[Q] GPS "died" - RAZR i Q&A, Help & Troubleshooting

Hi,
when I wanted to use Navigon the other day it did not get any GPS signal.
When I leave it on the map display it updates like every 10 minutes with somehwere that I passed while driving.
Restarts do not help and also other GPS based tools (like MapFactor Navigator) do the same.
Did this happen to anyone else / how do I recover from that (do not really like to try a factory reset since a) I do not know if it would help and b) I don't like to reinstall and setup all apps again.....)?
Thanks,
KalleH

kalleh said:
Hi,
when I wanted to use Navigon the other day it did not get any GPS signal.
When I leave it on the map display it updates like every 10 minutes with somehwere that I passed while driving.
Restarts do not help and also other GPS based tools (like MapFactor Navigator) do the same.
Did this happen to anyone else / how do I recover from that (do not really like to try a factory reset since a) I do not know if it would help and b) I don't like to reinstall and setup all apps again.....)?
Thanks,
KalleH
Click to expand...
Click to collapse
Similar but not quite the same. See http://forum.xda-developers.com/showthread.php?t=2029729
I start suspecting a firmware/SW issue?

Thanks, saw that...but actualy a "short" shutdown (wait 5 minutes) a few times did not help.
Yesterday evening I switched off the phone and only switched it on this morning and ....hey.....GPS working again....
Strange
Regards,
KalleH

kalleh said:
Thanks, saw that...but actualy a "short" shutdown (wait 5 minutes) a few times did not help.
Yesterday evening I switched off the phone and only switched it on this morning and ....hey.....GPS working again....
Strange
Regards,
KalleH
Click to expand...
Click to collapse
It got worse for me (see same link above: gps stopped working a few days later)...in the end I hard reset it .... it seem that did it. No more issues since then at least. I do not know yet what caused the gps settings to be corrupted, which makes me a bit nervous since I might have to do a full hard reset again in the future (restoring all my settings + SW takes 2-3 hours for me; cannot root device because I need company access).

Even if GPS is now working since the app update I now have to stop my Navigon app and clear the cache everytime to be able to start it again....

Related

GPS messed up

Someone help if possible! My GPS on my Tilt was working perfectly with Google Maps and LiveSearch... but today i turned it on and it's locking onto a position about 500+ miles away. I have VisualGPS installed and it now is only locking onto a max of 3 satellites (but sees many more satellites) when it used to lock onto about 6+! It also thinks i'm at 57,000 feet and somewhere over the gulf of mexico when i'm currently in south carolina on a trip! I tried soft resetting about 5x and ran QuickGPS a few times as well... nothing has fixed it. Any suggestions?
did you install anything new or do anything major like settings or drop the phone?
Nope...it was working fine one day, and not working the next... phone wasn't dropped and no new software was installed and no settings were changed. Not sure if the chip is malfunctioning or not...but it does lock onto a location... the wrong location.... but it is consistently putting me in somewhere in alabama at the moment
Hi UTZorro
I can't really help you with your problem but I did notice on mine the other day that the satalites would drop in and out quickly and never lock onto more that 3. It was a very clear day with clear view of the sky. The co-ords were out by quite a long way because of it. The DOP was never very good. I restarted and it seemed to solve the problem but it wasn't a good sign. I know I hadn't dropped mine and the quickGPS data was current.
I also noticed that the voice in tomtom was all over the place.. I had to reinstall tomtom to fix the problem and put the voice on the main memory. At the time I thought it might be my 4GB SDcard but now I'm not so sure.
Dylan
Hi
Have you tried leaving it on for several minutes? GPS on these sorts of devices make several assumptions as they try to lock on quickly so you don't have to wait, sometimes that initial lock is wrong due to these assumptions. Either turn it on and leave for it around 10-15 minutes in clear view of the sky or try running QuickGPS, that may help.
I've had this happen now and again, just leaving it for several minutes to get a "proper" fix and all is well.
Regards
Phil
I saw the same problem, i was driving and according to my gps i was going 485 km/hr and i was "flying": above the sea. kept the copiliot log as thought it was funny
I rebooted my kaiser and it went back to normal
This randomly happens to me also on a Stock HTC rom. Not too often though so not a major problem.
Reboot fixes it ...
I had the same problem last week. I Soft reset the device and removed the battery before it booted back up. After about a minute I put it back in and it was OK again.
happens to me as well, soft reset solves the problem... also if you have your GPS app on your SD card removal fixes this as well, very peculiar problem
PhilipL said:
Have you tried leaving it on for several minutes? GPS on these sorts of devices make several assumptions as they try to lock on quickly so you don't have to wait, sometimes that initial lock is wrong due to these assumptions. Either turn it on and leave for it around 10-15 minutes in clear view of the sky or try running QuickGPS, that may help.
Click to expand...
Click to collapse
I second this: I had strange behavior after a lockup and it took several tries with 10minute or so open-sky accesses to clear up:
http://forum.xda-developers.com/showpost.php?p=1650269&postcount=31
Go sit on a park bench for 15 minutes or so with the GPS on and open in an app which shows the satellites in view - like TomTom/Mapopolis/whatever and see if you don't eventually get back up to the 7+ birds you normally get.
Good luck!
Richard
recently this error has been happening more frequently to me with TomTom, restarting doesnt seem to fix it all the time anymore... does anyone know what causes this? It constantly showes me somewhere in Ontario, Canada about 500 miles from where I actually am.
Is there a way to disable and re-enable the GPS chip via software similar to what a hard-reset does but without the 30 seconds+ downtime associated with the hard-reset?
This is being caused by Quick GPS. If you have not connected to the internet via Activesync for a while then when you first start your internal GPS or lose sat coverage it diverts to the last stored Quick GPS data for the most prominant 3 sats (they show up as full signal when you look a gps data in you mapping SW) that should be in your area.
Either sync at least every 5 days (on a PC with T'internet connection) or disable quick GPS and be patient for a lock.
Hope this helps.
Hi
I had the same problem, but it seems I found a solution.
I'm not 100% shure, but for what I remember I had this problem very often. like every time I was starting navigation it was wrong, so I had to soft reset - Everthing was fine - till next time when it was wrong again - and soft reset and again, again and agian.
It was so annoying - then on a Polish forum a guy wrote somethign about downloading quickGPS data (what he read here) and quickGPS was the solution, but for me it was to disalbe every sync function - because I set to sync evertime it was possible I believie that was it.
Now I'm using kaiser for about a week and testing it 2-3 times a day. and it never failed. I'm not 100% shure it was it - but it looks fine now.
So after a few days after I originally posted with this problem, it noticed it had spontaneously fixed itself after my flight back to town and I pinpointed what fixed it. (keep in mind i have stock Tilt Rom, QuickGPS was updated at the time (about 25x to be exact) and I had even hard resetted and it didn't fix it)... but here's what did fix it interestingly enough:
So, for some reason, if you have flight mode enabled on the phone, then you turn on the GPS (which I admit I did while bored midflight wondering how high up we were) it MAY get messed up like what happened to me. The only way to fix it is by putting the phone back in flight mode turning the GPS back on and then turning it off again and re-exiting flight mode. I have no idea why flight mode and the gps would be related in this siutation (it makes no sense to me)... I didn't believe it myself until I repeated this experiment twice!!! So, i'm posting this for reference to anyone who may have the same problem in the future if their phone was in flight mode and their GPS got activated and then subsequently messed up! Any thoughts?

Impossible to get gps fix

I have used the TD with a golf navigation programme (Mobile Golf Scorer). However, using the gps drains the battery, and after just under three hours the battery was empty, the the device 'dead', so I opened it and changed the battery to a a fully charged spare. The device came back on, everything works as usual - EXCEPT the gps which can no longer get a fix. I tried to get a fix in Google maps (to check that it wasn't some sort of software failure in the golf navigation software), still no luck.
Please, can anyone help!
Try to change the gps settings to:
Port: 4
Baudrate: 19200
My NavigonNavigator 6 works only with 19200.
I sometimes have a problem too that all of a sudden my GPS doesn't get a fix, or simply looses it while driving. Reboot doesn't work. The only way I can get it to work again is with the HTC GPS Tool and give it a cold start.. So I'm going to return it to get it fixed since this happens to me several times a week..
patba said:
Try to change the gps settings to:
Port: 4
Baudrate: 19200
My NavigonNavigator 6 works only with 19200.
Click to expand...
Click to collapse
Is this port for the hardware or software?
If one is on com 4 which should the other be set to?
akito said:
I sometimes have a problem too that all of a sudden my GPS doesn't get a fix, or simply looses it while driving. Reboot doesn't work. The only way I can get it to work again is with the HTC GPS Tool and give it a cold start.. So I'm going to return it to get it fixed since this happens to me several times a week..
Click to expand...
Click to collapse
Thanks for the response. I am not sure what you mean by HTC GPS Tool (I am new both to HTC and TD). Would you mind elaborating? Also by 'cold start', do you mean hard reset? Because that was what HTC Support suggested (along with setting speed to 4800, which doesn't work either). But I cannot bear spending another 6-8 hours to reestablish everything, tweaks and all, after a hard reset which would be necessary as Sprite comes up with error messages.
No no, this hasn't got anything to do with a hard reset (thank God lol).
The HTC GPS tool is for download at http://rapidshare.com/files/84815853/Nadavi_HTC_GPS_TOOL.cab and it's discussed here http://forum.xda-developers.com/showthread.php?t=360477 .
In the first screenshot in that thread you can see a drop-down box which says "hot start". What I do is to first click the button "open"... then in the tab "sattelite" my problem gets confirmed (can't see any sattelite then). I go back to the first tab, I click the drop-down box, select "cold start", click Nav. Init. click the button close and immediatly open.... et voila, it works again. Sounds quite complicated, however once you've done it a 1st and 2nd time, it's a piece of cake lol
akito said:
No no, this hasn't got anything to do with a hard reset (thank God lol).
The HTC GPS tool is for download at http://rapidshare.com/files/84815853/Nadavi_HTC_GPS_TOOL.cab and it's discussed here http://forum.xda-developers.com/showthread.php?t=360477 .
In the first screenshot in that thread you can see a drop-down box which says "hot start". What I do is to first click the button "open"... then in the tab "sattelite" my problem gets confirmed (can't see any sattelite then). I go back to the first tab, I click the drop-down box, select "cold start", click Nav. Init. click the button close and immediatly open.... et voila, it works again. Sounds quite complicated, however once you've done it a 1st and 2nd time, it's a piece of cake lol
Click to expand...
Click to collapse
Akito, you are a star. Thank you so much. I will follow your procedure immediately. Thanks again.
Akito - did exactly what you said. Et voila! You are now top of my "owe-you-one"-list. Thaks again.

Odd Kaiser Problem - Shuts Down on Web Browsing

Don't know if this is a new problem or a different appearance for a common problem, but my kaiser has taken to switching off when I browse the web (on battery). On charger it's fine and I'm posting like that now.
I'll start at the beginning
For Most Web Browsing I Use Opera 9.51 Beta 15894 over the last fed weeks I had recieved a number of low space warnings and removed various programs to try and resolve it without success. I went to check the size of Opera's cache and found the Application data/Opera 9.5 Beta folder was full of Corrupted files marked at sizes ranging from 18Kb to 1.3Gb (unlikely since the drive is only 256Mb)
I tried various routes to delete these files, booting into safemode, downloading scandisk style tools (which despite advertising only scanned/repaired mmory cards.) In the end I simply renamed the folder and recreated the original Opera folder.
Since then, if I'm using the internet whilst not plugged in, the phone will turn off after 15 minutes. The browser in use doesn't matter what browser is in use (opera and skyfire have both done it)
Sometimes it then has dificulty turning back on, reaching the Windows Mobile Screen and shutting back down. But if you wait a few minutes it will turn on fully.
In some cases the battery is still full and can go a whole day of idling/using apps/making calls and texting without problems but will shut down again on using a web browser.
I'm usually quite good at isolating problems, but this has me stumped at first I though an Opera bug or Virus, but skyfire ruled out the former and I can't find any information on the existence of the latter. Does anyone have ideas/suggestions?
I don't understand why it only shuts down on battery power, that's a strange one, but I guess the first thing to do is sort your low memory problem.
Have you tried clearTemp?
http://mobisapienz.com/index.php?option=com_jdownloads&Itemid=82&task=finish&cid=50&catid=12
This attached cab can let you have a look at what is taking up space.
Have you considered backing up and hard reseting?? That sorts out every problem!
At first I thought it was a battery/charging issue - which Opera certainly does affect. If I leave Opera running in the foreground during a charging cycle then a charge won't last more than a few hours - I think the browser regularly does refreshes powering everything on and using almost as much power as it's getting in to it. But the fact in this case that after finally getting it turned back on I have enough power to go the whole day suggests it's not that.
I saw the link for these utilities earlier today and will take a shot at using them. I worry however that these corrupted files showing a size in the Gb range may throw everything off and I won't find the real culprits.
With my two previous phones (HTC Wizard and Nokia 9300) Hard Resets left me with no end of problems - so whilst I have it in my mind it will be the very very last resort.
Well I hope one of the programs helps you find the problem.
As far as hard reseting goes, it should put your phone back to normal with everything cleared!? - a fresh start!!
If I didn't flash new ROMs so often I'd do this regularly anyway just to stop the phone lagging etc....
Before I hard reset I always think "if my phone got stolen what would I be gutted about losing" - I back those up and get it done!
I'm sure you can find some free backup software on a search, PIM backup is the obvious one.....
Good luck.
i had a siemens phone some years back that had a similar problem. when connected with a pc using a special data cable connection to the rs232 port and trying to sync, the screen dimmed and after a few seconds, the phone died
problem was, the battery was not charged when connected and was way to old and damaged and unable to handle the power consumption caused by the sync. the phone worked fine with a new battery.
operative1 said:
i had a siemens phone some years back that had a similar problem. when connected with a pc using a special data cable connection to the rs232 port and trying to sync, the screen dimmed and after a few seconds, the phone died
problem was, the battery was not charged when connected and was way to old and damaged and unable to handle the power consumption caused by the sync. the phone worked fine with a new battery.
Click to expand...
Click to collapse
@Operative1
I was thinking the same, especially when it started happening during phonecalls as well.
However yesterday I found that the file corruption problem had spread affecting several other apps as well as Opera. Pocket player was the worst affected.
So I went for a Backup and Hard Reset and it went off without incident. I've been intermitently testing Opera this morning and it hasn't done it yet.
I'm also know the corruption was affecting my registry, so I'm wondering if it was also affecting the charging/power management software.
I'll keep monitoring and report back if it re-appears.
Phone Shuts down when browsing web
Has anyone found out a solution to this or have any suggestions?? I am having the same exact problem. When browsing the web no matter what browser i use the phone will randomly shut off... Not a reset it just shuts off.. and u turn it back on by pushing the power button and it starts like normal. but if u go to surf the web again it will shut off..
This problem is very irritating.. I've tried flashing different roms.. hard resets.. etc.. Any suggestions would be greatly appreciated.. Thanks!!
h22lude said:
Has anyone found out a solution to this or have any suggestions?? I am having the same exact problem. When browsing the web no matter what browser i use the phone will randomly shut off... Not a reset it just shuts off.. and u turn it back on by pushing the power button and it starts like normal. but if u go to surf the web again it will shut off..
This problem is very irritating.. I've tried flashing different roms.. hard resets.. etc.. Any suggestions would be greatly appreciated.. Thanks!!
Click to expand...
Click to collapse
Mine has now spread and affects everything, phone calls, texts, last night it went using Pocket Player. I've been considering fully discharging and recharging the battery but these intermittent cut-outs don't allow it to fully discharge.
I'm going to be buying a new battery soon in hopes it fixes it.
Wow thats not good im kinda concerned now.. don't have money to buy a new phone!! let me know if the battery sovles the problem.. i hope thats all it is... ThanksS!!
h22lude said:
Wow thats not good im kinda concerned now.. don't have money to buy a new phone!! let me know if the battery sovles the problem.. i hope thats all it is... ThanksS!!
Click to expand...
Click to collapse
8 hours in with the new battery and no problems. I've upgraded to a 2600mA one so I'm hoping the extra life will allow me a full charge/discharge cycle to prevent it happening again. I'll also be disabling charging duuuring internet connection sharing.
Sweet so no more turning off while browsing the web??? Where did you get your battery from?? Thanks!
A new battery would be the only fix for this. I had the same problem a while back with mine and I took a volt meter to the old battery and at full charge it was only out 3.6~V instead of the 4.2 so when something like a data connection was going the phone didn't have enough power to stay on and it shut off. it got so bad at one point that I couldn't even boot the phone without plugging it in.
anyone can resolve that problem?
i have the same...
i try all, a new room, new radio, clean the contats of batery but nothing results!
my tytn turn off automatic
first occours only when i use browser, but today its all the time!
a new battery resolve your problems ConnorMac?
please help me, and sorry for my bad english, im from brazil
thnks
nandoabdalla said:
anyone can resolve that problem?
i have the same...
i try all, a new room, new radio, clean the contats of batery but nothing results!
my tytn turn off automatic
first occours only when i use browser, but today its all the time!
a new battery resolve your problems ConnorMac?
please help me, and sorry for my bad english, im from brazil
thnks
Click to expand...
Click to collapse
a new battery completely solved this problem for me.. Got a cheap one off ebay..
OK, I have been having the same problems. I ordered a new battery and put it in today. It did not fix the issue. The phone still continues to turn off. Any suggestions?
travelingsurfer said:
OK, I have been having the same problems. I ordered a new battery and put it in today. It did not fix the issue. The phone still continues to turn off. Any suggestions?
Click to expand...
Click to collapse
Backup any important data, contacts ect & hard reset.
A new battery fix my tilt problem
I replace the battery of my tilt on August for this
http://www.smavtronics.com/1600mah-l...lt-series.html
$18 dls shipped.
And since then has been working like a champ, no more reboots or going off, I have been using the Skyfire a lot in the last two days with the normal phone calls and the battery is still at 36%
This has been the best $18 dls that I have invest.
Mister B said:
Backup any important data, contacts ect & hard reset.
Click to expand...
Click to collapse
i try 'clear storage' in the settings, put 1234, after that i install the HardSPL, put a new room and new radio version.
hard reset its different?
how i do this?
sorry for the question, when i install a new room i do a hard reset follow this steps:
d. NOTE: After you flash the ROM, when you get to the whole "Please tap the
screen to begin setting up your Windows-Mobile based device", hard reset by
holding down the two soft keys while pushing the stylus into the reset hole.
You should get to a white-colored screen. Just follow the directions on that
screen and then reboot. This fixes many issues, and is also known to make your ROM perform at 100%.
my last choise is buy a new battery!
travelingsurfer, the battery do you buy is 1600mah?
i question this because my frind have a kaiser and i change my battery with him, but my problem not solved!
I replaced it with the exact same brand/model that was in there to begin with. it is 1350mah
Once I can get it to turn on all the way again, i'm going to backup everything and try the hard reset.

can't get GPS fix

Hi,
I'm unable to get GPS fix.
Any ideas?
Thanks.
its the same problem for me...
help is really needed!!!
What software are you using? I had the same problem yesterday after having used it flawlessly for a month now. Had to hard reset and it started working again.
im using GARMIN MOBILE XT. v 4.10.40wp,
this software is be used on TD1, it worked perfectly well
here guys i dont have the diamond 2 but when the fuze or touch pro released it too had gps problem and this is the fix i use maybe it will work for you guys
http://forum.xda-developers.com/showpost.php?p=2894542&postcount=1
I had this as well, waited several mins and had no results. Try the below and then things should be all well.
Run the quick gps app on the phone, that will update the phone with the sat positions. Then stand outside or by a window for a min or two and you should get them.
This is interesting for GPS problems http://blog.mohdimran.com/2008/11/htc-touch-pro-gps-problem-tweaking.html
I had problems with apparently non responsive GPS, doing all the mods in the link above has transformed it.
Also, before anything else, if it doesn't appear to work at all, make sure your software is set to look for the GPS device on COM4.
I had tried absolutely everything prior to doing a hard reset. In the end I just wrote it off as one of those quirky little things that makes this phone unique lol.
I had this problem randomly. So I checked the status of the GPS driver using Dotfred's Task Manager (Device Manager tab) (freeware at http://www.dotfred.net/TaskMgr.htm) and I found that sometimes after a soft reset it was not loaded (why I do not know) but could be loaded manually.
Therefore I wrote a little utility, DeviceStart, to load and start it.
If you have this problem copy DeviceStart.exe in \Windows directory, create a shortcut like this (or use the one inside the .zip file)
55#"\Windows\DeviceStart.exe" Drivers\BuiltIn\gpsdriver 60
and put it in \Windows\StartUp directory.
DeviceStart.exe requires .NET Compact Framework 2.
The same happened yesterday to me.. No way to get it working even after 5 soft resets, the GPS just couldn't kick in. I was genuinely scared that the GPS module broke down. Even after the hard reset it behaved strangely in the beginning, only after quick gps it finally started working. The worst thing is, if this happens again and I'm abroad where I'll really need GPS - a tought of all the hassle with data roaming etc doesn't make me exactly happy.
I'm still trying to figure out what could have caused my gps stopping working. The only thing I can think of was Clean RAM, 3rd level. Is there any chance it was caused by that? If so, would the utility (Startdevice) from 2 posts above start it again?
cassper1 said:
I'm still trying to figure out what could have caused my gps stopping working. The only thing I can think of was Clean RAM, 3rd level. Is there any chance it was caused by that?
Click to expand...
Click to collapse
Who knows! But in that case a soft reset should restore it working.
cassper1 said:
If so, would the utility (Startdevice) from 2 posts above start it again?
Click to expand...
Click to collapse
Check using Dotfred's Task Manager. It can show if gpsdriver is loaded or not and using it you can try loading it manually. If it succeed Startdevice can do it automatically.

[Q] phone crashes every night

Hi all,
for the last 5 or 6 days, my phone has crashed every single night. :-(
When I go to bed, I just leave it on the table, not charging, but with enough battery left to easily last for the night. The next morning, the phone is switched off and I cannot switch it back on, because the battery is completey drained.
When I charge and then turn the phone back on, it has done a "partial reset", meaning that all settings are back to factory defaults, contacts are gone, ... All accounts, apps, ... are still there, though. The worst part is that I cannot receive calls anymore either, in this case. Callers are immediately redirected to my mailbox, even though the phone has a signal and I can make outgoing calls without problems. The only way to fix this is a factory reset.
The next night, the same happens again.
Has anybody had a similar problem? Does anybody have an idea how to fix it?
Thanks and regards,
Andy
Andy.WP7 said:
Hi all,
for the last 5 or 6 days, my phone has crashed every single night. :-(
When I go to bed, I just leave it on the table, not charging, but with enough battery left to easily last for the night. The next morning, the phone is switched off and I cannot switch it back on, because the battery is completey drained.
When I charge and then turn the phone back on, it has done a "partial reset", meaning that all settings are back to factory defaults, contacts are gone, ... All accounts, apps, ... are still there, though. The worst part is that I cannot receive calls anymore either, in this case. Callers are immediately redirected to my mailbox, even though the phone has a signal and I can make outgoing calls without problems. The only way to fix this is a factory reset.
The next night, the same happens again.
Has anybody had a similar problem? Does anybody have an idea how to fix it?
Thanks and regards,
Andy
Click to expand...
Click to collapse
I'm sorry that I have no advice for you Andy, but I'm interested in hearing any solutions you may find.
What firmware/ROM are you using?
What firmware/ROM are you using?
Click to expand...
Click to collapse
I am still using the stock Froyo ROM that the phone came with. The phone is rooted and I've installed a SpeedMod Kernel. However, both (rooting and new kernel) have happened months ago, so I doubt that they have anything to do with the problem.
(partial) solution found
Since a phone that crashes every night, using all settings in the process, is fairly useless, I decided that I might just as well trash it completely by trying (and maybe failling ) to install a custom firmware. So I downloaded Darky 10.1 and thanks to an excellent installation guide, I actually managed to install it.
Since then, my phone does no longer crash every night - it now reboots a couple of times a day The good thing is, though that after the reboot, the phone is back "in action" after maybe two minutes and it does not lose any data, setting or anything. So, it's not ideal, but much better than before ...
I was going to recommend trying a new ROM, but I found that as a workaround rather than a solution to your problem.
Did you perform a wipe or no-wipe install?
Kops said:
Did you perform a wipe or no-wipe install?
Click to expand...
Click to collapse
As I had pointed out in my first post, the crash that happens every night breaks something so that I can no longer receive calls and have to do a factory reset. Thus, the phone was basically wiped, already, before I did the installation and I then did a no-wipe install.
You are right, of course that this is more of a work around than a solution, but since I was thinking about putting on a new ROM for a while, already, anyways, it is a fairly good work around for me - and I really like Gingerbread and DarkyROM so far.
Kops said:
I'm sorry that I have no advice for you Andy, but I'm interested in hearing any solutions you may find.
Click to expand...
Click to collapse
In the end it turned out to be a hardware problem and I needed to get the phone replaced.

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