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Has anyone bought their Nook from Best Buy? I found out that is where mine was purchased from based on the serial number after calling 1-800-THE-BOOK. At any rate, without a receipt B&N doesn't want to warranty the dead pixel issue. I'm just curious, does Best Buy put the serial number on the receipt like B&N does?
When i bought mine it looked like they scanned it again after they did the UPC. Pretty sure it was the SN.
Suck-age. The overseas help I got, barely wanted any real information from me, which is why I assumed you would have a similar situation. Granted they did run me around in quite a few circles before agreeing to do so.
Drag...I guess I saved $50 but have to live with a dead pixel.
So for all those other threads asking about "what should I look for when buying a NC off Craigslist" I guess this is your answer! LOL
ExploreMN said:
Drag...I guess I saved $50 but have to live with a dead pixel.
So for all those other threads asking about "what should I look for when buying a NC off Craigslist" I guess this is your answer! LOL
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Click to collapse
As much as I love the Nook Color, in a year or so, I'm sure there will be something competitive in price that is better. And by that point I'm sure you can sell the nook for a decent price still. As unlike mainstream tablets that can be phased out, the only way the nook will be, is if they release a Nook 3.
So there will still be people unaware of it's tablet capabilities looking for a used one for reading.
Well, I'll probably just keep it as-is. I mean its 1 pixel that you can only see on a black screen and it shows as blue. You can't even see it on other colored screens.
It's more of that "I know its there so it bugs me" kind of thing than an actual issue. I'm just a cry baby. I want perfection at a great price.
ExploreMN said:
Well, I'll probably just keep it as-is. I mean its 1 pixel that you can only see on a black screen and it shows as blue. You can't even see it on other colored screens.
It's more of that "I know its there so it bugs me" kind of thing than an actual issue. I'm just a cry baby. I want perfection at a great price.
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Click to collapse
Ah me too man, me too ) :
Sent from Nook Color with CM7 - 1.3GHz
That's the reason I paid full retail for mine from best buy. ****, I even paid the extra 60 bucks for the additional protection, which covers stuff like broken screens.
I bought mine from best buy (didn't really want to) and when I had screen issues B&N replaced it without even asking me where I bought it. It's strange that they're giving you the run-around, the NC isn't even a year old at this point regardless of where you bought it.
ExploreMN said:
Has anyone bought their Nook from Best Buy? I found out that is where mine was purchased from based on the serial number after calling 1-800-THE-BOOK. At any rate, without a receipt B&N doesn't want to warranty the dead pixel issue. I'm just curious, does Best Buy put the serial number on the receipt like B&N does?
Click to expand...
Click to collapse
Best Buy does NOT put the SN on the receipt. They can, however look up the receipt easily. Do you know who bought it for you and around what time? They can look it up by phone number. Also, check to see if it has anything with "GSBTP" or "GSBTP-R" on it if you get it. This means whoever bought it also purchased a Geek Squad Black Tie Protection Plan. On the other hand, even if you don't have one, if it is still within the first year of purchase, Geek Squad will ship it to B&N for you and it will be fixed as long as its determined that the problem is user error. Unless they follow the weird monitor policy for broken pixels. There has to be at least 5 I think. The only downside is that depending on the store, location of the manufacturer and the time you send it out, it could take a good while. When I was a Geek Squad Agent I told people it could take anywhere from 2-6 weeks.
Oh, they can also look up the purchase via the card it was purchased with if it was bought with one at all.
Wow... I also got a dead pixel on screen from a Best Buy bought NC. I did purchase it online though, as no stores around town had them in stock for 2 weeks. Ah well, I'm not going through the runaround just to fix one dead pixel.
In many cases Best Buy can exchange the smaller less expensive devices in-store under the manufacturers warranty due to defects and even preserve any Best Buy service plan. They likely will just give store credit for it during the first year, though in rare circumstances may have it repaired. It is certainly worth a try to do that, a dead pixel on an e-reader would be annoying.
Your serial number is located under the sd card flap or under device settings.
Barnes and Noble wont honor exchanges or returns in BN stores for items purchased at affiliate stores. If you bought it from a legitimate partner then you can get it serviced under the warranty from BN but you have to call the customer service number for a replacement.
It stops people from calling in service on stolen units.
Squaretrade sells extended warranties within 90 days of purchase. I'd recommend that if you fall into that window. I haven't got mine warranteed yet but plan to.
Sent from my NookColor using Tapatalk
Well, I think there is some confusion. I bought this off of someone from Craigslist. So there is no bill of sale, etc.
However, in talking with B&N, they are going to give me a 1 year warranty after confirming it was sold at Best Buy (as opposed to stolen, whatever).
The back story is that the seller got it as a gift from work but didn't want/need it as she has an iPad. So it was new and unopened when I got it.
Anyway, all is good and I have a warranty confirmed until May 2, 2012.
I'm still not going to send it in though. I mean I hardly notice the 1 pixel and its not worth all the trouble to restore B&N's software and all that jazz. Especially since I used one of my Teamviewer licenses to register this device as a corporate device (you only get 10 moves before they start to question it, and this is technically the second move). BUT....if any more pixels go out, then I will use the warranty.
Preordered an 8GB the 27th of June like a good fanboy. Waited a few weeks and got it the 17th of July. Right out of the box, my excitement is a bit dampened when the screen flickers.
Browse through xda, lots of people with the same issue, must be software right? Oh, this phone and this tablet had it, a software patch fixed it. I give it a few days. Flickering getting very annoying, and as it becomes apparent that it's a hardware issue, people start complaining about units with far worse issues. I hesitate but finally decide to RMA the thing with 1 day left on my "Buyer's remorse" refund period. I'm promised the unit would be checked for such defects before being shipped out.
Yesterday another brand new Nexus arrives, double taped. And, sure enough, it's worse. Not only does it flicker harder than the original, but it has a yellow tint to the screen and a dead pixel right in the middle. Call Google ask if I can ship the new, worse unit back and hold onto my old one until a proper replacement arrives. Rep says I'm SOL since now my 15 days are up, here's the number to Asus. Call Asus, told do a factory reset and call back if problem persists (waste of a call). Call them again, now I'm told I have to ship the thing myself, wait two weeks and either get a new one or a repaired one. No friggin' way.
Call Google again, ready for a phone fight with the reps so they would escalate this. Had I known the replacement would have been (more!) defective, I would have returned the unit right then an there. Tell the rep I'm very upset and that I want to ship both tablets back, get my money back and be done with it. Says that's beyond the scope of what he can do, so he "escalates" the issue to a Google specialist via email, who should get in touch with me "within the next few days due to high order volume".
So now I wait patiently for a reply, hopefully one that doesn't say I'm not their problem anymore. I just want my money back so can I waltz into a retailer and buy a 16GB Nexus, and return it right there if the damn thing is defective.
Good luck. I'm sure Google is swamped with similar issues and it's highly unlikely that you can get your old unit back. However, while you wait get a sheet of paper out and a nice pen and write a tasteful letter to a Google exec. that is in charge with Customer Relations and/or Product Marketing and explain your dis-satisfaction. Don't expect a replacement unit to come to your door next day, but I've found that the "Old fashioned" way of communicating with a company is sometimes the quickest way to get heard. It can at least get your foot in the door.
Good luck.
I had a similar issue. Wasn't happy with first Nexus 7 and got an RMA. The second one arrives and it's even worse.
I called Google asking if I can RMA the second one and keep the first while I wait for the third. The rep says no. But minutes after hanging up with her I got a new RMA number that included the serial number of my second Nexus 7. I clicked the link to request the replacement, like I did the first time. Boxed up the second Nexus 7 and shipped it back.
I got the third Nexus 7 today, still have my first.
Sadly however, I can not ****ing believe it, but the third is even worse than the second. Google and ASUS must be playing some practical joke on me or something. So at this point I shipping both tablets back. Between my iPad 3 and Galaxy Nexus, I didn't need the Nexus 7 that damn bad anyway. Just disappointing that ASUS's quality is such a nightmare that I could get 3 tablets and they all have defects.
So to understand the OP.
#1. Buy new Nexus 7 from Google directly its defective
#2. Get new Nexus 7 directly from Google, its defective but worse.
#3. Google tells you to call ASUS for repairs pay for shipping to ASUS yourself.
#4. Finally give up want to return second worse Nexus 7 back to Google for refund rep in India (I am guessing) says its beyond their scope. Has to wait days for a Specialist to grant their holy permission to I am hoping your return for full refund the Nexus 7 while you can.
All while waiting days if not weeks
Note to self from now on Buy Apple, from Apple store if defective, return to Apple store, walk out with new one.
Just so happens I am very happy with my Nexus 7, but had I experienced a fraction of the problems I would have been out a while ago.
Ravynmagi said:
I had a similar issue. Wasn't happy with first Nexus 7 and got an RMA. The second one arrives and it's even worse.
I called Google asking if I can RMA the second one and keep the first while I wait for the third. The rep says no. But minutes after hanging up with her I got a new RMA number that included the serial number of my second Nexus 7. I clicked the link to request the replacement, like I did the first time. Boxed up the second Nexus 7 and shipped it back.
I got the third Nexus 7 today, still have my first.
Sadly however, I can not ****ing believe it, but the third is even worse than the second. Google and ASUS must be playing some practical joke on me or something. So at this point I shipping both tablets back. Between my iPad 3 and Galaxy Nexus, I didn't need the Nexus 7 that damn bad anyway. Just disappointing that ASUS's quality is such a nightmare that I could get 3 tablets and they all have defects.
Click to expand...
Click to collapse
Seriously, I mean there's a difference between first batch quirks and units falling apart being shipped out. I mean, thankfully neither of my units had screen lift or dead touch zones, but any of these problems are things that never should make it through Quality Control regardless.
And while I am very disillusioned with Google at the moment, I still place most of the blame on Asus. For now...
IceColdKila said:
So to understand the OP.
#1. Buy new Nexus 7 from Google directly its defective
#2. Get new Nexus 7 directly from Google, its defective but worse.
#3. Google tells you to call ASUS for repairs pay for shipping to ASUS yourself.
#4. Finally give up want to return second worse Nexus 7 back to Google for refund rep in India (I am guessing) says its beyond their scope. Has to wait days for a Specialist to grant their holy permission to I am hoping your return for full refund the Nexus 7 while you can.
All while waiting days if not weeks
Note to self from now on Buy Apple, from Apple store if defective, return to Apple store, walk out with new one.
Just so happens I am very happy with my Nexus 7, but had I experienced a fraction of the problems I would have been out a while ago.
Click to expand...
Click to collapse
Buying Apple is just a mistake in itself.:laugh::laugh::laugh::laugh:
Well I just got an 8gb yesterday no issues with flicker but once in while an app might force close or I can't tap n the screen have to hit home button or power to unlock and go back. But everything else seems perfect.
Sent from my Nexus 7 using Tapatalk 2
IceColdKila said:
Just so happens I am very happy with my Nexus 7
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Click to collapse
Judging by the dozen posts you've made on here so far, I'd like to see what you'd have to say if you weren't "very happy".
So how can people on a developer forum...who have no connection to Google or Asus, help you? What would you like this community to do for you?
IceColdKila said:
So to understand the OP.
#1. Buy new Nexus 7 from Google directly its defective
#2. Get new Nexus 7 directly from Google, its defective but worse.
#3. Google tells you to call ASUS for repairs pay for shipping to ASUS yourself.
#4. Finally give up want to return second worse Nexus 7 back to Google for refund rep in India (I am guessing) says its beyond their scope. Has to wait days for a Specialist to grant their holy permission to I am hoping your return for full refund the Nexus 7 while you can.
All while waiting days if not weeks
Note to self from now on Buy Apple, from Apple store if defective, return to Apple store, walk out with new one.
Just so happens I am very happy with my Nexus 7, but had I experienced a fraction of the problems I would have been out a while ago.
Click to expand...
Click to collapse
I'm sorry I'm double posting but I just want to say something. Ummmm, you say that if he buys at apple and it seems to be defective he can just go straight to the apple store and tell them that his phone is defective and they will just give him a new 1 and he will walk out with a new 1 well couldn't he do that if with his nexus seven if he had bought his nexus 7 from target gamestop or office max I'm pretty sure he could you're making it out like any device bought from apple that if a defection comes up at anytime he can just take that device right back to apple and walk out with a new 1 i mean you're forgetting to mention the fact of the of how much apple charges for a simple defect let's just say his microphone bad well that cost my dad 117 dollars for him to walk out with a new iphone and it turns out that was just a simple software problem. Nexus 7 would be perfectly fine if he would have just bought it from any retailer instead of pre ordering from google play. It's not his fault of the device is faulty we all know now that asus is having some production problems with the nexus 7 but it seems that the ones but from retailers are pretty good. And if he buys on from a retailer thats not pretty good he can just walk right back to that retailer and switch it out for a good 1. Just like he could do at apple.
I'm sorry if there is some grammar problems here I used google voice to type out this entire thing because I just did not feel like typing and I love my nexus 7 on how it can understand me almost perfectly
Sent from my Nexus 7 using XDA Premium HD app
AFAinHD said:
Buying Apple is just a mistake in itself.:laugh::laugh::laugh::laugh:
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Click to collapse
Sent from my Nexus 7 using xda app-developers app
That might be what you think. . I have not had any problems with my Nexus 7 (thank god). No screen lift what so ever, no dead pixels (yet), and no screen "flicker" (I don't even know what people are calling a screen flicker). So far Im counting my blessings as my ASUS Tranformer Prime was an absolute nightmare. I do however, think that the display is awful. Its much better than my Prime, but it is out great at all. The colors are off, it ghosts for a few seconds after watching a video, Netflix looks awful, and text looks blurry. I've always been partial to display tech, but I was expecting much more out of this display. When you put it up next to the retina iPad it is no competition. I still love my 7 and wont be getting rid of it anytime soon and most of all I was expecting a lot out of a $200 tablet, but I can't help but imagine how much better this device would be if HTC or Samsung produced it (Motorola would be far worse than ASUS IMHO). Say what you will about Apple, but you get a far superior product especially in display tech (the best spec by far in my opinion). You also get much better customer service, better apps, and there is not a company that comes close to competing with Apple and Jony Ive in build quality in phones, tablets, or any tech period.
I love the Nexus 7. But a good quality display is the most important thing and it's a shame ASUS seems to have royally screwed this up with a lot of the Nexus 7s. My freaking Nook Color looks better (besides the lower DPI) and it was a cheap tablet too.
I would have rather seen the Nexus 7 go with a cheaper TI OMAP 4 processor instead of the Tegra 3 if it meant a better quality display.
I've decided to get a refund after 3 bad tablets and it kills me because this is the one and only Nexus tablet.
AFAinHD said:
I'm sorry I'm double posting but I just want to say something. Ummmm, you say that if he buys at apple and it seems to be defective he can just go straight to the apple store and tell them that his phone is defective and they will just give him a new 1 and he will walk out with a new 1 well couldn't he do that if with his nexus seven if he had bought his nexus 7 from target gamestop or office max I'm pretty sure he could you're making it out like any device bought from apple that if a defection comes up at anytime he can just take that device right back to apple and walk out with a new 1 i mean you're forgetting to mention the fact of the of how much apple charges for a simple defect let's just say his microphone bad well that cost my dad 117 dollars for him to walk out with a new iphone and it turns out that was just a simple software problem. Nexus 7 would be perfectly fine if he would have just bought it from any retailer instead of pre ordering from google play. It's not his fault of the device is faulty we all know now that asus is having some production problems with the nexus 7 but it seems that the ones but from retailers are pretty good. And if he buys on from a retailer thats not pretty good he can just walk right back to that retailer and switch it out for a good 1. Just like he could do at apple.
I'm sorry if there is some grammar problems here I used google voice to type out this entire thing because I just did not feel like typing and I love my nexus 7 on how it can understand me almost perfectly
Sent from my Nexus 7 using XDA Premium HD app
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Click to collapse
First of all if Apple charged your dad $117 dollars for an issue with software (or what turned out to be software) then there is def more to the story. Your dad must have been past the 1 yr warranty or had some very noticeable damage to the device (they could tell it had been dropped or misused doesn't have to be held together by duck tape or anything). Apple doesn't even ask questions if you are under warranty they simply take it back, check for water and physical damage, sometimes check for a resolution, check your warranty and replace your device. I've dealt with them for years and they have far and away the best customer service of any tech brand (maybe even any brand ever). I even had a 2008 Unibody Macbook and before I replaced it in September I had a major issue with the device not charging. It ended up being the logic board which is far and away the most expensive part to replace and I did not have Apple care at all. They could have pushed me out of the store as they didn't need to do anything. They ended up charging me $149 (which is just a little more than you claimed they charged your dad for an iPhone which is much cheaper in comparison) which was for parts and labor and within 2 days I had my laptop back. Not only that, but they replaced my battery with a new one, replaced my head phone jack as the rep stated it had moved slightly in over the years, and even warrantied the entire laptop for another year at no charge. Keep in mind this is almost 3 years later. That is customer care. Over the years I've constantly chosen Android over iOS as I love to tinker, am learning to code in college, like the open OS, and best of all it looks great and offers customizability. I dumped my iPhone 3Gs years ago and got me the Nexus One (best phone I've ever owned despite the many problems) and hadn't looked back until this year. I still have a Galaxy Nexus and just got the Nexus 7, but I dumped my Xoom and Prime for the retina iPad thinking I could deal with iOS for the much better display. I was blown away by how much better iOS has gotten. Now I use both and like things about both. I even got me an iPhone 4S which although a much smaller display and no LTE is still probably my favorite phone for many reasons. The display is almost 2 1/2 years old and still no Android OEM has caught up and the iPad will not be dethroned for a long time to come. I usually just read comments, but I just got done reading one of your ignorant de Apple posts and got done posting and saw this post. I don't know what your problem is with Apple, but I can almost bet my bank account you have never used or owned one of their products (outside of maybe an iPod as who hasn't). I don't see why so many people have to love either Android or iOS and absolutely detest the other. Either way you more than likely have never used the other OS more than a couple minutes and feel you need to defend your purchase to the death.
---------- Post added at 06:17 AM ---------- Previous post was at 06:10 AM ----------
Ravynmagi said:
I love the Nexus 7. But a good quality display is the most important thing and it's a shame ASUS seems to have royally screwed this up with a lot of the Nexus 7s. My freaking Nook Color looks better (besides the lower DPI) and it was a cheap tablet too.
I would have rather seen the Nexus 7 go with a cheaper TI OMAP 4 processor instead of the Tegra 3 if it meant a better quality display.
I've decided to get a refund after 3 bad tablets and it kills me because this is the one and only Nexus tablet.
Click to expand...
Click to collapse
I feel exactly the same. I was pretty excited that Google/ASUS went with a 1280x800 on a 7 inch display as that puts the ppi right up there with my retina iPad. Boy have I been let down. I didnt expect a lot as my Prime always let me down on the display front, but they really cheaped out on the display on the 7. It is not even in the same ballpark as the retina iPad.
I feel bad that you have so many issues with yours as I dont have any problems except just the quality of the display. Oh well i bought it as a glorified ereader and love the 7 inch form factor, but my usage from the first week has severely dropped and Ive gone back to my iPad and even my iPhone as I just cant get over the display. Some or holding out for a software fix, but Im not crossing my fingers as I think it was just poor decisons on the overall quality of products. I can say one thing tho despite the issues I have with it it was well worth $200 and it is still far and away the best Android tablet out and I dont see that changing until maybe the higher res Samsung that is rumored. Even then it will be held back by Touchwiz software and never be updated and I wont get me another Android device period unless it is Nexus branded and it runs pure Google.
Does your screen flicker even if you turn auto brightness off?
ExploreMN said:
So how can people on a developer forum...who have no connection to Google or Asus, help you? What would you like this community to do for you?
Click to expand...
Click to collapse
Nothing, I'm just sharing my story. I don't recall asking for help anywhere on my post.
ceejay83 said:
Does your screen flicker even if you turn auto brightness off?
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Click to collapse
It flickers when brightness is below 30% and there is wifi activity, regardless of autobrightness. The rep who accepted my original RMA said this was a known "shielding issue" with some units.
angermeans said:
First of all if Apple charged your dad $117 dollars for an issue with software (or what turned out to be software) then there is def more to the story. Your dad must have been past the 1 yr warranty or had some very noticeable damage to the device (they could tell it had been dropped or misused doesn't have to be held together by duck tape or anything). Apple doesn't even ask questions if you are under warranty they simply take it back, check for water and physical damage, sometimes check for a resolution, check your warranty and replace your device. I've dealt with them for years and they have far and away the best customer service of any tech brand (maybe even any brand ever). I even had a 2008 Unibody Macbook and before I replaced it in September I had a major issue with the device not charging. It ended up being the logic board which is far and away the most expensive part to replace and I did not have Apple care at all. They could have pushed me out of the store as they didn't need to do anything. They ended up charging me $149 (which is just a little more than you claimed they charged your dad for an iPhone which is much cheaper in comparison) which was for parts and labor and within 2 days I had my laptop back. Not only that, but they replaced my battery with a new one, replaced my head phone jack as the rep stated it had moved slightly in over the years, and even warrantied the entire laptop for another year at no charge. Keep in mind this is almost 3 years later. That is customer care. Over the years I've constantly chosen Android over iOS as I love to tinker, am learning to code in college, like the open OS, and best of all it looks great and offers customizability. I dumped my iPhone 3Gs years ago and got me the Nexus One (best phone I've ever owned despite the many problems) and hadn't looked back until this year. I still have a Galaxy Nexus and just got the Nexus 7, but I dumped my Xoom and Prime for the retina iPad thinking I could deal with iOS for the much better display. I was blown away by how much better iOS has gotten. Now I use both and like things about both. I even got me an iPhone 4S which although a much smaller display and no LTE is still probably my favorite phone for many reasons. The display is almost 2 1/2 years old and still no Android OEM has caught up and the iPad will not be dethroned for a long time to come. I usually just read comments, but I just got done reading one of your ignorant de Apple posts and got done posting and saw this post. I don't know what your problem is with Apple, but I can almost bet my bank account you have never used or owned one of their products (outside of maybe an iPod as who hasn't). I don't see why so many people have to love either Android or iOS and absolutely detest the other. Either way you more than likely have never used the other OS more than a couple minutes and feel you need to defend your purchase to the death.
Click to expand...
Click to collapse
You are 100% wrong. I had an iPhone for quite a long time, and I liked it, until I realized how closed sourced it was. So I got an ascend from cricket. Sure it was slow and laggy as hell, but I could modify it to make it a bit better. And when my dads mic went out, (nothing else was wrong with the phone it was a beautiful looking iPhone.) And apple charged him all that money just because of the work they had to do. It pissed me off. There are many reasons why I hate apple. Such as there relentless no support of flash, and the fact of how they constantly release a "new" iPhone that is the EXACT same body build as the last one just with a few different components inside. Talk about creativity. I mean do they even listen to their customers??? Everyone was complaining about how the idea of raised glass on the front, and strong plastic on the back was a bad idea for durability, but did they listen? Hell no, they were just like "Hey look its the new, revolutionary iPhone 4.......S!!!!" Holy crap! Its so revolutionary, it has a dual core processor, oh wait, that was done a long time ago, well it has an 8 megapixel camera, oh wait, that was done in 2008, well this thing sucks....
Sent from my Nexus 7 using XDA Premium HD app
AFAinHD said:
You are 100% wrong. I had an iPhone for quite a long time, and I liked it, until I realized how closed sourced it was. So I got an ascend from cricket. Sure it was slow and laggy as hell, but I could modify it to make it a bit better. And when my dads mic went out, (nothing else was wrong with the phone it was a beautiful looking iPhone.) And apple charged him all that money just because of the work they had to do. It pissed me off. There are many reasons why I hate apple. Such as there relentless no support of flash, and the fact of how they constantly release a "new" iPhone that is the EXACT same body build as the last one just with a few different components inside. Talk about creativity. I mean do they even listen to their customers??? Everyone was complaining about how the idea of raised glass on the front, and strong plastic on the back was a bad idea for durability, but did they listen? Hell no, they were just like "Hey look its the new, revolutionary iPhone 4.......S!!!!" Holy crap! Its so revolutionary, it has a dual core processor, oh wait, that was done a long time ago, well it has an 8 megapixel camera, oh wait, that was done in 2008, well this thing sucks....
Sent from my Nexus 7 using XDA Premium HD app
Click to expand...
Click to collapse
I agree with you about how crappy and overrated the iPhone is but, (this is gonna kill me to defend Apple) the person you're calling 100% wrong sure isn't if the phone was under warranty. They would not have charged $117. I know several people that had issues with their devices. They just walked into an Apple Store, and walked out with a brand new one. Recently, my sister's 7 month old iPad had a broken power button. She just took it the store, they loaded all her data on to a new one, and she left with a brand new device.
Sent from my Nexus 7 using xda premium
just lou said:
I agree with you about how crappy and overrated the iPhone is but, (this is gonna kill me to defend Apple) the person you're calling 100% wrong sure isn't if the phone was under warranty. They would not have charged $117. I know several people that had issues with their devices. They just walked into an Apple Store, and walked out with a brand new one. Recently, my sister's 7 month old iPad had a broken power button. She just took it the store, they loaded all her data on to a new one, and she left with a brand new device.
Sent from my Nexus 7 using xda premium
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Click to collapse
No I meant he was wrong about me never have have using an apple device.
Sent from my Nexus 7 using XDA Premium HD app
Update! No email all week, so I got impatient and called a rep. Explained my situation, stressed the fact that I need this thing to take notes and classes start in about two weeks for me, so I can't afford to have a conversation by email that takes days per reply. Finally he offered to either RMA the replacement, or wait about two weeks for a full refund after a specialist reviews my case. I figured I'd try my luck (third time's the charm?) and go with another replacement. :laugh:
That sure beats the heck out of paying for shipping and waiting two weeks for Asus to repair/replace my tablet! The rep also said if, for some reason, the third unit is also defective, that a refund would pretty much be guaranteed due to the extreme circumstances. Certainly have a much better feeling about the situation right now, since I'm not just being told I'm someone else's problem or to wait for days to get an update on the situation by email.
There's just no good hardware makers for android out there this will probley be my last android tablet period to people who say they rather have Samsung HTC build it for what? So they can charge 600 for a pos that creaks and falling apart and no updates I'm really starting to understand why people buy apple I'm just to OCD for android I've had many android phones all of them a pos android is the poor folk apple
Until Google makes there own stuff like apple screw them I won't be fooled anymore regardless how boring iOS is
To the people who bought 500+ android tablet you got ripped
Sent from my Nexus 7 using xda app-developers app
I'm starting this thread to discuss insurance possibilities to protect our beloved devices. Since there have been MANY reports of cracked screens due to the universal screen lift issue I figured it would be a good idea.
Im considering ZaggSafe
Sent from my MB855 using Tapatalk 2
Best insurance is a replacement policy! Used squaretrade for mine. Even if I drop it and it breaks I get a new tablet. Costed like 60 I think.
Sent from my Nexus 7 using xda app-developers app
xopher.hunter said:
I'm starting this thread to discuss insurance possibilities to protect our beloved devices. Since there have been MANY reports of cracked screens due to the universal screen lift issue I figured it would be a good idea.
Im considering ZaggSafe
Sent from my MB855 using Tapatalk 2
Click to expand...
Click to collapse
Really? Dude its a low budget tablet. Its about a weeks pay if you work at McDonalds.
Sent from my SPH-L710 using xda premium
shook187 said:
Really? Dude its a low budget tablet. Its about a weeks pay if you work at McDonalds.
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Lol
Sent from my MB855 using Tapatalk 2
I got the squaretrade warranty when it was discounted to $39. While I don't work for McDonald's (actually I did when I was a kid at $1.90hr way back when), it is still $250 and paying $39 to replace it regardless of what the reason is, it worth it to me.
Note that it is also transferable...if I see the device in a year to move up to something new, I can pass the warranty on to the new owner... adds value to the device for the new owner to ensure that if it craps out, they aren't out their money for a used device.
Personally, I think those warranties are not worth it. Then again, I've never dropped a tablet, laptop or even a phone before. (Knock on wood..err...Asus plastic)
Perhaps I'll change my mind now that I have a toddler running around, but 16-25% of the cost of the product isn't worth it to me, especially when all but accidental should be covered under manufacturer warranty anyway... and I get coverage through my credit card that doubles the manufacturer warranty.
Sent from my Nexus 7 using Tapatalk 2
ExploreMN said:
Personally, I think those warranties are not worth it. Then again, I've never dropped a tablet, laptop or even a phone before. (Knock on wood..err...Asus plastic)
Perhaps I'll change my mind now that I have a toddler running around, but 16-25% of the cost of the product isn't worth it to me, especially when all but accidental should be covered under manufacturer warranty anyway... and I get coverage through my credit card that doubles the manufacturer warranty.
Sent from my Nexus 7 using Tapatalk 2
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Although I understand where you are coming from $39 to get my tablet replaced for anything stupid that I might do sounds like a great deal to me. I like you and have never dropped any phone, tablet, or laptop I have ever owned but the fact that if I do for any reason (Or my girlfriend, friends, parents, etc) happen to I get a new one no questions asked.
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shook187 said:
Really? Dude its a low budget tablet. Its about a weeks pay if you work at McDonalds.
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Under absolutely no circumstances does a low budget tablet justify a significant drop in quality control. Period. Done. Over. Fact.
To all Nexus 7 owners: I love my Nexus 7 like you cannot imagine. I would still recommend it to users. But I would absolutely have insurance on it. In fact I'm not sure I could recommend it without immediately recommending insurance for it in the same sentence... which really doesn't give credibility to how I feel about its build quality, but it is what it is. I was offered insurance and denied it. Two weeks later the screen cracked at some point when I was walking to my car, yet I never dropped it.
Does Squaretrade cover water damage?
Krunk_Kracker said:
Does Squaretrade cover water damage?
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Yes it does, as long as you get the accidental policy.
The only thing it doesn't cover is lost or stolen devices.
graffixnyc said:
Yes it does, as long as you get the accidental policy.
The only thing it doesn't cover is lost or stolen devices.
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Thanks for your reply.
Looks like I'm getting the coverage for $60.
I'm curious if you guys can clue me in on a little something about SquareTrade. I thought I read SOMEWHERE on the SquareTrade web site that this is only good for devices you've purchased within the last 30 days. Luckily I'm on day 28 (imagine that?) but I'm grabbing one right now. I do have to +1 ASUS, they claimed to have repaired my cracked screen and it's on a Fedex truck coming back to me now, but even still I want to grab a warranty to have handy in the event something does happen down the line.
That being said, I cannot find the 30 day thing any longer on the SquareTrade web site, but I did see a screenshot of a July deal where the warranties were on sale for like 15 bucks off the regular price, and right below I saw "only applicable to items bought in the last 30 days." Is the 30 day thing just applicable when you're buying an on-sale warranty?
Also, I put in 249 for the warranty and it came out to 50 bucks. But then I got to thinking, should I be rounding up? I re-did the quote for 250 and it jacked the price up 10 bucks. Does it matter? Should I be using 249 since that's the appropriate shelf price of the N7?
i bought mine with amex platinum and i think they double the warranty and offer replacenent, not sure how it works
i got reimbursed for dropping my macbook pro in the hot tub last time so i know they dont mess around
Sent from my Nexus 7 using xda app-developers app
I just called SquareTrade. Their system works like this. With ebay purchased items, you have 30 days to get a warranty through SquareTrade. With retail purchased items (Best Buy, WalMart, Costco, any cellular store like Sprint, etc) you have 90 days.
So with me on day 28 having bought it at WalMart, I'm clear within the 90 day window to purchase the warranty. The only problem is with retail warranties I need to provide the receipt. I KNEW I had the receipt in the box, but the problem is I sent my N7 to ASUS for RMA. Even though it's getting fixed, I'd much rather not go through this fiasco again in the event it happens again, hence my interest in SquareTrade. I know I have the receipt somewhere, but I'm not sure where...
I wonder if WalMart will reprint me a receipt based on previous records??
Did anyone buy the Staples insurance?
Sent from Galaxy SIII
I purchase all my electronics with my Amex. So I'm covered.
Sent from my Nexus 7 using Tapatalk 2
$50 insurance for a $200 or even $250 tablet seems a bit excessive to me. Plus, there's a chance that, by the time it does break, the price would have been discounted or there'd be a newer tablet out anyway.
Everyone is different. For most people the warranty is excessive. I got it anyway. Fact is I can afford to buy a 40 warranty, but I can't afford another 250 bucks. If you can afford another 250 bucks, and your usually good with your electronics and don't have them around small children, it probably isn't worth it. But for me, the peace of mind is worth it.
Another big reason for buying it was the problems with the Nexus. I exchanged mine 3 times. The one I have now is good, but it's nice to know if something goes wrong I don't have to necessarily deal with Asus if I don't have to.
By the way, is it true that if you bought through the google store you can replace it through them for a year for warranty exchange, instead of Asus? Or was that just a rumor?
Sent from my Nexus 7 using xda app-developers app
---------- Post added at 01:26 PM ---------- Previous post was at 01:24 PM ----------
By the way, those of you who do plan on getting square trade, if you have 90 days take your time and try to find a coupon code or sale. I mistakenly thought it was only 30 days and rushed and bought mine with only 5 dollars off, whereas if I had waited a week they started that sale again for 10 dollars off the Nexus warranty. Which I was told I missed out on. Pisses me off, I should have called them and demanded the adjusted price....
Sent from my Nexus 7 using xda app-developers app
Personally I think the warranty is worth it. It'd be one thing if the warranty was 50% of the cost of the tablet, but no matter how you slice it, 50 bucks is significantly easier to eat than 250. Period. If I had gobs of money sitting around where I know I'll always be in a situation where I can drop 250 on a new tablet without flinching, yeah I'd pass on it. But I'm not in that scenario, so 50 bucks to help future proof myself for another 2 years is a huge :good: to me personally.
A tablet is a device that you'll likely be carrying a lot. It's a mobile device. It's not something that will frequently be in a backpack like my laptop, or in my pocket like a cell phone. To be quite honest, I think warranties on a tablet make more sense than anything else... with cell phones close behind, of course. Just my 2 cents though. I didn't purchase a SquareTrade warranty yet as I don't have my receipt since I bought other things that day at Wal-Mart and had to send in the receipt for a rebate on another item. Wal-Mart informed me they looked in their records and can pull up my old receipt for a re-print so I should be okay.
I don't really think the build quality of the Nexus 7 is something that scares me to the point of needing the warranty. If you Google search for iPad screen cracks and sift through the users who say they did nothing to cause the crack, you'll see just as many complaints with similar scenarios. I think it's important to acknowledge that tablets as a whole just might be more suseptible to accidental drops and whatnot. Based on that premise alone is why I'm getting the warranty.
thebobp said:
$50 insurance for a $200 or even $250 tablet seems a bit excessive to me. Plus, there's a chance that, by the time it does break, the price would have been discounted or there'd be a newer tablet out anyway.
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Seriously, that's an insane amount. My homeowners insurance is only $600 for the year, and that covers a $250K home. What a racket. Spend money on a one year insurance policy, for an item that already has a one year manufacture warranty is just insane.
Finally i got my Nexus 7 back after 3 weeks. You don't even know how happy i was to get it back. That is until i found it that they didn't repaired it. Well they did repaired my nexus 7 dc jack but they didn't repaired my screen. I was having major screen bleeding and i specifically told them to fix my screen and dc jack. They only fixed dc jacked but I just got off the phone with Asus and now i got to RMA it again... This is very very annoying but i hope that they actually fix it this time. There go 3 more weeks. I really love this tablet but it sucks that i can't use it for a total of 6 weeks since Asus fail on their repair.
mastertrumpet1 said:
Finally i got my Nexus 7 back after 3 weeks. You don't even know how happy i was to get it back. That is until i found it that they didn't repaired it. Well they did repaired my nexus 7 dc jack but they didn't repaired my screen. I was having major screen bleeding and i specifically told them to fix my screen and dc jack. They only fixed dc jacked but I just got off the phone with Asus and now i got to RMA it again... This is very very annoying but i hope that they actually fix it this time. There go 3 more weeks. I really love this tablet but it sucks that i can't use it for a total of 6 weeks since Asus fail on their repair.
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If I were you, I'd just sell it and buy a new one. It's so much easier than dealing with the turn over time and customer service.
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I think they can not fix the screen, if not send you a new one and they don't want that.
Will see with mine. I have yellow spots and kaput speaker.
Will send it back next week.
I can't believe a big tech company like Asus doesn't have an advance shipping option!
Sent from my Nexus 4 using Tapatalk 2
Cor-master said:
I can't believe a big tech company like Asus doesn't have an advance shipping option!
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Im surprised too but their quality control on devices sucks.
Well to be fair, it sucks, but about all mobile device manufacturers have crappy warranty service. Google does advance shipping on nexus devices that's why I bought my tablet straight from them. Wasn't crazy about the extra $14 to ship it but figured if I ever had a problem it would be less hassle then dealing with Asus.
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Will see with mine. I have yellow spots and kaput speaker.
Yea Google needs to setup some kind of advanced replacement for this stuff. Never have I ever had to send a device out for repair. Just send me a refurb, I'll send you mine, fix mine, and return it to someone else. Seems it would be better that way. Customers shouldn't be bothered with whatever happens behind the curtains...
I can understand laptop and PCs as those are a little more personal because of data and parts.
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player911 said:
Yea Google needs to setup some kind of advanced replacement for this stuff. Never have I ever had to send a device out for repair. Just send me a refurb, I'll send you mine, fix mine, and return it to someone else. Seems it would be better that way. Customers shouldn't be bothered with whatever happens behind the curtains...
I can understand laptop and PCs as those are a little more personal because of data and parts.
Sent from my Nexus 7 using xda premium
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This is one of the things people forget about when they say Apple charges too much money. When you have a problem, you goto the Apple store, they'll hand you a 'new' device on the spot. Its usually a refurb, but if they don't have any refurbs, you get a new one. And if they don't have any new ones, you get an upgrade. My wife's iPhone 4 had an issue with the charging port. They had zero iPhone 4's in stock at the Apple store so they gave her a brand new 4S. Not a refurb, they opened a brand new box and handed it to her.
I'm surprised Samsung hasn't started doing this even if its a 'mini store' inside of places like Best Buy or the like.
Cor-master said:
Well to be fair, it sucks, but about all mobile device manufacturers have crappy warranty service. Google does advance shipping on nexus devices that's why I bought my tablet straight from them. Wasn't crazy about the extra $14 to ship it but figured if I ever had a problem it would be less hassle then dealing with Asus.
Sent from my Nexus 4 using Tapatalk 2
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That's why I got mine from Google too. I've gotten two replacements. Hardly any wait. They but a hold on my card, but I can understand why.
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Yeah that's typically how advance shipping works. You typically require a credit card to use it, exception being a carriers warrant service, which is because they can just bill your account if they find the warranty to be void
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mine was fixed by Asus at no cost...
really happy. will buy nexus again if they take care of me like they did...
they changed screen and speakers. that was in Switzerland...
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I got a RMA last week for my 8gb model and they sent me back a 16gb (according to the email)
Sent from my Nexus 4 @1.72 GHz on Stock 4.2.2
Wow! Good to see people's nexus 7's get repaired. I sent mine back a few months ago. *I had screen lift* . They returned me a new nexus 7 as they said, and when i opened the box there was a nexus 7 with screen lift , and scratched screen + someone tried to open it so i have real bad scratches from the sides all sides. How nice. Paid 260 euros for a nexus 7 16 gb. For that money i could've had a 32GB 3G Nexus 7 . Well that is how my luck is .
Spevky said:
Wow! Good to see people's nexus 7's get repaired. I sent mine back a few months ago. *I had screen lift* . They returned me a new nexus 7 as they said, and when i opened the box there was a nexus 7 with screen lift , and scratched screen + someone tried to open it so i have real bad scratches from the sides all sides. How nice. Paid 260 euros for a nexus 7 16 gb. For that money i could've had a 32GB 3G Nexus 7 . Well that is how my luck is .
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Call and complain. The N7 also doesn't have any type of serial numbers hard coded on the back once the removable sticker is gone.
I'm not trying to be a **** but I would just buy a new one and make a switch/return as damaged.
Sent from my Nexus 7 using XDA Premium HD app
Im going through the rma let's see how lucky will I get had a dead screen...
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A few weeks ago after light use, and most of that reading, I noticed an entire band of pixels lighter than the rest of the screen. Mind you, my Nexus was 3 weeks old and that was 3 weeks ago. Notified ASUS and quickly got an RMA. Sent it in, got it back, read the repair note *BATTERY BAD, REPLACED BATTERY*. Nope didn't even fix the screen, let alone touch it. It still has the same band of light pixels. I promptly emailed them back and am still waiting for a reply. I read so many mixed reviews about ASUS customer support that I dreaded sending it in. After my incident I understand why.
just received my nexus 7 after three weeks
let me tell you how happy I am to have it back, though they didn't fix one thing on my c9o. not the screen flicker nor the charging issues..nothing.
on the paper had said found nothing wrong. also they stole my charger...it was written in the report that I was going to send that in as well and wrote on the paper inside the box.
this was Texas facility
I called then where's my charger..they opened a case for me, said were going to put me on hold to speak to manager, stayed on for 15mins then they hung up on me.
yo. **** you Asus I swear
icase81 said:
This is one of the things people forget about when they say Apple charges too much money. When you have a problem, you goto the Apple store, they'll hand you a 'new' device on the spot. Its usually a refurb, but if they don't have any refurbs, you get a new one. And if they don't have any new ones, you get an upgrade. My wife's iPhone 4 had an issue with the charging port. They had zero iPhone 4's in stock at the Apple store so they gave her a brand new 4S. Not a refurb, they opened a brand new box and handed it to her.
I'm surprised Samsung hasn't started doing this even if its a 'mini store' inside of places like Best Buy or the like.
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Helps to be near an Apple store for that. I had the awful luck to be at school (with no means to the nearest Apple store before my warranty ran out) when my trackpad went nuts two days before warranty's end. Now I live next to one but I'm past warranty. And as the student manager for our college helpdesk, Apple makes mail-ins absolutely awful unless you're willing to argue.
That said, done and done on their in-store support. But Apple's got the on-the-ground presence to do that sort of thing. If Google made their own retail shops, I would be a happy person indeed.
...but what would you call them? I think it's Microsoft's Experts, Apple's Geniouses, and Google's...I dunno, kNow-ers?
Hey guys I'm looking to sell my old nexus 7 and pick up the new one, but I'm not sure if I should wait to get it directly from Google or just pick it up at a regular store now.
I remember google being awesome about warranty/defect issues with my first nexus 7, free shipping back and forth, sending a new device first, etc. But I'm not too familiar with Best Buy's warranty/return policies. Specifically if they accept returns for little things like a stuck pixel and such. Anyone know if it would be an issue getting it from Best Buy(or any other store for that matter)?
I see no reason why Google would treat the new one any differently.
If you buy from the PlayStore, all is as you said.
If not, after the initial store return policy and assuming you don't purchase BB's extended warranty, you'll have the mostly hit and miss experience of dealing with ASUS.
FWIW, I'd consider buying from Walmart.
Price is the same, but, for $28 with purchase, you can get a 2 year drop and spill warranty that's eerily similar to Square Trade's which is $60 or BB's which is more.
You also get a 14 or 15 day no questions asked return policy.
Just my 2ยข
Best buy is like 50 dollars i think is best uget 2 years warranty
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How is that better than $28 for 2 years?
Also, as an aside, BB isn't doing too well right now. Shutting down stores. Will they be around to honor the $59 warranty in a year or do? IDK.
I have preorderd with Google. I like knowing I have a year to replace if needed. They have always been quick and good with that.
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