Related
Begining to lose all faith in XDA Store. Ordered 8 days ago as "in stock". Not shipped. Emailed Richard yesterday. He responded they were expecting shipment today to fill all backorders and have extras. The day is now over, no email of shipment notice. Furthermore the Kaiser model has apparently been removed from their site. I can only believe Richard lied in his email. That they do not know when any kaisers will be received. Any shipment they would be recieving would have its own tracking, delivery date should not be suspect. XDA store fraudulently took my money and does not care the in the least about its customers. Richard knows exactly who is waiting for their paid merchandise and does not have the decency to tell them they have problems. Is any one else waiting for a shipment from XDA? All of you that received yours apparently were simply lucky. The Kaiser is available from other vendors (yes, at higher price) and he has prevented me from ordering elsewhere. VERY Low class outfit.
The day is not over for them as I was notified at 9 or 10PM the day mine shipped. I would email Richard again and just ask if they came in and did yours ship. Pretty simple.
d
this is what i received from him around 4pm EST:
yes, they came in just a while ago... over the cutoff time @ the
warehouse (1::30pm EDT) . I begged them to please process them and they
will do their best.
Good news is that they come with the TomTom and the US adapter for the
plug.
Regards
Richard
XDA-Developers Store
the latest update....at 8.30pm EST
seems like they were not able to ship them out as DHL already had done
their last pickup for the day. this means you will have it for sure have
it on Tuesday.
MannyNoela said:
the latest update....at 8.30pm EST
seems like they were not able to ship them out as DHL already had done
their last pickup for the day. this means you will have it for sure have
it on Tuesday.
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Click to collapse
what i got as well. im ok with that. i ordered on friday last week so i feel your pain.
mjm2950 said:
Begining to lose all faith in XDA Store. Ordered 8 days ago as "in stock". Not shipped. Emailed Richard yesterday. He responded they were expecting shipment today to fill all backorders and have extras. The day is now over, no email of shipment notice. Furthermore the Kaiser model has apparently been removed from their site. I can only believe Richard lied in his email. That they do not know when any kaisers will be received. Any shipment they would be recieving would have its own tracking, delivery date should not be suspect. XDA store fraudulently took my money and does not care the in the least about its customers. Richard knows exactly who is waiting for their paid merchandise and does not have the decency to tell them they have problems. Is any one else waiting for a shipment from XDA? All of you that received yours apparently were simply lucky. The Kaiser is available from other vendors (yes, at higher price) and he has prevented me from ordering elsewhere. VERY Low class outfit.
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Click to collapse
This sounds a bit harsh to me. I ordered from them just a few days ago. I haven’t received any info back from Richard yet but lets be realistic....this phone is a VERY hot item and I am sure he is inundated with requests like "I ordered 10 minutes ago....can you send me my tracking number..etc, etc,etc"
Getting items shipped to the U.S. like this is not just a piece of cake. It takes a bit of time and a bit more patience. I have no affiliation with store.xda in any way but just think that the assumption that someone lied to you because you haven’t received an email from them is a bit presumptuous. So is the assumption that other stores have them available to ship immediately.
"The key to everything is patience....You get the chicken by hatching the egg..not by smashing it"
just my 2cents.
thank you
My main business is a an investment advisor. I am held to very high service standards by government agencies (your investment results may vary oower). I can not tell people i have something, charge them for it and not give it to them and stay in business very long. Frankly the few dollars I saved was not worth it. Richard knew yesterday the shipment would not arrive in time to ship and should have said so. Frankly his lack of proactive damage control is very disappointing and it is very clear they simply do not care about customers. I do thank you for those last few posts with updates. At least I have been able to acquire all the immediate accessories while waiting (screen protectors, 6gb microSD etc.)
mjm,
Yes, there is no certainty that Richard would know exactly when his stock would arrive. When I asked him this same question yesterday -- about the stock he is expecting...he was candid..here is his reply:
Yes. Hopefully early enough so all can be processed for shipping out again
Regards,
Richard
XDA-Developers Store
Even AT&T stores could not forecast precisely when they would receive some of their stock... But I agree that he should have warned customers about stock issues before charging the accounts...
rgds, MN
I ordered on Sep.30 (last sunday) so it's been 6 days since i ordered and i have yet to recieve news yet. When i asked him yesterday he told me what he told you guys, that a shipment was coming in on friday and that all the backorders will be fulfilled. Since i have not recieved a notice, im guessing that the shipment came late and they couldnt send out my kaiser, what sux more is that i live in canada so it'll take a week for me to get mine, so either next friday or the following monday
hmm... mjm2950,
why would there be any lying going on? The next shipment was coming in on Friday, as per the messages, and it did indeed come in on Friday, just not on time to be processed into inventory, prepared for shipping and sent out again. Actually, they were ready, but as you can read in the messages, there was no more DHL pickups at that time.
I feel that even with the issue that it appeared to be in stock (which was corrected), the communication has been great with anyone that mailed and that honest answers where provided. It is a p.i.t.a. to work around the scheduling mishaps with some suppliers and that is what happened with XDA receiving stock on this item.
If you were not happy with the wait, why didn't you just Cancel your order and go elsewhere and pay more? I am sure someone else sitting in the queue would be happy to receive that phone.......
PS: I heard that this issue with the stock of the phone will be fixed with a good and reliable supplier they found and also that they will offer the Tilt with contract sometime next week or so.
Mr Byte
Thank you for you input. I email twice, only one repsonse. The lying was when they sold a product they did not have and charged my card the day of order. Anyway we will never see eye to eye on the service issues. My standards are signifcanly higer across all three of my companies.
mjm2950 said:
Thank you for you input. I email twice, only one repsonse. The lying was when they sold a product they did not have and charged my card the day of order. Anyway we will never see eye to eye on the service issues. My standards are signifcanly higer across all three of my companies.
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Click to collapse
To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..
Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...
As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..
shogunmark said:
To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..
Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...
As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..
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yes i had to wait a bit but i was ok with that. cause i have a smile on my face today cause i got my phone. and richard did outstanding responding to all of my inquires as well as one of my co-workers.
same here -- mine arrived today, as promised...there were delays beyond Richard's control, but when the stock finally came on friday, he told me I would receive mine on tuesday and they came early this morning..
I am now play'n
/MN
Recieved mine today as well...just waiting to get the thing charged.
It is the UK version and it came with a U.S. to UK adapter.
shogunmark said:
To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..
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Same here. I manage a services organization.
shogunmark said:
Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...
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I think I posted before - there were probably 5 email that I sent to get 2 back. I went as far as to go to the website and use their form just in case something was going whacky.
And like the other poster - the purchase posted mins after I made the purchase. A week later - and it was still not sent. And I got two email giving me the "it's almost here". It wasn't until I sent a "Cancel my Order" that my phone was ready to ship... :-|
shogunmark said:
As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..
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It took over 48 hours to post the funds back to my account.
:-(
The other interesting part to this is that I bought a XDA-Membership to go with this to lower the price. That wasn't refunded. I decided not to ask for it to be refunded because I want to support this site.
Free $40 for leading me on for a week.
Mark that against my Premier order from AT&T: Ordered at 1:12AM on Friday night. 2 day fed-ex. Arrived on monday at 11:00 am (a day early).
You don't have to have great customer service when you do what you say you will... .......... ....
-Daniel
dweidman said:
It took over 48 hours to post the funds back to my account.
:-(l
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.. that is normal. When a credit is issued, it posts some when during the night and it doesn't appear on your account for at least 48 hours. I have seen cases where it even takes more, some warn on 30 days........
Glad you got all working now, with a deprecated Kaiser though
Yea I don't think they were doing any big time investments with your 700 bucks in those 48 hours. Hey they did you a favor you saved what 600 bucks and got the Barbie phone....Good luck with that. There certainly are alot more happy campers with XDA than not. I am certainly very happy ATT was so customer oriented for you and I think you made the right choice in phone for you,,,,,,...... )
d
rec'd Kaiser today, but not accessories
Came home to my phone today. YEAH, It is very nice. But XDA did not ship the car charger I ordered with it. Plenty of room in DHL box. Just emailed them to check on it. Now I will be up late playing with it.
Congrats your going to love it.....
d
DailySteals.com has the Nook Color for $150 today only. Cheapest price yet! If you're on the fence (like I was), this will do it!
http://www.dailysteals.com/
Man, this is a brand new one, I got my at Overstock. Good deal.
Where does it indicate brand new?
nosit1 said:
DailySteals.com has the Nook Color for $150 today only. Cheapest price yet! If you're on the fence (like I was), this will do it!
http://www.dailysteals.com/
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Click to collapse
Please put "Factory Refurbished" on the title.
Anybody received theirs?
Here's my story:
Order placed 9/30.
Tracking number issued 10/6 (OK, fair enough; they claim within 6 business days). UPS shows "A UPS shipping label has been created . . . ". That means the shipper has done the UPS paperwork, but not yet actually shipped the item.
Today is 10/12, still shows the same. I chatted with support rep yesterday, she said she had no information and I should e-mail "[email protected]" so they could "check with the warehouse".
E-mail sent yesterday, received automated acknowledgement, but have heard NOTHING since then. When I call, I get an automated message that they will be closed on Thursday and Friday, and reopen on Monday.
Sooo, has anyone else ordered from them and actually received their Nook?
Yes. Got mine today. As did a friend who ordered the same deal.
For some reason, it shipped UPS to my town, then was handed over to the USPS for delivery. That's a new one on me.
I picked one up from Overstock. It looked brand new. No problems or dead pixels. This is the way to get a Nook Color. My only concern is if you have some issue you have to mail it in instead of just returning it to a local store.
I also ordered it Sept. 30th from dailysteals.
It arrived Oct. 12th.
Screen was perfect, everything worked as expected.
Apart from taking crazy long to ship, I'm happy so far.
Okay, it looks like they lost mine
I'll just have to wait until they reopen on Monday. At this point, though, they have to rank as one of the *worst* sites I have ever dealt with in terms of responsiveness (I know, I know; "you get what you paid for").
tjupille said:
Okay, it looks like they lost mine
I'll just have to wait until they reopen on Monday. At this point, though, they have to rank as one of the *worst* sites I have ever dealt with in terms of responsiveness (I know, I know; "you get what you paid for").
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Yeah. Shipping is pretty horrendous. I'm STILL waiting as UPS sent it to USPS without scanning it, so it's a ghost in the system. It sat in a warehouse for around 3 days. Hope you guys are enjoying your devices. I'll probably have UPS pay for mine since they lost it. There goes my deal.
Sent from my DROID BIONIC
I ordered mine from this site on 9/30 (at about 10 minutes till midnight). Like others here, it seemingly took forever for them to hand the package off to UPS, who shipped it 99% of the way and then handed it off to the USPS for final delivery. Mail was unusually late today, it didn't come until around 5pm, but they did have my order. All told, it took 2 weeks from ordering to final delivery. Granted, the shipping was free, but it was the slowest shipping I have ever had the displeasure to use.
SweetBearCub said:
I ordered mine from this site on 9/30 (at about 10 minutes till midnight). Like others here, it seemingly took forever for them to hand the package off to UPS, who shipped it 99% of the way and then handed it off to the USPS for final delivery. Mail was unusually late today, it didn't come until around 5pm, but they did have my order. All told, it took 2 weeks from ordering to final delivery. Granted, the shipping was free, but it was the slowest shipping I have ever had the displeasure to use.
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I can tell you, it will be the last thing of value that I will purchase from them. Good deal, horrendous shipping and less than average customer service.
Sent from my NookColor using xda premium
And just an update, I have received my Nook in fine condition, and just took the slow route.
Sent from my NookColor using xda premium
Hi to all,
I want to share with you what appened last month with fastcardtech site... I already bought a zopo zp100 and I was really satisfy about service so I decide to bought a new one but white.
Reading internet site I saw that two models are available but I was interested only in the completely white one so I ask availability at support center of fastcardtech that confirm by mail the availability.
After two day I release the payment and in a week the phone was shipped.
Where is the problem? The phone received was the other one.
After 1 month they could give me a 3% discount (6USD due to account limitation) on next order that I'll never do cause It's not sure what they will ship.
I didn't report all the mail between us where they wanted to refund (6USD) and after 2 weeks no paiment was released so I asked and they wrote back to call support center...
I'm writing this post cause the site is really cheapest but pay attention cause if there is a problem you'll not have support... In some case you feel victim of a joke...
Bye.
P.S. attacched the chat transcript for all the detail
Sorry for what happened
i faced the same problem they listed a phone with high specification at a high price yet it was just specifications hacked in kernel the phone was not of quality as it was priced i bought it at USD 295 yet other phones of exact spec without hacking kernels were at USD 165 so if you are buying online its better you buy from sites with payments protections like escrow of aliexpress as the product i bought there was real coz it had to wait for my confirmation the payments to be made which force the sellers to be sure of what they are doing.
In fact the item was shipped with very low prices i never requested for which led me to be over taxed as the tax authority had to do it by themselves.
Do NOT FALL VICTIM
THIS WEBSITE>>>fastcardtech.com<<<<<< is BY FAR the most corrupt CHEAP CHINA CELLPHONE website to deal with. They are good at their game, but the end results will have your $$$$ blowing out the window. They lead you on with countless excuses UNTIL YOU GIVE UP..!! And then your out all your money...and even the BAIT of DHL Express Delivery if your stupid enough to believe that.....
I suppose their might be someone out there that actually received something from them, or it is posted online to suppose that may have happened. But I think they have all the bases covered, as they counter any claims and retaliate to cover up their track to LURE MORE SUCKERS LIKE ME...!!
So BEWARE you were warned, unless someone have an actual wants to show their face, NOT CHINESE holding something that proves that this website is legitimate. This is a GRAND SCAM of a website...go ahead and look. Delcious Bait, but DO NOT BITE...Especially HDC Galaxy S III Pro, 8mm thin, yeah...sure....They really like you to bite that big one...and suck out your head.
PLEASE CORRECT ME IF I AM WRONG WITH PICTURES OF YOURSELF, A BOX with a BEAUTIFULLY CLONED CHINA KNOCKOFF and Prove me wrong..THanks..!!
i have read and others have complains for same problems (just google it )
i was about to buy from them but it think i will consider it twice
the posthumous fame[/B] should be re-considered by all Internet Shops
I don't know what to tell everyone, but I ordered from them and didn't have any problem other than I paid $2.99 for them to root the phone which was never done nor refunded.
I used EMS shipping and had my phone within a week; the tracking was a bit wack, but I figured it out and it even worked.
Everything works great on the phone and came as promised. I can't comment on customer service other than they never responded about a refund for the $2.99.
Would I order from them again? Maybe, but you might have to cross your fingers and hope you're lucky but my experience was acceptable.
10 post noobs everywhere!
Sent from my SGH-T989 using xda premium
rubbering said:
THIS WEBSITE>>>fastcardtech.com<<<<<< is BY FAR the most corrupt CHEAP CHINA CELLPHONE website to deal with. They are good at their game, but the end results will have your $$$$ blowing out the window. They lead you on with countless excuses UNTIL YOU GIVE UP..!! And then your out all your money...and even the BAIT of DHL Express Delivery if your stupid enough to believe that.....
I suppose their might be someone out there that actually received something from them, or it is posted online to suppose that may have happened. But I think they have all the bases covered, as they counter any claims and retaliate to cover up their track to LURE MORE SUCKERS LIKE ME...!!
So BEWARE you were warned, unless someone have an actual wants to show their face, NOT CHINESE holding something that proves that this website is legitimate. This is a GRAND SCAM of a website...go ahead and look. Delcious Bait, but DO NOT BITE...Especially HDC Galaxy S III Pro, 8mm thin, yeah...sure....They really like you to bite that big one...and suck out your head.
PLEASE CORRECT ME IF I AM WRONG WITH PICTURES OF YOURSELF, A BOX with a BEAUTIFULLY CLONED CHINA KNOCKOFF and Prove me wrong..THanks..!!
Click to expand...
Click to collapse
Here's one I busted on aPad.tv.com forum; regarding Hyundai T7 Exynos 4 quad-core processor Tablet PC:
me: I ordered 1 a week ago. It was supposed to have been in stock, but when I checked on the status it was still unshipped. I was beginning to wonder if the T7 even existed; so what aPadTVadmin said about them being in stock, makes since now. I guess most of these online stores get all their stuff drop-shipped, am I assuming correct?
aPadTVadmin: I spoke to DP a couple of days ago regarding the T7 for another reason and all T7 units have been shipped out. This was Thursday. If you ordered 1 week ago it would have shipped out nearly same day. I witnessed with my own eyes a large stock of T7 Hyundais being processed for shipping out last time I visited there.
Please give me your order number so I can validate it and check with them for you.
me: BUNCH OF SCAM ARTISTS! I contacted the manufacturer today and found out that they don't even start shipping them until March 7th, 2013. SO THERE'S NO WAY THAT ANYONE EVEN HAS T7'S YET, EXCEPT FOR A FEW ENGINEERING SAMPLES THAT WENT OUT. SO MUCH FOR SEEING THEM WITH YOUR OWN EYES... MORE LIKE LYING OUT OF YOUR OWN MOUTH.
GadgetGreats.com, DealsPrime.com aPadtv; ALL ONE OF THE SAME; SCAMMERS! Also AD PANDAWILL.COM TO THE LIST OF SCAMMERS, INCLUDING EVERBUYING.COM
ALWAYS PAY W/PAYPAL, IN 7 DAYS IF THEY HAVEN'T UPLOADED A TRACEABLE TRACKING #, PAYPAL PUTS A HOLD ON THE PAYMENT,
---------- Post added at 10:17 PM ---------- Previous post was at 09:56 PM ----------
icestage said:
hi to all,
i want to share with you what appened last month with fastcardtech site... I already bought a zopo zp100 and i was really satisfy about service so i decide to bought a new one but white.
Reading internet site i saw that two models are available but i was interested only in the completely white one so i ask availability at support center of fastcardtech that confirm by mail the availability.
After two day i release the payment and in a week the phone was shipped.
Where is the problem? The phone received was the other one.
After 1 month they could give me a 3% discount (6usd due to account limitation) on next order that i'll never do cause it's not sure what they will ship.
I didn't report all the mail between us where they wanted to refund (6usd) and after 2 weeks no paiment was released so i asked and they wrote back to call support center...
I'm writing this post cause the site is really cheapest but pay attention cause if there is a problem you'll not have support... In some case you feel victim of a joke...
Bye.
P.s. Attacched the chat transcript for all the detail
Click to expand...
Click to collapse
this guy who wrote this is also part of the scam; he want's you think that the company actually ships a good product, while the truth is, what you'll get is an imitation of the product you order, if at all that; these guys are all in cahoots, and they're on every forum & youtube video out there. They are good at what they do & once they ship the inferior product, if you return it, you lost all your money, point blank.
aliexpress.com is the best site to buy tablets/phones from china. they have buyer protection, and the money isn't released from your account till you confirm the device is received and working.
Scam
I ran into the FCT trap too. Should have done some more research beforehand .
I ordered an HDC Note 3 clone from them and paid through Paypal. They provided a Singapore shipping number and the next day told me the phone is out of stock and was not shipped. Meaning a fake shipping number was provided. The same time the same phone is still listed on their website as "in stock" and questions of potential customers are answered.
They told me to choose an alternative phone which I did with another HDC N9002. 35$ more expensive which difference I paid. They did not ship, after a number of reminders they however provided again the same (!) fake shipping number as before. So the item was never ever intended to be shipped. They play for time and money to get over the 45 days to launch a Paypal dispute. So be careful.
Currently a dispute for full refund is ongoing.
Stay away from these scammers!
SCAM artists
I'm also getting countless fake shipping numbers regarding broken tablet that I actually received from them.
Beware of FCT!
They are always delaying with shipping (some items they never ship). Their policy is to provide a bit lower prices than the others at first sight and then add extra fees for nothing and eventually ship the item you ordered when it is already outdated.
Fake shipping numbers are their method of delay.
FCT
I recently ordered from FCT and of course before reading all the forums of countless individuals who have been scammed or dooped by these guys.
Anyway after 2 weeks from placing my order I received a tracking number followed by another tracking number 2 days later (weird), then a week later it was scanned into the U.S, 2 or so more days it actually arrived at my door!!! (bing bong)
I was pretty stoked however, once I opened my package (HDC GT N9000 Note3) one thing was missing ...No stylus!! so after numerous calls to these guys via Skype (preferred and only method to contact them) I finally speak to a man who tells me that if I buy another phone they would include the stylus plus a gift free of charge....wait the phone was advertised to include this?? blah blah something shipping he began to ramble on about.... all n all pointless
I'm now a month into having my phone which appears to be pretty effin exact to the Note3 however yesterday my phone just disconnected from my network and will not re-connect. I cannot reach a soul at this place leaving me with a fancy mini internet tab/paperweight/possibly shooting target..
Basically they were great until I gave them my money and the phone is awesome however customer service is a huge key to running any successful business and this is something they LACK.....
GOOD LUCK!
how do you use ems tracking
beefgalore said:
I don't know what to tell everyone, but I ordered from them and didn't have any problem other than I paid $2.99 for them to root the phone which was never done nor refunded.
I used EMS shipping and had my phone within a week; the tracking was a bit wack, but I figured it out and it even worked.
Everything works great on the phone and came as promised. I can't comment on customer service other than they never responded about a refund for the $2.99.
Would I order from them again? Maybe, but you might have to cross your fingers and hope you're lucky but my experience was acceptable.
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i ordered from fct and i have the ems numbers, how do you track, it always give me no information, also, how long does ems take to deliver ?
MrCompleteownage said:
i ordered from fct and i have the ems numbers, how do you track, it always give me no information, also, how long does ems take to deliver ?
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i actually order a week ago and in Monday they send me a tracking number that says no information also... starting to suspect a bit weird 3 days and no tracking....
Fingers crossed..........
Regards FRZ
I want from Google something that will compensate me for the lack of information. I ordered on Tuesday at 8:43 and I have no email stating it shipped or it was back ordered. I don't want money or some free gift. I want a Company the size of google to state they are sorry and explain how mistakes like this happened. Then I want them to state what they are doing on the next product release to avoid this from happening again.
Lil Jones said:
I want from Google something that will compensate me for the lack of information. I ordered on Tuesday at 8:43 and I have no email stating it shipped or it was back ordered. I don't want money or some free gift. I want a Company the size of google to state they are sorry and explain how mistakes like this happened. Then I want them to state what they are doing on the next product release to avoid this from happening again.
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The sense of entitlement is strong with this one.
Id be happy with google credit or a bumper (then I wouldnt get it for even longer)
roughavoc said:
Id be happy with google credit or a bumper (then I wouldnt get it for even longer)
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The bumper is $28 after tax and shipping.
Lil Jones said:
I want from Google something that will compensate me for the lack of information. I ordered on Tuesday at 8:43 and I have no email stating it shipped or it was back ordered. I don't want money or some free gift. I want a Company the size of google to state they are sorry and explain how mistakes like this happened. Then I want them to state what they are doing on the next product release to avoid this from happening again.
Click to expand...
Click to collapse
Or else..?
Good luck with that Mr. Jones.
Sent from my Galaxy Nexus using xda app-developers app
Agree. The lack of customer service, lack of information, and utter disregard for their customers during the process, is absolutely UNACCEPTABLE.
I didn't even get a confirmation email, no updates, no status changes, nothing. I got my order in at 11:35:06am EST.
If it wasn't for the play store account status I wouldn't even know I had an order in!
DDeveryday said:
The bumper is $28 after tax and shipping.
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Click to collapse
Apple did it for $30 bumpers + tax and shipping for something that really wasn't even an issue.
I think Google can do it... that is if they're not backordered :fingers-crossed::fingers-crossed:
I am very disappointed, I just called google play for the first time to ask about my order, the CSR had nothing to say, I placed my order 10:56 am CST and I am in limbo. I asked for a supervisor and he could not even cancel my order or provide any information. I have been an amazon customer for years and I have never had an issue, their amazon prime 2 day shipping works flawlessly and their customer service is amazing. I can't believe that google has such poor customer service.
enviii said:
Apple did it for $30 bumpers + tax and shipping for something that really wasn't even an issue.
I think Google can do it... that is if they're not backordered :fingers-crossed::fingers-crossed:
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Let's all keep in mind that the bumpers probably cost $0.50 to make and about $3 or $4 to ship.
And I disagree, it was a big issue for me and anyone who ever had to use their phones where they only had 1 or 2 bars of service. But this isn't the time or place.
I don't know about a public apology but they did botch this royally. I'm not some kid who just can't wait till it gets here. But the miscommunication is extreme. My bumper, might I add that I ordered fifteen minutes later has already shipped. My phone, well it's still pending.
And the supervisor I spoke with is speaking at sixty words a minute assuming he knows my issue and he assumes its that I'm just ready to get it (didn't listen to me at all). The truth is, I waited to call, read all of the help info but the problem is it's been the 2 business days and still it has not shipped. Yet my four hundred dollars had been in holding since Tuesday.
At this point it's not possible for it to arrive in the time frame they quoted when I placed the order. For that, all entitlement aside they failed. So they can't cancel the order, nor tell me when it will even ship. Lol, all they say is " if you don't get tracking today call us back". The SAME thing they said yesterday when I called to confirm my order.
The goal of telephone customer service is one call resolution, not to tell someone to call back and start over tomorrow.
Sent from my Nexus 7 using xda app-developers app
bscotth said:
The sense of entitlement is strong with this one.
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Yes I do feel entitled to a little bit of information when I purchase product from one of the largest companies in the world and 72 hours later they have no idea if my order has shipped, sitting in some warehouse or back ordered. I had a 390 dollar hold placed on my account and no info as to what is going on.
Please use one of the existing threads or, better yet, take up your issue with Google not XDA.
Closed
Ordered from slickwraps a month ago, called fedex for the tracking number, they said not shipped, tough I have an email saying it is shipped from slickwraps, they won't respond to emails for refund or explanation.
Since it seems they look at xda at least, trying here. Really shady.
I can't believe people still use them. All these years of poor customer service and shonky products.
I bought one years ago, 1 of the cut outs was missing. They didn't even reply to emails.
stevenkelby said:
I can't believe people still use them. All these years of poor customer service and shonky products.
I bought one years ago, 1 of the cut outs was missing. They didn't even reply to emails.
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Yes, thousands daily.
We're very sorry for your recent experience. At Slickwraps we stand 100% behind our products. If for any reason you are not satisfied or there was an issue with the wrap please DM us. We would love the opportunity to address this and get you wrapped up with a Slickwraps you're proud of! Thank You!
---------- Post added at 11:43 AM ---------- Previous post was at 11:42 AM ----------
Rak2 said:
Ordered from slickwraps a month ago, called fedex for the tracking number, they said not shipped, tough I have an email saying it is shipped from slickwraps, they won't respond to emails for refund or explanation.
Since it seems they look at xda at least, trying here. Really shady.
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Hello,
We ship with Fedex FIMS internationally. If you spoke to Fedex and not the Fedex FIMS department they would not be able to help.
With that said simply DM us on here , happy to check out your order and Fedex tracking #.
SW
You found me!
Ironically some minutes before xda post, i got a reply to my most recent, that it has been shipped and fedex doesn't show things anyways...
Got 2 of them ()all
So I got them, in 1 piece!
Unofrtionetly there is no video for m50x or m40x, and it has like 20 pieces.. I have no idea where to place the smaller ones...
Could u give at least some instructions for m50x? phones are like 3 things only, it can be figured out, but m50x is more complicated...
Rak2 said:
Ordered from slickwraps a month ago, called fedex for the tracking number, they said not shipped, tough I have an email saying it is shipped from slickwraps, they won't respond to emails for refund or explanation.
Since it seems they look at xda at least, trying here. Really shady.
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Click to collapse
try @capesindia , faster and better response.!
Got this.. from skinnova gadgetshieldz.. it dosent even sticking at the edges.. useless.. it looks better from back side but not properly covering edges.. so useless 5-10days durable as I hate covers for devices
I ordered a wrap from slickwrap on Sept 5. The website says it will be shipped in a 3-4 business day. Guess what it got shipped on 19 September, nearly 2 weeks. When I track my order it still says it is waiting for next facility. It is a month since it got shipped but no sign of the product. When you submit a request to them, they will just apologize and will ask us to wait. Such a pathetic customer service. Dbrand is so much better in term of service. Other online retailers give back the money if the product is not able to deliver in a certain time frame. These douchebags are money hoggers. Sorry for my language, but I am quite annoyed because of them. I cannot use my new bumper case which I got.
Tip: if you spot a newsletter box, subscribe, but only buy once or with periods
If you sub to their newsletter you will see how they try with the discounts (20-50%)
They might not have the best image, but from what I understand they probably make a lot of money with few resources.
Rak2 said:
Ordered from slickwraps a month ago, called fedex for the tracking number, they said not shipped, tough I have an email saying it is shipped from slickwraps, they won't respond to emails for refund or explanation.
Since it seems they look at xda at least, trying here. Really shady.
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Click to collapse
Try capesindia.com