So I've had my droid turbo for a month now and I've been using it on T-Mobile and it has worked fine, no issues whatsoever, until yesterday when the service just stopped working. I have no signal at all. I took it to T-Mobile and they couldn't fix it and then Verizon who also couldn't fix it. I tried At&t and Verizon sim cards and they work, but for some reason T-Mobile sims don't work anymore, I woke up and it just had no signal. Also, whenever i put in my sim, i get the message "Restricted access changed voice service is blocked" Please help!!
cclancy97 said:
So I've had my droid turbo for a month now and I've been using it on T-Mobile and it has worked fine, no issues whatsoever, until yesterday when the service just stopped working. I have no signal at all. I took it to T-Mobile and they couldn't fix it and then Verizon who also couldn't fix it. I tried At&t and Verizon sim cards and they work, but for some reason T-Mobile sims don't work anymore, I woke up and it just had no signal. Also, whenever i put in my sim, i get the message "Restricted access changed voice service is blocked" Please help!!
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Click to collapse
I've been on T-Mobile with my Turbo for a little over a month now. Delete any APNs if you have any, reboot and test.
If no profit..
Turn wifi, Bluetooth, nfc, anything that connect to any kind of network off and run it dead, then charge it to full and boot back up then turn what you need back on, should have signal again.
If not..
Try another sim from T-Mobile, yours may be damaged if you frequently take the tray out over and over..
The Last possible solution would be to reset the phone entirely, so make backus f what you need beforehand. Then set it up from last backup saved to google if you have one and pop the sim in, let it sit 2-5 mins, reboot, then give it ~2 mins and you should have signal recovered.
If not, then may be an update gone awry or if you have it rooted and such, maybe something you used broke it.
Last problem would be a bad antenna, so try all the above before trying to replace the antenna.
Hope the best of luck for you :
Only Problems I've had on my Turbo was it turning wifi off randomly here and there, making me do a reboot every few days.
Dropped signal once, but that during initial use, so not much to blame on it there
I've been using a Turbo on tMob since 2 wks after release. That said I've run into the same thing a couple times over the past yr. Out of nowhere it just acts up & stops working. As suggested above I'd say about the smae things. So to no repeat it all my first suggestion is try getting a new Sim card from tMob. First time it happened to me it was my sim, other 2 times it was not, sim was good. Only option to fix it on my end was a factory reset of the device. On the resets tho I made sure to use tMob sim, but i also did not start the process until the msg pops up on the turbo saying its " Not a Verizon sim card" i'd clear that and then start the process of resetting it. So far so good as of late, been at least 3-4 months since the last time i was having troubles.
Related
Okey so ive had my diamond for 3 weeks and have had this issue. The device worked fine for 2 weeks except for this problem that it keeps dropping the connection and just says "no service" but when i disable and re-enable the phone radio i get full signal. However one time the device froze and i had to soft reset. After which it said the "sim card is missing, you can make emergency calls if your service provider supports it" when the sim card was in the phone. I tried resets and cleaning the sim all to no avail. So after not being able to find anyone else with this problem i figured it must be my old 2g sim that had been causing the problems so i went and purchased a new 3g sim from my service provider (mobilezone [switzerland]) and inserted it into the device. Everything starts working again and i figure the problem is fixed. However the phone continues to drop the signal again and again over the next few days and finally kills the sim card again, and displays the same "sim missing..." error. So i have now taken it back to the retailer and they say there seems to be no issue with the device as the technichen inserts a new sim and everything works fine. The thing is that the sim cards are completely broken. They no longer work in any device!!! But it took 2 weeks the first time and 3 days the second, so the technicians agreed to test the device for a couple days, im just sure its gna work fine for that amount of time but screw up again after when i use it again. Can anyone provide any insight into this? I speculate that its perhaps an issue with my service provider since they do not have their own network but use orange (switzerland) with their custom network settings, and when configuring the device the WM6 connection wizard only has 3 options and my provider is not listed, so i use the orange config settings, which i thought may be slightly different and cause problems. Ideas?!?!?
Thanks in advance.
Sam
Please, distribute some of these across your text: ,,,,,,,,,,,,,,,,,,,,,,¶¶¶¶¶¶¶¶¶¶¶
If it helps, I had to have a new sim to use it in my new phone (not the diamond, a nokia) because it didn't work properly, as it was a relatively old sim.
Hi did you ever get your sim problem sorted, have been experiencing same,
except my sim still work on other phones?
Got a new problem with my G1, basicaly I used my phone placed it in my pocket went out then when I next checked my phone I had no signal, I didn't take too much notice of it. When I got home and also there I had no signal, did the obvious rebooting, no joy. Then I did a wipe restarted the phone, still no signal now this is the strange part I had 3g because my phone let me sign in also started syncing my phone contact. I can browse on the net also download from the market but when i dial a number I get the message Not registered on network. So when I went to settings/call settings/network operators/available networks clicked on t-mobile it says Your SIM card does not allow a connection to this network. Then just for fun try it with the other network operators same message. Also my sdcard was reformated.
Then I downgraded to rc7 (dreaming.nbh) rebooted no call signal but can browse and use market so I've updated to android 1.5 ota still no joy any ideas I planing to take to a t-mobile store let them check it also has anyone else had this problem before.
wasuup said:
Got a new problem with my G1, basicaly I used my phone placed it in my pocket went out then when I next checked my phone I had no signal, I didn't take too much notice of it. When I got home and also there I had no signal, did the obvious rebooting, no joy. Then I did a wipe restarted the phone, still no signal now this is the strange part I had 3g because my phone let me sign in also started syncing my phone contact. I can browse on the net also download from the market but when i dial a number I get the message Not registered on network. So when I went to settings/call settings/network operators/available networks clicked on t-mobile it says Your SIM card does not allow a connection to this network. Then just for fun try it with the other network operators same message. Also my sdcard was reformated.
Then I downgraded to rc7 (dreaming.nbh) rebooted no call signal but can browse and use market so I've updated to android 1.5 ota still no joy any ideas I planing to take to a t-mobile store let them check it also has anyone else had this problem before.
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Click to collapse
Sounds like a problem with your network, not with your phone. Either that, or your SIM card is fried. Assuming you're on T-Mobile from your post, you need to contact them for a new SIM card (you can do this inside any of their stores.)
lukekirstein said:
Sounds like a problem with your network, not with your phone. Either that, or your SIM card is fried. Assuming you're on T-Mobile from your post, you need to contact them for a new SIM card (you can do this inside any of their stores.)
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Just to prove my sim is working fine I have put my sim in an old nokia and just rung customer service and got my balance this proves my sim is in working nic.
On the G1 I can't call what so ever or send a text just getting 3g coverage.
Thanks for the advice.
wasuup said:
Just to prove my sim is working fine I have put my sim in an old nokia and just rung customer service and got my balance this proves my sim is in working nic.
On the G1 I can't call what so ever or send a text just getting 3g coverage.
Thanks for the advice.
Click to expand...
Click to collapse
I'd probably try wiping and re-flashing.
h.nocturna said:
I'd probably try wiping and re-flashing.
Click to expand...
Click to collapse
he did lol read the first post
in fact after doing so, he did a super wipe
Then I downgraded to rc7 (dreaming.nbh)
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Click to collapse
It really may be the SIM card or the SIM card reader in your phone (more likely the SIM card) it may work on another phone
try cleaning the contacts (the ones on the phone, not the ones IN the phone) ?
Call customer service and ask them to take you off whatever tower your phone is now on? suposebly pulling the battery will do it to.. Also get Anycut and make a short cut to phone info an toggle radio on off?
same problem occasionally
wasuup said:
Got a new problem with my G1, basicaly I used my phone placed it in my pocket went out then when I next checked my phone I had no signal, I didn't take too much notice of it. When I got home and also there I had no signal, did the obvious rebooting, no joy. Then I did a wipe restarted the phone, still no signal now this is the strange part I had 3g because my phone let me sign in also started syncing my phone contact. I can browse on the net also download from the market but when i dial a number I get the message Not registered on network. So when I went to settings/call settings/network operators/available networks clicked on t-mobile it says Your SIM card does not allow a connection to this network. Then just for fun try it with the other network operators same message. Also my sdcard was reformated.
Then I downgraded to rc7 (dreaming.nbh) rebooted no call signal but can browse and use market so I've updated to android 1.5 ota still no joy any ideas I planing to take to a t-mobile store let them check it also has anyone else had this problem before.
Click to expand...
Click to collapse
i'VE had the same issue, occasionally, I'm fairly certain its the sim card, not the phone. you can take the battery out, pull out the sim card, clean it up (don't use watter or anything that'll scratch it of course) and put it back in, make sure its securely in there, and boot up the phone, however, I've also noticed that sometimes in the middle of the night (like around 2AM to 330AM PST) sometimes cell coverage gives out for t-mobile where I'm at (friends confirmed), if you only just recently recieved 3g in yoru area, they are doing maintenance to get it up and running perfectly, so don't fret too much
EDIT:
Another thing I did was made sure to mess with the APN settings. dont' edit them, just try and change your APN from T-mobile to ATT, wait for it to say "not supported by sim" and then switch back over to T-mobile, that worked for me twice now
I'm having this same problem, only I can't surf the web or use the market. :\ Any help would be GREATLY appreciated.
Sorry to reply so late but the probem is now solved, this is what I did, I took out my sim card out the phone put it in an old phone to see if my sim had any issues but I forgot to take out the sim and put it back in my g1 went sleep.
Next morning put the sim in my g1 and all is fine got connection and all functions working, then waited a few hours no problems at all.
So I rerooted installed the danger spl and custom rom and the probem has just vanished, haven't got the slightest clue why that happened or what caused it.
The sim is new just under a month old lost my old 1 uk t-mobile charged me just under a £10 for a new 1 even if your on contract thiefs
wasuup said:
Sorry to reply so late but the probem is now solved, this is what I did, I took out my sim card out the phone put it in an old phone to see if my sim had any issues but I forgot to take out the sim and put it back in my g1 went sleep.
Next morning put the sim in my g1 and all is fine got connection and all functions working, then waited a few hours no problems at all.
So I rerooted installed the danger spl and custom rom and the probem has just vanished, haven't got the slightest clue why that happened or what caused it.
The sim is new just under a month old lost my old 1 uk t-mobile charged me just under a £10 for a new 1 even if your on contract thiefs
Click to expand...
Click to collapse
its probably
A) the SIM got dislodged or
b) your G1 contacts were dirty.
All the above could cause the phone to not read the information on the SIM
Blowing the dust out/wiping the goldcontacts where the sim goes, and tightly inserting the sim might help, grandmegabosses
Hi chaps, I have tried searching across the internet with no luck, here's the deal.
I bought this p1000 galaxy tab some days ago from a guy on a forum. tried it thoroughly before paying, inserted my phone SIM, got a phone call, sms, 3G internet, wifi, all working flawless. I used it for some days wi-fi only waiting for my new tablet SIM to be ready.
Monday, I receive the SIM but it still had to be activated. I just kept it in the tablet waiting for it to be OK. Zero problems, just the usual "no service" message like you would expect from a sim that's yet to activate
This morning I finally get the SIM activated, but as soon as I try sending a text or something, the tablet just shuts down. After that, no way trying to boot it up again: it reaches the Samsung logo, then bye bye. If you remove the SIM from the tray it magically comes back to life.
I already tried the usual stuff, like hard resetting and like, cleaning the SIM or something. I also tried with another carrier sim and I get the same behavior. I'm starting to believe that there is some hardware fault with the SIM reader, but I thought I'd try to get some hints from here before calling Sammy's assistance. Also the weirdest part is that it worked some days ago!
If anyone has any idea/experience to share, I'd love to hear from you mates. thanks in advance!
(oh and btw I know how to hit a thanks button)
I'll update the post with further intel, maybe it will help someone down the road.
The tablet does not like freshly activated SIMs. I know it sounds crazy but that's where we are at. We have tried like 4 different SIM cards from different operators, all work flawlessly; The SIM card of the above NOW works flawlessly as well, it just needed a couple days to settle down. I have no idea if this is a software bug, a hardware fault or some strange network settings from my carrier, but the problem seems to be solved for now. Luckily i didn't send it in for repairs!
The wife and I have Atrix HD phones that we bought used but in great condition a couple months ago. We purchased the Straight Talk at&t compatible micro sim kits from walmart.com and set up our service. We previously had Samsung Captivates also on Straight Talk and they worked flawlessly. I put in my APN settings and I get data and MMS perfectly but occasionally I get a red triangle where my signal bars should be and my phone says "Emergency Calls Only" and I will wait 30 seconds or so and my signal returns. There is no steady decline in signal that leads up to this. It goes from like 4 bars to a red triangle with a cross inside it.
I live in a fair sized town and have always had 3 or more bars of at&t service with phones in the past so I do not think its an issue with poor coverage. I am attaching pictures of my APN settings.
Any help would be appreciated.
Applehater87 said:
The wife and I have Atrix HD phones that we bought used but in great condition a couple months ago. We purchased the Straight Talk at&t compatible micro sim kits from walmart.com and set up our service. We previously had Samsung Captivates also on Straight Talk and they worked flawlessly. I put in my APN settings and I get data and MMS perfectly but occasionally I get a red triangle where my signal bars should be and my phone says "Emergency Calls Only" and I will wait 30 seconds or so and my signal returns. There is no steady decline in signal that leads up to this. It goes from like 4 bars to a red triangle with a cross inside it.
I live in a fair sized town and have always had 3 or more bars of at&t service with phones in the past so I do not think its an issue with poor coverage. I am attaching pictures of my APN settings.
Any help would be appreciated.
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Click to collapse
I'm having the exact same issue since switching to to the 4G LTE micro sim. It only seems to happen on mine when I'm connected to Wifi though. I get the red triangle intermittently. This never happened to me until I went from the old sim to the new one. Can't find anything on it yet.
same thing
The same thing is happening to me here as well but using a Net10 LTE sim card (same as straight talk basically). I notice it the most after I complete a phone call. It takes a minute or two to regain service again. This is really annoying. Would like to see a solution to this problem.
So I worked with Straight Talk support for about 5 days, back and forth, bounced to several reps throughout and nothing substantial has come of it. It seems a little better after they made "adjustments" to my account as they put it, but I still get disconnected from mobile data when on wifi.
Don't get me wrong, their support people were very responsive and seemed to genuinely want to help me, but in the end they said "your ticket has been open for more than 24 hours so it has been closed. If you continue to have issues please open a new ticket." Anyone else have any luck on this?
I also was having this problem found that if you edit existing att apn (phone needs to be rooted)with sqlite editor it seems to work fine.
tether also works fine this way.I am still not able to get lte to work with straight talk even with new sim.
Just to follow up. As usual, it seems with ST support, one rep tells me they have some things they can try once I call back on another line and then I get a new rep who says nothing can be done until 10 people complain about the exact same issue I'm having. I'm assured this is an isolated incident...
I went ahead and purchased a new SIM card (looks different than the first LTE card I had) in case I had a faulty SIM. Worked flawlessly for a day and now it's back to the same issue of cutting out completely throughout the day.
same problem here on wifi get red triangle (especially after phone call).
More since i switched from 4g sim card to lte sim noticed that data disconnect from time to time like make impossible to watch video flawlessly...
with old 4g was yes only 4g but never loss a bite....could watch anything also streaming tv.....now it is impossible.....
the end of the month going to switch to old sim and see if the problem is in the new sim cards they tried may be to limit access or is in the new service doesn't matter what sim card you possess..
we'll see...
htchd2fix said:
same problem here on wifi get red triangle (especially after phone call).
More since i switched from 4g sim card to lte sim noticed that data disconnect from time to time like make impossible to watch video flawlessly...
with old 4g was yes only 4g but never loss a bite....could watch anything also streaming tv.....now it is impossible.....
the end of the month going to switch to old sim and see if the problem is in the new sim cards they tried may be to limit access or is in the new service doesn't matter what sim card you possess..
we'll see...
Click to expand...
Click to collapse
Switching to my old sim was my first thought to. However when I tried it didn't work. I called ST and they informed me that once you switch sims, the old one can never be reactivated. On top of that they don't offer the non LTE sims anymore. Such a pain. Hope you have better luck though.
pentjaksilat8 said:
Switching to my old sim was my first thought to. However when I tried it didn't work. I called ST and they informed me that once you switch sims, the old one can never be reactivated. On top of that they don't offer the non LTE sims anymore. Such a pain. Hope you have better luck though.
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Click to collapse
Some one could correct me if I'm wrong here but I'm pretty sure this is a result of ROMS using a 4.4 rom. Modem crashes. If you want to test it run a Stock ROM... If you are already using a completely stock ROM then Idk what to tell you. But same thing happens to me using any version besides stock. And yes only when on WiFi
metalmike6 said:
Some one could correct me if I'm wrong here but I'm pretty sure this is a result of ROMS using a 4.4 rom. Modem crashes. If you want to test it run a Stock ROM... If you are already using a completely stock ROM then Idk what to tell you. But same thing happens to me using any version besides stock. And yes only when on WiFi
Click to expand...
Click to collapse
I'm on a 100% stock ROM, I haven't unlocked my boot loader, just rooted.
pentjaksilat8 said:
I'm on a 100% stock ROM, I haven't unlocked my boot loader, just rooted.
Click to expand...
Click to collapse
Then unlock your bootloader and try flashing different radios from the different stock fastboots we have. Depending on the fastboot I can have next to none or almost full in my bedroom. For me, ATT JB is in the middle, JB Mex Retail is the best, Bell ICS is the worst. ATT ICS was about the same as ATT JB.
skeevydude said:
Then unlock your bootloader and try flashing different radios from the different stock fastboots we have. Depending on the fastboot I can have next to none or almost full in my bedroom. For me, ATT JB is in the middle, JB Mex Retail is the best, Bell ICS is the worst. ATT ICS was about the same as ATT JB.
Click to expand...
Click to collapse
For the time being, I just switched to Aio and so far so good with LTE coverage and no disconnecting issues. If they return I'll try different radios as you suggested.
So I've been with Aio for about a week now and everything is working great (knock on wood). I've had 2 mobile data drops at work with Wifi turned on, but they only lasted for a second and I do have really bad reception here inside the building. Outside of that no issues at all so far. I'll update if anything changes.
Hello everyone.
I'm on a T-Mobile ONE plan and I've been abroad for almost 6 months now and for the past 5 months everything was working smoothly until this past month I've been getting some very annoying issues.
1) WiFi Calling no longer works and only works very rarely once every couple days for only a few hours. I keep getting the error message: ER081 - Unable to connect. This happens no matter which router i'm connected to.
I called T-Mobile about it and they said this was a known issue by Samsung. Samsung gave them a list of things to go by to try and troubleshoot the issue with a master reset being the last resort (which I cannot do). There are no timelines for if an update will be released that will fix this issue.
2) International Roaming no longer works 100% of the time. I keep getting a "No Service" notification with the message "Selected network (Vodafone) not available". (even though it shows 5 full bars). I have to constantly shutdown or pull out the battery and remove the SIM card, put it all back and turn the phone on for the network to come back again. However, this fix is very temporary as the error message comes back either after a few hours or after a few minutes (some times just 1 min!).
During the same T-Mobile call, we ran through a bunch of troubleshooting stuff but nothing was fixed and everything seems fine on their end. My SIM card was in good condition, networks are available, etc.
Are there any known solutions to fixing these issues or do I have to through in the towel and purchase a new phone?
Thank you,