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Hello All,
First off i would like to say that the galaxy note is the best device i have ever used; it has ruined all other "smaller" devices for me. Every time i look at another phone it just seems too small. Anyways;
I was one of the ones that destroyed my note with the Kernel fiasco. Did a data wipe and that was it. That's not what this thread is about, it’s about being a USA owner of the n7000 and getting it repaired. After reading several threads (especially the epic 4g thread, also do a google search about emmc corruption) about the emmc being destroyed/corrupted. I thought that it would be best to contact Samsung and get the phone repaired, and that's when my real trouble started.
I tried to register my phone on the Samsung.UK website it registered my phone but would not allow me to input my address, and that i needed to contact customer service, ok no problem, called them, looked up my imei number, they found it, everything is good. Basically told them that i messed my phone up (i am actually accepting responsibility for my actions here, i knew the risks when i flashed the kernel!), and i needed to get it repaired. The UK guy said that i would have to ship it to their service center and deal with them. It was a company called Intercity (i think that's the name of it). So gave them a call, and explained that i messed my phone up (was being generic here no specifics), and i needed it repaired as nothing would work and I needed a new motherboard how much would that cost me, then i told her that i was in the USA and needed the shipping information. The person on the phone responded with, that since i was in the USA they could not take my phone, sorry but i needed to contact Samsung USA and see if i could get it repaired there (are you kidding me?). I thought that i smelled bull****, and hung up on her and called Samsung uk back. The rep on the phone there said that intercity was responsible for fixing the phone and that they do not have the correct information, to call them back and tell them you spoke with Samsung and they have to take the phone (this is bull**** as well). Ok whatever, Called Intercity back, they said the same thing as before, they cannot accept a phone from the USA, please call Samsung US. Called Samsung US, basically fought with the guy on the phone, short version is; Samsung US is not equipped to fix a phone from overseas, and they do not have the parts. I asked for a number to the US service center, and they would not give it to me, and repeated that they could not repair the phone that it would have to go back to Samsung UK. They would not sell me the parts either!!
So, its like this, I have a Galaxy note n7000, it needs a new mobo. The emmc, or parts of the emmc is fried. Samsung will not repair the phone since i am in the USA. And there does not appear to be anywhere else where i can get the motherboard.
So the question is, does anyone on this thread have any ideas on how to get around this? I am just curious there has to be a way to get my phone fixed with the correct parts. I was thinking about calling another country (I only speak English) and seeing if that would work but i was wondering if there was a service center that might be able to fix this phone, or at least ship me the parts needed to fix the phone. Any suggestions would be appreciated.
PS, Samsung pissed me off so bad that on the usa website there is a link to Email the CEO, emailed this story to them to see what happens (i also added that it was due to KIES update.
Bought mine from Amazon USA. The description was unlocked Galaxy Note GT-N7000 (US warranty). Read a bunch of posts here about how there was no such thing as a US warranty, called Amazon asking them to verify and provide the written warranty information. They investigated for about a week, pulled the product page and informed me it was a mistake, there was no warranty. They offered me to return the phone for a refund or take a $100 off what I paid to pay for a third party warranty. I used the rebate to buy a $95 2-year warranty with accident protection from SquareTrade using one of their $30 off coupons. It's still not ideal since SquareTrade charges $90 per claim but at least I have a little peace of mind.
It's really too bad the carriers have such a lock on the US phone market but I guess that's just the way it is until one of us comes up with more lobbying money than the likes of AT&T.
By the way, my Note is an N7000UUBKK2 which multiple posters are saying isn't getting any updates so I guess I'm getting a double wammy.
Sent from my GT-N7000 using XDA
Maybe if you know someone from the UK? Ship it to them then have them send it to Intercity and once it is repaired, have your friend in the UK send it back to you. If you don't know someone from the UK, maybe someone honest and reputable from the forum who can do it for you and probably pay them some money for their time and trouble (plus pay for all costs associated with getting it repaired such as shipping costs).
Thanks for the feedback. I will ask around and see if anybody I know has family in the UK, and if I can ship it to them. There is definatly no US warranty. Just got off of the phone with Samsung help desk and spoke to a Rep there who said that they cannot repair the phone in the US because of FCC regulations in place, since the n7000 was not approved for use here in the states, they cannot repair it here or make the parts available to purchase. The phone has to go to the place of manufacture. Or go back through the distributor to see if they can help. On Monday going to call the distributor, also see if any of the UK service centers will ship me out the motherboard, I have some emails out now. Going to have to wait and see. Thanks.
Sent from my SAMSUNG-SGH-I727 using XDA
If i can be of any help, PM me. I am in the UK.
Same problem!
Hey liquidj01... hello all!
I´m facing the same problem here, I want to know what finally happened with your phone, did you sent it to the UK? Could you find the motherboard in a different place? How much did it cost to you?
I need some advise here, I don´t know if its worthy to repair it or might be a better option to sell it for parts or something like that.
liquidj01 said:
Hello All,
First off i would like to say that the galaxy note is the best device i have ever used; it has ruined all other "smaller" devices for me. Every time i look at another phone it just seems too small. Anyways;
I was one of the ones that destroyed my note with the Kernel fiasco. Did a data wipe and that was it. That's not what this thread is about, it’s about being a USA owner of the n7000 and getting it repaired. After reading several threads (especially the epic 4g thread, also do a google search about emmc corruption) about the emmc being destroyed/corrupted. I thought that it would be best to contact Samsung and get the phone repaired, and that's when my real trouble started.
I tried to register my phone on the Samsung.UK website it registered my phone but would not allow me to input my address, and that i needed to contact customer service, ok no problem, called them, looked up my imei number, they found it, everything is good. Basically told them that i messed my phone up (i am actually accepting responsibility for my actions here, i knew the risks when i flashed the kernel!), and i needed to get it repaired. The UK guy said that i would have to ship it to their service center and deal with them. It was a company called Intercity (i think that's the name of it). So gave them a call, and explained that i messed my phone up (was being generic here no specifics), and i needed it repaired as nothing would work and I needed a new motherboard how much would that cost me, then i told her that i was in the USA and needed the shipping information. The person on the phone responded with, that since i was in the USA they could not take my phone, sorry but i needed to contact Samsung USA and see if i could get it repaired there (are you kidding me?). I thought that i smelled bull****, and hung up on her and called Samsung uk back. The rep on the phone there said that intercity was responsible for fixing the phone and that they do not have the correct information, to call them back and tell them you spoke with Samsung and they have to take the phone (this is bull**** as well). Ok whatever, Called Intercity back, they said the same thing as before, they cannot accept a phone from the USA, please call Samsung US. Called Samsung US, basically fought with the guy on the phone, short version is; Samsung US is not equipped to fix a phone from overseas, and they do not have the parts. I asked for a number to the US service center, and they would not give it to me, and repeated that they could not repair the phone that it would have to go back to Samsung UK. They would not sell me the parts either!!
So, its like this, I have a Galaxy note n7000, it needs a new mobo. The emmc, or parts of the emmc is fried. Samsung will not repair the phone since i am in the USA. And there does not appear to be anywhere else where i can get the motherboard.
So the question is, does anyone on this thread have any ideas on how to get around this? I am just curious there has to be a way to get my phone fixed with the correct parts. I was thinking about calling another country (I only speak English) and seeing if that would work but i was wondering if there was a service center that might be able to fix this phone, or at least ship me the parts needed to fix the phone. Any suggestions would be appreciated.
PS, Samsung pissed me off so bad that on the usa website there is a link to Email the CEO, emailed this story to them to see what happens (i also added that it was due to KIES update.
Click to expand...
Click to collapse
Well the bottom line here is the phone was ebay'ed as a broken phone. No one that I seen online had a motherboard replacent. It sucks USA owners are SOL. Samsung will not allow us to purchase the replacement parts to fix the phone, nor honor the warranty (this was voided when I flashed the device). The only hope is the distributor you got your phone through may replace it, where I got mine wouldnt. So the only other option would be to sent it to some one in the uk. I currently am on an IPhone I will not own another Samsung device.
I dont understand why you did not ship it to the UK.. all you needed was their address.
FYI The situation is no different with any other electronics...if you purchase a canon camera on the gray market, Canon-USA will not honour the warranty.
It does deserve a sticky though so that us based folks looking for info on the n7000 will know that there is no warranty..
liquidj01 said:
Well the bottom line here is the phone was ebay'ed as a broken phone. No one that I seen online had a motherboard replacent. It sucks USA owners are SOL. Samsung will not allow us to purchase the replacement parts to fix the phone, nor honor the warranty (this was voided when I flashed the device). The only hope is the distributor you got your phone through may replace it, where I got mine wouldnt. So the only other option would be to sent it to some one in the uk. I currently am on an IPhone I will not own another Samsung device.
Click to expand...
Click to collapse
I did not ship it to the uk because the service center would NOT accept a phone from the US, after repeated phone calls to Samsung UK, and the service center (intercity I believe it was). The Intercity person on the phone said something to the effect of "we cannot accept a phone from the US because of the issues they have had with getting phone to and from customs" and that this request came from Samsung UK. The only way would be to ship it to someone you trust in the UK and have them get the phone repaired and then shipped back. That was not an option, since I know no one in the UK, and there was someone willing to be a "phone mule" in the forums there was no way of really knowing that I was going to get the phone back. Also a major factor was not having a phone for weeks. So I sold the broken phone on eBay sold within minutes of posting it and the next day I had a phone. Done deal. At this point I am really upset at Samsung and wouldn't consider going back right now.
liquidj01 said:
I did not ship it to the uk because the service center would NOT accept a phone from the US, after repeated phone calls to Samsung UK, and the service center (intercity I believe it was). The Intercity person on the phone said something to the effect of "we cannot accept a phone from the US because of the issues they have had with getting phone to and from customs" and that this request came from Samsung UK. The only way would be to ship it to someone you trust in the UK and have them get the phone repaired and then shipped back. That was not an option, since I know no one in the UK, and there was someone willing to be a "phone mule" in the forums there was no way of really knowing that I was going to get the phone back. Also a major factor was not having a phone for weeks. So I sold the broken phone on eBay sold within minutes of posting it and the next day I had a phone. Done deal. At this point I am really upset at Samsung and wouldn't consider going back right now.
Click to expand...
Click to collapse
I wish I saw your post before you sold your phone on eBay. The mainboard, as well as many other N7000/i9220 parts can be purchased on taobao.com. But you do need to be able to read Chinese in order to communicate with the seller. Here is a link to N7000 mainboard 1800 RMB ($285 US dollars
http://item.taobao.com/item.htm?id=13991198768&_u=i4utmi33400
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* I am not affiliate with either taobao.com or the seller above in anyway. But I have purchased from a few electronic parts from various seller there.
I just called to Intercity and yes they told me they can replace the motherboard for £160 but only if someone in the UK send the device for me to them.Thank you all for your helpful information!
Does it matter if my note is from Brazil?
Sent from my GT-N7000 using XDA Premium HD app
I first called to Samsung USA and when they checked the IMEI number of my device they told me it was a UK version and that just in the UK can perform the repair. You should try to do the same in order to figure out if your Brazilian phone could be repaired in the UK.
Ayone else in the US needing warranty claims for their International Note? I have a problem with internal storage. Seems to be an issue with the ROM built into the motherboard and an issue with the microusb port. I'm planning to contact UK customer support. Anyone else how are planning to deal with warranty claims or have already done so?
My phone got hit by the SDS. I was told that the motherboard needed to be replaced. The estimate in India is about US160. Any ideas of getting it done cheaper?
ashuzzz said:
My phone got hit by the SDS. I was told that the motherboard needed to be replaced. The estimate in India is about US160. Any ideas of getting it done cheaper?
Click to expand...
Click to collapse
No, replacing motherboard can only be done by Samsung.
I've a hard-bricked GNote. Plz don't ask why and how I managed to screw it. I cannot regret enough myself. Never intended to and usually I take good care by reading before doing something potentially risky. It's just that the temporary cwm.zip was on that note for long, and it was downloaded and used for rooting before it was discovered and marked as dangerous and I did not visit XDA meanwhile.
Anyway, it has been more than a month now. The device is super-hard bricked. Nothing can revive it. It's totally dead; no display, download or recovery modes. Has been tried for JTAG and met with failure (eMMC seems to be damaged altogether). So the only thing left to do is to replace the motherboard. The seller from whom it was bought claimed that it had international warranty at the time it was sold. However, after this disaster, I discovered this particular unit has no warranty by Samsung (was strange for me). I have contacted Samsung UAE, Samsung South Africa, and Samsung USA and all of them refused to extend any help. The local Samsung service center would charge me $400 (yes that's correct - US$400 equivalent in my currency) for replacing the motherboard.
I might use some help here by getting information on whether the motherboard can be obtained from some other place, and how much would it cost. I have access to UAE or Singapore (friends visit these places). If someone can help me with this information on how much it would cost me to get a replacement MB from these markets or may be from the Samsung service centers there, it would really be helpful. Any help in this matter is much appreciated.
Hard bricked note
I have the same problem. if anyone can let me know whether ( & where ) i can get a replacement motherboard from any of the following countries in my region - Singapore , Malaysia, India or Srilanka, i have fiends in these places but they don't know where to look so if anyone can point me in the right direction. if i can get replacement i have technician who can get it done.
FYI - I live in Maldives ... which is a small Indian ocean island nation. Few Hi tech service centers avilable but no spares.
If you think the cost of mobo is high or you can't get one,you could try http://forum.xda-developers.com/showthread.php?p=26285877 or http://forum.xda-developers.com/showthread.php?p=26428986
Please note that the above methods are not permanent fix for superbricked phones....it just makes it usable again....And it also lessen your SD card space drastically....
Sent from my GT-N7000 using xda app-developers app
I think sourcing the actual mobo's will be very difficult except on ebay, but they're likely to be damaged ones anyway, you might be lucky.
As above poster mentions, you can try a repartition as a workaround until there's a concrete fix.
Sent from my GT-N7000 using xda app-developers app
@vijai2011 and @SpyderTracks, thanks for your suggestion guys, but probably you are confusing it with a super-bricked GN. There is no way I can repartition the eMMC as there is no bootloader. Without it, I cannot go into download mode or have PC connectivity of any kind, whatsoever. MB replacement is my only option.
unikorn74 said:
@vijai2011 and @SpyderTracks, thanks for your suggestion guys, but probably you are confusing it with a super-bricked GN. There is no way I can repartition the eMMC as there is no bootloader. Without it, I cannot go into download mode or have PC connectivity of any kind, whatsoever. MB replacement is my only option.
Click to expand...
Click to collapse
What I'm suggesting is the only way to replace emmc is by replacing the motherboard, and samsung is the only place that will do it, or any insurance place who'll probably send it to Samsung. Sourcing motherboards is notoriously difficult outside of a service center. It's the whole board that needs replacing not just the chip as it's embedded.
Sent from my GT-N7000 using xda app-developers app
unikorn74 said:
@vijai2011 and @SpyderTracks, thanks for your suggestion guys, but probably you are confusing it with a super-bricked GN. There is no way I can repartition the eMMC as there is no bootloader. Without it, I cannot go into download mode or have PC connectivity of any kind, whatsoever. MB replacement is my only option.
Click to expand...
Click to collapse
Oops...sorry....yeah I thought you have superbricked your phone...And sorry if that haven't helped you....
Sent from my GT-N7000 using xda app-developers app
Wait for note 2 xP... Not worth paying 400 dollars for a mobo its better to get a new device but why to get a new note 1 with note 2 around the corner?
Sent from my GT-P7500 using Tapatalk 2
Bump. Anyone?
same boat. emmc motherboard but ss have said it's water damage instead to get off the warranty. blatant theft.
now I'm stuck too with a hard brick....
unikorn74 said:
Bump. Anyone?
Click to expand...
Click to collapse
I guess the best thing for you is to acquire the eMMC chip and just take the defective chip out and replace it with another one (not entirely the entire motherboard). I'm not sure though how you can accomplish this feat but someone (courtesy of 'dekelm8' from http://forum.xda-developers.com/showthread.php?t=1698977&page=59) was able to secure a replacement chip from this website - http://www.suppliesnow.nl/english-product-1108-000424.htm and http://www.aswo-elektronik.hr/eng/index.html (you need to register to that website actually).
So far he indicated that he got the replacement chip (* I think). Now to the nature if he was ever able to replace the eMMC chip with his replacement one, that remains a mystery to me still.
Hope that helps something on your dilemma and Good Luck if your able to fix back your Note.
Search on YouTube : Samsung Galaxy Note - JTAG Brick Repair Service (Debricking/Unbrick/Brick FIX)
I've had Galaxy Note since February of 2012......Had it replaced three times under warranty through AT&T for same problem. (At least AT&T overnighted the replacement unit got it today)
All the note I had loved to shut off automatically and randomly........
1) Whenever I pickup a call, the phone shuts off (all the time)
2) It reboots by it self inside my pocket
3) It reboots by it self sitting while sitting on my desk
I see a lot of Note user are facing this problem........is there any solution? I've tried couple stuff that was posted on numerous posts.
Also what should I do once my warranty expire? I have 90 days under this refurbish warranty....original phone was till February 2013.... not sure when will it expire.
I've called: AT&T Customer Relation, Customer Service, and Warranty Department as well as Samsung Tech Support. (The only thing I got $25 credit towards my bill)
A Gentleman from Warranty Department told me that he always see this problem.........he sent me a replacement unit immediately and even offered if I wanted to get replaced with Galaxy S3.....unfortunately Note 2 was too new to be replaced......but still I have asked to get Galaxy Note.
Spoke to Customer Relation...what a awful service this guy said "I have Galaxy Note but never have problem" and accusing me for dropping the phone and etc........that the reason I've got $25 credit to my balance. (I could have got more but was too tired to fight for it)
Samsung told me that if I face this issue call Samsung again and they will fix it.. But I will be without a phone for roughly 1 week to 2 week.
What should I do after my warranty expire?
Honestly, i do believe most of us do not having this problem if on ics or gb stock rom.
Do you check with samsung service centre what they did to repaired or solve your problem?
Did samsung change any hardware? Or either update your software only?
If samsung only update your software, it might be hardware problem. In other way, if samsung did change your hardware only, it might related to kernel/rom problem.
If samsung did both. Just go there again and request new handset.
Keep all the repair receipt as record. If samsung refuse to replace new handset when problem still exist. You might need all this record as proof for complaining to consumer body.
Sent from my GT-N7000 using xda premium
lee yun khong said:
Honestly, i do believe most of us do not having this problem if on ics or gb stock rom.
Do you check with samsung service centre what they did to repaired or solve your problem?
Did samsung change any hardware? Or either update your software only?
If samsung only update your software, it might be hardware problem. In other way, if samsung did change your hardware only, it might related to kernel/rom problem.
If samsung did both. Just go there again and request new handset.
Keep all the repair receipt as record. If samsung refuse to replace new handset when problem still exist. You might need all this record as proof for complaining to consumer body.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
Samsung did not repair or replace anything on my Galaxy Note.
ATT replaced my phone with their refurbish one all three times.
I might send it to Samsung next time I have this problem.......
thank you
if its random reboots, its worth trying a different battery
lol there is something you are doing that is wrong. That or the shop you go to has given you the same phone unfixed back.
eliminate if its an app issue by unstakking the app you are installing.
update your phone throught Kies. etc etc etc
The problem with getting a replacement is that it will be a refurb. probably with a load of problems the same as yours that don't show in a quick test. If a load of pple hand phones back wigh this they probably just turn them round.
I may be just cynical...
from the man hiding in your attic....
maybe Note 1 is bad luck? How about a Note 2 subsidized for a little extra? A nexus 4? s3? HTC One X+? LG Optimus G?
i'm sorry about your phone rebooting. best of luck and happy holidays!
Never experienced any sich thing on my note since feb 2012. On stock 4.0.4 lr8
Sent from my GT-N7000 using xda app-developers app
i have used my galnote about 7 or 8 month right now, and i have been flash so many rom or kernel, but i never meet ur problem mate, i'm sorry to hear that, hopefully ur note can get the replace one, the new one, not the refurb one.. happy holiday, and marry christmas
Hi, after a week of use my Samsung Galaxy Note 8 SM-N9500 F/D 128GB Coral Blue runs out of battery overnight (wireless charging was not really charging) and I wasn't able to charge it again or wake it up. eBay seller was not helping and I'm not going to buy from them again (never-msrp) so I'm looking for a way to fix it in the USA, anyone have any suggestion on where to go for repair?
BTW, I called 1-800-SAMSUNG and they kindly suggest UBREAKIFIX as their point of service for International models in the USA but they refuse to get the work "Thanks for requesting a repair quote! We would love the opportunity to repair your Samsung Galaxy Note 8, but at this time we are unable to source parts for international Samsung phones. These phone have a model number that ends with F, such as, SM-955F for the Note 8. Please contact 1-800-SAMSUNG to inquire about where your device can be repaired".
Looking forward to your comments.
Regards.
Oh ****, I bought from that same exact vendor. Never letting my phone die...
juanacevedo said:
Oh ****, I bought from that same exact vendor. Never letting my phone die...
Click to expand...
Click to collapse
Better not, I've buyed a lot of smartphones from them and expected to have at least a "paid repair" solution... got nothing.
maxipvp said:
Hi, after a week of use my Samsung Galaxy Note 8 SM-N9500 F/D 128GB Coral Blue runs out of battery overnight (wireless charging was not really charging) and I wasn't able to charge it again or wake it up. eBay seller was not helping and I'm not going to buy from them again (never-msrp) so I'm looking for a way to fix it in the USA, anyone have any suggestion on where to go for repair?
BTW, I called 1-800-SAMSUNG and they kindly suggest UBREAKIFIX as their point of service for International models in the USA but they refuse to get the work "Thanks for requesting a repair quote! We would love the opportunity to repair your Samsung Galaxy Note 8, but at this time we are unable to source parts for international Samsung phones. These phone have a model number that ends with F, such as, SM-955F for the Note 8. Please contact 1-800-SAMSUNG to inquire about where your device can be repaired".
Looking forward to your comments.
Regards.
Click to expand...
Click to collapse
Have you tried the stack charging method?
https://www.engadget.com/2018/01/01/there-may-be-a-fix-for-galaxy-note-8-battery-charging-issues/
motumbo said:
Have you tried the stack charging method?
https://www.engadget.com/2018/01/01/there-may-be-a-fix-for-galaxy-note-8-battery-charging-issues/
Click to expand...
Click to collapse
Yes, but maybe not so many times, I'm going to try again with a little bit more of patience.
I heard from a repair guy that the failure is related to a power distribution chip in Note8 motherboard and the only fix possible is to replace that silicon.
Thats a shame. I got my N950F/DS from them and have went down to 0% and my phone is fine.
maxipvp said:
Hi, after a week of use my Samsung Galaxy Note 8 SM-N9500 F/D 128GB Coral Blue runs out of battery overnight (wireless charging was not really charging) and I wasn't able to charge it again or wake it up. eBay seller was not helping and I'm not going to buy from them again (never-msrp) so I'm looking for a way to fix it in the USA, anyone have any suggestion on where to go for repair?
BTW, I called 1-800-SAMSUNG and they kindly suggest UBREAKIFIX as their point of service for International models in the USA but they refuse to get the work "Thanks for requesting a repair quote! We would love the opportunity to repair your Samsung Galaxy Note 8, but at this time we are unable to source parts for international Samsung phones. These phone have a model number that ends with F, such as, SM-955F for the Note 8. Please contact 1-800-SAMSUNG to inquire about where your device can be repaired".
Looking forward to your comments.
Regards.
Click to expand...
Click to collapse
If you bought on eBay and/or paid via PayPal then you have 6 months buyer protection program. File a claim. It'll take a while, but you will get your money back.
NIKKOTUASON said:
Thats a shame. I got my N950F/DS from them and have went down to 0% and my phone is fine.
Click to expand...
Click to collapse
Good for you, it seems that only a small batch of Note8 are affected.
cam30era said:
If you bought on eBay and/or paid via PayPal then you have 6 months buyer protection program. File a claim. It'll take a while, but you will get your money back.
Click to expand...
Click to collapse
Interesting, I didn't think in that option, since I've paid with PayPal I definitely will check that path. Thanks!
Are you sure it's legit Samsung and not some clone, or a refurb poorly repaired?
The stack charging is what I saw in Engadget also.
I have a Snapdragon Note 9 in the UK. I went to Samsung to ask for a price to repair my screen yesterday. They spoke to me like i'd just walked through the door with an apple product. Another online company also said they can't fix the phone.
Any idea where I can get a new screen repaired on my phone?
mardon85 said:
I have a Snapdragon Note 9 in the UK. I went to Samsung to ask for a price to repair my screen yesterday. They spoke to me like i'd just walked through the door with an apple product. Another online company also said they can't fix the phone.
Any idea where I can get a new screen repaired on my phone?
Click to expand...
Click to collapse
since its from the states samsung uk cannot work on it.
usualy regular repair shops should have no problem doing it though....
bober10113 said:
since its from the states samsung uk cannot work on it.
usualy regular repair shops should have no problem doing it though....
Click to expand...
Click to collapse
Finally found one.. wow its not cheap!
That's an option for Smasung UK but they won't touch it.
mardon85 said:
That's an option for Smasung UK but they won't touch it.
Click to expand...
Click to collapse
dont worry with that guy he wants to force people to think like he does.
he's forcefully "helping"...if you can actually call that help. i think it's more towards helping his own vanity if you ask me.
plus he dosen't read what was just discussed. that's a big no no on xda.
jd14771 said:
Hindsight: i did not expect something so simple as a screen repair to turn into 2 hours of research.
I did not mean samsung uk, or samsung us. because your phone is actually the honk kong variant from China.
I did a quick live chat with the HK samsung support line and while they can fix the phone, everyone i spoke too said you would have to visit the service center..in person, in hong kong , and that is the ONLY option. Samsung US confirmed this. (Its NOT TRUE, KEEP READING) This make's little to no sense that a company like samsung has region locks on repairs. Like i would understand if the parts are not on hand, and i get some parts can be different, but not to the point that a service center in the UK cant fix a HK note.. or even why you can't send your note to HK to get it fixed. absolute madness on samsungs part and another reason why i think this is my last samsung phone. But back to business.
From everything i have seen, the screen is the same for all models, including the SM-N9600, and confirmed by my local service center (i am in the US). The parts for screen repair are identical .
I called samsung UK and they will not touch ANY phone bought outside of the EU. Not even if its an EU model, they have to go by serial/IMIE number in order to start the repair.
MY local service center said they WILL fix the SM-N9600, but the international version is $299 because samsung sets the price. But unfortunatley, you can not send ANY device for mail in repair. This is due to samsung claiming the phone could be damaged before arrival, causing more damage, or cause damage on return. Per samsung, the phone has to be guaranteed in like new condition when given to the customer, and they can not gaurentee that quality if sent by mail, EVEN THOUGH MY AT&T NOTE 9 CAME TO ME NEW, MY F%#$NG MAIL This is a new development that started 2 months ago.
I know that doesn't help you, but i spent way to long on this not to point that out. You would think that the service center in the UK should be following the same guideline. right? But- NO. Samsung UK will not touch ANY PHONE from outside the EU. .
If there was a way to get this fixed by samsung i would have found it, i chatted with samsung HK (phones offline since its 3am), talked with Samsung UK, talked with Samsung US, even talked with service centers from UK and US.
From Everything i have gathered and saw from your posts, i believe that you were given bad information by your local service center, just like Samsung
First off, theres nothing "forceful" about adding a suggestion to try.
Second, Wow, you say im doing it for my "vanity", and in another post you claim im trying to "prove you wrong". Have you ever heard of projection?
Third, you don't even have his model correct, its a SM-N9600 Hong kong/CHINA) NOT US. But its ok i made the same assumption too until i saw his signature in other posts that show its a N9600.
Can you stop taking my advice as personal attacks on you? As if i am simply trying to "one up" you or some ****. If you had given the same suggestion i was thinking of i wouldn't say anything. What is wrong with people like you ant IT_architect? You two are pees in a pod in my eyes if we are going to start talking **** on a help forum for a phone? but id rather you just ignore me from here on out because i enjoy XDA for the lack of drama and it passes the time in the day while helping people. Not a bad way to waste time on the internet.
All i did was suggest he send it directly to samsung in SK and BOOM you immediately jump in and talk ****. Its getting OLD and you've been doing it since i first interacted with you months ago.
as far as what rule i broke on xda, i have no clue what you are talking about. but i suggest you stop cluttering up threads by quoting me everytime you want to try and slander my help. If you dont agree that's fine, if you think i said something completely wrong, that's also fine, simply reply and clarify whats wrong. but do the forum a favor and stop acting like you own it. The internet has enough **** on it, stop adding to it.
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change the part where i said US to china or even Chile for that matter. it dosent change the fact that the samsung center from region X where the user lives wont touch the device if its from region Y. it needs to be from that same region X .
explantion done
but wait OP and i knew that already before you interfered.
jd14771 said:
Hindsight: i did not expect something so simple as a screen repair to turn into 2 hours of research.
I did not mean samsung uk, or samsung us. because your phone is actually the honk kong variant from China.
I did a quick live chat with the HK samsung support line and while they can fix the phone, everyone i spoke too said you would have to visit the service center..in person, in hong kong , and that is the ONLY option. Samsung US confirmed this. (Its NOT TRUE, KEEP READING) This make's little to no sense that a company like samsung has region locks on repairs. Like i would understand if the parts are not on hand, and i get some parts can be different, but not to the point that a service center in the UK cant fix a HK note.. or even why you can't send your note to HK to get it fixed. absolute madness on samsungs part and another reason why i think this is my last samsung phone. But back to business.
From everything i have seen, the screen is the same for all models, including the SM-N9600, and confirmed by my local service center (i am in the US). The parts for screen repair are identical .
I called samsung UK and they will not touch ANY phone bought outside of the EU. Not even if its an EU model, they have to go by serial/IMIE number in order to start the repair.
MY local service center said they WILL fix the SM-N9600, but the international version is $299 because samsung sets the price. But unfortunatley, you can not send ANY device for mail in repair. This is due to samsung claiming the phone could be damaged before arrival, causing more damage, or cause damage on return. Per samsung, the phone has to be guaranteed in like new condition when given to the customer, and they can not gaurentee that quality if sent by mail, EVEN THOUGH MY AT&T NOTE 9 CAME TO ME NEW, MY F%#$NG MAIL This is a new development that started 2 months ago.
I know that doesn't help you, but i spent way to long on this not to point that out. You would think that the service center in the UK should be following the same guideline. right? But- NO. Samsung UK will not touch ANY PHONE from outside the EU. .
If there was a way to get this fixed by samsung i would have found it, i chatted with samsung HK (phones offline since its 3am), talked with Samsung UK, talked with Samsung US, even talked with service centers from UK and US.
From Everything i have gathered and saw from your posts, i believe that you were given bad information by your local service center, just like Samsung
First off, theres nothing "forceful" about adding a suggestion to try.
Second, Wow, you say im doing it for my "vanity", and in another post you claim im trying to "prove you wrong". Have you ever heard of projection?
Third, you don't even have his model correct, its a SM-N9600 Hong kong/CHINA) NOT US. But its ok i made the same assumption too until i saw his signature in other posts that show its a N9600.
Can you stop taking my advice as personal attacks on you? As if i am simply trying to "one up" you or some ****. If you had given the same suggestion i was thinking of i wouldn't say anything. What is wrong with people like you ant IT_architect? You two are pees in a pod in my eyes if we are going to start talking **** on a help forum for a phone? but id rather you just ignore me from here on out because i enjoy XDA for the lack of drama and it passes the time in the day while helping people. Not a bad way to waste time on the internet.
All i did was suggest he send it directly to samsung in SK and BOOM you immediately jump in and talk ****. Its getting OLD and you've been doing it since i first interacted with you months ago.
as far as what rule i broke on xda, i have no clue what you are talking about. but i suggest you stop cluttering up threads by quoting me everytime you want to try and slander my help. If you dont agree that's fine, if you think i said something completely wrong, that's also fine, simply reply and clarify whats wrong. but do the forum a favor and stop acting like you own it. The internet has enough **** on it, stop adding to it.
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Click to collapse
I really appreciate the effort you have gone to over this for me.
It's proved two things. That any official note 9 screen will work and gives me options when shopping around and Samsung are mental when it comes to customer support!
It's certainly put me off having another Samsung!
It doesn't make logical sense to be that bloody minded about it.