Anyone else notice hairline cracks forming around their Moto X... I have a white X so it's a little more noticeable because the contrast (dirt). I have one at the top (center) near the headphone port, and two on each side of the volume rocker. This reminds me of the iPhone 3GS problems. Another question I have for those that DO have them, have you contacted Motorola for service/warranty replacement?
I've seen this on photos on swappa. When did a quick search, I found pictures of cracks by the headphone jack and around the sim cover.
https://forums.motorola.com/posts/83eb1c001a
Thanks for the link... I didn't even check the sim tray side... Seems as if I'm not the only one
Just an update;I got off the phone with Motorola warranty repair. They will repair or replace my device and send me a loaner in the meantime ( with a security deposit)...
Not too bad
Ya I got three. Two on the Sim card side and one on the volume rocker side. Seems decently solid still so I won't be taking it in.I might tho lol.
Not for sure who your carrier is but I had the same issue.... Called AT&T. They're aware of this issue. Received a new x in the mail the next day under warranty!
Sent from my XT1058 using Tapatalk
If this minor flaw is a common thing....I'd rather just keep my phone.....rather than get another that will probably do the same thing. My phone works flawless. What if I got a less flawless phone in return. Lol
Sent from my Moto X cellular telephone...
I had the same issue with a white woven back. One by the sim tray and one by the audio jack, but they only really showed up once i removed the back cover. I've since swapped it out with a wooden back (Walnut i think?) where i haven't had any of the same issues.
I haven't noticed any. I waited a couple months to order my phone so it's not from the first run. Perhaps they improved the material later.
First run black VZ model here. I noticed a couple near the SIM tray. Think they showed up last month. Nothing major, but if it spreads... Then I'll look into warranty repair / replacement.
Sent from my Moto X
Are people with the problem storing the phone in a pocket where it gets stressed when you sit down etc? Obviously the casing is too brittle, just wondering if it cracking from flexing when in a pocket.
None on mine....but it's been in an otter box from the get go.
Sent from my Moto X cellular telephone...
I am looking to buy this phone and would like to know: all these cracks seem to be on the back cover, correct? If so - isn't it user-replaceable? Why is there a need to send it in for repair?
JoeSchmoe007 said:
I am looking to buy this phone and would like to know: all these cracks seem to be on the back cover, correct? If so - isn't it user-replaceable? Why is there a need to send it in for repair?
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The Moto G's back cover is user replaceable, not the Moto X.
JoeSchmoe007 said:
I am looking to buy this phone and would like to know: all these cracks seem to be on the back cover, correct? If so - isn't it user-replaceable? Why is there a need to send it in for repair?
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Yes, the majority of these cracks seem to be on the back cover. The back is not supposed to be user replaceable on the Moto X. It doesn't look to be too difficult to remove the back as it's just tabs and one big glue spot. Here's the iFixit teardown so you can see how to remove the backing.
Just an update;
So I've been happily using my loaner phone while my original X was being repaired. Today FedEx dropped off my original phone, un-repaired. Same hairline cracks, absolutely no changes to the phone. Called the warranty department, explained my frustrations, and the rep could only "speculate" that it wasn't repaired because they deemed it physical abuse yet, nothing in the repair notes state that.... While typing this reply, Motorola called me back asking if I wanted to keep the loaner phone instead of re-sending my original back in for repair. So after 2 weeks, a minor mess up on Motorolas part, I've got a brand new phone.
TLDR; after a slight hiccup, Motorola replaced my old phone with a brand new device.
So what should I do if I planed to buy this device? I don't eat a device that will crack without any reason
Sent from my Nexus 5 using XDA Premium 4 mobile app
romichaeli8 said:
So what should I do if I planed to buy this device? I don't eat a device that will crack without any reason
Sent from my Nexus 5 using XDA Premium 4 mobile app
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Wouldn't it be easier to eat if it cracks up easy?
And seriously. These are a handful of people posting about this issue. That really doesn't mean its all devices. Or this thread would have hundreds of posts reporting the issue.
Sent from my Nexus 5 using Tapatalk
Mine has hairline cracks on the edge of the back cover. These happened from dropping it in its protective case. 0 damage on the actual phone except for these cracks.
Seems like a weak cover. Anybody eles?
i had one on the very back, up the V on verizon and it was about 1 1/2 inches long. told Motorola and i got a code for a new one. hope they can help you out!
Related
I got my One just last Tuesday. I have been keeping it safe all the time but today while I was sunbathing I fell asleep for just 2 seconds and phone slipped out of my hand and fell from about 15-20cm on pebbles. I was hoping that screen will be fine but I have noticed a small square with about 4 tiny scratches right next to each other. They are very light but noticeable. It looks like I have a piece of dust on it but it's a scratch
Since I got the phone last Tuesday, do you think I'll be able to get a replacement?
It's ridiculous that screens from 2013 still scratch dead easily, I've dropped my One X numerous times and screen is in perfect condition looking brand new. Same with Desire HD...
Could it be possibly faulty?
BTW: It didn't fall directly on pebbles, it slid from a sunbathing chair and fell on pebbles so it really fell from only about 5-10cm. I am gutted
Pebbles/stones/sand contain quartz, a pretty darned hard mineral. Gorilla Glass is rated a 5-6H hardness, while quartz is 7H. It will scratch your screen every time.
Ah, I might give T-Mobile a call and see if I can get it replaced.
H-Streety said:
Ah, I might give T-Mobile a call and see if I can get it replaced.
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On what grounds? Accidental damage is not covered unless you buy insurance.
BenPope said:
On what grounds? Accidental damage is not covered unless you buy insurance.
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I'll just try my luck to see because they have 2 weeks return warranty or something like that. I'll show them the scratch and see if they can actually do anything about it. If not then I'll have to live with it.
H-Streety said:
I'll just try my luck to see because they have 2 weeks return warranty or something like that. I'll show them the scratch and see if they can actually do anything about it. If not then I'll have to live with it.
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People like you annoy me. You damaged your phone, not the reseller nor the manufacturer in any way.
YOU fck up, and then blame the phone? lol jesus christ.
leighaus said:
People like you annoy me. You damaged your phone, not the reseller nor the manufacturer in any way.
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No need to be harsh, I have been having several issues with it anyway including 3 or 4 dead pixels with which I was fine. I agree that it was my fault but since the device hasn't been in a perfect condition anyway it's better if it goes.
Thankfully they have this 14 days warranty which covers accidental damage as well so I should be getting a new handset later this week or early next week.
If you're still under the 14 day return just return it. Then buy a screen protector
Sent from my HTC One using xda app-developers app
ArmedandDangerous said:
Pebbles/stones/sand contain quartz, a pretty darned hard mineral. Gorilla Glass is rated a 5-6H hardness, while quartz is 7H. It will scratch your screen every time.
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thanks for that info i didnt know that
Mine scratched after 2 days which was my fault however when I got mine the tmobile worker was very reckless with mine and she messed up the SIM ejector and sold me a refurbished one, so when I went for the exchange I was told about the 50 dollar restock fee but didn't have to pay (maybe because of the way the worker handled my first device) oh and proof she messed up the SIM ejector was he couldn't get my SIM card out for me! Lol so he activated the one in the box
Sent from my HTC One using Tapatalk 2
ridearoundsolo said:
Mine scratched after 2 days which was my fault however when I got mine the tmobile worker was very reckless with mine and she messed up the SIM ejector and sold me a refurbished one, so when I went for the exchange I was told about the 50 dollar restock fee but didn't have to pay (maybe because of the way the worker handled my first device) oh and proof she messed up the SIM ejector was he couldn't get my SIM card out for me! Lol so he activated the one in the box
Sent from my HTC One using Tapatalk 2
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Good stuff I have already ordered a new case and screen protector so I am prepared when the new one comes later this week. I gave them a ring again and guy from T-Mobile was extremely nice and he told me that I am paying £5 a month for for insurance anyway which I didn't even know since I get first 3 months free but because it happened between those 14 days he would have replaced it anyway.
I've been in touch with HTC and they said that every retailer has to take your old handset back within 28 days even if it's not faulty which is a good thing to know as T-Mobile said they only have 14 days.
So far my second one is good, every here and there I hear a crackle in speaker for brief moment and top front plate is a little separated but just very very slightly but it's better than that horizontal scratch I made which was deep and the jacked up SIM ejector refurbished one I had before
Sent from my HTC One using Tapatalk 2
I was just wondering if it is just my phone. I got the developers edition VZW and when I push on the logo in the back of the phone (back/bottom of the phone) I get a tape sound when I release. Like they forgot to put padding or something in the back.
Is this normal?
I was going to go to the VZ store and see if they have the issue.
Same!
I have the regular vzw moto x and it does the same thing! I thought mine was defective or something. Weird...
I have had three Moto Maker AT&T models and none have had this issue. They have had other issues, including faulty haptic feedback, WiFi antenna, and varying degrees of smoothness at the edges (the wraparound glass or whatever they called it) and on the flash (one phone was completely smooth at the edges and at the flash on the back, another has a more pronounced lip).
Slusho said:
I have had three Moto Maker AT&T models and none have had this issue. They have had other issues, including faulty haptic feedback, WiFi antenna, and varying degrees of smoothness at the edges (the wraparound glass or whatever they called it) and on the flash (one phone was completely smooth at the edges and at the flash on the back, another has a more pronounced lip).
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also moving onto my third moto x. 2 gsm dev editions, and now i'm just going on to a used at&t model. for me:
1st gsm dev: marks on the screen in low light
2nd gsm dev: dirt embedded in the white backing, rattley/loose vibrations, creaky back
i figure, as long as i'm compromising and not getting a perfect device, might as well save $300 and get a used one where my expectations aren't so high. i just hope i get one with tight vibrations. i wish moto would get their crap together, this is such a beautiful phone.
Wait.. so I'm really interested in getting a moto x but it sounds like there are a lot of problems with the build quality.. Is this only with the phones that are manufactured in the US?
Wheyn said:
Wait.. so I'm really interested in getting a moto x but it sounds like there are a lot of problems with the build quality.. Is this only with the phones that are manufactured in the US?
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there are a lot of issues on every new phone released. but there seems to be a good bit from the usa factory. if you are in the states... a motomaker phone is your best bet as far as quality goes. my first one was perfect. but dropped it on day four and busted the glass. so they gave me a new one. this one seems to have a weak vibrator. but that is something i can easily live with. as im not a fan of haptic. but i have yet to turn it off because i dont need the battery savings.
Well, I just tried and mine does it too. I never hold the phone in such a way that I'm actually touching that area so not really an issue for me. It does sound like tape, though.
dymmeh said:
Well, I just tried and mine does it too. I never hold the phone in such a way that I'm actually touching that area so not really an issue for me. It does sound like tape, though.
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while i have no plans of testinf it out...there were leaked pics just before the release that show the x in layers. those pics show that there is some empty space as the back curves up at the camera all the way to the top. there is a lip at the top of the camera to keep the back from flexing in. id imagine that is why you can press down in the first place. just fyi.
OK. So it is normal. From the answers here and going to the Verizon store. They must have a piece of tape for the entire back and a gap at the bottom of the phone. Causing the issue. I am not going to try to do an RMA because it seems to be a design issue.
Aside from this issue, this has been by far my favorite android phone.
Sent from my XT1060 using xda app-developers app
hill180 said:
OK. So it is normal. From the answers here and going to the Verizon store. They must have a piece of tape for the entire back and a gap at the bottom of the phone. Causing the issue. I am not going to try to do an RMA because it seems to be a design issue.
Aside from this issue, this has been by far my favorite android phone.
Sent from my XT1060 using xda app-developers app
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makes sense and agree. i didnt look at ifixit, so i didnt want to say there was tape. but i know the og droid razr had a back that was taped to the battery. and then the battery was connected by a ribbon. of which i ripped and ruined when taking it apart. so be careful if you ever decide to diy. it helps with twist/flex. so i would have to assume they did the same thing on the x. and it sounds like the tape is a bit bigger than it needs to be. no doubt because the usa plant isnt as good at building phones so they made it easier on the employees. which is why peeps are able to push in and hear a tape sound. it sounds like if it were an eighth inch shorter... this would be a non issue.
and i also agree with you that its not worth worrying about. the bad assedness of the phone makes up for the design flaw.
Hi all. I've had my droid turbo for about a month and just before my case arrived for the poor thing it fell out of my pocket. The screen is perfectly fine and so is most of the phone except one of my corners is pretty gnarled up. Nothing affecting it structurally it is just a dent. I wanted to see if anybody had experience with the extremely vague Screen Assurance Program as it says that "Any damage that also includes a cracked housing, missing glass fragments or other significant structural damage" will make it so you could not get your screen replaced. Since it is only a small dent and none of the previously mentioned should I be fine if i need a replacement screen in the future?
Yabbakinz said:
Hi all. I've had my droid turbo for about a month and just before my case arrived for the poor thing it fell out of my pocket. The screen is perfectly fine and so is most of the phone except one of my corners is pretty gnarled up. Nothing affecting it structurally it is just a dent. I wanted to see if anybody had experience with the extremely vague Screen Assurance Program as it says that "Any damage that also includes a cracked housing, missing glass fragments or other significant structural damage" will make it so you could not get your screen replaced. Since it is only a small dent and none of the previously mentioned should I be fine if i need a replacement screen in the future?
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Click to collapse
Can you take a picture?
It's the scrape right there. Other than that the phone is fine. Just want to know if this excludes me from getting a replacement screen down the line if I need it.
Sent from my XT1254 using XDA Free mobile app
Buy a new back on ebay.
Yabbakinz said:
It's the scrape right there. Other than that the phone is fine. Just want to know if this excludes me from getting a replacement screen down the line if I need it.
Sent from my XT1254 using XDA Free mobile app
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I think that wont exclude u from getting a screen replacement. Its a guarentee for 1 year to change the screen for u.
I think that'll be fine, but you may consult with them for sure.
Please delete
Android.is.better94 said:
I have a moto x 2014 pure 5.1 lollipop ..custom and I love it but it has general wear and tear like a small chip in the metal a dent in the dimple and my speaker bars have nicks , I know how easy it is to make up a bs excuse and get a warranty replacement but I fear of getting one with issues like others have has such as burn in and purple haze at low brightness and others that I really didn't get with mine ...so I guess my question is what was your experience with a warranty replacement and do you recommend doing this ? I just would like to start over fresh and clean with no small nicks and an undented moto dimple
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First, you shouldn't lie about something being wrong with your phone to get a replacement for normal wear and tear. Second, maybe take better care of your phone so it doesn't get beat up. But if you want to do it so bad, just deal with whatever kind of phone you get.
Sent from my XT1095 using Tapatalk
Did you start out with a small chip in the metal, a dent in the dimple and speaker with nicks ?
And yes, unless they do not have any refurbished at hand, which is pretty much never, you will get refurbished.
I echo the above. Don't lie to get a phone replaced for wear and tear.
And yes, the phones are refurbs. Even if they don't have an identical refurb (same Moto Maker selections) they will ask you to accept a slightly different color before they offer you a new phone. Refurbs fall into a couple categories... primarily they are going to be 1) phones that were purchased and returned or 2) phones that were sent in for a warranty repair and replaced with another refurb. The first category is typically going to be free from wear and tear, but is often prone to minor defects like screen calibration issues, gaps in the body, etc... things that picky people would return the phone for. The second category will likely not have those issues, but will instead have wear and tear like minor surface scratches.
I have used my phone Insurance many many times back when I soft bricked my phone and had no clue how to return it back to stock. the best way to do it is to say that your phone is lost not stolen then you will be able to keep the one handset and then get a new one and they will ask you if you find your old phone to please return it but you and I both know that will never happen two phones are better than one. If you say your phone is stolen they will block your phone just tell them it is lost. And it sounds like you need one of those gigantic spongebob OtterBox cases.
sent from my i337 bumpin that CarHDRom
robot_head said:
I have used my phone Insurance many many times back when I soft bricked my phone and had no clue how to return it back to stock. the best way to do it is to say that your phone is lost not stolen then you will be able to keep the one handset and then get a new one and they will ask you if you find your old phone to please return it but you and I both know that will never happen two phones are better than one. If you say your phone is stolen they will block your phone just tell them it is lost. And it sounds like you need one of those gigantic spongebob OtterBox cases.
sent from my i337 bumpin that CarHDRom
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I wouldn't do that either, since that's insurance fraud.
raptir said:
I wouldn't do that either, since that's insurance fraud.
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What is wrong with people? It's wrong and then you go and brag about it on a public forum! Geez!
Sent from my XT1095 using Tapatalk
I'd say it depends on how rare your phone design is. If you have black and black they'll probably give you a refurbished. If you have an odd combination then they'll probably make you a new one. I did an advanced exchange for a brick when upgrading and I got a new one (black with slate back 32gb). Although the top grill was loose and I had to glue it back. I wouldn't worry about nicks though. I've had mine for about three weeks and it's starting to look just like the old one. If you have issues then send it back otherwise it really isn't worth it.
Sent from my XT1095 using Tapatalk
Didn't know so many people were boy scouts about such a insignificant thing ....only considered because my warranty goes out it October why not take advantage and just get a new one but otherwise no I take good care of mine as all my phones it still looks great I'm just worried about getting screen burn in and other hardware problems after warranty is done
Android.is.better94 said:
Didn't know so many people were boy scouts about such a insignificant thing ....only considered because my warranty goes out it October why not take advantage and just get a new one but otherwise no I take good care of mine as all my phones it still looks great I'm just worried about getting screen burn in and other hardware problems after warranty is done
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Click to collapse
Screen burn in is not a hardware problem. It's normal wear and tear on an AMOLED display. Each display may be more or less susceptible to it, but given the right use pattern every AMOLED screen is going to develop burn in. If you wanted to avoid it you should have bought a phone with an LCD.
And it is significant because fraudulent warranty claims drive up prices across the board.
I know its not a hardware thing, I've gotten my answer anyway
I think that if you have insurance you should use it you are paying for the service and when your new phone arrives you also pay for the deductible. If there's a way to get something free or close to nothing in this world I will do it. I'm sorry that the majority of the community doesn't feel the same
Sent from my GT-I9505 using XDA Free mobile app
Damage is done. Figured I may take this "opportunity" to try another device. Obviously unlockable bootloader is required. I'll dig around on some of the other forums, but wanted to ask here if anyone has experience with the Moto X Pure or Nexus 5X? Those are the two that have peaked my interest so far. Thanks for any beta you can provide.
The Nexus will be more frequently updated than the Motorola device. However, other than the screen being an IPS LCD, the X Pure I feel is the better device all around.
i would suggest you get this..
http://www.amazon.com/Enfain-Wrist-...F8&qid=1462818858&sr=8-1&keywords=wrist+strap
pr0ndigy said:
i would suggest you get this..
http://www.amazon.com/Enfain-Wrist-...F8&qid=1462818858&sr=8-1&keywords=wrist+strap
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Lol i was going to do the same joke
From my personal story i dropped my n6 one time doing my cardio jumping rope
Phone's screen just fall right on the floor tile... I immediately check
Camera ok, screen ok etc...
1 day after ive finally see that the top bar speaker, you know the little plastic thing, was pushed. So pushed that now the top bar speaker is nearly at the same level of the frame... And led still works
I think the ringke Max cover saved my screen and I'm loving much more my n6 and his scars.
Ps: I've by a Bluetooth headset after that
Thank you I've you read this entirely
bigtimejdub said:
Damage is done. Figured I may take this "opportunity" to try another device. Obviously unlockable bootloader is required. I'll dig around on some of the other forums, but wanted to ask here if anyone has experience with the Moto X Pure or Nexus 5X? Those are the two that have peaked my interest so far. Thanks for any beta you can provide.
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Click to collapse
I would go with a 5x. I have had both and I currently use the 5x. It is a great device and I would recommend it to anyone. With a good custom ROM its bullet proof. Unless you drop it of course lol.
MellowRoms for the Nexus 6 and 5x has moved to Facebook
https://www.facebook.com/groups/212715385759035/
pr0ndigy said:
i would suggest you get this..
http://www.amazon.com/Enfain-Wrist-...F8&qid=1462818858&sr=8-1&keywords=wrist+strap
Click to expand...
Click to collapse
Yeah, I need something like that. I've actually cracked the screen 3 times. All of which were during periods I had the case off. Took if off to clean and lost a couple of the buttons in the case and just hadn't gotten around to ordering one.
So anyway, I just went ahead and ordered the Moto X Pure. I'll fix the N6 and maybe sell it to get a 5x too. Thanks for the feedback.
I just dropped my nexus 6, only 1/3 of the screen is lit and there's just a bunch of lines. I don't have enough money to buy a phone with equal specs. So how hard is it to replace the digitizer?
Sent from my SAMSUNG-SM-G530AZ using XDA-Developers mobile app
If you had a bad digitizer, your display would still function but touch inputs wouldn't register properly if at all. The AMOLED display is what is wrong with your device. Since digitizer and display are fused together, replacing the complete assembly is actually rather easy. However, replacement screens are not cheap. In fact, they aren't much less expensive than sending the Nexus in to Motorola and having them replace the screen for $175.
I'd like to chime in and make a suggestion.
Forearm curls.
This should help increase your grip so it won't be so easy to drop the phone.
Granted, it's an "over time solution". However, it should save some money in the long-run from lost/damaged phones.
That, or just superglue it to your palm.
Nitro1max1 said:
I just dropped my nexus 6, only 1/3 of the screen is lit and there's just a bunch of lines. I don't have enough money to buy a phone with equal specs. So how hard is it to replace the digitizer?
Sent from my SAMSUNG-SM-G530AZ using XDA-Developers mobile app
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Click to collapse
It is quite easy to replace. There are plenty of video's on Youtube that show you how it works.
I bought a digitizer two month ago via Amazon. Had to release ~26 screws. Most sensitive part was to detach the connectors (very fragile!).
It went quite ok and I am now very happy with a full functional Nexus 6.
The digitizer did cost me $160,-. Quite some money, but better than a new investment in a brand new phone (A-brand).
pinibo said:
It is quite easy to replace. There are plenty of video's on Youtube that show you how it works.
I bought a digitizer two month ago via Amazon. Had to release ~26 screws. Most sensitive part was to detach the connectors (very fragile!).
It went quite ok and I am now very happy with a full functional Nexus 6.
The digitizer did cost me $160,-. Quite some money, but better than a new investment in a brand new phone (A-brand).
Click to expand...
Click to collapse
I've repaired some phones in my time, but never in a phone that was pressed together with clips. I wasn't about to spend that money and possibly screw up. I went ahead and bought a HTC Desire Eye for $120. Maybe some day I'll fix the Nexus but no today
Sent from my GT-I9500 using XDA-Developers mobile app
I broke one of these and I feel your pain. I ended up just buying another from Amazon and left the broken one in my drawer. If this other one manages to break I'll probably grab a 5x or something budget. I can't be bothered to pay $175 for the repair when Moto has awful customer support now and the phone is only worth about 200 total.