[Q] Applications being forced close - Xperia Z Q&A, Help & Troubleshooting

Does anyone encounter applications being forced close eg; Gmail, Instagram and returning to the homescreen? I bought it today here in Thailand but the device itself was imported from Singapore. PS, it's C6603 running 10.1.A.1.350 guessing to be Singaporean firmware.

About Gmail problem, I think this problem is causing from the content inside your email. Some can be opened and some cannot (which the problem I found were mostly on email that contained Thai language and any email with attached files).
This should be a firmware or gmail app problem. Hope they will release a fix as soon as possible though cuz I got a serious problem in checking my mail while away from the office. :'(
I have no issue with Instagram so far. My advice is to try to change the display language to English. Hope this help !

Relkuz said:
About Gmail problem, I think this problem is causing from the content inside your email. Some can be opened and some cannot (which the problem I found were mostly on email that contained Thai language and any email with attached files).
This should be a firmware or gmail app problem. Hope they will release a fix as soon as possible though cuz I got a serious problem in checking my mail while away from the office. :'(
I have no issue with Instagram so far. My advice is to try to change the display language to English. Hope this help !
Click to expand...
Click to collapse
Thanks for answering! Anyway, I already changed the system language to English(UK) but the IG still to be the same. Do you think flashing Xperia Z (C6603) 10.1.A.1.350 Original Sony Unbranded UK Rom will solve this problem?

sruangchan said:
Does anyone encounter applications being forced close eg; Gmail, Instagram and returning to the homescreen? I bought it today here in Thailand but the device itself was imported from Singapore. PS, it's C6603 running 10.1.A.1.350 guessing to be Singaporean firmware.
Click to expand...
Click to collapse
in my opinion;
if after returning to home screen thr s no lag and problem with home screen animation and it works smoothly
so force closed is because of applications
(however not see yet force close in gmail and etc.)
and just say about settings
any change in stamina ! or developers option?

x102x96x said:
in my opinion;
if after returning to home screen thr s no lag and problem with home screen animation and it works smoothly
so force closed is because of applications
(however not see yet force close in gmail and etc.)
and just say about settings
any change in stamina ! or developers option?
Click to expand...
Click to collapse
No, I didn't touch any of that.

You have to try a factory reset or repair via pc companion.
Sent from my C6602 using xda premium

gm007 said:
You have to try a factory reset or repair via pc companion.
Sent from my C6602 using xda premium
Click to expand...
Click to collapse
I did try a factory reset including set the system language as English since the first boot but the problem still persists.

What language are you using?
Try the default English after resetting the phone.
Sent from my C6602 using xda premium

gm007 said:
What language are you using?
Try the default English after resetting the phone.
Sent from my C6602 using xda premium
Click to expand...
Click to collapse
English(Singapore) as it is a device from Sony Singapore.

try to repair via pc companion.
Sent from my C6602 using xda premium

I am in same situation as you. I bought the phone for 2 weeks in Thailand which imported from Singapore (C6603 running 10.1.A.1.350).
I have found the problem like you that Gmail close itself in some emails, but this problem not happen with Gmail only. I have a problem with Google Reader when I want to read details in the reader from Sony Xperia Z (It is just happen in some page with Thai content.), I get a blank screen flash quickly on the screen then it goes back to the reader page. It is happen to Flipboard, GReader and Socialife too. I have tried to factory reset but It's can't solve any problems.
This is example pages that I have found problems when open from google reader.
(Sorry I cannot post outside links.)
flashfly.net/wp/?p=47894
akibatan.com/2013/03/zettai-bouei-leviathan-moe-fantasy-anime-by-gonzo/
I don't know how to fix it. :crying:

I confirmed that this problem happens with others application such as Socialife, or Email app too.
Most of Thai people are currently using XZ C6603 from HK or SG so I think this problem is probably in Firmware or the application and not with the phone itself.
I also tried factory reset 2 times already without touching anything in setting. ( Just add my gmail account and try check the email after reset )
As there is no solution to solve this problem now, I'll just wait to see if this problem still exist in 4.2.2 which Sony should be release soon.
For now, I would suggest that you open Gmail via Google Chrome Browser.

Perhaps, it should be fixed by 4.2.2 with in this month.

Report the issue to Sony.

I don`t wanna open new topic, so I will just reply here. I have same problem with Instagram. Just made an PC Companion repair and it is still same (FW .434). After trying to refresh in news, app just close it self and I am moved to homescreen. It is single app installed from fresh repair. I thought first that problems were with smaller soft buttons, then I though it is problem cuz of root, but now I see that problem is still there...
EDIT:
I found solution for Instagram. Problem starts with version 3.5.x (3.5.1 - 3.5.3). I downgraded to 3.4.5 and now it`s fine, no more FC.

Related

[Q] How to automatically update media library after a download?

Hi, I'm using Xperia TX with .197 firmware (unlocked BLoader). I noticed that after downloading images from the internet to my phone, the "album" didn't show those new images. I had to reboot the phone for them to show up. Is there any way to make the library auto-update or any magic button to update it?
:fingers-crossed: Thanks
kyakaze said:
Hi, I'm using Xperia TX with .197 firmware (unlocked BLoader). I noticed that after downloading images from the internet to my phone, the "album" didn't show those new images. I had to reboot the phone for them to show up. Is there any way to make the library auto-update or any magic button to update it?
:fingers-crossed: Thanks
Click to expand...
Click to collapse
Have you tried stopping the app, then relaunching it? I believe this will force a media rescan.(settings, apps, force stop)
Sent from my LT30p using xda app-developers app
thank you Baz, for reminding me of this workaround, I haven't seen this problem since my x10 days.
But it feels weird to be doing that everytime I download media from the net. It's a $500+ phone after all. Do you have this problem at all or is it just me?
kyakaze said:
thank you Baz, for reminding me of this workaround, I haven't seen this problem since my x10 days.
But it feels weird to be doing that everytime I download media from the net. It's a $500+ phone after all. Do you have this problem at all or is it just me?
Click to expand...
Click to collapse
I must admit I have not tried it yet, but I did notice that when I deleted a few images I had on my ext sd card they still showed up in album, perhaps it is unavoidable, otherwise media's scan would have to run constantly!?
Sent from my LT30p using xda app-developers app

No root - com.google.process.gapps stop working

Hi people, I have new phone (SGS III mini).
I have phone 3 days... in phone is stock software. No root, no custom rom.
If I get message via gTalk, I get error "com.google.process.gapps stop working".
Also email notifications from gmail app don't work and g+ notifications also don' work...
I made factory reset and remove and add google account, but nothing work...
Is there any thing, which I can try before servis?
Thanks and sorry for my english...
spajdo said:
Hi people, I have new phone (SGS III mini).
I have phone 3 days... in phone is stock software. No root, no custom rom.
If I get message via gTalk, I get error "com.google.process.gapps stop working".
Also email notifications from gmail app don't work and g+ notifications also don' work...
I made factory reset and remove and add google account, but nothing work...
Is there any thing, which I can try before servis?
Thanks and sorry for my english...
Click to expand...
Click to collapse
Samsung error. Happens to me also.
Wait for a samsung to fix it.
Also try deleting your google account and readding it again.
It helped to reduce number of closings
Sent from my GT-I8190 using xda app-developers app
spajdo said:
Hi people, I have new phone (SGS III mini).
I have phone 3 days... in phone is stock software. No root, no custom rom.
If I get message via gTalk, I get error "com.google.process.gapps stop working".
Also email notifications from gmail app don't work and g+ notifications also don' work...
I made factory reset and remove and add google account, but nothing work...
Is there any thing, which I can try before servis?
Thanks and sorry for my english...
Click to expand...
Click to collapse
Take it back to the shop as faulty. I had a problem with my phone failing to recognise my sim card until I restarted the phone. Also zoom text widget kept on crashing. I had already rooted my phone though. Jellybean has quite a few bugs in it at present meaning some apps act unpredictably.
jazzzy786 said:
Take it back to the shop as faulty. I had a problem with my phone failing to recognise my sim card until I restarted the phone. Also zoom text widget kept on crashing. I had already rooted my phone though. Jellybean has quite a few bugs in it at present meaning some apps act unpredictably.
Click to expand...
Click to collapse
HE DOESN'T need to take the phone as faulty.
I checked every possible forum.
It happened in S3 also.
Until Samsung fixed it with the update
Sent from my GT-I8190 using xda app-developers app

[Q] Xperia Z voice record issue

Hi, anyone with a Somy Xperia Z have an issue with the voice recorder?
I can't film videos with the camera cause it gets an error. I can't use TrackID or Shazam, it continually asked to listen again, I can't carry out speech to text on messaging or on google now app! Anything voice related for any app is not working. Help needed!
I've reinstalled the phone from scratch with PC companion and repaired it but its happened again. Could it be an app using the recorder/microphone and its stopping everything else?
Me too
I have experienced this kind of problem while trying to use Google now's voice search, it works the first time, but if I switch to another app and try again it gets an error.
Voice recorder stops working, too
I noticed that if I kill Google now app, the microphone starts working again
Sent from my C6603 using xda app-developers app
Heeffy said:
Hi, anyone with a Somy Xperia Z have an issue with the voice recorder?
I can't film videos with the camera cause it gets an error. I can't use TrackID or Shazam, it continually asked to listen again, I can't carry out speech to text on messaging or on google now app! Anything voice related for any app is not working. Help needed!
I've reinstalled the phone from scratch with PC companion and repaired it but its happened again. Could it be an app using the recorder/microphone and its stopping everything else?
Click to expand...
Click to collapse
Having the exact same problem. I've turned off Google Now but I still cannot use recorder or microphone-based apps.
Very frustrating.
Can anyone help? Please?
fangium said:
I noticed that if I kill Google now app, the microphone starts working again
Click to expand...
Click to collapse
I am having this exact same issue, I think the common denominator is Google Now ...which process do you kill? I tried stopping 'Google Search' but that didn't resolve it. Always requires a reboot.
Does anyone know if this is limited only to Xperia Z phones? I imagine it would be more widespread if not.
deinstall the last google search update
Hi.
It seems to be a problem of the last update from Google Search (Google now).
I just deinstalled the last update from Google Search apk and everything works like before.
I hope they fix it with the next update of Google Search.
Marco
feel bad
gork1975 said:
Hi.
It seems to be a problem of the last update from Google Search (Google now).
I just deinstalled the last update from Google Search apk and everything works like before.
I hope they fix it with the next update of Google Search.
Marco
Click to expand...
Click to collapse
riqjuan said:
I am having this exact same issue, I think the common denominator is Google Now ...which process do you kill? I tried stopping 'Google Search' but that didn't resolve it. Always requires a reboot.
Does anyone know if this is limited only to Xperia Z phones? I imagine it would be more widespread if not.
Click to expand...
Click to collapse
mullan said:
Having the exact same problem. I've turned off Google Now but I still cannot use recorder or microphone-based apps.
Very frustrating.
Can anyone help? Please?
Click to expand...
Click to collapse
Heeffy said:
Hi, anyone with a Somy Xperia Z have an issue with the voice recorder?
I can't film videos with the camera cause it gets an error. I can't use TrackID or Shazam, it continually asked to listen again, I can't carry out speech to text on messaging or on google now app! Anything voice related for any app is not working. Help needed!
I've reinstalled the phone from scratch with PC companion and repaired it but its happened again. Could it be an app using the recorder/microphone and its stopping everything else?
Click to expand...
Click to collapse
fangium said:
Me too
I have experienced this kind of problem while trying to use Google now's voice search, it works the first time, but if I switch to another app and try again it gets an error.
Voice recorder stops working, too
I noticed that if I kill Google now app, the microphone starts working again
Sent from my C6603 using xda app-developers app
Click to expand...
Click to collapse
to bad for you guys, i got no problem with this phone, love it.
Guilty
Huzaini Sahmawi said:
to bad for you guys, i got no problem with this phone, love it.
Click to expand...
Click to collapse
Some people are just idiots, if you can't or won't help there is no need say anything to show us your ignorance, just ZIPPED!!
Well, to the point
I almost went crazy with this problem, and happens in two differents phones, Ion and A.
suddenly inexplicably the mic for voice record and video record stop working right?
with lots of patience, root and eight complete backups I have found the guilty (at least for me),
Was not google, sony or the firmware.
Its a small and useful app called.....................MAGICJACK, as soon as its installed and their services started, the mic problem came out, my solution was disable, freeze or uninstall this app and the mic work again.
Maybe some of you guys have the same app or another for internet calls like this, try and let me know if helps
video call and record voice problem fix
Yep you right, just uninstall the magicjack app and you will be fine, but anyone can tell other similars like magicjack
Yeap!
4.2.2 firmware fix this issue, so when you update you can use these kind apps again
If you still running 4.1.2 and you can root your Xperia™ then dont uninstall the app just freeze it all the time except when you need it
Sent from my Sony Xperia™ A SO-04E xda app-developers app

[Q] The App Called Line Won't Respond Sometimes.

Hello,
I downloaded from the play store the app called Line. Its a chat app. But sometimes out of nowhere it freezes get black and a pop up say "the application won't respond shut the application now"?. Then i click OK, and it will close. After that i can open it normal and works again.
Any idea why this happens and a solution? I reinstalled it, and restarted my phone several times...but still getting this...
Andy_27 said:
Hello,
I downloaded from the play store the app called Line. Its a chat app. But sometimes out of nowhere it freezes get black and a pop up say "the application won't respond shut the application now"?. Then i click OK, and it will close. After that i can open it normal and works again.
Any idea why this happens and a solution? I reinstalled it, and restarted my phone several times...but still getting this...
Click to expand...
Click to collapse
if this is the only app with problems then email the app developer and report your problems, he may be able to fix them
gregbradley said:
if this is the only app with problems then email the app developer and report your problems, he may be able to fix them
Click to expand...
Click to collapse
Thanks for replying...yes i only have problem with this app..are u sure this is a bug? because on the reviews on play store nobody mention this problem....i will try email then...thanks again...:good::good:
well I assume you have done all the normal stuff of clearing cache, uninstalling and reinstalling before creating a thread about it...
Line works without problems here
Sent from my C6903 using Tapatalk
gregbradley said:
well I assume you have done all the normal stuff of clearing cache, uninstalling and reinstalling before creating a thread about it...
Click to expand...
Click to collapse
Yes i did clear the cache, and uninstalled and reinstalled already but this problem remains...i sent them a email but i dont think they care so much if only one person give feedback about this issue..
sveintore said:
Line works without problems here
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
Yea i wished me too...dont quite understand why...but my previous sony xperia z1 had the same issue...i get this error one time per day, sometimes one time per two days. I dont do anything wrong.
I had the same problem with line.
but I have found similar problems with other similar applications as indoona and other chat applications. Now I'm trying the new hangouts2
---------- Post added at 11:52 AM ---------- Previous post was at 11:51 AM ----------
I had the same problem with line.
but I have found similar problems with other similar applications as indoona and other chat applications. Now I'm trying the new hangouts2
I have sent an email to them, they replied me back but i think this is a automatic message. I could figure this out myself too...i am dissapointed though.
If an application won't respond can this damage the inside of the phone or damage the processor? I really need this app...
First my message and second the one replied back to me:
I have downloaded the latest version of Line on my new Sony Xperia Z1. Many times each day i get a crash. When opening the app it will freeze and turn into black. A pop up appears saying the application won't respond. Then i need to click OK to shut the application down. I tried reinstalling it and deleting caches but this didn't help.Can this please be fixed?
Dear Valued Customer,
Thank you for contacting LINE Customer Support.
We are very sorry for the inconvenience caused.
If the problem still continues, we ask you to try the following solutions and steps.
1. Please update your application via the play store.
2. Please update your Android OS to the latest version.
3. Please reboot your device.
4. Please update your device software.
If you are having trouble with the above steps, please consult your mobile phone carrier or your device manufacturer.
We hope this helps.
Thank you for using our services, and please let us know if you need any additional assistance.

z3c wont install apps

Well this is smth new. I have just bought my new z3c and its working all fine. Im installing apps no prblm, until suddenly the phone won't install anymore! The page to install the app comes up and the cancel button works but the install button doesnt click!!
I can only think to blame AVg bcuz I had activated it just before this prblm happened. And there is no.deactivate option on AVG.
UPDATE: restarted phone and killed AVg; prblm still exists
Anyone?
Please?
Reset the phone while saving your data
Does it happen on Wi-Fi, mobile data, or both?
2mal16 said:
Reset the phone while saving your data
Click to expand...
Click to collapse
Yes, the only solution I came to was to reset the phone. Not the best option since I had to do everything I had before again. Anyways, it's okay now.
degraaff said:
Does it happen on Wi-Fi, mobile data, or both?
Click to expand...
Click to collapse
I don't think that would be relevant to the problem. The problem is in parsing the apk.
goldendye said:
I don't think that would be relevant to the problem. The problem is in parsing the apk.
Click to expand...
Click to collapse
I once found that if I limit background data on an app called "Media" (in settings, data usage), I could not download any apps over mobile data from Google Play as long as the background data of that app was limited. It may not have been the case for the OP but who knows?
The problem is back again!
The problem is back again!!
And Sony doesn't even have online support and it's page doesn't even address the problem.
goldendye said:
The problem is back again!!
And Sony doesn't even have online support and it's page doesn't even address the problem.
Click to expand...
Click to collapse
i have this problem with z3 dual. have you been found soloution yet!?!
Sent from my D6633
Do any of you have some screen app installed/active? Like screen dimmer?
If you do, just disable it and you will be able to press Install again
lakicamm said:
Do any of you have some screen app installed/active? Like screen dimmer?
If you do, just disable it and you will be able to press Install again
Click to expand...
Click to collapse
you are right. i found soloution yesterday. i did unistall screen rotate.
Sent from my D6633
bradgh said:
i have this problem with z3 dual. have you been found soloution yet!?!
Sent from my D6633
Click to expand...
Click to collapse
Nope. The only solution I found was to be patient and wait. After a couple of hours, or a day or two I try pressing the Install button once again and it works. I just let it off my mind for some time until the night, or the next (couple of) day(s). Interestingly, this isn't a problem if I'm installing directly from Google Play which installs the app itself. That's why I think it could be a security module or something.
lakicamm said:
Do any of you have some screen app installed/active? Like screen dimmer?
If you do, just disable it and you will be able to press Install again
Click to expand...
Click to collapse
I have screen filter, but I reckon this problem existed from before installing screen filter. Plus, I reset my phone once which also means deleting Screen Filter, but the problem still exists.
goldendye said:
... That's why I think it could be a security module or something.
I have screen filter, but I reckon this problem existed from before installing screen filter. Plus, I reset my phone once which also means deleting Screen Filter, but the problem still exists.
Click to expand...
Click to collapse
Some apps interferes with the installation process, like LUX, or some screen filtering app.
Sent from my D5833 using XDA Free mobile app
Uninstall updates to google playstore app. The reason it worked when you reset your phone was it reset all apps back to their factory settings. Then apps would install until google play updated itself again. So try just uninstalling updates to google play, worked for me. Good luck!

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