I went to a job site (a car dealership) and left it in the drivers seat. It was raining and I'm guessing that with my tools and boxes, that I forgot to lock it with the remote or it did not lock. I didn't notice it missing until I went to my second job and went to hide it (which I normally do). I didn't hide it at the dealership because I was only planning on being there 20 minutes that turned into 2 hours.
I looked everywhere, being in denial, but I distinctly remember putting it in my car because it was raining and I had to conceal it while I ran out to my car.
Kinda sucks. Not only because I'll have to buy another one (I just bought one from Walmart so I can exchange it when the 32gb comes out), but also because I had a $20 case on it and an SGP Matte SP. I blame the iPad Mini. Thats probably what they thought it was!
I know there are plenty of threads about Anti-theft stuff but I'm kinda in a rush to push something to it from the play store. Ceribus or something rings a bell. Any suggestions?
I just installed Cerebus but I don't think it'll work without prior setup. I downloaded Plan B but I'm not sure it'll work either because it mentions it will only try to locate within the first 10 minutes.
Unfortunately I don't think there's anything that will provide any security without prior setup. Everything I've seen needs to be configured.
Lookout plan b... its on the market. You can push it to your device from the market website
Sent from my Nexus 7 using xda app-developers app
Yea I pushed Plan B. It went missing some time between 3:30pm and 5:30pm. I noticed it gone about 6pm. After driving back to my office to check my desk, back home, walmart, and home, it is now 11pm.
If I'd stolen a device, it would have been factory defaulted the instance I had a second to do it.
I'm in pretty good with the staff at the Dealership. My gf also works for the same group (different property though). She said they have security cameras all over. I'll get them to look at the tapes and see who it was.
Feel sorry about your loss. I don't think any security app help it, it's useless IMO. If the thief is smart enough, he/she will disable gps and wifi. So there is nothing you can do about it.
First thing i did on mine was installing cerberus. You can never be sure.
Sent from my Nexus 7 using xda premium
Fortunately a lot of idiots aren't bright enough to wipe/reset the device. Just ask that idiot Horizon Air flight attendant
http://www.padgadget.com/2012/09/24...ks-travelers-stolen-ipad-to-flight-attendant/
Best of luck to you.
Keep us posted
Sent from my Nexus 7 using xda app-developers app
Jafmf95 said:
Fortunately a lot of idiots aren't bright enough to wipe/reset the device. Just ask that idiot Horizon Air flight attendant
http://www.padgadget.com/2012/09/24...ks-travelers-stolen-ipad-to-flight-attendant/
Best of luck to you.
Click to expand...
Click to collapse
Not to mention that if you unlock and root your device you can install Cerberus as a system app so even if they do a factory reset Cerberus is still installed and active so you can track it. In this case only the thief smart enough to actually flash it with a new ROM will be free and clear. I don't remember how much it cost...I think like $1-2 was it, so even if it only gives you a 10% change of recovery...isn't that worth a couple bucks?
Dang. I know exactly how you feel. Hang in there; it may yet re-surface. I realize the almost hopeless optimism in saying that, but I`ve had my faith in humanity restored several times when losing stuff in the past. Let us know what happens! ps: Make Cerberus the first app you install with the new tab (or the old one, if/when it`s returned). good luck!
I talked to the big guy at the dealership and he told me they have security cameras there, so Monday they are going to look at them. Should be easy considering I was there for work and have my exact time there down to 2 hours.
Although I'm not sure what knowing who did it would do for me unless it was an employee... which they could fire them... but it was probably a hobo or a customer. Perhaps then one of the sales guys may know of them and hopefully has their address or something.
I haven't had any emails from those security apps that I tried...
I was thinking after I bought my new one that no only am I out the tablet but the $20 case and $20 SGP SP. So almost $300.
My mother-in-law suggested to claim it on my homeowners insurance because I had a tree fall on my home and I already paid my deductible for the year (which might be per incident). I have yet to call them yet. Probably do that Monday too.
Sent from my Nexus 7 using XDA Premium HD app
There isnt a option to Google lock the n7 ?(as last resort)
Sent from my LG-P500 using xda premium
Not sure if its related but look here - http://forum.xda-developers.com/showthread.php?p=33357157
Must be an incredible coincidence if that isn't yours (same place, both recent, etc).
superste2201 said:
Not sure if its related but look here - http://forum.xda-developers.com/showthread.php?p=33357157
Must be an incredible coincidence if that isn't yours (same place, both recent, etc).
Click to expand...
Click to collapse
*face palm*
superste2201 said:
Not sure if its related but look here - http://forum.xda-developers.com/showthread.php?p=33357157
Must be an incredible coincidence if that isn't yours (same place, both recent, etc).
Click to expand...
Click to collapse
The guy's taking the piss. Besides, i believe they're on opposite sides of the Atlantic.
ExploreMN said:
Not to mention that if you unlock and root your device you can install Cerberus as a system app so even if they do a factory reset Cerberus is still installed and active so you can track it. In this case only the thief smart enough to actually flash it with a new ROM will be free and clear. I don't remember how much it cost...I think like $1-2 was it, so even if it only gives you a 10% change of recovery...isn't that worth a couple bucks?
Click to expand...
Click to collapse
About 3 euro actually.
Sent from my Nexus 7 using xda premium
Yea I dunno. Sounds exactly like my situation. Wtf. Pretty ballsy to come here and openly say you stole it.
He says he's joking but what kind of joke has that many details in coincidence?! Dealership, same day, unlocked car, laying there in the seat, my tools.
Well the ****s on camera mofo! Its a car dealership and we're going through the cameras Monday and getting the police involved.
Dude should do the right thing and return it.
Sent from my Galaxy Nexus using XDA Premium HD app
tntgdh said:
About 3 euro actually.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
I looked up my receipt... cost me $1.06 US dollars...
Sent from my Nexus 7 using Tapatalk 2
The only way he was joking is if he was deliberately poking fun at me... which is pretty sick.
I sent the mod and him a PM.
Sent from my Galaxy Nexus using XDA Premium HD app
Please do keep us informed on this, I would love to know how this goes for you. Best of luck. =)
Related
All this talk about dead pixels,dust, screens coming apart etc. I have not one issue with my Rooted N7 and my First ever tablet .
Sent from my Nexus 7 using xda app-developers app
I've only had mine for 12hrs so far ..... don't want to jinx anything so I'll leave it at that for now I'll get back to you in a week.
Lord_Xovon said:
All this talk about dead pixels,dust, screens coming apart etc. I have not one issue with my Rooted N7 and my First ever tablet .
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I think most people who get a defective unit complain... while most that don't have no reason to post that they rec'd a great product. I myself have a flawless one as well. Plus 5 of my friends...
I'm about to be on my third and my patience is starting to run thin. May keep the next one regardless and RMA direct with Asus. Scary that I'm actually expecting it to be faulty and hope its broken enough for RMA.
Sent from my Galaxy Nexus using xda premium
I have no issues with either of mine (both are 16g pre order units.)
Sent from my SGH-T959V using xda premium
No issues here.
99% of the noise is either people with WAY out of kilter expectations for a £160 tablet, or are simply Apple shills.
You also have to consider that on forums like this, you will only ever hear from people with problems. Nobody comes here to say things are running fine.
Every device has manufacturing issues for sure, but considering the high numbers of Nexus7 devices shipped, and the rock-bottom pricing, it's actually rather good. Although try telling gutter press reporters like The Register and Engadget this, they will stir up an old crap if it means website hits. Both sites have destroyed their credibility in recent years over desperate fanboy reporting.
Lord_Xovon said:
All this talk about dead pixels,dust, screens coming apart etc. I have not one issue with my Rooted N7 and my First ever tablet .
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Mine is 100% perfect. The couple of people that I know personally with N7's have no issues either. I'm starting to think there is a lot more fiction than fact in these forums.
No issues at all. Screen is flush. Ran a display test and no dead pixels. All is well
Sent from my SCH-I535 using Tapatalk 2
had the thing less than 24 hrs:
screen good no dead pixels or flicker or construction problems
headphone socket seems ok
speaker volume in the normal range
only quandary is which gel case to buy ...
You sure you have a flawless nexus 7? Please make a video and post it here http://forum.xda-developers.com/showthread.php?t=1789450
Download the multitouch test app, put your tablet on the table and make the axis cross, like in the OP video.
Thank you very much, we really need your feedback to know if we should RMA it. Cheers!
Nope. Mine is flawless.
Another 100% perfect tablet here. This is my first tablet and I have to say that it is unbelievable, especially at this price point. I really think that both the hardware and software on this thing gives us a snapshot into the future of these devices.
I already want to integrate jellybean into some sort of home automation system. With Google Now the possibilities are very cool.
Everything is great except looking on the centre of the left long side the screen is like half a mm lifted but don't mind it and wouldn't have noticed it if I didn't know what to look for
Sent from my Nexus 7 using xda app-developers app
I to have a good unit. Got paranoid, thought I had dead pixel, but it was a speck of dirt.
Sent from my Nexus 7 using xda premium
Got to play with a brand new one for a week, flawless.. I've now seen 3 additional units, they look ok as well.
Don't know of anyone personally who has one with any issues yet. None of these people use forums.
Via my HTC Rezound
After a few hours fine so far, touch wood.
No dead/stuck pixels.
No sign of screen lift, though I gather this may not be immediately evident.
Don't notice any ghosting.
Thought headphone socket was broken till I realised you need to push a bit harder than I'm used to on other devices to get them to click in place.
Only small glitch was while undergoing a lot of switching between different wifi options (testing speeds on home wifi, mobile tether blue tooth tether etc) settings force closed and sound stopped working till after reboot.
Free content is junk like I expected.
After unlocking bootloader used another email seem to have a second offering of credit. Didn't have card registered so it says I'll get credit when I register a card. Will wait till I have used first credit and know more about any repercussions for this.
Sent from my Nexus 7 using Tapatalk 2
I got a good one.Everything works well and I am very pleased with it.
Of course I am older that a lot of you guys and might just not be so picky about things that don't matter to me.:laugh:
jaroslavj said:
You sure you have a flawless nexus 7? Please make a video and post it here http://forum.xda-developers.com/showthread.php?t=1789450
Download the multitouch test app, put your tablet on the table and make the axis cross, like in the OP video.
Thank you very much, we really need your feedback to know if we should RMA it. Cheers!
Click to expand...
Click to collapse
Why should someone seek out a defect they wouldn't ordinarily notice or care about? Yes, you can be a hypochondriac when it comes to electronics too. Realistically we all have "something wrong" with us at any given time, and the same thing can be said about your electronic device.
Each and every device (not just N7s) out there has some kind of "minor defect" (and by that I mean doesn't work precisely as the owner might expect). The point is, owner who aren't obsessed about having a "perfect" device don't run 20 different diagnostic apps to try to hunt down that "defect".
I'm not saying every person who complains about a defect is a hypochondriac, there are definitively a select few real issues out there just like their always have been and always will be with every electronic device. However, there are many many more people who will just never be pleased, like those who have had multiple RMAs.
I have had mine since the 17th, no problems yet.
Sent from my Nexus 7 using XDA Premium App
16 gig pre-order from the PS and I haven't noticed any issues
Just got home and someone broke into my house, stole my n7, some cash and some other stuff.
Looks like ill be tabletless for a few weeks. Ill definitely be buying another n7 but its a bummer.
Sent from my SGH-T959 using Tapatalk 2
Did you install a security app like Cerberus?
Maybe you can track it, if the thief hasn't reset the device, you can try to install plan b from the app store
Sent from my Galaxy Nexus using Tapatalk 2
SoHaunted said:
Just got home and someone broke into my house, stole my n7, some cash and some other stuff.
Looks like ill be tabletless for a few weeks. Ill definitely be buying another n7 but its a bummer.
Sent from my SGH-T959 using Tapatalk 2
Click to expand...
Click to collapse
That sucks. Sorry to hear that. Hopefully your insurance will cover it.
Really should have had Cerberus installed. I'm sure the crook wouldn't know to wipe the device. I hear there's even free apps that do what Cerberus does now.
I do have cerberus installed so hopefully ill be able to track it.
Sent from my SGH-T959 using Tapatalk 2
It's really surprising that people still think any of these anti-theft tracking apps can do anything against the thieves. It's highly unlikely that you can pin-point the person who stole it with your phone's GPS/wifi/cell signal and moreover, he doesn't have to show you anything in his pocket or backpack. Yes even if you call the cops, they can't search the person unless they have the warrant.
@OP i'm sorry that you lost your phone. I hope you have the insurance.
deaffob said:
It's really surprising that people still think any of these anti-theft tracking apps can do anything against the thieves. It's highly unlikely that you can pin-point the person who stole it with your phone's GPS/wifi/cell signal and moreover, he doesn't have to show you anything in his pocket or backpack. Yes even if you call the cops, they can't search the person unless they have the warrant.
@OP i'm sorry that you lost your phone. I hope you have the insurance.
Click to expand...
Click to collapse
Im not worried about tracking him as much as im hoping to get a couple snapshots of his face from improper unlocks.
Im bummed out to lose my tablet but greatful no one was home when it happened and everyone is ok.
Sent from my SGH-T959 using Tapatalk 2
SoHaunted said:
I do have cerberus installed so hopefully ill be able to track it.
Sent from my SGH-T959 using Tapatalk 2
Click to expand...
Click to collapse
That's good news at least. Interested to see how this plays out...
I'm assuming you already called the police? I would have told them the nexus 7 was stolen, shown them the box/receipt and told them I have tracking software installed so I would be contacting them again when I receive the signal. Maybe with all that info the cops would be much more willing to cooperate or at least let you know what your options are.
This is really too bad，you won the lottery
Pete7ate said:
This is really too bad，you won the lottery
Click to expand...
Click to collapse
I'm trying to make sense of this....
NicholasQ said:
That's good news at least. Interested to see how this plays out...
I'm assuming you already called the police? I would have told them the nexus 7 was stolen, shown them the box/receipt and told them I have tracking software installed so I would be contacting them again when I receive the signal. Maybe with all that info the cops would be much more willing to cooperate or at least let you know what your options are.
Click to expand...
Click to collapse
Its been 2 hours and im still waiting for them to show up. Ill inform them I have cerberus and if I get any snapshots ill give them to the cops
Sent from my SGH-T959 using Tapatalk 2
SoHaunted said:
Its been 2 hours and im still waiting for them to show up. Ill inform them I have cerberus and if I get any snapshots ill give them to the cops
Click to expand...
Click to collapse
Out of curiosity, did you have a pin/pattern or face lock on the device?
SoHaunted said:
Its been 2 hours and im still waiting for them to show up. Ill inform them I have cerberus and if I get any snapshots ill give them to the cops
Sent from my SGH-T959 using Tapatalk 2
Click to expand...
Click to collapse
Interesting that it's taking them long to show up to a home invasion. I guess since the criminal is believed gone, you're probably last on the priority list.
deaffob said:
It's really surprising that people still think any of these anti-theft tracking apps can do anything against the thieves. It's highly unlikely that you can pin-point the person who stole it with your phone's GPS/wifi/cell signal and moreover, he doesn't have to show you anything in his pocket or backpack. Yes even if you call the cops, they can't search the person unless they have the warrant.
@OP i'm sorry that you lost your phone. I hope you have the insurance.
Click to expand...
Click to collapse
Not really. Hell, I installed Life360 on my wife's phone (she wanted to see if the creepy guy next door is a sex offender) and it showed her phone's location right down to the house number. So, could you find the perp in a crowd...no, but if the dummy fires it up at his job or home, of course you could track it. Cerberus also seems to install into the devices image, so a factory reset won't wipe it out. So unless the thief is really knowledgeable, there is a good chance he could find the thief if he had Cerberus. I know I'm getting it. Just bought a Galaxy S II for the wife and a Galaxy Nexus for myself...plus the N7 of course.
Sent from my Nexus 7 using Tapatalk 2
how is cerberus any good without a wifi connection?
Sent from my Nexus 7 using Tapatalk 2
spovat said:
how is cerberus any good without a wifi connection?
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Obviously he has to play the waiting game. Hopefully the crook connects to wifi soon and reveals his location. I really hope the OP catches this guy.
any free software which can take pic of thief and send to ur email ?
who steal?friends,neighbour,friends of friends,roommate,
easy to find them if face shows.
sorry to hear man, hopefully you find out who it was
deaffob said:
It's really surprising that people still think any of these anti-theft tracking apps can do anything against the thieves
Click to expand...
Click to collapse
Apart from log their IP address giving the police a location and take a picture of the thief's face.
That's reasonable suspicion (probable cause) that the stolen device is at a given location which is grounds for a search.
Apart from that, you're right, these anti-theft tracking apps can't do anything :laugh:
Can't stand liars or thieves... with them gone. We won't have to worry about anti theft apps
Sent from my Nexus 7 using Tapatalk 2
http://www.youtube.com/watch?v=K4-mSU1Pg_M&feature=plcp
...? What's the point of the video? You either can replace the screen or not.
To explain why I haven't made any videos on it recently? I don't know.
Sent from my SAMSUNG-SGH-T989 using xda premium
how did you break it?
lol, cool video bro.
Enviado desde mi Galaxy Nexus
Yet another screen crack starting from the left side.... The question is did you drop it or hit it against the trim piece. Did you have screen lift/ loose issue..
If you have the lift issue call google.. or asus .
You actually put a 2 minute video showing a cracked screen???
Lol i downloaded the cracked screen app and blamed my lil bro. Dont worry i told hom after 10 minutes
Sent from my Nexus 7 using Tapatalk 2
My brother was playing with it and I don't know what he did. I had a little screen lift.
Sent from my SAMSUNG-SGH-T989 using xda premium
You cracked ur 8GB so your parent's are replacing it with a 16GB?!
Man kids these days are lucky. I remember when I broke something I cried for I got in trouble and never got a replacement.
Touch screen not working?
Flashing!
I felt bad for your tab, but upon watching a video that had no use, rather you could have posted a picture and that would have done the job, I couldn't understand a word you said, It was like you were on a sugar rush.
Also, who does a shoutout when their tab is broken?
My dad bought it with his Amex Card. Whenever you buy something with an Amex card, it is automatically covered with Insurance. We are going to get the money back and also keep the 8 GB. With the money, we are going to buy a new 16 GB one.
Sent from my SAMSUNG-SGH-T989 using xda premium
I do.
Sent from my SAMSUNG-SGH-T989 using xda premium
theandroidrooter88 said:
I do.
Sent from my SAMSUNG-SGH-T989 using xda premium
Click to expand...
Click to collapse
Lol, ain't it grand that pops brought you it & not you from hard earned cash that you worked for. When I was a boy we went out & made entertainment rather than relying on dads amex. Kids these days.....
But off topic but if you don't pay for it out of your hard earned you'll never look after it or your other toys.
Sent from my GT-I9100
alferret said:
Lol, ain't it grand that pops brought you it & not you from hard earned cash that you worked for. When I was a boy we went out & made entertainment rather than relying on dads amex. Kids these days.....
But off topic but if you don't pay for it out of your hard earned you'll never look after it or your other toys.
Sent from my GT-I9100
Click to expand...
Click to collapse
OT:
I would agree with you strongly on this. Back in the years my pops would only get me something he felt was "worth it" for my age. If I had asked him for anything over $100 it was a strong NO until I came to realize it's value/worth. If not for that I wouldn't be looking after all my gadgets like they were diamonds.
Pops can fork over $200 more for a new N7 but it's useless if you aren't a developer. I would agree if you had an 8GB, it broke, but you're a developer and daddy got you a brand new one because it was worth it, not for Angry Birds in HD. But wow, this is outrageous. if daddy forks it over way too fast, then you'll never look after your things. Ever. If anything, you might aswell learn/do something with your tab, You're like what? 13+ by the sound of your voice. You're young, do something with all those gadget's you have marked under your signature and maybe daddy's Amex would be worth it.
Are you saying I should start developing? I know a lot about ROMs and stuff like that. I also know alot about tech. I am looking to start developing. Actually, I am in a group here on XDA for beginning ROM building. Also, I didn't break the tab. I'm 12 BTW. I am also a Senior Member here on XDA. Like I said, I am knowledgeable in this stuff.
Sent from my SAMSUNG-SGH-T989 using xda premium
theandroidrooter88 said:
Are you saying I should start developing? I know a lot about ROMs and stuff like that. I also know alot about tech. I am looking to start developing. Actually, I am in a group here on XDA for beginning ROM building. Also, I didn't break the tab. I'm 12 BTW. I am also a Senior Member here on XDA. Like I said, I am knowledgeable in this stuff.
Sent from my SAMSUNG-SGH-T989 using xda premium
Click to expand...
Click to collapse
Well, In all honestly, I didn't see the need for this thread, You may call it bashing but I call it bulk. If you're getting it replaced, and the older tab is covered under the insurance why the need for this thread?, If you're asking for help, the best you'll get are links you can get the parts separately or stuff you could probably Google it yourself. Why not get that repaired elsewhere and enjoy the new 16GB, In the end you'll have 2 tabs and one which won't become and expensive paperweight. You can't sell that tab because Nexus are known for their no on screen buttons, and whats the use if the digitizer/glass is cracked and all you can do is turn it on to show the pretty wallpaper.
If anything I'm not mad here, Just find it insane that you made this thread to tell us "Daddy's replacing it with a new 16GB with his Amex" well, good for you kiddo.
I see people all the time making videos about their broken tabs and phones so I decided to do it to. My dad isn't even going to have to pay for the new Nexus. He is getting it with the insurance money. Also, about my other phones and stuff, I bought then with my own money for big discounts from friends and stuff like that. I don't even have a PC or Laptop. I had a choice between the N7 and a PC/laptop. I got the N7 because I like playing with ROMs and stuff. Also, I knew I could make some vids on the Nexus. Last thing, the Nexus 7 only costs 200$ and a good PC/Laptop costs over 700$. I'm not asking for help, I was just saying that it broke. The reason I am getting it replaced is because t wasn't me who broke it. If I broke it, I wouldn't be getting a new one.
Sent from my SAMSUSGH-T989 using xda premium
theandroidrooter88 said:
I see people all the time making videos about their broken tabs and phones so I decided to do it to. My dad isn't even going to have to pay for the new Nexus. He is getting it with the insurance money. Also, about my other phones and stuff, I bought then with my own money for big discounts from friends and stuff like that. I don't even have a PC or Laptop. I had a choice between the N7 and a PC/laptop. I got the N7 because I like playing with ROMs and stuff. Also, I knew I could make some vids on the Nexus. Last thing, the Nexus 7 only costs 200$ and a good PC/Laptop costs over 700$. I'm not asking for help, I was just saying that it broke. The reason I am getting it replaced is because t wasn't me who broke it. If I broke it, I wouldn't be getting a new one.
Sent from my SAMSUSGH-T989 using xda premium
Click to expand...
Click to collapse
Well that wasn't a smart choice, How do you expect to "learn" about ROM's or developing in general when infact 99% of all that requires a PC, if anything your own personal storage that people won't erase because your stuff makes no sense to the non techy's---buddy, joining a group on ROM building/development with a tab is like joining a bodybuilding competition with flabs.
Anyways I'm done here.
So, I ordered my Nexus 4 like many others did the day they became available again recently and coudn't wait for it to get here. Immediately, out of the box, I was in love with the sleek design of my new handset. The next day, my new phone was the focus of many others attention and I almost felt like a spokesman for the phone, pitching it to everyone who raised a question about it. I was in complete ire.
Unfortunately, 18 hours after having the device and having above a 50% charge, my Nexus 4 powered itself off and became a brick. I panicked immediately and called the phone number given on the site and in the attached documentation. I had to call several times and was disconnected repeatedly. I spokke to attendants a couple times and they told me that if I got disconnected again, they could not call me back. Eventually, an hour later or so, I was able to talk to someone in support who had me try a few things to get the phone into recovery. None of this worked. This is when things went from bad to worse.
I was told that I would be transferred over to product return/replacement and of course was disconnected again. I tried again....and again.
I now made it through to product replacement was told that they would email me out the shipping label to return the phone back and that they would have to charge my account for the replacement in the meantime!!! So, Google basically wants me to fork out TWICE the money, so that I can wait to have them ship out another one and they won't refund my account until they inspect the original.
I'm not sure about how many of you can afford this, but I can't. I had saved for this phone and I had already arranged to sell my old phone. Basically, I'm screwed....So, I at least ask how long it will take to ship the replacement. I'm told 2-3 weeks, even if I'm a replacement!
I spoke to another supervisor to verify this, and that was their policy. I opted for a return over a refund and am sure that I will never purchase anything from Google again.
I would not to if that happened to me, if you stay in the android camp I dont know many companies that give good customer support its a major down fall. I think this is why some people are buying from retail stores so they can just get it replaced.
Its a shame the nexus 4 is the best android phone out right now in terms of design and speed. I can't believe they treated you like that can you complain to some consumer watch dog? Maybe get a free phone out of it lol
Sent from my Nexus 4 using xda premium
They place a hold on your account to make sure you send back the damaged phone. As far as it being 2-3 weeks, I rma'd my phone Thursday night and it already shipped 2 day air.
Sent from my Nexus 4 using xda premium
I had issues with the charger port on my phone last week. I called Google and didn't have any problems talking to someone in replacements.
I called last Saturday, the phone shipped Tuesday and I had the replacement Thursday. They did do an authorization on my credit card to insure I did have the funds available, in case they find the damage to be my fault but the authorization has already disappeared.
Overall it wasn't a bad experience
Sent from my Nexus 4 using xda premium
What else did you do the phone? I find it heard to believe that a phone will magically turn into a brick after 24 hours of use.
PoisonWolf said:
What else did you do the phone? I find it heard to believe that a phone will magically turn into a brick after 24 hours of use.
Click to expand...
Click to collapse
Though it is extremely odd, sometimes **** just happens.
Sent from my Nexus 4 using xda premium
I would have them put it on a credit card rather than have a ~$400 hold on my checking account. That's just me though. ;O)
Sent from my Nexus 4 using xda premium
If you used a credit card with the play store then they don't charge you for the replacement, it's only a hold on the funds which just means you have less available credit but no charge. I this this is a good compromise for both the customers and Google.
Your loss
Sent from my Nexus 4 using xda premium
paprkut said:
Your loss
Sent from my Nexus 4 using xda premium
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I agree, it was my loss. However, I'm no "noob" and am quite familiar with mobile technology. This was simply a case of a defective handset. I wish I had an experience with like some of you other responders have shared, however that was not the case for me. Yes, I will suffer some for not having a Nexus 4, but Google will suffer more with the loss of my business and the amount of times I will share my story.
paprkut said:
Your loss
Sent from my Nexus 4 using xda premium
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To the op.
Return for refund and save yourself a heap of grief.
The phone is definitely not the best out there.
And some of the kids on this forum leave alot to be desired.
You got a defective unit, it happens sometimes. They're replacing it, what's the problem exactly?
Sent from my Nexus 4 using xda app-developers app
xchasa said:
To the op.
Return for refund and save yourself a heap of grief.
The phone is definitely not the best out there.
And some of the kids on this forum leave alot to be desired.
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Somebody's bitter.
Sent from my Nexus 4 using xda app-developers app
ispeakmath said:
So, I ordered my Nexus 4 like many others did the day they became available again recently and coudn't wait for it to get here. Immediately, out of the box, I was in love with the sleek design of my new handset. The next day, my new phone was the focus of many others attention and I almost felt like a spokesman for the phone, pitching it to everyone who raised a question about it. I was in complete ire.
Unfortunately, 18 hours after having the device and having above a 50% charge, my Nexus 4 powered itself off and became a brick. I panicked immediately and called the phone number given on the site and in the attached documentation. I had to call several times and was disconnected repeatedly. I spokke to attendants a couple times and they told me that if I got disconnected again, they could not call me back. Eventually, an hour later or so, I was able to talk to someone in support who had me try a few things to get the phone into recovery. None of this worked. This is when things went from bad to worse.
I was told that I would be transferred over to product return/replacement and of course was disconnected again. I tried again....and again.
I now made it through to product replacement was told that they would email me out the shipping label to return the phone back and that they would have to charge my account for the replacement in the meantime!!! So, Google basically wants me to fork out TWICE the money, so that I can wait to have them ship out another one and they won't refund my account until they inspect the original.
I'm not sure about how many of you can afford this, but I can't. I had saved for this phone and I had already arranged to sell my old phone. Basically, I'm screwed....So, I at least ask how long it will take to ship the replacement. I'm told 2-3 weeks, even if I'm a replacement!
I spoke to another supervisor to verify this, and that was their policy. I opted for a return over a refund and am sure that I will never purchase anything from Google again.
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I had no trouble with RMA and their service. Dont worry they do RMA replacement really quick. They have reserved nexus 4 for warranty purposes.
ispeakmath said:
I agree, it was my loss. However, I'm no "noob" and am quite familiar with mobile technology. This was simply a case of a defective handset. I wish I had an experience with like some of you other responders have shared, however that was not the case for me. Yes, I will suffer some for not having a Nexus 4, but Google will suffer more with the loss of my business and the amount of times I will share my story.
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Yes Google will suffer more. Love the self-contradicting sentences.
1. You said it's simply a case of defective handset. Who ever judges a company by a case of defective handset? By that standard, you can buy nothing because every company ships defective unit, and that's why we have warranty/replacement policy.
2. If it's simply a case of defective handset, I'm sure all the "other people" whom you are going to tell your story to, will believe in you completely and avoid Google in the future.
3. If you are quite familiar with mobile technology, you'll know all manufacturers have defective unit, and if you are following Nexus 4 news, you KNOW how Google's advance-replacement works (charge your card and refund once received your defective unit), and how bad Nexus 4 back-order is/was.
4. If you are quite familiar with mobile technology, I'm surprised you never registered an account here at XDA. Is Nexus 4 your first smartphone? First Android? If that's the case, don't say you are quite familiar with mobile technology.
Thank you for this informative post. I'm sure we will all mourn Google's loss.
estallings15 said:
Somebody's bitter.
Sent from my Nexus 4 using xda app-developers app
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Haha. Yeah. It was a big night.
xchasa said:
Haha. Yeah. It was a big night.
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Don't let life get you down, bro. You don't want to end up like me
I'm really sorry you had a bad experience, OP. I count myself as one of the lucky ones who has had zero problems with their device. I hope it stays this way.
Sent from my Nexus 4 using xda app-developers app
arotalm effect
OP, what all did you do to the device? Was it unlocked/rooted only? Or were you using a custom ROM? I think providing that information would also help the community out, as it would give us a heads up on the potential risk(s) involved with a particular build. Also, I feel sad for your loss, I do not appreciate it when people aren't very supportive of their fellow Android users, I hope things work out well man.
Kind regards,
John
ispeakmath said:
I agree, it was my loss. However, I'm no "noob" and am quite familiar with mobile technology. This was simply a case of a defective handset. I wish I had an experience with like some of you other responders have shared, however that was not the case for me. Yes, I will suffer some for not having a Nexus 4, but Google will suffer more with the loss of my business and the amount of times I will share my story.
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What a **** move.
So, you purchased a unit and it turned out to be defective. They agreed to let you exchange it, but they needed to take a hold of $400 in your account in the meantime, so you won't do it?
So, instead of just complying, you're going to spread a bogus story that just shows your own ignorance whilst trying to make Google look like a bad business? Despicable. Absolutely despicable.
It is an advanced RMA, it's the best possible way to do an RMA IMO since there is no "turnaround" time however did you ask them if you could send your phone in first and once they receive it you can get a new one sent out? It'll take even longer but that is the way most companies do things...unfortunately.
PoisonWolf said:
What else did you do the phone? I find it heard to believe that a phone will magically turn into a brick after 24 hours of use.
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Hardware can fail and it is more likely for it to happen in the first 24hrs than it is a year down the road, it sucks but this is far more believable to me than the "spontaneous back shattering" that some on this site are claiming.
Ok so about 3 weeks ago my son busted my fiances s4 screen. There was a big hoot and hollar about why do we let our son play with our expensive phone in that thread lol. So anyway assurion did not have the phone in stock so i sold her broken one on ebay and bought her another from the sprint store. I called assurion and canceled the claim and even recieved a comformation.
Well fiance gos out to bring my dog in the house and she sees a package from fedex on the hood of her car. She opens it and its a brand new galaxy s4. She calls me and tells me. So i say no big deal ill mail this back to assurion. Well i call them and tell them what happened. They get all my info and cant find anything in there system saying they shipped me a phone. They show a canceled claim thats it. I give her the fedex number showing it came from there address but she refuses to check it. She ask am i sure i didnt order one off the internet and i tell her id be pretty sure if i just bought a $600 phone.
So i then turn my attention to fedex. I call them and say hey you left a package with a $650 phone in it on the hood of my car in my driveway about 100ft away from my house. They call the driver and he says he didnt wana come to my house bc my dog was on a runner. So i give them some crap about leaving it there and that was that.
So now i have a phone sitting in my house that assurion has no information on. It required a signature but was never signed for. Has anyone ever had an experience like this?
Sent from my SPH-L720 using xda app-developers app
bmoreboy02 said:
Has anyone ever had an experience like this?
Sent from my SPH-L720 using xda app-developers app
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No, but I sure hope someday I will.
Sent from my SPH-L720 using xda premium
You're really honest in how you tried to return it much respect for that, but after hearing all that maybe you deserve to just keep it.
Sent from my HTC ONE using Tapatalk 2
I mean would i like a free phone hell yea lol. But my thing is i dont want the $150 insurance deductible showing up on my bill and i dont want to get a call from assurion in a few weeks asking where the damaged phone is i was suppose to mail back.
Sent from my SPH-L720 using xda app-developers app
If it showed up, you do not have to pay for it. You might want to do research, but I HAD HEARD SECOND HAND that back in the 70s, companies used to ship stuff to people, then ask them to pay for it if they didn't return it (think CD "clubs").
I learned this after I had a 2nd poweramp shipped to me . . . and I finally reluctantly returned it . . . THEN learned about the rule/law about not having to send stuff back. RESEARCH IT
LAYGO said:
If it showed up, you do not have to pay for it. You might want to do research, but I HAD HEARD SECOND HAND that back in the 70s, companies used to ship stuff to people, then ask them to pay for it if they didn't return it (think CD "clubs").
I learned this after I had a 2nd poweramp shipped to me . . . and I finally reluctantly returned it . . . THEN learned about the rule/law about not having to send stuff back. RESEARCH IT
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I dont have a broken phone to send back bc i replaced it myself. I tryd to get a label to return it bc all they sent was a padded envelope which clearly says send just the phone back. This box is sealed so i dont wana open it and send them a phone back and keeo the box. Im so pissed at fedex tho im half tempted to keep it and let my son use it as a tablet bc they left it on the hood up my driveway and no one ever signed.
Sent from my SPH-L720 using xda app-developers app
Dude you're good. You did pretty much everything in your power to do the right thing here, so obviously god is giving you a freebe here. Keep that s***
bmoreboy02 said:
I dont have a broken phone to send back bc i replaced it myself. I tryd to get a label to return it bc all they sent was a padded envelope which clearly says send just the phone back. This box is sealed so i dont wana open it and send them a phone back and keeo the box. Im so pissed at fedex tho im half tempted to keep it and let my son use it as a tablet bc they left it on the hood up my driveway and no one ever signed.
Sent from my SPH-L720 using xda app-developers app
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Doesn't matter if you have a phone to send back or not, they left it without signing, it's all cool in school, keep it. Just leave it boxed up for a week or two. When (and if) they call for it looking for it, play dumb, then ignore their calls.
And again research the law behind mailing you stuff.
bmoreboy02 said:
I dont have a broken phone to send back bc i replaced it myself. I tryd to get a label to return it bc all they sent was a padded envelope which clearly says send just the phone back. This box is sealed so i dont wana open it and send them a phone back and keeo the box. Im so pissed at fedex tho im half tempted to keep it and let my son use it as a tablet bc they left it on the hood up my driveway and no one ever signed.
Sent from my SPH-L720 using xda app-developers app
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Or if you're really feeling guilty, donate it to a recognized developer.
Sent from my SPH-L720 using Tapatalk 2
mjs2011 said:
Or if you're really feeling guilty, donate it to a recognized developer.
Sent from my SPH-L720 using Tapatalk 2
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Lol i dont feel guilty as far as im concerned i did nothing wrong. Im just in amazed how a phone shows up that no one knows about and then the nerve of fedex lol. And im on the phone with the lady telling her to check the tracking number and shes cuttin me off sayin "well i hope ive resolved all your issues today thanks for chosing assurion have a good day" and im like lady are you not hearing me
Sent from my SPH-L720 using xda app-developers app
bmoreboy02 said:
I mean would i like a free phone hell yea lol. But my thing is i dont want the $150 insurance deductible showing up on my bill and i dont want to get a call from assurion in a few weeks asking where the damaged phone is i was suppose to mail back.
Sent from my SPH-L720 using xda app-developers app
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My advice, since you've already taken the 'correct' steps to resolve this issue, is to keep the phone, still sealed up in the Fed-Ex box. Wait a billing cycle (or two) to see if any charges show up, or if Assurion contacts you again about the damaged device, and then take the appropriate action. If, after a few months, nothing further has been done/attempted by Sprint/Assurion, then I'd consider myself the owner of a new S4.
bmoreboy02 said:
And im on the phone with the lady telling her to check the tracking number and shes cuttin me off sayin "well i hope ive resolved all your issues today thanks for chosing assurion have a good day" and im like lady are you not hearing me
Sent from my SPH-L720 using xda app-developers app
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I think she was giving you a hint, don't look a gift horse in the mouth. And if the $150 does show up on your bill, you've got a $650 phone for $150.
had a similar incident back on tmo with the g2, it is currently sitting on my desk
also as teh father of a 2 year old, i happily let her play with phones (not my sgs4 though, she gets mommy's sgs3 ). there is so many learning apps and she is already so quick to learn how to navigate teh device. i wouldnt take that away from her for the world. screw everyone else and you raise your kids how you see fit
I've had this happen to me as well. Cancelled a claim on my Evo 3d, still received it with no record of it being sent. Gave it to my girl and was never charged
Sent from my SPH-L720 using xda premium
I'd research the laws, keep it in the box for a week of case they call, then I'd own it, root it then I'd call FedEx, and ask why the hell they left it on my car. And tell them you don't appreciate that very much.
Sent from my SPH-L720 using Tapatalk 2
shabbypenguin said:
had a similar incident back on tmo with the g2, it is currently sitting on my desk
also as teh father of a 2 year old, i happily let her play with phones (not my sgs4 though, she gets mommy's sgs3 ). there is so many learning apps and she is already so quick to learn how to navigate teh device. i wouldnt take that away from her for the world. screw everyone else and you raise your kids how you see fit
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Totally agree. My 5 year old has been playing on all my phones from the s3 to the note 2. Alot of cool apps for kids on the play store.
Sent from my SPH-L900 using xda premium
technically you never signed for it so technically you never "received" it lol
To those of you saying to just keep the phone.....correct me if I'm wrong but doesn't a replacement come pre-activated, meaning that it can only be used on the phone number that it was meant to be a replacement for? If so, it's still of no use unless to be sold as a bad ESN to be activated on another carrier such as Boost or similar.
troyboytn said:
To those of you saying to just keep the phone.....correct me if I'm wrong but doesn't a replacement come pre-activated, meaning that it can only be used on the phone number that it was meant to be a replacement for? If so, it's still of no use unless to be sold as a bad ESN to be activated on another carrier such as Boost or similar.
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yes they generally come preactivated for the phone its going to but they aren't locked to that line.
dansan382 said:
yes they generally come preactivated for the phone its going to but they aren't locked to that line.
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I checked the esn on swappa and esnchecker.com they both said its clear
Sent from my SPH-L720 using xda app-developers app