Database Develop

[Q] Bought used phone, no signal / poor reception

Hi all,
I have a question to those more knowledgeable about GSM network/settings (I come from a CDMA background). I bought my girlfriend a Captivate on EBay for Christmas; everything is working OK except it cannot get any signal. As far as I know everything is set up as it should, it just won't show any bars. While using the ServiceMode app [*#0011#] it goes from NO SERVICE to GSM : LIMITED and back over and over. While using her old phone in the same spot it has full bars. We went to the ATT store and made sure everything was set up on their end. I think the phone is defective but I figured I would check here first. I'll attach some relevant (I think) screen caps and if anything jumps out or you have anything for me to try and fix this, please let me know.
edit/
Also does anyone know the exact location of the internal antenna? I opened the phone up to see if something came lose during shipment or whatever and I didn't really get anywhere. I wanted to try and jury rig a extended antenna to see if that helped reception.

You flashed that ROM/theme on the phone? Or it came like that when you bought it?

That is Serendipity 5.1.. I figure while she can't use the phone as a phone, she should still benefit from a nice rom and kernel. When I received the phone originally it had the stock rom. Before I flashed a custom I made sure to check everything out first and the problem was there since the beginning. Since then I've flashed back to stock, tried different radios, etc etc but the results are always the same.
I don't know what the person before me did to the phone though, maybe he/she flashed something incorrectly and wrote over important settings? I don't know what I'm looking at that's really why I am asking here.

Grabbed some more settings, anything seem strange or wrong?

Stupid question, but do you have an active AT&T Sim card in the Phone? btw, these phones absolutely, positively will not work on Sprint or any other CDMA carrier.

rpicaso said:
Stupid question, but do you have an active AT&T Sim card in the Phone?
Click to expand...
Click to collapse
Yes I have her new Sim card which was activated at the store over the weekend. I can switch it between her two phones, old one full bars, Captivate no bars.

Check you APN Settings. Menu> Wireless and networks > Mobile Networks > Access Point Names and let us know what they are, and we can go from there.

Says ATT WAP

Tap where is says att wap and check the settings to see if they match these:
Name: ATT WAP
APN: wap.cingular
Proxy: wireless.cingular.com
Port: 80
Username:not set
Password:not set
Server: not set
MMSC: http://mmsc.cingular.com
MMS Proxy: wireless.cingular.com
mms port - 80
mcc 310
mnc 410
authentication type - none
apn type- internet + mms
If not, adjust them accordingly and see if it clears up. If not I'd say you have a serious hardware problem.

Those settings look good to me. Thanks for the help I suppose my problem is more serious. Anyone know of anything else I can check to maybe narrow my problem down? I'm not afraid to try and replace a radio/circuit board/internal antenna.

enter *#2263# and check that band selection is set to automatic.

Yep set to AUTOMATIC - Select GSM & WCDMA All Bands

Is there something equivalent to a PRL for GSM phones? Something that tells it what towers it can connect to?

idk if its related but i have poor signal problems too with my phone sometimes only shows bars and no h or edge and sometimes just says no service or emergency calls only

Yeah same here, right now it says Emergency calls only. I know for a fact that there are at least 6 GSM cell towers in this vicinity.

Can this issue have something to do with a failed unlocking attempt? I've been trying to research all routes and I tried to "unlock" to phone by using SGS Unlock Tool (rooted method), it was never successful. It states "Sorry, no codes found unknown error", possibly meaning that something internally is screwed up? I'm just pulling stuff out of my bum at this point. Any help will be appreciated!

Last bump for the weekend. Any suggestions? Already bought a new one but I still have 30 days to return it if I can figure out how to fix this.

Moto X on Straight Talk?

I bought a customized moto X on Motorola's website. It is an At&T phone without contract.
I paid $13 online for the unlocking service and received an unlocked code and the phone is sim unlocked.
Problem: I created a new straight talk APN setting , phone calls and text are working, BUT NO MMS AND DATA. I contacted straight talk many times and they sent me several APN settings , none of them worked.
I did a little research online, the problem might be caused by the two built-in att APNs coming with the phone. The sad thing is it cannot be deleted!
Further researches revealed in order to delete the att APNs the phone needs to be rooted. But rooting a ATT moto X requires a UNLOCKED BOOTLOADER! As of now only. SPRINT , VERIZON AND US CELLULAR HAVE UNLOCKABLE moto X , rooting cannot be done for my Att moto X ! I am desperate , please help, folks !!!
Sent from my C6603 using xda app-developers app

Ok well your main issue I unfortunately cannot help with but I can at least clear you of one misunderstanding that you seem to have.
Root does not require an unlocked bootloader. In fact root for AT&T is coming very soon.
Now, I don't know if rooting is even your best option, but if it is all you have to do is wait a couple days.
Sent from the sexiest Moto X ever created using the XDA Premium app

Straight talk tech support sent me another email containing a new APN setting and it is still not working, the emails says they did some adjustment from their end....not working ....
I just hope the AT&T root comes out quickly ......
But thanks for your post though
Sent from my C6603 using xda app-developers app

AT&T now has root
http://forum.xda-developers.com/showthread.php?t=2442584
Sent from my Nexus 7 using Tapatalk 2

Great, I will try this tooting method tonight, by the way, how do I donate to Justin. Just a little appreciation for his hard work.
Thank you!!!!!!
Sent from my C6603 using xda app-developers app

Should be in the first post on how to donate to him.
Sent from my Nexus 7 using Tapatalk 2

By the way, i was finally able to get the data and MMS work!!
Now it shows 4g LTE, I run the speed test on straight talk SIM, speeds is pretty steady, around 10M down and 2-3M up.
Sent from my C6603 using xda app-developers app

korn918 said:
By the way, i was finally able to get the data and MMS work!!
Now it shows 4g LTE, I run the speed test on straight talk SIM, speeds is pretty steady, around 10M down and 2-3M up.
Sent from my C6603 using xda app-developers app
Click to expand...
Click to collapse
you mind posting your apn?

phermey said:
you mind posting your apn?
Click to expand...
Click to collapse
No kidding! Post your fix!

osiris355 said:
No kidding! Post your fix!
Click to expand...
Click to collapse
yes! can you please post how you got it working? i'm thinking about doing this too. thanks!

Yeah are there any tips anyone has? I just activated a AT&T moto X on Straight Talk and stupidly did the update so I can't root right now, Texting/Phone works but not MMS, I'm assuming because of the APNs that you can't delete?
Edit: see below reply.

wait seriously? you can't completely set up an apn without root on the at&t version? is this for real? i just bought a used one to use on ST, and i'm not sure i'm buying it but unfortunately won't know til i get my phone in a few days. can people with at&t moto x's on ST chime in?

mohlsen8 said:
wait seriously? you can't completely set up an apn without root on the at&t version? is this for real? i just bought a used one to use on ST, and i'm not sure i'm buying it but unfortunately won't know til i get my phone in a few days. can people with at&t moto x's on ST chime in?
Click to expand...
Click to collapse
Update! I went back and verified and I had actually messed up the APN, once I made it the correct settings and rebooted, I was able to SEND mms but not receive it. Then I woke up this morning, and now that is working as well. I did not root and still have the stock apn's in my phone, I just 'selected' the ST one.

I just got my moto x on ST today with the ATT LTE sim... no data/no mms... cant root cause of update.. if you guys have data working, howd you do it? My APN Below
Name: stalk
APN: tfdata
Proxy:NotSet
Port:80
Username:not set
Password: not set
server:not set
MMSC: http ://mms-tf.net
MMS Proxy: mms3.tracfone.com
MMS Port: 80
MCC: 310
MNC 410
Auth Type: None
APN Type: default,supl,mms
APN Protocol: ipv4
APN Roam Protocol: ipv4
APN Enabled
Bearer: Unspecified

shmew22 said:
I just got my moto x on ST today with the ATT LTE sim... no data/no mms... cant root cause of update.. if you guys have data working, howd you do it? My APN Below
Name: stalk
APN: tfdata
Proxy:NotSet
Port:80
Username:not set
Password: not set
server:not set
MMSC: http ://mms-tf.net
MMS Proxy: mms3.tracfone.com
MMS Port: 80
MCC: 310
MNC 410
Auth Type: None
APN Type: default,supl,mms
APN Protocol: ipv4
APN Roam Protocol: ipv4
APN Enabled
Bearer: Unspecified
Click to expand...
Click to collapse
mine worked fine as soon as i put in the new APN. looking at yours, the first thing i see is you have a port when you shouldn't. not sure otherwise. try adding a new APN and only put in values for what ST now gives with the tfdata setting (port is MMS port).
if that doesn't work, how old is your SIM? you may need the old settings to get it working.. they switched over to the new one sometime in the last few months and left everyone to figure it out but it seems that SIMs purchased after a particular, mysterious date need the tfdata one.
also, if you're just getting it set up today you might try waiting another day or so. i've jumped back and forth a few times and i know at least once or twice it's taken a day or so for MMS to catch up.

mohlsen8 said:
mine worked fine as soon as i put in the new APN. looking at yours, the first thing i see is you have a proxy when you shouldn't. not sure otherwise. try adding a new APN and only put in values for what ST now gives with the tfdata setting (port is MMS port).
if that doesn't work, how old is your SIM? you may need the old settings to get it working.. they switched over to the new one sometime in the last few months and left everyone to figure it out but it seems that SIMs purchased after a particular, mysterious date need the tfdata one.
Click to expand...
Click to collapse
Just got my sim a few days ago, along with my moto x. I ported my number this morning from AT&T. Will take the port setting out and see what happens. Thanks.

shmew22 said:
Just got my sim a few days ago, along with my moto x. I ported my number this morning from AT&T. Will take the port setting out and see what happens. Thanks.
Click to expand...
Click to collapse
Note it looks like I edited my post after you replied. Meant port, not proxy - but leave MMS port. Also, you may need to wait a good day or so for everything to "take" with the new SIM after porting.

mohlsen8 said:
Note it looks like I edited my post after you replied. Meant port, not proxy - but leave MMS port. Also, you may need to wait a good day or so for everything to "take" with the new SIM after porting.
Click to expand...
Click to collapse
Ok, took the port out on the data proxy, left the mms port and proxy. Still not working yet. Ill let it cook, and see what happens. This should give me LTE too correct?

shmew22 said:
Ok, took the port out on the data proxy, left the mms port and proxy. Still not working yet. Ill let it cook, and see what happens. This should give me LTE too correct?
Click to expand...
Click to collapse
Yes it should. I've had to wait the better part of a day before for MMS to start working correctly, but can't remember the same for data (although it could be true). Did you reboot and all that jazz? Not to dumb it down too much for you, but did you remember to select the "bubble" next to the APN name after you saved it? I've almost missed that before. Other than that, I guess you'll have to wait 24 hours and call Straight Talk - they won't tell you anything other than "wait 24 hours" if you call before then.
edit: and can you make/receive calls as-is at least?

mohlsen8 said:
Yes it should. I've had to wait the better part of a day before for MMS to start working correctly, but can't remember the same for data (although it could be true). Did you reboot and all that jazz? Not to dumb it down too much for you, but did you remember to select the "bubble" next to the APN name after you saved it? I've almost missed that before. Other than that, I guess you'll have to wait 24 hours and call Straight Talk - they won't tell you anything other than "wait 24 hours" if you call before then.
edit: and can you make/receive calls as-is at least?
Click to expand...
Click to collapse
yep, i have the bubble selected on the apn screen and rebooted several times. I can call and recieve sms but no mms/data. Only other thing I wanted to try and can't is deleting the factory APNs, but can't with no root.
EDIT: I can see the "4G" symbol in the status bar, but never get connected.

Straight Talk

i been a straight talk customer for a long time. then eventually went to the 60 dollar go phone plan for LTE. not that LTE is vailable for straight talk i switched back to save a few pennies. anyone else on straight talk . there MMS sends but is never received by the other person. or sending one to yourself. sometimes it works sometimes it does. not. i never had this problem before. i tried old and new apn settins. it seems to work when it wants too is is a touch wiz bug . or is it straight talk

Pretty sure it's straight talk.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

never had these issues before. ever. i wonder if a bad sim can do this.

calling all straight talk users. with new sim LTE.
i installed new sim card. as i posted earlier. data works perfect LTE works its just mms sometimes sends and sometimes does not. i noticed when i delete the apn and reinsert it. mms will work once or twice. i also noticed if i toggle between. the locked AT&T apn and the straight talk one it will work for a short while. do you think the locked AT&T apn is trying to take over newly inserted settings? i never had this issue on any phones i ever owned

does anyone know if unlocking the phone will unlock the locked apn?

I am also having the same issues with ST and my Sony ION. Last Friday was working with my apn settings and didnt notice how low my battery had gotten. I was trying various settings I saw posted. The best I could get was ability to send a pic but never the ability to recieve one. Worst yet in the whole process my battery had gotten very low and during a reboot it would not light up or even recieve a charge! To say the least I was very distressed. Tried the hard reboot PWR + VOL DOWN no luck. Just dead all the way. To sum up this story it was Tuesday at lunch when I tried to charge it once again and I got the red dot charge light going again. I was happy to see some action. And a while later I could turn it on once again. I suppose the battery had to die all the way to get itself unlocked. The Straight Talk kit I bought at Wal Mart had an extra full size sim and I used an old HTC phone to get by after transfering to that sim card with ST over the phone. Now I need another micro sim for my ION as they are one time use only. Tonight I pulled out my adapter/micro sim out of the ION and inserted the full size sim and it worked! Seems that it may be hard to get it back out one day but who cares its working right now. When I find vpn settings that work good for this reigon of the US (Florida) I will post them here too. Maybe some of this info can be of use to someone else going through the same hassles as me. Thanks for reading!

After using straight talk for 7 months I gave my Sony ION to my brother and I got the HTC One M7 for a buck and added to my girlfriends family plan account.
The bottom line with straight talk bring your own phone and toss in the sim is after trying all the different APNs I never got a single one to work here in South Florida, USA So I am convinced that AT&T sells sub-standard service to Straight Talk and you get what you pay for. I told my brother to get the sim unlock code and try T Mobiles network as the ION is on their list for accepted devices.
I will get the last APN settings and post them here. I found some settings that improved my data speeds and used high priority. Another thing is when you change your APN setting with a good working one you will always get good service for a while until their servers start messing with your service. So if you notice your service sucks. Switch back and then forth again between 2 different sets of APN settings. This will throw ATT off for a while. Good luck!

daddioj said:
i been a straight talk customer for a long time. then eventually went to the 60 dollar go phone plan for LTE. not that LTE is vailable for straight talk i switched back to save a few pennies. anyone else on straight talk . there MMS sends but is never received by the other person. or sending one to yourself. sometimes it works sometimes it does. not. i never had this problem before. i tried old and new apn settins. it seems to work when it wants too is is a touch wiz bug . or is it straight talk
Click to expand...
Click to collapse
Try these APN settings ( http://apn-settings.com/samsung-galaxy-s4-straight-talk-apn-settings/ )
Name: straight talk
APN: tfdata
Proxy: <Leave in Blank>
Port: <Leave in Blank>
Username: <Leave in Blank>
Password: <Leave in Blank>
Server: <Leave in Blank>
MMSC: http://mms-tf.net
MMS proxy: mms3.tracfone.com
MMS port: 80
MCC: 310
MNC: 410
Authentication type: <Leave in Blank>
APN type: default,supl,mms
APN Protocol: IPv4
my atnt note 3 functions perfectly on straighttalk with these APN
edit, these APN settings also worked 100% on my nexus4, and galaxy s4 before getting my note3
i also did not get a new sim card (ive been a customer before they offered LTE)
i hope this helps!

No AT&T SIM

Has anyone in the US bought this phone? AT&T can't activate because they don't have the right (size I guess) SIM for this phone thus couldn't activate.
Anyone have this same issue?

texaslegend said:
Has anyone in the US bought this phone? AT&T can't activate because they don't have the right (size I guess) SIM for this phone thus couldn't activate. Anyone have this same issue?
Click to expand...
Click to collapse
That's BS. I slapped my nano SIM into my US XZ1C with no problems. The phone then asked to search online for the APN information. It downloaded it all with zero effort on my part and everything worked 100%. I've had this SIM card since at least the Z3 time. Go to another store, have them replace whatever SIM you have now with a nano SIM, go home and install it on your phone. Don't give them any explanation for anything. You need to replace your SIM with a nano SIM and that's it. You'll get signal automatically, but not data. Just Google AT&T APN settings and enter them if your phone doesn't offer to download them during the initial setup. I get LTE all over town, although it shows the 4G icon instead. I can send/receive SMS, MMS, and calls normally.

android_fury said:
That's BS. I slapped my nano SIM into my US XZ1C with no problems. The phone then asked to search online for the APN information. It downloaded it all with zero effort on my part and everything worked 100%. I've had this SIM card since at least the Z3 time. Go to another store, have them replace whatever SIM you have now with a nano SIM, go home and install it on your phone. Don't give them any explanation for anything. You need to replace your SIM with a nano SIM and that's it. You'll get signal automatically, but not data. Just Google AT&T APN settings and enter them if your phone doesn't offer to download them during the initial setup. I get LTE all over town, although it shows the 4G icon instead. I can send/receive SMS, MMS, and calls normally.
Click to expand...
Click to collapse
Ok I'll do that. I'm moving from vzn to att and was trying to set up account over the phone. The rep first told me it was a 2G only phone and they don't support that. Then after I told him that his own website said the IMEI number was supported he came back with the SIM statement. I even said "it's just a nano SIM" what's special... Anyway useless to argue after some point. I'll just go to the store tomorrow.

texaslegend said:
Ok I'll do that. I'm moving from vzn to att and was trying to set up account over the phone. The rep first told me it was a 2G only phone and they don't support that. Then after I told him that his own website said the IMEI number was supported he came back with the SIM statement. I even said "it's just a nano SIM" what's special... Anyway useless to argue after some point. I'll just go to the store tomorrow.
Click to expand...
Click to collapse
Go to a different one. It's a miracle that rep even knows what a phone looks like. "2G only phone"

Went to a store this morning and got it to sorta work but I'm only getting H+ on my phone, not LATE. Any thoughts?

texaslegend said:
Went to a store this morning and got it to sorta work but I'm only getting H+ on my phone, not LATE. Any thoughts?
Click to expand...
Click to collapse
have you looked at the APNs? this is most likely the issue.
this phone technically supports all ATT LTE bands.
you may also have to set your "Preferred Network type" to LTE preferred

I am still using my old AT&T SIM from years ago when it was originally a Micro SIM. Just carefully cut the SIM down to the appropriate size and it works fine. I have the UK version and have no issues so far.
As for the H+ only, it may be due to the IMEI not being recognized on the network carrier. I haven't experienced this issue, but from what I've read online, you can ask the AT&T rep to register your SIM using a phone's IMEI that is registered with AT&T. Not sure how that works, but it's what I've read on other forums from people with the same issue.

I've used APN settings on web and confirmed the SIM is compatible but still not getting LATE speed. Open signal testing in various locations at best are 5-6Mbps.

texaslegend said:
I've used APN settings on web and confirmed the SIM is compatible but still not getting LATE speed. Open signal testing in various locations at best are 5-6Mbps.
Click to expand...
Click to collapse
will you link me to the APN settings you are using?

WaxysDargle said:
will you link me to the APN settings you are using?
Click to expand...
Click to collapse
https://apn.gishan.net/settings/1887_4_att_apn_settings_for_sony_xperia_xz1.php

WaxysDargle said:
will you link me to the APN settings you are using?
Click to expand...
Click to collapse
texaslegend said:
https://apn.gishan.net/settings/1887_4_att_apn_settings_for_sony_xperia_xz1.php
Click to expand...
Click to collapse
Referenced this as well
https://www.att.com/esupport/article.html#!/wireless/KB424489

WaxysDargle said:
will you link me to the APN settings you are using?
Click to expand...
Click to collapse
Referenced this as well
https://www.att.com/esupport/article.html#!/wireless/KB424489

I believe I read somewhere that there is one band that is unavailable on the XZ1C in the United States. Could that perhaps be the band that covers the area or region that I am currently in?
I'm in college station, tx 77845

I'm really not sure what I'm looking for but found this site.
Texas, Brazos country
http://reboot.fcc.gov/spectrumdashboard/resultLicenses.seam

texaslegend said:
I'm really not sure what I'm looking for but found this site.
Texas, Brazos country
http://reboot.fcc.gov/spectrumdashboard/resultLicenses.seam
Click to expand...
Click to collapse
the only band i know of that has been in question is band 12. i think most ATT LTE takes place on band 17, which runs on almost the same frequency as band 12. this is likely not your issue, but i can dig a bit deeper. this mostly affects people using Tmobile, like myself.
i'm guessing you have one of the international variants?
that last link you sent was a dead end for me (your entries on that site did not carry over with the URL). what was it you saw on that site that was of potential value? you can send me a screenshot if you want

WaxysDargle said:
the only band i know of that has been in question is band 12. i think most ATT LTE takes place on band 17, which runs on almost the same frequency as band 12. this is likely not your issue, but i can dig a bit deeper. this mostly affects people using Tmobile, like myself.
i'm guessing you have one of the international variants?
that last link you sent was a dead end for me (your entries on that site did not carry over with the URL). what was it you saw on that site that was of potential value? you can send me a screenshot if you want
Click to expand...
Click to collapse
How would I tell? I double checked my order and confirmed it's "supposed" to be a US version and I don't have a fingerprint security option.
I doubt the resolution will be good enough to read, if not follow that link and apply filter Texas and Brazos country. It is a list of frequencies in my region. I don't know if it's of any real value or not just searching.
I really appreciate your help!

One last thing... My phone hasn't downloaded any at&t bloatware. Not even the myATT app. I don't know if that adds any clues

android_fury said:
That's BS. I slapped my nano SIM into my US XZ1C with no problems. The phone then asked to search online for the APN information. It downloaded it all with zero effort on my part and everything worked 100%. I've had this SIM card since at least the Z3 time. Go to another store, have them replace whatever SIM you have now with a nano SIM, go home and install it on your phone. Don't give them any explanation for anything. You need to replace your SIM with a nano SIM and that's it. You'll get signal automatically, but not data. Just Google AT&T APN settings and enter them if your phone doesn't offer to download them during the initial setup. I get LTE all over town, although it shows the 4G icon instead. I can send/receive SMS, MMS, and calls normally.
Click to expand...
Click to collapse
sorry to bother, would you mind sharing the APN settings you have?
also, any other network settings that might affect connectivity? our friend in texas needs some help getting his LTE going.
ALSO... my XZ1C shows LTE when connected to it. are you positive you are operating on LTE? is there a chance you are connected to it but not using it? network speeds?
thanks in advance!

Just left AT&T again and no better.
There are two APN settings that are on my phone. (1.) ATT Nextgenphone
(2.) ATT HSPA+ ***this was renamed from simply ATT by the guy messing with my phone. Originally it was just ATT***
APN Settings
1. These APN settings result in no data connection what-so-ever
Name: ATT Nextgenphone
APN: nexgenphone
Proxy: not set
Port: not set
Username: not set
Password: not set
Server: not set
MMSC: http://mmsc.mobile.att.net
MMS Proxy: proxy.mobile.att.net
MMSPort: 80
MCC: 310
MNC: 410
Authentication type: not set
APN Type: default,admin,mms,supl,hipri,internet
APN Protocol: IPv4/IPv6
APN Roaming Protocol: IPv4
Bearer: Unspecified
MVNO type: none
2. This gets data (H) but at about 4 Gbps. Sometimes it bumps up to (H+) but never long enough to test speed.
Name: ATT HSPA+
APN: phone
Proxy: not set
Port: not set
Username: not set
Password: not set
Server: not set
MMSC: http://mmsc.mobile.att.net
MMS Proxy: proxy.mobile.att.net
MMSPort: 80
MCC: 310
MNC: 410
Authentication type: not set
APN Type: default,supl,mms,hipri
APN Protocol: IPv4
APN Roaming Protocol: IPv4
Bearer: Unspecified
MVNO type: none
Somewhere on the AT&T website there was detail referencing the 9th and 10th digit of the SIM being certain numbers. Whatever it was my SIM is compatible.
Looking for the specific langauge I happened back to this site and now I'm worried I've got no hope. Here is the link but I've attached a screenshot of the concerning statement.
https://apn.gishan.net/settings/1887_4_att_apn_settings_for_sony_xperia_xz1.php
Can anyone give an opinion on any of this? Thanks for all your help. I hope it prevents someone else from having the same problem.

WaxysDargle said:
sorry to bother, would you mind sharing the APN settings you have?
also, any other network settings that might affect connectivity? our friend in texas needs some help getting his LTE going.
ALSO... my XZ1C shows LTE when connected to it. are you positive you are operating on LTE? is there a chance you are connected to it but not using it? network speeds?
thanks in advance!
Click to expand...
Click to collapse
Waxys....are you saying you don't have LTE either?

N960U1 hates Red Pocket Mobile (VZW MVNO)

So my Unlocked Note 9 works great on Verizon Prepaid, however, it does not work on the Verizon MVNO Red Pocket Mobile. This would have been great to know before purchasing a 6 month plan, but alas I am stuck. The sim works fine in my Moto G5 plus, so it has to be either Samsung or Red Pocket causing the problem.
Red Pocket has no specific APN settings for their Verizon plan, and Network mode says "LTE/3g/2g (auto connect)"
The device switches between full bars and no service. When there are bars, it says "device not registered on network."
Customer Service is confused and useless.
Has anyone else experienced this issue with their device or know how to fix it?

try this?
https://help.goredpocket.com/hc/en-us/articles/115003899488-How-to-Program-a-CDMA-Device

entropism said:
try this?
https://help.goredpocket.com/hc/en-us/articles/115003899488-How-to-Program-a-CDMA-Device
Click to expand...
Click to collapse
Thank you for the reply. Unfortunately those functions do not work without the device being seen as registered on the network, and network unavailability prevents it as well

Are you SURE you're on the CDMAV plan, not CDMAS, GMSA or GMST plans? The Moto G5 Plus would work with any of the 4, but a locked Verizon Note might not (I've heard Verizon changed their locking policy to be more restrictive with the Note 9, but may be mistaken).

entropism said:
Are you SURE you're on the CDMAV plan, not CDMAS, GMSA or GMST plans? The Moto G5 Plus would work with any of the 4, but a locked Verizon Note might not (I've heard Verizon changed their locking policy to be more restrictive with the Note 9, but may be mistaken).
Click to expand...
Click to collapse
I am positive. I checked, rechecked, and triple checked with CS agents over the course of many hours. It began with an imei verification in which they said it was compatible with cdmav, and ended with them saying that my device was not compatible with the cdmav plan and them hanging up abruptly.

rickyray9 said:
I am positive. I checked, rechecked, and triple checked with CS agents over the course of many hours. It began with an imei verification in which they said it was compatible with cdmav, and ended with them saying that my device was not compatible with the cdmav plan and them hanging up abruptly.
Click to expand...
Click to collapse
I had the same problem with my factory unlocked Galaxy S9. I found others with this issue here:
https://forum.xda-developers.com/galaxy-s9/help/unlocked-s9-register-verizon-mvno-t3768141
Someone posted somewhat of a workaround here which I did successfully for the month I was on Redpocket:
https://forum.xda-developers.com/showpost.php?p=76313042&postcount=18
Fortunately I still had my Pageplus SIM card available to do this trick. Any time my phone was rebooted I had to go through this process.

I am having the same problem with my unlocked s9. It is really annoying.
If anyone knows what Red Pocket can do from their end to fix this, please let us know.

hancerm said:
I am having the same problem with my unlocked s9. It is really annoying.
If anyone knows what Red Pocket can do from their end to fix this, please let us know.
Click to expand...
Click to collapse
Update: I have traded in my s9 with an unlocked s10+ and put the cdma sim. It works now! Hopefully, it will also work with future updates!

Possible Solution for Red Pocket-Verizon Problems
POSSIBLE SOLUTION!! (YMMV)
I had a similar problem when I upgraded to Android 10. I no longer had CDMA as a choice for Network mode. Here is the solution that worked for me:
Step #1:
Go to the phone dialer and dial *#*#4636#*#*
This will bring up a new screen
Select "Phone Information"
You will be greeted with a scary-looking screen with lots of stuff
Scroll down and look for "Set Preferred Network Type"
Select "LTE/CDMA auto (PRL)" from the drop-down
This will give you phone service... but not data.
STEP #2
To get data services, you will need to create an APN.
Go to settings/connections/mobile networks/Access Point Names
Click on add and enter the following:
APN Name: Verizon
APN: VZWINTERNET
MCC: 311
MNC: 480
Authentication Type: None
APN Protocol: IPv4/IPv6
APN Roaming Protocol: IPv4/IPv6
I found that this APN worked for me... (YMMV)
Hope this is helpful...

Yes, it's working for me -
Galaxy Note 9, RedPocket VW

NICE!!!

mm_hockey said:
POSSIBLE SOLUTION!! (YMMV)
I had a similar problem when I upgraded to Android 10. I no longer had CDMA as a choice for Network mode. Here is the solution that worked for me:
Step #1:
Go to the phone dialer and dial *#*#4636#*#*
This will bring up a new screen
Select "Phone Information"
You will be greeted with a scary-looking screen with lots of stuff
Scroll down and look for "Set Preferred Network Type"
Select "LTE/CDMA auto (PRL)" from the drop-down
This will give you phone service... but not data.
STEP #2
To get data services, you will need to create an APN.
Go to settings/connections/mobile networks/Access Point Names
Click on add and enter the following:
APN Name: Verizon
APN: VZWINTERNET
MCC: 311
MNC: 480
Authentication Type: None
APN Protocol: IPv4/IPv6
APN Roaming Protocol: IPv4/IPv6
I found that this APN worked for me... (YMMV)
Hope this is helpful...
Click to expand...
Click to collapse
Thanks mm_hockey! Your steps worked perfectly on my Red Pocket Verizon (VZW / CDMAV) S9+. After upgrading my phone to Android 10 and (at the same time) switching from carrier (but not ROM) unlocked SM-G965U to ROM-unlocked SM-G965U1, my previously working Red Pocket service and SIM stopped working. But now it's great!

mark ran said:
Thanks mm_hockey! Your steps worked perfectly on my Red Pocket Verizon (VZW / CDMAV) S9+. After upgrading my phone to Android 10 and (at the same time) switching from carrier (but not ROM) unlocked SM-G965U to ROM-unlocked SM-G965U1, my previously working Red Pocket service and SIM stopped working. But now it's great!
Click to expand...
Click to collapse
Funny, this steps working for my note 9, and does not work for galaxy 9 with the same Verizon Red Pocket plan. Now I am afraid to update my wife phone (s9+) to Android 10

mm_hockey said:
POSSIBLE SOLUTION!! (YMMV)
I had a similar problem when I upgraded to Android 10. I no longer had CDMA as a choice for Network mode. Here is the solution that worked for me:
Step #1:
Go to the phone dialer and dial *#*#4636#*#*
This will bring up a new screen
Select "Phone Information"
You will be greeted with a scary-looking screen with lots of stuff
Scroll down and look for "Set Preferred Network Type"
Select "LTE/CDMA auto (PRL)" from the drop-down
This will give you phone service... but not data.
STEP #2
To get data services, you will need to create an APN.
Go to settings/connections/mobile networks/Access Point Names
Click on add and enter the following:
APN Name: Verizon
APN: VZWINTERNET
MCC: 311
MNC: 480
Authentication Type: None
APN Protocol: IPv4/IPv6
APN Roaming Protocol: IPv4/IPv6
I found that this APN worked for me... (YMMV)
Hope this is helpful...
Click to expand...
Click to collapse
Yes, this was very helpful in getting my phone fully working again with LTE service, MMS, and phone service. Thank you!
Just to expand, from previous discussions I had with tech support I added some info to the APN settings in addition to what you had. I'm not sure what is and isn't necessary, but everything works with these settings and I'm afraid to remove any line to test that out.
MMSC
http://mms.vtext.com/servlets/mms
Multimedia message port
80
APN type
default,supl,mms
Also, my "Authentication type" is set to "not set" instead of the "none" that yours is. Probably doesn't matter but I thought I'd mention it.

BRMail said:
Funny, this steps working for my note 9, and does not work for galaxy 9 with the same Verizon Red Pocket plan. Now I am afraid to update my wife phone (s9+) to Android 10
Click to expand...
Click to collapse
Hate to bring this thread back from the dead, but this is the only information I found on this issue.
I'm trying to get this exact thing working on my Verizon Samsung Galaxy Note 9, however the indicated special number to dial doesn't seem to do anything. Did it work exactly that way for you as specified?