Proximity Sensor Not Working During Calls? - AT&T Galaxy Note 3 Q&A, Help & Troubleshooting

When I pull the phone away from my face to use the keypad or switch to speaker or end the call even, the screen doesn't turn on. I turned off just about all of the motion sensors in settings would that have something to do with/affect the proximity sensor?

Screen protector?
sent from my sm-9005.

Don't have one at the moment.
Sent from my SAMSUNG-SM-N900A using xda app-developers app

Try factory reset. If I t still does it exchange if possible.
sent from my sm-9005.

Is anyone else experiencing poor proximity sensor behavior during calls? Proximity works great during sensor tests, but fails to turn screen on/off during calls correctly. Problem is identical across 3 seperate Note3 devices I've tested and oddly I get the exact same issue on Galaxy Mega.
Note 3 -- Tapatalk version [HORRIBLE.1x]

I have this same issue. Thinking of exchanging my phone.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

same here
wiser212 said:
I have this same issue. Thinking of exchanging my phone.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
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Click to collapse

Mine works most of the time. Every once in awhile it flakes out. Same on my note 2 but it was very very rare on note2. I am possibly thinking it might be these cases with fatter lips I've been using since there is so little choice for a great case. My diztronics tpu is awesome but sadly it doesnt fit proper with wireless charging cover and I ruined it trying g to mod it.
sent from my sm-9005.

I'm not using a case, screen protector, or anything. Exchanged my device and a few days later the proximity sensor is failing 100% of the time during calls. It works flawlessly for everything else...just buggy with stock dialer.
Note 3 -- Tapatalk version [HORRIBLE.1x]

Maybe an app that is causing chaos. I had a speakerphone app bork my proximity sensor sensitivity.
Sent from my SAMSUNG-SM-N900A using Tapatalk

Mine annoys the **** outta me, as soon as I make a call, phone in had, on table wherever it may be the screen turns off.

With this many people having issues with it, it might be an app that's causing it because testing shows the sensor works right?

wiser212 said:
With this many people having issues with it, it might be an app that's causing it because testing shows the sensor works right?
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Click to collapse
I had the same proximity sensor issue on my first brand new N3. I think it was faulty from the start. when doing the sensor test, the screen would light up when you place your hand over the sensor, and stay light up when you move it away.
I even reset it to new a few times with the same problem. I got tired of the problem and did a warranty exchange. The new phone works as is. I also went to my local BB where they had a Samsung booth and tested all the N3s they had there. None of them had the proximity sensor issue. I believe it's a hardware problem.

Wow.
Man I'm having this problem also!

I had the same issue and requested an exchange from ATT. So far so good on the new one. Very frustrating issue!

I am having this same issue. Besides that and super high temps I honestly don't think this phone was ready to come out.
Sent from my SAMSUNG-SM-N900A using Tapatalk

There's a separate setting in the phone app to turn off the screen during calls, and it's set on by default (I think). Could that be interfering with the sensor?
Sent from my SM-N900W8 using xda app-developers app

Ragnarkov said:
There's a separate setting in the phone app to turn off the screen during calls, and it's set on by default (I think). Could that be interfering with the sensor?
Sent from my SM-N900W8 using xda app-developers app
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Click to collapse
No, that's the setting to activate the proximity sensor during calls or not. Turning it off deactivates the sensor. Then you manually can turn your screen on and off during calls.
Note 3 -- Tapatalk

HaVoK C89 said:
When I pull the phone away from my face to use the keypad or switch to speaker or end the call even, the screen doesn't turn on. I turned off just about all of the motion sensors in settings would that have something to do with/affect the proximity sensor?
Click to expand...
Click to collapse
What else do you have installed? Any xposed mods? What FW version are you on? Have you tried it from stock? Just curious. I honestly do not have this problem.
sent from my Samsung Galaxy Note 3 (AT&T)

My phone was also doing this. I realized that if anything was hooked up to my bluetooth my proximity sensor would not work when I put my phone to my ear.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
---------- Post added at 04:01 AM ---------- Previous post was at 03:58 AM ----------
Also if my headphones are plugged in the proximity sensor wont work.
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Related

Bad proximity sensor?

Is it possible for the proximity sensor to go bad? When I was using my vivid, I had an otterbox on it, and I thought that was what was causing the issue. My wife wanted wifi tethering so when I got my Nexus 4, I wiped it, left wcx experience on it, and gave it to her. Now she's having issues with it too. Known fix?
Really how does a proximity sensor go bad, there's no moving parts!
Sent from my Nexus 4 using Tapatalk 2
Cor-master said:
Is it possible for the proximity sensor to go bad? When I was using my vivid, I had an otterbox on it, and I thought that was what was causing the issue. My wife wanted wifi tethering so when I got my Nexus 4, I wiped it, left wcx experience on it, and gave it to her. Now she's having issues with it too. Known fix?
Really how does a proximity sensor go bad, there's no moving parts!
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
I know it has only an on-off function it doesnt detect the distance so try putting your finger right on it in a call does it work?
I'll give that a try. It still works somewhat, I know the buttons will light up if you cover it for a couple seconds, just sometimes it'll shut off the screen during a call, sometimes not so much. I wonder if it's a rom issue
Sent from my Nexus 4 using Tapatalk 2
Use power button to end call in access ability settings.
Sent from my Vivid 4G using Tapatalk 2

[ISSUE] Screen not functioning during call

Hey guys!!
So i'm a proud owner of the white international version of the Xperia Z, but there is a problem that I've noticed with the phone!
When i make calls, and the other end picks up, phone screen turns black, I try and turn the screen on with power button and no luck, the screen is unresponsive and does not turn back on until the other end hangs up!
Glitch in the software? Anyone else by any chance?
BTW phone is rooted
Dial *#*#7378423#*#* and check if the proximity sensor is working.
Sent from my C6602 using xda premium
Thanks!
just dial that number, i went to service test and i presume proximity switch (no proximity sensor) and on the screen it says 'Proximity switch ON' and made a beep sound
So, by any chance has anyone else got this problem? Please help
Sent from my C6603 using xda app-developers app
andyboo said:
So, by any chance has anyone else got this problem? Please help
Sent from my C6603 using xda app-developers app
Click to expand...
Click to collapse
Did you install a screen protector ?
Read this :
http://forum.xda-developers.com/showpost.php?p=39321284&postcount=26
andyboo said:
Thanks!
just dial that number, i went to service test and i presume proximity switch (no proximity sensor) and on the screen it says 'Proximity switch ON' and made a beep sound
Click to expand...
Click to collapse
Wave your hand on it,next to the led light.
It should say off and on with the beep.
Sent from my C6602 using xda premium
pvillasuso said:
Did you install a screen protector ?
Read this :
http://forum.xda-developers.com/showpost.php?p=39321284&postcount=26
Click to expand...
Click to collapse
Yes I did! I never thought the spigan glas.t would be the cause!
I've been giving my headaches thinking about this!
Guess the solution is to either remove glas.t or the proximity sensor app.
Thank you both for the advice and help
Sent from my C6603 using xda app-developers app
Yeah I did that nothing happened, I think it's what pvilla mentioned above with the screen protector.
Thanks for your help and input, much appreciated
Sent from my C6603 using xda app-developers app

Red light

I just recently updated to the cm 10.1.3 final build and I've noticed that there is a red light that always comes on between the earpiece and the front camera... Not sure what it is or why it seems to be on all the time. Rebooting the phone seems to fix it, but by the end of the day it is back on. Any thoughts?
Sent from my XT894 using Tapatalk 4
Goodeman said:
I just recently updated to the cm 10.1.3 final build and I've noticed that there is a red light that always comes on between the earpiece and the front camera... Not sure what it is or why it seems to be on all the time. Rebooting the phone seems to fix it, but by the end of the day it is back on. Any thoughts?
Sent from my XT894 using Tapatalk 4
Click to expand...
Click to collapse
That red light is the proximity sensor (well, half of it, the receptor is next to it). Not sure what's causing it to come on in your case - there was a version of Viber that switched it on constantly a few months ago, but that got fixed in a subsequent release.
Cheers,
Steve.
StevePritchard said:
That red light is the proximity sensor (well, half of it, the receptor is next to it). Not sure what's causing it to come on in your case - there was a version of Viber that switched it on constantly a few months ago, but that got fixed in a subsequent release.
Cheers,
Steve.
Click to expand...
Click to collapse
I figured it was the proximity sensor. Not sure what is activating it though. I don't have Viber FYI. Is there an app that could tell me which apps can control the proximity sensor?
Sent from my XT894 using Tapatalk 4
Goodeman said:
I figured it was the proximity sensor. Not sure what is activating it though. I don't have Viber FYI. Is there an app that could tell me which apps can control the proximity sensor?
Sent from my XT894 using Tapatalk 4
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I've only ever noticed it being on while in call
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rruleford said:
I've only ever noticed it being on while in call
Sent from my XT894 using xda app-developers app
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Same here until now
Sent from my XT894

Screen turns on in pocket

Ok Here is the deal, I heve my phone in my pocket with my bluetooth headset connected and I get a call. The screen turns on and is fully active in my pocket. This has disconnected my blue tooth, hung up on people and just made my life suck when calling on this phone. I have tested it by calling it with the sensors covered and it lights right up, then I uncover the sensor and nothing happens. So then I disconect the bluetooth and cover the sensor and the screen go out, uncover it and the screen turns back on. I have spent alot of time looking for a setting and have called Samsung but no one knows how to fix this problem. I have had every att varient since the captivate and have never had this problem. So is anyone else haveing this problem???? Thanks for the replies!!!
oneeye69 said:
Ok Here is the deal, I heve my phone in my pocket with my bluetooth headset connected and I get a call. The screen turns on and is fully active in my pocket. This has disconnected my blue tooth, hung up on people and just made my life suck when calling on this phone. I have tested it by calling it with the sensors covered and it lights right up, then I uncover the sensor and nothing happens. So then I disconect the bluetooth and cover the sensor and the screen go out, uncover it and the screen turns back on. I have spent alot of time looking for a setting and have called Samsung but no one knows how to fix this problem. I have had every att varient since the captivate and have never had this problem. So is anyone else haveing this problem???? Thanks for the replies!!!
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Click to collapse
Wow dude I've been having the same problem! So annoying to be going up a flight of stairs and hear it making the drip sound on the unlock screen. I thought maybe it was because some notification is turning the screen in (while others don't) . Or maybe my thigh was pressing the physical button (I hate the physical button because it can be triggered by anything). Not sure about the bluetooth issue.
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sentinel79 said:
Wow dude I've been having the same problem! So annoying to be going up a flight of stairs and hear it making the drip sound on the unlock screen. I thought maybe it was because some notification is turning the screen in (while others don't) . Or maybe my thigh was pressing the physical button (I hate the physical button because it can be triggered by anything). Not sure about the bluetooth issue.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Click to expand...
Click to collapse
Same here. I have a Best Buy rubbery minimal case on mine, and I get screenshots and start S voice in my pocket. I have found a small workaround. I my instance, I always put my phone in my right pocket with Samsung logo down. This will always wake my phone when I squat down. But if I put it in my pocket Samsung logo up, it nearly never happens. Not the most ingenious of solutions, but works for me.
I ended up turning off air wake up in accessibility settings. It seemed to be turning on my phone every time I placed the phone face down on the desk or in my pocket. Had nearly 5 hours of screen on time without knowing it the other day.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
That setting is off already. I have checked everything twice!
I hate this problem! I finally bought an S-View knockoff case from China for about $20. I don't do anything worth the S-View app but the cover keeps the phone from turning on and doing accidental presses. Plus, I like the extra protection on the screen.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Ya I went to att to figure out this problem and they told me to get a S view case to stop the problem. I didn't like the idea of spending $50 on a case that I don't like but this phone is hanging up on my customers, so I got one. The good thing was they gave me 50% off and I used the isis money to pay for it. I hope they get that this is a problem and fix it soon, I need to use a different case.
My screen is always on because of my huge penis.
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Player04 said:
My screen is always on because of my huge penis.
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Click to collapse
Wack
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Player04 said:
My screen is always on because of my huge penis.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
This should help to identify one of your issues...
Click here!
I use the Otterbox Defender series. The belt clip is perfect for using a Bluetooth headset. I never have any of the problems you're talking about.
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Opie Knievel said:
I use the Otterbox Defender series. The belt clip is perfect for using a Bluetooth headset. I never have any of the problems you're talking about.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
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Click to collapse
Same here, it's a great case with screen protection. I hate putting my phone in my pocket, so this is perfect.
Sent from my AT&T Samsung Galaxy S5.
Ok Ill give that a try, Thanks! :good:
So does this case keep it from turning on or just from detecting touches (capacitive objects). Because seems to me like it addresses the symptom and not the issue.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
I have never noticed my screen being on when I removed it from the clip, except if someone is calling or I get a text.
Sent from my AT&T Samsung Galaxy S5.
My defender case will be here Wednesday so I will test it and see if the screen comes on in the holster. With the S case it know that the screen is closed and doesn't turn on because it is connected to the back of the phone.
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johnkirchner said:
I have never noticed my screen being on when I removed it from the clip, except if someone is calling or I get a text.
Sent from my AT&T Samsung Galaxy S5.
Click to expand...
Click to collapse
This is the problem though, I don't think the screen should come on in your pocket. The proximity sensor should not let the screen comes on till the phone is taken out of your pocket to keep things like what I described from happening.
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oneeye69 said:
This is the problem though, I don't think the screen should come on in your pocket. The proximity sensor should not let the screen comes on till the phone is taken out of your pocket to keep things like what I described from happening.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
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Click to collapse
Every time I receive a text or call the screen lights up whether the sensors are covered or not.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
I switched default app to Hangouts and seemed to happen less.
Sucks though when your driving and you can hear the s5 in your pocket activating the alarm tone selection screen cuz somehow it unlocked, selected the homescreen time widget, selected an alarm, and then selected the tone option ... jfc
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Opie Knievel said:
Every time I receive a text or call the screen lights up whether the sensors are covered or not.
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Click to collapse
Same here - really annoying. I have been forced to use the default lock screen (with pattern) due to the screen coming on when i receive a text. If I use slide unlock only, I inadvertently launch apps, change settings, etc. I interact with my phone way too much to be using a pattern every time I pull my phone out of pocket. Extremely annoying, Samsung!

Faulty proximity sensor

Hi all. After swapping the screen for the second time on my Xperia Z I've noticed the proximity sensor seems to be stuck on. I've done the following:
1. Checked all connections and refitted sensor
2. Checked for obstructions
3. Rolled back to 10.4.x and ran the proximity configuration. It fails with error 98.
4. Replaced the sensor
None of the above has fixed it. Occasionally the sensor will register an 'on' proximity but then.it's just stuck on. I've seen other reports of this issue but no fixes.
Any ideas?
Cheers!
Sent from my C6603 using XDA Free mobile app
If there's any way to reconfigure the sensor under 4.4.x please let me know. I don't want to have to keep rolling back to 4.3 to test.
Sent from my C6603 using XDA Free mobile app
4 month late bump? I can't seem to disable it either. If I start the phone with the proximity sensor attached but the back of the case removed it's fine (it tests ok). As.soon as I put it back together it works for half an hour and then is stuck on.
Sent from my C6603 using XDA Free mobile app
Ok, so I disassembled my xperia z one last time and for no good reason.the proximity sensor works again! Very strange. I must have taken it apart and put it back 10 times at least before that! Case closed.
Sent from my C6603 using XDA Free mobile app
Back to square 1 after using it for an hour. Detects first proximity sensor action and then stuck on and stays black during calls. Can't hang up and have to restart.
Sent from my C6603 using XDA Free mobile app
And now found a strange fix... Hit the sensor in and it fixes itself. Oh well.
Sent from my C6603 using XDA Free mobile app

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