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Software incompatibility can cause your AT&T Tilt (HTC 8925) screen to go "Black", without the ability to perform and can render the phone useless.."briking your tilt"
The following fix will return the phone to factory specs only if you were using AT&T ROM. This fix is NOT tested on Other ROMS:
1. Remove your SIM card.
2. Remove your Micro SD Card.
3. Do a Soft Reset.
4. Immediately when the black screen appears, press and hold the On/Off side button ( hold for 25-30 seconds ).
5. Wait for 1 to 2 minutes, until a message appears on its own, saying that the phone reboot is non-functioning due to installing incompatible software. It also asks you if you want to re-set the phone to original factory settings to press "send" ( They mean the button with the green phone picture on it on the bottom of the phone), or press any button to cancel the process.
6. Press the button with the picture of the green phone.
7. Wait for 2-5 minutes and the phone will re-set itself to factory specs.
8. Phone will shut down itself. Turn it on normally and start fresh.
Good luck!
I found this out the hard way. We should start a list of software that does it, heres the first that I found will black screen your tilt, do NOT use this.
Levenums taskbar battery meter
http://forum.xda-developers.com/showthread.php?t=277790
You will black screen and lose everything with it as I found out twice on my tilt. It loads at widows startup during the windows screen.
Another non compatible program!
please note that if you install "arabizer13bn277.exe" or any of its product on your Tilt YOU WILL brick the device and you will need to re-set it to factory ROM.
if u do factory rest
we will loose all the phone nos & information of contact
Im not able to sycn & save Telephone nos & notes on induvisale nos
How else can i save nos on comp
or should i get a new phone & then ask AT&T phone people to help me set it on the new phone
Please help
While this won't BLSOD (BLack Screen Of Death) your Tilt, it will definitely kill your GPS and should be avoided at all costs - Map4PDA.
If you install it and run it, it starts searching for your GPS and eventually hangs, requiring a soft reset to recover use of the phone. After a soft reset, the GPS no longer works. Too bad there isn't an option to manually specify GPS settings because it's a sweet GPS mapping program ala Google Maps that can switch between MS Live!, Google and Yahoo maps (plus one or two others I think...).
Man i hope this works!!!!
I got the black screen from flashing wm6.1 from htc e-club site. The new OS came up fine but when I restored my files with Sprite (only because PIM back up log couldn be found on memory card) the annoying Att animation starts but when the WM6.1 screen is supposed to come up screen goes black. Tilt WILL NOT hard reset with soft keys and stylus! I even attempted to re-flash 6.1 in hopes for a hard reset that way, but usb is even un-responsive! If this black screen reset you posted works, be looking for a donation from me!!!
Any other tips or suggestions would be greatly appreciated! I am new to all of this...but I have read, and read, and searched, and read, and have learned a good bit. But now I need HELP PLEASE!
rednekvolfan said:
I got the black screen from flashing wm6.1 from htc e-club site. The new OS came up fine but when I restored my files with Sprite (only because PIM back up log couldn be found on memory card) the annoying Att animation starts but when the WM6.1 screen is supposed to come up screen goes black. Tilt WILL NOT hard reset with soft keys and stylus! I even attempted to re-flash 6.1 in hopes for a hard reset that way, but usb is even un-responsive! If this black screen reset you posted works, be looking for a donation from me!!!
Any other tips or suggestions would be greatly appreciated! I am new to all of this...but I have read, and read, and searched, and read, and have learned a good bit. But now I need HELP PLEASE!
Click to expand...
Click to collapse
If you have a HardSPL, re-flash your Radio to a newer version. That can fix a black screen if you just upgraded your ROM. Just remember that you may need to try a few before it finally works.
Cant flash anything til I get it to reset.
As of now the phone is TOTALLY bricked! My pc doesn't even recognize it when I plug in usb. Really I'm getting two different screens. one is lit up but black, and the other is bars going down the screen Blk-white-blk-white...
I'm gonna try the steps above when I get home n pray for a miracle! I just had the screen replaed a month ago. I hate to lose her all over again! 8525n it for now!
I got the black screen from flashing wm6.1 from htc e-club site. The new OS came up fine but when I restored my files with Sprite (only because PIM back up log couldn be found on memory card) the annoying Att animation starts but when the WM6.1 screen is supposed to come up screen goes black. Tilt WILL NOT hard reset with soft keys and stylus! I even attempted to re-flash 6.1 in hopes for a hard reset that way, but usb is even un-responsive! If this black screen reset you posted works, be looking for a donation from me!!!
Any other tips or suggestions would be greatly appreciated! I am new to all of this...but I have read, and read, and searched, and read, and have learned a good bit. But now I need HELP PLEASE!
Click to expand...
Click to collapse
I have the exact same issue. I am trying the steps above, but no luck so far. Any tips?
Ok it seems to be working. Any tips on restoring my data that was on the sprite backup?
rednekvolfan said:
As of now the phone is TOTALLY bricked! My pc doesn't even recognize it when I plug in usb. Really I'm getting two different screens. one is lit up but black, and the other is bars going down the screen Blk-white-blk-white...
I'm gonna try the steps above when I get home n pray for a miracle! I just had the screen replaed a month ago. I hate to lose her all over again! 8525n it for now!
Click to expand...
Click to collapse
This is from the manual -
To perform a hard reset using device keys
1. Press and hold the left SOFT KEY and the right SOFT KEY, and at the same time, use the stylus to press the RESET button at the bottom of your device. (It helps to have three hands to do this part).
2. Release the stylus, but continue pressing the two SOFT KEYs until you see the following message on the screen:
This operation will delete all your personal data, and reset all settings to the manufacturer default settings. Press SEND to restore manufacturer defaults, or press any other button to cancel.
3. Release the two SOFT KEYs, and then press the green phone button on your device.
Warning! Your device will be set back to factory default settings.
It worked for me! It returned me to the WM6.1 I just installed!
asfoor said:
Software incompatibility can cause your AT&T Tilt (HTC 8925) screen to go "Black", without the ability to perform and can render the phone useless.."briking your tilt"
The following fix will return the phone to factory specs only if you were using AT&T ROM. This fix is NOT tested on Other ROMS:
1. Remove your SIM card.
2. Remove your Micro SD Card.
3. Do a Soft Reset.
4. Immediately when the black screen appears, press and hold the On/Off side button ( hold for 25-30 seconds ).
5. Wait for 1 to 2 minutes, until a message appears on its own, saying that the phone reboot is non-functioning due to installing incompatible software. It also asks you if you want to re-set the phone to original factory settings to press "send" ( They mean the button with the green phone picture on it on the bottom of the phone), or press any button to cancel the process.
6. Press the button with the picture of the green phone.
7. Wait for 2-5 minutes and the phone will re-set itself to factory specs.
8. Phone will shut down itself. Turn it on normally and start fresh.
Good luck!
Click to expand...
Click to collapse
I had the same exact dang problem about the whole thing about getting the new rom from e-club and using sprite to backup and then upon restore of my back up, i just got a blank screen. I did this trick here and it worked perfectly. The real trick is step 4 and 5. I did what step 4 said to do except i held on for 35 sec instead of 30. and then after that i just pushed the send key (green phone button) a couple of times and then just let it sit for the 1-2 min and the magic message popped up! I followed through with the rest of the steps and voila! It works!
P.S. Dont forget to put your sim card back in.
Anyone get positive result from this method ?
I'm not.
My Kaiser have a black screen after unsuccesuful ROM update, and I can't flash him anymore.
Because PC recognize it as Flash Device, but noone from ActiveSynch driver's does not approach for this mode.
Any solution, please ?
I bricked my tilt after upgrading to 6.1 and using sprite backup to restore my data. I fixed it by putting my tilt in to bootloader mode by holding down the camera button and using the stylus for a soft reset. Once in bootloader mode the usb port on the device worked and I was able to reflash the rom. I will use the new method to restore to factory setting without having to reflash the the rom.
i am having the same problem as supereri and rednekvolfan. did you guys ever figure it out?
Reset worked
Hi everyone.
I had the same issue - backed up data using Sprite Backup, upgraded to WM 6.1 then restored data using Sprite Backup and the custom Device Update file that Sprite Backup requested. The phone reset and then would show the initial ATT and 3G screens then black.
I used the modified steps outlined by live2c2morrow -that are a modification of asfoor's original post and they worked.
Black screen appeared - held the power button for 35 - 40 seconds, pressed the Green Send button a couple of times then waited - 5 minutes later I received the message that the phone failed to boot and was given the option to reset the phone to factory defaults.
The key is to be patient - the screen will appear eventually.
Also - the first few times failed and I think I was inadvertently pressing the PPT or wheel buttons on the other side of the device.
Thanks to everyone on this thread - I thought I ruined my phone!
Sprite Backup - upgrade
I am upgrading my Sprite Backup to version 6 and will try the restore again.
I've search woth Google, GWENI and Wiki and could not find a similar case. Please let me know if this has already been dealt with.
So, everything was working fine earlier this morning (alarm, calls, wifi, bluetooth A2DP), I have not installed nor tweaked anything in weeks - I finally had the phone setup the way I wanted to...
This morning I was adding an event in my Calendar, and I got an "Application Error" msg - which would not allow me to add the event. I quit calendar, tried again and the same thing happned. I had just succcessfuly added a Contact a second earlier so I decided to Soft Reset (Using the button on the bottom and stylus) and when it started booting up I noticed the AT&T 3G Splash Animation Screen (which I had disabled back in February - this is were I went "Oh no ") followed by the Windows Mobile Splash screen with "Tap the screen to set up your Windows Mobile based device". So I'm guessing the phone had a Factory Reset for some reason.
Unfortunetly, my struggle doesn't end with me losing my information. The phone is stuck at that Windows Mobile Splash Screen. I removed my SIM Card (which is not ATT), and battery for a few minutes but I have only been able to pass the Spash Screen about three times and the phone gets stuck on the Screen Calibration/Alignment set up. Other than the Reset Button, none of the buttons respond at this point, including the power button.
Any suggestions?
Any help will be GREATLY appreciated =)
Jimmyy said:
I've search woth Google, GWENI and Wiki and could not find a similar case. Please let me know if this has already been dealt with.
So, everything was working fine earlier this morning (alarm, calls, wifi, bluetooth A2DP), I have not installed nor tweaked anything in weeks - I finally had the phone setup the way I wanted to...
This morning I was adding an event in my Calendar, and I got an "Application Error" msg - which would not allow me to add the event. I quit calendar, tried again and the same thing happned. I had just succcessfuly added a Contact a second earlier so I decided to Soft Reset (Using the button on the bottom and stylus) and when it started booting up I noticed the AT&T 3G Splash Animation Screen (which I had disabled back in February - this is were I went "Oh no ") followed by the Windows Mobile Splash screen with "Tap the screen to set up your Windows Mobile based device". So I'm guessing the phone had a Factory Reset for some reason.
Unfortunetly, my struggle doesn't end with me losing my information. The phone is stuck at that Windows Mobile Splash Screen. I removed my SIM Card (which is not ATT), and battery for a few minutes but I have only been able to pass the Spash Screen about three times and the phone gets stuck on the Screen Calibration/Alignment set up. Other than the Reset Button, none of the buttons respond at this point, including the power button.
Any suggestions?
Any help will be GREATLY appreciated =)
Click to expand...
Click to collapse
I understand the buttons are not responding. However, a similar situation happened to me last week. I just had to do a hard reset (the buttons only responded when i did a hard reset).
hold down both soft keys while inserting your stylus. Hopefully this works.
also try flashing a different rom and see if that solves the problem
I'm not sure what I did - it was working find not too long ago today. Now when I turn it on, it shows the HTC Diamond screen, then the Sprint animation, then what looks like the outlines of two windows opening in quick succession, then the screen goes blank, yet you can clearly tell the black light is on. I've tried a hard reset, but Down Vol+Home+Soft Reset does nothing, just boots as described above. Anyone know if there's a different command for a hard reset on the CDMA ver.?
Well, I figured out how to hard reset it and that did the trick. Too bad I lost all my info.
Hi there,
i recently flashed this Rom: /ROM\WM6.5|23017&23060|Benko's 4.9ROM's|NEW| Full, Prime&Clean[Manila2.1 R1.5/16.10]
and everything was working fine. Then i installed some program (SPB Diary). And since then my Diamond keeps on freezing up upon startup. It shows the Notifications Windows (Network provider, Battery status, "No new notifications" and the "close" button at the bottom).
But then he wont react to anything. He doesnt establish a connection to my computer, so i cant flash a new rom on my device either.
Im totally lost, can someone help me?
Che
che27 said:
Hi there,
i recently flashed this Rom: /ROM\WM6.5|23017&23060|Benko's 4.9ROM's|NEW| Full, Prime&Clean[Manila2.1 R1.5/16.10]
and everything was working fine. Then i installed some program (SPB Diary). And since then my Diamond keeps on freezing up upon startup. It shows the Notifications Windows (Network provider, Battery status, "No new notifications" and the "close" button at the bottom).
But then he wont react to anything. He doesnt establish a connection to my computer, so i cant flash a new rom on my device either.
Im totally lost, can someone help me?
Che
Click to expand...
Click to collapse
you will have to hard reset, when u switch ur diamond on, hold volume down, the big round button and hit the red reset button under the stylus, do this while windows is booting b4 it freezes..... i had a simlar problem with spb mobile shell ageees ago lol
I tried then, then i see the 3 colored screen, then it says "No Image File" on a grey screen, then it says "trigger usb host" and "retry entry usb" (does the a few times), then it goes back to the 3 colored screen after a while of waiting, and it says "USB" in the center.
But thats it, problem still there
Any idea?
no if that appears your holding the back button not the round centre button
Thank you so much for your help, i though hard reset was hard reset either way, didnt know that there was a difference between which of the buttons (back, hang up, center) to press.
My Diamond is up an running again, Thanks for the help!
BTW: What exactly are the different modes of hard resetting for? Is there a manual somewhere?
che27 said:
Thank you so much for your help, i though hard reset was hard reset either way, didnt know that there was a difference between which of the buttons (back, hang up, center) to press.
My Diamond is up an running again, Thanks for the help!
BTW: What exactly are the different modes of hard resetting for? Is there a manual somewhere?
Click to expand...
Click to collapse
The method you described is for flashing a rom from your internal storage... Next time you download a rom, take the .nbh file and change its name to DIAMIMG.nbh, Then copy it to the root of the internal storage, if you then hold vol down, the back button and press the red reset button, you can flash the rom without using a ruu, this way is also alot faster then the old method
hi,
I have a big problem, I don't know what can i do, and I deseperate, I was flashing my device using a SD Card, then the process stopped the progress bar was stopped, I waited for a while, but nothing happened, then I turned off my device but now It doesn't work, It doesn't turn on, and when I plugged the charger the indicator led doesn't turn on, I don't know if my device will not work anymore, please If you can help me I will be thankful, thanks!!!!.
press red button and green button with hardest key set will reset automatically
hi thanks for answer, I was trying to do that you said me but nothing happens I don't know if I'm doing something wrong, press the red button and the green at the same time, and Should I press the soft reset key??? Sorry but I don't know what is the other key that you said, however I pressed green and red button and the Reset key and nothing happened, also I tried with the soft keys and the reset and nothing!!!!!
To perform a hard reset using device keys
1. Press and hold the left SOFT KEY and the right SOFT KEY, and at the same time, use the stylus to press the RESET button at the bottom of your device.
2. Release the stylus, but continue pressing the two SOFT KEYs until you see the following message on the screen:
3. Release the two SOFT KEYs, and then press green button (phone icon)the HTC Kaiser TyTN II P4550 Hard reset Soft reset Hardreset Softreset button on your device.
Warning! Your device will be set back to factory default settings. Please ensure any additional installed programs and/or user data have been backed up before a hard reset is performed.
To perform a hard reset using Clear Storage
1. Tap Start > Settings > System tab > Clear Storage.
2. Type “1234” in the box and tap YES.
Back to main site
after that you can Flash again with official ROM for your device
hi thanks for answer, I've already done this many times but It doesn't work, It is still dead, the led charge indicator doesn't turn on, It doesn't turn on, nothing happens It just is dead.
If you remove the battery, and boot the phone, will the LED turns green?
If it does, I have the same problem, then..
hi, the indicator LED never turns green, they neither turn on.
myANdrew16 said:
hi, the indicator LED never turns green, they neither turn on.
Click to expand...
Click to collapse
you try with another battery (battery type)...!
because the device is hard brick with the physical characteristics of a black screen (no boot loader) and only the green LED on
Same thing happened to my Kaiser last winter. I even tried a new display. Bit nothing. Then I let it rest for one or two weeks and it worked just fine again.. Maybe it was the cold.
Hakim Rahman said:
you try with another battery (battery type)...!
because the device is hard brick with the physical characteristics of a black screen (no boot loader) and only the green LED on
Click to expand...
Click to collapse
hi, thanks for answer
definitely I think that it's without boot loader, but in this moment I don't have another batt, but I don't understand why the LED indicator doesn't turns green when I plug the charger without batt installed, Do you believe that it can be saved?
one more thing, that I was flashing my device, maybe everything inside it was erased,
I don't know it's just a supposition
My advice should you take your device to customers service to be examined or to repair
I hope your device can be saved ..