Database Develop

Structural Integrity of Nexus 7

So I noticed that on the left side of my screen isn't properly secured because I can push it inwards and hear a popping sound. Anyone else facing this kind of problem?

sharp2G said:
So I noticed that on the left side of my screen isn't properly secured because I can push it inwards and hear a popping sound. Anyone else facing this kind of problem?
Click to expand...
Click to collapse
Where did you buy it?

staples
Sent from my HTC One X

http://forum.xda-developers.com/showthread.php?t=1770919
lazaro17 said:
How many of you are having manufacturer defects out of the box?
Had a dead pixel on mine that I picked up from GameStop
Also it seems the screen is coming up on the left like if the adhesive is giving out already.
I spoke to GameStop who referred me to play store but then play store said any warranty claims have to be done through the retailer. Obviously GameStop is out of stock but they said they were emailing corporate for me today to ask for another unit to be sent. So I should have mine replaced around Wednesday hopefully.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse

I had the same issue. I returned mine to staples and am waiting for my preorder unit.
Sent from my HTC One S using Tapatalk 2

Already a thread for this. Called nexus 7 defects. Go there has a lot of info.
Sent from my Nexus 7 using xda premium

I cant believe this form ASUS/Google
Bought a 16GB from Staples canada, the left side wanted to jump out of the tablet when i opened it
Returned it yesterday, bought another one
opened it, i thought it was good! next day, left side starts separating from bezel
are u fking kidding me

SS2006 said:
I cant believe this form ASUS/Google
Bought a 16GB from Staples canada, the left side wanted to jump out of the tablet when i opened it
Returned it yesterday, bought another one
opened it, i thought it was good! next day, left side starts separating from bezel
are u fking kidding me
Click to expand...
Click to collapse
Same issue here. Bought mine from Gamestop. Going to wait a couple of weeks before I exchange mine. Figure that will allow a second batch to work out the issues. Other than that VERY annoying defect, i absolutely love this thing.
Sent from my Nexus 7

yup waiting for batches to arrive @ london drugs (18), future shop (19) and best buy (19). could give them a shot.

The build quality of these tablet is not very good, especially when compared to the Galaxy Tab 2... I had one of those and it was a tank the build quality was superb!
I bought from sams club, and had the same screen separation issue and it had a small dent on one side, replaced it with another one, the screen is fine but this one also had a small scratch in one of the corners...
This might be my last ASUS product ever.... their Quality control is pretty much non existent.

Just bought one from Best Buy and noticed this as well, going to swing by tomorrow and replace it

The same problem here. Ordered from play store
Sent from my Nexus 7 using xda app-developers app

that really sucks, Hopefully next ones are proper, i'm disappointed with asus

Got mine from Gamestop last week and it is in perfect condition. Nothing out of place, no creaking, no dead pixels, etc.

Just stopped by Staples to ask if they had any in stock, not expecting much. Much to my surprise, they had one in stock! Today's my lucky day!
That aside, I don't see any build quality issues, and its working great so far. I just need to figure out how to manage app data between two android devices. (Ie, keep them in sync) Any seasoned dual android wielders it there have any advice?
Sent from my Verizon Galaxy S III

soooooo annoying, no 16gb in stock

I just wanted to vent my anger here.
I got my nexus 7 on 13th July and used it for 2 days. I then noticed light bleed so sent it back to ebuyer.
At no point was i warned of stock and demand etc.
This week i was told that it'd be sent out on Thursday (today).
I have just called and they say they are sorry but will have no stock until 10th August.
Totally gutted i have paid for something i can't use for at least another 2 weeks!
This is a massive mis-judgement from google, maybe they weren;t backing themselves so much.
For a milli second i considered cancelling and getting something else. I'll wait it out.
Rant over. sorry

I bought mine from the play store. 16 gig.
Had light bleed exactly like this:
http://www.androidauthority.com/nexus-7-backlight-bleeding-issue-spotted-102236/
Contacted Google on the 23rd of July. My replacement device shipped yesterday.
Sounds like you should have bought from the Play store. Whenever anything new comes out there is limited stock (yes, even apple products). There is nothing new about this and this shouldn't be news to you. Sucks that you got a bum unit but lots of others did as well. You just don't have the luxury of having Google support because you didn't buy through them, I'm assuming, so that you can get your tablet sooner. Blame Asus for their crappy manufacturing track record with tablets.

Its ok. cancelled ebuyer order, Tesco of all places have stock. picking it up tomorrow! super!

I don't think Google anticipated this kind of demand.
Most Android tablets haven't exactly been sold out everywhere in the past.
Sent from my Galaxy Nexus using xda premium

I think I'm just frustrated as I know how good it is. Happy now though.
Sent from my HTC One S using xda app-developers app

Glad you were able to find a new unit so quickly!
It is a fantastic device. I wouldn't have returned mine if the light didn't look like that under auto and low brightness (I generally use my tab at night before bed and low brightness is easier on the eyes in darkness).

That's because they just shipped my replacement 16GB last night. Muahahah
Sent from my amazing Nexus 7.

How Google Messed Up the N7 launch

So I just got done on the phone with Google and was extra pissed this morning. I explained how I preordered the N7 and it came after I went and got one (defective) from Sam's Club. The guy was pretty sympathetic and explained that the N7 wasn't supposed to be sold in retail stores until July 22nd! Apparently one guy made a mistake that let one store (Wouldn't tell me what store) start selling the N7. Other retailers said that if _____ is selling the N7, we should too.
Pretty crazy that this whole mess was because of ONE PERSON.
He also said I was the first person that he'd talked to that has had two defective devices. He went on by saying that out of all the N7s only 1% are defective. Sounds like TOTAL BS.
Sent from my Nexus 7 using Tapatalk 2

im pretty sure he told you that just to get you off the phone...
But i know a few stores like Adorama and Ebuyer started selling the Nexus 7 around 5th or 11th.. then Google supposedly told them to go back to pre-order
Google messed up by not having enough of stock and hiring people off the street to ship these things
http://www.gottabemobile.com/2012/07/12/google-nexus-7-release-date-remains-unclear/

Launch is over, crap happens all the time, not sure why anyone would care at this point.
Maybe some people won't do preorders next time.. Don't see how that is going to hurt anyone including Google. Hot products will always have demand.
Time to move on to current topics... Not rehash the past.
Via my HTC Rezound

I fail to understand how this is a "messed up" launch when Google didn't give an official release date. Also, 8GB preorders through the Play store are being fulfilled just fine.
If anything, the retailers are the ones messing it up.

Stop whining and go do something useful.

Pretty sure the failure rate is well below the 1% (which is what this sorta consumer electronics rate is typically measured against). Google will have surely sold millions of these suckers by now, so there will naturally be plenty of threads of people that have problems, just like there are plenty of threads about any other consumer device.
Just be thankful it's nowhere close to the the 60% failure rate of the Xbox360. The worst consumer product in the history of man....

I'm sure most people blame Gamestop for selling them too soon. I know people who work there and the go-ahead came from Google. If that was the "mistake" then so be it. Holding them all back to the 22nd is just silly though. If the devices were in the store around the 6th then Google should have shipped them then so we could all have them on the 12th.
As far as the defective units, 1-3 percent is the norm and I think that's probably where the Nexus falls. I'd imagine it's closer to 3 because of the screen "washed out" issue that will go unreported by many.
So far I'm aware of
- ghosting which seems to hit only pre-release white units
- dead pixels, often forming a line
- raised screen
- other hardware faults such as speakers not being connected, headphone jack giving distorted sound etc..

Complainers are louder than the satisfied. My first unit from Staples is perfect and the second that I received yesterday from B&H is perfect too. The touch input settings are on both are a little overly sensitive but an OTA update will correct that.

earlyberd said:
I fail to understand how this is a "messed up" launch when Google didn't give an official release date. Also, 8GB preorders through the Play store are being fulfilled just fine.
If anything, the retailers are the ones messing it up.
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Click to collapse
The retailers were given a tentative release date and told they could start shipping on the 12th, the same day the Nexus 7 arrived in their inventory.
http://www.androidauthority.com/office-depot-nexus-7-launch-july-12-100540/
Google pushed it back at the last minute and someone didn't listen.
No one jumped the gun, unless the gunshot in this scenario meant "Wait, wait, don't go!"

Nxxx said:
Pretty crazy that this whole mess was because of ONE PERSON.
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Click to collapse
Typically phone support personnel are at the bottom of the corporate ladder and would have no inside knowledge other than their own unsubstantiated speculation.
He was just being a tool....

I work on phones as well, and I don't make up bull****. Reason being: Calls are recorded, so you have to be able to back up what you say, period.
Anyhow, The usual rule of thumb is that people with a happy experience hardly look to go out of their way on a forum to comment how nice it is.. on the other hand.. when something is working terribly, they flock to websites and forums to complain.
Seeing as only a small percentage of us are having issues, and even we're just a small amount of total buyers out there. I'd say everything has gone well enough so far.

Nobody cares. Move on.
Sent from my HTC VLE_U using Tapatalk 2

Its was justt chaos. Im sorry for the PS orderers. Gamestop allowed me to pick mine up on the 13th
Some of the Uk members who ordered from eBuyer might have got it earlier than I did

My Nexus 7 story so far...

Preordered an 8GB the 27th of June like a good fanboy. Waited a few weeks and got it the 17th of July. Right out of the box, my excitement is a bit dampened when the screen flickers.
Browse through xda, lots of people with the same issue, must be software right? Oh, this phone and this tablet had it, a software patch fixed it. I give it a few days. Flickering getting very annoying, and as it becomes apparent that it's a hardware issue, people start complaining about units with far worse issues. I hesitate but finally decide to RMA the thing with 1 day left on my "Buyer's remorse" refund period. I'm promised the unit would be checked for such defects before being shipped out.
Yesterday another brand new Nexus arrives, double taped. And, sure enough, it's worse. Not only does it flicker harder than the original, but it has a yellow tint to the screen and a dead pixel right in the middle. Call Google ask if I can ship the new, worse unit back and hold onto my old one until a proper replacement arrives. Rep says I'm SOL since now my 15 days are up, here's the number to Asus. Call Asus, told do a factory reset and call back if problem persists (waste of a call). Call them again, now I'm told I have to ship the thing myself, wait two weeks and either get a new one or a repaired one. No friggin' way.
Call Google again, ready for a phone fight with the reps so they would escalate this. Had I known the replacement would have been (more!) defective, I would have returned the unit right then an there. Tell the rep I'm very upset and that I want to ship both tablets back, get my money back and be done with it. Says that's beyond the scope of what he can do, so he "escalates" the issue to a Google specialist via email, who should get in touch with me "within the next few days due to high order volume".
So now I wait patiently for a reply, hopefully one that doesn't say I'm not their problem anymore. I just want my money back so can I waltz into a retailer and buy a 16GB Nexus, and return it right there if the damn thing is defective.

Good luck. I'm sure Google is swamped with similar issues and it's highly unlikely that you can get your old unit back. However, while you wait get a sheet of paper out and a nice pen and write a tasteful letter to a Google exec. that is in charge with Customer Relations and/or Product Marketing and explain your dis-satisfaction. Don't expect a replacement unit to come to your door next day, but I've found that the "Old fashioned" way of communicating with a company is sometimes the quickest way to get heard. It can at least get your foot in the door.
Good luck.

I had a similar issue. Wasn't happy with first Nexus 7 and got an RMA. The second one arrives and it's even worse.
I called Google asking if I can RMA the second one and keep the first while I wait for the third. The rep says no. But minutes after hanging up with her I got a new RMA number that included the serial number of my second Nexus 7. I clicked the link to request the replacement, like I did the first time. Boxed up the second Nexus 7 and shipped it back.
I got the third Nexus 7 today, still have my first.
Sadly however, I can not ****ing believe it, but the third is even worse than the second. Google and ASUS must be playing some practical joke on me or something. So at this point I shipping both tablets back. Between my iPad 3 and Galaxy Nexus, I didn't need the Nexus 7 that damn bad anyway. Just disappointing that ASUS's quality is such a nightmare that I could get 3 tablets and they all have defects.

So to understand the OP.
#1. Buy new Nexus 7 from Google directly its defective
#2. Get new Nexus 7 directly from Google, its defective but worse.
#3. Google tells you to call ASUS for repairs pay for shipping to ASUS yourself.
#4. Finally give up want to return second worse Nexus 7 back to Google for refund rep in India (I am guessing) says its beyond their scope. Has to wait days for a Specialist to grant their holy permission to I am hoping your return for full refund the Nexus 7 while you can.
All while waiting days if not weeks
Note to self from now on Buy Apple, from Apple store if defective, return to Apple store, walk out with new one.
Just so happens I am very happy with my Nexus 7, but had I experienced a fraction of the problems I would have been out a while ago.

Ravynmagi said:
I had a similar issue. Wasn't happy with first Nexus 7 and got an RMA. The second one arrives and it's even worse.
I called Google asking if I can RMA the second one and keep the first while I wait for the third. The rep says no. But minutes after hanging up with her I got a new RMA number that included the serial number of my second Nexus 7. I clicked the link to request the replacement, like I did the first time. Boxed up the second Nexus 7 and shipped it back.
I got the third Nexus 7 today, still have my first.
Sadly however, I can not ****ing believe it, but the third is even worse than the second. Google and ASUS must be playing some practical joke on me or something. So at this point I shipping both tablets back. Between my iPad 3 and Galaxy Nexus, I didn't need the Nexus 7 that damn bad anyway. Just disappointing that ASUS's quality is such a nightmare that I could get 3 tablets and they all have defects.
Click to expand...
Click to collapse
Seriously, I mean there's a difference between first batch quirks and units falling apart being shipped out. I mean, thankfully neither of my units had screen lift or dead touch zones, but any of these problems are things that never should make it through Quality Control regardless.
And while I am very disillusioned with Google at the moment, I still place most of the blame on Asus. For now...

IceColdKila said:
So to understand the OP.
#1. Buy new Nexus 7 from Google directly its defective
#2. Get new Nexus 7 directly from Google, its defective but worse.
#3. Google tells you to call ASUS for repairs pay for shipping to ASUS yourself.
#4. Finally give up want to return second worse Nexus 7 back to Google for refund rep in India (I am guessing) says its beyond their scope. Has to wait days for a Specialist to grant their holy permission to I am hoping your return for full refund the Nexus 7 while you can.
All while waiting days if not weeks
Note to self from now on Buy Apple, from Apple store if defective, return to Apple store, walk out with new one.
Just so happens I am very happy with my Nexus 7, but had I experienced a fraction of the problems I would have been out a while ago.
Click to expand...
Click to collapse
Buying Apple is just a mistake in itself.:laugh::laugh::laugh::laugh:

Well I just got an 8gb yesterday no issues with flicker but once in while an app might force close or I can't tap n the screen have to hit home button or power to unlock and go back. But everything else seems perfect.
Sent from my Nexus 7 using Tapatalk 2

IceColdKila said:
Just so happens I am very happy with my Nexus 7
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Click to collapse
Judging by the dozen posts you've made on here so far, I'd like to see what you'd have to say if you weren't "very happy".

So how can people on a developer forum...who have no connection to Google or Asus, help you? What would you like this community to do for you?

IceColdKila said:
So to understand the OP.
#1. Buy new Nexus 7 from Google directly its defective
#2. Get new Nexus 7 directly from Google, its defective but worse.
#3. Google tells you to call ASUS for repairs pay for shipping to ASUS yourself.
#4. Finally give up want to return second worse Nexus 7 back to Google for refund rep in India (I am guessing) says its beyond their scope. Has to wait days for a Specialist to grant their holy permission to I am hoping your return for full refund the Nexus 7 while you can.
All while waiting days if not weeks
Note to self from now on Buy Apple, from Apple store if defective, return to Apple store, walk out with new one.
Just so happens I am very happy with my Nexus 7, but had I experienced a fraction of the problems I would have been out a while ago.
Click to expand...
Click to collapse
I'm sorry I'm double posting but I just want to say something. Ummmm, you say that if he buys at apple and it seems to be defective he can just go straight to the apple store and tell them that his phone is defective and they will just give him a new 1 and he will walk out with a new 1 well couldn't he do that if with his nexus seven if he had bought his nexus 7 from target gamestop or office max I'm pretty sure he could you're making it out like any device bought from apple that if a defection comes up at anytime he can just take that device right back to apple and walk out with a new 1 i mean you're forgetting to mention the fact of the of how much apple charges for a simple defect let's just say his microphone bad well that cost my dad 117 dollars for him to walk out with a new iphone and it turns out that was just a simple software problem. Nexus 7 would be perfectly fine if he would have just bought it from any retailer instead of pre ordering from google play. It's not his fault of the device is faulty we all know now that asus is having some production problems with the nexus 7 but it seems that the ones but from retailers are pretty good. And if he buys on from a retailer thats not pretty good he can just walk right back to that retailer and switch it out for a good 1. Just like he could do at apple.
I'm sorry if there is some grammar problems here I used google voice to type out this entire thing because I just did not feel like typing and I love my nexus 7 on how it can understand me almost perfectly
Sent from my Nexus 7 using XDA Premium HD app

AFAinHD said:
Buying Apple is just a mistake in itself.:laugh::laugh::laugh::laugh:
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Click to collapse
Sent from my Nexus 7 using xda app-developers app
That might be what you think. . I have not had any problems with my Nexus 7 (thank god). No screen lift what so ever, no dead pixels (yet), and no screen "flicker" (I don't even know what people are calling a screen flicker). So far Im counting my blessings as my ASUS Tranformer Prime was an absolute nightmare. I do however, think that the display is awful. Its much better than my Prime, but it is out great at all. The colors are off, it ghosts for a few seconds after watching a video, Netflix looks awful, and text looks blurry. I've always been partial to display tech, but I was expecting much more out of this display. When you put it up next to the retina iPad it is no competition. I still love my 7 and wont be getting rid of it anytime soon and most of all I was expecting a lot out of a $200 tablet, but I can't help but imagine how much better this device would be if HTC or Samsung produced it (Motorola would be far worse than ASUS IMHO). Say what you will about Apple, but you get a far superior product especially in display tech (the best spec by far in my opinion). You also get much better customer service, better apps, and there is not a company that comes close to competing with Apple and Jony Ive in build quality in phones, tablets, or any tech period.

I love the Nexus 7. But a good quality display is the most important thing and it's a shame ASUS seems to have royally screwed this up with a lot of the Nexus 7s. My freaking Nook Color looks better (besides the lower DPI) and it was a cheap tablet too.
I would have rather seen the Nexus 7 go with a cheaper TI OMAP 4 processor instead of the Tegra 3 if it meant a better quality display.
I've decided to get a refund after 3 bad tablets and it kills me because this is the one and only Nexus tablet.

AFAinHD said:
I'm sorry I'm double posting but I just want to say something. Ummmm, you say that if he buys at apple and it seems to be defective he can just go straight to the apple store and tell them that his phone is defective and they will just give him a new 1 and he will walk out with a new 1 well couldn't he do that if with his nexus seven if he had bought his nexus 7 from target gamestop or office max I'm pretty sure he could you're making it out like any device bought from apple that if a defection comes up at anytime he can just take that device right back to apple and walk out with a new 1 i mean you're forgetting to mention the fact of the of how much apple charges for a simple defect let's just say his microphone bad well that cost my dad 117 dollars for him to walk out with a new iphone and it turns out that was just a simple software problem. Nexus 7 would be perfectly fine if he would have just bought it from any retailer instead of pre ordering from google play. It's not his fault of the device is faulty we all know now that asus is having some production problems with the nexus 7 but it seems that the ones but from retailers are pretty good. And if he buys on from a retailer thats not pretty good he can just walk right back to that retailer and switch it out for a good 1. Just like he could do at apple.
I'm sorry if there is some grammar problems here I used google voice to type out this entire thing because I just did not feel like typing and I love my nexus 7 on how it can understand me almost perfectly
Sent from my Nexus 7 using XDA Premium HD app
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Click to collapse
First of all if Apple charged your dad $117 dollars for an issue with software (or what turned out to be software) then there is def more to the story. Your dad must have been past the 1 yr warranty or had some very noticeable damage to the device (they could tell it had been dropped or misused doesn't have to be held together by duck tape or anything). Apple doesn't even ask questions if you are under warranty they simply take it back, check for water and physical damage, sometimes check for a resolution, check your warranty and replace your device. I've dealt with them for years and they have far and away the best customer service of any tech brand (maybe even any brand ever). I even had a 2008 Unibody Macbook and before I replaced it in September I had a major issue with the device not charging. It ended up being the logic board which is far and away the most expensive part to replace and I did not have Apple care at all. They could have pushed me out of the store as they didn't need to do anything. They ended up charging me $149 (which is just a little more than you claimed they charged your dad for an iPhone which is much cheaper in comparison) which was for parts and labor and within 2 days I had my laptop back. Not only that, but they replaced my battery with a new one, replaced my head phone jack as the rep stated it had moved slightly in over the years, and even warrantied the entire laptop for another year at no charge. Keep in mind this is almost 3 years later. That is customer care. Over the years I've constantly chosen Android over iOS as I love to tinker, am learning to code in college, like the open OS, and best of all it looks great and offers customizability. I dumped my iPhone 3Gs years ago and got me the Nexus One (best phone I've ever owned despite the many problems) and hadn't looked back until this year. I still have a Galaxy Nexus and just got the Nexus 7, but I dumped my Xoom and Prime for the retina iPad thinking I could deal with iOS for the much better display. I was blown away by how much better iOS has gotten. Now I use both and like things about both. I even got me an iPhone 4S which although a much smaller display and no LTE is still probably my favorite phone for many reasons. The display is almost 2 1/2 years old and still no Android OEM has caught up and the iPad will not be dethroned for a long time to come. I usually just read comments, but I just got done reading one of your ignorant de Apple posts and got done posting and saw this post. I don't know what your problem is with Apple, but I can almost bet my bank account you have never used or owned one of their products (outside of maybe an iPod as who hasn't). I don't see why so many people have to love either Android or iOS and absolutely detest the other. Either way you more than likely have never used the other OS more than a couple minutes and feel you need to defend your purchase to the death.
---------- Post added at 06:17 AM ---------- Previous post was at 06:10 AM ----------
Ravynmagi said:
I love the Nexus 7. But a good quality display is the most important thing and it's a shame ASUS seems to have royally screwed this up with a lot of the Nexus 7s. My freaking Nook Color looks better (besides the lower DPI) and it was a cheap tablet too.
I would have rather seen the Nexus 7 go with a cheaper TI OMAP 4 processor instead of the Tegra 3 if it meant a better quality display.
I've decided to get a refund after 3 bad tablets and it kills me because this is the one and only Nexus tablet.
Click to expand...
Click to collapse
I feel exactly the same. I was pretty excited that Google/ASUS went with a 1280x800 on a 7 inch display as that puts the ppi right up there with my retina iPad. Boy have I been let down. I didnt expect a lot as my Prime always let me down on the display front, but they really cheaped out on the display on the 7. It is not even in the same ballpark as the retina iPad.
I feel bad that you have so many issues with yours as I dont have any problems except just the quality of the display. Oh well i bought it as a glorified ereader and love the 7 inch form factor, but my usage from the first week has severely dropped and Ive gone back to my iPad and even my iPhone as I just cant get over the display. Some or holding out for a software fix, but Im not crossing my fingers as I think it was just poor decisons on the overall quality of products. I can say one thing tho despite the issues I have with it it was well worth $200 and it is still far and away the best Android tablet out and I dont see that changing until maybe the higher res Samsung that is rumored. Even then it will be held back by Touchwiz software and never be updated and I wont get me another Android device period unless it is Nexus branded and it runs pure Google.

Does your screen flicker even if you turn auto brightness off?

ExploreMN said:
So how can people on a developer forum...who have no connection to Google or Asus, help you? What would you like this community to do for you?
Click to expand...
Click to collapse
Nothing, I'm just sharing my story. I don't recall asking for help anywhere on my post.
ceejay83 said:
Does your screen flicker even if you turn auto brightness off?
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Click to collapse
It flickers when brightness is below 30% and there is wifi activity, regardless of autobrightness. The rep who accepted my original RMA said this was a known "shielding issue" with some units.

angermeans said:
First of all if Apple charged your dad $117 dollars for an issue with software (or what turned out to be software) then there is def more to the story. Your dad must have been past the 1 yr warranty or had some very noticeable damage to the device (they could tell it had been dropped or misused doesn't have to be held together by duck tape or anything). Apple doesn't even ask questions if you are under warranty they simply take it back, check for water and physical damage, sometimes check for a resolution, check your warranty and replace your device. I've dealt with them for years and they have far and away the best customer service of any tech brand (maybe even any brand ever). I even had a 2008 Unibody Macbook and before I replaced it in September I had a major issue with the device not charging. It ended up being the logic board which is far and away the most expensive part to replace and I did not have Apple care at all. They could have pushed me out of the store as they didn't need to do anything. They ended up charging me $149 (which is just a little more than you claimed they charged your dad for an iPhone which is much cheaper in comparison) which was for parts and labor and within 2 days I had my laptop back. Not only that, but they replaced my battery with a new one, replaced my head phone jack as the rep stated it had moved slightly in over the years, and even warrantied the entire laptop for another year at no charge. Keep in mind this is almost 3 years later. That is customer care. Over the years I've constantly chosen Android over iOS as I love to tinker, am learning to code in college, like the open OS, and best of all it looks great and offers customizability. I dumped my iPhone 3Gs years ago and got me the Nexus One (best phone I've ever owned despite the many problems) and hadn't looked back until this year. I still have a Galaxy Nexus and just got the Nexus 7, but I dumped my Xoom and Prime for the retina iPad thinking I could deal with iOS for the much better display. I was blown away by how much better iOS has gotten. Now I use both and like things about both. I even got me an iPhone 4S which although a much smaller display and no LTE is still probably my favorite phone for many reasons. The display is almost 2 1/2 years old and still no Android OEM has caught up and the iPad will not be dethroned for a long time to come. I usually just read comments, but I just got done reading one of your ignorant de Apple posts and got done posting and saw this post. I don't know what your problem is with Apple, but I can almost bet my bank account you have never used or owned one of their products (outside of maybe an iPod as who hasn't). I don't see why so many people have to love either Android or iOS and absolutely detest the other. Either way you more than likely have never used the other OS more than a couple minutes and feel you need to defend your purchase to the death.
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You are 100% wrong. I had an iPhone for quite a long time, and I liked it, until I realized how closed sourced it was. So I got an ascend from cricket. Sure it was slow and laggy as hell, but I could modify it to make it a bit better. And when my dads mic went out, (nothing else was wrong with the phone it was a beautiful looking iPhone.) And apple charged him all that money just because of the work they had to do. It pissed me off. There are many reasons why I hate apple. Such as there relentless no support of flash, and the fact of how they constantly release a "new" iPhone that is the EXACT same body build as the last one just with a few different components inside. Talk about creativity. I mean do they even listen to their customers??? Everyone was complaining about how the idea of raised glass on the front, and strong plastic on the back was a bad idea for durability, but did they listen? Hell no, they were just like "Hey look its the new, revolutionary iPhone 4.......S!!!!" Holy crap! Its so revolutionary, it has a dual core processor, oh wait, that was done a long time ago, well it has an 8 megapixel camera, oh wait, that was done in 2008, well this thing sucks....
Sent from my Nexus 7 using XDA Premium HD app

AFAinHD said:
You are 100% wrong. I had an iPhone for quite a long time, and I liked it, until I realized how closed sourced it was. So I got an ascend from cricket. Sure it was slow and laggy as hell, but I could modify it to make it a bit better. And when my dads mic went out, (nothing else was wrong with the phone it was a beautiful looking iPhone.) And apple charged him all that money just because of the work they had to do. It pissed me off. There are many reasons why I hate apple. Such as there relentless no support of flash, and the fact of how they constantly release a "new" iPhone that is the EXACT same body build as the last one just with a few different components inside. Talk about creativity. I mean do they even listen to their customers??? Everyone was complaining about how the idea of raised glass on the front, and strong plastic on the back was a bad idea for durability, but did they listen? Hell no, they were just like "Hey look its the new, revolutionary iPhone 4.......S!!!!" Holy crap! Its so revolutionary, it has a dual core processor, oh wait, that was done a long time ago, well it has an 8 megapixel camera, oh wait, that was done in 2008, well this thing sucks....
Sent from my Nexus 7 using XDA Premium HD app
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I agree with you about how crappy and overrated the iPhone is but, (this is gonna kill me to defend Apple) the person you're calling 100% wrong sure isn't if the phone was under warranty. They would not have charged $117. I know several people that had issues with their devices. They just walked into an Apple Store, and walked out with a brand new one. Recently, my sister's 7 month old iPad had a broken power button. She just took it the store, they loaded all her data on to a new one, and she left with a brand new device.
Sent from my Nexus 7 using xda premium

just lou said:
I agree with you about how crappy and overrated the iPhone is but, (this is gonna kill me to defend Apple) the person you're calling 100% wrong sure isn't if the phone was under warranty. They would not have charged $117. I know several people that had issues with their devices. They just walked into an Apple Store, and walked out with a brand new one. Recently, my sister's 7 month old iPad had a broken power button. She just took it the store, they loaded all her data on to a new one, and she left with a brand new device.
Sent from my Nexus 7 using xda premium
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No I meant he was wrong about me never have have using an apple device.
Sent from my Nexus 7 using XDA Premium HD app

Update! No email all week, so I got impatient and called a rep. Explained my situation, stressed the fact that I need this thing to take notes and classes start in about two weeks for me, so I can't afford to have a conversation by email that takes days per reply. Finally he offered to either RMA the replacement, or wait about two weeks for a full refund after a specialist reviews my case. I figured I'd try my luck (third time's the charm?) and go with another replacement. :laugh:
That sure beats the heck out of paying for shipping and waiting two weeks for Asus to repair/replace my tablet! The rep also said if, for some reason, the third unit is also defective, that a refund would pretty much be guaranteed due to the extreme circumstances. Certainly have a much better feeling about the situation right now, since I'm not just being told I'm someone else's problem or to wait for days to get an update on the situation by email.

There's just no good hardware makers for android out there this will probley be my last android tablet period to people who say they rather have Samsung HTC build it for what? So they can charge 600 for a pos that creaks and falling apart and no updates I'm really starting to understand why people buy apple I'm just to OCD for android I've had many android phones all of them a pos android is the poor folk apple
Until Google makes there own stuff like apple screw them I won't be fooled anymore regardless how boring iOS is
To the people who bought 500+ android tablet you got ripped
Sent from my Nexus 7 using xda app-developers app

Google Sent Me 7 Defective Nexus 7 Tablets and is REFUSING RMAS anymoreq

I purchased 2 Nexus 7's, one for myself and one for my father. My father's tablet has screen separation and he is afraid to exchange it. My tablet had a chipped bezel. I exchanged the tablet for a string of 6 defective Nexus 7's all with light bleed and dead pixels. Today, I called to process my RMA and the supervisor Cameron, told me that they will not process any more RMAs on my account and to please mail back my units.
I just want to inform anybody who is in the RMA process that Google will pull this move on you. I have been nothing but courteous to the reps, I have been patient with the RMA process and Google has written me off as a customer. I am sure some people are satisfied with their Nexus 7's, however that is not the point of my post. It is to inform potential customers of the systemic quality issues plaguing this product and Google's unwillingness to rectify the issue.
BBB complaint to follow. Also, everybody please visit Google Co-Founder Sergey Brin's Google+ page and send him an email detailing your experience with your Nexus 7:
https://plus.google.com/109813896768294978296/posts

Anakin_SW said:
I purchased 2 Nexus 7's, one for myself and one for my father. My father's tablet has screen separation and he is afraid to exchange it. My tablet had a chipped bezel. I exchanged the tablet for a string of 6 defective Nexus 7's all with light bleed and dead pixels. Today, I called to process my RMA and the supervisor Cameron, told me that they will not process any more RMAs on my account and to please mail back my units.
I just want to inform anybody who is in the RMA process that Google will pull this move on you. I have been nothing but courteous to the reps, I have been patient with the RMA process and Google has written me off as a customer. I am sure some people are satisfied with their Nexus 7's, however that is not the point of my post. It is to inform potential customers of the systemic quality issues plaguing this product and Google's unwillingness to rectify the issue.
BBB complaint to follow. Also, everybody please visit Google Co-Founder Sergey Brin's Google+ page and send him an email detailing your experience with your Nexus 7:
https://plus.google.com/109813896768294978296/posts
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Good to know, but as long as they offer a full refund I see no problem with this.
I gave up on replacements and asked for a refund after my third unit, so don't mistake my tone. It just seems like a reasonable way to cut their losses.

Anakin_SW said:
I purchased 2 Nexus 7's, one for myself and one for my father. My father's tablet has screen separation and he is afraid to exchange it. My tablet had a chipped bezel. I exchanged the tablet for a string of 6 defective Nexus 7's all with light bleed and dead pixels. Today, I called to process my RMA and the supervisor Cameron, told me that they will not process any more RMAs on my account and to please mail back my units.
I just want to inform anybody who is in the RMA process that Google will pull this move on you. I have been nothing but courteous to the reps, I have been patient with the RMA process and Google has written me off as a customer. I am sure some people are satisfied with their Nexus 7's, however that is not the point of my post. It is to inform potential customers of the systemic quality issues plaguing this product and Google's unwillingness to rectify the issue.
BBB complaint to follow. Also, everybody please visit Google Co-Founder Sergey Brin's Google+ page and send him an email detailing your experience with your Nexus 7:
https://plus.google.com/109813896768294978296/posts
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That really sucks. You were trying their product, and you obviously liked it and wanted a good one.
Google is really pushing away some of us customers with this fiasco.

I think it's amazing you got 7 different nexuses (nexi?) with no questions asked. Perhaps they think you are too hard too please so they are giving up. Some people get multiple devices and are content with them because they have no issues, you got 7 and saw issues with all of them. Luck of the draw I guess. The odds are crazy that you got that many messed up ones. How many other companies would easily do 7 replacements.

durangatang said:
I think it's amazing you got 7 different nexuses (nexi?) with no questions asked. Perhaps they think you are too hard too please so they are giving up. Some people get multiple devices and are content with them because they have no issues, you got 7 and saw issues with all of them. Luck of the draw I guess. The odds are crazy that you got that many messed up ones. How many other companies would easily do 7 replacements.
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Well, and this is not a rant. I was very patient and offered them options such as running a quality assurance on a tablet prior to shipping or even repairing any of my tablets by replacing the LCD. They continuously told me that they'd contact me and never did and even getting RMAs was difficult as near the end they kept "Misplacing my CSSN". They really have been playing games and I was a huge fan of Google. Disappointing.

I knew this OP looked familiar. This is the same person that trashed Google when he didn't get his N7 pre order on launch day. It is also the same person that told others to refuse their shipments and called Google demanding a free case and free shipping because he didn't get his N7 fast enough. Now he claims he got 7 defective N7's.
Sent from my DROID RAZR using xda premium

just lou said:
I knew this OP looked familiar. This is the same person that trashed Google when he didn't get his N7 pre order on launch day. It is also the same person that told others to refuse their shipments and called Google demanding a free case and free shipping because he didn't get his N7 fast enough. Now he claims he got 7 defective N7's.
Sent from my DROID RAZR using xda premium
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Good memory! I ended up accepting the tablets because one was a gift for my father and they were sold out everywhere and it's difficult to take a gift back after it's been promised. However, while it's clever that you're trying to attack my character and mitigate my experience, each instance is unrelated, though caused by the same issue, which is Google's treatment of their customers.

I'm surprised this is the first time I've heard this. But I think Google is being completely reasonable by cutting off people with excessive RMAs. Obviously after 6 or 7 returns on a device they aren't making money off of already, they are deep in the hole with you as a customer and will never make it back on whatever apps and content you might have purchased.
I agree it sucks that the device isn't perfect. But 6 RMA in a month, too much. Maybe after the 2nd or 3rd RMA you should have stopped, lived with the raised glass or whatever, and given ASUS more time to address their manufacturing process, then try another RMA later. That is what I'm doing anyway, I had my 2 RMAs in July, still not completely happy, but it's usable and I'm just patiently waiting for things to get better (sounds like we are almost there).

Anakin_SW said:
Good memory! I ended up accepting the tablets because one was a gift for my father and they were sold out everywhere and it's difficult to take a gift back after it's been promised. However, while it's clever that you're trying to attack my character and mitigate my experience, each instance is unrelated, though caused by the same issue, which is Google's treatment of their customers.
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Your posting history and claims speak for themselves. Nuff said.
Sent from my DROID RAZR using xda premium

just lou said:
I knew this OP looked familiar. This is the same person that trashed Google when he didn't get his N7 pre order on launch day. It is also the same person that told others to refuse their shipments and called Google demanding a free case and free shipping because he didn't get his N7 fast enough. Now he claims he got 7 defective N7's.
Sent from my DROID RAZR using xda premium
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Imagine if he cashed in on all 7 google play 25$ GC, thats 175!

I'd have cut you off at three. I think most people who have experiences running or managing businesses would say the same. At some point, you have to cut the losses. i cant see why youre surprised, youre lucky as hell to have gotten 7 without being billed for google's time and effort in my opinion. But with googles resources i can understand them being so generous.
Just lou said nothing about it being related, he was just pointing out the kind of attitude and the outlook you so often have. He only stated the facts in his post and wasn't just throwing around rumors or opinions.
I'm really sorry that you got a defective Nexus 7. I understand you being upset with google about a defective product. But it makes no sense that you've had a company send you 7 devices, not charge you anything extra, and offer you a full refund when you still weren't happy, and you have a snotty attitude. It just screams of entitlement.
You're entitled to use your own money and go buy another device, or use a typewriter. Entitled to a dozen devices, and google paying for all of the labor it takes to send you those, do the paperwork, legwork, shipping, and any other costs, just because you aren't happy with the first one or a full refund, in my opinion you certainly are not.
I think in the case of 7 accepted RMA's, it should be the shareholders getting onto google, not you complaining about them.

There are plenty of people on the XDA who have exchanged several, five or more Nexus 7's for similar reasons. I don't think it's that surprising that bum products are exchanged. But you're entitled to your opinions.
just lou said:
I knew this OP looked familiar. This is the same person that trashed Google when he didn't get his N7 pre order on launch day. It is also the same person that told others to refuse their shipments and called Google demanding a free case and free shipping because he didn't get his N7 fast enough. Now he claims he got 7 defective N7's.
Sent from my DROID RAZR using xda premium
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CharliesTheMan said:
I'd have cut you off at three. I think most people who have experiences running or managing businesses would say the same. At some point, you have to cut the losses. i cant see why youre surprised, youre lucky as hell to have gotten 7 without being billed for google's time and effort in my opinion. But with googles resources i can understand them being so generous.
Just lou said nothing about it being related, he was just pointing out the kind of attitude and the outlook you so often have. He only stated the facts in his post and wasn't just throwing around rumors or opinions.
I'm really sorry that you got a defective Nexus 7. I understand you being upset with google about a defective product. But it makes no sense that you've had a company send you 7 devices, not charge you anything extra, and offer you a full refund when you still weren't happy, and you have a snotty attitude. It just screams of entitlement.
You're entitled to use your own money and go buy another device, or use a typewriter. Entitled to a dozen devices, and google paying for all of the labor it takes to send you those, do the paperwork, legwork, shipping, and any other costs, just because you aren't happy with the first one or a full refund, in my opinion you certainly are not.
I think in the case of 7 accepted RMA's, it should be the shareholders getting onto google, not you complaining about them.
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just lou said:
I knew this OP looked familiar. This is the same person that trashed Google when he didn't get his N7 pre order on launch day. It is also the same person that told others to refuse their shipments and called Google demanding a free case and free shipping because he didn't get his N7 fast enough. Now he claims he got 7 defective N7's.
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Your posting history and claims speak for themselves. Nuff said.
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Although demanding a free case as reparations is a bit silly, I cancelled my pre-order on what turned out to be the final day the Play store was accepting cancellations. Since that allowed me to pick one up on Friday the 13th, the week before anyone in America received their Google Play pre-order, I was very lucky to have been able to cancel. I also saved $20 -- more than shipping -- because I got it discounted from Sam's.
If I had been told that it was too late to cancel, then forced to wait a week and charged $20 extra, I would have been angry too. I probably wouldn't have done anything about it, unlike the OP, but according to you my complaining about it here would have gone some way towards discrediting me and my experience with faulty units. You would think I was just lashing out.
His and my experiences aren't so different. I received three units with screen lift, and before each replacement I called and talked to Google about what amount of screen lift was considered normal. Both times I was advised to exchange. The reason I asked for a refund on my third unit was that I don't need the tablet so badly that I cannot wait for a hardware revision, and this fault could potentially worsen over time. Three in a row and it seemed illogical to try again, so now I'm waiting it out.
The only differences between Anakin's experience and my own are that I called to cancel my pre-order a day or two earlier, and I stopped at three.
Do you think that I'm lying as well?

I can certainly understand Nexus 7 deciding to shut you down after 7 RMA's. Settle up and part ways. You may not like it, but Google has already spent a lot of money sending tablets via UPS/Fedex back and forth in an effort to please you. They have decided that they cannot. Well within their rights to do so, Google is a private business and can choose not to do business with anyone for any reason so long as that reason is not discrimination against a protected class. Put yourself in Google's shoes. If you sent a person 7 brand new in box units and that person found a reason to reject every one of them, what do you think the odds are that the customer will accept the 8th?

I just wanted to make sure I didn't convey the wrong message. I applaud google for replacing the units like they do. But after 7 RMA's, I don't at all blame them for cutting him off, I think it's very reasonable.
pxlitup, I'm familiar with your posts. You post with intelligence and offer up a lot of valuable information, so please don't think I'm lumping any users together.

True. 7 Nexus is excessive. I'm not saying Google has the best CS in the world but try rma-ing 7 times with any other company I bet you most would have giving up on the OP by the 3rd unit.
Sent from my Nexus 7 using xda app-developers app

Dude you are just a troll judging from all your posts. Come on you got 7 Nexus 7's in a month. Asus must have the best customer service on the planet. I don't think Apple would do that.
Sent from my Nexus 7 using xda app-developers app

When we had customers that just simply had issues non stop its better to break off from that customer. The time and resource usually from fixinng non broken items was to much time wasted
Sent from my Nexus 7 using Tapatalk 2

Asus has nothing to do with it. When you buy through Google, they handle exchanges. But, you already bought through the Play Store and are posting your opinion which is based on your personal experience, I'm sure.
pbr35586 said:
Dude you are just a troll judging from all your posts. Come on you got 7 Nexus 7's in a month. Asus must have the best customer service on the planet. I don't think Apple would do that.
Sent from my Nexus 7 using xda app-developers app
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Anakin_SW said:
Asus has nothing to do with it. When you buy through Google, they handle exchanges. But, you already bought through the Play Store and are posting your opinion which is based on your personal experience, I'm sure.
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I bought mine through the play store.. It had screen lift and quite a creak.
The creak I fixed with a 2"x1/4" piece of paper, and the screen lift I fixed with a hardcover copy of the OED and about two days of patience.. ALL of this I did without voiding my warranty or wasting an RMA ticket.
After 7RMA's, you need to take the refund and either wait until they hammer out the manufacturing process, or just buy something else. The fact that you feel ASUS/Google is actually in the wrong for cutting you off after your sixth RMA speaks fathoms about you. #JustSaying