Should the camera be in a retail box ? - Galaxy Camera Q&A, Help & Troubleshooting

Hi All
I have just received my new black Samsung camera from Very.co.uk after getting it with 10% off the price (£399 - £39.90)
the camera has arrived and ive just picked it up however instead of the camera being in a Samsung box it was in a brown box
all the items are with it etc however I am just checking should the camera be in a Samsung camera box as shown on this ebay item
http://www.ebay.co.uk/itm/Samsung-G...Cameras_DigitalCameras_JN&hash=item41701f82c6
I have emailed very to query however I am just checking .. what did your camera come in ?
Thanks
Chris

mancuk29 said:
Hi All
I have just received my new black Samsung camera from Very.co.uk after getting it with 10% off the price (£399 - £39.90)
the camera has arrived and ive just picked it up however instead of the camera being in a Samsung box it was in a brown box
all the items are with it etc however I am just checking should the camera be in a Samsung camera box as shown on this ebay item
http://www.ebay.co.uk/itm/Samsung-G...Cameras_DigitalCameras_JN&hash=item41701f82c6
I have emailed very to query however I am just checking .. what did your camera come in ?
Thanks
Chris
Click to expand...
Click to collapse
pls someone in the uk must have bought the black version , I need to contact very in the morning and I need to know whether it comes in a retail box ?? .... I am concerned ive been sold either a customer return or refurbished camera
The camera looks new and has upgraded to 4.1.2 and is BTU as my galaxy note 2 is however im worried why it hasn't come in a retail box and secondly im concerned when I come to sell the camera it wont sell for as much without the original box
Will Samsung if I give them the serial be able to help me tell if its new / refurbished or second hand
Thanks

All their kit should come in a retail box, sealed.
Sent from my GT-N7100 using Tapatalk 2

RavenY2K3 said:
All their kit should come in a retail box, sealed.
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
just what I thought, very advise that if a retail box is damaged they will supply in a brown paper box which is not good enough
ive spoken to Samsung who advise me to return the item which im going to do
fuming .com

Hmmmm, at the very least include the box in the package, with a note, stating we think it's just superficial damage but if you find a fault send it back.
Sent from my GT-N7100 using Tapatalk 2

RavenY2K3 said:
Hmmmm, at the very least include the box in the package, with a note, stating we think it's just superficial damage but if you find a fault send it back.
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
my thoughts exactly !
I had several stories from very saying 1. if it is a damaged box we replace the box to 2. this is the way Samsung supply them !
funny cos Samsung say nope they come in a retail box
They then tried the oh you cant return cos you turned it on .. erm distance selling regs I took care and only looked at the item to make sure it was ok (before deciding it wasn't suitable therefore returned back as new) also I needed to get the serial for Samsung before they would speak to me and couldn't see it on the camera cos it was tiny
After some discussions, pictures took of the said item for evidence and returned back to very for a full refund
off to john lewis tomorrow to get a proper boxed camera
Sammy even replied back to me on facebook advising to return it back to very
very naughty if you ask me !

Just picked my camera up from John Lewis oh guess what is in q Samsung box . Think my very account is going to be closed
Sent from my GT-N7100 using xda premium

I heard that you get an extra year's warranty with electronics bought from John Lewis too.
Sent from my GT-N7100 using Tapatalk 2

Alas not on the samsung camera (which is unusual as they do fantastic warranties) but I bought 3yr warranty for £47
Sent from my GT-N7100 using xda premium

mancuk29 said:
Alas not on the samsung camera (which is unusual as they do fantastic warranties) but I bought 3yr warranty for £47
Sent from my GT-N7100 using xda premium
Click to expand...
Click to collapse
Really? Wonder why, I only heard about their good warranty service because of a bloke across the road has just bought a Nexus 7, he was gonna get it direct from Google but, because it was the same price from JL, he got from there simply because of the extra warranty they throw in.
Sent from my GT-N7100 using Tapatalk 2

I always buy from matter what as they run Rings round anyone else.
The girl I spoke to today wasnt sure why it didn't have 2yr but the other question is why has sammy only given 12 months all their other products have 2yrs
I thought £47 for 3 years peace of mind through john lewis is reasonable though
Sent from my GT-N7100 using xda premium

Related

Android-sale.com

Anybody know anything about android-sale.com ?
Are they scammers or a legit business ?
Im thinking about buyong a cheap tablet for my daughter this christmas
Hi there jalabert,be very careful of these unknown web-site,
I have sent them e-mails about their products and so far have NOT RECEIVED
ANY REPLY???further more they do not up-date their web-page at all !!
Looks suspicious you should always buy a very cheap screen protector or something before you buy a $250+ phone to see If they are legit
re:
are they really scammers.Because I am willing to buy stuff from them.
any update??
Its seems that they do update there website and they do have a nice will updated blog...
You can pay with paypal, then the risk is not that high.
Feedback android-sale.com
All,
I have very good experience from android-sale.com, very good support, they are answering immediately, and I got a perfect deal for a gooapple that was not delivered.
Patrick
labynp said:
All,
I have very good experience from android-sale.com, very good support, they are answering immediately, and I got a perfect deal for a gooapple that was not delivered.
Patrick
Click to expand...
Click to collapse
Do you mean that your phone never arrived or it hasn't arrived yet? I bought my phone form this site and that was all very easy and fine with paypal.
Moved to Off-topic.
hello,
i have ordered on http://android-sale.com
but when i want to track the shippement, there's no status update
Why are they so cheap?
Sent from my Nexus 7 using Tapatalk 2
Because they're the China made rip off phones. They'll look how they should but the specs won't be as they normally would be.
Sent from my Sony Xperia S using XDA Premium
"Knowledge is power" = Check out this [GUIDE] How to be a New User (and not a noob)
KidCarter93 said:
Because they're the China made rip off phones. They'll look how they should but the specs won't be as they normally would be.
Sent from my Sony Xperia S using XDA Premium
"Knowledge is power" = Check out this [GUIDE] How to be a New User (and not a noob)
Click to expand...
Click to collapse
Ahh I see I hadn't noticed that, HDC One x lol
Sent from my Nexus 7 using Tapatalk 2
MacaronyMax said:
Ahh I see I hadn't noticed that, HDC One x lol
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Yeah, I was coming to say HDC One X FTW
There is too much WIN in that site.
OK, just buy from Ebay or Amazon. Done.
If you want to order something from a shaddy website, go on. Not saying that it's a scamming site, but i have never ever heard of it and i would advice to keep the f away from it. Is 5-50 worth it? No. Buy your device or "thing" from a genuine place and don't get cheated. .
Easy peasy.
Sent from my GT-N7000 using xda premium
for android-sale:
-> i have a good communication with Shine Wong
-> i don't received the device for the moment
RQ024770476SG 27-08-2012 Arrived at overseas (Country code: FR)
wait and see...
edit: i have received my order without problem
If your looking for a reliable site to buy china made clone phones from with really good specs and great prices the www.lightinthebox.com
Payment through paypal aswell
Sent from my GT-I9300 using xda premium
Android-Sale.com trustworthy
Hi, I've bought from them and my order turned up no problems. Paid with PayPal too.
On the same topic, has anyone returned something to them for repair? I dropped the phone I bought and smashed the screen. Just wondering if anyone has had any experience returning to them for repair or returning something to China in general??
Thanks
legit or scam ?
kiwiboarder said:
Hi, I've bought from them and my order turned up no problems. Paid with PayPal too.
On the same topic, has anyone returned something to them for repair? I dropped the phone I bought and smashed the screen. Just wondering if anyone has had any experience returning to them for repair or returning something to China in general??
Thanks
Click to expand...
Click to collapse
so its legit now ?
I believe it was a legit site. Has anyone gotten a reply from Shine Wong from Android Sale on a product they bought and are questioning?

Replacement 7s

I'm thinking about starting the exchange for my screen separation issues, and I'd just like to know, for those of you that got a replacement device, did you have any problems with it? Google Play orders only please.
My replacement just shipped today, so I'll be sure to let you know when I get it. I'm not sure if anyone has received their replacement yet.
For the integrity of your data, I assume that you will only want votes from people who are doing a proper RMA replacement from Google.
Maybe you should explicitly state that people who have done retail exchanges should not vote.
calvin4001 said:
My replacement just shipped today, so I'll be sure to let you know when I get it. I'm not sure if anyone has received their replacement yet.
Click to expand...
Click to collapse
Was yours 8 or 16 GB?
Just wondering if they've shipped any 16 GB replacements yet.
Is this the same problem your having ? ( See picture )
steevp said:
Was yours 8 or 16 GB?
Just wondering if they've shipped any 16 GB replacements yet.
Click to expand...
Click to collapse
8gb.
Update: mine will be here tomorrow. Hoping for the best. I'll let you guys know soon.
just ordered my replacement unit - hopefully receive it soon. How long after you guys ordered your replacements did you get a shipment notification?
ordered my replacement last night at midnight. I live in Cali and it shipped today from kentucky. will be here tomorrow...mine was 8 gig. Ill let you know the outcome
:fingers-crossed:
Ordered my replacement today, hoping it ships soon
Sent from my Nexus 7 using xda premium
mgabriel2 said:
Is this the same problem your having ? ( See picture )
Click to expand...
Click to collapse
I have the same issue on the right side of my screen. But I think it is caused, at least in my case, by the lifted corner on the left side as the screen is up and over the silver bezel pulling it away from the right side.
Sent from my Nexus 7 using xda app-developers app
Huey85 said:
just ordered my replacement unit - hopefully receive it soon. How long after you guys ordered your replacements did you get a shipment notification?
Click to expand...
Click to collapse
hmmm oddly enough I just received my shipping notification for my replacement 16GB N7. Should be here by Friday.
Hmmm... Ordered my replacement yesterday morning, and no shipping notice yet. Google really doesn't seem to follow a FIFO distribution method, do they?
Ordered my rma 16gig today. Hope they won't be able to know I rooted it once since I brought it back to stock and locked it.
Sent from my SCH-I535 using xda premium
hredder said:
Ordered my rma 16gig today. Hope they won't be able to know I rooted it once since I brought it back to stock and locked it.
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
unlikely - there is no trace of the device being rooted and the status will be set back to 'locked'
Just ordered my replacement today July 24,2012 @ 5:45 MDT...
8GB N7 from Play Store
The left side of my screen feels very loose and creaks when I use that side in regular loose, t's sort of a sticky-spongey feel and will kind stick if I push a little harder on it. I even popped the back off and tried to tighten the screws to no avail.
The only thing I am worried about is while prying the plastic I nicked the back plastic a tiny bit, but only a tiny bit and you'd have to look for it specifically to notice, but a nick none the less, I just hope they don't null and void the warranty with something minor like that because I popped the back off to try and tighten the screws.
Anyone else in the same boat?
Google is really fast for the replacement. I emailed them yesterday and the new unit will arrive tomorrow. I think the new one won`t have the separated screen problem, which is the reason I asked the replacement.
Sent from my Nexus 7 using xda app-developers app
xmurio said:
Google is really fast for the replacement. I emailed them yesterday and the new unit will arrive tomorrow. I think the new one won`t have the separated screen problem, which is the reason I asked the replacement.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Seriously, how does Google process orders? Seems really random.
Can't wait to hear if the replacements from Google are improved...
Sent from my Nexus 7 using Tapatalk 2
I ordered my replacement N7 16 gb 7/23 @ 11 pm for screen separation on the left side...Still haven't received tracking on the replacement, but when I get an update I will let you know and will report if the replacement has any issues.
I originally ordered two Nexus 7 16gb versions when they first became available, one for me and one for my dad's 60th. I got them both last week
but the the one for me had a big screen separation on the left hand side. The screen was basically bouncing around. I decided to open the 2nd device as my dad's 60th inst until September and although better it still had the screen slightly raised above the silver bevel.
I rang Google on Monday night and was told the issue would be sent to a specialist to deal with. I got the replacement RMA email for both devices
this morning. The email contains a link for each device to re-order however the first link correctly add a new 16gb model to my Google wallet but the 2nd device link adds an 8gb model :crying: even though both RMA pdf clearly state the original devices are both 16gb versions.
Think its just and honest mistake by Google but just waiting to hear back from the email I sent them but guess I'll have to wait for the yanks to wake up.

[Q] Jessops

Anyone else bought their camera from Jessops uk ? what happens to the warranty now they are in administration?
I bought mine from Jessops but don't worry, your warranty is with Samsung and you can deal directly with them in event of a claim.
Sent from my Samsung Galaxy Note II using Tapatalk 2
Jessops
:good:
apprentice said:
I bought mine from Jessops but don't worry, your warranty is with Samsung and you can deal directly with them in event of a claim.
Sent from my Samsung Galaxy Note II using Tapatalk 2
Click to expand...
Click to collapse
Hi apprentice thanks for the reply seems not many people bought from Jessops, i see they have now gone kaput same as Comet .the warranty when you buy anything in the uk is in fact with the shop you purchased from what you mentioned is the manufactures warranty which is a different thing altogether i e if you bought a Sony tv from Currys and it failed you would be able to claim from Currys not Sony.
True but that's only if you purchased a separate warranty from Jessops. In the UK You are covered under the manufacturer's guarantee in all cases of defect, provided you registered the product and have the receipt.
The only disadvantage would be having to send the camera back with inevitable delays in getting it repaired or replaced.
You won't in essence be stuck with a fault that cannot be rectified through Samsung.
Sent from my Samsung Galaxy Note II using Tapatalk 2
Relax were okay even with extended jessops care who is underwritten by domestic and general
http://www.pwc.co.uk/business-recovery/administrations/jessop_group.jhtml
Bit of a pisser though if someone had vouchers or had ordered stuff online and didn't get their stuff
Sent from my GT-N7100 using xda premium
Once upon a time I had a a job... lol
Still, like the poster above said, Jessops Care Plan/Photo+ are backed by Domestic and General so you should be fine.
Azurael said:
Once upon a time I had a a job... lol
Still, like the poster above said, Jessops Care Plan/Photo+ are backed by Domestic and General so you should be fine.
Click to expand...
Click to collapse
Condolence buddy hope you manage to find something else soon. I loved jessops the staff at my local store in the trafford centre were extreemly knowledgable they seriously loved their jobs and we're in my opinion camera enthusiast first and sales person second. I numerous times went in after buying my slr for help and they helped me no question asked
It is a real doing shame jessops was one of the only stores you can go on try and then buy online can't replace that
Sent from my GT-N7100 using xda premium

[Q] Tmobile note 4 replacment quality

Hello I pre-ordered galaxy note 4 and its having issues. The phone doesnt charge properly...i have to plug it in and out couple times for the phone to recognize that it is connected to charger and "dock is connected" notification is keep coming up..so i called tmobile and since warranty is issued, they are going to send out a replacement. My comcern is that they are probably going to send a refurb without any accessories right? I heard some rare instances they send out brand new but most likely its refurb. Anyone has an experience with tmobile refurbs? Are they any good or bad?
Thank you
They probably don't have any refurbished units yet, so you may get a new one. Have got tried another charger? I've seen a couple reports of the adaptive chargers failing.
I will let you know, my replacement is due to be delivered 2nd Dec ( I ordered it earlier today from 611 ). I will check and it and post back for you. I know it sucks to get a refurbed but so long as I dont get one that was rejected by another XDA forum, then I should be good to go HAHAH
Thx for the reply
yes i have my wife got the same phone so tried her charger on my phone and my charger on her phone and its my phone that is having issues. Rep told me that i might be getting a new one but the terms are "brand new or like new" so he has no idea but when he was going through instruction he said it will come with no accessories. .idk if he is reading written terms or telling me i am getting a refurb...
Limeybastard said:
I will let you know, my replacement is due to be delivered 2nd Dec ( I ordered it earlier today from 611 ). I will check and it and post back for you. I know it sucks to get a refurbed but so long as I dont get one that was rejected by another XDA forum, then I should be good to go HAHAH
Click to expand...
Click to collapse
Thx for the reply. Lol i am getting mine on 24th next monday so i will be actually telling you how it is.
takgeun68 said:
Thx for the reply. Lol i am getting mine on 24th next monday so i will be actually telling you how it is.
Click to expand...
Click to collapse
Right fair enough. They said that as I didn't have "insurance" then it would be regular 7day ground delivery. Which will take me over my 14 day refund time frame. Shame but such is life.
I remember a couple of years ago when I was with AT&T they swapped out my GS4 at one of their authorized repair centers. The IMEI label on the back was different to the original one as it didn't have the Samsung logo on it so was definitely a refurbished unit. But worked well.
The T Mobile rep mentioned the same stuff to me as well. Saying it will be just the phone minus battery etc. But she did mention that it was coming directly from the manufacturer whoever that is in T Mobiles language maybe Assurion or Samsung?
My current build date according to the box is 11/5/14 previous to that it was 11/4/14. Made in crappy Vietnam. My perfect note 3 was made in prestigious China haha.
Sent from my SM-N910T using Tapatalk
I had mine replaced due to screen inconsistencies. My replacement was brand new & made in Vietnam on 10/23. I think it's still too early for them to have refurb units.
kabuk1 said:
I had mine replaced due to screen inconsistencies. My replacement was brand new & made in Vietnam on 10/23. I think it's still too early for them to have refurb units.
Click to expand...
Click to collapse
Care to indicate how you knew yours was brand new? Thanks.
Sent from my SM-N910T using Tapatalk
Limeybastard said:
Care to indicate how you knew yours was brand new? Thanks.
Sent from my SM-N910T using Tapatalk
Click to expand...
Click to collapse
I used the refurb check function of the Phone Info app.
kabuk1 said:
I used the refurb check function of the Phone Info app.
Click to expand...
Click to collapse
Right, thanks.
Rumor has it that its approx 2 months before refurbs are ready after initial launch by Samsung.
Either way, does anyone know if the refurbed Galaxy phones are proceeded by a third party vendor for and behalf of t mobile or are they done by the manufacturer Samsung?
Sent from my SM-N910T using Tapatalk
Defective phones our sent to tmobile, and then there sent off to Samsung to repair and certify, and then sent back to tmobile.
Raver27 said:
Defective phones our sent to tmobile, and then there sent off to Samsung to repair and certify, and then sent back to tmobile.
Click to expand...
Click to collapse
Thanks. The t mobile tech support person mentioned that the device is coming directly from the manufacturer. I take what you say in higher value than what they say. We all know they read of a script.
Sent from my SM-N910T using Tapatalk
Limeybastard said:
Thanks. The t mobile tech support person mentioned that the device is coming directly from the manufacturer. I take what you say in higher value than what they say. We all know they read of a script.
Sent from my SM-N910T using Tapatalk
Click to expand...
Click to collapse
Lol Yea bro..That's 99% of them,every once in a while you'll get 1 that knows a little something.
Well I can vouch for that. First rep insisted I goto store for replacement and then when she finally realized I wasn't wanting to take that route told me they had no stock LOL. The very same rep also told me to just send my Cel Fi signal booster back without a return label. Glad I didn't listen to her as the second rep needed the imei of the signal booster and created me a return label. That could have cost me $500.
Sent from my SM-N910T using Tapatalk
Right now I'm going through issue with my first returned note 4,sent to there fort worth,TX return center and they still haven't said nothing to me about receiving it,even tho ups tracking shows signed and delivered.They had to credit my account 31.50 because I have 2 note 4 on my account right now,because returned device hasn't been dropped off my account, it's going on 2 weeks now.

[Q] Note 4 Issue

Questions about the Note 4? I have a T-Mobile variant and the speaker near the front facing camera became loose and is tad uneven. I want to get it exchanged from T-Mobile for a warranty exchange. What's the likelihood they give me a refurbished model? I know the phone has a short supply for the White, but I have the Black model and the phone has been out for less than 2 months with supply issues lingering. Thoughts as well?
Highly likely.
Sent from my SAMSUNG-SM-N910A using Tapatalk
Nobody has reported receiving a refurbished unit yet. I'd exchange asap. We're in a window where they don't have any refurbished units.
Android_Monsters said:
Nobody has reported receiving a refurbished unit yet. I'd exchange asap. We're in a window where they don't have any refurbished units.
Click to expand...
Click to collapse
That's good. I went to T-Mobile today to process it since their new policy requires "stores to examine the product and then you call customer care to process the exchange based on notations." That's after your "one time exchange over the phone." I had the S5 and it was a pain in the butt, so I had to go through several exchanges. How can you tell if the unit is a refurbished model or if it's brand new?
nviz22 said:
That's good. I went to T-Mobile today to process it since their new policy requires "stores to examine the product and then you call customer care to process the exchange based on notations." That's after your "one time exchange over the phone." I had the S5 and it was a pain in the butt, so I had to go through several exchanges. How can you tell if the unit is a refurbished model or if it's brand new?
Click to expand...
Click to collapse
Install that app
https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo
Sent from my SM-N910T using XDA Free mobile app
darekz said:
Install that app
https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
Okay, I will check with that app once I get my next Note 4. Thanks (both on the site thanks meter and courtesy version lol).
Android_Monsters said:
Nobody has reported receiving a refurbished unit yet. I'd exchange asap. We're in a window where they don't have any refurbished units.
Click to expand...
Click to collapse
2 weeks ago I received my first refurbished unit. Don't know who told you they not using them yet but they are.
BAD ASS NOTE 4
BACARDILIMON said:
2 weeks ago I received my first refurbished unit. Don't know who told you they not using them yet but they are.
BAD ASS NOTE 4
Click to expand...
Click to collapse
Prove it with pictures.
Even if what you say is true.
It's still the likeliest time we have left to get new ones.
The op will be able to check with the app.
BACARDILIMON said:
2 weeks ago I received my first refurbished unit. Don't know who told you they not using them yet but they are.
BAD ASS NOTE 4
Click to expand...
Click to collapse
Prove what with pictures. It called you call they send you a refub one. They have had plenty of returns that went into refurbished program. Either way if op wanna take your wrong word for it so be it. All he really has to do us call TMOBILE and they will tell you it a refurbished one.
BAD ASS NOTE 4
Show the app showing that yours was refurbished with a screen shot.
BACARDILIMON said:
Prove what with pictures. It called you call they send you a refub one. They have had plenty of returns that went into refurbished program. Either way if op wanna take your wrong word for it so be it. All he really has to do us call TMOBILE and they will tell you it a refurbished one.
BAD ASS NOTE 4
Click to expand...
Click to collapse
I did call T-Mobile before hand when I placed my replacement request. They said it's "probably going to be a new model since our stock on refurbished is pretty low since it's a relatively new phone, but we cannot guarantee it is new or refurbished."
I received my replacement one on Thursday, was new. Still **** though ( worse than original one ) as I am being OCD like a bit**. Short story search for pink hue screen issues on here which will detail the so called problems.
Sent the replacement back and kept my original one. Talking to myself now.. " Why do you give a flying sh** about some flaws and stress, when you know damn well you change phones every twelve months or less anyways!, I mean most of these so called issues are no doubt within manufacturers tolerance spec levels".
Now, only after 3 weeks of ownership am I enjoying my phone and not polishing it like my c**k.
I got a brand new Note 4. The app showed it wasn't refurbished and no signs of it on the device either. Felt new too.

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