Database Develop

[Q] Dust under the screen.

I got a friend an N1 and now it has a massive amount of dust accumulating under the screen. Has anyone dealt with this on their N1 and resolved the issue?

Return to HTC...
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danger-rat said:
Return to HTC...
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I bought it used and the warranty sticker was gone.

If you search back in the archives from when the N1 was released.. A lot of people had this issue with early batches.. I think most sent theirs back to HTC.. (I was one of the lucky ones with no dust from the phones shipped on release day) There may have been some who removed the digitizer to clean the dust out.. (which is an option)

Want Warranty Replacement Droid 3

So my girl's droid 3 has been acting up and want to try and get a replacement but she spilled cooking oil on screen and has a dark spot on LCD which happened early March. That did not effect the performance at all but lately its been going nuts. My question is can I get a replacement and not be charged for the the LCD problem even though it didn't effect the performance? Just want to know if anybody here has had the same incident or something similar or even your input would be nice. Thanks In Advance
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How dark is the spot you are talking about? Are the performance issues now related to the screen response? Because it kind of sounds like now there are issues with the screen because of the oil incident.. ;]
I had to warranty my D2G awhile back. I declared a few somewhat major cosmetic problems to them as I was a jeweler at the time and had probably damaged it in some way during the course of my work. The problem with my phone had ended up being hardware related and had nothing to do with the damage and so my phone was replaced.

Here's pics of the screen and the problems happened months after the oil spill
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But no the problem is that is gets hot and randomly reboots all day everyday the screen works perfectly except for the dark spot on screen
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Here's pics of the screen and the problems happened months after the oil spill
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make the background pure black, avoid putting light apps where the dark spot is, and then i would bring it in lol
maybe turn the brightness down a bit also

Well if I turn the light down its too dark and can't see anything where the dark spot is at. But that's not the problem I want to know can i get a replacement to fix the over heating problem and the random reboots that happens frequently. I have no problem with the dark spot on screen
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williep said:
Well if I turn the light down its too dark and can't see anything where the dark spot is at. But that's not the problem I want to know can i get a replacement to fix the over heating problem and the random reboots that happens frequently. I have no problem with the dark spot on screen
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Well if you bring it in and tell them about the spill, they will probably tell you the overheating & rebooting is from that and im pretty sure spills are not covered by the 1 year warranty. And the spill would void the warranty im pretty sure also.
If you have insurance they will replace it though.

You could always go to the store and see if the rep will let you exchange it. You might get a nice one. It's unlikely but withholding info I think is fraud.
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MrObvious said:
You could always go to the store and see if the rep will let you exchange it. You might get a nice one. It's unlikely but withholding info I think is fraud.
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True thanks for the idea my girl just won't stop bugging me about it because I sent in my lg revolution about a week ago and got the nexus so she wanted to get a replacement d3 or something else
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williep said:
True thanks for the idea my girl just won't stop bugging me about it because I sent in my lg revolution about a week ago and got the nexus so she wanted to get a replacement d3 or something else
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Looks like that dark spot is over the cpu... I'd try saying the dark spot was caused by the heating issue and maybe not mention the cooking oil...

^^^^^^^
I second that. Tell them that one day the phone got really hot in her pocket and then this screen dark spot appeared. She had been dealing with it 'til now, but she's finally sick of it since these new issues arose.

I could also try that to just don't want to send the phone in and they open it and see oil inside and they charge me for a whole new device even though it happened months ago. Does anybody know where the water censors are or the only one is in back of phone?
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williep said:
I could also try that to just don't want to send the phone in and they open it and see oil inside and they charge me for a whole new device even though it happened months ago. Does anybody know where the water censors are or the only one is in back of phone?
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Just go in and they should replace it their if they have any in stock. Or they might offer you a different device.
It doesnt matter if it happened months ago, technically this would VOID your warranty. Like said above your best chance is to bring it in and say the it kept overheating in your pocket since a few months back and started noticing that dark spot.. If they did check the water sensors and they WERE TRIPPED then they wouldnt replace it, because that would void your warranty.

Screen flexes and creeks... wth?

Forgive me if this belongs in q&a, couldn't decide where to put it lol. Anyways, my n7s screen slightly flexes and creeks. Anyone else have this problem? It kinda worries me cuz my brothers doesn't at all...
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If it bothers you return it....I don't have that issue but my screen has a spot on the glass where the coating seems to be worn off. Only visible when in bright light. If you can live with it keep, it if not return it.

spitfire2425 said:
Forgive me if this belongs in q&a, couldn't decide where to put it lol. Anyways, my n7s screen slightly flexes and creeks. Anyone else have this problem? It kinda worries me cuz my brothers doesn't at all...
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Yeah, I have that problem, and I've seen a few others with that problem as well. Doesn't effect it at all IMO, but it does bring down that "quality feel" a bit. Especially when you "tap" in the center of the screen where it is "bowed", feels/sounds a bit hollow. I think there are some things you can do to fix it. One of such fixes that I had read included the use of super glue. Seems a bit much, I'd suggest using that warranty or hit up ASUS for a replacement. Maybe send it in so they can fix it professionally. I mean, if THEY can't fix it correctly, then it needs to be replaced. I'm waiting until the last week of my warranty, then trading it for a new one. Hopefully it won't be a refurb

I'll call them tomorrow and see what they say.
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Aaand it's broken

Yes that's right my less than 24 hour old one is broken. There is a hairline crack that runs from home button to heaphone jack. By the home button there is another small crack too.
The phone was not dopped at all and has been in otterbox commuter, and pretty bc much in my hands all day. I was holding the phone and all of the sudden it cracked. I'm really just at a loss for words and dumbfounded at how this happened.
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Someone maybe got a hold of your phone and dropped it then put it back?
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Just holding it and it cracked? Suuuuure.
Inb4getouttaheresamsung
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Wouldn't want to shake your hand sounds like you have a mean death grip
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I hope you have insurance.
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If you purchased with a credit card such as discovercard, you may be covered by some sort of accidental damage protection.

Pics or it didnt happen...
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I understand it sounds ridiculous, I ran a phone store for many years and heard stories and saw things I wish I didn't. One guy hands me his phone said it doesn't work, I asked if it got wet and he tells me that his cow ate it and then threw it back up again. We go through a lot of purell. I've never had someone tell me it just broke while holding it and trying to take a screen shot, but that's what happened.
I love the phone, it was running without hiccups all day. I don't want a different phone, but I don't want to be looking at a long road of replacements either and I think most of us can agree on that, so I had to share my experience.
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gsxrdennis25 said:
I understand it sounds ridiculous, I ran a phone store for many years and heard stories and saw things I wish I didn't. One guy hands me his phone said it doesn't work, I asked if it got wet and he tells me that his cow ate it and then threw it back up again. We go through a lot of purell. I've never had someone tell me it just broke while holding it and trying to take a screen shot, but that's what happened.
I love the phone, it was running without hiccups all day. I don't want a different phone, but I don't want to be looking at a long road of replacements either and I think most of us can agree on that, so I had to share my experience.
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Lmao.... But teacher... My cow ate it!
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motoelliot said:
Pics or it didnt happen...
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When I get to work tomorrow I will post
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There is the defect, and this is turning into quite the process to have replaced
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gsxrdennis25 said:
There is the defect, and this is turning into quite the process to have replaced
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The way the crack is so hairline and straight it does seem believable some freak pressure point could have caused this. I have a good feeling we won't be seeing any more of these stories though =P

D3luSi0n4L said:
The way the crack is so hairline and straight it does seem believable some freak pressure point could have caused this. I have a good feeling we won't be seeing any more of these stories though =P
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I'm pretty sure it was from pressing the home button, I was having some of the issues with the home and back not working properly. If you are having those issues too I would try to get and exchange while you can, hopefully this is just a freak accident.
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gsxrdennis25 said:
There is the defect, and this is turning into quite the process to have replaced
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That's not a crack in the screen. It looks like a line of pixels went out. Who's replacing it for you? Sprint? Walk into a store and tell them this happened out of nowhere. If you're still within 14 days, they have to replace it.

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eXplicit815 said:
That's not a crack in the screen. It looks like a line of pixels went out. Who's replacing it for you? Sprint? Walk into a store and tell them this happened out of nowhere. If you're still within 14 days, they have to replace it.
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It is the internal LCD that is broken, not the outer glass. Sprint is giving me a fight but they will replace it, just sucks waiting and getting the run around. The more I use the phone the worse it's getting.
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gsxrdennis25 said:
It is the internal LCD that is broken, not the outer glass. Sprint is giving me a fight but they will replace it, just sucks waiting and getting the run around. The more I use the phone the worse it's getting.
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From the picks it doesn't look physically broken at all, it looks like, what someone else said, like a strip of pixels died. So, that could be a bad flex cable or a screen defect. maybe the otterbox was warping the phone? was it a snug fit?

I hate to be that guy, but I'll be the second story of "my screen actually did break and I have no idea how".
I will admit, the phone did take a drop off a couch on to tile; but no screen damage was done, just a slight scuff on the landing zone. That was 2 days ago.
Yesterday i'm out with some friends, doing some gardening at his place, and I pull out my phone and there's a hairline crack from the volume buttons to the home button, I'll update with a picture when I find my camera. And now today, when i woke up, I was using my phone and noticed some stuck pixles on the middle top of the screen. I bought the phone on the third and I'm not sure if this kind of thing should be covered or not; if it's even worht calling or going into sprint?
EDIT: LINK TO ALBUM HERE
I couldn't get the pixle since they are so damn small and i don't have a macro lens for the camera.
I don't even know how it could have happend while it was in my pocket or from the fall(last picture) since it wasn't broken at all that day.
I reveretd to stock rom without SU but we cannot removed the tamper markings if i contact sprint what do i do about that?

I am going to agree and say that is a pixel issue. Glass does not crack like that or a LCD screen unless it is intentionally scored.

felacio said:
From the picks it doesn't look physically broken at all, it looks like, what someone else said, like a strip of pixels died. So, that could be a bad flex cable or a screen defect. maybe the otterbox was warping the phone? was it a snug fit?
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this is what I was going to say... I wonder if the case put some kind of pressure on the phone that damaged it or messed with the ribbon cable? or just bad QC

Dead pixels

Just found about 8 dead pixels when testing with a black background. Now that I found them you know they will bother me lol. You guys may want to check for them. You can use dead pixel checker from the play store and set it to black. Look closely, the more noticeable ones are when multiple dead pixels are grouped together.
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joshuadjohnson22 said:
Just found about 8 dead pixels when testing with a black background. Now that I found them you know they will bother me lol. You guys may want to check for them. You can use dead pixel checker from the play store and set it to black. Look closely, the more noticeable ones are when multiple dead pixels are grouped together.
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I seem to remember some Windows software for LCD screens that would "coax" dead pixels back to life by rapidly cycling the colors sent to them or something like that... Might want to see if such software exists for Android...

joshuadjohnson22 said:
Just found about 8 dead pixels when testing with a black background. Now that I found them you know they will bother me lol. You guys may want to check for them. You can use dead pixel checker from the play store and set it to black. Look closely, the more noticeable ones are when multiple dead pixels are grouped together.
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I'm not trying it out. If I was to find one I would be calling att with a warranty claim first thing in the morning.
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IMissPalmOS said:
I seem to remember some Windows software for LCD screens that would "coax" dead pixels back to life by rapidly cycling the colors sent to them or something like that... Might want to see if such software exists for Android...
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tmease1 said:
I'm not trying it out. If I was to find one I would be calling att with a warranty claim first thing in the morning.
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I agree, I wish I didn't know lol. I am running the "fix" let's see how it goes. I finally stopped getting the "return your defective phone" alerts from AT&T... I really don't want to go through that again...
EDIT: dead/stuck pixel test didn't work, I ran it for 30 minutes

joshuadjohnson22 said:
I agree, I wish I didn't know lol. I am running the "fix" let's see how it goes. I finally stopped getting the "return your defective phone" alerts from AT&T... I really don't want to go through that again...
EDIT: dead/stuck pixel test didn't work, I ran it for 30 minutes
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That sucks. Do a claim and get a replacement. If I was in your shoes I would do it.
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tmease1 said:
That sucks. Do a claim and get a replacement. If I was in your shoes I would do it.
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For now I will hold off, I do not feel like setting everything up again... I just went through the process of replacing it a few months ago and it was so annoying, they messed up 2 times and it took 3 times to get me the right device and ship it to the right house... I will give it a few weeks and call and see if I can just go to a repair place and have them toss a new screen in it or replace it on the spot. I would like to know if anyone else is having this issue so I can know if it is even wroth fixing... if more people have this issue the chances are the replacement screen will too.

joshuadjohnson22 said:
Just found about 8 dead pixels when testing with a black background. Now that I found them you know they will bother me lol. You guys may want to check for them. You can use dead pixel checker from the play store and set it to black. Look closely, the more noticeable ones are when multiple dead pixels are grouped together.
Sent from my SAMSUNG-SGH-I537 using Tapatalk 4
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I have droidwall installed, and I installed dead pixel checker. First of all, I'm curious as to why the app needs full network access if all it's doing is displaying full color screens one after another. Droidwall did catch it trying to send off 4 packets to some ip address.
No dead pixels that I could detect while using the app, there were some narrow vertical lines that looked a bit off but I think that's because I have a Ghost Armor screen protector on, and those are from the 'glue' or whatever keeps the screen protector adhered to the Gorilla Glass.

I have one dead pixel right,top corrner

I finally broke down and downloaded one of the pixel check apps off of the play store. I can't remember the name of it because once I was done I uninstalled it. Anyway, I'm good. Seeing this thread tempted me to damn much not to try it out.
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joshuadjohnson22 said:
Just found about 8 dead pixels when testing with a black background. Now that I found them you know they will bother me lol. You guys may want to check for them. You can use dead pixel checker from the play store and set it to black. Look closely, the more noticeable ones are when multiple dead pixels are grouped together.
Sent from my SAMSUNG-SGH-I537 using Tapatalk 4
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There is a few software and physical ways of sorting these but it’s not guaranteed plus it should be covered under your warranty.

My first device had > 14 damaged pixels, 4 of them would show even on lower brightness levels. My new device has a few too - but I can't see them under normal conditions. Found them via magnifying glass (black screen, max brightness)... Don't do that - you will probably find some