Related
Frat.. My fully upgraded Tilt (Dutty Rom 6) got its USB port damaged while I accidentally poked the stylus in there instead of the reset hole.
...now it won't sync with my pc however does charge only when I plug in the dedicated wall charger into it. So, on visual inspection, I saw the 5 pins (thats how many they seem) with last two next to the reset hole "misaligned".
I've tried poking a needle and trying to straighten it back into place but didn't work and I gave up fearing further damage to the port.
basically, I called At&t and they are mailing me a replacement device but now I'm not sure if I would need to re-flash the original AT&T rom back before returning.... anyone have any experience in the returns field? The cust serv rep "read" me a disclaimer (felt like hearing my rights by a cop!) stating that if they find any liquid or other damage to the phone then I may be charged $497.00 for it as it would be considered as warranty voided.
So, no mention of any s/w changes in the disclaimer she read to me also resulting in the same. But I surely don't want to take a chance therefore am humbly asking for some input from someone who may have experience similar situation?!!
Reading the "Tilt re-flash due to not voiding warranty if having to return" sticky-thread's all 14 pages did not give me even a single post where anyone can confirm if at&t will indeed consider messing up with the s/w as voiding warranty.... unless ofcourse I'm blind..(has happened once in a while).
I've also searched on this and have not found any posts.. again, I'm mentioning this so that the mods and/or others won't burn me for not doing my homework.
Wouldnt it be easier to flash a stock rom from SD card than wait and see if they void your warranty?
Sane said:
Wouldnt it be easier to flash a stock rom from SD card than wait and see if they void your warranty?
Click to expand...
Click to collapse
Well.. I'm trying to avoid flashing the stock rom altogether. As I've noticed almost every 2nd post on the stock-rom-flashing-for-warranty sticky not having a smooth run while returning the phone to its original state.
besides.. what do you mean by "then wait and see if they void your warranty?"..
Thats exactly what I'm trying to avoid in the first place as once I mail the unit back I will have no control on the outcome unless ofcourse either someone confirms that not reverting back to the stock rom won't cause a $500 hole in my pocket or otherwise, in which case I'll have to re-flash it.
If you've flashed a different ROM then they will know and they will say you caused the damage and charge the full price for it.
they might charge you full price anyway because the usb port is damaged. it might just be easier to fix the port urself...
I know Pocket PC Techs can repair the connector in most cases:
http://www.pocketpctechs.com/main~u...T+Tilt+Sync+Connector+Replacement+Service.htm
AWESOME!!
PsyOpWarlord said:
I know Pocket PC Techs can repair the connector in most cases:
http://www.pocketpctechs.com/main~u...T+Tilt+Sync+Connector+Replacement+Service.htm
Click to expand...
Click to collapse
Thanks a million for the site. I had no idea that a service like that existed and that too specifically addressing my exact issue. I'm gonna keep it bookmarked for future.
Fortunately, I was able to stick a needle in one of the pins and push them up and then have it held there with a dab of super glue. So far, its working like a charm but if it ever fails again I'll go the above route.
This is awesome.. I was very concerned in having to receive the replacement unit as with experience of having used several pda phones over the years I've learned that the refurb units that the warranty replacement give you is got a good 50-50 chance of having some kind of hw or sw flaw.. so... I'm glad to have kept my phone.
Took mine right back to the ATT store for a damaged usb port, all they did was confirm it wouldn't read via the usb and exchanged it right there for a new one, i was told it was a 1 year replacement warranty on the phone, they didn't check a thing, give it a try, i have also exchanged one that was erased buy getting to close to a mag drill at work, although it was not a tilt they exchanged it without even batting an eye, thanks tjenus
tjenus said:
Took mine right back to the ATT store for a damaged usb port, all they did was confirm it wouldn't read via the usb and exchanged it right there for a new one, i was told it was a 1 year replacement warranty on the phone, they didn't check a thing, give it a try, i have also exchanged one that was erased buy getting to close to a mag drill at work, although it was not a tilt they exchanged it without even batting an eye, thanks tjenus
Click to expand...
Click to collapse
Hi tjenus,
You mean you brought the faulty tilt, together with the original accessories it came with, to the store and they replaced your set for a brand new, retail version, of the tilt?
What else was required, the receipt or anything?
Thanks!
Gerald
tjenus said:
Took mine right back to the ATT store for a damaged usb port, all they did was confirm it wouldn't read via the usb and exchanged it right there for a new one, i was told it was a 1 year replacement warranty on the phone, they didn't check a thing, give it a try, i have also exchanged one that was erased buy getting to close to a mag drill at work, although it was not a tilt they exchanged it without even batting an eye, thanks tjenus
Click to expand...
Click to collapse
I call BS after being a AT-T customer for years I know for a fact they don't swap out phones even at corp... Stores they tell you to call in and have a warrenty replacment shipped to you. Thats just how it works UNLESS your withen the 14 day grace period then they would probably do it. The reason they do this according to AT-T is they don't have enough stock in each store to do swap outs. You best bet is to call AT-T and have them ship you a new one and flash abck to the origanl rom they don't check the SPL version what so ever they just look if it has water damage and any other visable signs of abuse.
I returned mine
I had this same thing happen. The USB failed to work after I dropped my phone. So seeing how I could not reflash it, I ran out all the power on it, until it had nothing....it would not even boot. With all the battery drained, I knew that even if they plugged it in, they would not see I had flashed the rom....though they could have used a new battery. I took it in, and told the local ATT reseller that the USB stopped working. It was within 30days of purchase. They took it back and exchanged it no questions asked. They didnt even test it. Now, i just wont drop my new one, lol.
Good luck.
Not entirely related, but for those who purchased an HTC TyTN II and try to have it repaired in the US, beware: it is not covered under warranty here. After just under 4-weeks I found the USB port was loose and would no longer take a charge. After more than 4-weeks in HTC America and after refusing to accept their assessment of "User Abuse" and the $300 mainboard repair cost, they finally shipped it back to me, mainboard replaced via Fedex Ground... according to several HTC America reps I spoke with - there have been numerous similar cases reported to them since the TyTN II debut two months ago. Perseverence may pay off -- although I should have known better, my next purchase won't be through a parallel importer.
Cheers
hah. did this too.. called at&t and had them warranty exchange it. i just bent it back around with the stylus enough that it would work so that could revert back so i could send it back. havent heard anything from them.. so im assuming there not gonna charge me
aquanaut88 said:
Not entirely related, but for those who purchased an HTC TyTN II and try to have it repaired in the US, beware: it is not covered under warranty here. After just under 4-weeks I found the USB port was loose and would no longer take a charge. After more than 4-weeks in HTC America and after refusing to accept their assessment of "User Abuse" and the $300 mainboard repair cost, they finally shipped it back to me, mainboard replaced via Fedex Ground... according to several HTC America reps I spoke with - there have been numerous similar cases reported to them since the TyTN II debut two months ago. Perseverence may pay off -- although I should have known better, my next purchase won't be through a parallel importer.
Cheers
Click to expand...
Click to collapse
i own a tytn 2 in the usa and got the same from htc. my usb got messed up a little on its own than i stuck the stencil in there and it barely worked(had to wiggle it) anyways i found a repair center but they didnt have parts. ordered the parts from ppc techs and they sent me a different connector. its the same one in the sprint mogul which i think is a better build. so they replaced it and everything is perfect with the charging now but they did something with my hinge. its off a little. can anyone point me in the right direction to take my phone apart so i can fiddle with the hinge? any help is greatly appreciated
Hi,
I just got a Tilt from craigslist. The phone came with the At&T box, but unfortunately I forgot to get the receipt. Now the USB port is broken and I want to see if I can return for warranty.
The phone still has the AT&T ROM and infact I havent unlocked it. So will this be a problem if I just say I dont have the receipt but the rest and returned it with the box?
Please help!!!
ramnan said:
Hi,
I just got a Tilt from craigslist. The phone came with the At&T box, but unfortunately I forgot to get the receipt. Now the USB port is broken and I want to see if I can return for warranty.
The phone still has the AT&T ROM and infact I havent unlocked it. So will this be a problem if I just say I dont have the receipt but the rest and returned it with the box?
Please help!!!
Click to expand...
Click to collapse
Not unless you are the original one that bought it from AT-T they will say sorry buddy !! you could try but I would save my breath
Hi
I had the same Issue - but it was fixed inside warranty!
But I was runing "original" rom.
But the somehow made the "reset" button work strange now - So it will go back once more.
BR
Daniel
Please respond to...
http://forum.xda-developers.com/showthread.php?t=362679
Anyone have any experience yet getting a Captivate replaced through the warranty department at 800-801-1101?
My sister got her phone on launch day, past few days the screen has really been acting up, and it's now just outside the 30 day store return period.
Anybody try getting a replacement from the warranty department? I'm figuring they have replacements available but I want to check before I waste my time calling in.
When my first captivate was randomly shutting down and the store I purchased it at was having a hard time keeping them stocked I called ATT and the guy said they absolutely could just send me another, but urged me to go to the store, call him back, and let him on the phone with the clerk so he could credit my return immediately and I could go elsewhere to buy another that same day, thus not eating anymore of my 30 days. So yeah, long story short, they can replace it right away from what I was told.
screw att. lol
go to the nearby att service center and replace it.
Several months ago, I woke up one morning to a phone that refused to charge, power on, or otherwise do anything.
Walked into an AT&T Warranty place, 30 minutes later, left with a new phone.
I purchased a captivate back in December at Sam's club and luckily haven't had any real issues with it(1010 build). My wifes been bugging me since then, that she wanted one, so I just bought another one off craigslist (0610 build).
I was curious to see what anyones thoughts are on this.
1st) The craigslist one has a small crack in the plastic casing around the charger door, so the door is kinda sunk in a little, but still works properly. I'm just a little worried that down the road it may become an issue.
2nd) It seams to have some of the gps issues. When running stock it will hardly pick up anything. I flashed a few other roms on it incorporating the various gps fixes, and Paragon seams to work best. But it still wont pull in a tight lock.
So my question is:
Do you think I could do a warranty exchange on the Craigslist one through the Att repair center? Basically pretending its the one I purchased through Sam's or will they be able to figure out that there 2 different phones?
Well, that's fraud but if you feel you must I would just play dumb like you didn't know and must have mixed up the phones. Heh
Not likely since they will have the IMEI record of the original purchaser. But go ahead and try. Come back and tell us how it worked out.
I have seen where many have gotten at&t to warranty their phone even though it was not purchased from them.
Try samsung, their stupider
Sent from my SAMSUNG-SGH-I897 using XDA App
newter55 said:
I have seen where many have gotten at&t to warranty their phone even though it was not purchased from them.
Click to expand...
Click to collapse
Of course they will warranty a phone purchased by the original owner from another authorized retailer (I bought mine from Radio Shack and AT$T replaced the first 2), but they have zero obligation to warranty a phone to a 3rd party purchaser that bought the phone used. Most warranties are not transferable and are only good to the original purchaser.
Miami_Son said:
Of course they will warranty a phone purchased by the original owner from another authorized retailer (I bought mine from Radio Shack and AT$T replaced the first 2), but they have zero obligation to warranty a phone to a 3rd party purchaser that bought the phone used. Most warranties are not transferable and are only good to the original purchaser.
Click to expand...
Click to collapse
I was referring to people who have bought via Craigslist and eBay as that was what was being discussed. I know they have no obligation but have read many people say they have.
Thanks anyway for your expert insight :/
Fried my phone the other day and had the power off issue.... went into my local AT&T warranty center and they hooked me up with a Refurb in about 20 minutes - no questions asked.
IF you have insurance and it's within the 1rst year of the phone's life they should replace it as long as it's not water damaged related.
(And... I had Serendipity back on it when I got home much to my wife's chagrin)
Note: The kid actually seemed to know what he was talking about too strangely enough. Knew about the IMEI range issue and claimed that the refurbs - even if they have the problematic range should be find as they replaced teh internal hardware.
I have a 1011 build now - and it seems to be working great (sans typical GPS BS)
newter55 said:
I was referring to people who have bought via Craigslist and eBay as that was what was being discussed. I know they have no obligation but have read many people say they have.
Thanks anyway for your expert insight :/
Click to expand...
Click to collapse
There are authorized AT&T resellers on eBay. Craig's list is pretty much used only. Since AT$T has acknowledged a manufacturing defect issue with some of these phones, they will probably replace ones that fall within the affected IMEI range regardless where/when it was purchased. You may have to badger them a bit, but they generally prefer to just exchange it rather than lose a customer. Unfortunately, as the OP has told us, this particular phone has some visible physical damage. On that basis AT$T is unlikely to replace it for free as they will probably say any malfunction is related to that damage and not any manufacturing defect. That's my expert insight on it.
ryanmahan said:
Try samsung, their stupider
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
If you don't know how to spell "they're," maybe you shouldn't be calling anyone stupid.
eelton said:
If you don't know how to spell "they're," maybe you shouldn't be calling anyone stupid.
Click to expand...
Click to collapse
tenchars
phone return
i bought my phone off craigslist used, and when i bricked it as a newbie, called samsung for any info. as it was under a year old they took it back and repaired it free of charge. thank you! lol!
You'll either be completely out of luck and get a refurbished phone that will break in 91 days, or get a brand new phone with the same 90 day warranty that will take roughly 10 months to break.
I got lucky; the first refurbished replacement that I got was dead on arrival, so it gave me leverage to scream at ATT for being crap.
You can tell if your phone is refurbished or new by looking at the label under the battery cover; if it is white with ugly font and no indication of the Samsung logo, it's refurbished. If the logo is present, your phone is new.
Hello,
Some days are better than others...
I managed to break several of the small metal pins in the sim reader, don't ask me how but I did it =(
I unmounted the phone and it's really just a small circuit board linked to the motherboard with a single ribbon
I have googled for where to find this spare part but no chance so far
Would you know where I could find this part and help me revive my Nexus S ?
Thanks for your help
Thanks for deleting my useless post : just found out a link in the post below !
Sorry =(
Did you find a solution ? My sim card reader (or sim card tray) is broken too and I can't find the replacement part to buy...
Couldn't you guys just do a warranty claim? It shouldn't break that easily unless you were messing with it.
I can't claim warranty since it's "customer induced damage" : needed to insert my sim card into an Ipad. Not willing to lose my micro sim adapter, I put it in the Nexus S without a sim in an tore the pins when taking it out
Moreover, I live in Europe and Samsung has after-sales per region, if not country. they would'nt accept an US purchased handset anyway.
Didn't find any trace of this spare part on any other site but globaldirectpart and it's still showing as "Coming soon"....
I am in Brazil and the phone hasn't arrived in here so Samsung Brasil don't touch it.... despite the fact that they are going to say that this is not covered by warranty.
I did not find anywhere else too...
How about insurance then? But I'm assuming you don't have that either or can't.
Good luck to finding the part though. Globaldirectpart seems to have a tendency of inflating price.
DKYang said:
How about insurance then? But I'm assuming you don't have that either or can't.
Good luck to finding the part though. Globaldirectpart seems to have a tendency of inflating price.
Click to expand...
Click to collapse
Don't have any insurance for my phones and it wouldn't work either cos I damaged the phone myself =)
I don't really mind the price since it would cost me about 50 euros including shipping due to the exchange rate between $ and €. Just missing my phone a lot and tired of waiting =)
rahan95 said:
Don't have any insurance for my phones and it wouldn't work either cos I damaged the phone myself =)
I don't really mind the price since it would cost me about 50 euros including shipping due to the exchange rate between $ and €. Just missing my phone a lot and tired of waiting =)
Click to expand...
Click to collapse
here goes the replacement part right here but they are out of stock for now
http://www.globaldirectparts.com/Nexus-S-GT-I9020T-SIM-Card-Tray-p/smsng6098700.htm
Thanks but we've known that for weeks =)
The best part is the "Coming soon" !!!
Yep! We still waiting for the replacement part to be available... I read about a guy that replaced it with a Galaxy S part... but I did not figure out how.
I called a few suppliers in Asia but no luck so far
it's killing me to have my Nexus S in a drawer for a 10 bucks spare part =(
Yes, me too... that's why I love Apple and my iPhone... Samsung sucks... If I find it anywhere I will post it. I will try to find some more information about replacing it with Galaxy S part.
Do you have any link about this guy using the Galaxy S tray ?
update
Anyone have an update on this? I just broke one of the pins inside the sim tray as well....I am unable to find the parts anywhere online. This is driving me nuts....I'll even pay to repair it!
How did you break yours? I can see the op breaking his with an empty micro sim adapter, but if this is breaking from normal usage, that's not good..
Sent from my Nexus One using Tapatalk
Not yet. I've read that it is possible to replace it with the Galaxy S sim tray. I've bought one and I am waiting it to arrive. I should have it in one week.
It seems that this sim tray is not good at all...
Bad News! The Galaxy S connector is different from the Nexus S one. Look at the picture:
Uploaded with ImageShack.us
I believe that the guy who changed it, changed only the sim part, keeping the "sim board" the same... I don't know how to do it, I will try to find out, if anyone know, please help me.
if you read the post carefully, the guy did say sim tray, you can use most sim tray, as long as the pins are position 3+3 at each sides, but you must know how to solder/desolder.
Do you know how do I do it ? I know how to solder/desolder, but I don't know exactly what should I do.
Here is a picture of the Galaxy S Sim Tray. Should I desolder this points marked by the red arrow (and off course in the oposite side) and sold it to the Nexus S board ? Is the sim tray just fixed by this solded points ?
I broke a pin in my SGN's SIM card slot. Is there a reasonably simple way to fix this?
Sent from my SPH-P100 using xda premium
It would really help if anyone knows.
Sent from my SPH-P100 using xda premium
Hey Buddy!
I was in the same boat as you about a week ago. Had the white version and broken 3 of the pins using a micro SIM adapter (thanks to the f*ck* apple for their usage of microSIMS ... no one else uses it)
I am in Toronto, Canada, and I am lucky to have a Asian Community with Specialized Technicians .
At Pacific Mall, Store #A22 - GUBU Mobile - $40.00 to fix it. It requires one day overnight stay, and you will void the manufactuer's warranty (as they will open the phone up).
The part that is damaged is the SIM300 chipset (if you refer to the technician manual for the N7000 series, it is the same as the AT&T version - I727 or whatever it is...)
Unfortunely, it is NOT simple chipset that can be replaced, if you want to that, the entire motherboard has been replaced ($200-$300, I believe).
So, yeah, that's what I did to fix mine, and no problems at all! smooth sailing.
Let me know if you wanna ship to Canada to get it fixed or find a local technician.
That's exactly what happened to me. Micro-SIM adapter got stuck with no SIM in it. Removal snapped a pin. So you only paid $40 to get it fixed. If I can't find someone local, I may have to ship to CAN. Please let me know what they replaced.
Sent from my SPH-P100 using xda premium
I broke my sim connector too, using the microsim I had taken out from my iPhone 4S, and an adapter. I took my SGN to the local Samsung repair centre at "Nehru Place" here in Delhi, and he repaired it free, returning the phone to me the same evening. The repair person told me he receives at least a half dozen phones with the same problem every day, and while people lie about the real reason, it's actually the connector getting caught in the space between the microsim and adapter!
@ Mister_Mxyzptlk
The guy told me he had to "break-off" (soldering off) the SIM300 Chipset (the one where you insert the SIM Card), and he needed to solder-in a new SIM300 Chipset. He even referenced the technicial manual for N7000. He even showed me the broken SIM300 Chipset.
In comparsion, is like a replacing one of those chipsets soldered on your computer's motherboard.
I been using for about 1-2 weeks now since the fix, with no issues, nothing at all, I installed custom ROM and Kernal to my liking, and no issues, everything works perfectly, bluetooth, wifi, phone, speaker, etc. etc.
Just remove with soldring iron which pin was damaged then insert from any other sim socket pin. I try it success
Sent from my GT-I9100 using xda premium
You replaced a broken SIM tray pin using a soldering iron all by yourself? Did you by any chance take photographs of the process?
Sent from my GT-N7000 using xda premium
If you are not comfortable soldering
If you are not comfortable soldering, Google "Hassle Free Cell Phone Repair" for a US company that could do the repair for you.
dilipc said:
I broke my sim connector too, using the microsim I had taken out from my iPhone 4S, and an adapter. I took my SGN to the local Samsung repair centre at "Nehru Place" here in Delhi, and he repaired it free, returning the phone to me the same evening. The repair person told me he receives at least a half dozen phones with the same problem every day, and while people lie about the real reason, it's actually the connector getting caught in the space between the microsim and adapter!
Click to expand...
Click to collapse
Hey i have the same problem...samsung service centre says it need to replace full mother board around rs 10000....... As i also live in delhi....please tell me from where in Nehru place you got it repaired.....plzzz miss call me i also wana repair cheaply...my no 7838587313
Excuse me for reviving an old thread. I am in the same dilemma. A nano sim adaptor broke a pin off my N7000 sim tray. It's the version that is soldered to the whole motherboard. I've seen an incomplete video of its replacement. It seems that the guy broke off the tray into pieces. The cleaned motherboard showed the 6 contact solder points and 4 sim housing solder points. It is not clear how he did it. I have a replacement sim tray coming but have no idea how to remove the old tray. Soldering the new tray is just as hard. It's very tight in there and will be easy to overheat the board.
http://forum.xda-developers.com/showthread.php?t=2216197&highlight=soldering
About 3 weeks ago I forgot my One was in my pocket and went at the water park after about 5 minutes I realized it was in my pocket and quickly took it out and kept it out in the sun to the best of my ability and put it in rice right away and kept it there for 5 days. After charging it and turning it back on, thankfully it was working perfectly. When I went to Verizon to get a new sim card, it would not recognize the sim card. So, the only problem with the phone was that the sim card reader was damaged. After looking at all my repair options I decided to send my phone to HTC for repair (mall repair guys said $90 dollars to replace the sim reader and so did HTC). So, now HTC got the phone and looked into it and the quote comes out to be $300 since they don't fix anything halfway and want to replace the screen casing and the motherboard. Later I contact customer support to make sense of the ridiculous quote and they escalate the issue. After talking to the escalation team they are only willing to lower the price to $150. My budget to get it fixed is $100
So, my question is is this a good deal? or can I get them to lower it more (if so how?) or are there any other options I can try? Thanks for your help.
tooclumsy said:
About 3 weeks ago I forgot my One was in my pocket and went at the water park after about 5 minutes I realized it was in my pocket and quickly took it out and kept it out in the sun to the best of my ability and put it in rice right away and kept it there for 5 days. After charging it and turning it back on, thankfully it was working perfectly. When I went to Verizon to get a new sim card, it would not recognize the sim card. So, the only problem with the phone was that the sim card reader was damaged. After looking at all my repair options I decided to send my phone to HTC for repair (mall repair guys said $90 dollars to replace the sim reader and so did HTC). So, now HTC got the phone and looked into it and the quote comes out to be $300 since they don't fix anything halfway and want to replace the screen casing and the motherboard. Later I contact customer support to make sense of the ridiculous quote and they escalate the issue. After talking to the escalation team they are only willing to lower the price to $150. My budget to get it fixed is $100
So, my question is is this a good deal? or can I get them to lower it more (if so how?) or are there any other options I can try? Thanks for your help.
Click to expand...
Click to collapse
$150 sounds like a great deal to repair a water damaged phone to me
I second that. Sounds very reasonable