[Q] Samsung Galaxy Note not connecting to Kies, in Recovery Mode - Galaxy Note GT-N7000 Q&A, Help & Troubleshooting

Hi,
Yesterday, I was trying to upgrade from 2.3.6 to ICS via Kies.
The upgrade got stuck at 45% and I had to disconnect the cord, as I had a flight to catch
Now the phone shows an error "Firmware upgrade encountered an issue. Please select recovery mode in Kies and try again."
When i connect the phone via the cabe, to the computer, using Kies, it gives me error saying "Device not responding. To resolve the issue, reboot the device."
This is how I tried to resolve the issue, but with no success..
I have rebooted a number of times without success
I clicked on 'Troubleshoot connection error' and reinstalled the driver multiple times, but without any success
What options do I have?
Best regards,
Pavan Kota

pavankota said:
Hi,
Yesterday, I was trying to upgrade from 2.3.6 to ICS via Kies.
The upgrade got stuck at 45% and I had to disconnect the cord, as I had a flight to catch
Now the phone shows an error "Firmware upgrade encountered an issue. Please select recovery mode in Kies and try again."
When i connect the phone via the cabe, to the computer, using Kies, it gives me error saying "Device not responding. To resolve the issue, reboot the device."
This is how I tried to resolve the issue, but with no success..
I have rebooted a number of times without success
I clicked on 'Troubleshoot connection error' and reinstalled the driver multiple times, but without any success
What options do I have?
Best regards,
Pavan Kota
Click to expand...
Click to collapse
You have two option:
1.Take your phone to service centre and say them "I was updating the phone with kies but at 45% it said some error and I have to disconnect the cable and nowit shows me *place holder* error"But dont say them you pluged the cable out during upgrade.
2.flash a stock rom with pc odin.

Just flash stock ics via pc odin. Its quite simple diy fix
Sent from my GT-N7000 using XDA

vijai2011 said:
You have two option:
1.Take your phone to service centre and say them "I was updating the phone with kies but at 45% it said some error and I have to disconnect the cable and nowit shows me *place holder* error"But dont say them you pluged the cable out during upgrade.
2.flash a stock rom with pc odin.
Click to expand...
Click to collapse
Hi @vijai2011. Thanks for your thoughts..
I would prefer not doing both, if possible. Hoping for some solution..
Quick questions:
If I flash a stock rom with pc odin, will I loose my stored pictures / videos? I did not take a backup. Am cursing myself for that right now.
Where do i get the stock rom for flashing, along with the procedure? I assume a 'stock rom' would mean an official rom.
Can i use the 'stock rom' for ICS directly or do i need to go back to 2.3.6?

pavankota said:
Hi @vijai2011. Thanks for your thoughts..
I would prefer not doing both, if possible. Hoping some a solution..
Two quick questions:
If I flash a stock rom with pc odin, will I loose my stored pictures / videos? I did not take a backup. Am cursing myself for that right now.
Where do i get the stock rom for flashing, along with the procedure? I assume a 'stock rom' would mean an official rom.
Can i use the 'stock rom' for ICS directly or do i need to go back to 2.3.6?
Click to expand...
Click to collapse
1.No you wont.Only phone contacts(not the contacts in sim),apps,messages are removed.Files on sd card is intact.
2.Stoch rom along with procedure here.Follow 1.b alone in the thread if you donot need root.Yes stock rom means official rom.
3.You can flash directly.

Dear @vijai2011,
Thanks for the post. I will try the ICS Stock Rom Flash if nothing else works..
Would like to see if there is something I can do, to be able to get Kies to recognize the phone right now..
Will keep you posted..

pavankota said:
Dear @vijai2011,
Thanks for the post. I will try the ICS Stock Rom Flash if nothing else works..
Would like to see if there is something I can do, to be able to get Kies to recognize the phone right now..
Will keep you posted..
Click to expand...
Click to collapse
I would suggest you,you never use kies for update .use it only to take backup and restore.Just flash the rom with link and kies will detect the phone.

vijai2011 said:
I would suggest you,you never use kies for update .use it only to take backup and restore.Just flash the rom with link and kies will detect the phone.
Click to expand...
Click to collapse
I like the confidence in your answer, about KIES. What fun! Will keep that in mind for the future

pavankota said:
I like the confidence in your answer, about KIES. What fun! Will keep that in mind for the future
Click to expand...
Click to collapse
kies is always S$#@.If you need to update,use ota.

Solved: Got a new USB Cable
Finally resolved this issue without flashing a stock ROM.
After trying out everything, I got a doubt about the USB cable and got a new official Samsung cable.. and voila.. the Kies software detected the emergency recovery and proceeded.
Now the emergency recovery file from Samsung is over 1GB in size, and stops in between if the internet connection breaks. So ensure you have enough space, good bandwidth and proper monitoring, so you can restart in case it breaks.
And finally the ICS is now installed on my phone.. It looks very neat and sleak!
The patience paid off..

Depend on KIES Only for Upgrades
vijai2011 said:
kies is always S$#@.If you need to update,use ota.
Click to expand...
Click to collapse
After my current experience, I would always recommend KIES to everyone.
It is a great software and I think it gets blamed unnecessarily because of completely unrelated issues.

pavankota said:
After my current experience, I would always recommend KIES to everyone.
It is a great software and I think it gets blamed unnecessarily because of completely unrelated issues.
Click to expand...
Click to collapse
Nope.Kies is ofcourse a [email protected]*& when it comes to software update.Even I wont go for OTA.I always use odin for software update
But When compared to kies,OTA is better.

hey all,
i've had the same issue right here with my friends' note 1. i've tried to use odin to flash stock jb but failed..

Related

[q] odin3 help!

I have a samsung i9000 with stock JF3 and had rooted and lag fixed it but was having problems downloading apps, paid at first then all downloads begun to fail.. Anyway I tried to use ODIN3 to re-flash the original firmware but to no avail!! I took the battery sim card and sd card out put the phone in download mode, Then started odin3 and connected the phone. Odin3 can see the port but just stays on analysing files... Have then disconnected and tried over and over and over... so many times I don't care to remember. It never gets passed the analysing files. It did fail twice, but that was something to do with samsung kies stealing the COM port (I think!!). Anyway thought I would try and update the firmware through samsung kies. But just get the unable to upgrade this firmware. Which I'm surprised at as most seem to have the option think its to do with my firmwares but not sure.
If anyone could shed light on this also it would be much appreciated!!
Code XXJF3, Modem XXJF3, CSC XENJF3
Anyway to the point of this topic. I Now want to just flash the new Firmware myself but am wondering, If I could not connect odin3 to re-flash the original firmware... Am I going to have problems re-flashing with downloaded firmware! Am thinking there's a great chance of bricking my phone. Doing it all in the correct order so dont understand why it wont connect!!!
Also is there another way/program I could use to flash my device???
You could try using Samsung Kies to install the JM1 official firmware
lokhor said:
You could try using Samsung Kies to install the JM1 official firmware
Click to expand...
Click to collapse
I did... I also wrote that in the thread!! Where I said it cannot be upgraded through kies!
Disconnect all usb devices except mouse and kb and try again. Best to use windows xp. A powered usb Hub helped me too. I think sgs drains too much power from usb ports
Sent from my GT-I9000 using Tapatalk
ickyboo said:
Disconnect all usb devices except mouse and kb and try again. Best to use windows xp. A powered usb Hub helped me too. I think sgs drains too much power from usb ports
Sent from my GT-I9000 using Tapatalk
Click to expand...
Click to collapse
Thanks I shall try that!, got lots of USB's plugged in... I am on xp... If this does not work though, is there an alternative to ODIN3??? or am I stuck on stock JF3... As that would be unbearable.. no samsung update and cant do it myself!!!! I have noticed a few of the senior members do live in Holland, so I shall put it out there that if one of you nice dutch fella's who know's what your doing wouldn't mind having a look at my sgs for me I would be very much greatfull! Holland isn't the biggest of places so I would be willing to travel.... Thats how much I wanna get this sorted!!
Subject Solved
Well I have found the answer!!... Well for me anyway!
I was following the information everywhere as to how to put my SGS into downoad mode!: Volume up + home + Power button... I was assuming this was correct as it was loading up with an android menu with the following options: Restart phone, Update via update.zip, restore to factory settings. I thought while in this I was in download mode. No I wasn't!! LOL... God knows how many times I was trying to connect odin3 and to no avail. I have now found out if i press volume down + home + power button... walaaaa A big green android man doing what appeared to be some digging (Didn't stay on screen long) also with DOWNLOADING in huge green letters... I am now assuming this maybe download mode and I will have better joy attaching my SGS to odin now... If I am wrong someone may slap me in the face with a giant swordfish and leave me for the rats!

Note can't connect to Kies

Kies tried to make a connection to Note but fail. I got error message, can not start service on device, please disconnect then reconnect the device. any help please.
note can connect only to the latest kies version. mine is 2.1.1.11124_17. make sure u have the latest kies version.
even after the latest version, sometimes i had problem connecting to kies.
i first opened the kies application in my pc and then connected the cable to phone. it helped. but occasionally i had the connecting problem.
if you need kies just for a transfer,then try using kies air in your phone.
cheng6991 said:
Kies tried to make a connection to Note but fail. I got error message, can not start service on device, please disconnect then reconnect the device. any help please.
Click to expand...
Click to collapse
Try these steps,
Make sure you are in Stock ROM
Upgrade Kies
Re install USB Drivers in PC
Try with different USB Ports
Try with Different USB Cable
Try this:
With Kies opened and cable connected, shut down the phone, wait until the menu and return buttons close, then restart phone.
I tried 2 computers already.
cheng6991 said:
I tried 2 computers already.
Click to expand...
Click to collapse
Turn Off USB Debugging Mode then try.
Settings > Application > Development >
This should work.
I have tried all the suggestions except that power off the phone then restart it.
cheng6991 said:
I have tried all the suggestions except that power off the phone then restart it.
Click to expand...
Click to collapse
Try with that , if that also dint work , you do factory reset or Odlin Flash to New Update.
Thanks for all the help. I finally got it to work by power down the note then restarted it.
This is latest firmware.
Current firmware version: PDA:KKA/PHONE:KKS/CSC:KK3(XEU)
latest firmware version: PDA:KKA/PHONE:KKS/CSC:KK3(XEU)
Is this right
cheng6991 said:
Thanks for all the help. I finally got it to work by power down the note then restarted it.
This is latest firmware.
Current firmware version: PDA:KKA/PHONE:KKS/CSC:KK3(XEU)
latest firmware version: PDA:KKA/PHONE:KKS/CSC:KK3(XEU)
Is this right
Click to expand...
Click to collapse
Ya may be.. coz different region ll get different version update. in India last update we got KL3
Follow this link see which is the last update for your region
http://forum.xda-developers.com/showthread.php?t=1424997
Mine is a UK note
i think XXLA1 2.3.6 is the final update for your region.. but this update is not available via Kies.
What are you trying to do that requires KIES anyway? If it's for file transfer then just put it into mass storage mind or use KIES air!
ranjan.alva said:
Ya may be.. coz different region ll get different version update. in India last update we got KL3
Follow this link see which is the last update for your region
http://forum.xda-developers.com/showthread.php?t=1424997
Click to expand...
Click to collapse
I have experienced the same problem too. But I found a solution in external site. It works!!
where and how did you fix your problem?
Restart
alex fung said:
where and how did you fix your problem?
Click to expand...
Click to collapse
Hi, in my experiance, I had a same problem in this topic. followed this topic. i restarted my Note 1. after that i can connect with Kies easily.

[Q] Need to restore for warranty but USB doesnt work.

Hi guys,
Bit of an awkward one, I need to restore my Note from CM10 to a standard rom to send it back to Samsung for repair of the USB and screen burn in.
Only problem is the USB not working means I cannot do it via the PC, is there any other way I can sort this out or am I stuck with replacing the USB connection myself and stuck with a bad screen?
Maybe with mobile ODIN? Not sure if they can detect if I use that? Also any idea whats the best stock rom to use please? (UK Based)
Cheers for your help.
mobile odin is the way to go... while on cm, clean the data. then load any stock jb rom file and flash.. dont use ota survival option in mobile odin.
JonP81 said:
Hi guys,
Bit of an awkward one, I need to restore my Note from CM10 to a standard rom to send it back to Samsung for repair of the USB and screen burn in.
Only problem is the USB not working means I cannot do it via the PC, is there any other way I can sort this out or am I stuck with replacing the USB connection myself and stuck with a bad screen?
Maybe with mobile ODIN? Not sure if they can detect if I use that? Also any idea whats the best stock rom to use please? (UK Based)
Cheers for your help.
Click to expand...
Click to collapse
Just download some stock rom and flash it. Then reset flashcounter (& triangle) using triangleaway (I know older version worked on SGS2) and You're good to send.
Download the Stock ROM from Sammbile.com of your own country.
Use Mobile Odin to flash the STOCK ROM
Then reset the counter by Triangle Away, Yes it works fine.
And then send it to SC.
:good:
Thanks for the help guys, one last problem, how can I use Triangle away without root? As I guess I best not send it back to samsung with it rooted.
you cannot.. you will need to root. use TA and then unroot it again.
Was just reading the description on mobile odin and it says it doesnt increase the count so I should be ok just with that.... hopefully
flashing a stock rom doesnot increase counter. if your count is 0 and binary is official, then its fine
JonP81 said:
Thanks for the help guys, one last problem, how can I use Triangle away without root? As I guess I best not send it back to samsung with it rooted.
Click to expand...
Click to collapse
Yeah, You're right. Sorry, I gave You the wrong order.
First reset counter and triangle, then flash stock ROM (as it doesn't increase flash counter)

[Q] Stuck

HI, This is my first android so bear with me!! I purchased a galaxy s4 active last October. Since then I dropped it and it has a small crack in the glass in the corner so Samsung wont help me. My phone worked fine after the drop and later took the update, however, aftyer some time I connected it to the computer and an ap i had on my computer ( I think it was part of an antivirus app) said my device needed a new driver and asked to install it at which I said ok. Whatever happened my phone doesnt work. I can start it up but I only get a message that says: Firmware upgrade encountered an issue. Please select recovery mode in Kies & try again. I have done this time and time again to no avail. Kies says it doesnt recognize my device firmware. I have the update software on my pc and odin and I've tried to reinstall it on the phone with this notice on and in download mode. Either way it fails. Please help if you can, I'm stuck,aggravated, etc....etc.. Thank you MUCH for your time, Herbie :crying:
hbaer said:
HI, This is my first android so bear with me!! I purchased a galaxy s4 active last October. Since then I dropped it and it has a small crack in the glass in the corner so Samsung wont help me. My phone worked fine after the drop and later took the update, however, aftyer some time I connected it to the computer and an ap i had on my computer ( I think it was part of an antivirus app) said my device needed a new driver and asked to install it at which I said ok. Whatever happened my phone doesnt work. I can start it up but I only get a message that says: Firmware upgrade encountered an issue. Please select recovery mode in Kies & try again. I have done this time and time again to no avail. Kies says it doesnt recognize my device firmware. I have the update software on my pc and odin and I've tried to reinstall it on the phone with this notice on and in download mode. Either way it fails. Please help if you can, I'm stuck,aggravated, etc....etc.. Thank you MUCH for your time, Herbie :crying:
Click to expand...
Click to collapse
Ok Sir in new in here but there are certain things i have already understand.
1. Your phone is the intl national versión or regular a&t version (SGH-I537)
2. Wich Android version were You runing before it brake down?
3. Have you tried to push volume down + power? That gets you to Odin mode.
4. If yours is attending version please check this http://forum.xda-developers.com/showthread.php?t=2625033
That's the whole 4.3 package if your noon look for Odin 3.09 it's way more understandable on where you have to put each package.
5. If your phone is intl version please check samobile
For your phone software and make sure you have downloaded the drivers for your phone.
You can look for them in Samsung.com
alphabeast said:
Ok Sir in new in here but there are certain things i have already understand.
1. Your phone is the intl national versión or regular a&t version (SGH-I537)
2. Wich Android version were You runing before it brake down?
3. Have you tried to push volume down + power? That gets you to Odin mode.
4. If yours is attending version please check this http://forum.xda-developers.com/showthread.php?t=2625033
That's the whole 4.3 package if your noon look for Odin 3.09 it's way more understandable on where you have to put each package.
5. If your phone is intl version please check samobile
For your phone software and make sure you have downloaded the drivers for your phone.
You can look for them in Samsung.com
Click to expand...
Click to collapse
My phone is regular at&t version SGH1537 and I updated it to 4.3 OTA before it broke down. As I stated I have the update ( 4.3 ) on my computer and Odin, so of course I tried the download mode but odin said the process failed and my phone is stuck. It wont start up any further than this message!!! :crying:
hbaer said:
My phone is regular at&t version SGH1537 and I updated it to 4.3 OTA before it broke down. As I stated I have the update ( 4.3 ) on my computer and Odin, so of course I tried the download mode but odin said the process failed and my phone is stuck. It wont start up any further than this message!!! :crying:
Click to expand...
Click to collapse
Try reinstalling the drivers for the i537 (as mentioned before they're on Samsung's site). Also make sure you're using the USB cable that came with the phone. For some reason, not all USB cables will work properly. As long as you can get into Download mode there is no reason you shouldn't be able to Odin back to stock. Make sure the Odin files you downloaded aren't corrupted by checking the MD5. Just keep trying Odin on different computers, with different cables, and different USB ports until it works. It sucks, but for some reason Odin is super picky about what it needs to work properly.
Devo7v said:
Try reinstalling the drivers for the i537 (as mentioned before they're on Samsung's site). Also make sure you're using the USB cable that came with the phone. For some reason, not all USB cables will work properly. As long as you can get into Download mode there is no reason you shouldn't be able to Odin back to stock. Make sure the Odin files you downloaded aren't corrupted by checking the MD5. Just keep trying Odin on different computers, with different cables, and different USB ports until it works. It sucks, but for some reason Odin is super picky about what it needs to work properly.
Click to expand...
Click to collapse
Awesome, thank you so much! I will try everything you said. I will let you know how its turned out. Thanks again Herbie

upgrading phone from KIES problem

Hello when i connected my galaxy s advance to kies it notified me that there is a firmware upgrade, i pressed okay, when it reached to 100% it stopped and an error shows up "failed to run firmware upgrade unknown error occurred" how do i fix that?
P.S I don't want to update from ODIN, last time i hard bricked my phone and i'm really scared that it will happen again.
Thank you!
EranTerran said:
Hello when i connected my galaxy s advance to kies it notified me that there is a firmware upgrade, i pressed okay, when it reached to 100% it stopped and an error shows up "failed to run firmware upgrade unknown error occurred" how do i fix that?
P.S I don't want to update from ODIN, last time i hard bricked my phone and i'm really scared that it will happen again.
Thank you!
Click to expand...
Click to collapse
Did you tried to retry? Maybe your internet connection went down when firmware was downloading...
shut_down said:
Did you tried to retry? Maybe your internet connection went down when firmware was downloading...
Click to expand...
Click to collapse
i tried couple of times, but i still get the same error
EranTerran said:
i tried couple of times, but i still get the same error
Click to expand...
Click to collapse
I never updated phоne with KIES, sorry I can't give you some better advice.
How did you got your phone bricked with Odin before? You used wrong firmware or?
Sent from my GT-I9070 using Tapatalk
shut_down said:
I never updated phine with KIES, sorry I can't give you some better advice.
How did you got your phone bricked with Odin before? You used wrong firmware or?
Sent from my GT-I9070 using Tapatalk
Click to expand...
Click to collapse
yea, i think i used the P version and i didn't notice. well i will wait a few days and if it will not be fixed i will use odin.
From OTA don't you have any notification?
Powered by CM10.1
EranTerran said:
Hello when i connected my galaxy s advance to kies it notified me that there is a firmware upgrade, i pressed okay, when it reached to 100% it stopped and an error shows up "failed to run firmware upgrade unknown error occurred" how do i fix that?
P.S I don't want to update from ODIN, last time i hard bricked my phone and i'm really scared that it will happen again.
Thank you!
Click to expand...
Click to collapse
Don't afraid from hard brick. Embrace the Odin you'll always need it. Do as this
Extract the firmware file
Open Odin v3.09
Reboot phone in Download Mode
Connect phone and wait until you get a blue sign in Odin
Add the firmware file to PDA
Make sure re-partition is NOT ticked
Click the start button, sit back and wait 6-7 minutes
Click to expand...
Click to collapse
If you upgraded from Kies the you really dont need to worry. Kies has a option in it called "Emergency Firmware Recovery". Just connect your phone to PC. Start Kies>Tools>Emergency Firmware Recovery.
Your phone will appear in the list below. Just select it and kies will do the rest of the job.
If you are really afraid and you have your warranty then just take it to the nearest Samsung Service Centre and they must repair it for you since the problem was created from Kies itself.
I've try to upgrade my SM-G530F in samsung kies. But it said failed to run firmware upgrade unknown error occurred who can help me
Thankyou

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