[Q] Bootloader and Warranty - One (M7) Q&A, Help & Troubleshooting

Most prob been asked a million times but I want to root my One but heard bad things about HTC and unlocking bootloaders. Does it 'fully' void my warranty for good and is there a way to root without touching the bootloader? (HTC site says 'May' but I've read fully by some people)
Also if I unlock my bootloader and then lock it (so it says relocked) does that still count as void?

recklesslife85 said:
Most prob been asked a million times but I want to root my One but heard bad things about HTC and unlocking bootloaders. Does it 'fully' void my warranty for good and is there a way to root without touching the bootloader? (HTC site says 'May' but I've read fully by some people)
Also if I unlock my bootloader and then lock it (so it says relocked) does that still count as void?
Click to expand...
Click to collapse
Yeah you'll lose DRM keys. I'll try to look for an exploit on this device once I get it. Will try to find a way to root without unlocking the bootloader.

I would advice against unlocking the bootloader,
A few months back i unlocked my HTC One X
Only done this i the phone was branded by the provider and i can't stand that.
Was not overclocking the cpu or any thing like that just wanted stock unbranded rom's
Any how unlocked it worked well for months then the screen came unresponsive just a thin strip half way down,
Phone still worked very well just need to turn it on its side to text.
Contacted HTC about this told them i unlocked the bootloader,
The minuet i said that you could tell i was not going to get any help,
Pointed out that the Dev site says
It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty
Click to expand...
Click to collapse
Asked if they could confirm what claims would be covered,
Was advised non.
Asked why the dev site said "not all claims" yet when trying to claim you get told "no claim"
Got told to take it up with the dev site.
Few emails later i am still waiting for an answer or for them to update the site.
Asked HTC how much it would cost to repair the phone and was told "you don't want to know"
So got a new HTC One and want to unlock it but no need now as this one is not branded so i am happy with it locked.

Steven_belfast said:
I would advice against unlocking the bootloader,
A few months back i unlocked my HTC One X
Only done this i the phone was branded by the provider and i can't stand that.
Was not overclocking the cpu or any thing like that just wanted stock unbranded rom's
Any how unlocked it worked well for months then the screen came unresponsive just a thin strip half way down,
Phone still worked very well just need to turn it on its side to text.
Contacted HTC about this told them i unlocked the bootloader,
The minuet i said that you could tell i was not going to get any help,
Pointed out that the Dev site says
Asked if they could confirm what claims would be covered,
Was advised non.
Asked why the dev site said "not all claims" yet when trying to claim you get told "no claim"
Got told to take it up with the dev site.
Few emails later i am still waiting for an answer or for them to update the site.
Asked HTC how much it would cost to repair the phone and was told "you don't want to know"
So got a new HTC One and want to unlock it but no need now as this one is not branded so i am happy with it locked.
Click to expand...
Click to collapse
First mistake = you told them u unlocked it.
Second mistake or lack of information available to you = you can easily relock and ruu your phone to get it back to stock software. Even if you s off there are ways to put it back to s on. Therefore they will not be able to tell if you have or have not unlocked the bootloader before.
Sent from my EVO using Tapatalk 2

eg1122 said:
First mistake = you told them u unlocked it.
Second mistake or lack of information available to you = you can easily relock and ruu your phone to get it back to stock software. Even if you s off there are ways to put it back to s on. Therefore they will not be able to tell if you have or have not unlocked the bootloader before.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Surely if it says relocked then they know?
Sent from my HTC One using xda app-developers app

eg1122 said:
First mistake = you told them u unlocked it.
Second mistake or lack of information available to you = you can easily relock and ruu your phone to get it back to stock software. Even if you s off there are ways to put it back to s on. Therefore they will not be able to tell if you have or have not unlocked the bootloader before.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
I know you can relock it but if you check the Hboot it says "Relocked" and so they can tell if it has been unlocked before.

At least for the evo once you relock it says relock, but once you ruu it goes back to lock. Also on the evo forums we have a tool that customizes the hboot and u can make it say whatever u want. My phone is s off and unlocked yet it says locked and s on. So something like this can also work in case the ruu does not remove the relocked string. But I'm 100% positive it will. Furthermore simply locking and taking a ota will still display relocked.
Sent from my EVO using Tapatalk 2

Why would you tell them you unlocked the bootloader LOL?!?!?
Seriously? HTC WILL repair hardware issues covered that don't involve software. Many, many people have used their warranty despite being bl unlocked.
And as some1 above pointed out, there are ways to relock so HTC wont even know you touched the phone.

Related

What is the Nexus One Warranty worth?

I am an Android Developer, but so far I've avoided rooting my phone or trying custom kernels, but lately I get the feeling I could learn so much more by really getting behind the curtain so to speak. I keep reading that if you root the phone you may void your warranty and no longer get over the air updates.
I'm on AT&T an paid full price for my Nexus One. I also got the phone engraved so I'm wondering what value if any the warranty actually has. Is it worth mucking around with custom kernels on the Nexus one, or should I get a cheaper dev phone like the G1 ?
Looking forward to hearing advice from other developers and what you've learned versus the risks involved.
Oh, Do you still get OTA updates as well?
I'm interested in hearing from people who decided the warranty was or was not work the risk. Looks pretty easy from what I can see.
Thanks all.
Just root it without unlocking the bootloader and you're good to go
J.L.C. said:
Just root it without unlocking the bootloader and you're good to go
Click to expand...
Click to collapse
^this
root is fun and even better you can keep your warranty
Does using the technique of not unlocking the bootloader also mean you can run custom ROMs and/or recoveries? Or just gain root access to the stock ROM?
flybyme said:
^this
root is fun and even better you can keep your warranty
Click to expand...
Click to collapse
You CAN root your Nexus One without losing your warrenty.
I had my bootloader Unlocked, then i got a issue with mounting SD cards.
I sent the phone to HTC Repair center and just got it back today with the issues gone and Bootloader locked
Unlocking your Nexus One bootloader does void your warrenty with HTC, but if you experience hardware issues, they dont care if you unlocked your bootloader !!
By unlocking your Bootloader you can put whatever ROM on your phone you like, doesn't have to be stock
About the OTA's.
Yes you will get them if you run Stock ROM's.
You will not be able to install them however since you are not using a stock recovery image.
Wow, didn't know they didn't care about unlocked bootloader as long as your problem is in hardware. My GPS doesn't work at all and I'd like to send in my phone for repairs but the bootloader is unlocked.How long did it take for you to get your phone back?
Sent from my Nexus One using XDA App
WebghostDK said:
You CAN root your Nexus One without losing your warrenty.
I had my bootloader Unlocked, then i got a issue with mounting SD cards.
I sent the phone to HTC Repair center and just got it back today with the issues gone and Bootloader locked
Unlocking your Nexus One bootloader does void your warrenty with HTC, but if you experience hardware issues, they dont care if you unlocked your bootloader !!
By unlocking your Bootloader you can put whatever ROM on your phone you like, doesn't have to be stock
About the OTA's.
Yes you will get them if you run Stock ROM's.
You will not be able to install them however since you are not using a stock recovery image.
Click to expand...
Click to collapse
See this: http://forum.xda-developers.com/showthread.php?t=718141
they arent always so nice haha
cmcm said:
Wow, didn't know they didn't care about unlocked bootloader as long as your problem is in hardware. My GPS doesn't work at all and I'd like to send in my phone for repairs but the bootloader is unlocked.How long did it take for you to get your phone back?
Sent from my Nexus One using XDA App
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Click to collapse
I sent my phone from Denmark to UK, it took 1½ week quite fast
Can you point me to a link with instructions on how to do this?
I've found a few videos and articles that say this can be done, but reading to the end they all say seem to be closed or say not to do it.
Is it still possible to root the phone without unlocking the bootloader? I've searched google, but keep coming up with dead ends.
http://forum.xda-developers.com/showthread.php?t=710842

Unlocking Bootloader and Warranty Return

Just out of interest, has anyone unlocked their bootloader and then successfully had their device repaired under warranty?
Read this forum. It appears that people have better luck with a warranty repair instead of exchanging the device when the bootloader is unlocked.
http://forum.xda-developers.com/showthread.php?t=681723
I'm waiting to see how this works out for me. I sent my bootloader-unlocked Nexus in because I had dust under the screen. Also... I'm kinda sick of the unlocked padlock appearing on the screen every time I turn my phone on. I hope they relock it as I can root it without unlocking it anyway now. I'll let you guys know how it works out for me.
I opted for the swap when my Nexus One was acting up and my bootloader was unlocked and everything. After they received my old unit, I checked the status site and it shows: "Service is complete. Please visit HTC Customer Survey if you would like to take a quick survey regarding your experience contacting HTC.". They also took the hold off my credit card as well so I think everything is all good!
I sent mine in for repair with an unlocked bootloader and no problems.
Just got mine back today with an unlocked bootloader that was rooted and running a custom recovery with FRF93. No charge whatsoever! An HTC rep told me that they run the phone through a software test that is supposed to determine whether you unlocking/rooting the phone caused the issue. If they deem that you weren't at fault EVEN IF you did unlock/root then they repair the phone free of charge. Otherwise you're at fault and they will charge you.
rickytenzer said:
Just got mine back today with an unlocked bootloader that was rooted and running a custom recovery with FRF93. No charge whatsoever! An HTC rep told me that they run the phone through a software test that is supposed to determine whether you unlocking/rooting the phone caused the issue. If they deem that you weren't at fault EVEN IF you did unlock/root then they repair the phone free of charge. Otherwise you're at fault and they will charge you.
Click to expand...
Click to collapse
Hey Ricky was your bootloader still unlocked when you got your phone back?
Nope. Came back locked.
Just got my Nexus One back from HTC. It was bootloader unlocked, but I had installed ERD79 and had everything in the condition in which I originally received it. It came back with a locked bootloader and ERE27 (The 1st official OTA update.) I have now rooted it without unlocking the bootloader and am running CM6 RC1.
Would there be anyway to replace it, then get a fresh and new device?
whats getting me is the fact you guys are missing something here.. you have unlocked the bootloader and get it back locked! so either they jus switch the mobo on the n1 and flashed the original first release rom( seems to be the simple and most likely option)
OR there is an actual way to relock the bootloader that has not been found, to think if there is the way to do this, this will actually save lots of ppl that did software damage and still want to get warranty with you getting charged or getting denied!
ilostchild said:
whats getting me is the fact you guys are missing something here.. you have unlocked the bootloader and get it back locked! so either they jus switch the mobo on the n1 and flashed the original first release rom( seems to be the simple and most likely option)
OR there is an actual way to relock the bootloader that has not been found, to think if there is the way to do this, this will actually save lots of ppl that did software damage and still want to get warranty with you getting charged or getting denied!
Click to expand...
Click to collapse
I'm thinking the 2nd one.

AT&T HTC One *TAMPERED*

I picked the HTC One up from AT&T a few days ago, today I unlocked the bootloader and want to go back to the locked bootlader. Anyways I went back to the locked and now my device says TAMPERED*. How do I get rid of this?
Also, My device is recognized as a CWS_001
I think its if you have a custom kernel.
shizdan said:
I picked the HTC One up from AT&T a few days ago, today I unlocked the bootloader and want to go back to the locked bootlader. Anyways I went back to the locked and now my device says TAMPERED*. How do I get rid of this?
Also, My device is recognized as a CWS_001
Click to expand...
Click to collapse
You can't, at least not yet.
With S-On, the One will say TAMPERED when you unlock the bootloader and if I remember correct when you re-lock it, it'll say RE-LOCKED.
It's not something to worry about, it is a measure on HTCs end for warranty issues I presume.
0.0
Wow, this could be a ****ing HUGE determining factor for people buying this phone.
I don't get it... Why are people so surprised? Besides, you know the risk of unlocking...
Sent from my HTC Sensation using xda app-developers app
If you actually read what you agreed to when you unlocked the bootloader, you would have already known that re-locking the bootloader doesn't restore warranty or erase the evidence that you had unlocked it.
Long813 said:
You can't, at least not yet.
With S-On, the One will say TAMPERED when you unlock the bootloader and if I remember correct when you re-lock it, it'll say RE-LOCKED.
It's not something to worry about, it is a measure on HTCs end for warranty issues I presume.
Click to expand...
Click to collapse
Wouldn't it say
**TAMPERED**
RE-LOCKED
I would be surprised if they removed the tampered warning just by relocking.
stevedebi said:
Wouldn't it say
**TAMPERED**
RE-LOCKED
I would be surprised if they removed the tampered warning just by relocking.
Click to expand...
Click to collapse
Following posts around here seem to say that to be true. Your last sentence seems to contradict the above though?
Long813 said:
Following posts around here seem to say that to be true. Your last sentence seems to contradict the above though?
Click to expand...
Click to collapse
I haven't (yet) unlocked my One, I was actually asking if anyone had relocked their device and could confirm that the "**TAMPERED**" goes away.
It makes no sense for HTC to do this, because someone could really mess up the ROM contents and then relock the device.
stevedebi said:
I haven't (yet) unlocked my One, I was actually asking if anyone had relocked their device and could confirm that the "**TAMPERED**" goes away.
It makes no sense for HTC to do this, because someone could really mess up the ROM contents and then relock the device.
Click to expand...
Click to collapse
Oh, you misread my post then.
It will still say TAMPERED. But, in addition too, it will say RELOCKED. I also recall reading past HTC devices where they were able to get the TAMPERED title to go away, but it would still say RELOCKED, so the end result is the same.
Once the bootloader is unlocked, there is no way to go back to 100% factory, yet, until there is away to get S-off.
Viewing the XDA article though, unlocking/rooting your device won't void your warranty, and you can get a stock rom back on your device if you end up screwing something up.
Long813 said:
Oh, you misread my post then.
It will still say TAMPERED. But, in addition too, it will say RELOCKED. I also recall reading past HTC devices where they were able to get the TAMPERED title to go away, but it would still say RELOCKED, so the end result is the same.
Once the bootloader is unlocked, there is no way to go back to 100% factory, yet, until there is away to get S-off.
Viewing the XDA article though, unlocking/rooting your device won't void your warranty, and you can get a stock rom back on your device if you end up screwing something up.
Click to expand...
Click to collapse
Yes, HTC is pretty good about repairing their hardware, unless they can confirm that what the user did was directly responsible for the failure. I haven't unlocked mine yet because I'm pretty satisfied with the stock ROM. I'm hoping for an update to get rid of the "menu button" issue though...
This is the first HTC phone I haven't unlocked and flashed. Yet.
It sua tempered when there's an unsigned kernel/recovery still on the phone... If you flash stock recovery/kernel and relock then the tampered will go away.
But s-off is what we need to rewrite those flags
Sent from my HTC One using xda app-developers app

[Q] HTC Dev/Tampered question

Ok, have searched couldn't find any information about my question directly. Am looking at unlocking my first HTC device (My Samsungs were so much easier...not easier but less complicated) and have a question in relation to the warranty and the process of unlocking as first time have to deal with the Tampered flag and HTC Dev.
Unlocking the bootloader voids the warranty but now that there is S-off you can get rid of the tampered flag. But you still have to have to use HTC Dev to unlock the bootloader. So won't HTC have a log of you doing this and can void your warranty irrespective if you get rid of the tampered flag and relock the phone? As am from Australia may not deal with HTC direct but you never know.
Well, requesting an Unlock_code.bin from HTCDev doesn't mean you're gonna use it and HTC will never know if you'd use the token or not. So, imho I think warranty should be fine as long as you set your bootloader to "locked" status before sending it for service.
You don't need to go through HTCDev if you use revone.
hello there , im new to htc but have read a lot about rooting and unlocking , so i was getting excited to root my new HTC ONE which i bought from Dubai just few days ago , anjd b4 doing anything and just going to the bootloader there was my surprise!!!! it says " tampered and unlocked" shudnt this be only if i unlocked it personally????, and adding to my surprise when i wanted to check the stock recovery which it turned out to be CWM ,, now im wondering , does this come with a new Fon or does it mean the Seller sold me a used Fon?
thanks
badboykiller said:
hello there , im new to htc but have read a lot about rooting and unlocking , so i was getting excited to root my new HTC ONE which i bought from Dubai just few days ago , anjd b4 doing anything and just going to the bootloader there was my surprise!!!! it says " tampered and unlocked" shudnt this be only if i unlocked it personally????, and adding to my surprise when i wanted to check the stock recovery which it turned out to be CWM ,, now im wondering , does this come with a new Fon or does it mean the Seller sold me a used Fon?
thanks
Click to expand...
Click to collapse
The boot loader being unlocked could possibly be wherever you bought it installing third party software, but no new phone will come with CWM Recovery.
Sent from my HTC One using XDA Premium 4 mobile app

[Q]Unlocking bootloader voiding warranty?

I have heard that some of the phones are being shipped with unlocked bootloader? So i was wondering if i unlock bootloader but don't manager to S-OFF it, does it void my warranty?
shad0wboss said:
I have heard that some of the phones are being shipped with unlocked bootloader? So i was wondering if i unlock bootloader but don't manager to S-OFF it, does it void my warranty?
Click to expand...
Click to collapse
Developer editions are shipped with an unlocked bootloader. If your phone is not a dev edition, unlocking its bootloader may void your warranty as explained at htcdev.com/bootloader
shad0wboss said:
I have heard that some of the phones are being shipped with unlocked bootloader? So i was wondering if i unlock bootloader but don't manager to S-OFF it, does it void my warranty?
Click to expand...
Click to collapse
also, as I found out a few days ago, when having a live chat with HTC customer services about the 5.1 update, as soon as they get your serial number, they know everything about your phone, so if you s-off'd it and converted to to dev edition, they know it was sent out and shipped as a 401 phone, ie. WWE europe by your IMEI or serial number, they can still refuse a warranty repair as they know you converted / messed with it yourself.
ps. we will get 5.1, they wouldnt say if it was with sense 6 or 7, and ETA is still unknown, 5.0 is still shipping.
Seanie280672 said:
also, as I found out a few days ago, when having a live chat with HTC customer services about the 5.1 update, as soon as they get your serial number, they know everything about your phone, so if you s-off'd it and converted to to dev edition, they know it was sent out and shipped as a 401 phone, ie. WWE europe by your IMEI or serial number, they can still refuse a warranty repair as they know you converted / messed with it yourself.
ps. we will get 5.1, they wouldnt say if it was with sense 6 or 7, and ETA is still unknown, 5.0 is still shipping.
Click to expand...
Click to collapse
Well, S-OFF and just locking bootloader later before repair might still void my warranty as they'll know that i, at some point, unlocked the phone...So why bother locking bootloader?
Also I'm on lollipop and i heard that sunshine doesn't S-OFF on lollipop and trying would mean that i'll have to unlock bootloader first which may turn out to be a fail attempt... GAH HTC.....
shad0wboss said:
Well, S-OFF and just locking bootloader later before repair might still void my warranty as they'll know that i, at some point, unlocked the phone...So why bother locking bootloader?
Also I'm on lollipop and i heard that sunshine doesn't S-OFF on lollipop and trying would mean that i'll have to unlock bootloader first which may turn out to be a fail attempt... GAH HTC.....
Click to expand...
Click to collapse
technically yes, but im not so sure they actually record or bother looking up whether you unlocked your bootloader or not, plenty of people have returned their phone back to 100% stock, removed the flags, locked the bootloader, gone s-on and had their phones repaired by HTC under warranty.
As for sunshine, no it doesnt yet support lollipop, and if your on Lollipop and locked, why would you want to unlock and s-off at the moment ? I understand it has some bugs still, but its still the best yet (in my opinion), however, ive never used sunshine myself, but i think you can run it on a locked bootloader, im sure I read it does everything for you, unlocks and s-off's.
Seanie280672 said:
technically yes, but im not so sure they actually record or bother looking up whether you unlocked your bootloader or not, plenty of people have returned their phone back to 100% stock, removed the flags, locked the bootloader, gone s-on and had their phones repaired by HTC under warranty.
As for sunshine, no it doesnt yet support lollipop, and if your on Lollipop and locked, why would you want to unlock and s-off at the moment ? I understand it has some bugs still, but its still the best yet (in my opinion), however, ive never used sunshine myself, but i think you can run it on a locked bootloader, im sure I read it does everything for you, unlocks and s-off's.
Click to expand...
Click to collapse
Yes, sunshine does (recently) support lollipop. Version 3.0.3 is available.
Change Log
Version 3.0.3
Fixed two "Unexpected Errors"
Fixed one SuperSu Hang
Fixed HTC CDMA TempRoot Crash
Fix paypal crash
Added Mini2/Remix (s400) support
Now supporting all 4.4.4 HTC
Now supporting all rootable 5.0.x HTC
Click to expand...
Click to collapse
http://theroot.ninja/download.html

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