[ISSUE] Screen not functioning during call - Xperia Z Q&A, Help & Troubleshooting

Hey guys!!
So i'm a proud owner of the white international version of the Xperia Z, but there is a problem that I've noticed with the phone!
When i make calls, and the other end picks up, phone screen turns black, I try and turn the screen on with power button and no luck, the screen is unresponsive and does not turn back on until the other end hangs up!
Glitch in the software? Anyone else by any chance?
BTW phone is rooted

Dial *#*#7378423#*#* and check if the proximity sensor is working.
Sent from my C6602 using xda premium

Thanks!
just dial that number, i went to service test and i presume proximity switch (no proximity sensor) and on the screen it says 'Proximity switch ON' and made a beep sound

So, by any chance has anyone else got this problem? Please help
Sent from my C6603 using xda app-developers app

andyboo said:
So, by any chance has anyone else got this problem? Please help
Sent from my C6603 using xda app-developers app
Click to expand...
Click to collapse
Did you install a screen protector ?
Read this :
http://forum.xda-developers.com/showpost.php?p=39321284&postcount=26

andyboo said:
Thanks!
just dial that number, i went to service test and i presume proximity switch (no proximity sensor) and on the screen it says 'Proximity switch ON' and made a beep sound
Click to expand...
Click to collapse
Wave your hand on it,next to the led light.
It should say off and on with the beep.
Sent from my C6602 using xda premium

pvillasuso said:
Did you install a screen protector ?
Read this :
http://forum.xda-developers.com/showpost.php?p=39321284&postcount=26
Click to expand...
Click to collapse
Yes I did! I never thought the spigan glas.t would be the cause!
I've been giving my headaches thinking about this!
Guess the solution is to either remove glas.t or the proximity sensor app.
Thank you both for the advice and help
Sent from my C6603 using xda app-developers app

Yeah I did that nothing happened, I think it's what pvilla mentioned above with the screen protector.
Thanks for your help and input, much appreciated
Sent from my C6603 using xda app-developers app

Related

Should home and back be illuminated ?

My home and my back arent illuminated I'm sure they were when I got the phone
Reviews show them lit .. before I ring 3 for a replacement I want to check
Thanks
Sent from my HTC One using xda premium
cover the 2 sensors on the top left with a piece of folded paper or something, do they light up?
Ah yes .. I'm sat under a bright light doooh thank you
Thought my home and back was faulty . It sometimes is less responsive than other times (double tap to get multi apps ) but I'm presuming that's a software glitch
Sent from my HTC One using xda premium
Others are reporting issues with the buttons sometimes not responding, not sure if it's a software glitch, or just a small footprint for the buttons, ie you have to press right on the button and not in the general area if you know what i mean.
Cool I'll relax then and stop worrying my phone is faulty. Big thanks
Sent from my HTC One using xda premium
I would monitor how you go with pressing the buttons, it may be a glitch, but i know when i'm using mine, i am often off the button when i press it, being used to the One X for the last year, the buttons are further to the edge, so automatically i have been pressing further out than the actual buttons are.
I always turn mine off. Just saying lol
Sent from my HTC One using xda app-developers app
I have been careful to hit in middle and it's working on now thanks
Turned what off ?
Sent from my HTC One using xda premium
The back lights. Find them annoying
Sent from my HTC One using xda app-developers app
craftycarper1 said:
Others are reporting issues with the buttons sometimes not responding, not sure if it's a software glitch, or just a small footprint for the buttons, ie you have to press right on the button and not in the general area if you know what i mean.
Click to expand...
Click to collapse
The capacitive area is in fact VERY small. Just barely bigger than the Home and Back icons themselves. Precision touch is required and is why I suspect some think its not responsive
arknailed7754 said:
The back lights. Find them annoying
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
How do you turn them off ?
Sent from my HTC One using xda premium
I use an app called keyboard backlights from play. Works great but recently in occasions they come on anyway. They are off 80% of the time though. Can only do if your rooted btw
Sent from my HTC One using xda app-developers app
arknailed7754 said:
I use an app called keyboard backlights from play. Works great but recently in occasions they come on anyway. They are off 80% of the time though. Can only do if your rooted btw
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Yes , "keyboard backlights" work perfect ! i used it to turn off my capasitive button.
There is no way in settings?? Only by apps?
Sent from my GT-I9300 using Tapatalk 2
Same happened with me my back button many time failed to respond touch and even after touch the effect is no immediate, look like software problem
Sometime it respond sometime it's not
Sent from my HTC One using xda app-developers app
onlinejobwork said:
Same happened with me my back button many time failed to respond touch and even after touch the effect is no immediate, look like software problem
Sometime it respond sometime it's not
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Try this, http://forum.xda-developers.com/showpost.php?p=39498430&postcount=7
Seems that the One has very small area of touch for buttons, so probably not software problem.
Turn on vibrate and you will realise how small of an area we have .. seems the way it's been designed and not a bug . Vibrate assists because you know when your missing now don't have the issue
Sent from my HTC One using xda premium

Problem with HTC picking call

Hey guys I have a HTC one and due to its feather touch the phone call gets cancelled or connected in my pocket itself. Ian not sure what to do right now so any help would be great. I would like to pickup my phone without any problems. Thanks
Sent from my Galaxy Note II using xda premium
How does the phone move about so much in your pocket that it gets to slide the Answer Call button?? You need new pants bro
I'm impressed of forum.xda-developers.com , I need to say. Really not often do I encounter a phorum that's each educative and entertaining, and let me inform you, you have got hit the nail on the head. Your concept is outstanding; the difficulty is one thing that not sufficient people are speaking intelligently about. I'm very blissful that I stumbled throughout this in my seek for something regarding this.
It's not sliding it's touch for some reason
Sent from my HTC One using xda premium
paras said:
It's not sliding it's touch for some reason
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Touching doesn't answer calls. To answer phone calls screen lock you have to drag the Answer Call button. So you probably have the screen on while in your pocket.
It's not drag for my HTC One don't know why would I require to lock with pass?
Sent from my HTC One using xda premium
paras said:
It's not drag for my HTC One don't know why would I require to lock with pass?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Nope, I don't have any lockscreens active. Mine is touch to answer only when the screen is on and unlocked, other wise I have to drag the Answer button to the middle to answer.
Don't know why even if i touch in the slightest it accepts call
Sent from my HTC One using xda premium
paras said:
Don't know why even if i touch in the slightest it accepts call
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
You are certain that your homescreen is locked when you answer the call? Maybe record a video of you receiving a call?
Yup iam sure it's pretty irritating
Sent from my HTC One using xda premium
It's fixed thanks
Sent from my Galaxy Note II using xda premium
paras said:
It's fixed thanks
Sent from my Galaxy Note II using xda premium
Click to expand...
Click to collapse
How did it fix itself? What was the issue?
It was that I had in the accessibility made touch and hold delay short so that was the problem. Now I have made it normal
Sent from my Galaxy Note II using xda premium
paras said:
It was that I had in the accessibility made touch and hold delay short so that was the problem. Now I have made it normal
Sent from my Galaxy Note II using xda premium
Click to expand...
Click to collapse
I tried to change the touch and hold delay option to medium or even long, but nothing happen since this problem still made me crazy a lot. Does anyone else have the same problem with me that just tap anywhere on the screen to answer or end call in some case without slide the answer icon, I'm so crazy because most time I put my cell phone in the pocket.
I also had the problem but was fixed.
Sent from my HTC One using xda premium
paras said:
I also had the problem but was fixed.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
It will be my pleasure if you can show me how to fix this problem, I tried with some modification in accessibility option but nothing happened. I think that many other people have the same problem with me and be waiting for your help.
firstly in accessibility make it long touch and i then am using a cover.Other options could be rooting and going to a different rom but i would never root my device but,if u are into rooting then u could try it.
lonelyshadow0212 said:
I tried to change the touch and hold delay option to medium or even long, but nothing happen since this problem still made me crazy a lot. Does anyone else have the same problem with me that just tap anywhere on the screen to answer or end call in some case without slide the answer icon, I'm so crazy because most time I put my cell phone in the pocket.
Click to expand...
Click to collapse
Yes I have that same problem and find it extremely annoying. Same with unlocking it..just the slightest touch on the screen anywhere and it unlocks. Might as well not have a lock screen if its that easy 2 unlock. I want to have to slide the lock icon up to unlock. For answer/decline call its just touch answer or touch decline, no sliding anything. Id prefer the sense 4.1 lock screen with the ring
EDIT: Has nothing to do with short/long touch. I found that turning off accessibility services solves the lock screen problem. Don't know about calls yet. Haven't tested that. Only the lock icon would move, now they all do as they should and just touching the screen doesn't unlock it anymore. Have to slide up to unlock as it's suppose to be
Sent from my HTCONE using xda app-developers app
I didn't know so many had this problem.
Sent from my HTC One using XDA Premium HD app
paras said:
firstly in accessibility make it long touch and i then am using a cover.Other options could be rooting and going to a different rom but i would never root my device but,if u are into rooting then u could try it.
Click to expand...
Click to collapse
Thank for your quick reply. Firstly, I found that changing the touch delay option in accessibility become longer does not change anything.Secondly, I do not really want to you cover since I used the 1st cellphone until now. Therefore this problem is hard to fix until root my cellphobe. But the same with you, I think that I do not need to root my phone for this stupid reason. Just like you guys, I just hope HTC also quickly realize this problem soon and give some fix bugs in the next update. Anyway, thank for you help!
---------- Post added at 06:12 AM ---------- Previous post was at 06:08 AM ----------
HermanV0929 said:
EDIT: Has nothing to do with short/long touch. I found that turning off accessibility services solves the lock screen problem. Don't know about calls yet. Haven't tested that. Only the lock icon would move, now they all do as they should and just touching the screen doesn't unlock it anymore. Have to slide up to unlock as it's suppose to be
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Hi, can you show me how to turn off the specific accessibility service which related to screen lock option? I looked for this option in accessibility but I did not find it. Thanks!

Extra sensitive screen.

Has anyone else noticed how sensitive the screen is? I constantly find my phone has woke up because of a notification. Then my pocket does all kinds of random things. pockt dialing, pocket facebooking, pocket gaming and last but not least pocket txting lol.
Sent from my SAMSUNG-SGH-I497 using xda app-developers app
Yeah its meant to be. If you go to settings>control>auto-adjust screen sensitivity and uncheck the box it should help.
Sent from my SAMSUNG-SM-N900A using Tapatalk
Oh I know about that. Thats for when you have gloves on. Its not checked. The screen is just sensitive. Its not bad just alot more sensitive than any of my other galaxy series of phones.
Sent from my SAMSUNG-SGH-I497 using xda app-developers app
Same issue and my friend has the same problem. If they'd get rid of the stupid screen on for notifications it would help but it's also not good that when squatting down its easy to press the home button in your pocket since it's not fully flush with the body. Thus allowing you to still accidentally unlock it the same way
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
I do enjoy the sensitivity for normal use. It's the abnormal things that get you lol.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Wait... your phone wakes up when you get a notification? Like the screen turns on when you receive an email or text? My phone stays locked and just flashes the LED light.
bigmout said:
Wait... your phone wakes up when you get a notification? Like the screen turns on when you receive an email or text? My phone stays locked and just flashes the LED light.
Click to expand...
Click to collapse
Yes. Then moving around in my pock unlocks and does random things.
Sent from my SAMSUNG-SGH-I497 using xda app-developers app
Carlrobling said:
Yes. Then moving around in my pock unlocks and does random things.
Sent from my SAMSUNG-SGH-I497 using xda app-developers app
Click to expand...
Click to collapse
Does the LED light still flash when you have a notification?
bigmout said:
Does the LED light still flash when you have a notification?
Click to expand...
Click to collapse
If you're rooted, you can make the home button not wake up the device with Wanam. I found that this caused a more problems than the brief wake on receiving text messages.
Not sure how to make it not wake the screen when you get a text message.
I've never seen it wake the screen for anything other than text and calls, though.
DrAzzy said:
Not sure how to make it not wake the screen when you get a text message.
Click to expand...
Click to collapse
Ah. I never noticed because I use Google Voice for texts. Sorry for my confusion.
bigmout said:
Does the LED light still flash when you have a notification?
Click to expand...
Click to collapse
Yes and the phone vibrates again when I pick it up before unlocking it.
Sent from my SAMSUNG-SGH-I497 using xda app-developers app
bigmout said:
Wait... your phone wakes up when you get a notification? Like the screen turns on when you receive an email or text? My phone stays locked and just flashes the LED light.
Click to expand...
Click to collapse
Yes. Are you using the stock app?
Edit: nevermind
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

Proximity Sensor Not Working During Calls?

When I pull the phone away from my face to use the keypad or switch to speaker or end the call even, the screen doesn't turn on. I turned off just about all of the motion sensors in settings would that have something to do with/affect the proximity sensor?
Screen protector?
sent from my sm-9005.
Don't have one at the moment.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Try factory reset. If I t still does it exchange if possible.
sent from my sm-9005.
Is anyone else experiencing poor proximity sensor behavior during calls? Proximity works great during sensor tests, but fails to turn screen on/off during calls correctly. Problem is identical across 3 seperate Note3 devices I've tested and oddly I get the exact same issue on Galaxy Mega.
Note 3 -- Tapatalk version [HORRIBLE.1x]
I have this same issue. Thinking of exchanging my phone.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
same here
wiser212 said:
I have this same issue. Thinking of exchanging my phone.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Mine works most of the time. Every once in awhile it flakes out. Same on my note 2 but it was very very rare on note2. I am possibly thinking it might be these cases with fatter lips I've been using since there is so little choice for a great case. My diztronics tpu is awesome but sadly it doesnt fit proper with wireless charging cover and I ruined it trying g to mod it.
sent from my sm-9005.
I'm not using a case, screen protector, or anything. Exchanged my device and a few days later the proximity sensor is failing 100% of the time during calls. It works flawlessly for everything else...just buggy with stock dialer.
Note 3 -- Tapatalk version [HORRIBLE.1x]
Maybe an app that is causing chaos. I had a speakerphone app bork my proximity sensor sensitivity.
Sent from my SAMSUNG-SM-N900A using Tapatalk
Mine annoys the **** outta me, as soon as I make a call, phone in had, on table wherever it may be the screen turns off.
With this many people having issues with it, it might be an app that's causing it because testing shows the sensor works right?
wiser212 said:
With this many people having issues with it, it might be an app that's causing it because testing shows the sensor works right?
Click to expand...
Click to collapse
I had the same proximity sensor issue on my first brand new N3. I think it was faulty from the start. when doing the sensor test, the screen would light up when you place your hand over the sensor, and stay light up when you move it away.
I even reset it to new a few times with the same problem. I got tired of the problem and did a warranty exchange. The new phone works as is. I also went to my local BB where they had a Samsung booth and tested all the N3s they had there. None of them had the proximity sensor issue. I believe it's a hardware problem.
Wow.
Man I'm having this problem also!
I had the same issue and requested an exchange from ATT. So far so good on the new one. Very frustrating issue!
I am having this same issue. Besides that and super high temps I honestly don't think this phone was ready to come out.
Sent from my SAMSUNG-SM-N900A using Tapatalk
There's a separate setting in the phone app to turn off the screen during calls, and it's set on by default (I think). Could that be interfering with the sensor?
Sent from my SM-N900W8 using xda app-developers app
Ragnarkov said:
There's a separate setting in the phone app to turn off the screen during calls, and it's set on by default (I think). Could that be interfering with the sensor?
Sent from my SM-N900W8 using xda app-developers app
Click to expand...
Click to collapse
No, that's the setting to activate the proximity sensor during calls or not. Turning it off deactivates the sensor. Then you manually can turn your screen on and off during calls.
Note 3 -- Tapatalk
HaVoK C89 said:
When I pull the phone away from my face to use the keypad or switch to speaker or end the call even, the screen doesn't turn on. I turned off just about all of the motion sensors in settings would that have something to do with/affect the proximity sensor?
Click to expand...
Click to collapse
What else do you have installed? Any xposed mods? What FW version are you on? Have you tried it from stock? Just curious. I honestly do not have this problem.
sent from my Samsung Galaxy Note 3 (AT&T)
My phone was also doing this. I realized that if anything was hooked up to my bluetooth my proximity sensor would not work when I put my phone to my ear.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
---------- Post added at 04:01 AM ---------- Previous post was at 03:58 AM ----------
Also if my headphones are plugged in the proximity sensor wont work.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

Screen turns on in pocket

Ok Here is the deal, I heve my phone in my pocket with my bluetooth headset connected and I get a call. The screen turns on and is fully active in my pocket. This has disconnected my blue tooth, hung up on people and just made my life suck when calling on this phone. I have tested it by calling it with the sensors covered and it lights right up, then I uncover the sensor and nothing happens. So then I disconect the bluetooth and cover the sensor and the screen go out, uncover it and the screen turns back on. I have spent alot of time looking for a setting and have called Samsung but no one knows how to fix this problem. I have had every att varient since the captivate and have never had this problem. So is anyone else haveing this problem???? Thanks for the replies!!!
oneeye69 said:
Ok Here is the deal, I heve my phone in my pocket with my bluetooth headset connected and I get a call. The screen turns on and is fully active in my pocket. This has disconnected my blue tooth, hung up on people and just made my life suck when calling on this phone. I have tested it by calling it with the sensors covered and it lights right up, then I uncover the sensor and nothing happens. So then I disconect the bluetooth and cover the sensor and the screen go out, uncover it and the screen turns back on. I have spent alot of time looking for a setting and have called Samsung but no one knows how to fix this problem. I have had every att varient since the captivate and have never had this problem. So is anyone else haveing this problem???? Thanks for the replies!!!
Click to expand...
Click to collapse
Wow dude I've been having the same problem! So annoying to be going up a flight of stairs and hear it making the drip sound on the unlock screen. I thought maybe it was because some notification is turning the screen in (while others don't) . Or maybe my thigh was pressing the physical button (I hate the physical button because it can be triggered by anything). Not sure about the bluetooth issue.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
sentinel79 said:
Wow dude I've been having the same problem! So annoying to be going up a flight of stairs and hear it making the drip sound on the unlock screen. I thought maybe it was because some notification is turning the screen in (while others don't) . Or maybe my thigh was pressing the physical button (I hate the physical button because it can be triggered by anything). Not sure about the bluetooth issue.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Click to expand...
Click to collapse
Same here. I have a Best Buy rubbery minimal case on mine, and I get screenshots and start S voice in my pocket. I have found a small workaround. I my instance, I always put my phone in my right pocket with Samsung logo down. This will always wake my phone when I squat down. But if I put it in my pocket Samsung logo up, it nearly never happens. Not the most ingenious of solutions, but works for me.
I ended up turning off air wake up in accessibility settings. It seemed to be turning on my phone every time I placed the phone face down on the desk or in my pocket. Had nearly 5 hours of screen on time without knowing it the other day.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
That setting is off already. I have checked everything twice!
I hate this problem! I finally bought an S-View knockoff case from China for about $20. I don't do anything worth the S-View app but the cover keeps the phone from turning on and doing accidental presses. Plus, I like the extra protection on the screen.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Ya I went to att to figure out this problem and they told me to get a S view case to stop the problem. I didn't like the idea of spending $50 on a case that I don't like but this phone is hanging up on my customers, so I got one. The good thing was they gave me 50% off and I used the isis money to pay for it. I hope they get that this is a problem and fix it soon, I need to use a different case.
My screen is always on because of my huge penis.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
Player04 said:
My screen is always on because of my huge penis.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Wack
Sent from my SAMSUNG-SM-G900A using XDA Premium HD app
Player04 said:
My screen is always on because of my huge penis.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
This should help to identify one of your issues...
Click here!
I use the Otterbox Defender series. The belt clip is perfect for using a Bluetooth headset. I never have any of the problems you're talking about.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
Opie Knievel said:
I use the Otterbox Defender series. The belt clip is perfect for using a Bluetooth headset. I never have any of the problems you're talking about.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Same here, it's a great case with screen protection. I hate putting my phone in my pocket, so this is perfect.
Sent from my AT&T Samsung Galaxy S5.
Ok Ill give that a try, Thanks! :good:
So does this case keep it from turning on or just from detecting touches (capacitive objects). Because seems to me like it addresses the symptom and not the issue.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
I have never noticed my screen being on when I removed it from the clip, except if someone is calling or I get a text.
Sent from my AT&T Samsung Galaxy S5.
My defender case will be here Wednesday so I will test it and see if the screen comes on in the holster. With the S case it know that the screen is closed and doesn't turn on because it is connected to the back of the phone.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
johnkirchner said:
I have never noticed my screen being on when I removed it from the clip, except if someone is calling or I get a text.
Sent from my AT&T Samsung Galaxy S5.
Click to expand...
Click to collapse
This is the problem though, I don't think the screen should come on in your pocket. The proximity sensor should not let the screen comes on till the phone is taken out of your pocket to keep things like what I described from happening.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
oneeye69 said:
This is the problem though, I don't think the screen should come on in your pocket. The proximity sensor should not let the screen comes on till the phone is taken out of your pocket to keep things like what I described from happening.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Click to expand...
Click to collapse
Every time I receive a text or call the screen lights up whether the sensors are covered or not.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
I switched default app to Hangouts and seemed to happen less.
Sucks though when your driving and you can hear the s5 in your pocket activating the alarm tone selection screen cuz somehow it unlocked, selected the homescreen time widget, selected an alarm, and then selected the tone option ... jfc
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Opie Knievel said:
Every time I receive a text or call the screen lights up whether the sensors are covered or not.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Same here - really annoying. I have been forced to use the default lock screen (with pattern) due to the screen coming on when i receive a text. If I use slide unlock only, I inadvertently launch apps, change settings, etc. I interact with my phone way too much to be using a pattern every time I pull my phone out of pocket. Extremely annoying, Samsung!

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