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My Nexus One has developed a stuck pixel. As a launch week buyer, I have 2 more months on my warranty. I also don't own any other phone compatible with my carrier, so I'd prefer a device swap over waiting for a repair - especially since I'm located in Canada.
Any experiences to report involving warranty swaps now that the Nexus One is no longer sold?
Also, I have a little scuff on the corner of my phone, which may or may not count as normal wear and tear. Has anyone here ever been charged for phone damage after a device swap?
I've rooted it but the bootloader is still locked. I was thinking that if I restore to stock via PASSIMG, Google shouldn't know the difference. Perhaps I'll even be able to restore the nandroid backup of one phone to the other.
Sent from my Nexus One using XDA App
Feh. The device swap is no longer an option unless I use a US address. I'm not incredibly excited at the prospect of having to cross the border and pick up my device in a strange place in order to obtain warranty service.
And since I don't currently own any other phone that'll work on WIND Mobile, sending it in for warranty is not an option either.
My choice is, cough up some money for an interim replacement phone, or cross the border for a device swap.
You can have it shipped to my house...
LOL, i just shipped mine out, using a dumb phone is really freakin me out!
Miss my Nexus one already.
v0kal said:
You can have it shipped to my house...
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Click to collapse
Heh thanks, but Baltimore is pretty far from Vancouver.
I'll mull over my options. Warranty ends early in January, but I have a 1-year extension due to my credit card's extended warranty program. I could go with a receiving service in Blaine or Point Roberts but it's just a pain. Or alternately I could get myself a secondary phone to tide me over... which costs money.
Off topic, But did you have to call google to setup the exchange? My power button is beginning to not want to work all the time so i'm thinking about warranty exchanging it. However, my phone is rooted with s=off think that will be a problem?
cmstlist said:
Heh thanks, but Baltimore is pretty far from Vancouver.
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Click to collapse
I'm in Washington state...
Sent from my Nexus One using XDA App
Where in WA?
If I go ahead with it via a US address, I could always use The Letter Carrier in Point Roberts. Still it's a pain.
danger-rat said:
I'm in Washington state...
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
Sent from my Nexus One using XDA App
I'll PM you...
Sent from my Nexus One using XDA App
Remember that HTC uses SLCD on their Nexus One phones. I called Warranty Repair to setup a swap and she said that all phone are exchanged with the new SLCD screens.
So if you have an AMOLED and you don't want an SLCD just think of your options. Either deal with the pixel and keep Amoled or swap to a new SLCD. Some people say that they've swapped and they've gotten AMOLED in return, so I think its a 50/50 chance.
I've seen the SLCD Desire models. I think I actually like them better because the jagged edges of the Pentile matrix give me a headache after a while. So that wouldn't bother me too much. However it would make ROM Manager useless until Clockwork Recovery is updated to support SLCD. So I'd need to flash Amon recovery manually via flash_image.
Sent from my Nexus One using XDA App
In a nutshell... I rooted with superoneclick...Verizon update un-rooted me...can't re-root. Tried using LGNPST to flash stock rom... initially found phone and all was well but got error- can't find USB in dload mode. Phone stuck on -do not remove cable- screen... I had to pull battery. Now my USB port is not working at all (No Icon... tried drivers, cables, 4 different computers, have a second revolution is recognized quickly) whereas before this it was intermittent and I would get it (USB) back after several battery pulls and reboots.
I would like to bring this phone in to have it checked out but since I'm not rooted I can't get rid of the files associated with the original root (such as superuser). I did a factory reset hoping to get USB back and/or get rid of these files to no avail.
I must add I am super new at all this... I've read a lot on the forums but I don't know what I am doing. I didn't install Rom's or do any flashes. Just Wifi Tether, and titanium backup. Which means I also don't have clockwork (I literally just rooted a day or two before update)
Can anyone get me out of this MESS?? I just want to clean up my phone to bring it in for service/exchange but fear they will realize that I rooted.
Please!!! And Thank You for all the great work you do here
Check your cable I had same problem when I used a usb not supplied by verizon. The retailler will do a swap they do not have the time or expertise to check for a root or rom change. Water damage is all they look for. I used to manage a vzn reseller.
So is the phone working or no? It sounds like either it works or that it is stuck in a download screen.
Many cables tried
Thanks for the response... But we have 3 LG phones in the house, 2 Revolutions and a Optimus. I tried all 3 (LG Branded) cables on my phone, which didn't work...but did on the other 2 phones. I think since the other revolution connects easily with a cable to the computer that it is probably not a cable or a driver issue. I may be wrong, but it seems to make sense???
Also, The phone works fine other than there being no USB communication. Thanks for asking...
I fairly new to this as well but I have a thought. If you still have superuser try to use ti to remove the apps you installed and then remove superuser. ti can be uninstalled from the market. No promises if this will work but it is a thought. Hope it helps.
Remove superuser
Can you remove superuser from the market?? If so, I need instructions please.
Try to use Titanium backup which you got from the market to uninstall anything not from the market and then uninstall that. That should get you squared away. I hope...
That's all they look at in the store but they then send the phone to Verizon and if Verizon sees that it was rooted they will send you a bill for full retail of the replacement phone you were given. (Seen it happen many time)
drutman said:
Check your cable I had same problem when I used a usb not supplied by verizon. The retailler will do a swap they do not have the time or expertise to check for a root or rom change. Water damage is all they look for. I used to manage a vzn reseller.
Click to expand...
Click to collapse
Sent from my VS910 4G using XDA App
squidder said:
That's all they look at in the store but they then send the phone to Verizon and if Verizon sees that it was rooted they will send you a bill for full retail of the replacement phone you were given. (Seen it happen many time)
Sent from my VS910 4G using XDA App
Click to expand...
Click to collapse
Quite the opposite for me I've sent back a fascinate rooted with community rom and wireless tether, 1 eris rooted with kaosfroyo and wireless tether on it, and 4 other eris' rooted with tethering and never had a problem. Of course that is not a guarantee for everyone, but I don't know anyone that has ever been charged.
Sent from my VS910 4G using XDA Premium App
Titanium Backup
I believe titanium backup requires you to be rooted... which I'm not since I lost it during the update?
peaveyone said:
I believe titanium backup requires you to be rooted... which I'm not since I lost it during the update?
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Click to collapse
Yea but if you still have super user you might be able to use it. I would give it a shot
Haro912 said:
Yea but if you still have super user you might be able to use it. I would give it a shot
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Click to collapse
Yeah, I tried...it's looking for root
O wow thats a lot. I've done it once on accident and got away with it as well. I shouldn't have said seen many times as I've only seen it happen once but have heard stories online. I guess it just depends which employee looks at it. When u root your phone your warranty is voided so if u recieve a warranty replacement and they see your phone was rooted then u are not entitled to the replacement so they ask for it back or say pay up.
mtmichaelson said:
Quite the opposite for me I've sent back a fascinate rooted with community rom and wireless tether, 1 eris rooted with kaosfroyo and wireless tether on it, and 4 other eris' rooted with tethering and never had a problem. Of course that is not a guarantee for everyone, but I don't know anyone that has ever been charged.
Sent from my VS910 4G using XDA Premium App
Click to expand...
Click to collapse
Sent from my VS910 4G using XDA App
Warranty voided by rooting ?
I am a little concerned about the report of a users phone root voiding a replacement. Think about it for a minute, Android is open source and freedom to write apps is encouraged by all manufact. When you root a phone, the software is not illegal Google market sells root apps for other phones. Do you think the manufacturers would allow the official marketplace to sell apps that could void warranties? BS, this sounds like Sony's attempt to deny PS3 owners replacements after their required sys updates would brick their consoles. I had a buddy whose console froze up and he had to get an attorney to file a complaint before they would warranty it. If that happened to me I would file with the BBB or protest loudly at VZN.
can you guys check out my thread in the marketplace because I really dont want to sell my d3, I just want to fix it. http://forum.xda-developers.com/showthread.php?t=1432260
I looked at your other thread and it seems you have a hardware problem with this phone. Unless this phone has a bad ESN, you should be bringing it back for a replacement. Even if you bought this phone off eBay, it would still be covered under the manufacturers warranty, but I suspect you already know this. It sounds more like you are trying to pawn off a broken phone that can't be activated or replaced to a fellow XDAer, that's not cool!
Sent from my XT862 using Tapatalk
mikedyk43 said:
I looked at your other thread and it seems you have a hardware problem with this phone. Unless this phone has a bad ESN, you should be bringing it back for a replacement. Even if you bought this phone off eBay, it would still be covered under the manufacturers warranty, but I suspect you already know this. It sounds more like you are trying to pawn off a broken phone that can't be activated or replaced to a fellow XDAer, that's not cool!
Sent from my XT862 using Tapatalk
Click to expand...
Click to collapse
No this has been my daily phone for almost 2 months now, clean esn and everything. The only thing that is kinda stopping me is it has not been activated with Verizon and has only been on pageplus.
Who buys a Verizon smartphone to activate on a prepaid network?
Sent from my DROID3 using XDA App
Manic_Dragon said:
Who buys a Verizon smartphone to activate on a prepaid network?
Sent from my DROID3 using XDA App
Click to expand...
Click to collapse
Well I originally got it off of craigslist for a decent price and I cant afford Verizon directly so I did some research and got it on pageplus. Pageplus actually uses Verizon towers, so I only pay $30 a month for 1,200 Minutes / 3,000 SMS/MMS / 100 MB Data on verizon service (win!), and of the 100mb of data I dont use much because im always on wifi. Also im not locked in a contract for 2 years (another win!).
Good job getting a win on Verizon. I don't care for them much, though I dislike AT&T worse, so when T-Mobile goes, that's where I'll be taking my D3 most likely.
So, as I asked on your other thread, I'll ask here; have you tried hooking your phone up to a PC and tried the fast/easy unbrick method I mentioned? It saved my ass and put my phone back to stock. It's in the D3 dev forum. Might work for you, if it's a software issue. If it really is a hardware issue (other than something which is not covered by warranty, e.g., your fault), you should be able to return it for repair/replacement from the manufacturer. Call their customer service/go to their website to find out more (if you can't fix it via the unbrick method). Then maybe you can sell a working, brand new/refurbished device instead of one which may never work again.
Just a suggestion
Sent while mobile using Tapatalk.
BenSWoodruff said:
Good job getting a win on Verizon. I don't care for them much, though I dislike AT&T worse, so when T-Mobile goes, that's where I'll be taking my D3 most likely.
So, as I asked on your other thread, I'll ask here; have you tried hooking your phone up to a PC and tried the fast/easy unbrick method I mentioned? It saved my ass and put my phone back to stock. It's in the D3 dev forum. Might work for you, if it's a software issue. If it really is a hardware issue (other than something which is not covered by warranty, e.g., your fault), you should be able to return it for repair/replacement from the manufacturer. Call their customer service/go to their website to find out more (if you can't fix it via the unbrick method). Then maybe you can sell a working, brand new/refurbished device instead of one which may never work again.
Just a suggestion
Sent while mobile using Tapatalk.
Click to expand...
Click to collapse
I have tried the unbrick method but my computer wont recognize the phone (cant get into fastboot or recovery).
ourtut said:
I have tried the unbrick method but my computer wont recognize the phone (cant get into fastboot or recovery).
Click to expand...
Click to collapse
I apologize for being sceptical of your intentions, there are just a lot of con men out these days trying to take advantage. The warranty I was referring to is Motorola's warranty. You can contact them directly for a replacement as the phone comes with a manufacturer's 1-year warranty. You don't have to have a contract with Verizon for this warranty to be valid. As long as the phone has a clean ESN they have to replace it for hardware malfunctions.
mikedyk43 said:
I apologize for being sceptical of your intentions, there are just a lot of con men out these days trying to take advantage. The warranty I was referring to is Motorola's warranty. You can contact them directly for a replacement as the phone comes with a manufacturer's 1-year warranty. You don't have to have a contract with Verizon for this warranty to be valid. As long as the phone has a clean ESN they have to replace it for hardware malfunctions.
Click to expand...
Click to collapse
Thanks for the info, I didnt know Motorola had a warranty on their phones. Do you think I might run into problems since I was rooted? I will call them at 9am cst (thats when they open lol).
you can easily unroot and then they cant tell
Dri94 said:
you can easily unroot and then they cant tell
Click to expand...
Click to collapse
Not so easy to un root when you cant get into recovery/ fastboot, device wont turn on, pc wont recognize it.
Well if they cant get the device on then your fine. Plus i sent my rooted device in and they replaced it without question
Sent from my XT862 using Tapatalk
ourtut said:
Not so easy to un root when you cant get into recovery/ fastboot, device wont turn on, pc wont recognize it.
Click to expand...
Click to collapse
I would get a charged battery just to verify that does not come on. I could just be the charging circuit that isn't working.
qhsusb_dload is all I get. Buttons no work. Doesn't vibe or anything. Soft reset doesn't work. Any help or am I screwed. I flashed overcome 8.9 wiped prior and wiped dalvik after the reboot and black screen since.
Sent from my SAMSUNG-SGH-I727 using xda premium
I'm really sorry but your device is done. The skyrocket people haven't been able to fix this yet by using a jig or qualcomm tools.
Reading and researching is really important. You can't flash any p73xx rom to the i957, it will brick.
This is exactly why I have tried to get a separate forum for the i957, but that hasn't worked yet.
Hope you are under warranty or that is an expensive mistake.
Sent from my SAMSUNG-SGH-I727 using xda premium
I did the exact same thing you did. It is very confusing (Well not really, I just did'nt take my time to read). I was exhausted because I was very happy to have my new skyrocket and new lte tab. I researched and researched. I rooted, installed custom rom and kernel on my skyrocket. I then rooted my tablet and it was great. I then installed a custom rom for a 7300 on my i957 and Boom, gone. Luckily I was within my 30 day return policy. Everything in my home is either jailbroken, rooted, homebrewed, w/e. so I have somewhat experience.
But the combination of tiredness, excitedness, and what ever else comes along with getting new gadgets, I didn't pay attention and blew up my tablet.
Even with my experience and never bricking anything before, I bricked my tablet. I took it back to the store and making believe I never even heard about rooting, jailbreaking, homebrewing; the sales people tried starting it up and eventually they couldn't get it to start up. I got a new tablet, I told them I left the tablet charging overnight and left it charging when I went to work, because I forgot to disconnect it. When I got home from work it just didn't turn on.
Eventually they gave me a new tablet and said do not charge it for more than 8 hours. They said I was the first customer to ever return this tablet because it was defective (This tablet is a beast). I told them sure I learned my lesson.
When I went home, I rooted it lol and installed the oc kernel. Remember there are no roms for the 4g model.
Before I went back to the store where I purchased my phone&tablet, I found that there is a youtube store that fixes bricked phones and tablets (He has videos of him fixing them) but when I emailed him, he said their program does not support in unbricking the lte tablet. This was about a month ago so you can check to see if they support it now. I think to unbrick phones it was like 50-100 dollars (I forgot)
You are not alone, I made the same dumb mistake. Never do important stuff when you are tired or excited or anxious. Sorry man, good luck.
I may have put this in the wrong area it was late last night and I was frustrated. I tried putting a 7300 ROM on a 7300. I didn't try anything fancy lol. But I appreciate the responsses. You think I'll be able to take it back and see what they can do? Maybe they'll exchange it as if it was a defect? I'll take it there today. See if they will exchange.lesson learned for me. Lesson being wait for updates from Samsung. As slow as they are. Lol thanks for the input if anyone has the capability to fix this
Hit me up.
Sent from my SAMSUNG-SGH-I727 using xda premium
A 7300 rom on a 7300 should only soft brick. Can you get into download or recovery?
Sent from my SAMSUNG-SGH-I727 using xda premium
If you try to turn on your tablet and your screen turns on you can try to install the stock rom through odin again and it will work. There is a thread in this forums that explains how. If it is off and you turn it on and ABSOLUTELY NOTHING happens and it just stays with the black screen, no vibration or anything then it is hard bricked.
If it is hard bricked you can try to take it back and act dumb, not sure how long ago you purchased the tablet. If you are still within the 30 days you should be good because the sales people I took my tablet to did not have the machine to see how many times my device was flashed. If you are outside the 30 days they will tell you to send it to a samsung repair dealer (which I think they will see how many times the device has been flashed). Once you rooted your tablet it voids the warranty and they either do not have to fix it or will charge you an amount equal to your tablet. I did hear of cases where people with rooted tablets just returned it and they fixed it for free. I guess it dpeneds on anything else in life (How lucky are you?)
Yes you did put your question on the right place since this is for all the 8.9 tablets. (Thats the problem I came across with, I wish they make two forums for both tablets because they are in fact different.
Posting from my mobile so I didn't read your post again.
It is extremely rare but sometimes this can happen. Did you have repartition checked in Odin? If so that's bad.
There is something called qpst - qualcomm product support tools - that people are trying to get to work to fix hard bricks.
Sent from my SAMSUNG-SGH-I727 using xda premium
No prob man. I'll look that up. I'm gonna seems it in to Samsung see if they can fix it. It's under warranty. Anyone done this before?
Sent from my SGH-I727 using xda premium
mobiletechvideos now has support for hard bricked tabs! finally! just sent the payment today and i will send out my tab once i get home from work. ill keep yall posted on how it goes.
here is the link: http://mobiletechvideos.mybigcommerce.com/samsung-galaxy-tab-8-9-jtag-brick-repair/
Thanks for updating us.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Thought this was very odd. I was on phone with tech support cuz my phone bricked itself today. not sure how or why i wasnt even using it. The tech sending me replacement suggested i root my phone because it would help a lot with the random reboot issue i originally had called ina bout last week.
Proceeded to tell me that Verizon does not care if you root as long as the factory data reset will work as intended for them.
Didnt know if this information was well known or not just thought it was odd that a tech tell me to root my phone.
cbrebel said:
Thought this was very odd. I was on phone with tech support cuz my phone bricked itself today. not sure how or why i wasnt even using it. The tech sending me replacement suggested i root my phone because it would help a lot with the random reboot issue i originally had called ina bout last week.
Proceeded to tell me that Verizon does not care if you root as long as the factory data reset will work as intended for them.
Didnt know if this information was well known or not just thought it was odd that a tech tell me to root my phone.
Click to expand...
Click to collapse
I am guessing that means the LG/Stock Factory Reset but CWM Factory Reset does the exact same thing so I am still wondering what that means.. very suspicious
That's very odd. I used to work for AT&T and they said we could loose our job of we told a customer to change the core software on any device. Strange indeed.
--My REVO is Broken, tweaked, SC'd, and TB'd. Just awesome!
drt054 said:
I am guessing that means the LG/Stock Factory Reset but CWM Factory Reset does the exact same thing so I am still wondering what that means.. very suspicious
Click to expand...
Click to collapse
yeah that is what he was saying (he was telling me how he rooted his and was using cwm as well) but he said that verizons policy is that as long as the "STOCK" factory reset takes it back to original condition then they will not persue anything any further. (which btw is stock zv7 right now) the new phone they shipped me doesnt have zv8 yet either.
who knows i just thought i would elaborate what the tech told me.
the phone i sending back had CWM on it and wouldnt boot or charge battery. so i manage to get it into emergency mode and left it for about 18 hours which gave me almost 35 % charge( seems very low) but i managed to push the zv7 tot and revivie it to send back. YAY
Vzn and root
There is a lot of misconception about rooting, I used to co manage a vzn reseller.
If you go to the android market there are root apps all over the place, if rooting voided any warranties there would be huge liability issues for legal software developers and customer uproar. Plus the hardware OEMS would not alllow it to be sold legally. Rooting is a software change you are not hacking or modifying hardware here. Plus android is marketed as open source unlike iphone OS.
drutman said:
There is a lot of misconception about rooting, I used to co manage a vzn reseller.
If you go to the android market there are root apps all over the place, if rooting voided any warranties there would be huge liability issues for legal software developers and customer uproar. Plus the hardware OEMS would not alllow it to be sold legally. Rooting is a software change you are not hacking or modifying hardware here. Plus android is marketed as open source unlike iphone OS.
Click to expand...
Click to collapse
+1 U.S already has declared that rooting any android device is not under any circumstances classed as illegal.
Sent from my Sensation using XDA
RevoRooting
Verizon might also be less persnickety about rooting on the Revolution because it's on its way out. I know Verizon was much pickier about my Droid 1 when it was new than they were a few months ago.
sensation lover said:
+1 U.S already has declared that rooting any android device is not under any circumstances classed as illegal.
Sent from my Sensation using XDA
Click to expand...
Click to collapse
This was only a 1 year term on that ruling. it is coming up again soon whether or not it is viable to do it or not.
cbrebel said:
yeah that is what he was saying (he was telling me how he rooted his and was using cwm as well) but he said that verizons policy is that as long as the "STOCK" factory reset takes it back to original condition then they will not persue anything any further. (which btw is stock zv7 right now) the new phone they shipped me doesnt have zv8 yet either.
who knows i just thought i would elaborate what the tech told me.
the phone i sending back had CWM on it and wouldnt boot or charge battery. so i manage to get it into emergency mode and left it for about 18 hours which gave me almost 35 % charge( seems very low) but i managed to push the zv7 tot and revivie it to send back. YAY
Click to expand...
Click to collapse
Oh man, I totally did that when I had gotten my Revo. Fortunately Thecubed was around, and he took control of my computer and fixed the phone. It was awesome. I recall the battery taking for ever to recharge. We had to wait 30 minutes before we could try anything. We needed enough juice to run ADB and push stuff to my phone.
yep what the verizon sales/ tech guy said
walked into verizon today. my phone messed up but thats another thread... and he literally said verizon does not care if u root your phone... didnt say as long as or anything else. just said they dont care. so yeah feel free to ask them yourself.
LaggyWizard said:
walked into verizon today. my phone messed up but thats another thread... and he literally said verizon does not care if u root your phone... didnt say as long as or anything else. just said they dont care. so yeah feel free to ask them yourself.
Click to expand...
Click to collapse
That's the glory of open source...
Sent from my VS910 4G using XDA
Yeah they Dont care, but brick one & try to get a replacement in warranty if you do.
Last month i made a boo boo installing Clockwork Mod and locked it up.
While they were very helpful, nice, and understanding; And a couple weeks later when I came in with my repaired phone (thanks to un_brickable) were more than happy to get me back online with a new sim card (I had to use my sons old HTC Incredible until I FINALLY found the fix). The warranty is now VOID and I was NOT going to get a new one.
I also dropped the protection plan & bought a "development" Revolution off of E-bay. So if i blow one up i can be back up & running in a couple minutes. cheaper in the long run.
Sometimes being Honest doesnt pay off. But in the end I have a BETTER phone for the experience. (2 of them actually)
cbrebel said:
Proceeded to tell me that Verizon does not care if you root as long as the factory data reset will work as intended for them.
Click to expand...
Click to collapse
I find this hard to believe. If they don't care, why do they keep shutting the door on every new exploit?
Sent from my BrokenOut 1.1 4G VS910 LG Revolution using Tapatalk 2.
stackrat said:
I find this hard to believe. If they don't care, why do they keep shutting the door on every new exploit?
Sent from my BrokenOut 1.1 4G VS910 LG Revolution using Tapatalk 2.
Click to expand...
Click to collapse
Because an exploit is just that, something that can be used maliciously. They aren't trying to screw with rooted people, they are patching security holes.
Sent from my Gingervolt-ed VS910 4G using xda premium
stackrat said:
I find this hard to believe. If they don't care, why do they keep shutting the door on every new exploit?
Sent from my BrokenOut 1.1 4G VS910 LG Revolution using Tapatalk 2.
Click to expand...
Click to collapse
any vulnerable area in the code HAS to be patched because the first people we blame for the phone getting hacked, is Verizon, for not having the security it should have in the software
Sent from my VS910 4G using XDA
Rooted phones are a liability...
For Verizon. The reps don't care (of course), but the main company does. It does void your warranty if they find out about it.
See, the tethering apps, Google navigation, Google voice, etc, etc are all lost profits. This is especially true with this phone, where in stock form, they nickel and dime you for "Verizon Navigation," "Verizon Voicemail," and "Verizon Tether."
Another negative impact for them is the number of returns the early rooting and experimentation process creates. I can remember the number of "forced failures" and nit-picking occurring on my old Eris when people were flashing the leaked upgrade that permanently disabled root, just so they had an excuse to return them.
The Verizon reps are "next-to-minimum-wage," 18-30 year old employees who could give a rat's patootie what you do with your phone. The RMA techs, on the other hand, may not be so forgiving.