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Galaxy note broken screen after only 2 weeks: anyone else?

Hello. I bought a galaxy note on 28th november. After only 2 weeks of absolutely normal and careful use, my screen is scratched and broken. Ok, it is a small crack, but it is not good.
It never fell and it never hit anything. After only 2 days, i noticed some scratchs and some other came in the days after. Then, the part of the screen between the upper edge and the speaker broke in two, with a crack (small, 5mm but still a crack) going from the edge to the speaker. I can't post a photo as i sent it back to samsung for repairs (it had also display issues). Do you know a reason for it? It should be gorilla glass, and i only kept it in my pockets without anything inside apart the smartphone. Do you think samsung will repair it since it happened during normal use after ONLY 2 weeks? I'm really annoyed and disappointed.
Anyone experiencing glass resistance issues?
Thanks

Call samsung and send it in they will fix it..
Sent from my SPH-D710 using Tapatalk

Yes, i did it and i'm waiting, and i also adressed the lines issue and the green/banded screen, but i am in italy and i'm not sure if it is covered by warranty, it should: they can say i broke it.

The Corning Gorilla Glass was one reason I went with the SGS2.
The other reason was fear of provoking the wrath of God for having such a sensationally beautiful device (the Note). It's an awesome device, really.
But God smote those who worshiped a golden calf, too.
lol Sorry, I'm not really a religious fanatic. But yeah, sucks about your screen. Hope Sammy fixes that one up for you.

Welcome Nickelsilver and please don't take this personally and in NO way I'm defending Samsung or the Note but I have to say the neither scratches or dents/cracks come by their own.
They just don't happen/appear magically by themselves on the phone's screen/body. Maybe someone is messing with you Note without you knowing it?
E.g: I have 1mm small and barely noticeable scratch on the top left corner which I suspect it came from the ONLY 1 time my Note slipped from the passenger's seat and fell in the gap between the passenger's door/seat.

I went through 3 screens on my dell streak. Now that I have the note which is even bigger I was so cautious I treated it like a delicate fragile little flower. Needless to say after 2 weeks I noticed what appeared to be a scratch going up from the bottom middle halfway up. Turns out this is not a magical scratch that sprang out of nowhere but an actual crack on the outer glass screen. I have never dropped it but perhaps it was somehow flexed.
No warranty of course. I have ordered the glass itself from overseas and when it gets here in a month I suppose I will try replacing that piece individually as its only the outer glass that seems cracked. Hopefully they do not glue the screens together like they did in the streak ><

Another boring witch hunt thread (yawn)

Gaugerer said:
Another boring witch hunt thread (yawn)
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To OP: im sorry to hear that....hope samsung can fix it for you quick.
Ps. Dont listen and worry about this guy...he thinks only his opinions are important and others experiences are just JUNKS and BORING! Not sure why he would even bother to reply, if they really bores him that much. Maybe he really thinks that he BOOFY the witch hunter or something
Plus.. He forgot that he has also once posted a question regarding to his screen problem too here on the forum.

Gorilla glass is bull****. I had dell 5 streak, and I changed the screen more than 5 times. Little drop will result in screen loss. Do not depend on gorilla glass.

My Samsung Galaxy Note are broke
Yesterday I was knocked out of the hands under my 40 days old Samsung Galaxy Note, the cover glass is cracked along its entire length as a spider's web, while the LCD screen is not damaged, that still works, receiving the touch command. The solution I found in the orders of the new protective glass over eBay. Maybe that was too much angry because it happened to me, but NOTE is too amazing, and I somehow survive.. I'll let it be when we come new safety glass

I do not think this is a witch hunt. More of an informative thread on one weakness to an otherwise amazing device. It may be that until an indestructive clear glass is created that we will continually face this on any large phone. Anything this large will flex easily and likely crack. One thing Samsung definately did right was not glue the glass to the LCD behind it. I put a clear screen cover over mine and you cant even see the crack anymore. Were this a dell streak you would have half of your screen blacked out.
This is definitely the best mobile device out there in my opinion, people should just be extremely cautious with where they carry it. Mine most likely cracked in my pocket from slight flexing.

The glass on the note shouldn't break even when flexed unless it's not Gorilla glass.
Gorilla glass is not only scratch resistant,it is also shatter resistant.
If the glass is breaking frequently on the notes,then I wonder if they really have Gorilla glass.

noteworthy said:
The glass on the note shouldn't break even when flexed unless it's not Gorilla glass.
Gorilla glass is not only scratch resistant,it is also shatter resistant.
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Not proof.

Croak said:
Not proof.
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I know this is not 100% proof but look at this demonstration.
http://www.youtube.com/watch?v=MYaQnvVwStc&feature=player_embedded#!

noteworthy said:
I know this is not 100% proof but look at this demonstration.
http://www.youtube.com/watch?v=MYaQnvVwStc&feature=player_embedded#!
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That demonstration glass at the beginning of the video is about 3 times thicker than what Samsung uses on the Note/Galaxy S2/Galaxy S SAMOLED panels. And it's quite a bit smaller, height/width wise (it's about iPhone 4 sized).
Thickness makes a significant difference in flexibility and shatter resistance. Which is off on a tangent, because the main reason Samsung and others uses GG and similar techniques is not for shatter resistance.
It's almost entirely for the combination of higher scratch resistance vs metals (all bets are off with sand particles) and a better tactile feel (it's smoother) than non-treated glass.

Sure it may not be as thick on the note but you are never going to flex the phone anywhere as much as that demonstration.
My point is that if it is gorilla glass,it shouldn't be that easy to crack the screen given the abuse that it is supposed to be able to take.

All these? Gorilla Glass
And all these? Gorilla Glass
How about all these? Gorilla Glass
Or maybe all these? Gorilla Glass

It's been 10 days since i bought "the Note". I dropped the device just once from 1 meter height. It was a free fall with not much impact power. The screen has a crack on the upper right corner. I know every product is meant to last but so easy , so fast ! ??? Thankfully it still works with no functional issues. It's just the protective glass on top of the actual LCD that is broken. But u can still feel it while wiping your finger and it is appearent...
Hardware wise The Note is simply outragous but when it comes to software and durability it can't even come closer to what i used to find on HTC devices

captainhakan said:
It's been 10 days since i bought "the Note". I dropped the device just once from 1 meter height. It was a free fall with not much impact power. The screen has a crack on the upper right corner. I know every product is meant to last but so easy , so fast ! ??? Thankfully it still works with no functional issues. It's just the protective glass on top of the actual LCD that is broken. But u can still feel it while wiping your finger and it is appearent...
Hardware wise The Note is simply outragous but when it comes to software and durability it can't even come closer to what i used to find on HTC devices
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The weight of the note will count against it during falls compared to say a very light phone like the SG2.Impact is going to be much harder if they both fell from the same height especially given te size of the notes screen.
Until they can make the note lighter,users will just have to be more careful not to drop it.Gorilla glass is not unbreakable.

I get my note tomorrow. Now I'm all paranoid

[Q] Build quality / scratched paint

I've had my lovely Xperia T for almost 2 weeks now and I've got a few concerns about the build quality and I'd like to see if I'm the only one with these issues:
1) I've noticed a few places on the back panel which exhibit a certain amount of creaking when I apply slight pressure. The worst areas are at the top left of the device behind the notification LED and between the SIM/Micro SD panel and the power button. This sound is quite irritating to me, especially for a brand new device.
2) There are a few areas along the edge of the matte black panel where the matte paint have been scratched off. Two of the corners have slight paint wear and around the headphone jack. Under the matte paint is a shiny black surface and it seems (so far) to be affecting the sharper edges or where the matte panel meets the metallic bezel. I'll try to take photos, but it's very small at the moment and might not be picked up due to it's dark colour.
Like I said, I've only had this phone less than a fortnight and it's already showing signs of wear even though I'm very careful with my devices.
Do any of you have any experiences like this?

Had mine for 2 and half weeks and have no sign of even being used. Don't have it in a case or anything. Where did you get it from.
Sent from my Xperia T using Tapatalk 2

Carphone Warehouse UK. I can live with these small paint chips but I'm concerned it'll only get worse with time
Sent from my LT30p using xda premium

daranx said:
I've had my lovely Xperia T for almost 2 weeks now and I've got a few concerns about the build quality and I'd like to see if I'm the only one with these issues:
1) I've noticed a few places on the back panel which exhibit a certain amount of creaking when I apply slight pressure. The worst areas are at the top left of the device behind the notification LED and between the SIM/Micro SD panel and the power button. This sound is quite irritating to me, especially for a brand new device.
2) There are a few areas along the edge of the matte black panel where the matte paint have been scratched off. Two of the corners have slight paint wear and around the headphone jack. Under the matte paint is a shiny black surface and it seems (so far) to be affecting the sharper edges or where the matte panel meets the metallic bezel. I'll try to take photos, but it's very small at the moment and might not be picked up due to it's dark colour.
Like I said, I've only had this phone less than a fortnight and it's already showing signs of wear even though I'm very careful with my devices.
Do any of you have any experiences like this?
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Yep about to ask the same thing here... I cant believe that after 2 weeks of normal usage back matte covering is starting to peel at the corners. Its some kind of spray over a glossy plastic. Had galaxy ace for over a year and that stayed like new. Was very upset with this, so I ordered thin hard plastic case to cover that s***.
I got the phone from O2 ireland. James Bond and what not...but very disappointed as for the price.

Mine is exactly as you described it. Paint started to peel off at the top corners and the creak when pressed on the left corner. Really disappointed with Sony's built quality. Also the factory installed screen protector is showing some marks/light scratches. Does anyone know if it is possible to remove it as I would like to replace it with aftermarket ones. It seems to be glued to the screen.
Sent from my LT30p using Tapatalk 2

Protongti said:
Mine is exactly as you described it. Paint started to peel off at the top corners and the creak when pressed on the left corner. Really disappointed with Sony's built quality. Also the factory installed screen protector is showing some marks/light scratches. Does anyone know if it is possible to remove it as I would like to replace it with aftermarket ones. It seems to be glued to the screen.
Sent from my LT30p using Tapatalk 2
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I have not removed it from the xperia t yet, but I have removed it from my past xperia devices with no problem at all, but it does need a knack to take it of
Sent from my LT30p using xda premium

I've been reading into this 'shatter proof' layer and I'd be curious to find out if anyone here has removed theirs already? How does it affect dust/smudges etc? I'm naturally a bit hesitant to attack my phone just yet.
A note on the creaking case; I've found a rather unprofessional way to resolve it and it's reduced the noise significantly. It's possible to wedge a thin piece of paper between the back panel and the bezel, so I trimmed a piece small enough to go ask the way inside as far as it can go and gently pushed it out of sight using a craft knife. I used a post-it note and made a strip about 1mm wide and 5mm long and this seemed to do the job.
Sent from my LT30p using xda premium

Mine is exactly as you described it too.

daranx said:
I've been reading into this 'shatter proof' layer and I'd be curious to find out if anyone here has removed theirs already? How does it affect dust/smudges etc? I'm naturally a bit hesitant to attack my phone just yet.
Sent from my LT30p using xda premium
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Not so sure its a "Shatter proof" layer or just to keep any broken glass stuck together so you dont cut yourself. It may give some protection against shattering but as I have said before, I removed it from my x10 and my neo with no adverse effects at all. Still to do it yet on my T. The reason eing, soon that layer gets scratched and dull, then I will take it off and have a brand new screen, similar pricicple to the rip offs the F1 drivers use on their visors.

Mine creaks as does my wife's Xperia T. Really annoying at first, but I got a hard case from Amazon UK and its stopped most of it.

Just removed my built-in/factory-fitted screen protector or whatever you want to call it :laugh:
Gave it a good clean as it was very slightly tacky and now it looks much slicker with the screen off... it seems to attract less dust and it isn't as smear-prone as before. I prefer the naked glass feel and it seems ever so slightly more responsive. Kinda glad I took the plunge after being too chicken to do it lol

Good for you!! Did mine also today using a credit card. Started at the top where the speaker is as it had the least resistance. Came off quite easily.
Sent from my LT30p using Tapatalk 2

Are the front-panel logos on the Xperia T on the glass itself or on the shatterproof sheet? In other words, did the logos come off along with the sheet?

LesPaulGuitarPlayer said:
Are the front-panel logos on the Xperia T on the glass itself or on the shatterproof sheet? In other words, did the logos come off along with the sheet?
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The sony and xperia logo remain on the phone after I took off the factory fitted screen protector

Silver sticker around camera lens.
A week in with my Xperia T and the sticker around camera lens has peeled away. Anyone else have same problem? Perhaps I'll need silver model paint in it's place.

same problem
had my xperia T for about 2 months now, i have been very careful with it, it hasnt been droped, or against anything sharp, the only thing it has had is the pulling in and out of my pocket every time i use it, as any phone should be designed to do, and the paint on all 4 corners is wearing off, mainly on the left side, i belive this to be the angle that it usually is in my jeans pocket causing it to scratch.
as a matter of intrest whats the cover on warenty for something like this? because the manufacture could say its not their fault,

lordadamthird said:
had my xperia T for about 2 months now, i have been very careful with it, it hasnt been droped, or against anything sharp, the only thing it has had is the pulling in and out of my pocket every time i use it, as any phone should be designed to do, and the paint on all 4 corners is wearing off, mainly on the left side, i belive this to be the angle that it usually is in my jeans pocket causing it to scratch.
as a matter of intrest whats the cover on warenty for something like this? because the manufacture could say its not their fault,
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There is already a thread about this problem, and yes, it's covered by warranty. See http://forum.xda-developers.com/showthread.php?t=2031472
Sent from my LT30p using xda app-developers app

Already dented my N5

Thats right folks, the out edge of this that lies around the screen is very, very brittle and thin. I have never dropped the phone and it has been in my spigen leather pouch for my old nexus since I bought it, no idea how it got dented, and its only very slight without scratches but it is definitely there.. just a forewarning.

vodka7 said:
Thats right folks, the out edge of this that lies around the screen is very, very brittle and thin. I have never dropped the phone and it has been in my spigen leather pouch for my old nexus since I bought it, no idea how it got dented, and its only very slight without scratches but it is definitely there.. just a forewarning.
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Strange. The Cruzerlite (which are thin TPU cases, cheap in my opinion) drop test stood up to NUMEROUS drops & the device survived without any sign of damage. Not a scratch or dent.
Is you device white or black? My old Nexus 10 had a defect in the black soft touch coating that looked like a dent, but it was more likely an issue in the molding or application process.

vodka7 said:
Thats right folks, the out edge of this that lies around the screen is very, very brittle and thin. I have never dropped the phone and it has been in my spigen leather pouch for my old nexus since I bought it, no idea how it got dented, and its only very slight without scratches but it is definitely there.. just a forewarning.
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Pics?
Sent from my Nexus 5 using xda app-developers app

Endoran said:
Pics?
Sent from my Nexus 5 using xda app-developers app
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Mine is the white version, but the dent is on the top right above the camera, on the black portion, right where the side casing touches the glass. I would have a very hard time photographing this because of where it is on the phone/lighting etc.. ill try when I get home though.

vodka7 said:
Thats right folks, the out edge of this that lies around the screen is very, very brittle and thin. I have never dropped the phone and it has been in my spigen leather pouch for my old nexus since I bought it, no idea how it got dented, and its only very slight without scratches but it is definitely there.. just a forewarning.
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a picture speaks a thousand words

I have about 5 or so nicks on the sides where the glass and plastic edge meet on my naked white N5. I agree that the plastic used is pretty brittle but it's not noticeable unless you really look for it.
Sent from my Nexus 5 using XDA Premium 4 mobile app

Get a sufficient case otherwise you can't really complain...

I have one little mark or nick as well where the plastic case meets the glass on that tiny little lip. My 2 year old got a hold of my phone and dropped it on a metal external hard drive case the day I got it and it landed right on 90 degree edge of the case... I went temporarily insane. It is very small but kind of surprised me I guess. I dropped my galaxy S3 many times and never got more than the little hairline scratches you see in glossy plastic. That soft touch coating seems to have some give to it. It was my fault. My parents gave my kids a new ipad mini and I set my phone on top of it. I was in the other room and heard him say "new tablet". I knew at that moment the mistake I had made...
I have one of those really slim cases on the way which would have prevented it. I typically don't use cases and am usually not bothered by the small marks I get on my phones but because some of those ultra thin cases are so slim now days I am going to try one out. Marking up a brand new phone is a little different than one that's a year+ old...

I too, also have a slight dent under the screen bezel part of mine. I have never dropped mine. Noticed it while it was on the table; that the reflection of the curtain was slightly bent at the one area, instead of being completely straight. Looked closely, and sure enough, there was a dent. It's not noticeable during day-to-day use, but you CAN notice it if looking at the reflection it shows.

The chrome bezel on the nexus 4 was susceptible to dents as well.

A few weeks ago the Nexus 5 flew out of my hands and landed on our concrete driveway. I feared the worst, but only a small dent in the upper left corner of the back panel and some scratching is all that happened. Lucky me, but I still hate it. Never had a single blemish on the Nexus 4.
Sent from my Nexus 5 using Tapatalk

The sides of this phone are fine, besides the fact that they collect dust like crazy. The screen, however, is not. Another guy posting on Android Central also reported having a dent, similar to mine. I actually think this dent came with my device. I noticed it a couple of weeks ago, but disregarded it, as I thought it was the screen protector that came with the phone, but I decided to remove it and check again. It IS a part of the screen

Hobbesfed said:
The sides of this phone are fine, besides the fact that they collect dust like crazy. The screen, however, is not. Another guy posting on Android Central also reported having a dent, similar to mine. I actually think this dent came with my device. I noticed it a couple of weeks ago, but disregarded it, as I thought it was the screen protector that came with the phone, but I decided to remove it and check again. It IS a part of the screen
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Normal. That's why most early glass screen protectors were not sticking properly.

bblzd said:
Normal. That's why most early glass screen protectors were not sticking properly.
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Normal? How is a dent on the screen normal? My Nexus 10 does not have this, my old Samsung Vibrant does not have this. Why would a dent on a Nexus 5 be normal?

Hobbesfed said:
Normal? How is a dent on the screen normal? My Nexus 10 does not have this, my old Samsung Vibrant does not have this. Why would a dent on a Nexus 5 be normal?
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I would say it's normal because of the following reasons:
1) it doesn't effect the usage of the device in any way
2) it's barely noticeable even in the "perfect" lighting conditions
3) many have reported the exact same thing in the early tempered glass threads; the only time it has ever come up or been noticed.
So why exactly is it a problem for you? Corners were cut to make this phone at a cheap price I would think that's pretty clear. It's also not the screen itself but around it.

Dented
In my N5 have no dent and any scratch..
I love with my N5

bblzd said:
I would say it's normal because of the following reasons:
1) it doesn't effect the usage of the device in any way
2) it's barely noticeable even the "perfect" lighting conditions
3) many have reported the exact same thing in the early tempered glass threads; the only time it has ever come up or been noticed.
So why exactly is it a problem for you? Corners were cut to make this phone at a cheap price I would think that's pretty clear.
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There's a difference between "corners being cut" to make the device cheaper and really poor quality control. I understand them using a less camera module and a lower capacity battery, and a screen that washes out when tilted, etc, but the numerous issues with the hardware is ridiculous. Dents in screen, poor GPS connectivity, Wi-Fi problems, dust under screen, loose vibration motor, rattling buttons, and so on.
There is no reason for hardware bugs like this. To lower the price, lesser powerful hardware is used, but the low price is no excuse for poor quality. Like some users said, in terms of hardware, this device is like an alpha, and the only way to receive the "perfect" device is to continuously RMA.
We paid for the device, we should not be getting so many faults and issues.

Hobbesfed said:
There's a difference between "corners being cut" to make the device cheaper and really poor quality control. I understand them using a less camera module and a lower capacity battery, and a screen that washes out when tilted, etc, but the numerous issues with the hardware is ridiculous. Dents in screen, poor GPS connectivity, Wi-Fi problems, dust under screen, loose vibration motor, rattling buttons, and so on.
There is no reason for hardware bugs like this. To lower the price, lesser powerful hardware is used, but the low price is no excuse for poor quality. Like some users said, in terms of hardware, this device is like an alpha, and the only way to receive the "perfect" device is to continuously RMA.
We paid for the device, we should not be getting so many faults and issues.
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How is it even a defect? It's not even noticeable. No one would consider it a hardware bug except apparently you. Please explain how this effects the usage of your device in any way.
Poor quality control is EXACTLY how corners are cut. Manufacturing anything has margin of errors and the less margin of error you're willing to release the more phones are "thrown away" and the more money a released device will cost. I'd explain more but I'm sure Wikipedia or a Google search can better explain the finer points of manufacturing and quality control then I can.
You read the specs of the phone and it has everything a $700 phone has but it costs $400. How did you think that was accomplished?

bblzd said:
.
You read the specs of the phone and it has everything a $700 phone has but it costs $400. How did you think that was accomplished?
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There is a lot of discussion about that price... but Google routinely undercuts the competition when it comes to the nexus line (looking at you, 7)
Looking at the specs of the 5, then looking at comparable phones out ing the market, the only conclusion I can come to is that Google is letting these things go at either zero margin, or (my thought) at a fairly beefy loss.... kicking back cash to LG to cover their losses.
All you need to do is look at the other phones available at the same full retail price... does the 5 seem anywhere close to those? Nope, it blows them all out of the water... laughable in most cases. Now, you can cut corners to lower prices, but you can't cut THAT much.

LeoRex said:
There is a lot of discussion about that price... but Google routinely undercuts the competition when it comes to the nexus line (looking at you, 7)
Looking at the specs of the 5, then looking at comparable phones out ing the market, the only conclusion I can come to is that Google is letting these things go at either zero margin, or (my thought) at a fairly beefy loss.... kicking back cash to LG to cover their losses.
All you need to do is look at the other phones available at the same full retail price... does the 5 seem anywhere close to those? Nope, it blows them all out of the water... laughable in most cases. Now, you can cut corners to lower prices, but you can't cut THAT much.
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The actual cost break down might never be known. One thing is for sure though, LG is not willing to take any loss and whatever Google may have paid them "extra" they will still try and build the phone as cheap as they possibly can.
LG does not consider the Nexus as their flagship phone and will never treat it as such. It's a phone they were contracted to build and they will cut every corner they can. It's just business.

Is no one else getting dozens of little scratches on their screen?

Had a note 3 for 2 years with no screen protector and heavy use, not a single scratch. Within 3 days of owning the note 5 I've got dozens of tiny ones and two sizeable ones! I've ordered screen protectors now but obviously too late. I'm a bit confused as I couldn't find this being a common issue and I haven't changed usage habits (phone always gets its own pocket, rested on a piece of foam at desk)

Same here. Previously use LG nexus 5 without screen protector for a year plus, just a single tiny chip.
Note 5? Just a week without screen protector and 6 visible scratches there already.

I wish ANY of the reviews had mentioned this so I could've taken preventative action.

Same here guys. It's really annoyingn barely putting it in the pocket, you find little little scrstches.. bare annoyingly annoyijg
Sent from my SM-N920C using Tapatalk

Try not putting it in a pocket with objects that can scratch the screen.
No offense, but I've never had one scratch on any screen, nor any cracked or broken screen (and never owned or used a screen protector), since I started using cell phones back in 2000.

Kamau54 said:
Try not putting it in a pocket with objects that can scratch the screen.
No offense, but I've never had one scratch on any screen, nor any cracked or broken screen (and never owned or used a screen protector), since I started using cell phones back in 2000.
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Neither had I until this phone and like I said I have a dedicated pocket for the phone.

11 months, no screen protector ever and zero scratches

How strange.. I wonder if there's two different revisions.

Fingerprint smudge

Has anyone who plays a lot of games notice a smudge that just will not go away? I play injustice 2 a lot and 2 spots on screen where my thumbs are usually it looks like I have worn away a costing on the glass. I can buff with a cloth but you can still see them as you turn phone in right light. I'm not trying to be nitpicky but it's not even month old and paid slot of money. I'll try and post pics when I get home and have access to another camera
Sent from my SM-N950U using Tapatalk

I play a lot of Real Racing 3 (1-2 hours a day sometimes less) I have not noticed any fingerprint smudges that would not wipe away. My recommendation would be to get Eye glass or lens cleaner and a microfiber cloth. Wipe it down and see if that helps. I use https://www.amazon.com/Absorbent-Microfiber-Cleaning-Cloths-Computer/dp/B008FPTID2/ref=sr_1_13?ie=UTF8&qid=1507123733&sr=8-13&keywords=microfiber+cloth
They have been working great so far and I use them to wipe down everything with a screen. Just remember to wash them frequently as well. I just throw mine in the laundry and then hang dry them.

GallardosEggrollShop said:
I play a lot of Real Racing 3 (1-2 hours a day sometimes less) I have not noticed any fingerprint smudges that would not wipe away. My recommendation would be to get Eye glass or lens cleaner and a microfiber cloth. Wipe it down and see if that helps. I use https://www.amazon.com/Absorbent-Mi...=1507123733&sr=8-13&keywords=microfiber+cloth
They have been working great so far and I use them to wipe down everything with a screen. Just remember to wash them frequently as well. I just throw mine in the laundry and then hang dry them.
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I use a microfiber cloth and even after wiping it as still there. After cleaning just barely noticeable but comes back badly later. it's bad enough that it looks like dead screen
Sent from my SM-N950U using Tapatalk

Maybe you somehow wear off oleophobic coating, some chemicals will do that either when somehow deposited from your fingers or when cleaning.
https://www.phonearena.com/news/Ole...e-what-to-do-if-the-coating-wears-off_id65974
Either try Samsung service center to fix it, or try fix it yourself. I use screen protector, so never experience it myself and I don't see this being mentioned too often, so I wouldn't even begin to speculate why it happened to you.

cant seem to post images and links here, so please just add https:// to this "imgur.com/a/oLaeF"
i've also got one unit with "smudges" on it after having the phone for just 2 days. i had to argue yell and get mad at Samsung technician when they said it was "normal", and I wasn't covered by the 7 day replacement warranty. "smudges" aren't noticeable when screen is on, it's more visible in black screen/screen off. i had to get the screen dirty with my finger natural oil/dirt, to give emphasis on the "smudges". i also used my other phone's camera flash to make it more visible. i've also tried putting those oleophobic liquid protector but it didnt help at all. the pictures i posted were after i applied the liquid so you be the judge.
is "smudge" the right term? not sure bout calling it a stain too. coz it's more like oil... just like when you put a drop of oil on a paper towel.

I actually have that as well, mine is on the Volume button up area the size of "a index finger". While wiping with my microfiber cloth, everywhere is smooth except that part, when I wipe I don't wipe it hard at all since the day I got my hands on it. I believe it's a defect right out the box and I don't use any screen protector.
I just saw your image Pryor06 except mine is not noticeable both on and off screen but it can be felt when wiping. Any conclusion?

Have you guys tried washing it under water with soap?

i actually haven't noticed any difference in the "texture"(?) of the screen. all felt smooth except with the visuals/optics of the screen when screen is off/black. i was on the bus on my way back home when I noticed the smudges under the sunlight. I had no cleaning materials that time, so for the meantime I used a little of my saliva:angel: on one part of the screen's problem. The surrounding part got clean, except the part with the issue. After I got home, I used alcohol and wiped the phone clean, thoroughly but gently, before applying the oleophobic liquid protection. "Smudges" were also around the bottom left, bottom center, bottom right of the screen but not as worse. I thought the top middle part smudge was enough evidence for me to claim warranty.
Blecap, try using white light from a phone camera to check your screen. Not sure about SG, but if you could get it replaced for warranty then go for it. Otherwise, I think all Samsung Note 8 have Concierge service, wherein our phone's screen is under warranty for free replacement of screen+labor for 6 months from date of purchase.
I had to be careful in handling the phone since day 1, because I wasn't able to get a screen protection. It's hard to prove and claim warranty here in the Philippines. All Samsung have to say is it's the fault of consumers, or normal wear and tear, and customers don't have anymore options. I've experienced it first hand, remember the screen lifting/bubble on Samsung Note 5, I was one of the victim. They blamed me for moisture getting in to the phone when I swear I haven't dropped the phone in any liquid. That's why I didn't even want to risk washing the phone in soap and water even with the IP68 of Note 8. I don't want to give Samsung an excuse to blame me again.
I actually was having double thoughts if I would surrender my phone for replacement warranty. I believe it wasn't affecting the phone's performance, so I thought I should just suck it up and live with it. But no, call me nitpicky/demanding/hard to please, but I just had the phone for barely 2 days, and with a price tag of almost $1,000, I know we should fight for our rights and demand a quality product. From my research before getting the phone, the only issue I read was the screen "bleeding" on the sides. Maybe that's why I wasn't that too observant on the smudges when I was checking the phone before they release it to me.
I usually just lurk around forums, but I decided to make my account here to warn others that such issue exist. It's a beautiful and powerful phone I have to admit it, but buyers should we aware and check carefully before spending their hard earned money.

Very unlikely
I do not believe you can wear off the coating so easily. Heavy gamer here. Switched to the Note 8 recently but gamed hard on the S8+ as well for months before switching. This includes games that required swiping constantly. The screen on that S8+ is still pristine.

finch0812 said:
Has anyone who plays a lot of games notice a smudge that just will not go away? I play injustice 2 a lot and 2 spots on screen where my thumbs are usually it looks like I have worn away a costing on the glass. I can buff with a cloth but you can still see them as you turn phone in right light. I'm not trying to be nitpicky but it's not even month old and paid slot of money. I'll try and post pics when I get home and have access to another camera
Sent from my SM-N950U using Tapatalk
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hey i have the same problem.. i cant remove the smudge. im a pubg mobile player and my screen where i put my thumb have smudges what did you do?

lemmorzurcusana said:
hey i have the same problem.. i cant remove the smudge. im a pubg mobile player and my screen where i put my thumb have smudges what did you do?
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Returned mine

Best thing is to use a non-alcoholic wet wipe and clean the screen then use a clean microfiber cloth.

Samsung S9 Plus Fingerprint Smudge
I am using Smasung S9 Plus and I don't know what is the proper name for it but i am facing same issue.
Temp Solution : It gives you temp solution by using Touch Screen Wipes and Dry Cotton clothes .
but after one or two days it comes again so i am waiting for permanent solution.

Same problem here and I'm not a gamer.... I bought a cheap screen protector a not so good solution.. I think it's a quality control issue on some screens