[Q] USB Gone, Lost Root, need sys files gone - LG Revolution

In a nutshell... I rooted with superoneclick...Verizon update un-rooted me...can't re-root. Tried using LGNPST to flash stock rom... initially found phone and all was well but got error- can't find USB in dload mode. Phone stuck on -do not remove cable- screen... I had to pull battery. Now my USB port is not working at all (No Icon... tried drivers, cables, 4 different computers, have a second revolution is recognized quickly) whereas before this it was intermittent and I would get it (USB) back after several battery pulls and reboots.
I would like to bring this phone in to have it checked out but since I'm not rooted I can't get rid of the files associated with the original root (such as superuser). I did a factory reset hoping to get USB back and/or get rid of these files to no avail.
I must add I am super new at all this... I've read a lot on the forums but I don't know what I am doing. I didn't install Rom's or do any flashes. Just Wifi Tether, and titanium backup. Which means I also don't have clockwork (I literally just rooted a day or two before update)
Can anyone get me out of this MESS?? I just want to clean up my phone to bring it in for service/exchange but fear they will realize that I rooted.
Please!!! And Thank You for all the great work you do here

Check your cable I had same problem when I used a usb not supplied by verizon. The retailler will do a swap they do not have the time or expertise to check for a root or rom change. Water damage is all they look for. I used to manage a vzn reseller.

So is the phone working or no? It sounds like either it works or that it is stuck in a download screen.

Many cables tried
Thanks for the response... But we have 3 LG phones in the house, 2 Revolutions and a Optimus. I tried all 3 (LG Branded) cables on my phone, which didn't work...but did on the other 2 phones. I think since the other revolution connects easily with a cable to the computer that it is probably not a cable or a driver issue. I may be wrong, but it seems to make sense???
Also, The phone works fine other than there being no USB communication. Thanks for asking...

I fairly new to this as well but I have a thought. If you still have superuser try to use ti to remove the apps you installed and then remove superuser. ti can be uninstalled from the market. No promises if this will work but it is a thought. Hope it helps.

Remove superuser
Can you remove superuser from the market?? If so, I need instructions please.

Try to use Titanium backup which you got from the market to uninstall anything not from the market and then uninstall that. That should get you squared away. I hope...

That's all they look at in the store but they then send the phone to Verizon and if Verizon sees that it was rooted they will send you a bill for full retail of the replacement phone you were given. (Seen it happen many time)
drutman said:
Check your cable I had same problem when I used a usb not supplied by verizon. The retailler will do a swap they do not have the time or expertise to check for a root or rom change. Water damage is all they look for. I used to manage a vzn reseller.
Click to expand...
Click to collapse
Sent from my VS910 4G using XDA App

squidder said:
That's all they look at in the store but they then send the phone to Verizon and if Verizon sees that it was rooted they will send you a bill for full retail of the replacement phone you were given. (Seen it happen many time)
Sent from my VS910 4G using XDA App
Click to expand...
Click to collapse
Quite the opposite for me I've sent back a fascinate rooted with community rom and wireless tether, 1 eris rooted with kaosfroyo and wireless tether on it, and 4 other eris' rooted with tethering and never had a problem. Of course that is not a guarantee for everyone, but I don't know anyone that has ever been charged.
Sent from my VS910 4G using XDA Premium App

Titanium Backup
I believe titanium backup requires you to be rooted... which I'm not since I lost it during the update?

peaveyone said:
I believe titanium backup requires you to be rooted... which I'm not since I lost it during the update?
Click to expand...
Click to collapse
Yea but if you still have super user you might be able to use it. I would give it a shot

Haro912 said:
Yea but if you still have super user you might be able to use it. I would give it a shot
Click to expand...
Click to collapse
Yeah, I tried...it's looking for root

O wow thats a lot. I've done it once on accident and got away with it as well. I shouldn't have said seen many times as I've only seen it happen once but have heard stories online. I guess it just depends which employee looks at it. When u root your phone your warranty is voided so if u recieve a warranty replacement and they see your phone was rooted then u are not entitled to the replacement so they ask for it back or say pay up.
mtmichaelson said:
Quite the opposite for me I've sent back a fascinate rooted with community rom and wireless tether, 1 eris rooted with kaosfroyo and wireless tether on it, and 4 other eris' rooted with tethering and never had a problem. Of course that is not a guarantee for everyone, but I don't know anyone that has ever been charged.
Sent from my VS910 4G using XDA Premium App
Click to expand...
Click to collapse
Sent from my VS910 4G using XDA App

Warranty voided by rooting ?
I am a little concerned about the report of a users phone root voiding a replacement. Think about it for a minute, Android is open source and freedom to write apps is encouraged by all manufact. When you root a phone, the software is not illegal Google market sells root apps for other phones. Do you think the manufacturers would allow the official marketplace to sell apps that could void warranties? BS, this sounds like Sony's attempt to deny PS3 owners replacements after their required sys updates would brick their consoles. I had a buddy whose console froze up and he had to get an attorney to file a complaint before they would warranty it. If that happened to me I would file with the BBB or protest loudly at VZN.

Related

[Q] Buying Droid Bionic tomorrow, can I root the device?

Verizon 4G LTE allows speeds of 10Mbps which is insane, Tmobile has around 3Mbps
Should I chose Droid Bionic or go to Sprint and chose Samsung Galaxy S II?
I like the idea of the Bionic having better resolution
I really like the idea of a device as fast as the HTC Thunderbolt but with dual CPU
Any advice?
It is supposedly already rooted somewhere. But personally I avoid Motorola blur enabled phones unless your whole intent is to have problem with crashing or resetting. I would wait to buy it until a stable nonBLUR ROM is out like cyanogen. I like Moto hardware, but supporting Moto software just plain sucks.
Sent from my mwp6985 / Trophy using XDA Windows Phone 7 App
http://phandroid.com/2011/09/02/mot...ore-we-can-even-get-an-official-release-date/ but browsing from my phone I am lazy to search the validity of the source.
Sent from my mwp6985 / Trophy using XDA Windows Phone 7 App
The droid 3 method works. http://www.psouza4.com/droid3/
The other thread here offering a bounty for the first root has confirmation.
One caveat. I do not believe there is a way to back out of root, yet, for the Bionic.
rafarataneneces said:
Verizon 4G LTE allows speeds of 10Mbps which is insane, Tmobile has around 3Mbps
Should I chose Droid Bionic or go to Sprint and chose Samsung Galaxy S II?
I like the idea of the Bionic having better resolution
I really like the idea of a device as fast as the HTC Thunderbolt but with dual CPU
Any advice?
Click to expand...
Click to collapse
10 would be the really really low end. I get 20+.
GertBFrobe said:
One caveat. I do not believe there is a way to back out of root, yet, for the Bionic.
Click to expand...
Click to collapse
Just removing su and Superuser.apk should be enough to back out of root for now.
I'm leaving now, hope to get the phone soon
Well here's my 2 cents. I just moved to Southern California and was on Sprint previously (with the Evo rooted) which sucks where I live so I went over and switched to T-mobile (with the Sensation stock). T-mobile wasn't cutting it for me either. Was on it for 29 days and returned it. Now I'm on Verizon with the LG revolution that I've had for a few days (worst phone I've used) till I pick up my bionic today. Verizons service and coverage is bad ass totally worth it. All I gotta say.
Sent from my VS910 4G using xda premium
Berzerker7 said:
Just removing su and Superuser.apk should be enough to back out of root for now.
Click to expand...
Click to collapse
B, doesn't the one-click process do more than just add in su and superuser.apk? I thought that there are other changes within the system files. I could be wrong.
I'll be waiting for an SBF, myself.
Doesn't look like it, it uses an exploit, which was already in the original code and doesn't do any system modifications besides adding files. Removing them will get rid of root.
Of course, if we had an SBF, it'd be easier.
redmatt said:
It is supposedly already rooted somewhere. But personally I avoid Motorola blur enabled phones unless your whole intent is to have problem with crashing or resetting. I would wait to buy it until a stable nonBLUR ROM is out like cyanogen. I like Moto hardware, but supporting Moto software just plain sucks.
Sent from my mwp6985 / Trophy using XDA Windows Phone 7 App
Click to expand...
Click to collapse
FWIW, my wife has a Droid X and it's been as stable, if not more so, than my Incredible. She has never had an issue with "crashing or resetting".
I got my Bionic at 8am this morning and the root method for the droid 3 worked perfectly. The longest part was waiting for the motorola drivers to install. I am now rooted and have made a backup of my apps with Titanium. I will be removing the Verizon installed bloat next. Until there is a recovery and way to restore I will leave all the blur and phone files alone though...
tbgreen89 said:
Well here's my 2 cents. I just moved to Southern California and was on Sprint previously (with the Evo rooted) which sucks where I live so I went over and switched to T-mobile (with the Sensation stock). T-mobile wasn't cutting it for me either. Was on it for 29 days and returned it. Now I'm on Verizon with the LG revolution that I've had for a few days (worst phone I've used) till I pick up my bionic today. Verizons service and coverage is bad ass totally worth it. All I gotta say.
Sent from my VS910 4G using xda premium
Click to expand...
Click to collapse
+1 I did they exact same thing but with a Droid Charge... Verizon all the way!! Going to pick up my Bionic today for exchange..
So the Droid 3 root method works on the Bionic? I am trying to figure out which phone to get that I can EASILY root. I had a D2 and rooted with DoRoot with ease and since I know NOTHING about programming, etc. I need something easy. Thanks for any help!
rooting bionic
"I got my Bionic at 8am this morning and the root method for the droid 3 worked perfectly. The longest part was waiting for the motorola drivers to install. I am now rooted and have made a backup of my apps with Titanium. I will be removing the Verizon installed bloat next. Until there is a recovery and way to restore I will leave all the blur and phone files alone though..."
May i ask you if your bionic has 2.3.4 or 2.2.2?
EDIT........
WarrantyVoided said:
"I got my Bionic at 8am this morning and the root method for the droid 3 worked perfectly. The longest part was waiting for the motorola drivers to install. I am now rooted and have made a backup of my apps with Titanium. I will be removing the Verizon installed bloat next. Until there is a recovery and way to restore I will leave all the blur and phone files alone though..."
May i ask you if your bionic has 2.3.4 or 2.2.2?
Click to expand...
Click to collapse
All new bionics have 2.3.4
smalltownbird said:
I got my Bionic at 8am this morning and the root method for the droid 3 worked perfectly. The longest part was waiting for the motorola drivers to install. I am now rooted and have made a backup of my apps with Titanium. I will be removing the Verizon installed bloat next. Until there is a recovery and way to restore I will leave all the blur and phone files alone though...
Click to expand...
Click to collapse
Were you able to restore a previous backup from Titanium? I'm trying to use it and restore my apps from a backup on my Charge but it looks like the Bionic cannot see the backup.
stang68x said:
Were you able to restore a previous backup from Titanium? I'm trying to use it and restore my apps from a backup on my Charge but it looks like the Bionic cannot see the backup.
Click to expand...
Click to collapse
At first it did not see any of my stuff either at first. I'm not even really sure what I did beyond rebooting, but it worked just fine. Mine is rooted and all apps are back up and running. next step is to get rid of all the crapware.

[Q] Rooting will put a red flag on your account?

I went to Verizon today to help get my friend get a phone. And the guy (who is actually pretty cool and tech-savy) who helped me get my Droid Bionic happened to be working. As he was setting up my friends phone we were talking about cool things to do with my Bionic. He asked if I had it rooted, and I told him I did. He advised me to unroot it because, "Verizon is sending out 'spikes' and tracks who rooted their phones, will fry your SIM card, and put a flag on your account". I understand that rooting voids your warranty and is a breach to your contract. But is what he said true?
I had a LG G2X and a HTC HD7, both have been rooted and never been "spiked or fried".
Nope. Total BS.
art0605 said:
I went to Verizon today to help get my friend get a phone. And the guy (who is actually pretty cool and tech-savy) who helped me get my Droid Bionic happened to be working. As he was setting up my friends phone we were talking about cool things to do with my Bionic. He asked if I had it rooted, and I told him I did. He advised me to unroot it because, "Verizon is sending out 'spikes' and tracks who rooted their phones, will fry your SIM card, and put a flag on your account". I understand that rooting voids your warranty and is a breach to your contract. But is what he said true?
I had a LG G2X and a HTC HD7, both have been rooted and never been "spiked or fried".
Click to expand...
Click to collapse
The absolute most horse**** thing I've ever heard. Employee oughta be fired.
art0605 said:
I went to Verizon today to help get my friend get a phone. And the guy (who is actually pretty cool and tech-savy) who helped me get my Droid Bionic happened to be working. As he was setting up my friends phone we were talking about cool things to do with my Bionic. He asked if I had it rooted, and I told him I did. He advised me to unroot it because, "Verizon is sending out 'spikes' and tracks who rooted their phones, will fry your SIM card, and put a flag on your account". I understand that rooting voids your warranty and is a breach to your contract. But is what he said true?
I had a LG G2X and a HTC HD7, both have been rooted and never been "spiked or fried".
Click to expand...
Click to collapse
LMAO...he can't be that tech-savvy, or if he is, he's just being a total tool. What a ridiculous story to make up
AdamNJ77 said:
LMAO...he can't be that tech-savvy, or if he is, he's just being a total tool. What a ridiculous story to make up
Click to expand...
Click to collapse
You guys are probably right. He just has me paranoid now. So if I root my phone (successfully, again), I'll be fine?
art0605 said:
You guys are probably right. He just has me paranoid now. So if I root my phone (successfully, again), I'll be fine?
Click to expand...
Click to collapse
Yes, you will be fine. If you are worried about big red knowing your rooted, in the future try not telling the guy you rooted lol
Phones that have been rooted/modified will generally be refused service(as in troubleshooting) and/or warranty exchange. And generally the account will be notated that the customer has a modified device so that if he tries to go to another store, they will know. If you're smart enough to root it, then you should be smart enough to fix whatever you broke. This is part of the reason why I hate one-clicks.
Or do a damn NAND before you flash/modify something.
That said, you should be aware that some app/service vendors have ways of preventing their things to be installed on a rooted phone. I think both Blockbuster and Netflix have toyed with this, for instance. In those cases, you'll have to wait around for someone to get a fix out.
unremarked said:
Phones that have been rooted/modified will generally be refused service(as in troubleshooting) and/or warranty exchange. And generally the account will be notated that the customer has a modified device so that if he tries to go to another store, they will know. If you're smart enough to root it, then you should be smart enough to fix whatever you broke. This is part of the reason why I hate one-clicks.
Or do a damn NAND before you flash/modify something.
Click to expand...
Click to collapse
So if I don't tell them that it's rooted, and they don't see it, will Verizon be able to know through their network? Because I was having trouble sending and receiving text messages a couple days ago and was working with the rep to get it resolved. I'm sure he knew it was rooted. Then he called tech services and they worked on it for about an hour or so. Neither of them mentioned anything about my rooted device or denied me help because of it.
I actually have the netflix app on mine rooted and strapped. No problems here. But its true some apps do know and care for sure.
Sent from my DROID BIONIC using XDA App
art0605 said:
So if I don't tell them that it's rooted, and they don't see it, will Verizon be able to know through their network? Because I was having trouble sending and receiving text messages a couple days ago and was working with the rep to get it resolved. I'm sure he knew it was rooted. Then he called tech services and they worked on it for about an hour or so. Neither of them mentioned anything about my rooted device or denied me help because of it.
Click to expand...
Click to collapse
Then that Rep was doing you a favor so be sure to give a good score if you get the survey.
Sent from my DROID BIONIC using XDA App
art0605 said:
I went to Verizon today to help get my friend get a phone. And the guy (who is actually pretty cool and tech-savy) who helped me get my Droid Bionic happened to be working. As he was setting up my friends phone we were talking about cool things to do with my Bionic. He asked if I had it rooted, and I told him I did. He advised me to unroot it because, "Verizon is sending out 'spikes' and tracks who rooted their phones, will fry your SIM card, and put a flag on your account". I understand that rooting voids your warranty and is a breach to your contract. But is what he said true?
I had a LG G2X and a HTC HD7, both have been rooted and never been "spiked or fried".
Click to expand...
Click to collapse
He actually said that? What a moron. It's great if you don't know anything, but for those of us that do, what the heck is he thinking?
I was @ best buy and found out their phone warranty ($10 month, no deductible) covers rooted phones!!! Couple that with the buy back program which is top notch and I was scratching my head wondering why any of us would ever buy directly from big red or anybody. They also have the "mail in rebates" as immediate rebates.
If you like having the latest and greatest though, especially if you like rooting, best buy is the spot. Makes me wanna talk my buddy out of his upgrade (on my account) just so I can do it there...lol
Sent from my DROIDX using XDA App
rickuski said:
I was @ best buy and found out their phone warranty ($10 month, no deductible) covers rooted phones!!! Couple that with the buy back program which is top notch and I was scratching my head wondering why any of us would ever buy directly from big red or anybody. They also have the "mail in rebates" as immediate rebates.
If you like having the latest and greatest though, especially if you like rooting, best buy is the spot. Makes me wanna talk my buddy out of his upgrade (on my account) just so I can do it there...lol
Sent from my DROIDX using XDA App
Click to expand...
Click to collapse
Things that are too good to be true generally are... I'd read that fine print very carefully.
Sent from my DROID BIONIC using XDA App
unremarked said:
Things that are too good to be true generally are... I'd read that fine print very carefully.
Sent from my DROID BIONIC using XDA App
Click to expand...
Click to collapse
Please elaborate as I have poor eyesight and can't really read the fine print very well
art0605 said:
So if I don't tell them that it's rooted, and they don't see it, will Verizon be able to know through their network? Because I was having trouble sending and receiving text messages a couple days ago and was working with the rep to get it resolved. I'm sure he knew it was rooted. Then he called tech services and they worked on it for about an hour or so. Neither of them mentioned anything about my rooted device or denied me help because of it.
Click to expand...
Click to collapse
No there's no way to tell. If you actually told them ' I rooted my phone ' they would quickly tell you that none of their support team can help you, or if you get a nice person they would say that and still continue to try and help you- but they have no obligation to help you with a rooted phone.
Rooting your phone basically means you will not get any support from them (only if they know you rooted it).
unremarked said:
Phones that have been rooted/modified will generally be refused service(as in troubleshooting) and/or warranty exchange. And generally the account will be notated that the customer has a modified device so that if he tries to go to another store, they will know. If you're smart enough to root it, then you should be smart enough to fix whatever you broke. This is part of the reason why I hate one-clicks.
Or do a damn NAND before you flash/modify something.
Click to expand...
Click to collapse
This, they tried putting a note on my account saying I was rooted because I was using go launcher instead of the stock. ****ing idiots. and yeah if they think you have it rooted they'll pretty much deny you service.
also, excellent avatar.
Berzerker7 said:
The absolute most horse**** thing I've ever heard. Employee oughta be fired.
Click to expand...
Click to collapse
Lol right
Sent from my DROID BIONIC using xda premium
I've returned phones without unrooting them and they've never said anything. I do suggest making it look as much like stock as you can (dont return it with custom boot animations or themes). I dont think they look at the returned phones in all that much detail. You obviously don't want it looking all customized because then they don't have to look too hard.
Sent from my DROID BIONIC using XDA App
On a side note, the last person you want to listen to is a instore cellphone sales Rep. They know less than anyone. Its industry standard for them to have their workers being clueless.
I've actually been in a store and was able to help other customers better than they could. I won't let them help me with anything other than ringing up my purchase and hope they get that right and not overcharge me (one time on sprint, they messed up my package and I was getting charged for data usage and ran up my phone bill and they shut off the phone days later for running up the bill by using too much data even though it was supposed to be unlimited)
Sent from my DROID BIONIC using XDA App

can someone help me?

can you guys check out my thread in the marketplace because I really dont want to sell my d3, I just want to fix it. http://forum.xda-developers.com/showthread.php?t=1432260
I looked at your other thread and it seems you have a hardware problem with this phone. Unless this phone has a bad ESN, you should be bringing it back for a replacement. Even if you bought this phone off eBay, it would still be covered under the manufacturers warranty, but I suspect you already know this. It sounds more like you are trying to pawn off a broken phone that can't be activated or replaced to a fellow XDAer, that's not cool!
Sent from my XT862 using Tapatalk
mikedyk43 said:
I looked at your other thread and it seems you have a hardware problem with this phone. Unless this phone has a bad ESN, you should be bringing it back for a replacement. Even if you bought this phone off eBay, it would still be covered under the manufacturers warranty, but I suspect you already know this. It sounds more like you are trying to pawn off a broken phone that can't be activated or replaced to a fellow XDAer, that's not cool!
Sent from my XT862 using Tapatalk
Click to expand...
Click to collapse
No this has been my daily phone for almost 2 months now, clean esn and everything. The only thing that is kinda stopping me is it has not been activated with Verizon and has only been on pageplus.
Who buys a Verizon smartphone to activate on a prepaid network?
Sent from my DROID3 using XDA App
Manic_Dragon said:
Who buys a Verizon smartphone to activate on a prepaid network?
Sent from my DROID3 using XDA App
Click to expand...
Click to collapse
Well I originally got it off of craigslist for a decent price and I cant afford Verizon directly so I did some research and got it on pageplus. Pageplus actually uses Verizon towers, so I only pay $30 a month for 1,200 Minutes / 3,000 SMS/MMS / 100 MB Data on verizon service (win!), and of the 100mb of data I dont use much because im always on wifi. Also im not locked in a contract for 2 years (another win!).
Good job getting a win on Verizon. I don't care for them much, though I dislike AT&T worse, so when T-Mobile goes, that's where I'll be taking my D3 most likely.
So, as I asked on your other thread, I'll ask here; have you tried hooking your phone up to a PC and tried the fast/easy unbrick method I mentioned? It saved my ass and put my phone back to stock. It's in the D3 dev forum. Might work for you, if it's a software issue. If it really is a hardware issue (other than something which is not covered by warranty, e.g., your fault), you should be able to return it for repair/replacement from the manufacturer. Call their customer service/go to their website to find out more (if you can't fix it via the unbrick method). Then maybe you can sell a working, brand new/refurbished device instead of one which may never work again.
Just a suggestion
Sent while mobile using Tapatalk.
BenSWoodruff said:
Good job getting a win on Verizon. I don't care for them much, though I dislike AT&T worse, so when T-Mobile goes, that's where I'll be taking my D3 most likely.
So, as I asked on your other thread, I'll ask here; have you tried hooking your phone up to a PC and tried the fast/easy unbrick method I mentioned? It saved my ass and put my phone back to stock. It's in the D3 dev forum. Might work for you, if it's a software issue. If it really is a hardware issue (other than something which is not covered by warranty, e.g., your fault), you should be able to return it for repair/replacement from the manufacturer. Call their customer service/go to their website to find out more (if you can't fix it via the unbrick method). Then maybe you can sell a working, brand new/refurbished device instead of one which may never work again.
Just a suggestion
Sent while mobile using Tapatalk.
Click to expand...
Click to collapse
I have tried the unbrick method but my computer wont recognize the phone (cant get into fastboot or recovery).
ourtut said:
I have tried the unbrick method but my computer wont recognize the phone (cant get into fastboot or recovery).
Click to expand...
Click to collapse
I apologize for being sceptical of your intentions, there are just a lot of con men out these days trying to take advantage. The warranty I was referring to is Motorola's warranty. You can contact them directly for a replacement as the phone comes with a manufacturer's 1-year warranty. You don't have to have a contract with Verizon for this warranty to be valid. As long as the phone has a clean ESN they have to replace it for hardware malfunctions.
mikedyk43 said:
I apologize for being sceptical of your intentions, there are just a lot of con men out these days trying to take advantage. The warranty I was referring to is Motorola's warranty. You can contact them directly for a replacement as the phone comes with a manufacturer's 1-year warranty. You don't have to have a contract with Verizon for this warranty to be valid. As long as the phone has a clean ESN they have to replace it for hardware malfunctions.
Click to expand...
Click to collapse
Thanks for the info, I didnt know Motorola had a warranty on their phones. Do you think I might run into problems since I was rooted? I will call them at 9am cst (thats when they open lol).
you can easily unroot and then they cant tell
Dri94 said:
you can easily unroot and then they cant tell
Click to expand...
Click to collapse
Not so easy to un root when you cant get into recovery/ fastboot, device wont turn on, pc wont recognize it.
Well if they cant get the device on then your fine. Plus i sent my rooted device in and they replaced it without question
Sent from my XT862 using Tapatalk
ourtut said:
Not so easy to un root when you cant get into recovery/ fastboot, device wont turn on, pc wont recognize it.
Click to expand...
Click to collapse
I would get a charged battery just to verify that does not come on. I could just be the charging circuit that isn't working.

Verizon tech just told me to ROOT my phone

Thought this was very odd. I was on phone with tech support cuz my phone bricked itself today. not sure how or why i wasnt even using it. The tech sending me replacement suggested i root my phone because it would help a lot with the random reboot issue i originally had called ina bout last week.
Proceeded to tell me that Verizon does not care if you root as long as the factory data reset will work as intended for them.
Didnt know if this information was well known or not just thought it was odd that a tech tell me to root my phone.
cbrebel said:
Thought this was very odd. I was on phone with tech support cuz my phone bricked itself today. not sure how or why i wasnt even using it. The tech sending me replacement suggested i root my phone because it would help a lot with the random reboot issue i originally had called ina bout last week.
Proceeded to tell me that Verizon does not care if you root as long as the factory data reset will work as intended for them.
Didnt know if this information was well known or not just thought it was odd that a tech tell me to root my phone.
Click to expand...
Click to collapse
I am guessing that means the LG/Stock Factory Reset but CWM Factory Reset does the exact same thing so I am still wondering what that means.. very suspicious
That's very odd. I used to work for AT&T and they said we could loose our job of we told a customer to change the core software on any device. Strange indeed.
--My REVO is Broken, tweaked, SC'd, and TB'd. Just awesome!
drt054 said:
I am guessing that means the LG/Stock Factory Reset but CWM Factory Reset does the exact same thing so I am still wondering what that means.. very suspicious
Click to expand...
Click to collapse
yeah that is what he was saying (he was telling me how he rooted his and was using cwm as well) but he said that verizons policy is that as long as the "STOCK" factory reset takes it back to original condition then they will not persue anything any further. (which btw is stock zv7 right now) the new phone they shipped me doesnt have zv8 yet either.
who knows i just thought i would elaborate what the tech told me.
the phone i sending back had CWM on it and wouldnt boot or charge battery. so i manage to get it into emergency mode and left it for about 18 hours which gave me almost 35 % charge( seems very low) but i managed to push the zv7 tot and revivie it to send back. YAY
Vzn and root
There is a lot of misconception about rooting, I used to co manage a vzn reseller.
If you go to the android market there are root apps all over the place, if rooting voided any warranties there would be huge liability issues for legal software developers and customer uproar. Plus the hardware OEMS would not alllow it to be sold legally. Rooting is a software change you are not hacking or modifying hardware here. Plus android is marketed as open source unlike iphone OS.
drutman said:
There is a lot of misconception about rooting, I used to co manage a vzn reseller.
If you go to the android market there are root apps all over the place, if rooting voided any warranties there would be huge liability issues for legal software developers and customer uproar. Plus the hardware OEMS would not alllow it to be sold legally. Rooting is a software change you are not hacking or modifying hardware here. Plus android is marketed as open source unlike iphone OS.
Click to expand...
Click to collapse
+1 U.S already has declared that rooting any android device is not under any circumstances classed as illegal.
Sent from my Sensation using XDA
RevoRooting
Verizon might also be less persnickety about rooting on the Revolution because it's on its way out. I know Verizon was much pickier about my Droid 1 when it was new than they were a few months ago.
sensation lover said:
+1 U.S already has declared that rooting any android device is not under any circumstances classed as illegal.
Sent from my Sensation using XDA
Click to expand...
Click to collapse
This was only a 1 year term on that ruling. it is coming up again soon whether or not it is viable to do it or not.
cbrebel said:
yeah that is what he was saying (he was telling me how he rooted his and was using cwm as well) but he said that verizons policy is that as long as the "STOCK" factory reset takes it back to original condition then they will not persue anything any further. (which btw is stock zv7 right now) the new phone they shipped me doesnt have zv8 yet either.
who knows i just thought i would elaborate what the tech told me.
the phone i sending back had CWM on it and wouldnt boot or charge battery. so i manage to get it into emergency mode and left it for about 18 hours which gave me almost 35 % charge( seems very low) but i managed to push the zv7 tot and revivie it to send back. YAY
Click to expand...
Click to collapse
Oh man, I totally did that when I had gotten my Revo. Fortunately Thecubed was around, and he took control of my computer and fixed the phone. It was awesome. I recall the battery taking for ever to recharge. We had to wait 30 minutes before we could try anything. We needed enough juice to run ADB and push stuff to my phone.
yep what the verizon sales/ tech guy said
walked into verizon today. my phone messed up but thats another thread... and he literally said verizon does not care if u root your phone... didnt say as long as or anything else. just said they dont care. so yeah feel free to ask them yourself.
LaggyWizard said:
walked into verizon today. my phone messed up but thats another thread... and he literally said verizon does not care if u root your phone... didnt say as long as or anything else. just said they dont care. so yeah feel free to ask them yourself.
Click to expand...
Click to collapse
That's the glory of open source...
Sent from my VS910 4G using XDA
Yeah they Dont care, but brick one & try to get a replacement in warranty if you do.
Last month i made a boo boo installing Clockwork Mod and locked it up.
While they were very helpful, nice, and understanding; And a couple weeks later when I came in with my repaired phone (thanks to un_brickable) were more than happy to get me back online with a new sim card (I had to use my sons old HTC Incredible until I FINALLY found the fix). The warranty is now VOID and I was NOT going to get a new one.
I also dropped the protection plan & bought a "development" Revolution off of E-bay. So if i blow one up i can be back up & running in a couple minutes. cheaper in the long run.
Sometimes being Honest doesnt pay off. But in the end I have a BETTER phone for the experience. (2 of them actually)
cbrebel said:
Proceeded to tell me that Verizon does not care if you root as long as the factory data reset will work as intended for them.
Click to expand...
Click to collapse
I find this hard to believe. If they don't care, why do they keep shutting the door on every new exploit?
Sent from my BrokenOut 1.1 4G VS910 LG Revolution using Tapatalk 2.
stackrat said:
I find this hard to believe. If they don't care, why do they keep shutting the door on every new exploit?
Sent from my BrokenOut 1.1 4G VS910 LG Revolution using Tapatalk 2.
Click to expand...
Click to collapse
Because an exploit is just that, something that can be used maliciously. They aren't trying to screw with rooted people, they are patching security holes.
Sent from my Gingervolt-ed VS910 4G using xda premium
stackrat said:
I find this hard to believe. If they don't care, why do they keep shutting the door on every new exploit?
Sent from my BrokenOut 1.1 4G VS910 LG Revolution using Tapatalk 2.
Click to expand...
Click to collapse
any vulnerable area in the code HAS to be patched because the first people we blame for the phone getting hacked, is Verizon, for not having the security it should have in the software
Sent from my VS910 4G using XDA
Rooted phones are a liability...
For Verizon. The reps don't care (of course), but the main company does. It does void your warranty if they find out about it.
See, the tethering apps, Google navigation, Google voice, etc, etc are all lost profits. This is especially true with this phone, where in stock form, they nickel and dime you for "Verizon Navigation," "Verizon Voicemail," and "Verizon Tether."
Another negative impact for them is the number of returns the early rooting and experimentation process creates. I can remember the number of "forced failures" and nit-picking occurring on my old Eris when people were flashing the leaked upgrade that permanently disabled root, just so they had an excuse to return them.
The Verizon reps are "next-to-minimum-wage," 18-30 year old employees who could give a rat's patootie what you do with your phone. The RMA techs, on the other hand, may not be so forgiving.

[Q] Sending rooted Bionic back to Verizon, will hard reset unroot?

I've been using a defective Bionic since launch now. The last OTA update completely destroyed my data connection, to the point of it becoming so unreliable that I need a new one. After talking to Tier 2 Tech Support, they are sending a Bionic and want mine back. It is rooted and has safestrap with Eclipse 3.0 on the safe side. How can I be sure that Verizon will not know that I rooted it?
Only thing you can do is to reflash .902/.905. A hard reset isn't going to wipe the rom, just your user data.
Underwater Mike said:
Only thing you can do is to reflash .902/.905. A hard reset isn't going to wipe the rom, just your user data.
Click to expand...
Click to collapse
Anyway you can link me to a guide or give me instructions on how to do so?
barronlroth said:
Anyway you can link me to a guide or give me instructions on how to do so?
Click to expand...
Click to collapse
https://www.youtube.com/watch?v=z8RTBFeMdso&feature=relmfu
this should work from whatever version you are on!
sbreen94 said:
this should work from whatever version you are on!
Click to expand...
Click to collapse
Even if I didn't flash ICS? This will remove root and my entire safestrap system?
I just sent one back that was rooted and on ICS. I didn't bother to wipe anything before sending back. I just pulled my cards and put it in the box.
Though i did tell Verizon that i flashed it i don't remember mentioning root. Does anyone really think they would pursue money on a phone with known data failure units? My problem was that i couldn't get/keep 4G.
Sent from my DROID BIONIC using Tapatalk 2
If it was any carrier other than big red, they probably couldnt care less, but big red is evil and they are all about money! If there is a way for them to charge you for something, they will!
But like previous poster said he sent his back, if they havent said anything by now, then they wont. They probably didnt even check, all they are going to do is reflash .905 on it, then remarket it as a refurb.
sent from my DROID BIONIC via XDA App
Uninstall safe strap and use stock recovery to flash an update zip of whatever ota you told them messed up your data. You need to make sure you're in whatever version you told them because they do record notes for every open case. It seems to me that your phone is working well enough for you to use an unroot method that is posted here on xda
Sent from my DROID BIONIC using Tapatalk 2
Anyone had any luck with the data signal actually being better on the "new" device? I'm in the same boat, sending my rooted, but still stock Bionic back tomorrow, but not sure if exchanging one unit for another with the same hardware/firmware will really make a difference??
There were some earlier posts on AC about folks getting RAZRs in exchange for their BIONIC's.
Pelikin said:
Anyone had any luck with the data signal actually being better on the "new" device? I'm in the same boat, sending my rooted, but still stock Bionic back tomorrow, but not sure if exchanging one unit for another with the same hardware/firmware will really make a difference??
There were some earlier posts on AC about folks getting RAZRs in exchange for their BIONIC's.
Click to expand...
Click to collapse
In my area I don't get 4G. Only 3G and the signal is pretty bad near my work which is in the sticks. However when I travel to a 4G area I have no issues with my signal. Despite every phone using the same hardware/firmware there could be issues with the hardware itself that might be bad. Another phone may or may not fix the issue. It's almost like saying similar cars are going to perform the same. It will vary from batch to batch. There's no telling if you're not getting a phone with the same bad radio hardware or maybe it's not your phone and the actual signal coming from the tower. Verizon/Motorola isn't going to fess up to anything and unfortunately we're their pawns. It's always the blaming game for them. The RAZR and Bionic both share the same hardware but different firmwares. However the RAZR uses a processor that can handle the 1.2ghz speeds while the Bionic may or may not reach those speeds. The processor in the RAZR are stress tested to 1.2ghz while the ones in the Bionic were only tested @ 1ghz. I dunno how the radio hardwares are tested but some may be able to handle certain frequencies and some not. I have no clue about the deviances in the radio frequencies but is it possible my towers are different from your towers? I dunno that's not my area of expertise.
Dont worry about it being rooted i sent back 2 stratospheres with root and a custom boot screen and 2 droid 4 with the leak ics with root i really dont think they look at them
Sent from my DROID4 using xda app-developers app
I got a replacement Bionic and my data has been perfect on the new one.
Sent from my DROID BIONIC using Tapatalk 2

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