Related
/rant
First of all, let me say that I really envy the American HTC users who seem extremely satisfied with HTC on that side of the globe. Unfortunately, it seems that even after owning HTC phones for the last 4 years, I havent learnt my lesson that HTC Singapore is truly incapable.
My nexus one started developing an erratic screen and it was to the point where i couldnt even type a message properly without having to power cycle the device to set the screen straight. I called them on the 11th of Aug to send it in (they pick up the devices here from you, so a little kudos there), however, they were unable to supply me a loaner. They said if i sent it for repair in 2 weeks, they would be able to help me out, so I waited. On the 23rd, I called them to check, and lo and behold, the service rep says they have no loaner phones at all, and will not be able to help. I figure what the heck, time to dust off the old winmo touch pro and just send the nexus one in ... the tech promises me a 3-5day turn around. 1 week later I call them up, and the tech tells me they had a problem sourcing screens, and would need to hold on to my phone "indefinitely" ... I asked him if he was off his rocker and since I had work to attend to, I left it at that. I fired off an email at night to their customer service email address, and get a reply that it will be taken care off. Literally the next day, I get an email saying my phone is ready, and it will be couriered to me the next day. I was impressed. Needless to say, when i received my phone yesterday, I was in for a rude shock... (point to note: when I sent in my phone, even the courier remarked that my phone didnt have a single scratch anywhere on it) they had sent me the phone with the screen protector half peeled off (they didnt even have the decency to replace it since they ripped it off, but i figured since they replaced the screen, it was worth it) .. i look around the phone, and there's now a scratch right next to volume rocker. Since it was the same courier who picked up the phone, he told me to send them an email, since he himself recalled there were no scratches ... I told myself for a 6mth old phone, I could live with the scratch .. I power cycle the phone and ...
the bloody screen was still erratic! they had simple reset my phone to factory (which i had already tried, in order to get rid of the problem) and sent it back to me (since i recalled that they said they didnt have the screen in stock anyway) ... so now i am, more than a week with the phone in their hands, and nothing to show for it except a scratched nexus one with a peeling screen protector. to add insult to injury, i contacted them and was told someone would call to rectify the situation ... which obviously no one has now ...
it really sucks because i really enjoy this phone ... i bought 2 - one for the girlfriend and one for myself, and hers works perfectly fine, so i know my screen's just nuts ... now the hard part is getting the "fantastic" guys over @ HTC to fix it again, since they still said they have no loaners at all ... *sigh*
Has anyone ever had any good experiences with HTC Singapore??
if you made it this far, thanks .. i had to rant somewhere .. ><
Mighty long mail. Htc probably lost you somewhere.
Sent from my Nexus One using XDA App
Sad that the only obviously singaporean post is..... A typical complaint mail.
Sent from my Nexus One using XDA App
I feel your pain. I've had utterly horrible encounters with HTC Singapore as well. Not just me but a buddy of mine too. We should start a FB group saying what we really think about their support. Maybe that might generate enough negative publicity for them to fire their staff and do a 180.
Best we can do is just not buy their products. I'm already telling my friends to get samsung or motorola phones from now on.
Your sarcy post title doesn't work.
cymru said:
Your sarcy post title doesn't work.
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Click to collapse
sorry, but after dealing with htc, i figured "sarcy" would work better than direct. oh well, i guess it was a fail. cant really blame a guy for trying though.
Ha no you did okay. Does seem like they messed you around pretty good though :-(
caysman said:
Sad that the only obviously singaporean post is..... A typical complaint mail.
Sent from my Nexus One using XDA App
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Click to collapse
let me be straightforward with you caysman - i have no qualms rewarding when service is met or exceeded ... i believe i may be one of the few singaporeans who tips everywhere he goes. whether its a kopitiam, starbucks or your neighbourhood restaurant. i have no problem throwing down $10 for a $50 meal if i enjoyed the service. likewise with the attitude ... i sent caltex a letter commending the guy who pumps gas at my regular station because he always went out of his way to be polite (and if you would like to see the letter, by all means, ask). not every singaporean only complains ... i spent a good sum on an exotic supercar .. the service is immaculate, even though the warranty's been up for more than 3 years. the dealer cares enough about his customers that he will wake up at 5am to attend to a customer's problem if he has to. is it so much to ask that if i buy the top of the line htc cellphone, that they honor their warranty at the least? all i asked was for a functioning screen, i did not root the phone or do anything crazy with it - all it has to do is work fine. i didnt complain till it came back to me in the same condition that i sent it in.
so while your outlook on singaporeans may be pretty poor for reasons unknown to me, it wouldnt be fair to generalize.
Boastful singaporean, where is your grace?
Acting like god, rewarding when you see fit? The arrogance off it all just as you buy your first lambo (novelty still there to boast about it huh?)
Sent from my Nexus One using XDA App
Oops you probably have a red ferrari, not a lambo. Pendants usually go for Fs. Enough money to buy the perfect life not knowing that with todays technology,' good enough' is the secret to true happiness.
And u bought the nexus one not for its technology but for its exclusivity. Most of your dumb potters have iphones.
And some in my posts lie the nugget of truth describing the cancer in the world's second richest country.
Sent from my Nexus One using XDA App
caysman said:
Oops you probably have a red ferrari, not a lambo. Pendants usually go for Fs. Enough money to buy the perfect life not knowing that with todays technology,' good enough' is the secret to true happiness.
And u bought the nexus one not for its technology but for its exclusivity. Most of your dumb potters have iphones.
And some in my posts lie the nugget of truth describing the cancer in the world's second richest country.
Sent from my Nexus One using XDA App
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Click to collapse
well, its painfully obvious now to me ... with you, "cannot win" ... since you have to be right about everything and have your own ideas set in stone - you are welcome to them. but please dont force your ideas of what others would like to do / purchase with their own money. do what you like with your money and perceive everything as you will, but being bitter about it and telling people off because they worked hard to buy certain things just goes to show what kind of person you truly are. if you have any more "useful" nuggets of information, feel free to pm me and spare everyone else your posts. i have no problem debating this matter with you but if you are unable to contribute to the thread, please stop making it go off topic.
caysman said:
Boastful singaporean, where is your grace?
Acting like god, rewarding when you see fit? The arrogance off it all just as you buy your first lambo (novelty still there to boast about it huh?)
Sent from my Nexus One using XDA App
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wow, so much hate for singaporean. Did one of them kill your relatives or something? lol
@mokurex I am very familar with the Singaporean people.
@xevilutionx off topic? How did EXOTIC SUPERCARS get into the thread
[all other crap by me deleted. I don't want to fight anymore]
@mokurex: well caysman is probably singaporean / living in singapore, not sure what his game is but oh well.
@caysman: its called an example, since you allowed yourself the opportunity to generalize an entire country / populace based on your beliefs.
again, as you pointed out, no point to argue since you have your ideas and i have mine. think of me as you wish, since its obvious i have nothing i can say that would change your mentality.
@bullyfrog: while the idea of a fb group sounds good, the problem is that HTC may be outsourcing its repair services here... hence the differentiation in levels of service between usa and singapore, for example.
@x You take part in that pathetic singaporean thread at ferrarichat?
Sent from my Nexus One using XDA App
again, you're off topic, but i'll humor you. never posted there before, never will. you're more than welcome to check ip addresses if you have the time. i also don't have a customized "vanity" plate (since you have a 1 track mind, im pretty sure you've already assumed this), i just took whatever random number that was issued.
again, its obvious you are bitter about something. stop going off topic, use the PM function if you really have so many burning questions you wish to interrogate me about. stop bringing your political bs here, or move it along to some political thread. jesus christ.
I'm sorry to say my second Nexus 7 despite initially looking good has now popped the left side of its glass and displayed a stuck green sub-pixel. I'm really disappointed as I think its a fantastic device apart from the poor QC. I may try and buy later if I see on this forum that ASUS have got there act together.
Good luck to all who are trying to get a decent unit.
Poor QC, overinflated expectations for a entry level device, or a newly registered shill poster.
I replaced mine through the play store and its perfect. Maybe I just got lucky.
Sent from my Galaxy Nexus using Tapatalk 2
CrazyPeter said:
Poor QC, overinflated expectations for a entry level device, or a newly registered shill poster.
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LOL! I dont think expecting the glass to be stuck to the body of the device is an 'inflated expectation'? regardless of price point. Tosser :laugh:
Yeah I'm pretty sure the front is not supposed to fall off
http://www.youtube.com/watch?v=WcU4t6zRAKg
Sent from my Nexus 7 using xda premium
He is right. My first nexus had screen lift. My second had a faulty LCD and my third has screen lift again.
Sent from my Nexus 7 using xda premium
Same here, my second replacement is good, glad i did it instead of putting up with a creaky raised screen
Sent from my Nexus 7 using xda app-developers app
haloimplant said:
Yeah I'm pretty sure the front is not supposed to fall off
http://www.youtube.com/watch?v=WcU4t6zRAKg
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Some of them are built so the front doesn't fall off at all... just some aren't prepped quite as safe as some of the others
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
When I picked up my first one and it had screen lift, I was disappointed and angry. When I exchanged for a second one and it had screen lift and a non-functioning touch screen, I was just angry. When I picked up my third one with screen lift I just shrugged. Yesterday I picked up my fourth one with screen lift and a loudly popping speaker and I just laughed :silly:
There must be bad lots or something?
On my first unit I bought at staples and everyone I know local has no issues and no replacements. I have been and will keep looking for issues on them but so far so good.
raqball said:
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
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Click to collapse
Yeah, what is up with people, expecting a product without defects? That is just weird.
Hopefully those people get filtered out of the gene pool and we can live in a peaceful future were defects are accepted as normal.
Ravynmagi said:
Yeah, what is up with people, expecting a product without defects? That is just weird.
Hopefully those people get filtered out of the gene pool and we can live in a peaceful future were defects are accepted as normal.
Click to expand...
Click to collapse
Learn to read....
I said nothing about a defect being acceptable..
You may now remove foot from mouth...
raqball said:
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
Click to expand...
Click to collapse
I'll bet that what actually happens is you'll send yours in, and you'll receive a refurb with EXACTLY the same problem. But you're so Zen-like about the whole thing, you'll just smile and go through the process over and over and never lose your cool. I envy your calm.
Of course, you'll have to hope the defect is obvious immediately, because every time you connect a new device to your Google account (and granted, one should put a hard limit on how many defects one accepts before considering the product to be junk) you'll use up a Google Music activation. And we can only deactivate 10 devices in a year. A big deal? Maybe, if you go through freaking defective products like this trying to get one that works decently.
Oh, and that will be another device that shows up in your list in Google Play that you can't delete. You'll remove it from the menu, but it'll be sitting there, taunting you.
Oh, and maybe you open an ebook on the defective that's limited to 3 devices, and then you can't open the book on your new one. And maybe the "remove from device" option isn't there, so you have to go through Google to get things fixed. But hey, relax, right?
If you're happy to sit on a defective device for months with the hope that it'll be better fixed later, knock yourself out. For some of us, the Nexus 7 is a special device, being the only Nexus tablet, and we just want one without defects. This whole preachy routine really does get a bit old.
raqball said:
Here is a thought... A crazy one I know but here you go....
Instead of constantly replacing a newly released device because of minor screen lift that does not effect normal use how about taking a chill pill, breathing in and out and relaxing?
Mine has screen lift and it still works great! Me? I will wait a few months and replace it once the flaw is fixed in manufacturing and there has been enough time to filter out all the flawed still in stock versions...
Click to expand...
Click to collapse
Here is a rational thought.
How about a device should not have a so called minor screen lift issue. That moves around when you touch you the screen. That when you pick up the device and hold it the damn thing feels like it is falling apart and about to simply break.
Only a fool would accept that and keep the device. It doesn't affect normal use? What are you smoking? A touch screen device with a defective screen doesn't effect normal use? So you're going to keep a bad crappy device for a couple of months because hell I don't know why. So everybody else should keep their as well.
These devices currently have a ton of QC issues. Fact. People will report and discuss them. The only trolls are the people that keep saying people reporting issues etc must be trolling.
wynand32 said:
I'll bet that what actually happens is you'll send yours in, and you'll receive a refurb with EXACTLY the same problem. But you're so Zen-like about the whole thing, you'll just smile and go through the process over and over and never lose your cool. I envy your calm.
Of course, you'll have to hope the defect is obvious immediately, because every time you connect a new device to your Google account (and granted, one should put a hard limit on how many defects one accepts before considering the product to be junk) you'll use up a Google Music activation. And we can only deactivate 10 devices in a year. A big deal? Maybe, if you go through freaking defective products like this trying to get one that works decently.
Oh, and that will be another device that shows up in your list in Google Play that you can't delete. You'll remove it from the menu, but it'll be sitting there, taunting you.
Oh, and maybe you open an ebook on the defective that's limited to 3 devices, and then you can't open the book on your new one. And maybe the "remove from device" option isn't there, so you have to go through Google to get things fixed. But hey, relax, right?
If you're happy to sit on a defective device for months with the hope that it'll be better fixed later, knock yourself out. For some of us, the Nexus 7 is a special device, being the only Nexus tablet, and we just want one without defects. This whole preachy routine really does get a bit old.
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Click to collapse
Guess how many devices I have linked to my account? lol
Seven GNex phones and two N7s. I've returned 4 N7s but one of them had a broken touch screen so I couldn't actually set it up and on the other the screen lift was so bad that I didn't bother powering it up. Crazy stuff. I honestly don't know why I keep coming back to the Nexus brand after my recent experiences.
Here's an actual rational though.
Only a fool would fail to read and call someone out for something opposite of what they said.
CHILL OUT, COUNT TO 10 before you make yourself look like an idiot again. He never suggested you accept a flaw, he said that repeatedly doing the same thing and expecting a different result is not the best idea. Obviously you want the device, but instead of complaining about it here, which will do absolutely freaking nothing, why not take a breath and waiting a week? Rapid fire returns sure haven't worked for you yet.
Yawn....
Every device has growing pains the the N7 is no different... Google botched the pre-orders and they have a manufacturing issue to correct...
I will TRY and make this simple...
Let say Google had 10 million produced before they correct the manufacturing process / defect.. Now lets say they sold 5 million... That leaves 5 million defective units still on shelves / in stock...
You can continue to exchange it until the cows come home and guess what? Your replacement is going to come from the defective (read: in stock) pile until the defect is corrected and the originally shipped (read: defective) units have been depleted...
Save yourself the headache, stress, tantrums and wait a few months for the issue to be resolved and the fixed units to become the in stock norm...
If the unit has an issue that prevents it from functioning then that's another matter... Slight screen raise is not one of those... Keep on replacing it and keep getting the same (read: originally manufactured defect) unit in the mail... It's your headache not mine and I'm not the one throwing a tantrum in an online forum..
I will wait a few months and exchange mine once Google has resolved the issue and the in stock tablets are that of the fixed variety...
My .02
Solange82200 said:
Same here, my second replacement is good, glad i did it instead of putting up with a creaky raised screen
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Same for me. I contemplated not returning it to Office Depot but I ran by there at lunch and swapped for this one which appears good so far.
Sent from my Nexus 7 using xda premium
raqball said:
Learn to read....
I said nothing about a defect being acceptable..
You may now remove foot from mouth...
Click to expand...
Click to collapse
You said you are fine with screen lift. Screen lift is a defect.
Hey guys,
Firstly, I will admit from the start my phone has been dropped a couple of times but from around knee height at most...
I bought a contract, of which I am 2 months into, and in the last 2 weeks my phone keeps turning off randomly and wont turn on. Only sometimes when I remove the battery and sim card even, that it turns back on again. Its really frustrating, especially that I'm moving home in the next few weeks and agencies cant call me.
I am wondering if I can somehow go to the store of the company I bought it from and ask for a new one or a different phone?
I am happy to pay the difference for a galaxy note 2 dare I say which was my original choice but the LG was £10 less a month. Only thing is I purchased it online?
Many thanks to any help or advice on what might be causing this?!
Marc
mS_Design said:
Hey guys,
Firstly, I will admit from the start my phone has been dropped a couple of times but from around knee height at most...
I bought a contract, of which I am 2 months into, and in the last 2 weeks my phone keeps turning off randomly and wont turn on. Only sometimes when I remove the battery and sim card even, that it turns back on again. Its really frustrating, especially that I'm moving home in the next few weeks and agencies cant call me.
I am wondering if I can somehow go to the store of the company I bought it from and ask for a new one or a different phone?
I am happy to pay the difference for a galaxy note 2 dare I say which was my original choice but the LG was £10 less a month. Only thing is I purchased it online?
Many thanks to any help or advice on what might be causing this?!
Marc
Click to expand...
Click to collapse
A couple drops shouldn't cause this unless you're really unlucky, I dropped mine from the bench on the second day of owning it and freaked though luckily not a mark on it. I would say it's probably a fault so yeah try and return it, if it's bought online get in touch with the customer service team, most sites will have the phone number somewhere or it may be on your invoice. Check for damage or loose connections around the battery first though, good luck!
Sent from my LG-P880 using Tapatalk 2
@non4 said:
I would say it's probably a fault so yeah try and return it, if it's bought online get in touch with the customer service team, most sites will have the phone number somewhere or it may be on your invoice. Check for damage or loose connections around the battery first though, good luck!
Sent from my LG-P880 using Tapatalk 2
Click to expand...
Click to collapse
I was looking around the device but nothing is visible. I went to carphone warehouse store and they said they have to send it to LG. I will be able to tell if its a replacement or not as mine had a little dink taken out of the frame..ahh well, now two weeks of waiting to do.
They offered me a replacement phone as I went to leave like they forgot and I got a simple looking Samsung with chunky buttons! XD love retro style!
Thankyou for the advice,
Marc
mS_Design said:
I was looking around the device but nothing is visible. I went to carphone warehouse store and they said they have to send it to LG. I will be able to tell if its a replacement or not as mine had a little dink taken out of the frame..ahh well, now two weeks of waiting to do.
They offered me a replacement phone as I went to leave like they forgot and I got a simple looking Samsung with chunky buttons! XD love retro style!
Thankyou for the advice,
Marc
Click to expand...
Click to collapse
You're welcome! When I was with carphone I brought in my HTC desire z (now drowned in the toilet one drunken night) Because it was not receiving messages, and I had updated it to 2.2.1 which made it impossible to root. When I came back to the store after my holiday I was thrilled to find a brand new phone (gave me the old backplate back though, cheapskates) with the original rootable 2.2! I proceeded to root and flash my first ever ROM, cm7, crapped myself cos I bricked it, then realized I had just forgot to wipe data! Booted into cm7 and never looked back, I can't stand unrooted devices! hopefully they send you a new one, that sort of fault usually does get a new one as its hard to detect the source of the issue, good luck!
Sent from my LG-P880
I have an HTC One and I laid it face down on my desk at work and the phone rocks like a table with uneven legs. What concerns me is I can easily twist the phone back flat with very little pressure (almost no pressure at all). The phone seems to have very little structural rigidity since it is glued together instead of being screwed together. Has anyone else noticed the unibody twisting?
I'm unable to repeat what you're saying (not that I have a clue why you're trying to do it in the first place). The build quality on this phone feels waaaay too solid for me to warp it even slightly.
I didn't intend to bend the phone, I noticed it was twisted when I laid it down. I was curious if anyone else noticed the the phone not being flat when laid face down.
kenstanza said:
I didn't intend to bend the phone, I noticed it was twisted when I laid it down. I was curious if anyone else noticed the the phone not being flat when laid face down.
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Click to collapse
Perhaps it came to you that way? Mine is certainly flat.
Thanks for the heads up I'll remember not to twist and bend and rock my phone while its on the table.
Sent from my HTC One using xda premium
LiquidSolstice said:
Perhaps it came to you that way? Mine is certainly flat.
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Click to collapse
It is as if the rigidity is gone on my phone. I will go by ATT tomorrow and see what they say about the twisting.
shook187 said:
Thanks for the heads up I'll remember not to twist and bend and rock my phone while its on the table.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
I know it sounds odd that the phone is twisting, but it is twisting.
I went to ATT today and the rep acknowledge the unibody is flexing and its not normal. His advice was to wait and see if the flexing worsened, if it does then send it in for repair under warranty... because right now he thinks HTC would claim it is in tolerance and return it unrepaired.
kenstanza said:
I went to ATT today and the rep acknowledge the unibody is flexing and its not normal. His advice was to wait and see if the flexing worsened, if it does then send it in for repair under warranty... because right now he thinks HTC would claim it is in tolerance and return it unrepaired.
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Click to collapse
If your within the return period you have the right to swap it out for another if you are not satisfied.. HTC shouldn't even get involved. Speak with the supervisor if they give you issues
Sent from my Nexus 10 using Tapatalk HD
I have returned one HTC one already for cosmetic defects (speaks grills and display glued in crooked), because of this they say this defect has to be sent off for repair. They say they cannot exchange it again again in house.
kenstanza said:
I have returned one HTC one already for cosmetic defects (speaks grills and display glued in crooked), because of this they say this defect has to be sent off for repair. They say they cannot exchange it again again in house.
Click to expand...
Click to collapse
Have you tried another store?
Sent from my Nexus 10 using Tapatalk HD
I decided to call the ATT tech line... The tech was sympathetic to my problem and we had a conference call with a HTC rep. After explaining my issue with the phone he recommend that ATT swap it for me as the described defect was not repairable. The HTC rep also said the phone should not flex at all. The ATT tech then setup an in store exchange for me...I made the exchange and all is good.
kenstanza said:
I know it sounds odd that the phone is twisting, but it is twisting.
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Click to collapse
So, is the phone "Twisted" or is it "Twisting" lol ... I can understand if you have a faulty phone and it left the factory twisted but the way you are wording things suggest it started off straight and each day you wake up it's a little more twisted lol
... I'd just take it back to the shop you bought it from and get it swapped if it's defective.
me too
I found this thread after searching for ‘htc one twisted’ in google.
I also have this problem. Having owned the phone for just over 2 weeks I took it out of its official HTC flip case to dust it off and for some strange reason laid it face down on my desk and noticed that it did not lie flat! Closer examination reveals that the whole device is in fact twisted along its long axis. Now that I have noticed it, I see it all the time.
One difference however to the other story here is they mine is quite rigid and would not straighten...proof I suppose that I have not mistreated it.
I have had other issues which resulted in me sending it back such as a scratch out of the box, ill fitting sim tray, poorly finished edges and just general poor workmanship. I worked in a lab for many years making instruments and if I made something like this, even without the twist, I would have honestly thrown it out and started over.
I have phoned HTC and they have so far been very helpful and have promised to replace the case of the phone for me. It was just collected today so Ill keep you all posted.
Think uri geller has been at ur phone dude
vynz said:
I found this thread after searching for ‘htc one twisted’ in google.
I also have this problem. Having owned the phone for just over 2 weeks I took it out of its official HTC flip case to dust it off and for some strange reason laid it face down on my desk and noticed that it did not lie flat! Closer examination reveals that the whole device is in fact twisted along its long axis. Now that I have noticed it, I see it all the time.
One difference however to the other story here is they mine is quite rigid and would not straighten...proof I suppose that I have not mistreated it.
I have had other issues which resulted in me sending it back such as a scratch out of the box, ill fitting sim tray, poorly finished edges and just general poor workmanship. I worked in a lab for many years making instruments and if I made something like this, even without the twist, I would have honestly thrown it out and started over.
I have phoned HTC and they have so far been very helpful and have promised to replace the case of the phone for me. It was just collected today so Ill keep you all posted.
Click to expand...
Click to collapse
UPDATE:
Despite being very helpful on the phone, HTC has returned my device with a letter stating that "we were unable to replicate the fault" despite me sending pages of photographs showing the problem. Because of this stunning incompetence I have written letters of complaints to both HTC and Phones4u. Under the sale of goods act I have the right to a device "of satisfactory quality and fit for purpose". I am not happy at all, in fact I am furious with HTC keeping the phone for a week, essentially acusing me of having an overactive imagination and returning the phone with further damage! I plan to take this as far as it needs to go until I am satisfied.
You can see details of my problems here by the way: http://kelvinvine.wordpress.com/2013/09/09/my-stunningly-twisted-htc-one/
I read your blog post and was pretty sympathetic of your situation until that last line... Buy an iPhone instead?! Are you nuts?! Heathen!
But seriously, I remember that after I had my phone for about a week i noticed the exact same thing you're talking about. It was a bit teeaned) tweaked, and I could twist it straight. But then I got distracted by how amazing my phone was and completely forgot about it just now. I can understand how the scratches that it came with are pretty unacceptable, but completely discrediting an amazing phone because of a few millimeters of twist? That's like buying an amazing sports car that's fast, comfortable, gorgeous and in every way perfect, but then saying it's a crap car because there is a cosmetic defect that you wouldn't even notice in day to day use and that doesn't impact the user experience at all. It's just silly.
Every day I love my HTC One more and more. It's an absolutely revolutionary phone and I would recommend it to anyone. If you're a nit-picky person who's going to be obsessed with microscopic imperfections, that's fine and you have every right to be that way, but don't mislead people onto thinking that the average person wouldn't be ecstatically satisfied with the HTC One
Sent from my HTC One using xda app-developers app
Morganmachine91 said:
I read your blog post and was pretty sympathetic of your situation until that last line... Buy an iPhone instead?! Are you nuts?! Heathen!
But seriously, I remember that after I had my phone for about a week i noticed the exact same thing you're talking about. It was a bit teeaned) tweaked, and I could twist it straight. But then I got distracted by how amazing my phone was and completely forgot about it just now. I can understand how the scratches that it came with are pretty unacceptable, but completely discrediting an amazing phone because of a few millimeters of twist? That's like buying an amazing sports car that's fast, comfortable, gorgeous and in every way perfect, but then saying it's a crap car because there is a cosmetic defect that you wouldn't even notice in day to day use and that doesn't impact the user experience at all. It's just silly.
Every day I love my HTC One more and more. It's an absolutely revolutionary phone and I would recommend it to anyone. If you're a nit-picky person who's going to be obsessed with microscopic imperfections, that's fine and you have every right to be that way, but don't mislead people onto thinking that the average person wouldn't be ecstatically satisfied with the HTC One
Sent from my HTC One using xda app-developers app
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You really should give people the benefit of the doubt before resorting to name calling. If you read my blog post before that one you will only see praise for the HTC One. Of course its a great phone other than the build quality and I would buy another if the post-sale treatment wasn't so distasteful. My post was ONLY ever about the disappointing build quality and the stupendously incompetent HTC repair staff. This is fact backed up by photographic evidence, not my opinion...and not name calling....which is unfortunately what pervades the internet during technology discussions.
Just to clarify, I am certain the average person will be completely happy with the HTC One. However I expect a premium product when I pay a premium price. Some may call me nit picky while others will say I am a connoisseur. Think fine wine. Notwithstanding, This doesn't mean I should not let the world know about the potential for problems so other nit picky people like myself, whom I know quite a few of, can steer clear does it?
And I'm not really going to buy an iPhone...oh god...its a figure of speech...but if I did....you shouldn't have a problem with that either....as I know loads of average, and even above average people with iPhones.
vynz said:
You really should give people the benefit of the doubt before resorting to name calling. If you read my blog post before that one you will only see praise for the HTC One. Of course its a great phone other than the build quality and I would buy another if the post-sale treatment wasn't so distasteful. My post was ONLY ever about the disappointing build quality and the stupendously incompetent HTC repair staff. This is fact backed up by photographic evidence, not my opinion...and not name calling....which is unfortunately what pervades the internet during technology discussions.
Just to clarify, I am certain the average person will be completely happy with the HTC One. However I expect a premium product when I pay a premium price. Some may call me nit picky while others will say I am a connoisseur. Think fine wine. Notwithstanding, This doesn't mean I should not let the world know about the potential for problems so other nit picky people like myself, whom I know quite a few of, can steer clear does it?
And I'm not really going to buy an iPhone...oh god...its a figure of speech...but if I did....you shouldn't have a problem with that either....as I know loads of average, and even above average people with iPhones.
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I consider your post pretty fair and your point more or less valid, but... conoisseur? Really? For being able to distinguish between a straight line and a not so straight line? In a mass produced gadget?
I fail to see the parallel between this and someone of discerning and educated taste.
Even if it was just an analogy, the simple fact that you chose to use that word in your analogy just stinks of an unsubstantiated sense of superiority. I don't know you and I may be wrong but this is what you come across as.
Sorry for going off topic and picking on people in this thread but i just had to speak my mind.
Sent from my HTC One using Tapatalk 4
AdrianE46 said:
I consider your post pretty fair and your point more or less valid, but... conoisseur? Really? For being able to distinguish between a straight line and a not so straight line? In a mass produced gadget?
I fail to see the parallel between this and someone of discerning and educated taste.
Even if it was just an analogy, the simple fact that you chose to use that word in your analogy just stinks of an unsubstantiated sense of superiority. I don't know you and I may be wrong but this is what you come across as.
Sorry for going off topic and picking on people in this thread but i just had to speak my mind.
Sent from my HTC One using Tapatalk 4
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I am glad to know that you thought my post was fair though....despite the personality clash!!!! :highfive:
hi. i have had my eyes on this tab S 8.4 LTE since it was announced. i have been saving a lot so as to get this tablet.
the day i got all the money for this tablet saved, i went to the Samsung store and bought the device right. hell, i even paid extra for the Bronze color one.
i felt blessed and happy. after like half an hour of using the tablet, i found the stutter and lag to be all over the UI. it was not deal breaker but definitely was Heart breaker. for a premium one of a kind, Samsung Flagship tablet, i didnt expect that. i have owned Note 3 and both have EXACTLY the same hardware other than the screen.
but i got over that and accepted that as part of deal from samsung cause after all it had Touchwiz. i personally love touchwiz. i really do.
after like a week of usage, i started to feel like the battery on this tab is giving up on me. i tried every thing there was to try. i rooted it, removed the bloatware, installed greenify, swapped roms, minimized brightness and all i was advised by good folks here on this very good community of xda.
then i was told that many people here found the solution by re-sitting the battery connector on the mother board. and i tried that. i removed the back cover, with all the pain and cringing, and REALLY found the plug to be very loose. looked like some child had it just PLACED it on its place. it was not even all the way down. i did that, and boom, i got the battery back to normal, i un-noticed all the scars and scratches there were because of removing the back cover.
after like 4 or 5 days same **** started happening. battery would fail after like 3 hours of screen time and that also doing nothing just plain UI browsing, because my tab was in the period of showing it to friends and relatives. u know the usual stuff. people asking u to let them see your new tab. every body praised and loved the SUPER AMOLED!
after like some time, it literally gave up on me. it would not boot, it would power on. it would charge and that also very weirdly, when i plug it it sometimes said, 50% battery, then at the next second i remove the charger and re-connect it and it would show, 89% battery. the next second i would remove and re-connect the charger and it would say 4% battery.
i could not do anything. so i went to samsung OFFICIALL sales & repair centre and I LITERALLY MADE THAT STUPID ***** WRITE DOWN ON THE JOB SHEET TO NOT LOSE THE IR BLASTER COVER THINGY. they gave me 15 days of time for to repair it and asked for Rs 5000 which is equivalent to US $ 55 approx. i was like, ok if u fix it all well i can pay that. and FYI, the TABLET WAS IN FREAKING WARRANTY! IT WAS ONLY 20 DAYS OLD!
you get where im going? well i called them 15th day and they didnt pick my phone. i tried for next 2 days and they didnt pick any call. i went to their office and asked them what happened of the tablet. they said sorry we could not fix it and we were told this by our ENGINEERS the second day. i was like why didnt u tell me that before why make me wait 15 days and they said our phone was dead... MOTHER****ERS!
i asked them to return my tablet, they charged me Rs 1000 approx US $10 BEFORE returning me the tablet.
when they returned me the tablet, it had that IR blaster cover lost. i was so angry i cant explain. i could not do anything against them i went there 3 times and waited for like 30 min each time JUST TO SEE THE MANAGER AND HE NEVER MET... i wish they all die in deepest pits of hell for eternity. amin.
anyways, firstly i didnt trust the local small repair shops but i had no choice i gave the tab to one of shops and he repaird it for me in like 1 day. i was really happy. but he charged me Rs 3000 about US $30.
i started using the tab and it was fine. i got the normal 6-7 hours of screen on time. and btw, he didnt replace any thing including the batter.
since this saturday, the same **** started happening AGAIN. i went to the same shop and gave him the tablet to repair. just today he called me and told me the expense for this time repair would be Rs 5500 approx US $55.
NOW, this is my experience with samsung's greatest tablet ever. i have learnt my lesson the hard way i guess. Spending US $40 or $60 might not be a big deal for some of you Europeans or Americans out there but im from Pakistan. im a student. i dont get money very often to repair my ****. and that also a mere 28 days old BRAND NEW OUT OF THE ****ING BOX TABLET.
i know, i might get hate here as well, cause not many these days, understand others problems.
but i would advise you all new comers NOT TO GET THIS TABLET EVEN IF U ARE GETTING IT VIA SALE. i paid the full price and even more cause of import fees and taxes.
and btw, its not just me, there are many people who didnt get the battery life they were told they would get.
you have been warned.
Why didn't you get a replacement by warranty? Didn't get that.
pibach said:
Why didn't you get a replacement by warranty? Didn't get that.
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HAHA... replacement? there is no such thing as replacement here mate! they only talk to the customers until they pay them and thats it. after that they dont have any time for you. as i have already said, they were not even ready to return me my device which they had ****ed up by losing the IR blaster cover. they said first i need to pay then they will return my tab. its been one of the ****ed up experiences of my life.
and to top things off, no one is there to complain. no executives, no senior person, no managers NOTHING! only sales girls with fake smiles and little cleavages. u see, women here, especially women who work in such sales department, like all over the world are used very wrongly. and in our country you can not even look at a woman with anger, let alone talk to them about the **** they did wrong to my tablet.
its very very saddening situation here man, very very saddening! people who have resources get everything and students like myself or people who have not much relations are the victims. i know if i were in any other country i could have sued their asses off. but here NO.
and its the device its self thats the problem. u see if samsung cuts its product lines even 25%, and works more on QC and software, things like thing would never happen.
all the hype around S6 and i bet you, it will all be the same. I bet you it will still lag, it will have almost the same issues as previous phones. yes there will be changes, but merely cosmetic!
Reality bites
pibach said:
Why didn't you get a replacement by warranty? Didn't get that.
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Unfortunately, most of the stores in some countries are only third party/franchisee, so they don't offer the same wonderful customer service you may be accustomed to. They don't readily provide brand new unit replacements, heck, we usually even have to fight for parts replacement and settle at that (better than nothing, I guess).
From where I'm from, we're usually told, "we will have to have our technician take a look at it. Please come back after 5-7 business days." When we come back, they tell us that they were unable to elicit the problem, and if we want, they can have it sent to their main branch (in a different city) to take a look at it. Of course, they still end up telling you that there's nothing wrong with it and charge you anyway.
---------- Post added at 02:31 PM ---------- Previous post was at 02:24 PM ----------
Thank you for this post. I actually considered getting the Tab S2 when it comes out. Your post reminded me of my past experience with a Galaxy Tab 8.9 and an S3 (tablet had a defective motherboard and I could only get the parts replaced, no new unit) and my Galaxy S3 wouldn't connect to a WiFi network unless I literally stood right next to the router (this one I actually did manage to get a replacement unit, but the trouble I had to go through..ugh).
Anyway, I'm so sorry for the trouble you had to go through.
Sorry but just because you had an bad experience it doesn't mean that others should be scared off. I bought my tab 's 8.4 on sale and I use it at least 4-5 hours per day without any lag at all and with around 35% battery left every day. I think you could just have said that you had a bad experience instead of telling everybody in bolded text that they shouldn't get it.
Except I have WiFi version. So if this is a common problem on the late version then I have nothing to say.
Pills_e said:
Sorry but just because you had an bad experience it doesn't mean that others should be scared off. I bought my tab 's 8.4 on sale and I use it at least 4-5 hours per day without any lag at all and with around 35% battery left every day. I think you could just have said that you had a bad experience instead of telling everybody in bolded text that they shouldn't get it.
Except I have WiFi version. So if this is a common problem on the late version then I have nothing to say.
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I agree - I have the 10.5 and yes it suffers from slight lag but theres ways around that (Nova/debloating etc).
My note 4 is the boss and not issues at all now i'm on 5.0.1. You can't really slat a manufacturer entirely if the country you reside in doesn't have the support required - you took that risk on.
As for the technical problems you are having, I guess taking apart a device that was under a month old kind of invalidates any warranty - if you didn't have one I suspect all you've done is cause problems for the engineers. Did you contact the sellers/retailer? Have you contacted samsung to see who they'd recommend/are there others that may be able to sort it out?
However if you cannot get Samsung repair service in your area, why didn't you consider a make that can be supported locally?
I imported a gear VR from the US to UK and if it went wrong I'd wholly expect Samsung not to honour the warranty....sometimes we take risks and it doesn't work out!
Well no doubt you had a nightmare experience and sorry that you didn't have my experience. For me I couldn't be happier and have zero regrets with my purchase. Other then the lag problem which was fixed by debloating and switching to nova launcher I really really really love my tab s and so glad I didn't get the iPad mini like I was planning.
Now I eagerly await the lollipop update.
Sucks that you can't get proper service. Sorry to hear that but a lot of us can get proper service so I don't think its right for you to tell people to stay away. If someone gets unlucky here where I am they can easily return it and get a new one. For me I was first disappointed by the battery life but have quickly realized maybe I was spoiled by the 10+ hours my ipad 3 got. I don't experience any lag and have mostly good things to say about the device. I do wish the battery would go a bit longer. My only complaint comes with the power button. After only a few weeks its not looking good. Its going to go at some point. It already looks like its pushed in.
I have a 10 as well, and I have had zero issues with it. I have read some other complaint threads, but I haven't had any issues at all with mine. Sucks to hear others have issues, but this is the finest tablet I have ever owned.
bonerp said:
I agree - I have the 10.5 and yes it suffers from slight lag but theres ways around that (Nova/debloating etc).
My note 4 is the boss and not issues at all now i'm on 5.0.1. You can't really slat a manufacturer entirely if the country you reside in doesn't have the support required - you took that risk on.
As for the technical problems you are having, I guess taking apart a device that was under a month old kind of invalidates any warranty - if you didn't have one I suspect all you've done is cause problems for the engineers. Did you contact the sellers/retailer? Have you contacted samsung to see who they'd recommend/are there others that may be able to sort it out?
However if you cannot get Samsung repair service in your area, why didn't you consider a make that can be supported locally?
I imported a gear VR from the US to UK and if it went wrong I'd wholly expect Samsung not to honour the warranty....sometimes we take risks and it doesn't work out!
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Pills_e said:
Sorry but just because you had an bad experience it doesn't mean that others should be scared off. I bought my tab 's 8.4 on sale and I use it at least 4-5 hours per day without any lag at all and with around 35% battery left every day. I think you could just have said that you had a bad experience instead of telling everybody in bolded text that they shouldn't get it.
Except I have WiFi version. So if this is a common problem on the late version then I have nothing to say.
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Click to collapse
both of you are very right at your position. i might have also said the same things if i saw some thread like this and i had no trouble with my tablet.
but the thing is, samsung has Proper sales and service business here in my country. u would not even believe that some of the products are not even launched in some big countries but they are made available here. Note 4 was launched here 2 days before its international launch! same case with some other big tabs and smartphones.
removing the back cover does not void ANY kind of warranty. i snapped it back and no body could tell if i ever removed it. i dont have the tab with me, but when i will i will try to show you guys what the OFFICIAL samsung ENGINEERS did to it. i opened the back with a debit card and nails and they have proper equipment, i guess, but they ruined it for me. and how come they lose some part of the tab when i CLEARLY TOLD THEM & EVEN ROTE IT TO THEM NOT TO LOSE IT because its too small thing to lose.
any how, all of you guys who have no trouble with your tabs, great for you. i feel good for you. i would have called it my bad luck if it was my first experience with samsung device. i have had sasmsung devices for a very long time including even some of the house hold electronics. mobile division of samsung sucks balls in terms of QC.i remember having S2 having dead speaker after 2 months, S3 having strange glue marks on the AMOLED screen, S4 having heat up issues and now this.
@ Pills_e and i didn't write text in bold or what ever to seek attention. why didnt you write such a thread? because you didnt have a problem right? i just tried to warn people. i have said it already and would say it again, im a student. i dont have a full time job. its Very hard for me to spend US $40 or $60 after 10 days just like that on repairing a gadget that is not even available to me. it might be easy for you, but not for all.
i just advised based on my experience and its just sincere brotherly advise to all new comers. people will get what they like, no matter what. i just poured in my experience. thats it.
aami.aami said:
hi. i have had my eyes on this tab S 8.4 LTE since it was announced. i have been saving a lot so as to get this tablet.
the day i got all the money for this tablet saved, i went to the Samsung store and bought the device right. hell, i even paid extra for the Bronze color one.
i felt blessed and happy. after like half an hour of using the tablet, i found the stutter and lag to be all over the UI. it was not deal breaker but definitely was Heart breaker. for a premium one of a kind, Samsung Flagship tablet, i didnt expect that. i have owned Note 3 and both have EXACTLY the same hardware other than the screen.
but i got over that and accepted that as part of deal from samsung cause after all it had Touchwiz. i personally love touchwiz. i really do.
after like a week of usage, i started to feel like the battery on this tab is giving up on me. i tried every thing there was to try. i rooted it, removed the bloatware, installed greenify, swapped roms, minimized brightness and all i was advised by good folks here on this very good community of xda.
then i was told that many people here found the solution by re-sitting the battery connector on the mother board. and i tried that. i removed the back cover, with all the pain and cringing, and REALLY found the plug to be very loose. looked like some child had it just PLACED it on its place. it was not even all the way down. i did that, and boom, i got the battery back to normal, i un-noticed all the scars and scratches there were because of removing the back cover.
after like 4 or 5 days same **** started happening. battery would fail after like 3 hours of screen time and that also doing nothing just plain UI browsing, because my tab was in the period of showing it to friends and relatives. u know the usual stuff. people asking u to let them see your new tab. every body praised and loved the SUPER AMOLED!
after like some time, it literally gave up on me. it would not boot, it would power on. it would charge and that also very weirdly, when i plug it it sometimes said, 50% battery, then at the next second i remove the charger and re-connect it and it would show, 89% battery. the next second i would remove and re-connect the charger and it would say 4% battery.
i could not do anything. so i went to samsung OFFICIALL sales & repair centre and I LITERALLY MADE THAT STUPID ***** WRITE DOWN ON THE JOB SHEET TO NOT LOSE THE IR BLASTER COVER THINGY. they gave me 15 days of time for to repair it and asked for Rs 5000 which is equivalent to US $ 55 approx. i was like, ok if u fix it all well i can pay that. and FYI, the TABLET WAS IN FREAKING WARRANTY! IT WAS ONLY 20 DAYS OLD!
you get where im going? well i called them 15th day and they didnt pick my phone. i tried for next 2 days and they didnt pick any call. i went to their office and asked them what happened of the tablet. they said sorry we could not fix it and we were told this by our ENGINEERS the second day. i was like why didnt u tell me that before why make me wait 15 days and they said our phone was dead... MOTHER****ERS!
i asked them to return my tablet, they charged me Rs 1000 approx US $10 BEFORE returning me the tablet.
when they returned me the tablet, it had that IR blaster cover lost. i was so angry i cant explain. i could not do anything against them i went there 3 times and waited for like 30 min each time JUST TO SEE THE MANAGER AND HE NEVER MET... i wish they all die in deepest pits of hell for eternity. amin.
anyways, firstly i didnt trust the local small repair shops but i had no choice i gave the tab to one of shops and he repaird it for me in like 1 day. i was really happy. but he charged me Rs 3000 about US $30.
i started using the tab and it was fine. i got the normal 6-7 hours of screen on time. and btw, he didnt replace any thing including the batter.
since this saturday, the same **** started happening AGAIN. i went to the same shop and gave him the tablet to repair. just today he called me and told me the expense for this time repair would be Rs 5500 approx US $55.
NOW, this is my experience with samsung's greatest tablet ever. i have learnt my lesson the hard way i guess. Spending US $40 or $60 might not be a big deal for some of you Europeans or Americans out there but im from Pakistan. im a student. i dont get money very often to repair my ****. and that also a mere 28 days old BRAND NEW OUT OF THE ****ING BOX TABLET.
i know, i might get hate here as well, cause not many these days, understand others problems.
but i would advise you all new comers NOT TO GET THIS TABLET EVEN IF U ARE GETTING IT VIA SALE. i paid the full price and even more cause of import fees and taxes.
and btw, its not just me, there are many people who didnt get the battery life they were told they would get.
you have been warned.
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Click to collapse
I'm so sorry for you. I hate that you've been through all of this stuff regarding samsung devices. I wonder if the tabs going to Pakistan are made in a different factory than United States ones? I hope you have better luck in the future.
Sent from my Galaxy Tab S 8.4 with much love to the xda community.
I have the 10.5 and am on a stock rom and have zero lag anywhere. Initially there was lag with the OS it was released with (I bought it release day) but subsequent updates removed all the lag I had. I love my Tab S and I get 11hrs watching videos on it on long flights and drives and the screen is amazing.
What you should have done was try to return the tablet for a replacement INSTEAD of opening the back. Opening the back voided your warranty and is not something I EVER do for ANY device I own that's within warranty period. Outside of the period I may take the chance but not a day before.
Sorry to hear this happened to you as I know how frustrating these kinds of things can be.
I'm Surprised!
I'm surprised that Samsung would even touch your Tab S 8.4! After you rooted it, changed the ROM and then opened the device up which a user is never supposed to do, I'm surprised your warranty is worth the paper it was written on.
You should have taken the Tab S back to whomever you bought it and got your money back.
Hmmmm... was just about to order a tab S 8.4 WiFi as well... Lol.
i have 10.5 LTE and the battery stand only 3.5 Hours after few month of purchase its stand around 6 hours before
i have already make root so i got KNOX flag 01
but i will pay 50$ if this will fix the problem but after i read your story im afraid to fix it and the problem come again .. i don't know what to do