[Q] Touch Screen Problem - Hardware or Software? - Galaxy Ace S5830 Q&A, Help & Troubleshooting

Hi guys, hope you can help me.
I've got a GT-S5830B that was working perfectly until, i dont know why, its touch screen just went crazy: its very weak, sometimes it responds, sometimes not, sometimes you have to press it for a while to get a response, sometimes you press some spot and it recognizes you pressed other spot.
Everything but the touch is perfect.
I went to a support place and the guy there told me it was a hardware problem for sure. He replaced my touch screen and the problem wasnt solved. Then, he said it was probably a problem in the "board" of the phone. He put my touch screen back on the phone and there i was with the same problem i had before. He didnt convince me about the "board" thing, so i tried a lot of stuff with my phone: i change my ROM 4 times, reset it like 400 times, wiped data cache, etc etc.
Suddenly, no reason at all, it started working and it worked for like 1 week. Then, when i was applying a plastic protection on the screen it stopped working properly again.
Is it a hardware or a software problem? I heard it could be something about the Kernel...?
Could the support guy has replaced my screen badly?
Sorry for the long post! Help me!!!!! Thank you!

Related

problem with touch screen, can't click on anything

i just recently bought my xda2s and it worked fine for a week though. now, from time to time my screen would be "untouchable". literally i cannot click anything or open anything even if i soft-reset it for 10x. buttons seem to work fine but the screen does not. it happened twice while my bluetooth was "on" and i thought maybe it was the bluetooth but recently the same thing happened with my bluetooth now turned "off". i have to wait for hours before it would return to normal again. Anybody help please? By the way, my bluetooth version is 1.0.0 build 3500.
I had a similar problem on my Samsung SPH-i700 PocketPC Phone through Verizon Wireless. Even after a hard reset, I couldn't get past the screen calibration, until I found out that a piece of hair and debris found on the outer edge of the screen right under the lip of the cover was interfering with the touch portion of the display. Apparently, the touch sensors extend past the visible area of the screen, so with both a little aircan and vacuum cleaning, the debris was picked up and the touch screen functioned normally again.
Is this a consistent and/or intermittent problem? Did a hard reset resolve anything?
look for the alignment
Do you have Calligragher 7.4 installed? I read about this in Tekguru website that if you re-install 7.3, the problem goes away. That is what I have done and it seems to be working for me so far (2 days test).
i've checked out my screen and i dont see any dirt or something... i even have a screen protector... dont know if that might cause the problem. Same thing happened last night but this time it was just for a short period of time then it went back to normal... I didn't try a hard reset cause i dont want to loose some of my files but if ever it happened again, i might try doing a hard reset and see what happens... right now, im having my xda2s checked if maybe it's a factory defect or something...
regarding the caligrapher program thing, i dont have that...
Hey, i have the exact same problem I bought mine here in Toronto, from an Asian dealer, its the O2 XDA IIs asia-pacific model.
Same problem, screen(touch screen) goes dead like no responses to any touches, for like half hour - 2hour once in a day or something and nothing cures it, hard soft rest nothing. just with time it suddenly starts working and the Handheld is useless until then...well i dont see any cure and this is the only place i have heard about someone else having this issue, i will take it back to the dealer, in hopes of exchanging.
any feedback will be will be appreciated
overclock it for a few days..that fixed mine..dont know how but it did.
There is a tread in blue angel about screen aliment that you might like to read. seems 4k of devices went out with screen problems.
What is overclock it. Fairly new to this. Mine just keeps trying to allign and thats all it does it doesnt go into boot mode just allign screen all the time

my diamond is crazy!!! Help!!!!

from several days ago whem i touch in diamond icons never select the one i touch!!!... It selects the icon on left or right but never the right one....
When i have a phone call i select the green icon and it turns the phone off
What can i do?
I aligned the screen thousands of times, i installed the different calibrators and nothing.
I align screen, it works well for a few seconds and becomes crazy again. I soft reset, a tried everything i remember and always the same.....
Obvious question: Did you Hard Reset?
Try a hard reset.
If that doesnt work then it sounds like the screen is screwed, get the unit swapped.
I've just installed a new rom! I think i have to swapp the unit
The problems are the same. Anything more i can do??
If you just installed a new ROM, did you do a hard reset? To me it sounds as if the calibration for the touch sensor is off. The first thing that you do after a hard reset is calibrate the screen.
So you can try to calibrate the screen, bofore doing the hard-reset.
You can but when you hard reset you just have to do it again
Also, you could check your local optician for any additional problems.
No, but honestly, a hardreset and recalibration should fix the problem. I'm aware that GNes/GSen can give some problems if it thinks it has rotated the screen, but I've never seen that occur outside programs that don't rotate the screen by themselves.
If that doesn't work, Sync it, back it up, whatever you want to do, possibly flash to stock and return it to whereever you bought it/HTC to get it swapped.
thank's everybody... I tried it all and the same. Going to swapp
have the same problem.. it wasn't there before, had the phone for 3 month.. i think it has to do with water under the screen, used it in the rain and then it began to behave this way (due to the big speaker hole maybe?) , it works fine otherwise! Any idea how to fix it? waterdamage? - guarantee or what?
I think it´s wierd if you can´t use it when it´s raining..?
joel78 said:
I think it´s wierd if you can´t use it when it´s raining..?
Click to expand...
Click to collapse
How many phones can be used risk free in rain?
i don't think that's the problem. no water in my phone, rain or other....
i think it started after gsen installed...may be wrong, or else or.....
Very little chance Gsen having anything to do with it. Many people are using that (including me) with no ill effects.
Hmmm, I though I was the only one with this problem. I'm on the second unit now, the first one always do soft reset by itself after every few wake up. Now the alignment always gone off after few minutes of use. I'm waiting for the replacement unit now.
Initially I thought it was because of the ROM update I did, but even after I restore the original ROM, it still happen.
Looks like I'm quite unlucky with the Diamond .
problem solved!!!!
gone to look for assistance.
After 3.30 hours new touch screen and they sad to me new components inside.
For now all good. Till when??....
hope it was the last problem
So its a guarantee issue? - bad components inside?
It still works ok, so i wait to send it away..
till now all ok.

TyTn II screen and touch screen issues.

Hi There,
Well my last TyTn II problem was solved, by a reboot. but sadly its doing other strange things.
Yesterday, as i was using it as i always do, the phone powered off just before i sent a text message. i turned it back on and everything seemed fine. A few hours later i went to use it and the touch screen was unresponsive. Turning the phone off, taking the battery out for a minute or two, and then turning it back on seemed to fix it. Ive also hard reset it and formatted the memory. The touch screen has been working on and off and now it has stopped responding again.
Also, something which has just started happening in the last hour. The Phone when i slide it, has a brief period where the phones screen turns off completely, no backlight or colour on the screen. This occours just after the screen slides past the spacebar and turns back on past the second line of letters (ASDF etc) on the keyboard the directional pad buttons stay lit the entire time.
Has anyone had similar problems? the phone is about 15 months old now, and i really dont want to have to send it to HTC or my mobile carrier.
And if it makes any difference, its the Stock 6.1 ROM from the HTC site for Optus Australia. Not unlocked or hacked in any way.
Thankyou very much for any help you can give me
ThePengwin said:
Hi There,
Well my last TyTn II problem was solved, by a reboot. but sadly its doing other strange things.
Click to expand...
Click to collapse
Have you tried a HARD RESET yet?
WillardZ said:
Have you tried a HARD RESET yet?
Click to expand...
Click to collapse
ThePengwin said:
Ive also hard reset it and formatted the memory.
Click to expand...
Click to collapse
Im sorry if i waffled on a little... but i said that.
Something strange that Ive noticed. the touch screen does work every now and again, until i slide it. Im not sure what triggers that, but it does it sometimes when i leave it be and come back to it, and others it doesn't.
ThePengwin said:
Im sorry if i waffled on a little... but i said that.
Something strange that Ive noticed. the touch screen does work every now and again, until i slide it. Im not sure what triggers that, but it does it sometimes when i leave it be and come back to it, and others it doesn't.
Click to expand...
Click to collapse
Oooops, missed that part in your original post.
Well the problem has seemed to get worse now, with the notification lights displaying incorrectly, and the center d-pad button not responding. So ive contacted my Service provider for a warranty repair
good thing i have extended warranty 15 months it has been, maybe its time for an upgrade...
It's probably the ribbon cable that connects the two halves of the phone -- either broken or unseated.

Hd losing screen alignament?

Hi
i have dutty's holly r0 sense 2.1. i've been using it for a while now, since it appeared, no problems. but a few days ago i noticed that the scrren alignament wasnt so good, but i didnt think it was a big deal, it was not such a big error. today i opened my phone trying to make a call and the error was of about 3 cm. i mean, to press start, i had to touch under the clock!!
and i couldnt get into any problems because the buttons in the lower side of the screen could not be pressed
i could not even make a backup of the phone
i hardresetted, but it didnt solve anything. i flashed duttys r14 and same problem, i almost thought it is dead
i flashed then an original rom, first it worked, then the error started to appear again
i did a screen alignament and now it seems to be ok?
has anyone encountered this problem before? is my hd dying?
thx
Got the same problem here. Looks like the screen connection is buggy. its gonna have to be send in for repairs
you mean hardware? ( i dont have warranty anymore
for nintendo ds you can try cleaning the screen near borders with a teethbrush . it should be a solution! try
what do you mean clean it with a toothbrush?? it isnt dirty (
I had the same problem, but only after i dropped the phone on the street a few times. I hard-resert it a few times, it would work shortly then not respond or respond with 2-3cm wrong press. Cpuldnt even calibrate the screen after reset.
I sent it back to HTC under warranty, and they changed the screen, bazel, front facia and god knows what else. It was all new apart from back plastic cover.

[Q] touchscreen working at boot, but stop working after some time

Hello xda community,
I contact you because my mum's phone fall and screen broke.
She took it to a phone repair shop that changed it, but she said it was still not working.
I was away, it was few month ago but now I came back and try the Z1 and touch and screen and everything was working fine when I tried. But after like 10 min no touch.
I found the way to reboot it, and when I reboot most of the time touchscreen work again, but go away fast.
I searched and found some thread talking about software issues for touchscreen, so I tried updating to lineage, but it's doing the same, so I suspect HW failure.
This phone still seems nice to me, the battery seems to still be ok, the screen quality is good, the lineage 16 is fine so... if I can revive it, I'd be happy to do it.
Any idea what can be wrong ? Is there any component failure that could lead to that ?
Thanks guys.

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