Database Develop

[Q] Sounds not working

I've got the Samsung Captivate not even 30 days used and just yesterday the sound for calls stopped working completely. when I make or receive a call I can't hear the other person and they can't hear me and there is no dial tone during the calling process. The speakers work fine, the microphone works fine and the speakerphone speaker all work fine I have no idea whats causing this. If anyone, anyone at all, could help me figure this out. I've tried resetting the phone as well as hard reset. I've messed with all the settings and am running everything stock except that the phone is rooted which was done 2 weeks ago so obviously not the problem. I've googled this for 2 hours and looked everywhere and am getting sick and tired of this. Please if anyone can help me I would be more appreciative than you could imagine. Thanks.

It's difficult to say what exactly is causing your loss of sound with only phone calls. I suppose it could be a number of things. I read the software update AT&T is pushing out this week is fixing some issues such as that; however, from just looking at the forums people are having major trouble with that update. The easiest fix I can think of is to turn up the voice call volume. During you next phone call use the volume rocker to turn it up. It may have somehow been turned all the way down. I hope that helps.

Yea i tried the volume rocker, I am just going to return it to the store since it's still in the first 30 days. I can't figure out what the heck it is, probably just a defect :-/

I tried unrooting it, reseting to factory defaults, and still the same problem. The speakers work fine for music, the phone is in amazing condition and everything is fine, it's just the darn voice calls, incoming and outgoing just don't work, the other person gets the call and it registers but no sound comes out. Just wondering if anyone else has encountered this before I go back to the at&t store, it's quite far from where I live and living on campus makes it a bit hard to get there.

Ebicoustic said:
I've got the Samsung Captivate not even 30 days used and just yesterday the sound for calls stopped working completely. when I make or receive a call I can't hear the other person and they can't hear me and there is no dial tone during the calling process. The speakers work fine, the microphone works fine and the speakerphone speaker all work fine I have no idea whats causing this. If anyone, anyone at all, could help me figure this out. I've tried resetting the phone as well as hard reset. I've messed with all the settings and am running everything stock except that the phone is rooted which was done 2 weeks ago so obviously not the problem. I've googled this for 2 hours and looked everywhere and am getting sick and tired of this. Please if anyone can help me I would be more appreciative than you could imagine. Thanks.
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Click to collapse
Well, I just got the same problem too. I was unable to listen anything on voice call and the other person can't hear anything too but the call is connected. I noticed that I could make phone call and hear the voice call but as long as the call ends, I can't hear other person if I make another call again. Please help. Thanks!

[Q] Others can't hear me

Bought Xperia Z3C and from the first day some calls didn't work well... Others couldn't hear me about 60-70% of the calls, sometimes they heard like strong wind is blowing into the mic and when I put the call on loudspeaker then it worked, they heard me loud and clear.
So I took the phone back and ordered a new one, cause I really like Z3C, even more, if it would work with no problems
So my new, second Z3C, same green beauty - but same problem! I tried repairing with the first phone and tried doing the tests, neither helped. Only this time about half of the calls act like that. Sometimes if I put the call on speaker and then back, it works again, but not always.
So my question would be - Has anyone else had this kind of problem? And if so, what did You do? Is there even anything to do? Is it hardware or software?
There is no other phone I would like but it would be silly for me to try the same thing third time.

sorry to hear that,i guess that when you take the calls ,you cover the loudspeaker at the bottom of the phone
Sent from my D5833 using XDA Free mobile app

Similar thing happened to me, I had to yell first few days untill I discovered I had a bad habit from old mobile phone.
When i talk and holding the phone, my thumb is on the one side, three fingers on the other side, but that little finger is on the bottom, like i hold the phone not to slip down.
And the mic is positioned exactly so my little finger would cover it. That was my reason people couldn't hear me.
I doubt it's your case, but try to see if you do the same thing

Agree with others -- the mic is in a slightly odd place and I had to adjust the way I hold the phone to avoid blocking it in some way. Aren't the mics usually on the bottom left instead of the bottom right like the Z3c?

exact same problem
stinarammul said:
Bought Xperia Z3C and from the first day some calls didn't work well... Others couldn't hear me about 60-70% of the calls, sometimes they heard like strong wind is blowing into the mic and when I put the call on loudspeaker then it worked, they heard me loud and clear.
So I took the phone back and ordered a new one, cause I really like Z3C, even more, if it would work with no problems
So my new, second Z3C, same green beauty - but same problem! I tried repairing with the first phone and tried doing the tests, neither helped. Only this time about half of the calls act like that. Sometimes if I put the call on speaker and then back, it works again, but not always.
----
I have the same problem in All voice communication apps and normal calls.
If i test the microphone at The built in test i get no problem but in skype, Facebook and All other things that uses my Mic it cuts off and makes a windy sound. I was allmost ripping my own head off in anger and confusion because everybody i call is making me say things 5 - 10 times. And now i see im not the only one... What to do? Great phone beside that and headphone and aux volume is adjusting it self..
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Click to collapse

stinarammul said:
Bought Xperia Z3C and from the first day some calls didn't work well... Others couldn't hear me about 60-70% of the calls, sometimes they heard like strong wind is blowing into the mic and when I put the call on loudspeaker then it worked, they heard me loud and clear.
So I took the phone back and ordered a new one, cause I really like Z3C, even more, if it would work with no problems
So my new, second Z3C, same green beauty - but same problem! I tried repairing with the first phone and tried doing the tests, neither helped. Only this time about half of the calls act like that. Sometimes if I put the call on speaker and then back, it works again, but not always.
So my question would be - Has anyone else had this kind of problem? And if so, what did You do? Is there even anything to do? Is it hardware or software?
There is no other phone I would like but it would be silly for me to try the same thing third time.
Click to expand...
Click to collapse
I had this kind of a problem on the latest firmware (.77) sometimes. How about you try downgrading to an older firmware? Like the .93 firmware which can also be rooted
Sent from my D5833 using XDA Free mobile app

Got the same problem. After disabling "noise cancellation" (not sure how it's named in English FW) in settings > Call problems is resolved.
But now everyone hears everything within range of the main mic and thats not cool.
Can anyone confirm its related to 23.0.1.A.5.77 Firmware?
On previous version didn't had any issues except phone went underwater and died, and new one is already on the newest fw ;/
Don't want to do root due to guarantee issues after this.

hiryu_pl said:
Got the same problem. After disabling "noise cancellation" (not sure how it's named in English FW) in settings > Call problems is resolved.
But now everyone hears everything within range of the main mic and thats not cool.
Can anyone confirm its related to 23.0.1.A.5.77 Firmware?
Click to expand...
Click to collapse
+1 the same issue,
serviceman flushed the original firmware twice
nothing helped, they even refused to refund saying that they can not identify the problem .
Farewell guaranty, I'll try CM mb that will help.
The problem is floating, suspect bad mic contact or bad capacitor installed.
both require disassembling for proof.
Service tests shows that mic is ok.
Does anyone know how to get voltage\capacity curves from mic without disassembling ? mb some test pins on the back ?

olomagik said:
+1 the same issue,
serviceman flushed the original firmware twice
nothing helped, they even refused to refund saying that they can not identify the problem .
Farewell guaranty, I'll try CM mb that will help.
The problem is floating, suspect bad mic contact or bad capacitor installed.
both require disassembling for proof.
Service tests shows that mic is ok.
Does anyone know how to get voltage\capacity curves from mic without disassembling ? mb some test pins on the back ?
Click to expand...
Click to collapse
Do you can tell what is the sound recorded by 2nd mic? Mine is very low, like almost subwoofer
And on what Firmware you are?

stinarammul said:
Bought Xperia Z3C and from the first day some calls didn't work well... Others couldn't hear me about 60-70% of the calls, sometimes they heard like strong wind is blowing into the mic and when I put the call on loudspeaker then it worked, they heard me loud and clear.
So I took the phone back and ordered a new one, cause I really like Z3C, even more, if it would work with no problems
So my new, second Z3C, same green beauty - but same problem! I tried repairing with the first phone and tried doing the tests, neither helped. Only this time about half of the calls act like that. Sometimes if I put the call on speaker and then back, it works again, but not always.
So my question would be - Has anyone else had this kind of problem? And if so, what did You do? Is there even anything to do? Is it hardware or software?
There is no other phone I would like but it would be silly for me to try the same thing third time.
Click to expand...
Click to collapse
I had this problem, people did not understand what I said, TrackID was struggling to identify music. I left a message on my mailbox and could barely hear, changing the phone position helped a bit but it was still not loud. Sent the phone in repair and now it's perfect, I can whisper and people understand me

difto said:
I had this problem, people did not understand what I said, TrackID was struggling to identify music. I left a message on my mailbox and could barely hear, changing the phone position helped a bit but it was still not loud. Sent the phone in repair and now it's perfect, I can whisper and people understand me
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Click to collapse
You had issues with the main mic - I do not have (luckilly) such an issue. Only 2nd has some problems, but if I launch service tests it records sounds fine. With different quality than 1st mic but records properly.

Mine was recording fine in service tests also (replay sounded ok), but it was apparently not sufficient in calls. I think the service test is very sensitive, with my repaired unit I can whisper at 10 cm and still perfectly understand on the recording.

difto said:
Mine was recording fine in service tests also (replay sounded ok), but it was apparently not sufficient in calls. I think the service test is very sensitive, with my repaired unit I can whisper at 10 cm and still perfectly understand on the recording.
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Click to collapse
Please post reply to those questions:
1. Do you have enabled noise-cancelling function.
2. Which mic you test in service menu?

hiryu_pl said:
Please post reply to those questions:
1. Do you have enabled noise-cancelling function.
2. Which mic you test in service menu?
Click to expand...
Click to collapse
1) Tried both, no difference
2) Tested microphone

Microphone in Z3C is the worst part of the phone
Im also have problems, or people Im talking to via phone, cause previous phone which I still have - SGS 5 mini - has very sensitive mic.
Both my phones are watter proof, also has special membrane, but when Im callling one to another difference are HUGE.
I checked 2 phones of my friends, and thier Z3C's have the same sensitivity, but the dont complain, as suppose they are usualy yelling
In SGS5mini I can rotate phone around the ear and still very louldy and clearly someone can hear me, thera are little diffrences ofcourse, but in Z3C where even when Im trying to have microphone close to mouth sound is much quieter - moving the phone little bit and conversation can be irritating.
It already pissed me off 3 times so much that I ended conversation, because of complaining of the other people.
P.S. Before someone will ask - yes, I disabled noise cancelling function from the begining, also trying different sound settings in call and sound menu.

SOLVED - at least in my case
What I did till today was:
disable any sound "improvements" in menu
cleaning microphone hole with compressed air
After test I saw little improvement, but still I was merely heard by other caller.
Looking mixer_paths.xml tried few times changing parameters and found the right one to rise sensitivity of internal mic.
Below are unchanged section that I'm talking about - in bold specific value that we can rise.
Code:
<path name="handset-mic">
<path name="adc4" />
<!-- 67 % of 124 (range 0 - 124) Register: 0x231 -->
<ctl name="DEC3 Volume" value="[B]83[/B]" />
<!-- 63 % of 19 (range 0 - 19) Register: 0x15F -->
<ctl name="ADC4 Volume" value="12" />
</path>
I choose value=92 as this found to be still safe (don't use to high values as it can damage your device) and I'm pretty happy now of my Z3C
Prepared MOD for this change to apply from recovery.

I've sent mine for repair. They said everything is ok, since repair service does not test calling in real life - just service tests, where this issue is impossible to catch. Had to ask them for "special" test - calling from my phone to somebody, and checking the difference between Noice cancelling feature turned on and off.

Hi any mod for stock ?
My wife have z3c everything was fine just one day start cut off world etc.
Will try with disabled reduce noise option
Any other solution ?

Guys I had the same problem, solved it today
Mine was running latest android 5.0.2(23.1.A.1.28) Z3 compact.
In my Music application(Walkman app updated to Music)-settings-Audio Settings- Mic sensitivity set to High.
Other person can hear me crystal clear

I suspect this is a Bluetooth related issue. I have my Bluetooth always on and when driving and calling there is no issue on car kit. I found an workaround, when calling before connected I press loudspeaker and mute unmute

Microphone doesn't work

Hey folks,
I had the problem with the stock ROM and now I have the similar problem with jackeagels 5.5.1 (SM-G800F).
My microphone works sometimes and sometimes doesn't. People I want to call can't hear me. Eventually after a few calls they do. This is a state I don't want to stay in so does one has any idea what the problem could be? A while ago I pulled some dust out of the mic hole (with a needle) but that doesn't seem to be the problem here

Mines always been dust in the hole. Get compressed air can and blast it. Very annoying.

Hey Guys!
I have a similar problem but only when I use the internal mic, the problem does not occur when I use my headset.
Sometimes, the people I'm calling say that they can hear me very quietly.
Mostly, they say that they hear a constant noise or sound like a "bom bom bom" which is in the background. I can't hear this sound myself and as I said it does not occur when the headset is plugged in.
Any help is appreciated!
Regards, Jens

What phone model? What OS?
The main mic is at the bottom, near USB port. Recording a voice note without earphone, of course, works? The mic hole is dirt or blocked somehow?

lfom said:
What phone model? What OS?
The main mic is at the bottom, near USB port. Recording a voice note without earphone, of course, works? The mic hole is dirt or blocked somehow?
Click to expand...
Click to collapse
Thanks for your reply.
It is a G800F with CyanogenMod 13.
I tested the issue after my initial post with the voice recorder in detail.
So the sound is a kind of buzzing like in the early days of mobile phones when you put your phone near a radio and you get an incoming call.
When I record with the voice recorder, then I hear the buzzing. It is stronger when I say something and quiter when I record silence. Then I also made the same test with my headset, and, unfortunately the buzzing also occured. The intensity was bit lower I think but the sound was there.
Unfortunately, I never tested it with the stock rom. Could this problem be related to a software problem? I'm not sure if I backup my CM and install a stock rom for testing...
Thx!

Yeah, the best way to mak sure it's not software is backup and going back to stock. If it still doesn't work then you have a hardware issue almost certainly...

Hearing own voice during call while using earphone mic

Hi all!
I noticed that when I use any earphone/headphone with a mic, I can hear my own voice during a call. How can I disable it? I'm quite sure it wasn't like this before, but I don't remember doing anything (and can't find the option either), I find it really annoying.
It's only when I use the caller. If I send an audio using whatsapp, for example, it works okay.
Thanks!!

BrNoMen said:
Hi all!
I noticed that when I use any earphone/headphone with a mic, I can hear my own voice during a call. How can I disable it? I'm quite sure it wasn't like this before, but I don't remember doing anything (and can't find the option either), I find it really annoying.
It's only when I use the caller. If I send an audio using whatsapp, for example, it works okay.
Thanks!!
Click to expand...
Click to collapse
I have Sony headphones and can't hear any such feedback, have you tried different headphones?

Yes I've tried differents headphones.
It happens when my mouth is close to the mic. If I touch the mic, I can hear the "touch" as well. Maybe it's happening since the last update, but I'm not sure
(maybe it's normal? can you try touching the mic while calling to hear if there is a sound?)

BrNoMen said:
Yes I've tried differents headphones.
It happens when my mouth is close to the mic. If I touch the mic, I can hear the "touch" as well. Maybe it's happening since the last update, but I'm not sure
(maybe it's normal? can you try touching the mic while calling to hear if there is a sound?)
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Click to collapse
I only have one set of headphones that have a mic built in and no, no feedback at all. In fact I can't hear my voice at all, which is a little odd, but then again they are noise cancelling.

I see.
I'll keep checking the phone options then. I tried with the same headphones in another phone, and it works just normal, so it's something with my device.
Thanks for the help!

Mic not working?

Hello all, having an issue with my 2week old note. My mic doesn't work at all during phonecalls. When i put it on speaker it does work, but not 100& clear.
Luckily I have my bluetooth mic and user that for 90% of my phone calls but still, why is this happening. Does anyone have any solutions? When i record voice msgs on facebook or whatsapp its only white noise.
Thanks in advance.

durps said:
Hello all, having an issue with my 2week old note. My mic doesn't work at all during phonecalls. When i put it on speaker it does work, but not 100& clear.
Luckily I have my bluetooth mic and user that for 90% of my phone calls but still, why is this happening. Does anyone have any solutions? When i record voice msgs on facebook or whatsapp its only white noise.
Thanks in advance.
Click to expand...
Click to collapse
Try blowing out the mic at the bottom of the phone with your mouth or a blower.
Sent from my SM-N960U1 using Tapatalk

Has the phone been underwater?

The phone was never under water but has been in the shower with me getting wet. I play music at full vol in the shower like i did with my S8.
I blew the mic with compressed air and nothing.
What gives

Sounds like it's time to contact Samsung.

So my mic works when i record videos! Only time it seems to work, just not for things like whatapp, messenger, phone calls. Weird!

durps said:
So my mic works when i record videos! Only time it seems to work, just not for things like whatapp, messenger, phone calls. Weird!
Click to expand...
Click to collapse
turn off bluetooth

durps said:
Hello all, having an issue with my 2week old note. My mic doesn't work at all during phonecalls. When i put it on speaker it does work, but not 100& clear.
Luckily I have my bluetooth mic and user that for 90% of my phone calls but still, why is this happening. Does anyone have any solutions? When i record voice msgs on facebook or whatsapp its only white noise.
Thanks in advance.
Click to expand...
Click to collapse
you can contact customer care

I'm having the same issue, did you find a solution?

Try blowing air at an angle into the microphone hole at the base of the device. Sometimes pocket lint and dust and block the microphone.
Sent from my SM-N960U1 using Tapatalk

It fix my phone by blowing the hole on the microphone thanks

Did you solve this problem?
How did you fix it?

I had the same issue. I found out that my bottom microphone stopped working after i dropped it some days ago. When i read about it some forums said that the connections may got loose. I watched a disasembly tutorial where i could locate the place of the connection and then, i pushed hard on the back where the connection was. And suddenly a pop. I managed to click the connection back and now my Note 9 work perfectly!!