several other T-mobile lines and I tried those SIMS already and no cigar.
Anyone else can contribute any ideas? HTC is not support me because this is an import phone.

mutantblack said:
it means probably your phone got sim lock somehow. Just do hard spl and unlock it.
Click to expand...
Click to collapse
This is MISLEADING info !
Hard-SPL = CID unlock = ROM options
it does NOT unlock the SIM !!

hello all
i got the "no sevice" problem which looks like the same as Valleydog's.
i got my kaiser about 1 month, everything goes very well
today im in class and turn on the flight mode.
when i turn off the flight mode, it cant find the sevice any more,it tells "no sevice"
i cant dial any number including 911,86,110 etc......i swap my friends' cards they couldnt work,too
oh,just a nightmare to me, i flash the htc ship rom(which contains a radio),problem still...
could anybody help me, was it suddenly sim locked? possible?
Why such bad thing happens on me(good person)...........
KAIS130 with hspl v1,flashed many roms without problem,just this problem suddenly scares me
Sheng

This happened to me briefly the other day; running a stock T-Mobiles Vario III with NO rom flashing done to it.
I went to make a call and there was no service. The phone had been in my pocket for a while. I soft reset it and it worked after that, but took about 5 minutes before it picked up a signal... It's been fine since though.

This really sucks... I will head down to the T-mobile store and try out all their SIM cards until I find one that works.
The thing that puzzles me is that the other carrier's SIM (AT&T) works fine

Why such bad thing happens on me(good person)...........
Click to expand...
Click to collapse
Haha....im sure its got nothin to do with that....mebbe u dun pray enough

Here's an update...I tried 3 working SIMS cards in T-mobile store on my phone and it still does not get signal.
Very frustrated at this point.

My phone worked intermittently at one point but now it's dead again. What a piece of crap.

This is so annoying, and HTC have no answer regarding this issue.
It is clearly not a hardware fault!!!
I have the same problem & it is so frustrating you guys can't imagine.
I have always loved HTC machines, but I am thinking never again!
Regards
Andre'

saper747 (andre),
Where are you located and what have you done to troubleshoot the problem so far?

Did you call T-Mobile to see if they have something configured wrong on their end? If the phone works with an AT&T sim, it would seem something on T-Mobile's side wasn't right.

There is nothing wrong as confirmed by T-mobile, the same SIM works on any other unlocked phone except my Kaiser

valleydog said:
saper747 (andre),
Where are you located and what have you done to troubleshoot the problem so far?
Click to expand...
Click to collapse
I am located in Israel I have tried 7 sim cards (2 -cellcom,3 -orange,1 -02 uk& 1-t-mobile ) non of them work on my Kaiser but they do in any other phone!!!
I have done soft resets & hard resets nothing helps.
it all started after I was trying to roam to another country and a day later my battery went dead, the next thing i new it wouldent register any network ,

Problems with Unlocked Kaiser on AT&T

I've had my unlocked HTC Kaiser for 2 months now on the AT&T Network no problems. On Thanksgiving Day, my phone decided not to turn on after I left the phone to charge overnight. I figured it did not get a good charge so I tried recharging it. It was flashing red lights near the the top of the phone. So I go into AT&T on Friday to see if its the battery or the european charger that may be at fault. I played around a few combinations in the store and it suddenly/magically turned on. (I decided to buy the charger and extra battery anyways). The employee decides that for some reason or another, the phone needs a SIM Card. Well here is where everything went downhill.
After the new SIM card, I was unable to make or receive any calls, and no access to my data plan. Sometimes, I would have full signal bars but still was unable to make/receive phone calls. I've been able to make calls on very rare occasions; especially in this room in our school. What to give? So I went into another AT&T store and noticed that they had the incorrect IMEI number down in their system,. I asked for them to fix it but they said they couldn't change it for some reason and that the IMEI wouldn't be causing the problems I'm experiencing. So I finally called Customer Service Support on the phone and supposedly they were able to change it to the correct IMEI #. But still the same issues. I've done soft, hard, master resets, take out the battery + SIM card, you name it and still the same problem! When I took the SIM Card out of my phone and put it in a Blackberry, it did work! But when I took the Blackberry SIM Card into my phone, it did not. The support team told me that indicates that it is my phone; but I clearly told them that it could also be due to the fact that the towers just aren't recognizing my device no longer.
So I spoke to HTC about this and they said its the SIM card and they wanted me to go in and get another SIM card. So I went into AT&T today and got a new SIM card but same problem. Again, same issue. So I called AT&T Customer Support today and asked them to bump me up to Level II or III support. She says she cannot do that because my phone is unlocked (from HTC) and no support for that. I gave her the rundown on how my phone was working for 2 months until they put in the new SIM card and my cell phone activity clearly show that. Then she goes on to mention that other technical service reps that have helped me in the past few days clearly have pointed the culprit to be my device and not AT&T as they have exhausted all tests. And I told her, it's like taking a brand new car to a mechanic and then get the car back not running. If you ask the mechanic what did you do to my car, he's not going to admit to anything. She says that my device isn't being recognized by the towers. So then I brought up the point of "So is it my tower or is it really my phone?". I told her it's no problem getting a new phone but if I get a new phone, will it be unrecognized by the towers again. She said yes because it is unlocked. I said what about the thousands of other people who use unlocked Kaisers or any phone for that matter as they seem to have NO problems. They basically want you to buy the phone directly from them.
In all, I've spent nearly 10 hours on trying to get this thing to rework and be able to place/receive phone calls. Whether this is due to the events which ensued after the red light indicator on Thanksgiving Day OR the fact that AT&T switched my SIM Card and caused my device to be undetected by towers (whether it was due to the fact they put in the wrong IMEI in the first place or any adjustment they made to my account) remains to be determined.
The only options that remain is: 1) Go to TMobile and try out their SIM card on my phone and see if it works. I highly doubt they too will let me do that as they consider phone unlocked and don't want to help 2) Get a new phone through HTC and hope it'll work on AT&T again.
Any ideas or support??? heheh. your help is truly appreciated

I feel you pain Brother.......
I don't have a clue how IMEI and towers can just not register your device...though....but anyhow, did you check if you have the Phone in the Dialing screen-Menu-Options, then the tab BAND on the bottom and both of them selected as AUTO? if not, then try changing bands.......
If you know that then, I'm thinking only of AT&T could have blacklisted you or some sort.......but that is highly unlikely......
I had some problem like that when i'm out of the country using Foreign Chips, and it seems the Kaiser needs a bit of time to adjust to new sims, and that can take minutes, hours...or even days......who knows what is happening as the phone is "learning"....... hope this helped you a bit....

I've been using my Kaiser for several months now and I did not register my IMEI, I just popped the sim out of my 8525 and took off running. It sounds to me like your phone has failed in some way, especially if your new sim works fine in another phone. The question now really is, where can you get a Kaiser fixed in the US? I spoke with HTC on another subject and I get the feeling that it may be difficult. I got mine from a shop in Canada, guess I'd have to go thru them.
In any case, good luck, it will be interesting to see what it turns out to be.

I second RemE -- like him, I bought a Tytn II & plugged in the SIM from an older phone (in my case a Qtek 9100 not bought through AT&T/Cingular), and have had no problems.

i had a similar problem with my 8525. I bought a Tilt to replace it, and about a week later I gave the 8525 to my son to use. neither his SIM card or mine would work in the 8525, but they worked in other phones. I brought the phone to the AT&T store and the guy there did something on his computer, then the phone was able to work. I'm not saying that AT&T blacklisted it, because I don't really know. But it took a change by the AT&T rep at the store to get the phone working again.

I have been using Kaiser with ATT for three months now with no problem. I just used the sim card from my Blackberry and so far, no problems.

Sim Card Missing / Fried Sim

Okey so ive had my diamond for 3 weeks and have had this issue. The device worked fine for 2 weeks except for this problem that it keeps dropping the connection and just says "no service" but when i disable and re-enable the phone radio i get full signal. However one time the device froze and i had to soft reset. After which it said the "sim card is missing, you can make emergency calls if your service provider supports it" when the sim card was in the phone. I tried resets and cleaning the sim all to no avail. So after not being able to find anyone else with this problem i figured it must be my old 2g sim that had been causing the problems so i went and purchased a new 3g sim from my service provider (mobilezone [switzerland]) and inserted it into the device. Everything starts working again and i figure the problem is fixed. However the phone continues to drop the signal again and again over the next few days and finally kills the sim card again, and displays the same "sim missing..." error. So i have now taken it back to the retailer and they say there seems to be no issue with the device as the technichen inserts a new sim and everything works fine. The thing is that the sim cards are completely broken. They no longer work in any device!!! But it took 2 weeks the first time and 3 days the second, so the technicians agreed to test the device for a couple days, im just sure its gna work fine for that amount of time but screw up again after when i use it again. Can anyone provide any insight into this? I speculate that its perhaps an issue with my service provider since they do not have their own network but use orange (switzerland) with their custom network settings, and when configuring the device the WM6 connection wizard only has 3 options and my provider is not listed, so i use the orange config settings, which i thought may be slightly different and cause problems. Ideas?!?!?
Thanks in advance.
Sam

Please, distribute some of these across your text: ,,,,,,,,,,,,,,,,,,,,,,¶¶¶¶¶¶¶¶¶¶¶
If it helps, I had to have a new sim to use it in my new phone (not the diamond, a nokia) because it didn't work properly, as it was a relatively old sim.

Hi did you ever get your sim problem sorted, have been experiencing same,
except my sim still work on other phones?

[Q] N6 - No incoming & outgoing Calls, mobile data gone.

Having my Nexus 6 for almost a month. Things working perfectly in the starting(or after reset), but after two or three days, No incoming calls, no outgoing calls. No mobile data. Cant realy tell it as a mobile sometimes. Wifi is working good always. After reset, it is working properly for two or three days. Whenever it is not working, I am able to see a !-mark near the tower bar.
My mobile always connected to 4G when no wifi.
No Custom ROMS and no root. Plain Android given by google.
Anyone having this issue. Any suggestion?

Go get a new SIM.
Sent from my Nexus 6

I was begining to think i was the only one who had this problem!
Yesterday morning i woke up and to my suprise my signal bar had a (!) it it but it was still displaying my regual signal level.
I switched my wifi of and i couldnt get a data connection just the (!) sign. I got my girlfreind to give me a ring and see if a
call would go through which it didnt it just said that i was unavalible. I then desided that a reboot might sort the problem
but when i my phone booted back up i was presented with the holow triangle signal icon to say that i had to signal. I then
popped my simacard out thinking it could have just been a bit of dust on it. I gave it a little bit of a dust of and popped it back
into my phone and i was given the same no signal and emergency calls only yet it was picking up that there was a simcard inserted.
The day before i had flashed the alpha version of PA so my next thought was that this would be a ROM bug and went ahead and
flashed chroma which i was using prior to PA and i had had no issues with. Held my fingers crossed as it booted up but much to my
dismay i was greated with the same no signal problem but i went into the settings and searched for networks. Three was one of
the network it had picke dup so i tryed to reconnect to it but i got the toast to tell me i couldnt connectto the network and to
try again later. I checked the APN settings and it had automatically grabbed threes APN from the sim card so at this stage i was
completly baffled by them problem.
My next move was to try my sim in my girlfreinds phone and what do you know it worked a charm. As a last shot to check everything
was okay and i was upto date on my bills etc i gave three a ring and they told me there was nothing wrong with my sim and everything
was working as it should be and that it was a problem with my phone.
That brings me to the point i am at now completly baffled as to the problem and slightly angry at the 2 week old phone that had been working
perfectly up until now has suddnely desided to stop with no warning.
So you are not the only one and i expect their are more of us. I am going to flash the offical stock rom from google and see if that does the
trick but im not holding up much hope i feel like im going to have to contact google and find out where the problem lies.

New SIM which is working good in other mobiles
SilkyJohnson said:
Go get a new SIM.
Sent from my Nexus 6
Click to expand...
Click to collapse
I got this as new nano SIM from the retailer and seems like working in all other mobiles except Nexus 6. Also I can see lot of people having the same issue with Sprint Provided in US. One more Victim replied too.

greatleo said:
I got this as new nano SIM from the retailer and seems like working in all other mobiles except Nexus 6. Also I can see lot of people having the same issue with Sprint Provided in US. One more Victim replied too.
Click to expand...
Click to collapse
i reverted back to complete stock using the image from there site to no luck so i relocked the bootloader and took it back to the carphonewarehouse and they straight swapped it for a new one which is working perfectly

My sim died after a month. My calling went out and then only lte worked no 3g. Got card replaced and it works perfect now. I have US Cellular.

I've posted this in few other threads also, but I had also problem where I only had tgt exclamation mark no matter what I did. I solved the problem by waiting like 5sec before inputting my pin-code. If I input my pin code too fast after a boot, it will open my phone, but won't give me cellural network. This seems to happen in every ROM I've tried

Hi,
Solved the issue. Working fine after enabling request for SIM Pin and set my sim pin.
Usually i disable sim pin lock to have uninterrupted boot. But with ROM this is not working.
Enabling SIM pin request solves the issue.
Is this problem with carrier or Android L?
Sent from my Nexus 6 using XDA Free mobile app

greatleo said:
Hi,
Solved the issue. Working fine after enabling request for SIM Pin and set my sim pin.
Usually i disable sim pin lock to have uninterrupted boot. But with ROM this is not working.
Enabling SIM pin request solves the issue.
Is this problem with carrier or Android L?
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
I have not seen this issue on three devices I've owned with Lollipop. So it appears to be a carrier issue?

Droid Turbo on T-Mobile. Need Help!

So I've had my droid turbo for a month now and I've been using it on T-Mobile and it has worked fine, no issues whatsoever, until yesterday when the service just stopped working. I have no signal at all. I took it to T-Mobile and they couldn't fix it and then Verizon who also couldn't fix it. I tried At&t and Verizon sim cards and they work, but for some reason T-Mobile sims don't work anymore, I woke up and it just had no signal. Also, whenever i put in my sim, i get the message "Restricted access changed voice service is blocked" Please help!!

cclancy97 said:
So I've had my droid turbo for a month now and I've been using it on T-Mobile and it has worked fine, no issues whatsoever, until yesterday when the service just stopped working. I have no signal at all. I took it to T-Mobile and they couldn't fix it and then Verizon who also couldn't fix it. I tried At&t and Verizon sim cards and they work, but for some reason T-Mobile sims don't work anymore, I woke up and it just had no signal. Also, whenever i put in my sim, i get the message "Restricted access changed voice service is blocked" Please help!!
Click to expand...
Click to collapse
I've been on T-Mobile with my Turbo for a little over a month now. Delete any APNs if you have any, reboot and test.
If no profit..
Turn wifi, Bluetooth, nfc, anything that connect to any kind of network off and run it dead, then charge it to full and boot back up then turn what you need back on, should have signal again.
If not..
Try another sim from T-Mobile, yours may be damaged if you frequently take the tray out over and over..
The Last possible solution would be to reset the phone entirely, so make backus f what you need beforehand. Then set it up from last backup saved to google if you have one and pop the sim in, let it sit 2-5 mins, reboot, then give it ~2 mins and you should have signal recovered.
If not, then may be an update gone awry or if you have it rooted and such, maybe something you used broke it.
Last problem would be a bad antenna, so try all the above before trying to replace the antenna.
Hope the best of luck for you :
Only Problems I've had on my Turbo was it turning wifi off randomly here and there, making me do a reboot every few days.
Dropped signal once, but that during initial use, so not much to blame on it there

I've been using a Turbo on tMob since 2 wks after release. That said I've run into the same thing a couple times over the past yr. Out of nowhere it just acts up & stops working. As suggested above I'd say about the smae things. So to no repeat it all my first suggestion is try getting a new Sim card from tMob. First time it happened to me it was my sim, other 2 times it was not, sim was good. Only option to fix it on my end was a factory reset of the device. On the resets tho I made sure to use tMob sim, but i also did not start the process until the msg pops up on the turbo saying its " Not a Verizon sim card" i'd clear that and then start the process of resetting it. So far so good as of late, been at least 3-4 months since the last time i was having troubles.