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Anyone else notice hairline cracks forming around their Moto X... I have a white X so it's a little more noticeable because the contrast (dirt). I have one at the top (center) near the headphone port, and two on each side of the volume rocker. This reminds me of the iPhone 3GS problems. Another question I have for those that DO have them, have you contacted Motorola for service/warranty replacement?
I've seen this on photos on swappa. When did a quick search, I found pictures of cracks by the headphone jack and around the sim cover.
https://forums.motorola.com/posts/83eb1c001a
Thanks for the link... I didn't even check the sim tray side... Seems as if I'm not the only one
Just an update;I got off the phone with Motorola warranty repair. They will repair or replace my device and send me a loaner in the meantime ( with a security deposit)...
Not too bad
Ya I got three. Two on the Sim card side and one on the volume rocker side. Seems decently solid still so I won't be taking it in.I might tho lol.
Not for sure who your carrier is but I had the same issue.... Called AT&T. They're aware of this issue. Received a new x in the mail the next day under warranty!
Sent from my XT1058 using Tapatalk
If this minor flaw is a common thing....I'd rather just keep my phone.....rather than get another that will probably do the same thing. My phone works flawless. What if I got a less flawless phone in return. Lol
Sent from my Moto X cellular telephone...
I had the same issue with a white woven back. One by the sim tray and one by the audio jack, but they only really showed up once i removed the back cover. I've since swapped it out with a wooden back (Walnut i think?) where i haven't had any of the same issues.
I haven't noticed any. I waited a couple months to order my phone so it's not from the first run. Perhaps they improved the material later.
First run black VZ model here. I noticed a couple near the SIM tray. Think they showed up last month. Nothing major, but if it spreads... Then I'll look into warranty repair / replacement.
Sent from my Moto X
Are people with the problem storing the phone in a pocket where it gets stressed when you sit down etc? Obviously the casing is too brittle, just wondering if it cracking from flexing when in a pocket.
None on mine....but it's been in an otter box from the get go.
Sent from my Moto X cellular telephone...
I am looking to buy this phone and would like to know: all these cracks seem to be on the back cover, correct? If so - isn't it user-replaceable? Why is there a need to send it in for repair?
JoeSchmoe007 said:
I am looking to buy this phone and would like to know: all these cracks seem to be on the back cover, correct? If so - isn't it user-replaceable? Why is there a need to send it in for repair?
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The Moto G's back cover is user replaceable, not the Moto X.
JoeSchmoe007 said:
I am looking to buy this phone and would like to know: all these cracks seem to be on the back cover, correct? If so - isn't it user-replaceable? Why is there a need to send it in for repair?
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Yes, the majority of these cracks seem to be on the back cover. The back is not supposed to be user replaceable on the Moto X. It doesn't look to be too difficult to remove the back as it's just tabs and one big glue spot. Here's the iFixit teardown so you can see how to remove the backing.
Just an update;
So I've been happily using my loaner phone while my original X was being repaired. Today FedEx dropped off my original phone, un-repaired. Same hairline cracks, absolutely no changes to the phone. Called the warranty department, explained my frustrations, and the rep could only "speculate" that it wasn't repaired because they deemed it physical abuse yet, nothing in the repair notes state that.... While typing this reply, Motorola called me back asking if I wanted to keep the loaner phone instead of re-sending my original back in for repair. So after 2 weeks, a minor mess up on Motorolas part, I've got a brand new phone.
TLDR; after a slight hiccup, Motorola replaced my old phone with a brand new device.
So what should I do if I planed to buy this device? I don't eat a device that will crack without any reason
Sent from my Nexus 5 using XDA Premium 4 mobile app
romichaeli8 said:
So what should I do if I planed to buy this device? I don't eat a device that will crack without any reason
Sent from my Nexus 5 using XDA Premium 4 mobile app
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Wouldn't it be easier to eat if it cracks up easy?
And seriously. These are a handful of people posting about this issue. That really doesn't mean its all devices. Or this thread would have hundreds of posts reporting the issue.
Sent from my Nexus 5 using Tapatalk
Mine has hairline cracks on the edge of the back cover. These happened from dropping it in its protective case. 0 damage on the actual phone except for these cracks.
Seems like a weak cover. Anybody eles?
i had one on the very back, up the V on verizon and it was about 1 1/2 inches long. told Motorola and i got a code for a new one. hope they can help you out!
So currently I have a couple issues with my HTC One M7. I probably bought my M7 around March 2013 (release date). I've dropped my phone many times, without any problems, but this time, I have dealt it its final blow. After dropping it from a 4 story stairwell, the good news is that it is STILL FUNCTIONAL. I am very impressed by the HTC build. However, in the process, I have cracked my screen, the glass that covers the camera, and there are now four coloured vertical lines running down the screen. Near the top of the phone, there are around 30-40 vertical lines, with part of it just completely black. Also, suprisingly, the camera still works completely fine, and you cannot even see the cracked lines of the glass.
I'm not a guy who is super intent on getting the latest tech, but seeing as the M8 has come out, I have been considering whether or not to repair my M7.
Overall, my main concerns are these:
Does anyone know if the damage to my M7 is repairable? If so, what is the cost? Is it still worth it to repair the M7 then? I am very like my phone (not many pieces of tech impress me so!) so of course I would prefer to keep my M7. However, if the cost is very great, I would gladly retire my M7.
NOTE: I am a samsung hater. Please do not suggest me to buy a samsung galaxy. (I've had some very bad experiences with samsung products ex) very bad quality and disgusting design)
Sorry about the crappy photo quality (I'm using my webcam).
/pwGglqp
/kK2Poo1
/I8aXKjv
at imgur
^sorry, I had to space it out since this forum doesnt allow links for me yet they are simply photos of the damage done to my phone
AlexanderThMeh said:
So currently I have a couple issues with my HTC One M7. I probably bought my M7 around March 2013 (release date). I've dropped my phone many times, without any problems, but this time, I have dealt it its final blow. After dropping it from a 4 story stairwell, the good news is that it is STILL FUNCTIONAL. I am very impressed by the HTC build. However, in the process, I have cracked my screen, the glass that covers the camera, and there are now four coloured vertical lines running down the screen. Near the top of the phone, there are around 30-40 vertical lines, with part of it just completely black. Also, suprisingly, the camera still works completely fine, and you cannot even see the cracked lines of the glass.
I'm not a guy who is super intent on getting the latest tech, but seeing as the M8 has come out, I have been considering whether or not to repair my M7.
Overall, my main concerns are these:
Does anyone know if the damage to my M7 is repairable? If so, what is the cost? Is it still worth it to repair the M7 then? I am very like my phone (not many pieces of tech impress me so!) so of course I would prefer to keep my M7. However, if the cost is very great, I would gladly retire my M7.
NOTE: I am a samsung hater. Please do not suggest me to buy a samsung galaxy. (I've had some very bad experiences with samsung products ex) very bad quality and disgusting design)
Sorry about the crappy photo quality (I'm using my webcam).
/pwGglqp
/kK2Poo1
/I8aXKjv
at imgur
^sorry, I had to space it out since this forum doesnt allow links for me yet they are simply photos of the damage done to my phone
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It will probably cost between 200-350$ to replace the LCD and digitizer assembly (parts + labor) or you can repair it yourself if you have the required skills to open the phone for about 100$ if you buy a lcd assy from ebay.
hi, after two years of good service my z1c screen has a crack in it which makes upper part pf my screen unuseable. So i am thinking of buying the z3c but then i read all the reports about (spontaneous) cracks on front and back. I try to get an objective view on this but this is quite difficult. How often is this happening? If i read amazon.com comments most people seem happy. If i read german amazon comments, much mure people complain about broken screens... What do you suggest i do? I was looking at alternatives like htc mini 2 but one of the things i really dont want to give up is the battery capacity! Your opinion?
Regards
Frederik
I was in the same situation 1 month ago. Galaxy alpha was the only compact alternative, but i didnt want to give up my almost 4 years old sgs2 with 16+32 gb storage for fixed 32gb, not to mention battery capacity. So i called a service that replaces the fronts and backs of new phones, and they told me not to buy sony, because they are overhelmed with their handsets. So, i went and got myself a Z3C
I ordered 0.3mm glass for front and 3 different cases for back (using cheap silicon case with screen protection atm) to make it as safe as i can - so far everything is working as it should, and i'm very happy with it
Btw, glass on the back is 13$, front digitizer is 33$, and whole front with display is around 170$ (parts only)
Camera glass (which is plastic actually) is 4$, but its not easy to replace any of these. I also got myself a magnetic cable to minimize the use of flaps for usb port.
Thats about it... I also read many bad reports about spontaneous cracks, but decided to try my luck... As i said before, so far - so good
Hope this helps, sorry for being biased, but i really like it.
You get the gamble of an issue with every phone, but there'd be a call back if there was a wide spread complaint that exceeded a high enough number. That said yeah, there's a fair number of reports but most people are happy - it's unlucky people that aren't for obvious reasons.
I cracked my Xperia Z (C6603) and wondered if it was time to upgrade, or repair it. The repair cost would've been 280$ for a legitimate repair (I don't like buying third-party materials), and buying a new one would've been 350$. Since the Z3C was out and I found the Z too big for my hand anyway (Barely reach notifications when holding it), I figured I'd sell my cracked one (the current eBay est was roughly 100$), and 550$ for the Z3C in my country.
Since the Z3C was pretty much a no brainer if you want quality + hardware (All 'compact' variants don't compare spec wise) so I jumped in, and about 2 months I think now and my phone has been perfect to me besides the Cyanogen I'm using.
Figured the 100$ of selling the Z could effectively 'make up' what I paid for the Z3C... if I'd sold it. Still on my desk.
So maybe you can sell your old, cracked phone and 'save' with a Z3C. If you want compact, honestly there's no better choice if you're looking to upgrade.
If you want to save then you can always just get a repair or sell and rebuy a new Z1C.
If I were you, I'd assume that you'll get a perfect phone that wont ever crack unless you drop it. Weigh the other factors; Save Money or Upgrade.
If you aren't having any performance issues with anything like games, why bother upgrading?
Just like with any device, if something goes wrong, people write about it. I've had zero problems with my device, and I have not started any threads stating so. If the screen does spontaneously crack, you should be able to get it repaired or replaced under warranty, so why avoid it?
This is the best phone you can get under 5 inches. The performance is top notch, the battery life is amazing, the camera is just okay, but its waterproof and isn't bogged down by a heavy skin like Touchwiz. It's not a flawless phone, but none are! Even the fan favorite iPhone has it's issues (too slippery, camera lens that sticks out, large bezel around screen, poor battery life).
Get what works for you and don't look back!
Ok guys, i guess these posts were all i needed. Got mine via amazon yesterday. Took the mandarin red one.
Hello everyone!
I recently cracked the screen on this phone. It dropped from my pocket on the parquet. After I took it i saw the one crack across the screen. The display is working but touch works only in small area. So I decided to look for a replacement. But I dont't want to buy the screen with frame, as service suggested me, because it is too pricey in my country. So I want to buy just screen.
And there is a question. Can I find original screen from Sony without frame (i read what it comes only with frame in assembly) or all distributors which sells just display module as original OEM Sony part tells lie?
And if I can't, is there any very good comparable or maybe the same in image quality to original display copy?
Hi. I'm owning small repair service and I can say from experience there is no original LCD without frame. Sony service has only whole sets with frame and speakers but sometimes without flaps. LCDs without frame are never original. Unfortunately there is no tested distributor who always sells good quality replacements. It's all made in China and if You buy one of those it's better to buy from local supplier because You can return it when low quality come out. When You order it from China, You can return only when LCD or touch is not working.
Chamelleon said:
Hi. I'm owning small repair service and I can say from experience there is no original LCD without frame. Sony service has only whole sets with frame and speakers but sometimes without flaps. LCDs without frame are never original. Unfortunately there is no tested distributor who always sells good quality replacements. It's all made in China and if You buy one of those it's better to buy from local supplier because You can return it when low quality come out. When You order it from China, You can return only when LCD or touch is not working.
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Thank You for the very informative response.
But anyway, if anyone has replaced the screen with copy and it is very good quality, please reply.
It is a lottery. So even if anyone has a very good quality copy, it doesn't mean that you would get (from the same seller) the same. Besides - the good quality would mean different things to different people.
I would buy either original LCD or a new phone. As much as I know, you can get later various problems with 3rd party screens. Besides visual quality the cable connections and built-in chip must be good also otherwise you can see mild to heavy distortions very soon.
If I had to change LCD in my own phone I'd take used but original part instead of new replacement.
bookworth said:
It is a lottery. So even if anyone has a very good quality copy, it doesn't mean that you would get (from the same seller) the same. Besides - the good quality would mean different things to different people.
I would buy either original LCD or a new phone. As much as I know, you can get later various problems with 3rd party screens. Besides visual quality the cable connections and built-in chip must be good also otherwise you can see mild to heavy distortions very soon.
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I had bought SGS7 a month later but among 3 phones all was with different screen defects. So i decided to return it and wait for SGS8 and now repair my Z3c (I have to use my HTC One V for daily tasks - a dubious pleasure). I don't want to spend much money on this phone. In the case of display quality for me is the lack of differences with the original or if they are not critical (the image is comparable). I read the forums and some people really got good replacement.
Accidentally dropped my phone today from chest height and the back panel has chipped pretty bad at the corner opposite to the camera module and there are cracks emerging all across the back panel. I wasn't using any cover so I've myself to blame here but I was expecting more from Vivo in terms of the build quality. First drop and the back panel shatters. Never had that happen to any of my previous phones(Nexus, Oneplus, etc.). Any idea how much the replacement would cost in India? Any guidance/tips based on your prior experience would be helpful.
That's a high G impact. Hope none of the internal components were damaged...
Check parts availability in your location; rear covers are generally cheap. Get a OEM rear cover seal if it uses one and isn't included with the replacement cover.
blackhawk said:
That's a high G impact. Hope none of the internal components were damaged...
Check parts availability in your location; rear covers are generally cheap. Get a OEM rear cover seal if it uses one and isn't included with the replacement cover.
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Well, I'm hoping the internals are all ok since the phone seems to be functioning fine. Anyways, I ended up visiting the nearest Vivo service center and they've ordered a replacement panel. Costs 2530 INR. Hope it includes the cover seal that you've mentioned, I'll check with them and update once the replacement is complete. Thanks.
The-Droidster said:
Well, I'm hoping the internals are all ok since the phone seems to be functioning fine. Anyways, I ended up visiting the nearest Vivo service center and they've ordered a replacement panel. Costs 2530 INR. Hope it includes the cover seal that you've mentioned, I'll check with them and update once the replacement is complete. Thanks.
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Not much to be done but what you're doing. It's likely OK if you aren't seeing any issues.