[Q] Problems syncing contacts and calendar from default Microsoft account - Windows Phone 8 Q&A, Help & Troubleshooting

Hello,
When I first turn on my phone, I added my Microsoft account. Then it downloaded the contacts, calendar events and emails.
Later on I updated a contact and realized that it didn't sync to my phone. I tried doing it manually (keeping my finger on the account and taping Syncronize) but that didn't do it.
So I thought maybe something was wrong so I reset the phone to factory settings, add my Microsoft account and... ONLY 3 CONTACTS copied over. I wipe the phone a second time and I get the same result. Third try, all my contacts are back but still not syncing.
Then I see that the only checkbox available for syncing on my default account is email. So it doesn't seem to sync contacts and calendar (which is weird). So, to test it, I modify an even on my phone and wait. It was never copied over to outlook.com.
Why? Why can't I syng all three easily like it does on my Windows 8 computer?
Did this happen to any one else? What can I do about it?
Thanks

Haven't seen that happening before. Normalyl I would say that a hard reset should fix that problem but given that you already tried that it seems like a rather severe problem. Perhaps there is something wrong with your Outlook.com-Account. You might want to contact their support team?
What phone are you using?

StevieBallz said:
Haven't seen that happening before. Normalyl I would say that a hard reset should fix that problem but given that you already tried that it seems like a rather severe problem. Perhaps there is something wrong with your Outlook.com-Account. You might want to contact their support team?
What phone are you using?
Click to expand...
Click to collapse
I didn't think of that! I keep trying to debug the phone but yes it could be on the outlook.com side. I'll check that out. Thanks.
I did a test yesterday. I added a new even in my calendar and it did sync. But I modified a contact and that did not sync. Very strange...

StevieBallz said:
Haven't seen that happening before. Normalyl I would say that a hard reset should fix that problem but given that you already tried that it seems like a rather severe problem. Perhaps there is something wrong with your Outlook.com-Account. You might want to contact their support team?
What phone are you using?
Click to expand...
Click to collapse
Thank you so much for that tip! I got support from them and there was indeed a problem with my account itself which they fixed and now it works fine! :good:

Related

Cannot Send email without deleting account first!

I have an amazingly annoying problem whereby I set my email account up on my Kaiser and it works perfectly for a few days sending email, then all of a suddenly stops sending email, giving me the message about network coverage and checking your settings. The ONLY way I can fix it is delete the account from the phone, then recreate it again – using EXACTLY the same settings. Again the account will send email without a problem for a couple of days (using the SMTP server smtp.t-email.co.uk on T-Mobile in the UK) then fail again.
Has anyone come across this before as its driving me crackers now
Thanks
Same problem here...
That's funny, I thought it was just me. I have gotten really good at setting up my account again. I thought it was ROM specific, but have had it happen on other rom's. I use gmail which needs secure data connection. Do you use something else?
Oddly enough, I have both a gmail account set up (although I never use this to send email) and a pop3 email account from my ISP which is causing me all the problems!
Are you using an IMAP account by any chance?
I noticed I would have similar trouble with mine, and it happens if I try to delete a message or otherwise move one between folders.
The first time this happened I went the delete/readd account path as well, but the second time I managed to link it to the fact I had just deleted a message. I brought the message back from the trash can to where it was initially, and the account would sync again.
oops - just reread and noticed your problem was sending, mine was the whole send/receive process that would fail. Still leaving here in case it can lead to something...
So then, this has worked 100% for the past 9 days and now its happened again. I haven't changed anything on my phone. Do I have to delete the account and lose all my messages AGAIN!?
Do some searching -- this sounds like the email issue that Microsoft issued a fix for a few months back
I have saerched and found threads on several boards aabout this problem. none of which contain a solution!
Just to update...Flashed to a brand new ROM (NGY Professional 1.2), email has worked for 2 weeks and the problem has hit again - cannot send email until I delete the account!
Sounds like its fragile to stress and makes it hang on certain job making it loop working out the last string. I am not sure but perhaps sending is in que and it tries to look for deleted/moved data and wount proceed forward. However I would make a backup of my mail then delete all (in/out) then see if it picks up the pace. Then I would try to work it and see whats bugging it, by that I mean send/recieve, move/delete, quit/restart -> synch +++ Dropp a comment on youre observations, perhaps we/me/someone get a more clear image of youre issue and can solve/explain this issue.
Link to Windows Mobile 6.1 Hot Fix for Sending POP and IMAP E-mail
LDJ said:
I have saerched and found threads on several boards aabout this problem. none of which contain a solution!
Click to expand...
Click to collapse
Well you didn't search enough because the last time I replied to a thread about this problem I included a link to the download page. Open wide for the spoon feeding - Windows Mobile 6.1 Hot Fix for Sending POP and IMAP E-mail
Flying Kiwi said:
Well you didn't search enough because the last time I replied to a thread about this problem I included a link to the download page. Open wide for the spoon feeding - Windows Mobile 6.1 Hot Fix for Sending POP and IMAP E-mail
Click to expand...
Click to collapse
Thanks for the response (and sarcasm!), but it wont install - the phone just reboots during the attempted installation...
LDJ said:
Thanks for the response (and sarcasm!), but it wont install - the phone just reboots during the attempted installation...
Click to expand...
Click to collapse
It's annoying when it's a known issue and someone even prompts you so (burtcom). xda-dev is meant to be more of a self help forum so going over old ground is not good. The update worked with the UK WM 6.1 HTC ROM release (although hardly anything else did) so unless you're wanting to go back to the official ROM, you'll need to see what people in the thread related to the custom ROM you're using, have to say about it.
Good luck and I'll try not to be scarcastic next time if you take prompts to search for the answer because it's already been discussed, more seriously.

Unrevoked team: Issue Tracker

Its down. Dont post things that are wrong with out stuff here, it's not the point of this thread.
hey ozzeh i tried your rom and it will not boot up for me. it just stays at the htc screen i waited ten minuets and nothing at all any ideas ?
with capten jarger rom it freezes on me and the facebook sync is broke
B-dub25 said:
hey ozzeh i tried your rom and it will not boot up for me. it just stays at the htc screen i waited ten minuets and nothing at all any ideas ?
with capten jarger rom it freezes on me and the facebook sync is broke
Click to expand...
Click to collapse
Do you honestly think this is the place to ask that?
Yea I did ,sorry mods can delete that post it said post bugs and issues. I thought it might be a issue or bug ,sorry about that
B-dub25 said:
Yea I did ,sorry mods can delete that post it said post bugs and issues. I thought it might be a issue or bug ,sorry about that
Click to expand...
Click to collapse
Actually, if you reread the OP, it instructs you to follow the provided link, register, and post your issue or bug there.
You are correct I'm sorry ozzeh long long day at work I'm half a sleep .( won't happen again)
I registered an account, but didn't receive an register email and I am unable to login. I performed a password reset, and that sent me an email that I had an account, but I still cannot login with the new password. Is there something going on?
Alpha Maven said:
I registered an account, but didn't receive an register email and I am unable to login. I performed a password reset, and that sent me an email that I had an account, but I still cannot login with the new password. Is there something going on?
Click to expand...
Click to collapse
Josh probably screwed up exim, I'll manually authorize all pending accounts.
Alpha Maven said:
I registered an account, but didn't receive an register email and I am unable to login. I performed a password reset, and that sent me an email that I had an account, but I still cannot login with the new password. Is there something going on?
Click to expand...
Click to collapse
I have the same problem. Can you check for an account 'loryndm'. I love your ROM and would like to assist in testing.
Email authentication has been changed to automatic, hopefully this will cut down any more issues
Ok Again Awesome job Unrevoked team!~
I have noticed in the Recovery menu's that some glitches are present not allowing the ability to go back...
The ++++++BACK++++++ doesn't show up sometimes.
I have fiddled with it and of course get it to work by clicking the power button a few times or even holding it in...
Just wanted to put this outthere
Unrevoked 3 Rooting Issues with my Droid Incredible.
I know it says to not post problems here but I am in desperate need of a solution...please help.
The company I work for uses Microsoft Exchange Server for our Email Service and before I rooted my Droid Incredible I was able to use the Exchange Activesync service on my phone to sync with my work's email without a problem.
Now that I rooted my phone I receive an error telling me I am unable to connect to the exchange server. I have already attempted to use "K-9 Email Client" and "Lockpicker" to see if I could connect. No luck... I believe the issue is with a missing certificate but I am not sure. I have already contacted my IT Department at my work which ended up being useless cause they are unaware of how to locate the certificate for our email service.
Anyways if anyone could shed some light on this please do...Thank you!
Also Facebook does not sync contacts, the live feed works fine.
I don't really mind this cause I'm using "FB Sync" to get my friends pictures but I do miss having all of Facebook contacts shown in my Contacts List.
Phone: HTC Incredible
Rom: ClockworkMod 2.5.0.1
Kernel: 2.6.29-Hydra-ocuv-ov-n-v07
[email protected] #16

[Q] Sync problems Facebook & HTC One

Since day one I am not able to open my Friends-list in Facebook on my HTC One phone. When clicking on Friends I will get this message: Cannot retrieve friends list. Please try again later. [1/An unknown error occurred]
When checking Settings/Accounts & Sync in Android I will find an red refresh symbol of Facebook and this message: Sync is currently experiencing problems. It will be back shortly.
I did completely remove Facebook, People and Contacts on my tablet, phone and PC. But after re-installing everything, the problem remains.
I am not able to see my friends list and can not tag friends in a post. Also my contacts pictures in Android are not synced with the Facebook profile pictures.
What can I do to solve this annoying problem?
460 views and 0 replies, damn. Nobody got a clue? I tried to contact Facebook as well, but no help from them either.
PGLion said:
460 views and 0 replies, damn. Nobody got a clue? I tried to contact Facebook as well, but no help from them either.
Click to expand...
Click to collapse
Well, I'm not sure if it is related, but I guess you should give it a try:
http://forum.xda-developers.com/showthread.php?t=2218545
Hope this helps!
xineis said:
Well, I'm not sure if it is related, but I guess you should give it a try:
http://forum.xda-developers.com/showthread.php?t=2218545
Hope this helps!
Click to expand...
Click to collapse
Thanks for helping xineis!
I tried those steps but that didn't help either.
I removed and/or cleared:
PC>Facebook>Account Settings>Apps>every single app
Phone>Accounts & Sync>Facebook
Phone>Accounts & Sync>Google
Phone>Apps>All>Contacts Storage
Phone>Apps>All>Facebook (also uninstalled updates)
Phone>Apps>All>Facebook for HTC Sense
Phone>Apps>All>Google Contacts Sync
Phone>Apps>All>HTC Sync
Phone>Apps>All>People
I also removed all contacts from Google contacts on my PC.
After these steps I open Facebook, and after filling in my credentials I choose Sync all. After a few minutes, when I check the Phone>Accounts & Sync>Facebook option I will find an exclamation mark right next to the refresh symbol within Facebook Contacts.
I tried all kinds of configuration but never have been able to solve this issue. Facebook will simply not sync the contacts.
More suggestions please!
Just tried a full wipe but that also does not change anything. Than I tried another Facebook account and that worked just fine. But when I tried mine, same problem remains. Must be an error on Facebook server.
How can I contact Facebook directly? The help function sucks and it seems they just ignore my messages
PGLion said:
Just tried a full wipe but that also does not change anything. Than I tried another Facebook account and that worked just fine. But when I tried mine, same problem remains. Must be an error on Facebook server.
How can I contact Facebook directly? The help function sucks and it seems they just ignore my messages
Click to expand...
Click to collapse
You even tried the "change password" step?
humm, I don't have the One (yet), but as any Android device it probably has that reset button (is that the "factory reset"?). I know it's a little harsh but it could (maybe) solve your problem...
Have you tried alternative facebook apps like Fast for Facebook and Haxsync? See if they have are having sync issues as well. Also, is your phone 'authorised' by Facebook? Long shot but worth trying
Sent from my M7 using xda premium
Dont mean to sound simple but...
PGLion said:
Just tried a full wipe but that also does not change anything. Than I tried another Facebook account and that worked just fine. But when I tried mine, same problem remains. Must be an error on Facebook server.
How can I contact Facebook directly? The help function sucks and it seems they just ignore my messages
Click to expand...
Click to collapse
PGLion said:
Just tried a full wipe but that also does not change anything. Than I tried another Facebook account and that worked just fine. But when I tried mine, same problem remains. Must be an error on Facebook server.
How can I contact Facebook directly? The help function sucks and it seems they just ignore my messages
Click to expand...
Click to collapse
Ok I had the same problem for ages and one day realised that not all syncs were on - under phone settings yes but apps have individual settings that cannot be overridden by your phone... I'm sure you wouldve tried something so simple but just in case - go into your Facebook app on your phone, under the menu tab select 'app settings' and at the very very bottom of the list there is an option for how to sync contacts i.e. none, all or existing only ...
This is probably something that you've already tried but hey, I was silly enough to not realise!!
I'm sorry if this was not much help, aside from blissful simplicity I am unable to assist.
very useful info
Thanks so much for the useful info ^^^....had this same problem and thought it was the recent kitkat 4.4.2 update. Thanks...am sorted

[Q] Exchange active sync

Help Please
My contacts don't sync with exchange server 2007 sp1. Mail & Calendar work flawlessly. Don't want to use Touchdown.
I searched all over but didn't find a solution. Thanks
I don't have any issues. You could try deleting the account, clearing the data in the individual apps and then setting it up again.
bugsy said:
I don't have any issues. You could try deleting the account, clearing the data in the individual apps and then setting it up again.
Click to expand...
Click to collapse
Thanks. I tried that and it didn't work. Also reset the device and no luck. All my other devices work
they wont sync out all your contacts but when you type in the to field it will search for them.
wallyn said:
Help Please
My contacts don't sync with exchange server 2007 sp1. Mail & Calendar work flawlessly. Don't want to use Touchdown.
I searched all over but didn't find a solution. Thanks
Click to expand...
Click to collapse
I have a similar issue. Contacts will sync the first time, but never again after that. One trick I used to make it work was to initially set my sync at five minutes and to let it sit for an hour until it all synced (I have close to 2000 contacts). After it was done syncing I switched to push.
I switched to the kitkat email/exchange for a little while, it worked much better. I was having problems with unread counts so I changed back.
drunkfatjew said:
I have a similar issue. Contacts will sync the first time, but never again after that. One trick I used to make it work was to initially set my sync at five minutes and to let it sit for an hour until it all synced (I have close to 2000 contacts). After it was done syncing I switched to push.
I switched to the kitkat email/exchange for a little while, it worked much better. I was having problems with unread counts so I changed back.
Click to expand...
Click to collapse
I gave up and use Touchdown for the contacts and the native clients for mail & calendar. The only drawback is I have to enter a nes contact in the Touchdown app and the native app. I hope this will work in kitkat
wallyn said:
I gave up and use Touchdown for the contacts and the native clients for mail & calendar. The only drawback is I have to enter a nes contact in the Touchdown app and the native app. I hope this will work in kitkat
Click to expand...
Click to collapse
not sure this works, but are you sure that those contacts are selected to show up under your contacts? I'm sure they are but i thought i would throw it out there since someone said that it will search for them in the address bar but not show them up under contacts. Might jsut be a settings button for that.
On another note, i saw in another email thread that someone set their phone up with the certificates to ssl/tls (accept all certificates) instead of the stock ssl/tls setting. (not sure the ssl/tls is right but its some set of letters lol).
jayboyyyy said:
not sure this works, but are you sure that those contacts are selected to show up under your contacts? I'm sure they are but i thought i would throw it out there since someone said that it will search for them in the address bar but not show them up under contacts. Might jsut be a settings button for that.
On another note, i saw in another email thread that someone set their phone up with the certificates to ssl/tls (accept all certificates) instead of the stock ssl/tls setting. (not sure the ssl/tls is right but its some set of letters lol).
Click to expand...
Click to collapse
Thanks for your response. I have all my contacts in the primary contacts folder. I even got rid of the subfolders because I know that jb doesn't do subfolders. I couldn't even get an initial sync for contacts. It won't find them in the address bar either
wallyn said:
Thanks for your response. I have all my contacts in the primary contacts folder. I even got rid of the subfolders because I know that jb doesn't do subfolders. I couldn't even get an initial sync for contacts. It won't find them in the address bar either
Click to expand...
Click to collapse
did you try erasing all accounts and then doing the certificates thing i just mentioned above. the guy i saw had your same issues and thats what he did. He didn't know if it had to do with that or not but he said his contacts started populating after that.
jayboyyyy said:
did you try erasing all accounts and then doing the certificates thing i just mentioned above. the guy i saw had your same issues and thats what he did. He didn't know if it had to do with that or not but he said his contacts started populating after that.
Click to expand...
Click to collapse
I even did a hard reset and installed the echange first. Will try the certificates soon Thanks

Massive GMAIL Issue

Guys, I really need help and at my wits end. I left the android platform for a bit to IPhone X....Needless to say I want to use my Note 8 again. For the life of me, I cannot get gmail to sync anymore. I tried removing my google account, I tried a factory reset, I tried adding my google account to another android device...everything syncs like contacts, calendar etc....but NOT GMAIL.
I am at a total loss here as it still works fine on my IOS device and doesn't matter if I use WIFI or cell data. Any experts here with any clue...I'm dying here.
I would also like to add that I do not think its my device as this issue exists on 2 android devices I tried and I can add a different gmail account to either device with zero issues. Seems like something is specifically blocking my gmail (maybe a security or config setting somewhere) from allowing it to sync on the gmail app.
I am starting to think its not the gmail app itself but rather some setting (or something corrupt) in how sync syncs gmail. The issue must be with sync not my devices and not the gmail app because on the same devices, other gmail accounts work fine and other items sync fine (except gmail), factory resets, removal and re-adding accounts, etc do not work
mike3000000 said:
Guys, I really need help and at my wits end. I left the android platform for a bit to IPhone X....Needless to say I want to use my Note 8 again. For the life of me, I cannot get gmail to sync anymore. I tried removing my google account, I tried a factory reset, I tried adding my google account to another android device...everything syncs like contacts, calendar etc....but NOT GMAIL.
I am at a total loss here as it still works fine on my IOS device and doesn't matter if I use WIFI or cell data. Any experts here with any clue...I'm dying here.
I would also like to add that I do not think its my device as this issue exists on 2 android devices I tried and I can add a different gmail account to either device with zero issues. Seems like something is specifically blocking my gmail (maybe a security or config setting somewhere) from allowing it to sync on the gmail app.
I am starting to think its not the gmail app itself but rather some setting (or something corrupt) in how sync syncs gmail. The issue must be with sync not my devices and not the gmail app because on the same devices, other gmail accounts work fine and other items sync fine (except gmail), factory resets, removal and re-adding accounts, etc do not work
Click to expand...
Click to collapse
You would do best to call Google and tell them your issue. I have never had gmail not sync when it is toggled to do so.
@mike3000000,
Have you tried all the recommendations on this page > https://support.google.com/mail/answer/4780745?hl=en
If so, and problems persist, go to the Google Gmail forum and post your issue there > https://productforums.google.com/forum/#!msg/gmail/QGmx0I_lDa8/jZOAbHf5CQAJ
mike3000000 said:
Guys, I really need help and at my wits end. I left the android platform for a bit to IPhone X....Needless to say I want to use my Note 8 again. For the life of me, I cannot get gmail to sync anymore. I tried removing my google account, I tried a factory reset, I tried adding my google account to another android device...everything syncs like contacts, calendar etc....but NOT GMAIL.
I am at a total loss here as it still works fine on my IOS device and doesn't matter if I use WIFI or cell data. Any experts here with any clue...I'm dying here.
I would also like to add that I do not think its my device as this issue exists on 2 android devices I tried and I can add a different gmail account to either device with zero issues. Seems like something is specifically blocking my gmail (maybe a security or config setting somewhere) from allowing it to sync on the gmail app.
I am starting to think its not the gmail app itself but rather some setting (or something corrupt) in how sync syncs gmail. The issue must be with sync not my devices and not the gmail app because on the same devices, other gmail accounts work fine and other items sync fine (except gmail), factory resets, removal and re-adding accounts, etc do not work
Click to expand...
Click to collapse
Are you SURE you've gone through ALL the settings in the GMail app? Theres a couple, if not checked, will screw up the sync. Like make sure all your inboxes are set to sync AND notify. Make sure you have it set to sync the last 30 days of mail (or however long you like).
Also go to accounts in settings and make sure all the sync settings are toggled on. Unless Google is having server issues, it's most likely something simple you've missed which is easy to do.
See if it works with Bluetooth turned off. My Gmail app seems to sync immediately (like it's meant to) and also the Google Play app updates complete and install without any delays.
I had this issue some time ago, with my note 8, not as bad as your case, there were some periods when no sync at all, I could verify that the issue was not gmail itself, as I have 3 devices with the same gmail account, the other two always received the emails normally, long story short, I solved the problem using macrodroid to trigger gmail sync every 10 minutes, I know that this is not a real solution, but I have used it for almost a year, as I use macrodroid for a lot of things, I really forgot àbout it untill now when reading your post
Exterem_frustrated said:
See if it works with Bluetooth turned off. My Gmail app seems to sync immediately (like it's meant to) and also the Google Play app updates complete and install without any delays.
Click to expand...
Click to collapse
winol said:
I had this issue some time ago, with my note 8, not as bad as your case, there were some periods when no sync at all, I could verify that the issue was not gmail itself, as I have 3 devices with the same gmail account, the other two always received the emails normally, long story short, I solved the problem using macrodroid to trigger gmail sync every 10 minutes, I know that this is not a real solution, but I have used it for almost a year, as I use macrodroid for a lot of things, I really forgot àbout it untill now when reading your post
Click to expand...
Click to collapse
You realize this is a 15-month-old thread? I'd say by now the OP figured it out. LOL.
Mr. Orange 645 said:
You realize this is a 15-month-old thread? I'd say by now the OP figured it out. LOL.
Click to expand...
Click to collapse
Obviously still an issue for some. Who is OP? Is there a solution?
Exterem_frustrated said:
Obviously still an issue for some. Who is OP? Is there a solution?
Click to expand...
Click to collapse
How is it obviously still a problem for some people? No one has replied in this thread for 15 months, until you resurrected it just to say you don't have that issue an tell the OP to turn off his Bluetooth.
Who is the OP? He's the Original Poster who started the thread. Who knows if he found a solution, but he obviously hasn't been here in 15 months, so my guess is he either solved it or gave up on it.
Mr. Orange 645 said:
How is it obviously still a problem for some people? No one has replied in this thread for 15 months, until you resurrected it just to say you don't have that issue an tell the OP to turn off his Bluetooth.
Who is the OP? He's the Original Poster who started the thread. Who knows if he found a solution, but he obviously hasn't been here in 15 months, so my guess is he either solved it or gave up on it.
Click to expand...
Click to collapse
Because I am one of those "some people". Obviously. And I do have this problem. Obviously, otherwise I wouldn't be searching for a fix or offering my suggested one.
If resurrecting an old thread bothers you so much why bother replying.
Exterem_frustrated said:
Because I am one of those "some people". Obviously. And I do have this problem. Obviously, otherwise I wouldn't be searching for a fix or offering my suggested one.
If resurrecting an old thread bothers you so much why bother replying.
Click to expand...
Click to collapse
It doesn't bother me at all. I prefer people to search for issues before creating new threads. I didn't realize you were having issues as well, since you never said you were having issues. You actually said you Gmail syncs immediately like it's supposed to, which lead me to believe that you were NOT having an issue. Generally people don't say their phone is behaving as it's meant to, if they're having problems with it.
I thought you were just offering a solution to a very old thread for some reason. I was just letting you know it was an old thread, and the OP, to whom you were offering a solution, had moved on.
Then when you said others were obviously still having issues, I questioned that, as it was not obvious to me. Especially since your post was about how your Gmail syncs immediately and Google Play updates without delay, and your phone is functioning as it's meant to (in your words). Maybe I should've understood you wanted it to function MORE like it's meant to?
Then you asked who the OP was, so I explained that.
And you wanted to know what his solution was, so I explained I didn't know, since he had moved on.
So it didn't bother me. I was merely conversing with whom I believed to be another civilized adult. Sorry I offended you, though.

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