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I found a Kaiser phone at my house after a party I had last weekend. It had a password on it but no sim card in it. I asked around and none of my friends/anyone we know are missing a kaiser, so I guess this one is up for grabs. I did some research on it and it seems to be a really excellent phone, a significant upgrade from my old, old razr, so since no one has claimed it I thought about keeping it.
My question is if I put my sim card into it, is there any way AT&T can track me down and accuse me of stealing it? If so, I may as well just sell it on ebay or craigslist rather than go through the hassle of defending myself over something that was left at my house.
well considering it was left at your house and if you asked everyone there if they lost it and they said no I wouldn't worry about it.
You might want to consider something really radical, taking it to AT&T and let them track down the owner. If it has a SIM card they can determine who is the owner.
GPS my foot!
a gentleman said:
I found a Kaiser phone at my house after a party I had last weekend. It had a password on it but no sim card in it.
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And this has what to do with GPS?
Seems strange to say the least - who goes around with a phone with the sim slot empty
I asked around and none of my friends/anyone we know are missing a kaiser...
My question is if I put my sim card into it, is there any way AT&T can track me down and accuse me of stealing it?
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Now you have my attention, my advise is to report it to AT&T and hand it in to the Police. Even if your party guests cant remember losing a Tilt at your place, there's no doubt it does belong to someone and that someone will be missing it. Even if that someone has insurance which covers it, the phone will be locked if an attempt is made to use it (at least thats what they do here in the UK) so it's only worth will be as parts but even then they're not your parts to sell.
Put yourself in the shoes of the person who has 'lost' it. If it's an AT&T contract phone, the IMEI number will enable them to track down the rightful owner very quickly and even if the sticker/markings are defaced, that info is within the phones programming.
a gentleman said:
I found a Kaiser phone at my house after a party I had last weekend. It had a password on it but no sim card in it. I asked around and none of my friends/anyone we know are missing a kaiser, so I guess this one is up for grabs. I did some research on it and it seems to be a really excellent phone, a significant upgrade from my old, old razr, so since no one has claimed it I thought about keeping it.
My question is if I put my sim card into it, is there any way AT&T can track me down and accuse me of stealing it? If so, I may as well just sell it on ebay or craigslist rather than go through the hassle of defending myself over something that was left at my house.
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Hmm no offence but this sounds a bit dodgy...why would someone leave a phone which costs around 300 pounds and not try to find it? The first thing I'd do would be to trace back my activities on the day I lost my phone. So you would have me in your house the next day asking if you haven't found it.
True but if it's a kaiser oem and not an actual Tilt, AT&T might not have the info. Taking it to the police is good, also you can put an ad in the paper stating lost PDA but not give what it is to see if real owner calls.
Flying Kiwi said:
And this has what to do with GPS?
Seems strange to say the least - who goes around with a phone with the sim slot empty
.
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Exactly my friend.
Dodgy!!!
I actually found a Sidekick2 at my local Target a few months back just sitting on a shelf in an aisle I was shopping in. I took it up to customer service and turned it in the lady asked me how they would be able to find out who's it was I said call 611 T-Mobile will know.
n3rxs said:
I actually found a Sidekick2 at my local Target a few months back just sitting on a shelf in an aisle I was shopping in. I took it up to customer service and turned it in the lady asked me how they would be able to find out who's it was I said call 611 T-Mobile will know.
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Ok but it had a sim card right???
Esteel said:
You might want to consider something really radical, taking it to AT&T and let them track down the owner. If it has a SIM card they can determine who is the owner.
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I live in the United States. The nearest AT&T store is about 50 minutes one way away from my home, which translates to about $30 in gas to just to turn it in. I stated in the original post that it did not have a SIM in it.
-Arturo- said:
Hmm no offence but this sounds a bit dodgy...why would someone leave a phone which costs around 300 pounds and not try to find it? The first thing I'd do would be to trace back my activities on the day I lost my phone. So you would have me in your house the next day asking if you haven't found it.
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A bit dodgy? I suppose you're implying that you think I stole it. Let me reassure you I did not. It was Saturday night over a week ago, people were drinking, and there were friends of friends who came to the party that my roommates and I didn't know. In an age of dual SIM slots, separate work and personal phones, and college kids who share phones, is it impossible to believe that someone may have swapped the card out and then mistakenly forgot where they lost the phone? It has been over a week and there has been no word from anyone, nor has anyone shown up at my doorstep.
n3rxs said:
True but if it's a kaiser oem and not an actual Tilt, AT&T might not have the info. Taking it to the police is good, also you can put an ad in the paper stating lost PDA but not give what it is to see if real owner calls.
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It is an actual Tilt. Says AT&T on the top right corner. Once again let me stress that spending money to find the owner of this phone is out of the question. At the moment I am $28 short of the money I need to buy a ($158, used) book required to do my homework for college. My solution? I'm basically not eating while going into class super early to borrow a classmate's book to do my homework until I can afford to purchase my own.
As I said before, I live in the United States. If I turned it in to the police here, one of two things would happen:
1.) It would sit on a shelf indefinitely and the cops would snicker behind my back as I left.
2.) It would sit on a shelf until a cop decided it would be a nice upgrade for him.
Either way, if I turned it into the police the owner would not get it back. All I want to know is, if I used this as my own phone, would AT&T care/make a big enough deal out of it that it could cause me legal trouble?
We've got a great mystery on our hands.
Sherlock Holmes​
and
The SIMless Kaiser​
The missing SIM card is the greatest mystery. Who would leave their phone behind without the SIM card? Was the SIM door open when you found it? What state was it in? On or off? What applications were open? Does it have an AT&T ROM?
No justification to keep it or sell it from me.
a gentleman said:
I live in the United States. The nearest AT&T store is about 50 minutes one way away from my home, which translates to about $30 in gas to just to turn it in.
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Do you think there may be other options to notify a company that deals in communications technology apart from a personal visit?
I stated in the original post that it did not have a SIM in it.
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I stated in my post that it does have an IMEI number though and that does allow it's rightful owner to be traced (along with its serial number, any identifying marks/scratches or even fingerprints if it came down to it). Why have you not responded to my post? You asked for advise and I tried to help.
and then re the US Police
1.) It would sit on a shelf indefinitely and the cops would snicker behind my back as I left.
2.) It would sit on a shelf until a cop decided it would be a nice upgrade for him.
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and then
Either way, if I turned it into the police the owner would not get it back
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I think you've been watching to many episodes of The Simpsons. Cheif Wiggum isn't their roll model.
All I want to know is, if I used this as my own phone, would AT&T care/make a big enough deal out of it that it could cause me legal trouble?
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I've already answered that issue so what part of the phone being locked when someone attempts to use it isn't clear? I think you have already decided what you want to do and are now looking for justifications to support that. You're not going to get that from me.
Flying Kiwi said:
Do you think there may be other options to notify a company that deals in communications technology apart from a personal visit?
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Well, I decided to take your advice and call AT&T. The representative basically told me I have two options.
1.) Keep the phone.
2.) Pay to ship it to them.
He refused to answer any questions regarding legality of my use of it. At least I know now that AT&T doesn't care. It's another phone sale for them, after all.
Flying Kiwi said:
I stated in my post that it does have an IMEI number though and that does allow it's rightful owner to be traced (along with its serial number, any identifying marks/scratches or even fingerprints if it came down to it). Why have you not responded to my post? You asked for advise and I tried to help.
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AT&T apparently isn't interested in tracing the phone back to them. They didn't even ask me for the IMEI.
Flying Kiwi said:
and then re the US Police
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You're out of your element, limey. Talk to me when you live in a country whose federal prison system houses over 2,000,000 felons, instead of 70,000. The cops don't give a rat's rainbow ass about lost cell phones when there are real crimes being committed.
Flying Kiwi said:
I've already answered that issue so what part of the phone being locked when someone attempts to use it isn't clear? I think you have already decided what you want to do and are now looking for justifications to support that. You're not going to get that from me.
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You haven't answered a goddamn thing. I asked one simple question. Allow me to reiterate and explain. The police here need proper motivation to take something seriously. If I handed a phone in at the police station, they would likely laugh in my face. However, if some whiny moron comes in and reports a phone stolen and continues pressing the issue over and over with them, and then I turn up using it with my SIM card in it, I'm afraid they'll assume I'm guilty of stealing it when I am not. That is why I asked this ONE simple question that not a single person in this thread has answered. The circumstances of my acquisition are completely moot at this point. All I want is an opinion on whether or not my using this Kaiser could result in legal problems.
The only solutions I've been offered are ways to get the phone back to it's rightful owner. This is not the issue. This will not happen. I have already done everything in my power to try to get the phone back to who it belonged to (notice; PAST-TENSE).
Now allow me to once again make this perfectly clear. Does anyone have any experience with UNITED STATES police regarding their dedication to investigating reports of phone theft, and does my use of the phone in any way give them legal grounds to ASSUME that I am the thief and to cause me legal troubles when I did nothing wrong?
Edit: I just realized that you believe that AT&T locks the phone here. They do not. They do not enforce the blacklist, so should I put my SIM card in, I will be able to use it.
a gentleman said:
Well, I decided to take your advice and call AT&T. The representative basically told me I have two options.
1.) Keep the phone.
2.) Pay to ship it to them.
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So you're telling us they weren't interested in providing you with a freepost address or sending you a prepaid envelope to send it to them in?
He refused to answer any questions regarding legality of my use of it.
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Why, if he said you could keep it (your words not mine), what would be the point unless it could be used. Somethings not adding up here.
At least I know now that AT&T doesn't care. It's another phone sale for them, after all.
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What makes you come to that conclusion? You say you made one call, are you judging all of AT&T on that basis? What makes you think it's another phone sale for them, the person who 'lost' the phone may well be using another old phone until the contract expires or they may have bought a different phone elsewhere to use on the AT&T network.
AT&T apparently isn't interested in tracing the phone back to them. They didn't even ask me for the IMEI.
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Did they say they're not (apparently) interested in tracking the phone back to them or is it just that they cant tell you who the rightful owner is for data protection reasons - you're jumping to a conclusion there which I think is the wrong one. Did you even offer the IMEI to them? It's a pity we don't have the other persons account of how the phone conversation went because there are lots of things here that don't add up.
You're out of your element, limey.
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Do you think from my forum name that I may not be a 'limey' or does anyone currently residing in the UK automatically 'earn' that title?
The cops don't give a rat's rainbow ass about lost cell phones when there are real crimes being committed.
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Over here in limey land cellphone theft is commonly associated with other forms of crime as well so it'd be an unwise police officer who didn't take any interest in such an expensive phone turning up looking to go back to its rightful owner.
You haven't answered a goddamn thing.
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Not one thing eh or could it be my answers just aren't what you were hoping for?
I asked one simple question.
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I think it's reasonable for people to offer advise based on your question even though it may not directly answer all of your question, after all, most of us here aren't lawyers who are trained to provide legal advise.
If I handed a phone in at the police station, they would likely laugh in my face.
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I seriously doubt that. When I handed in a (quite valuable looking) phone I found left on a train seat to the train companies lost and found dept and reported it to the police a few months ago, there was no laughing in my face at all, not even a little bit. In fact all involved were grateful and from what I gathered in my follow-up, the person later came and claimed their phone back.
However, if some whiny moron comes in and reports a phone stolen and continues pressing the issue over and over with them, and then I turn up using it with my SIM card in it, I'm afraid they'll assume I'm guilty of stealing it when I am not.
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Even though you say YOU didn't steal it, how do you know it's not stolen (by someone else)? I wouldn't give you much of a chance if a case went to court for you having possession of a stolen item and you claimed well I didn't steal it and I'd done everything I reasonably can to try and sort it, without having at least handed it into the Police. Is that the sort of legal advise you wanted or is does that conflict to much with your plan to keep the phone or sell it for gain? As for keeping it, you are right I wasn't aware AT&T don't lock phones reported missing but I am aware networks can tell roughly where a given phone is while being used. If you want me to hold your hand and say there'll be no problems if you keep it or sell it, I'm unwilling to offer that. The fact you repeatedly don't seem willing to accept advise that is offered makes me think this is some kind of leg pulling excercise - if it is, congratulations, you've succeded in pulling my leg.
Flying Kiwi said:
So you're telling us they weren't interested in providing you with a freepost address or sending you a prepaid envelope to send it to them in?
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Yes.
Flying Kiwi said:
Why, if he said you could keep it (your words not mine), what would be the point unless it could be used. Somethings not adding up here.
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Perhaps it had something to do with the "This call may be monitored for quality assurance" recording before he picked up?
Flying Kiwi said:
What makes you come to that conclusion? You say you made one call, are you judging all of AT&T on that basis? What makes you think it's another phone sale for them, the person who 'lost' the phone may well be using another old phone until the contract expires or they may have bought a different phone elsewhere to use on the AT&T network.
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I could tell based on the tone of the representative's voice. He couldn't have cared less whether or not the person got their phone back or even if they bought their next phone from AT&T. However, since their former phone was an AT&T product, it is more likely than not that their next will be as well.
Flying Kiwi said:
Did they say they're not (apparently) interested in tracking the phone back to them or is it just that they cant tell you who the rightful owner is for data protection reasons - you're jumping to a conclusion there which I think is the wrong one. Did you even offer the IMEI to them? It's a pity we don't have the other persons account of how the phone conversation went because there are lots of things here that don't add up.
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See above.
Flying Kiwi said:
Do you think from my forum name that I may not be a 'limey' or does anyone currently residing in the UK automatically 'earn' that title?
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Automatically earned.
Flying Kiwi said:
Over here in limey land cellphone theft is commonly associated with other forms of crime as well so it'd be an unwise police officer who didn't take any interest in such an expensive phone turning up looking to go back to its rightful owner.
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Your naivety is actually beginning to amuse me.
Flying Kiwi said:
Not one thing eh or could it be my answers just aren't what you were hoping for?
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Please read before you type. I only asked one question. What you offered was conjecture and nonsense.
Flying Kiwi said:
1.) I think it's reasonable for people to offer advise based on your question even though it may not directly answer all of your question, after all, 2.) most of us here aren't lawyers who are trained to provide legal advise.
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1.) Redundant. Not interested.
2.) Wasn't asking for professional legal advice. Was asking for opinions based on past experiences.
Flying Kiwi said:
I seriously doubt that. When I handed in a (quite valuable looking) phone I found left on a train seat to the train companies lost and found dept and reported it to the police a few months ago, there was no laughing in my face at all, not even a little bit. In fact all involved were grateful and from what I gathered in my follow-up, the person later came and claimed their phone back.
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Haha, once again your naivety amuses me. In America, if you were on fire, most people wouldn't piss on you to put it out (that's a figure of speech, if you couldn't tell. Try to think about what it means.), and would step over your corpse if it meant the slightest personal benefit.
Flying Kiwi said:
Even though you say YOU didn't steal it, how do you know it's not stolen (by someone else)? I wouldn't give you much of a chance if a case went to court for you having possession of a stolen item and you claimed well I didn't steal it and I'd done everything I reasonably can to try and sort it, without having at least handed it into the Police. Is that the sort of legal advise you wanted or is does that conflict to much with your plan to keep the phone or sell it for gain? As for keeping it, you are right I wasn't aware AT&T don't lock phones reported missing but I am aware networks can tell roughly where a given phone is while being used. If you want me to hold your hand and say there'll be no problems if you keep it or sell it, I'm unwilling to offer that. The fact you repeatedly don't seem willing to accept advise that is offered makes me think this is some kind of leg pulling excercise - if it is, congratulations, you've succeded in pulling my leg.
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Your English composition is falling apart. In regard to this part of your ridiculous post, I believe I will take your previous advice in that you are clearly quite unqualified to answer any questions regarding the legality of such a subject. Once again I find myself questioning whether you comprehended, or even read my last post. I am not asking for advice. I am asking for opinions and personal experiences that may shed some light on the question I asked.
a gentleman said:
Does anyone have any experience with UNITED STATES police regarding their dedication to investigating reports of phone theft, and does my use of the phone in any way give them legal grounds to ASSUME that I am the thief and to cause me legal troubles when I did nothing wrong?
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Cmon, don't get so upset. You should have known many would frown upon this so let people give their opnion and don't get so upset.
And IMO, do the right thing and be "a gentleman"
good luck whatever direction you happen to choose.
a gentleman said:
In America, if you were on fire, most people wouldn't piss on you to put it out (that's a figure of speech, if you couldn't tell. Try to think about what it means.), and would step over your corpse if it meant the slightest personal benefit.
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Ha! It sounds proposterous, but it's pretty true...I had a good chuckle on this one.
Dude...wether or not you can use the phone is irrelevant cause the law is pretty clear on how you need to treat lost and found property...if caught using it you are as guilty as if you stole it yourself (going by the strict letter of the law)....so the question you need to ask yourself is wether its worth the trouble....the other thing you need to figure out is why would someone leave a phone without a SIM at your house and not claim it...is there a possibility that the phone itself is hot...(previously stolen and conveniently discarded at your place) my advice : too many variables and if's and maybe's just not worth the trouble ....
EDIT :- And yes its possible to track the phone through the IMEI number in the event the original user wants to do it...
I've seen people post that the newer model Captivates have working GPS. I was wondering if I contacted At&t about this, would they swap my phone to a newer model Captivate. I have the release date 1006 model and on stock 2.1 my GPS never worked.
Also, those who have successfully swapped their phones please tell me what you did. Thanks!
Considering that At&t has the worst customer service out of every company, I would assume that unless you want to pay off your early contract termination fee than no unfortunately.
I had a problem that my data connection was dropping all the time. I called att, stressed the fact that I don't have a home phone, so my cell phone is my only phone. My new captivate was overnighted to my home. Ironically the new phone had the same issue, turned out to be a bad SIM card.
With GPS being something of a "known issue" I don't know if they will swap for GPS issues.
Fact of the matter is att has never let me down customer service wise. That isn't to say I've never had issues, but I've never had an issue not be resolved to my satisfaction.
Sent from my SGH-I897 using XDA App
I, too, have experienced good customer service from AT&T. It isn't the best, but it certainly wasn't bad. The worst part was the long wait times to talk to a human.
I just got mine swapped because of the GPS.
Sent from my SAMSUNG-SGH-I897 using XDA App
If your phone was bricked, They'll give you another. It's still under warranty.
I did not say I condone fraud (that's illegal).
Sent from my SAMSUNG-SGH-I897 using XDA App
What the hell is this???
Ok, I just got off the phone with AT&T "Android" tech support... I restored my phone to stock and the lady had me do a factory reset. Then she had me download the Samsung GPS Restore app. It failed to lock, we tried some other things but indeed my GPS would not lock. She then deactivates my phone from the network and activates it again, but no lock. She talks to her superiors and they say it's not a phone issue? therefore the phone is not replaceable. I ask to speak to a manager or something and she transfers me to Warranty Resolutions. He takes all the info and says take the phone to a repair center and if they reproduce the issue they'll replace your phone. I'm like ok cool!
I download AT&T navi and try the 30 day trial just for the heck of it and low and behold the friggin' GPS LOCKS! So i truck on over to Google Maps and it friggin' locks as well! Within' 50 meters mind you but a lock without "use wireless networks" checked. I have NEVER gotten a lock on stock before today. Honestly I just wanted a newer model Captivate because my old v1006 model has issues with non captivate modems and I wanted to try those sweet 2.2.1 roms. I may not go to the repair center now b/c i don't want to walk in there and they're like what are you talking about it's locking fine!
Funny thing is the warranty guy said he's never heard of that issue before on a captivate, nor has anyone in that office. Maybe this problem did only affect a very small portion of these devices. Or everyone with the problem bought a new phone with in the 30 day trial.
quarlow said:
Fact of the matter is att has never let me down customer service wise. That isn't to say I've never had issues, but I've never had an issue not be resolved to my satisfaction.
Sent from my SGH-I897 using XDA App
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Dungeon47 said:
I, too, have experienced good customer service from AT&T. It isn't the best, but it certainly wasn't bad. The worst part was the long wait times to talk to a human.
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+1
As long as u r legitimate, and courteous, AT&T resolves them to ur satisfaction. Be patient and courteous, that's the key.
diablo009 said:
+1
As long as u r legitimate, and courteous, AT&T resolves them to ur satisfaction. Be patient and courteous, that's the key.
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I've spent years on the other end of the customer service line. For an evil credit card company. Ever since, when I call customer service I'm nice, friendly, and calm. Even when att screwed up my bill and charged me $400 in overages. I calmly explained what happened, that my rate plan was applied incorrectly (someone applied a plan with no mobile to mobile or night and weekend minutes), 10 minutes on the phone and it was taken care of. The charges refunded. The people that get the most help are the rational, calm, honest people. When I worked customer service I adjusted more fees for people that said they forgot to pay their bill than people that screamed and yelled that it was our fault it the post office.
Sent from my SGH-I897 using XDA App
quarlow said:
Fact of the matter is att has never let me down customer service wise. That isn't to say I've never had issues, but I've never had an issue not be resolved to my satisfaction.
Sent from my SGH-I897 using XDA App
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Dungeon47 said:
I, too, have experienced good customer service from AT&T. It isn't the best, but it certainly wasn't bad. The worst part was the long wait times to talk to a human.
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+1 to both
The key when u want to get ur work done is being polite.
Pretty cool, Apple's second place showing wasn't even close.
http://www.businessinsider.com/apple-samsung-smartphone-2011-10
Sent from the bastard child of Zeus
yup so those news already
http://www.bloomberg.com/news/2011-10-28/samsung-beats-apple-as-no-1-smartphone-vendor.html
even last year was the biggest seller among Androids phones
see video, notice the bars after Galaxy S introduction into the market
That's amazing! Samsung has...how many handsets...hundreds? Apple has...what...give me a minute to count that high...ummm...1?
Wow...good going Samsung! And to think, Apple being tied to one carrier in the US while Samsung's phones are on every carrier everywhere. I am ...stunned!
Why it didn't happen much sooner is a mystery.
MartyLK said:
That's amazing! Samsung has...how many handsets...hundreds? Apple has...what...give me a minute to count that high...ummm...1?
Wow...good going Samsung! And to think, Apple being tied to one carrier in the US while Samsung's phones are on every carrier everywhere. I am ...stunned!
Why it didn't happen much sooner is a mystery.
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I can only interpret your "trash talk" as insecurity and jealousy. I'm sure Samsung would be humbled and impressed by your admiration.
Sent from the bastard child of Zeus
TJBunch1228 said:
I can only interpret your "trash talk" as insecurity and jealousy. I'm sure Samsung would be humbled and impressed by your admiration.
Sent from the bastard child of Zeus
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LOL...touche.
MartyLK said:
That's amazing! Samsung has...how many handsets...hundreds? Apple has...what...give me a minute to count that high...ummm...1?
Wow...good going Samsung! And to think, Apple being tied to one carrier in the US while Samsung's phones are on every carrier everywhere. I am ...stunned!
Why it didn't happen much sooner is a mystery.
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a logical argument would've been that Samsung had a 3 year head start in the race. There are what? 5 iPhones now that were on the two largest carriers and are shifting to the third in the U.S. Another viable argument would've been pricing or a more correct mention of their carrier availability.
more reference of Samsung out selling Apple from Reuters
http://www.reuters.com/article/2011/10/28/us-samsung-idUSTRE79R0B620111028
and wow, this is already with the injunctions in place in a few countries
... talk about handicap
z33dev33l said:
a logical argument would've been that Samsung had a 3 year head start in the race. There are what? 5 iPhones now that were on the two largest carriers and are shifting to the third in the U.S. Another viable argument would've been pricing or a more correct mention of their carrier availability.
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Regardless, arguing over fact makes you a fanboy.
Congrats to Sammy! This was fairly foreseeable though.
I agree, gratz to Samsung. I'm just pointing out something to help Marty in future endeavors.
z33dev33l said:
I agree, gratz to Samsung. I'm just pointing out something to help Marty in future endeavors.
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Understood. In that case, I agree with you. I'm pretty sure the iPhone is offered on all major US carriers now, not just one.
upichie said:
Understood. In that case, I agree with you. I'm pretty sure the iPhone is offered on all major US carriers now, not just one.
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3 of 4, T-mobile doesn't have it and given that they're the more "indie" carrier I have my doubts that they will. I dont think apple would be ok with their low cost data plans.
z33dev33l said:
3 of 4, T-mobile doesn't have it and given that they're the more "indie" carrier I have my doubts that they will. I dont think apple would be ok with their low cost data plans.
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Ah, that's right too. Slipped my mind! Thanks for the clarification.
z33dev33l said:
3 of 4, T-mobile doesn't have it and given that they're the more "indie" carrier I have my doubts that they will. I dont think apple would be ok with their low cost data plans.
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T-Mobile is satisfied with the look-a-like SGS.
MartyLK said:
T-Mobile is satisfied with the look-a-like SGS.
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This is unequivocal provocation. Please refrain.
TJBunch1228 said:
I can only interpret your "trash talk" as insecurity and jealousy. I'm sure Samsung would be humbled and impressed by your admiration.
Sent from the bastard child of Zeus
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Awesome post
upichie said:
This is a unequivocal provocation. Please refrain.
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Not at all. What you said is, though. What I said was actual and factual. What you said is an attempt to incite. T-Mobile doesn't beed the iPhone because they a phone that looks like it.
MartyLK said:
That's amazing! Samsung has...how many handsets...hundreds? Apple has...what...give me a minute to count that high...ummm...1?
Wow...good going Samsung! And to think, Apple being tied to one carrier in the US while Samsung's phones are on every carrier everywhere. I am ...stunned!
Why it didn't happen much sooner is a mystery.
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See it from another angle. iPhone is the direct representation of the iOS operating system, thus if you want to buy iOS phone, you only have iPhone as a choice.
Whereas for Android or the ultra old operating system for phones, there are thousands of competing phones. Being the best selling company that can overtake Apple, its no easy task.
As for the contract, I'm not sure as I am Singaporean. But I'm sure if you want an iPhone or others, you would change carriers just for it.
Sent from my ARHD powered, HTC Desire HD, read signature for my program
MartyLK said:
Not at all. What you said is, though. What I said was actual and factual. What you said is an attempt to incite. T-Mobile doesn't beed the iPhone because they a phone that looks like it.
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Can you just stop? Saying stuff doesn't make it fact. The hardware doesn't look anything alike. The software arguably does (see: not fact), which is why it was changed. You're on a technology forum. I suggest you live in the present, not the past, or you'll find yourself left far, far behind.
Much better. Now I won't be harangued by the dude.
upichie said:
Can you just stop? Saying stuff doesn't make it fact. The hardware doesn't look anything alike. The software arguably does (see: not fact), which is why it was changed. You're on a technology forum. I suggest you live in the present, not the past, or you'll find yourself left far, far behind.
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Welcome to the MartyLK ignore list club, it's rather exclusive, membership is only granted to those who can use logic and facts.
If you search for MartyLK online, as he suggested, http://www.christianforumsite.com/members/martylk.777/ you'll see what sort of person he is. His tactic for pushing people until they snap at him cost him his job but he hasn't learnt from his mistakes by the looks of things.
Remember, Marty may not be right all the time, be he's never wrong
So my Mic stopped working on my One. I called up sprint customer service they told me to go to my nearest sprint store to have it fixed by a technition or approved for a replacement. Well the store had no technition on site, and didn't know when they would have one availible. Frustrated now I called sprint back and was pretty much told too bad. I was pretty pissed at this point, coming from Verizon I never encountered service like this. After two days of bugging these people I finally got a "manager" to approve a replacement. I was told to pay $50 online while I was on the phone and did so. The woman said I would have a email with my tracking info ect. in it. The email never came so I called back this morning, they told me they were sorry they couldn't send it out. I'd have to go to a store and get it checked out by a technician. So I'm back where I started and disgusted with Sprint at this point. I am waiting for someone to call me back to deal with the situation. If someone could give me some pointers with dealing with these idiots I would appreciate it.
Sent from my HTCONE using xda app-developers app
Well that actually sucks. I've always had amazing customer service at sprint. When my one had camera issues I went and they ordered me a new one.
ajd88 said:
So my Mic stopped working on my One. I called up sprint customer service they told me to go to my nearest sprint store to have it fixed by a technition or approved for a replacement. Well the store had no technition on site, and didn't know when they would have one availible. Frustrated now I called sprint back and was pretty much told too bad. I was pretty pissed at this point, coming from Verizon I never encountered service like this. After two days of bugging these people I finally got a "manager" to approve a replacement. I was told to pay $50 online while I was on the phone and did so. The woman said I would have a email with my tracking info ect. in it. The email never came so I called back this morning, they told me they were sorry they couldn't send it out. I'd have to go to a store and get it checked out by a technician. So I'm back where I started and disgusted with Sprint at this point. I am waiting for someone to call me back to deal with the situation. If someone could give me some pointers with dealing with these idiots I would appreciate it.
Sent from my HTCONE using xda app-developers app
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aside from the nearest tech store being 40 minutes away i have had pretty good record dealing with them
Ask for retentions on the phone and explain your problem.
Sent from my HTCONE using xda app-developers app
ajd88 said:
So my Mic stopped working on my One. I called up sprint customer service they told me to go to my nearest sprint store to have it fixed by a technition or approved for a replacement. Well the store had no technition on site, and didn't know when they would have one availible.
Sent from my HTCONE using xda app-developers app
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Other problems aside, when searching their stores on their website, they actually list the service if they have technician or not, so you can save your trip not going to a store without tech.
ctiger said:
Other problems aside, when searching their stores on their website, they actually list the service if they have technician or not, so you can save your trip not going to a store without tech.
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The store does say it has technicians. They just never have one there. Really inconvienent.
Sent from my HTCONE using xda app-developers app
ajd88 said:
The store does say it has technicians. They just never have one there. Really inconvienent.
Sent from my HTCONE using xda app-developers app
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REALLY? that sucks.
ajd88 said:
The store does say it has technicians. They just never have one there. Really inconvienent.
Sent from my HTCONE using xda app-developers app
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If that is the case then you should call care back and file a formal complaint about that. They are required to have a tech for all service hours posted online and instore. You can most likely get a small service credit as well.
Sent from my HTCONE using Tapatalk 4
Although the employees tend to be clueless around here they get the job done. That's a really bad situation you are in and I hope the best for you.
Corporate stores are like that. I hear complaints about this on a daily basis (sorry to any corporate store employees here). I hear the worst story and feel bad that these stores are what's representing this company. But trust me there are better stores out there. Some third party (preferred) locations have some of the highest customer satisfaction rates of all 4 carriers. The website does not list some of these locations. Their entire team are certified techs by sprint. Doesn't matter what time you go in. Sure a lot of the "techs" including some in the company I work for are idiots. We can't all be like me but seriously your situation should not be as difficult as sprint is making it for you. You have to be very specific with most customer care reps. Most of them are trained robots. They read a script and completely ignore what you are trying to tell them. They have selective hearing. That goes for all customer care experiences. All carriers. Cable companies, ect. Retention is usually the best department to speak to. They have more of a personality and are there to keep you from canceling and such. Also the only department you should ever talk to about earliy upgrades. That's another thing, if you ever need an upgrade never just call sprint and ask. Call sprint and ask to be immediately transferred to retentions. Again back to being trained robots, they will only see your current upgrade and telling you "I'm sorry you are not upgrade eligible till **/****" then act stupid if you ask them to do it early lol
Sorry.. that was also my mini rant about sprint lol
Sent from my HTCONE using XDA Premium 4 mobile app
Weirdest thing happened today, my Mic started working randomly. Now I don't know what I should do? I'm assuming it will stop working again just like before. Honestly it doesn't make much sense to me. Anybody have any similar situations. It wasn't the network I know other people with sprint in my area.
Sent from my HTCONE using xda app-developers app
ajd88 said:
Weirdest thing happened today, my Mic started working randomly. Now I don't know what I should do? I'm assuming it will stop working again just like before. Honestly it doesn't make much sense to me. Anybody have any similar situations. It wasn't the network I know other people with sprint in my area.
Sent from my HTCONE using xda app-developers app
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Check out my recent thread. I have also been dealing with bad service. In fact today the assistant manager must have thought I was deaf when she said to a coworker 10 feet from me that I was stupid for thinking they'd keep replacing my phone till I got one that worked like my first one.
akrod2as said:
Check out my recent thread. I have also been dealing with bad service. In fact today the assistant manager must have thought I was deaf when she said to a coworker 10 feet from me that I was stupid for thinking they'd keep replacing my phone till I got one that worked like my first one.
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Man that's whacked. Ive never dealt with such crap customer service in my life. They are going to lose my business because of it.
Sent from my Nexus 7 using xda app-developers app
akrod2as said:
Check out my recent thread. I have also been dealing with bad service. In fact today the assistant manager must have thought I was deaf when she said to a coworker 10 feet from me that I was stupid for thinking they'd keep replacing my phone till I got one that worked like my first one.
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This is the atmosphere that I encounter @ our Sprint Corporate Store too. Problem is that it's the only approved repair store in my town..
I think what it amounts to is most generally the store front salespeople know very little about the phones. Therefore feel threatened or something when someone knows more than them... The key strategy that has helped me was to find a salesperson that will let me talk to a technician, instead of dealing with a store front salesperson that don't know DISH about this phone..
Shouldn't have to be, but it seems to be a trending effect in a types of electronic retail...
SPRINT SHOULD TAKE AN EVALUATION OF THEIR CORPORATE STORE SALES PERSONNEL GIVING THEM A TEST ON THEIR PRODUCTS...
Sent from my (M7WLS) HTC ONE.
theotrman said:
This is the atmosphere that I encounter @ our Sprint Corporate Store too. Problem is that it's the only approved repair store in my town..
I think what it amounts to is most generally the store front salespeople know very little about the phones. Therefore feel threatened or something when someone knows more than them... The key strategy that has helped me was to find a salesperson that will let me talk to a technician, instead of dealing with a store front salesperson that don't know DISH about this phone..
Shouldn't have to be, but it seems to be a trending effect in a types of electronic retail...
SPRINT SHOULD TAKE AN EVALUATION OF THEIR CORPORATE STORE SALES PERSONNEL GIVING THEM A TEST ON THEIR PRODUCTS...
Sent from my (M7WLS) HTC ONE.
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The tech thought I was crazy as well complaining about the purple issue then pointing out their in store display models did not have the problem.
akrod2as said:
The tech thought I was crazy as well complaining about the purple issue then pointing out their in store display models did not have the problem.
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Every once in a while, I just want to Donkey-Punch a Fuqa....
Sent from my (M7WLS) HTC ONE.
Does anyone else here work in the technical support or any cellular related fields whether it's retail or customer service? Some people are really freaking ignorant of the technology or absolutely stubborn when it comes to how phones and service works. I am tired of people demanding a new phone when every little thing happens. Does a car dealership replace your current car with a new one when it's under warranty? No they fix the problem with the car. It's not my fault you moved and you don't have coverage at your new house. When you got your phone we gave you a grace period to try it out and determine if coverage is good enough where you live. Moving doesn't give you a new grace period. You're not under contact anymore so if you want to leave us...pay off your device and go. I'll even help you unlock it once you've paid it off. Backups, backups...holy sh*t freaking backup your data people. When an application wreaks havoc or you got ad bots or whether something software related fails you might as well be prepared to hard reset your phone. No, you're not getting a warranty replacement without doing that step first. You're gonna have to transfer your data either way so back your sh*t up. It's not my responsibility to ensure your pictures and contacts don't get lost. Take some responsibility for your data and educate yourself on how to save it. Warranty is not an upgrade path either. Don't ask for a different color or model. That one year by the manufacturer is for the exact model. We (the carrier) are nice enough to take care of the warranty on behalf of the manufacturer. You think Samsung or Asus will send you an upgraded or different device? Take it up with them. Don't whine and cry because you can't scam warranty and insurance for an upgrade. You want a new phone then pay off the one you have or buy it at full price.
Anyways just had to vent. Working in technical support is actually a lot of fun and I really enjoy educating and teaching customers how to use their devices and explore the world a smartphone has to offer. However the amount of rampant stupidity and unreal requests are absolutely absurd.
Tell me about it. Every. Single. Bloody. Day.
I truly, truly believe there should be a driving license for using a smartphone. The amount of people who have no idea how the device, the one that they entrust their entire lives to, actually works is damn near astronomical.
"My WiFi doesn't work. What did you do to it?!?! *insert expletives filled capslock rant about fraud and scammers*" To a provider that doesn't supply landlines, only mobile. About 80% of the people apparently don't know the difference between WiFi and Mobile Data.
Had this gem last week: Someone opened the charger flap on the S5, and the thing broke off. He bend down to pick it off the floor, and dropped the phone instead. Screen cracked, phone dead. Now that customer is demanding that the provider covers the repair costs of the dropped phone. He claims it wasn't his fault that the phone dropped, it was the fault of that broken off flap, and so it should fall under warranty.
"How do I view the photo I just took?" Why are you even using a smartphone?
This also happens about three times a day:
"My phone doesn't work." No other information, just that.
"Sir, which brand and model is your phone?"
"It's an iPhone."
"Which one?"
"An S4."
"Uh, sir, an iPhone 4S or a Samsung Galaxy S4?"
"Aren't they all the same?"
And then there's these people:
"I have a bill here for 300 quid of additional, out-of-package costs. I was calling a friend and forgot to end the call. You should've ended it for me. I'm not paying that."
Oh, and the amount of people referring to 4G as G4.... -.-
On the other side of that coin, I hate talking to the CS reps of ANY technology company.
"I need you to reprovision my data because your system thinks I have an iPhone and it's messing with my data"
"Sir, may I ask have you restarted your phone?"
and I have to go thru like 12 different times telling him to please do what I asked in the first place.
Or I walk into a T-Mobile store and the rep is telling me I can't use a verizon phone on the network, because it's verizon.
"But the phone comes unlocked, just give me a SIM card"
"Verizon is CDMA blah blah"
And I get to argue with the guy for an hour about how things actually work.
Or even worse when I try to get a warranty replacement device. No I don't want to restart my phone or factory reset it, or put in my Google Account login information again, or try a new SIM card, or anything like that.
The device is broken, I know about phones, just replace it and let's get on with it!
So trust me it's very frustrating for us consumers too...
Yep, definitely frustrating for consumers.
I have a phone that runs on unknown network bands, can I test a sim (i would pay the $2 if required)?
Nope, you are already on the best network.
But yours has different frequency bands
*Blank stare* Umm your already on the best network for reception
*Walk out knowing I could do the job better*
Sent from my fake galaxy note 4, now revived from the dead, again!
You do realize that the shop assistants are hired for their sales skills, not their knowledge of the product, I hope? All they receive is Sales training, not product information nor technical training.
Most of them couldn't tell an iPhone apart from a Samsung if their lives depended on it. Going to those monkeys with a tech question is like asking a 5 year old about String Theory. It's pointless.
You might as well walk into IKEA's storage section with a question about network frequencies. You're statistically more likely to find people with tech knowledge there than behind the counter in a provider shop. :laugh:
ShadowLea said:
You do realize that the shop assistants are hired for their service skills, not their knowledge of the product, I hope? All they receive is Sales training, not product information nor technical training.
Most of them couldn't tell an iPhone apart from a Samsung if their lives depended on it. Going to those monkeys with a tech question is like asking a 5 year old about String Theory. It's pointless.
You might as well walk into IKEA's storage section with a question about network frequencies. You're statistically more likely to find people with tech knowledge there than behind the counter in a provider shop. :laugh:
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This is the B&M guys, the "service technicians" on the phone, the "specialists" on the phone, the guys in chats etc.
I have never had someone who knew enough about networks, bands, actual device specs etc, talk to me from any portion of any phone company.
And I've been on every phone network...
orangekid said:
This is the B&M guys, the "service technicians" on the phone, the "specialists" on the phone, the guys in chats etc.
I have never had someone who knew enough about networks, bands, actual device specs etc, talk to me from any portion of any phone company.
And I've been on every phone network...
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From what I know in the EU, you never actually get to speak to the Tech guys when you call in. It's still only a Customer Contact employee. They contact the Tech department on an internal line, but the tech lads never speak to customers. Don't know if the US system is different (probably not).
Oh I've met my fair share of the technologically handicapped in the shops, too. One shining example is the idiot who told me, in 2013, that I shouldn't use Android because it was still a Beta version, and thus I would be at risk of viruses. :laugh::laugh::laugh::laugh:
ShadowLea said:
Oh I've met my fair share of the technologically handicapped in the shops, too. One shining example is the idiot who told me, in 2013, that I shouldn't use Android because it was still a Beta version, and thus I would be at risk of viruses. :laugh::laugh::laugh::laugh:
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Unfortuneately they hate Windows Phone to, which is a shame because aside from apps, it is the second best operating system (beats IOS by a mile)