Related
I have had my phone for about 2 weeks now, and this has been an issue since about day 1. I will set my phone aside while doing other things. When I want to use it I pick it up and press the power button to activate the screen. It seems that about 20% of the time the phone is non-responsive. I can't even receive calls/texts/email while it is in this state. I end up pressing the power button for 10 seconds or pulling the battery to get it to reboot. Everything seems to work fine.
I have heard that this could be a result of a reception issue, and that an update would be released in September to solve this issue. Is this information correct? Has the update already been released? I believe I am running the most current version, 2.1 update 1
Is there a software fix? Do I have a defective unit that needs to be sent in for repair? Is there a setting I need to look at? Any assistance would be appreciated.
you are describing the typical scenario of too many background services and apps running taking up too much resources thus making the phone non reponsive
install Auto Run Killer http://forum.xda-developers.com/showpost.php?p=8123924&postcount=40
then tick all the apps to disable reboot your phone
then you can choose which apps you really want to let lose for it to run in the background
It's also entirely possible it's faulty though
I don't think it is a matter of apps running because there are no active apps running when I am not using my phone.
I guess I am looking for an answer that tells me that this is an known issue with this model and I wiould be better off with a different product, or if I will be safe to get it replaced/repaired.
Ideally I would love to hear it is only a matter of a software patch or something similar.
go get an iphone
there is no point helping some one that have their mind already set on their own ideas already
Well that was a pretty useless post. The only idea my mind is set on is to get my hands on a dependabel phone, preferably the one I have. You suggested too many apps running, fine, but unless they run automatically on reboot and/or the 'active applications' window that runs by default is inacurate, there aren't too many resources being used and nothing running.
you'll be surprised what runs under the hood
you can run this and find out
http://forum.xda-developers.com/showpost.php?p=8156087&postcount=58
Android System Info
another good thing to disable is the Media Scan
AllGamer said:
go get an iphone
there is no point helping some one that have their mind already set on their own ideas already
Click to expand...
Click to collapse
Don't be so quick to assume your suggestion was correct either, AllGamer:
http://forum.xda-developers.com/showthread.php?t=775017
Thus far nothing in that thread has suggested taxing the system too far. In fact, hardly installing anything at all from a fresh factory reset still has this problem and no one yet has really worked out why aside Samsung saying the hardware is damaged. I was on the phone to them today, same thing said.
i read that before and the signal theory doesn't hold truth
if that is the case, every time i go to the toilet, or to the stairs in my office building (way deep in the building) you have Zero reception at all, yet I've never experience the freeze on black screen issue.
same goes with walmart, it's true, most walmart warehouse like buildings have extremely poor cell phone reception inside.
assuming that signal is the cause issue is true, then installing this app will prevent that
http://forum.xda-developers.com/showpost.php?p=8172580&postcount=59
Mobile Signal Widget
I'll highly recommend this app for anyone experiencing the issue and are under the impression the signal issue is the cause of the frozen black screen
AllGamer said:
i read that before and the signal theory doesn't hold truth
if that is the case, every time i go to the toilet, or to the stairs in my office building (way deep in the building) you have Zero reception at all, yet I've never experience the freeze on black screen issue.
same goes with walmart, it's true, most walmart warehouse like buildings have extremely poor cell phone reception inside.
assuming that signal is the cause issue is true, then installing this app will prevent that
http://forum.xda-developers.com/showpost.php?p=8172580&postcount=59
Mobile Signal Widget
I'll highly recommend this app for anyone experiencing the issue and are under the impression the signal issue is the cause of the frozen black screen
Click to expand...
Click to collapse
I see no truth in the signal claim I've said why in the other thread. But this is the point, it is an issue a few of us are having from all over the place but as of yet there is absolutely no distinguishable pattern. As I say, a completely fresh phone with official firmware and no installs also has the problems. It's a very frustrating situation because no one can conclusively point to software or hardware yet. Samsung keep saying the same thing, send it in, send it in..
it's true the only way to diagnose those will require to be hands on, and run tests to pin point exactly what is causing that.
Eclair doesn't have the option to auto upgrade, so that's definitely not it
Lag is likely, but what, or which stock apps can cause so much lag?
signal even when the phone is having a hard time switching and scanning for a new signal it shouln't keep the phone unresponsive for such a long period of time unless it's lagging
my Old Treo did that, anytime it lost signal and regained signal there was a minor pause, or a looooooong pause if the phone was lagging
if this is the same case with the SGS we just need to figure out which App is running in the background that is dragging the entire system down.
it could be the internal SD which might have become defective, thus locking up the phone, similar to those people that can't get past the boot screen
i can't think of any other plausible causes at the moment.
Well, I can tell you: having experienced the problem a number of times, it is almost certainly not the lag scenario you have described - this is a proper lock-up. My guess (since it does appear to have some correlation to cell switching, or other signal-related issue) is a bug in the baseband drivers, or something similar, resulting in a panic. I might see if there's any way to get a dump out of this thing to prove it, but at the moment it's just a guess, so I'm not going to tell you that's the definitely the reason, or that you're stupid if you don't agree, even though I'm more qualified to do so, since I've actually experienced the problem.
AllGamer said:
go get an iphone
there is no point helping some one that have their mind already set on their own ideas already
Click to expand...
Click to collapse
Android is designed to not need auto task killers. It is purely a myth that they are needed whatsoever. This is linux we're talking about here, not windows.... It's possible he has a single app installed causing the issue, but the ideal fix would be to figure it out one app at a time and get rid of the faulty app.
Sometimes my NC will start registering phantom touches, opening apps or links at random. If I sleep/wake it, it will again be OK for a few minutes. It seems to also appear if I use pinch zooming.
I first noticed it on Froyo, and now also on CM7 nightlies. I have tried the fix with ADB to recalibrate it, but it seems to always come back. I'm not sure if I'm not doing it right, or if it's because I flash a new ROM nearly every night.
Is the calibration setting something in firmware that stays set, or am I wiping it out every time I flash a new ROM?
claudius753 said:
Sometimes my NC will start registering phantom touches, opening apps or links at random. If I sleep/wake it, it will again be OK for a few minutes. It seems to also appear if I use pinch zooming.
I first noticed it on Froyo, and now also on CM7 nightlies. I have tried the fix with ADB to recalibrate it, but it seems to always come back. I'm not sure if I'm not doing it right, or if it's because I flash a new ROM nearly every night.
Is the calibration setting something in firmware that stays set, or am I wiping it out every time I flash a new ROM?
Click to expand...
Click to collapse
The Nook screen is incredibly sensitive to Moisture of any kind, Greasy Finger Prints, Water in the Air, Spit... Ect ect... Most People see a Huge leap in screen usability after installing a Good Screen Protector, many will recommend the Anti-Glare kit that B&N sells. I would also recommend it, as it has fixed 90% of my Screen problems.
Also there is a Known issue with Defective Chargers and you will see this type of Behavior while using the Charger on the Nook. Some have gotten replacements from B&N and say that it fixes the screen issues while charging.
I witnessed it today in my friend's office. Later found out that it only happened when he plugged in a different power source. The problem went away after he plugged it back to the B&N adapter.
Sent from my PC36100 using XDA App
My issue happens both when charging and when not charging. Though the moisture issue is a distinct possibility, I do notice that the screen gets very greasy compared to my phone's screen.
Have either of you tried the screen calibration through ADB? I'm still curious as to whether that setting is persistent or if it gets wiped with a rom flash.
I've never been one to use screen protectors, as I find they usually make the screen worse to use, and screw up the "feel" of the screen, if that makes sense. But it may be worth it to try one.
I'm having the same problems. Phantom touches and also the screen sometimes stops responding to touch. I just put it to sleep and then wake it up and all is fine. I'm definitely going to try a screen protector. I'm thinking it's related to moisture/etc.
I had the same problem. Made it next to impossible to get through a pdf on adobe. I had 1.0.1 stock, so I returned the nook color to factory default (the 8 failed boots + button/power on), upgraded to 1.1.0 through a sideloader, and then rooted. So far no more phantom touches after a day of use!
I think what might have been the cause was using 1.0.1 rooted stock NC and trying out HC. But I'm not sure. Mostly it's an educated guess that whomever did the custom rom made the screen more sensitive because they are running their unit with a screensaver.
I would try going back to factory default if you still have it or original rom, trying to update to 1.1.0 and then go from there.
Hi everyone
A issue I have noticed on mine and brothers phone
Basically, after a phone call, the touch bottoms (menu and back buttons) dont work sometimes, they just freeze and dont work.
It doesnt happen all the time, maybe 1 or 2 times a day. It requires a restart of the phone by taking the battery out
Just wandering if anyone has experienced this problem on there note and whether it is a software or hardware problem. Buttons work fine at all other times, but sometimes after a call they just freeze.
Thanks
coola71 said:
Hi everyone
A issue I have noticed on mine and brothers phone
Basically, after a phone call, the touch bottoms (menu and back buttons) dont work sometimes, they just freeze and dont work.
It doesnt happen all the time, maybe 1 or 2 times a day. It requires a restart of the phone by taking the battery out
Just wandering if anyone has experienced this problem on there note and whether it is a software or hardware problem. Buttons work fine at all other times, but sometimes after a call they just freeze.
Thanks
Click to expand...
Click to collapse
Same problem here! I don't need to take out battery, just reboot device
Any idea? Root? What ROM?
This thing has too many troubles for users. Just got mine but haven't used it yet. Samsung hasn't made a good phone so far. Problems left to right. Note could be my last Samsung phone.
i have noticed the same thing too, but i am running Sheep Rom, it seems intermittent. what rom are you running?
coola71 said:
Hi everyone
Basically, after a phone call, the touch bottoms (menu and back buttons) dont work sometimes, they just freeze and dont work.
Click to expand...
Click to collapse
I used to have issues with my prior android phone if I got dirt or whatever over the proximity sensor.
Android phones disable the touchscreen/buttons during a phone call so your cheek doesn't hang up the phone.
If your phone is dirty, however, it gets confused, and keeps things disabled after the call.
This happened to me fairly often when I had a case/screen collector that tended to collect pocket lint.
- Frank
---------- Post added at 01:32 PM ---------- Previous post was at 01:31 PM ----------
CyberGhos said:
This thing has too many troubles for users. Just got mine but haven't used it yet. Samsung hasn't made a good phone so far. Problems left to right. Note could be my last Samsung phone.
Click to expand...
Click to collapse
You can't be bleeding edge without some bleeding.
The GNote ain't perfect and it's a bit rough on the edges, but there's no way I would trade it for any other phone.
- Frank
ChodTheWacko said:
I used to have issues with my prior android phone if I got dirt or whatever over the proximity sensor.
Android phones disable the touchscreen/buttons during a phone call so your cheek doesn't hang up the phone.
If your phone is dirty, however, it gets confused, and keeps things disabled after the call.
This happened to me fairly often when I had a case/screen collector that tended to collect pocket lint.
- Frank
---------- Post added at 01:32 PM ---------- Previous post was at 01:31 PM ----------
You can't be bleeding edge without some bleeding.
The GNote ain't perfect and it's a bit rough on the edges, but there's no way I would trade it for any other phone.
- Frank
Click to expand...
Click to collapse
This. You shouldn't go Samsung or Android if you don't want to do some finetuning. If you want an out of the box solution take buy an iPhone. Then you can wait for Apple to release updates instead of being able to fix it yourself the same day.
i agree, its not even a hardware problem, its a software problem. i can accept small glitches as long as i can fix them, unfortunately you cant fix a hardware malfunction with software, unless of course the patch your applying is going directly over the antenna like a certain iGadget4
coola71 said:
Hi everyone
A issue I have noticed on mine and brothers phone
Basically, after a phone call, the touch bottoms (menu and back buttons) dont work sometimes, they just freeze and dont work.
It doesnt happen all the time, maybe 1 or 2 times a day. It requires a restart of the phone by taking the battery out
Just wandering if anyone has experienced this problem on there note and whether it is a software or hardware problem. Buttons work fine at all other times, but sometimes after a call they just freeze.
Thanks
Click to expand...
Click to collapse
Hi
Even i am facing the same issue n need to know what is the sol. If it is a hardware issue should i get my phone replaced. I bought it only yesterday.
For me too it happens occassionally and requires restart of the phone.
Please help someone.
Just a guess - if all users r not facing it is it a hardware issue
I had this happen once after about 4weeks of using sgn. I don't know if i had made a call prior or what, just before it happened. A reboot made the problem go away for an hour or so. It came back.
I had installed an app a few hours earlier (dell store mobile app). I removed it - not really expecting to fix it. . . It didn't.
After some futzing, I rebooted into cwm recovery: flushed dalvic cache and fix permissions and rebooted. .. it has been working ever since.
This has happened only once, a few days ago. I'd wager it is a software issue.
Sent from my GT-N7000 using xda premium
Even I am also facing the same issue on Sheep ROM
Is this a ROM specific issue or Kernel ?
Same problem here !
I have been using the SGN for the past 4 days. I had this problem in the Stock ROM and it remains even after rooting the phone.
This phone/tablet seems to be a premature release with loads of small problems here and there. I guess they plan to remove these errors directly in ICS.
I believe the problem is on the kernel, try to get some that is stable.
If you are on original stick with it, if you have it rooted try to get the newest kernel.
What happen is that the proximity sensor closes the phone screen, and lower the speed of the cpu, in some times the cpu have some collapses and forget, what you need is to control the cpu or turn off the proximitor sensor, something like that.
I dont have that problem, with both official rom and rooted phone with abyssnote.
I hope this help.
It happened with me too, 2-3 times. Few hours ago I was checking a pdf document and I received a call and the other party couldnt hear me well. While he was calling me again everything froze. Neither touch buttons nor the screen was working. I had to take the battery out, since I couldnt turn it off because of the unresponsive screen. This is really bugging me off.
I've had this occur to me twice, first time I was fidgeting with some app I can't even remember which, second time just a while ago (and that's why I went in here searching), right after making a call.
Using the S-Pen to swype-gesture back and menu they work though, it's just the buttons themselves that are dead.
Wouldn't think the proximity has anything to do with it (nice idea anyway) because then the whole screen should be unresponsive to touchm, wouldn't it?
BTW I am using xlite rom now, and maybe I could go for the cache wiping.
EDIT: I had cleared cache partition and dalvik cache this morning, ths afternoon the note has been sitting idle on the desk, 2mA drain according to battery monitor widget estimates, and without any calls the buttons stopped working again...
xinato91 said:
I believe the problem is on the kernel, try to get some that is stable.
If you are on original stick with it, if you have it rooted try to get the newest kernel.
What happen is that the proximity sensor closes the phone screen, and lower the speed of the cpu, in some times the cpu have some collapses and forget, what you need is to control the cpu or turn off the proximitor sensor, something like that.
I dont have that problem, with both official rom and rooted phone with abyssnote.
I hope this help.
Click to expand...
Click to collapse
+1 I'm using Abyssnote kernel too - no problems with soft buttons yet.
anyone find a fix for this yet? i have to reboot my phone after pretty much every call to get the buttons working again. starting to get really annoying
forgot to mention im on stock rom unrooted
Reset and Root - CFKernel and AbyssNote worked for me
n0thingr3mains said:
anyone find a fix for this yet? i have to reboot my phone after pretty much every call to get the buttons working again. starting to get really annoying
forgot to mention im on stock rom unrooted
Click to expand...
Click to collapse
I had rooted and applied CF Kernel to my rom and had faced a few problems. But after wiping and applying CFRoot (latest) again I did not face any problems.
I have had no problems in the past 24 hours.
You can use the guide by Chainfire to root and apply CF Kernel (the best guide ever) and test for a day or two. then try moving to AbyssNote1.4 (I moved because I wanted to test OC)
Before you root and flash kernel, I will recommend factory resetting(since you are unrooted at the moment) and do not install any apps - because that is what actually worked for me.
UPDATE :
I havr started facing button issue on 1.4 AbyssNote as well.
Same problem here not woking :-( :-( :-(
---------- Post added at 06:17 PM ---------- Previous post was at 06:16 PM ----------
How to fix this bug???
So, some news. I've been fighting with a nasty battery drain due to the phone being unable to keep the deep sleep status. In the process I've tried flashing AbyssNote kernel 1.2 (people were saying 1.4 suffered from high drains, and I haven't seen this problem since then... but it's been just a few, so it may be too soon.
ephestione said:
So, some news. I've been fighting with a nasty battery drain due to the phone being unable to keep the deep sleep status. In the process I've tried flashing AbyssNote kernel 1.2 (people were saying 1.4 suffered from high drains, and I haven't seen this problem since then... but it's been just a few, so it may be too soon.
Click to expand...
Click to collapse
I can confirm high battery drains with Abyss 1.4 (revert back to 1.2). But it is the only kernel which don´t suffer "touch buttons bug"
I have some weird problem to fix on my girlfriends Samsung Galaxy Mini GT-5570
Firstly, touchscreen works OK, then suddenly it starts acting like possessed, it detects random touches over the screen, it clicks things, moves things, etc, then it backs to normal and works perfectly for a while and then horror starts again......
Sometimes it even doesn't detect touch, but locking/unlocking makes it work again.
And sometimes it even unlocks it self.
These actions help when touchscreen go crazy:
- Reboot - sometimes touchscreen problem gone for a few hours, but sometimes it still here
- Lock/Unlock
- Rapidly entering the menu after unlocking (if the touchscreen is still a bit usable to do that)
I tested it while normal work with different applications, and these results are perfect, even better than on my brand new LG P350.
It's fluid, precise, no dead spots, multi touch also works.
I done Wipe data and cache, I flashed S5570XWKTN firmware (Android 2.3.6) and there is result: it longer works normally but it still sometimes go crazy.
So I think that touchscreen needs replacement, but I'm not sure. I don't have money to throw away, in case that problem is not related with touchscreen.
Is there any solution?
It also have problem with weak signal, if network signal is low, while other devices have one-two bars, this guy have noone. Reflash didn't helped.
Is there a way to improve internal antenna?
Also can someone recommend me a good stable and fast ROM for it?
Thanks in advance for any help.
xZero707 said:
I have some weird problem to fix on my girlfriends Samsung Galaxy Mini GT-5570
Firstly, touchscreen works OK, then suddenly it starts acting like possessed, it detects random touches over the screen, it clicks things, moves things, etc, then it backs to normal and works perfectly for a while and then horror starts again......
Sometimes it even doesn't detect touch, but locking/unlocking makes it work again.
And sometimes it even unlocks it self.
These actions help when touchscreen go crazy:
- Reboot - sometimes touchscreen problem gone for a few hours, but sometimes it still here
- Lock/Unlock
- Rapidly entering the menu after unlocking (if the touchscreen is still a bit usable to do that)
I tested it while normal work with different applications, and these results are perfect, even better than on my brand new LG P350.
It's fluid, precise, no dead spots, multi touch also works.
I done Wipe data and cache, I flashed S5570XWKTN firmware (Android 2.3.6) and there is result: it longer works normally but it still sometimes go crazy.
So I think that touchscreen needs replacement, but I'm not sure. I don't have money to throw away, in case that problem is not related with touchscreen.
Is there any solution?
It also have problem with weak signal, if network signal is low, while other devices have one-two bars, this guy have noone. Reflash didn't helped.
Is there a way to improve internal antenna?
Also can someone recommend me a good stable and fast ROM for it?
Thanks in advance for any help.
Click to expand...
Click to collapse
Problem source: Digitizer/Touchscreen
Solution: Replacement of Digitizer/Touchscreen
Problem fixed.
Seems once again Sony can't seem to get a stable phone. Shame as it offers so much potential with good design and great specs but failing on software again.
Constant app crashes, phone freezing,
Just goes to show you can't just chuck all the latest bits in a package and think it will work.
Going to have to return this unless there is a sudden fix in the next few days as I only have a 14 day change or mind.
That hasn't been my experience at all. I got the US phone and flashed the UK firmware. I haven't had any issues whatsoever. You should try a factory reset before returning the phone.
I have it for 2 weeks now, no freeze or reboots whatsoever... European Firmware here...
My phone was purchased from O2 in the UK. Don't think there is much bloat on there so don't think it's O2 that's screwed it up.
Phone is completely standard with just a handful of apps on it.
So far I have had numerous '' email has stopped working' to Google stopped working to music not working errors.
OK Google seems to hardly ever work. Almost seems like it can't hear the hot word.
I also think that many of the push services are being put to sleep which is why the battery life is so could as I often don't get notifications until I wake the phone yet the same accounts on my old s3 always come through first.
So far had one update come out for the phone. Don't know if it's the latest firmware though.
I can totally not agree with you.
Well I guess all I can do is try reset then but it's such a pain in the ar#e putting all your info back in again.
hpsauce37 said:
Well I guess all I can do is try reset then but it's such a pain in the ar#e putting all your info back in again.
Click to expand...
Click to collapse
Does the launcher you use rebuild your home screens after a reset? I still use Google Now Launcher, and after a reset, when I reinstall GNL, everything is put back in its proper place, even web browser page links.
I am using the US firmware, and have not experienced any of the problems you mention. You may have a defective unit. Then again, if you're not happy with the phone for other reasons (and there certainly are things that could be better), you certainly don't want to wait past the return date!
I'm running the UK firmware with the US OEM file to have Volte and fingerprint sensor on T-Mobile and has been rock solid since day one. I would reset.
Have reset the phone and just setting it back up.
Will see how it goes over the next few days.
One thing I did think that was odd previously when it was playing up was when it would crash and reset itself was that when it started up it was on the Google keyboard set up screen. I had installed the Google keyboard as I preferred it to SwiftKey. Maybe the issues were linked to that somehow.
Wow too many errors there... Probably a faulty unit... Or maybe u should do a software repair with Sony pc companion
Don't forget it runs Android Orea 8.0 by means a lot of third party apps may not fully compatible at this moment, consider not many phones running Oreo hence the app developers are not in hurry to tweak their app to run smooth in Oreo. That's what causes the occasional app crashes I believe.
OK so after the full reset and initial impressions are good. Seems smooth with no crashes. I'm back running nova launcher (previously instilled this as thought it might be linked) ive also not installed Google keyboard yet and giving SwiftKey a go.
Only issue that really remains is the one with the ambient sensor. Find my self having to switch the adaptive brightness off at night when using the phone as it jumps around. Need to then switch it back in on the day where it seems fine. Hopefully a fix comes for this soon.
hpsauce37 said:
OK so after the full reset and initial impressions are good. Seems smooth with no crashes. I'm back running nova launcher (previously instilled this as thought it might be linked) ive also not installed Google keyboard yet and giving SwiftKey a go.
Only issue that really remains is the one with the ambient sensor. Find my self having to switch the adaptive brightness off at night when using the phone as it jumps around. Need to then switch it back in on the day where it seems fine. Hopefully a fix comes for this soon.
Click to expand...
Click to collapse
On reddit someone write that he downloaded LUX https://play.google.com/store/apps/details?id=com.vitocassisi.luxlite and everything was working much much better. Maybe later i will find the post. (https://www.reddit.com/r/SonyXperia/)
No single reboot or app crash for me.
The only thing that crashes on me on occasion is Google Photos, other than that, rock solid so far.
Just had an a 3rd party app crash but as someone mentioned above it might be because the developer has not updated yet for oreo???
Other than that been much better so far
Davka said:
No single reboot or app crash for me.
Click to expand...
Click to collapse
Same for me. 3 weeks i have got it 100% stable.:good:
Uhm ok I guess now it's my turn.
Today the "touch" went crazy. 2 times. Like for example keeping pressing recent button ? will result in multiple touches. Basically every touch is not a "pressing" touch. So I can't do swiping or other keep pressing relative touching. First time happened, a reboot fixed. Second time nothing worked. I have to SHUT DOWN THE PHONE AND WAIT A LITTLE BIT, then turn it on and everything was OK...
Is it just me?
P.s. UPDATE: I tried everything, safe mode, total reset, even software repair through PC companion...nothing. Its obviously a hardware problem, not software related. I returned this morning to assistance. They should give it back to me within a week...
My first week with XZ1C, 100% working, perfect, no reboot or other problems. One of the best phones I ever bought...
Phone's stable, no software/hardware issues. Working away reliably, battery consistently giving me expected results (ending day with 25%-50%, depending on use), connectivity perfect, performance smooth as butter.