Related
Updated Dec 6 1:30AM EST
Below is specific only to the orders from the first day the Nexus 4 was live.
Limbo 1 order fulfillment: ~99%
Limbo 2 order fulfillment: ~99%
Limbo 3 order fulfillment: ~91% (the majority of orders fall into this category)
"fulfillment" = shipped
Above is my educated guess on the status of the shipments that have been going out. I'm constantly tracking this and several other sources for continuing information.
Current status of orders and shipments:
Points below are confirmed:
First major batch shipped Nov 19 (upgraded to Next Day Air).
All orders that took place on the 13th that were back-ordered will be upgraded to Next Day Air for free.
Play Store Customer Service do not have any relevant information about your order. Calling them is nothing short of a complete waste of time.
Orders have not been shipped on a first-come first-serve basis. There is no pattern to the shipments, it is seemingly random. We have indisputable evidence of this.
Addendum to above: It is believed that we are finally going in order. Some of the later orders were shipped first due to an incomplete manifest.
Many people have noticed the last updated date on the Play orders page has changed. No one is certain yet what this might mean.
Points below are likely:
Logistics have been outsourced to UPS.
Order mechanics "slid" during the initial rush of the first few minutes of the product going live. This caused several issues (including an incomplete manifest sent to UPS).
Status of your order (limbos):
1) Order placed. No e-mail of any kind (including order confirmation) received.
2) Order placed. Order confirmation received. No other e-mail of any kind received.
3) Order placed. Order confirmation received. Back-order e-mail received.
If you want to see the "levels" post that everyone is talking about, you can find that here:
http://forum.xda-developers.com/showthread.php?p=34283797#post34283797
---------------------Preserved for archival purposes-----------------------------
I made a small G+ post here, in an attempt to get more information:
https://plus.google.com/u/0/114261440449469571809/posts/bwnLP4C4vJA
Please +1 and reshare it if you have a moment.
A petition (over 1000+ signatures at this point in time!)-- if you have a moment, please sign it:
https://www.change.org/petitions/go...onse-on-the-nexus-4-shipping-backorder-fiasco
A letter template drafted up by member thekooliest:
http://forum.xda-developers.com/showthread.php?p=34369253#post34369253
Tentative US order time: 09:00AM PST
Changed "confirmed" to "tentative". 09:00AM PST is most likely, but you should be watching out regardless.
These are some of my favorite threads here! We all heard that the Nexus 4 is now official but I'd wager that a lot of us are waiting for preorders to open up on the Play Store.
Post the usual "I ordered!" "It shipped!" etc. here! I, personally, cannot wait for this guy. Just sold my S3 for it.
I did call Google to ask if they were going to open pre-orders for the device. Doesn't look like it this time around, but I was told that you will be able to purchase on November 13th and that stock would start shipping "either on the 13th or the 17th," whatever that means.
Current information (as of Nov 12):
No one knows what time the purchase will go live.
Best guesses are sometime in the morning of the 13th (office hours), or at 00:00 PST. I'm personally leaning toward the former. (NEW: see below)
There will be no pre-order on the Play Store.
Check here for specific country availability.
Check here for more information on shipping and handling for your country.
A Virtual Credit Card (VCC) cannot be used with your purchase in the device store. Also, at this time, the country of your credit card must match the the country to which you're shipping.
Taxable charges, if any, depend on what state you're ordering from.
We do not know what shipping options will be available. Right now, only 2-day shipping is confirmed. We are hopeful for an overnight option at launch.
News added Nov 10:
Android Police got a little clarification from Google-- the rep said pretty much exactly what we've been assuming for the past couple of weeks. They also agree with me that the button will be more likely to go live in the morning sometime, rather than at midnight. See source here: http://www.androidpolice.com/2012/1...-shipments-start-november-13th-no-pre-orders/
News added Nov 13:
A German Google employee has revealed that the Nexus 4 should be selling at "around breakfast time" in Germany. He also mentioned that would be about 8-9AM. This would lead us to believe that the order form will go live at 0:00PST as originally anticipated. Germany is 9 hours ahead of Pacific Standard Time-- aka, 2AM Central, 3AM EST.[/url]
im guessing on nov 13th but they really didnt say.
From the Play Store:
Coming soon!
Available for purchase on Tuesday, Nov. 13th
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Click to collapse
It seems pretty clear to me.
bozzykid said:
From the Play Store:
It seems pretty clear to me.
Click to expand...
Click to collapse
They've had stuff up for pre-order before announced retail dates for most of the devices so far.
Plexicle said:
They've had stuff up for pre-order before announced retail dates for most of the devices so far.
Click to expand...
Click to collapse
Sure. But the Play Store says you can purchase it on the 13th.
I would imagine that means a direct purchase. It doesnt mention when pre-orders will start. I for one will definitely be pre-ordering (if possible) this phone. Just hope I can get around £160 for my HTC Desire HD with lots of cases and accessories included
hello guys , i am from montenegro.
i am from one of those countries in which Google Store isnt available in yet...
so if you guys can pls help me , i wanted to ask you :
what other options do i have for buying it (besides ebay)
thank you
Will sell my S3 for it
lskeys said:
Will sell my S3 for it
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Click to collapse
Just shipped mine off! I was hoping to be able to mostly cover the N4 with what I got back from it. Turns out that I actually made money in the trade.
Very excited!! :laugh:
I may sell my sgs3 for this. But I want to hold it first, I'm still on the fence.
Plexicle said:
Just shipped mine off! I was hoping to be able to mostly cover the N4 with what I got back from it. Turns out that I actually made money in the trade.
Very excited!! :laugh:
Click to expand...
Click to collapse
What are you using as a replacement phone until the Nexus 4 arrives? All I have available is an old Blackberry..
Tibbz96 said:
What are you using as a replacement phone until the Nexus 4 arrives? All I have available is an old Blackberry..
Click to expand...
Click to collapse
My trusty Atrix 4G.
It served as my go-between phone when I went from Note to S3, too. Got a clean CM10 on it, runs like a charm.
Sorry that you're stuck with a Berry, haha. :angel:
Plexicle said:
My trusty Atrix 4G.
It served as my go-between phone when I went from Note to S3, too. Got a clean CM10 on it, runs like a charm.
Sorry that you're stuck with a Berry, haha. :angel:
Click to expand...
Click to collapse
My Inc S broke a month ago, I have been stuck with a £10 Nokia dumbphone waiting for this phone! It can't come soon enough...
Hoping we can preorder before the 13th
ste1164 said:
Hoping we can preorder before the 13th
Click to expand...
Click to collapse
+1 I want to be first in line
I'll most definitely be getting one of these. The price is good, it looks good, and I really dig the wireless charging. I've many times where I'd just put my phone on my desk, forgot to connect the charger, and fall asleep just to wake up with a (mostly) depleted battery. Finally a worthy replacement for my ageing Nexus one.
Makaijin said:
I'll most definitely be getting one of these. The price is good, it looks good, and I really dig the wireless charging. I've many times where I'd just put my phone on my desk, forgot to connect the charger, and fall asleep just to wake up with a (mostly) depleted battery. Finally a worthy replacement for my ageing Nexus one.
Click to expand...
Click to collapse
I wouldn't be surprised if the wireless dock is not available for quite a while.
Here's to hoping they do same day delivery this time around which may explain no pre order date...
Sent from my MB886 using xda premium
Plexicle said:
Just shipped mine off! I was hoping to be able to mostly cover the N4 with what I got back from it. Turns out that I actually made money in the trade.
Very excited!! :laugh:
Click to expand...
Click to collapse
Yeah! I'm sellin my S2 on craigslist(so many scammers ) Some guy from new york just offered me $280 (I was asking $250)
---------- Post added at 05:43 PM ---------- Previous post was at 05:40 PM ----------
Plexicle said:
My trusty Atrix 4G.
It served as my go-between phone when I went from Note to S3, too. Got a clean CM10 on it, runs like a charm.
Sorry that you're stuck with a Berry, haha. :angel:
Click to expand...
Click to collapse
I might have to go back to my trusty captivate lol
bozzykid said:
I wouldn't be surprised if the wireless dock is not available for quite a while.
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Click to collapse
It's not too big of a concern. The wireless charging is a more of a luxury than anything. The most important thing is the option is available; the aftermarket solutions either adds thickness or look just plain ugly.
Sent from my Nexus 7 using Tapatalk 2
Just wanted to give you guys a heads up on what to expect for shipping based on having bought a Galaxy Nexus and Nexus 7 from the play store in the past.
Google tends to ship at 5am after processing orders the night before and much progress is made on the first day. So at least for the Midwest near a major city where I live, shipping on Nov 15 means delivery on Nov 16. Everybody else would call this overnight delivery and not 2-day.
Might be helpful for others to post how long it took for play store orders to get to them. I dunno if this is just a midwest thing since they have a distribution center in Kentucky.
I have a feeling everybody's going to get theirs on Friday.
Disregard
where does this shipping on the 15th come from? why wouldnt they begin shipping some orders immediately specially since they say they dont charge you until it ships?
I have a feeling that everyone will have it....Tuesday.
Not based on anything other than my feelings, but bear in mind that I ate a corned beef sandwich for lunch so that could be throwing me off.
mine still says shipping estimate november 15 not getting my hopes up, expecting it by monday afternoon....
poopymt3g said:
where does this shipping on the 15th come from? why wouldnt they begin shipping some orders immediately specially since they say they dont charge you until it ships?
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Click to collapse
If you have a "charge" it was probably just a check to make sure you have funds available to cover the purchase. Standard practice.
If you look at your purchase on Google Play it likely says "estimated shipping date 15 November" or something like that.
A lot of orders will be processed before the 15th. There is no first come first server, everyonewho ordered are in the same boat since it sold out instantly. So they put the "max" by default to everyone. But obviously some will be shipped today and tomorrow.
My guess is still
Status in the play store.
"Completed" = Ships tonight or in the morning
"Ships the 15" = Ships on the 15th
"Pre Order" = Ships sometime after the 15th
djsaad1 said:
My guess is still
Status in the play store.
"Completed" = Ships tonight or in the morning
"Ships the 15" = Ships on the 15th
"Pre Order" = Ships sometime after the 15th
Click to expand...
Click to collapse
They actually charged my bank account. hopefully they ship soon.
djsaad1 said:
My guess is still
Status in the play store.
"Completed" = Ships tonight or in the morning
"Ships the 15" = Ships on the 15th
"Pre Order" = Ships sometime after the 15th
Click to expand...
Click to collapse
Mine went from pre-order to ship on 15th in about 20 minutes this morning.
i better have my phone by friday . .just saying
(georgia close to Atlanta)
I better not have just paid $14 for 3 days processing time. Thats ****ing ridiculous. Google Play is turning out to be as professional as an Ebay seller.
MaxCarnage said:
If you have a "charge" it was probably just a check to make sure you have funds available to cover the purchase. Standard practice.
If you look at your purchase on Google Play it likely says "estimated shipping date 15 November" or something like that.
Click to expand...
Click to collapse
No, its not a placeholder charge its for the full amount and its not pending in my bank account. I also dont have anything that says shipping on the 15th..just says two day shipping..
I live in Indiana but I was told from Google my Nexus 4 will come from Texas,,I hope not
Google has stated that orders on the 13th will start shipping the same day. Factor in the 2 day delivery, we should have it by the end of the week.
I have to believe this is true because my order went in around 11:50 AM (EST) and at around 1:30 PM, I called my credit card company and they confirmed that the charge went through and was completed (no pending or pre-auth status on their end).
but it's weird that my Google Wallet status still shows pending...
here's to hoping for delivery on 11/15. :highfive:
DroidRC1 said:
I live in Indiana but I was told from Google my Nexus 4 will come from Texas,,I hope not
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Click to collapse
I order a galaxy nexus about 2 weeks ago and it came out of Louisville KY, a and I live in southern Michigan about 15 mins from the ohio and the Ind. border
2003vstrom said:
I order a galaxy nexus about 2 weeks ago and it came out of Louisville KY, a and I live in southern Michigan about 15 mins from the ohio and the Ind. border
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Click to collapse
Yea My Galaxy Nexus did too so I hope he just didn't know or that is for west coast...maybe Ill have my phone by Friday
my status still says
Your order has been sent to Google Inc..
Google Inc. is responsible for charging and shipping your order. Have questions? Contact Google Inc..
Nov 13
Google Inc. received your order.
Nov 13
You placed an order with Google Inc. on Nov 13. Google Wallet sent a copy of this receipt to [email protected]
djsaad1 said:
My guess is still
Status in the play store.
"Completed" = Ships tonight or in the morning
"Ships the 15" = Ships on the 15th
"Pre Order" = Ships sometime after the 15th
Click to expand...
Click to collapse
Where do you see the status?
I noticed that many people, including myself, will be receiving their N4 on tuesday november 20th.
I have a feeling this wave of N4s may be the second batch (both Tmo and Playstore shipments).
So when we all get our "Tuesday N4", be sure to post up any and all issues or non-issues that differ from the current Nexus 4 owners thus far.
Plus show your excitement! :victory:
"What to Look for List" is in first comment
To clear up some confusion:
This pertains to those who had ordered their Nexus 4 either after sold out (this can be accomplished for people on Tmo through the phone or online)
and had gotten the BACKORDER email. And to those that mysteriously got "pre-ordered" or drastically delayed from play store. etc etc etc
So this thread is for the people who are scheduled to receive it on monday/tuesday
Here are some issues that we need to look for:
Yes/No - Screen Yellowing
Yes/No - Rattling
Yes/No - High Pitch or Static noise coming from handset
Yes/No - Random Reboots
Yes/No - Squeaky Power Button
Yes/No - Wobbly Volume Rocker
Yes/No - Low Touchscreen Sensitivity (on super light taps)
Yes/No -
Yes/No -
Common Issues that are not flaws
- Really hot. Because Glass
- Change in color temperature at different viewing angles. Because IPS
Post up other common issues that I should add to the "look for" list
Robert_W said:
I noticed that many people, including myself, will be receiving their N4 on tuesday november 20th.
I have a feeling this wave of N4s are the second batch (both Tmo and Playstore shipments).
So when we all get our "Tuesday N4", be sure to post up any and all issues or non-issues that differ from the current Nexus 4 owners thus far.
Plus show your excitement! :victory:
Click to expand...
Click to collapse
So is this batch for those who got the shaft? These aren't for new buyers right?
Sent from my big sexy: GNote
I'm getting mine tomorrow
Sent from my One X using xda app-developers app
nash2000 said:
So is this batch for those who got the shaft?
Click to expand...
Click to collapse
Kinda. Those who did not get the first shipment. Aka we didnt make it in before it got sold out. or we ordered on tmobile phone/web and was backordered and soon after got tracking numbers
I'm getting mine tomorrow
Click to expand...
Click to collapse
monday people should be included in here as well. i just labeled it N4 Tuesday since Ive seen the majority of people stating they will receive on that day
can someone help me understand this..
Since last november 13th, everyone was saying that for people who got BO and people who couldnt buy it, they will be able to buy it in 3 weeks (next batch).
Now how is this possible? You are saying that on tuesday Google Play will be selling nexus 4 (i.e 2nd batch?
If it is true, i will be most happyiest person. :victory:
I recall reading a post on this forum that someone called the CSR (what's new, eh) and the CSR told him that they are actually working on prioritizing the orders (i.e People who bought multiple phones won't get all that they ordered immediately) to ensure that others who were more modest in their orders get theirs as well. This is why they said that the shipment would take up to 3 weeks cos they need to sift through every order. However, I'm still quite unclear with the definition of 1st and 2nd batch. I would prefer to think that the 2nd batch is just part of the 1st and is part of the newly sorted orders they've worked out over the weekend.
Picking up mine tomorrow morning.
I have a feeling that this is all gonna be part of the first batch still since they are still trying to get orders out from the initial sale, and that when Google sells the Nexus again on their site then THAT will be the second batch.
I just canceled my order earlier today. I'm going to err on the side of patience just let everyone else iron out all the kinks. Maybe treat myself to an on time Christmas present as opposed to my originally planned early one.
Sent from my LG-P999 using xda app-developers app
I'm getting mine tomorrow evening
Mine is scheduled to arrive tomorrow evening. This should all be the same batch, just poor logistics on Google's part.
so just to be clear, people who couldnt order on november 13th, can order on tuesday nov 20th.
Also, when do they get rid of re-stocking fee (15%)?
aDVnatgae said:
so just to be clear, people who couldnt order on november 13th, can order on tuesday nov 20th.
Click to expand...
Click to collapse
I believe he is talking about people who already ordered receiving theirs on the 20th.
This pertains to those who had ordered their Nexus 4 either after sold out (this can be accomplished for people on Tmo through the phone or online) and had gotten the BACKORDER email. And to those that mysteriously got "pre-ordered" or drastically delayed from play store.
**So this thread is for the people who are scheduled to receive it on monday/tuesday
Now from what I heard, Tmobile will have more between the 20th and the 22nd. And I heard (rumor) that the play store will have the next batch between the same dates
mine is scheduled for delivery tomorrow late afternoon. if i choose to do will call (pick up UPS facility), UPS site says it won't be ready until Tuesday, 11/20.
wtf...?
Where ate you getting these rumors from? If they are only rumors then why shows them? Rumors are what caused me to stay up all night for a midnight release on the 13th..
sent via xda premium with nexus 7-Xbox live-loneleppard add me
Richieboy67 said:
Rumors are what caused me to stay up all night for a midnight release on the 13th.
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Click to collapse
I am sorry for your loss of sleep good sir. As most people say, the longer you wait the better off you are, so all the bugs and issues get sorted out and revieled
Richieboy67 said:
Where ate you getting these rumors from?
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Click to collapse
I heard about the tmobile in store release dates from the store manager in a NY location near me.
The play store availability one I heard somewhere online. That is why I made sure i wrote "(rumor)" next to it
tuffCookie said:
mine is scheduled for delivery tomorrow late afternoon. if i choose to do will call (pick up UPS facility), UPS site says it won't be ready until Tuesday, 11/20.
wtf...?
Click to expand...
Click to collapse
That is weird! better to just let it be delivered i guess
Robert_W said:
That is weird! better to just let it be delivered i guess
Click to expand...
Click to collapse
You can go pick up the same day. They won't attempt to deliver so the package will be at the dist. center.
I got sent the back order email days ago. It days I should get my phone with in 3 weeks.
Who else got one of these? Do you have any info to share? Is it still 3 weeks or is it 2 now seeing add it has been a week since order?
I know there are other threads related but not a single just for back orders and I think it would be help full to get an idea of how many back orders there are.
Please provide order info-
I had my carry full many times but the order I got through was not until 4:50est. I am hoping to not have to wait too long.
sent via xda premium with nexus 7
I got the BO email on the 15th. Nothing changed since then with my order.
CS told me the 3 weeks is from the BO email date.
But who the F believes them anyway. They don't know ****.
Can we have a thread so we can get an idea of how many are back ordered. An imaginary club within a limbo thread is worthless on an info perspective.
Why not share your info here as well? This will be helpful..
sent via xda premium with nexus 7
Backordered.
BO Email received November 15, 2012 2:30:09 PM EST
Wallet - Pending
Order Placed within first half hour of going live
Play Store: Date changed to November 19, 2012, Shipping estimate: Still November 15, 2012
back ordered at 12:22 central time.
Order date changed from 13th to 17th to 19th.
16gb model
also it would be better if you set up a google docks document for only back orders
Yeah, that is what I will be working on a bit later today.
Thanks
sent via xda premium with nexus 7
Tried all day like everyone else...
Location: NYC
Order: 1 Nexus 4 (16GB)
Order Date: November 13, 2012 2:28:21 PM UTC-8 - (5:28 PM EST)
Confirmation Email: Tue, Nov 13, 2012 at 5:29 PM EST
BOE: Thu, Nov 15, 2012 at 2:25 PM EST
Play Store Date: 13th -> 17th -> 19th | Shipping Est. 15th
GWallet Status: Pending
Shipping: ???
Backordered the 15th. Play store date has not changed from the 13th.
Backordered.. The land of the screwed.
toocomplex said:
Tried all day like everyone else...
Location: NYC
Order: 1 Nexus 4 (16GB)
Order Date: November 13, 2012 2:28:21 PM UTC-8 - (5:28 PM EST)
Confirmation Email: Tue, Nov 13, 2012 at 5:29 PM EST
BOE: Thu, Nov 15, 2012 at 2:25 PM EST
Play Store Date: 13th -> 17th -> 19th | Shipping Est. 15th
GWallet Status: Pending
Shipping: ???
Click to expand...
Click to collapse
Me to.... I did not get my order in until late as well. I never got any shipping estimate though.
Also my payment is no longer on hold. Money is back in my bank account.
One thing I worry about is possibly getting someone's return. I would rather get my phone from a new batch then to get one that someone returned for some minor issue like a rattle or something.
sent via xda premium with nexus 7
Use the link from my sig to report your information if you haven't done so already.
Same here. Ordered at 2:03pm in nyc. Almost gave up but got a order in. Back ordered on Thursday and now playing the waiting game.
Sent from my DKOS using xda app-developers app
I got two backorder emails, the initial one and one yesterday. :c
Apparently both my phones are on backorder, I ordered them separately around 9;40 PST.
I was about to start this thread and between drafting it and posting it and this started up so my thread got closed :silly:
we do need a separate thread because watching those in limbo is terrible for us on BO.
If we can post any change to status it may give us some answers or indication of what to expect.
Got BO since 15th told me 3 weeks.
No info since
Sent from my Nexus 7 using xda premium
i was back ordered too order still says the 13th shipping still says the 15th
My phone and my brother's phone are both backordered.
Sent from my Transformer Prime TF201 using xda premium
enviii said:
Use the link from my sig to report your information if you haven't done so already.
Click to expand...
Click to collapse
Yeah dude, that spread sheet was awesome. I would kind of like one though that is updated and narrowed down just to back orders. Many on that spread sheet have gotten their phones by now. I am trying to figure out who is going top have to wait.
Why is it that they keep saying 3 weeks? I got bthe back order a week ago or almost. When I asked cs if it was 3 weeks from the time I got the email or 3 weeks from now he never replied. What scares me most though is than when I asked if he could guarantee a 3 week time frame he said no.
I get the feeling that 3 weeks was sort of made up to get everyone of their backs.
sent via xda premium with nexus 7
Richieboy67 said:
I get the feeling that 3 weeks was sort of made up to get everyone of their backs.
sent via xda premium with nexus 7
Click to expand...
Click to collapse
I am afraid you are right. They don't really have an estimate so they threw the 3 weeks in the air.
shlemik said:
I am afraid you are right. They don't really have an estimate so they threw the 3 weeks in the air.
Click to expand...
Click to collapse
I called earlier today and the guy was like.. 'I really don't know how long backorders will take. It can be a week, three weeks, etc. We ship them out as soon as we get stock in.' Meaning they really are out of stock? I don't know.
Backorder club member.
Sent from my Desire HD using Tapatalk 2
I just noticed that the expected processing date is May 3rd. Does anyone have prior experience with Costco pre-ordering? Any chance for an early shipment?
When is Best Buy expected to ship?
At this point your best bet is going to be in store on Saturday.
lafester said:
At this point your best bet is going to be in store on Saturday.
Click to expand...
Click to collapse
If I can get the same or better deal I just might do that.
lightiv said:
I just noticed that the expected processing date is May 3rd. Does anyone have prior experience with Costco pre-ordering? Any chance for an early shipment?
When is Best Buy expected to ship?
Click to expand...
Click to collapse
All these best buy,Costco will always delay...obviously the carries are the first to get stock and ship.
lafester said:
At this point your best bet is going to be in store on Saturday.
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Click to collapse
Lets hope some retail stores actually get the S4 on Saturday. Since this announcement my confidence of walking into a store on sat and buying a S4 has been taken down a peg.
Full disclosure: I "pre-ordered" at a sprint store in Chicago.
Costco Shipping Update
I just updated my shipping address and credit card info with Costco. I switched to American Express to get extra year's warranty in addition to the $99 one is my understanding. But more importantly while on the phone the very nice young lady I asked if she had any updated shipping information.
She asked me for which phone and I told her the Black S4. She said the earliest processing would be May 3rd and that shipping would be on May 6th. Now I can set my expectations appropriately.
Black S4 Is Not Available
I just looking on the website and it looks like the Black S4 is no longer available for order.
White Frost is now sold out also.
I ordered last Thursday night but still no change in order status.
I was told mine would be processed April 30th and arrive may 2nd
Q's go in Q&A
So if you do not want it moved there then do not select "yes this is a question"
Thanks
FNM
majid25 said:
I was told mine would be processed April 30th and arrive may 2nd
Click to expand...
Click to collapse
This sounds like good news. I tried sending an email and got nothing.
majid25 said:
I was told mine would be processed April 30th and arrive may 2nd
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Click to collapse
I hope this is the case. I sent an email yesterday seeing if I could get some kind of verification for when the orders will be processed. I got nothing. I have considered cancelling and seeing if I can get telesales to give me a better price. I'm sure I would no issue getting sprint to waive the $36 activation fee regardless of where I ordered. I've never had any trouble in the past.
But today is the 30th and haven't heard anything from costco....fingers crossed.
no luck
yeah mine just says submitted. wish they would at least say something about a expected ship date
Yeah. Same here "submitted". No change in status at all.
I'm starting to think that it's not going to get here by Friday the 3rd now.
I called them yesterday after not receiving any replies to various emails and the girl that answered me seemed very disinterested in answering any of my questions. I got the cookie cutter answer of "it's being processed the 3rd or before" which is basically a screw you nothing's getting done until the 3rd and not shipping until the 6th at the minimum. I'm kinda regretting buying through Costco and it's probably the last time I order from them as well.
4 Door Skyline said:
I called them yesterday after not receiving any replies to various emails and the girl that answered me seemed very disinterested in answering any of my questions. I got the cookie cutter answer of "it's being processed the 3rd or before" which is basically a screw you nothing's getting done until the 3rd and not shipping until the 6th at the minimum. I'm kinda regretting buying through Costco and it's probably the last time I order from them as well.
Click to expand...
Click to collapse
I'm with you. I work in the service industry and if we treated our customers like with the same sort of disinterest, we'd get our asses handed to us.
Here is their response to an inquiry I made to costco asking about availability and my response back. I don't think it's too much to ask of them to keep us in the loop on when the s4 will be available for shipping:
On Wed, May 1, 2013 at 12:03 AM, Costco.com by Wireless Advocates <[email protected]> wrote:
Dear xxx xxxxxx;
Greetings from Costco.com.
Your order# xxxxx for a Samsung Galaxy S 4 with Sprint has been received but will not process until the device has launched to us. Your order is expected to process “on or before 5/3”. Orders can take up to three days to process before shipping. When it ships you will receive an automated email confirmation containing the tracking number so that you can monitor the progress of your shipment.
If you have any additional questions or concerns, please call toll-free (888) 369-5931 or email us at [email protected]. Customer service representatives are available Monday through Friday 6:00am to 6:00pm Pacific Time.
Thank you for shopping with Costco.
Alyssa C
Customer Service Representative
Wireless Advocates llc
Monday-Friday 6:00am-6:00pm Pacific Time
Phone: (888) 369-5931 (toll free)
Email: [email protected]
From:
Date: Wed, May 1, 2013 at 12:02 PM
Subject: Re: Order ID:
To: "Costco.com by Wireless Advocates" <[email protected]>
Is it possible to let me know if "the device has launched" to costco? "On or before 5/3" states that it is possible that the device could possibly "lauch" to costco and be available to ship prior to 5/3. I am out of town later next week and am hoping that the device will be delivered prior to Tuesday as I paid for the upgrading shipping option.
I'm just trying to get a better idea on the availability of the device thru costco in order to figure out if I need to provide and arrange special delivery instructions to the courier. When I placed the order on 4/20 and the order stating processing "on or before 5/3" indicated that I should receive the device late this week or very early next week but I was hoping for some verification.
Thanks for your time!
I guess we are the only few that got suckered by Costco... the silent uninformed wait is dreadful.
I am very surprised by all of this. Costco typically prides itself on strong customer service. I realize that this is being handled by a third party (contracted out by Costco), but Costco still is involved with this as it has their brand name on it.
I feel pretty lame too. I thought I was one of the "lucky" ones to get an order in before they sold out and now I realize that maybe I wasn't so lucky after all.
I don't mind waiting a week at all...
The accessories were free. (While not the best and the screen protector looks like you have to trim it yourself)
And they didn't charge pre-discount tax.
So instead of paying $320 after tax, we paid $228. Saving $100 for 1 week of waiting? Yes. I will do that.
M3wThr33 said:
I don't mind waiting a week at all...
The accessories were free. (While not the best and the screen protector looks like you have to trim it yourself)
And they didn't charge pre-discount tax.
So instead of paying $320 after tax, we paid $228. Saving $100 for 1 week of waiting? Yes. I will do that.
Click to expand...
Click to collapse
i couldn't get free activation from customer service, so tack on another $36 I'll be saving.
Came out to $209 instead of $316
I probably won't use the accessories either, except that 3-in-1 charger if it's >1.5 Amps. so that's a $10 bonus.
.