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My Xperia Z failed the water test out of the box!

Hello all, just wanted to inform all that I've experienced this odd thing with the Z that no one has seemed to have gone through, not sure of course...
But before anything else, as it was a huge selling point for a lot of hiking and travelling me, the water proofing needed to be tested.
I took it out of the box, peeled the plastic protectors off the front and back glasses, threw it in a glass.
- Now my camera has some fog inside, the volume down button has started to work again after half an hour, the loudspeaker is understandably very bad right now.
- Currently trying to get the fog out of the camera and hoping the loudspeaker to go back to normal.
- I will contact Sony tomorrow to discuss the problem and will update this as often as I can.
/**************************************************************/
Solved!
- As Akiainavas has pointed out to me, it is actually written in the instructions manual, it is normal for the camera to get foggy between shifts from under water to outside the water, I've tested it work perfectly under water.
- Once dried out, all is good, it just took a lot longer for me compared to other people because of the low room temp I am used to I guess.
- The phone is all good, all working.
* Now on the to-do list: Unlock, Root, Flash, Enable Bravia through the whole user experience!

I heard that this is actually not uncommon. Let it dry. Try again tomorrow.

Indeed, i tested it the day i got and noticed the sound was very low after it was wet. After a half an hour (max 1 hr) sound will come back with normal volume. It's some protection thing i guess

It's just water on the speaker membrane that distorts the sound. Haven't got my phone yet, but try blowing it out. Waiting it out should work as mentioned.

AlienCraB said:
Now my camera has some fog inside
Click to expand...
Click to collapse
Still have that problem?

Maybe its a faulty device with regard to that camera fog.... Can happen to one in thousand devices...
Surely sony will replace it...
Sent from my HTC_Flyer_P512_NA using xda app-developers app

nikhiltanwar said:
Maybe its a faulty device with regard to that camera fog.... Can happen to one in thousand devices...
Surely sony will replace it...
Sent from my HTC_Flyer_P512_NA using xda app-developers app
Click to expand...
Click to collapse
This brings up a Good question. Has anybody read the warranty?Does it actually Say You are Covered it you purposefully dunk it in a bowl of water?
I mean I understand there have been demonstrations doing this but it Seems like a really silly thing to do with your brand new phone

stiffi2011 said:
This brings up a Good question. Has anybody read the warranty?Does it actually Say You are Covered it you purposefully dunk it in a bowl of water?
I mean I understand there have been demonstrations doing this but it Seems like a really silly thing to do with your brand new phone
Click to expand...
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the matter is...
xony xperia Z has the CERTIFICATION, wich isn't something you say you have, is something that has to been tested by a specific organization...
so if is certified i think you have warranty right...

never had any issues with fog in the camera on my xperia acro s, even after having it in my pocket while swimming
the speakers issue is common though, but thats expected, as water is going to get inside the speaker holes no matter what, but all I need to do is just shake the phone and blow where the speakers are and they work perfectly fine after that

Uh...did you even at least try to test out to make sure the phone is working good before dumping it into the water?

Right, it's been 12 hours now, I left it to dry out in a bag full of humid absorbing silicon bags over night.
- Right now the fog inside the camera lens is gone.
- However I think it is out of battery so I plugged into charging.
CaFFeiNe666 said:
the matter is...
xony xperia Z has the CERTIFICATION, wich isn't something you say you have, is something that has to been tested by a specific organization...
so if is certified i think you have warranty right...
Click to expand...
Click to collapse
Exactly what I have in mind, I will be contacting Sony about this no matter what, the phone failed the water test out of the box, it is a feature they promote and demonstrate heavily. If they don't cover it in their warranty despite all the promotion and the effort they have put in this phone, then they are just idiots who have absolutely no idea of how one device failing like this can damage the image if they don't back it up with their warranty.
rycexboi said:
Uh...did you even at least try to test out to make sure the phone is working good before dumping it into the water?
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Yes, it was all fully working - tested its other features without opening any of the covers to make sure the water test was legit for an hour or so.
/***************************************************/
Update: The phone is working, buttons all working, speaker working, camera fog gone and this time it didn't come back as soon as I took it out of the air lock bag.
I am still contacting Sony to get information on what I should do, how I should feel...
I will test it again after my talk with them and on the direction they've given. Mind you, I tested it only in a half full glass of water so what I will do is to try and reproduce the problem.
/***************************************************/
Update 2: I have just noticed that the charger is actually 1.5A and you cannot charge the phone from a computer unless you have a non-standard USB port like a 3A one that Gigabyte motherboards have.

Put mine in a vase of water yesterday for 5 mins and all was well, love it
Sent from my C6603 using xda premium

When submerged, and after that:
- Speaker will have very low volume for a while, until it dries off
- There might be a "fog" on the camera because of humidity and temperature differences
- Hardware buttons might not react perfectly until the water dries off
It's perfectly normal. It's in instruction manual... but whoever reads those these days

Quick copy and paste from the Sony UK website.
"[2] In compliance with IP5/7 and IP5X, Xperia Z is protected against the ingress of dust and is water resistant. Provided that all ports and covers are firmly closed, the phone is (i) protected against low pressure jets of water from all practicable directions in compliance with IP 55; and/or (ii) can be kept under 1 metre of freshwater for up to 30 minutes in compliance with IP 57. The phone is not designed to float or work submerged underwater outside the IP55 or IP57 classification range and should not be exposed to any liquid chemicals. If liquid detection is triggered on the handset or battery, your warranty will be void."
So it's only designed to be water resistant, and if it gets water damage, you're out of luck.

mustaine8661 said:
So it's only designed to be water resistant, and if it gets water damage, you're out of luck.
Click to expand...
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The thing is - it won't get damaged unless you leave the covers open. I asked Sony about it and apparently they have some tests to determine that - most likely a water detection that can be used even when the phone is dead. I think they'll probably just close the covers and put it in water to test it again, if waters gets in - it means your covers are flawed and you'll get a replacement. If not - it means you fkd up and you won't get your phone replaced.

Akiainavas said:
The thing is - it won't get damaged unless you leave the covers open. I asked Sony about it and apparently they have some tests to determine that - most likely a water detection that can be used even when the phone is dead. I think they'll probably just close the covers and put it in water to test it again, if waters gets in - it means your covers are flawed and you'll get a replacement. If not - it means you fkd up and you won't get your phone replaced.
Click to expand...
Click to collapse
If that's the case then then that's awesome!
It'd make sense too, as what's the point of going to all the trouble of getting it certified water-resistant and advertising it as one of the main features, and then saying to everyone that gets the slightest bit of water ingress that they're f**ked.

mustaine8661 said:
If that's the case then then that's awesome!
It'd make sense too, as what's the point of going to all the trouble of getting it certified water-resistant and advertising it as one of the main features, and then saying to everyone that gets the slightest bit of water ingress that they're f**ked.
Click to expand...
Click to collapse
I trust Sony in this aspect. There are water sensitive tapes under every cover ( those little white things ) so they'll know which one leaked.
Also, remember what happened with Tablet S - it was supposed to be waterproof, but they detected a manufacturing defect that caused some of them to leak. Sony called every customer to Sony Center and provided a replacement of their device - dead or not, warranty or not... that's how you do it.

mustaine8661 said:
Quick copy and paste from the Sony UK website.
"[2] In compliance with IP5/7 and IP5X, Xperia Z is protected against the ingress of dust and is water resistant. Provided that all ports and covers are firmly closed, the phone is (i) protected against low pressure jets of water from all practicable directions in compliance with IP 55; and/or (ii) can be kept under 1 metre of freshwater for up to 30 minutes in compliance with IP 57. The phone is not designed to float or work submerged underwater outside the IP55 or IP57 classification range and should not be exposed to any liquid chemicals. If liquid detection is triggered on the handset or battery, your warranty will be void."
So it's only designed to be water resistant, and if it gets water damage, you're out of luck.
Click to expand...
Click to collapse
Akiainavas said:
The thing is - it won't get damaged unless you leave the covers open. I asked Sony about it and apparently they have some tests to determine that - most likely a water detection that can be used even when the phone is dead. I think they'll probably just close the covers and put it in water to test it again, if waters gets in - it means your covers are flawed and you'll get a replacement. If not - it means you fkd up and you won't get your phone replaced.
Click to expand...
Click to collapse
I've read it somewhere that the interior also has water resilient coating actually for when tiny amounts of water goes in, I wonder if that's why the camera gets fogged inside because I just don't get how there can be fog when there is no humidity allowed into the interior components as long as you are in the limits of the IP57 certification.
Am I wrong in this? Does water proofing not mean the device not allowing any humidity inside whatsoever? or Is it that the air molecules carrying the humidity inside can still get past the water proofing?

Akiainavas said:
The thing is - it won't get damaged unless you leave the covers open. I asked Sony about it and apparently they have some tests to determine that - most likely a water detection that can be used even when the phone is dead. I think they'll probably just close the covers and put it in water to test it again, if waters gets in - it means your covers are flawed and you'll get a replacement. If not - it means you fkd up and you won't get your phone replaced.
Click to expand...
Click to collapse
under flap covers there's a water-sensitive material wich becomes pink when water enters slots i've seen a photo from a review, but he has put his xperia z in many kind of water, beer too (beer has bubbles and carbon dioxide )

CaFFeiNe666 said:
under flap covers there's a water-sensitive material wich becomes pink when water enters slots i've seen a photo from a review, but he has put his xperia z in many kind of water, beer too (beer has bubbles and carbon dioxide )
Click to expand...
Click to collapse
I'm much more likely to spill beer over it rather than water in perfect honesty, so thanks for the info there!
Not that I want to spill any beer... it's so sad when I do :crying:

[Q] does bleach work on water detection strip?

As titled. I feel kind of cheated, as the water detection strip while underneath the flap but is not placed in a "fair" position, at least I don't think...
Long story short, the water detection strip next to the headphone jack is now red because I had the flap opened with the headphone plugged in and a bit of rain dropped onto the strip. It is a design flaw, at least in my eyes, as it is too exposed - should really have the strip INSIDE the headphone jack like the iPhone for fair water detection. Anyway, I'm not top pleased, and wondering if a bleach can help? Or any other methods?
Thanks in advance!!

Lord Farkward said:
As titled. I feel kind of cheated, as the water detection strip while underneath the flap but is not placed in a "fair" position, at least I don't think...
Long story short, the water detection strip next to the headphone jack is now red because I had the flap opened with the headphone plugged in and a bit of rain dropped onto the strip. It is a design flaw, at least in my eyes, as it is too exposed - should really have the strip INSIDE the headphone jack like the iPhone for fair water detection. Anyway, I'm not top pleased, and wondering if a bleach can help? Or any other methods?
Thanks in advance!!
Click to expand...
Click to collapse
Bump...

i have heard somewhere on here that bleach did work just put a bit on a cotton bud and just dab not rub and see if it works (whats the wost that can happen)

Try it out
Sent from my C6603 using xda app-developers app

brockyneo said:
i have heard somewhere on here that bleach did work just put a bit on a cotton bud and just dab not rub and see if it works (whats the wost that can happen)
Click to expand...
Click to collapse
Well i don't know, that's why I asked... was afraid it might turn black or something due to some special chemical reaction and was generally wondering if there're other methods of turning it back to white... :crying:

Dab some liquid paper on it
Sent from my C6603 using xda app-developers app

Lord Farkward said:
Well i don't know, that's why I asked... was afraid it might turn black or something due to some special chemical reaction and was generally wondering if there're other methods of turning it back to white... :crying:
Click to expand...
Click to collapse
Really at the end of the day, as horrible as it might sound your warranty many be compromised already with the strip being any colour apart from white.
There is also the possibility that Sony have something similar inside the phone to detect water entering the internals

Lord Farkward said:
Well i don't know, that's why I asked... was afraid it might turn black or something due to some special chemical reaction and was generally wondering if there're other methods of turning it back to white... :crying:
Click to expand...
Click to collapse
I remember bleach working on my one XL. only a tiny amount though, let us now how it goes.

Lord Farkward said:
As titled. I feel kind of cheated, as the water detection strip while underneath the flap but is not placed in a "fair" position, at least I don't think...
Long story short, the water detection strip next to the headphone jack is now red because I had the flap opened with the headphone plugged in and a bit of rain dropped onto the strip. It is a design flaw, at least in my eyes, as it is too exposed - should really have the strip INSIDE the headphone jack like the iPhone for fair water detection. Anyway, I'm not top pleased, and wondering if a bleach can help? Or any other methods?
Thanks in advance!!
Click to expand...
Click to collapse
I would contact them and ask, they may be more understanding than you think and ask you to send it in and have it checked and strip replaced if it is ok. Try and phone, they tend to be less scripted etc (this is UK at least, don't know for other countries Xperia helplines).

take it to a small licenced warranty repair shop if there is any around your area.
My old school Sony Ericsson walkman was fixed when water damaged because they get more money from it being a warranty repair then just being paid for labour and parts..

You got it wet, it's fact.
But this does not mean they won't do a warranty repair.
Sent from my C6603 using xda premium

Thanks for all the replies. Well, I tried, and the bleach turned it back to white
However, I wasn't being careful enough, as when I tried dipping a soaked cotton bud onto the strip, some of the solution went astray and may have came into contact with the copper-part of the earphone jack. Even after it had been dried out, the earphone jack couldn't detect my earphones anymore and playing music with my headphones in resulted in music playing through the phone's speakers instead.
Anyway, long story short, I thought I might as well bring the phone to the repair center and give it a go and see what they'll say. 4 hours later, they gave the phone back to me, with the earphone jack now working (all they did was update software to 253...), and said nothing about the phone being in contact with water. So....... kind of a success, I guess? What's bothering me now is still that I don't know why the earphone jack stopped working... It should be hardware-related, yet a software updated fixed it... hmmm....

They probably just replaced. the Jack and upgraded the software. to be sure
Sent from my C6603 using xda app-developers app

which bleach you used ?

yeah, bleach works, tried it before, apply with q-tip

Tape Under Flaps. How Red is Red?

I bought a used Xperia Z. Under the flaps the water indicators look a little off white. They are not red by any means, they may even be the original color but I Have the white model so it's hard to tell the difference between the phone casing and the flaps.
So, my question is...when there is water damage, how red or pink do the flaps get? Is it really noticeable, or more of a slight off white?
thanks

stiffi2011 said:
I bought a used Xperia Z. Under the flaps the water indicators look a little off white. They are not red by any means, they may even be the original color but I Have the white model so it's hard to tell the difference between the phone casing and the flaps.
So, my question is...when there is water damage, how red or pink do the flaps get? Is it really noticeable, or more of a slight off white?
thanks
Click to expand...
Click to collapse
They turn light pink, it should be easy to spot over the white surface.

DrKrFfXx said:
They turn light pink, it should be easy to spot over the white surface.
Click to expand...
Click to collapse
Darn, I think one is pink. Does that mean the water resistance is uselss now? Or just a little compromised? I never intended to go underwater diving with it, but can it still stay out in the rain or withstand a drink spill?

Well, is hard to tell if the water resistance is compromised or not, but I think it will withstand a water spill or spray. Pressure underwater might be another story, water could force its way in if the flaps are faulty.

I had one that leaked. It's blood red.
Fortunately it isn't my fault that it leaked, so Sony exchanged a new unit for me

mine is slightly pink on the earphone port.
idk why lol. maybe it was raining and i was listening to music or something

My finger was once wet and I accidently touched the the thing while removing the phone from charging.. It quickly turned red.. In your case if that happened with the flap closed then there could be a problem with the flaps.. Personally I don't trust them.. The rubber beneath the earphones flap has started to tear on my z.. But water resistance is still fine..
Sent from my C6602 using xda app-developers app

mengsuan said:
I had one that leaked. It's blood red.
Fortunately it isn't my fault that it leaked, so Sony exchanged a new unit for me
Click to expand...
Click to collapse
How did you get it replaced with red markings?
Tapatalked.

qsec said:
How did you get it replaced with red markings?
Tapatalked.
Click to expand...
Click to collapse
Having the indicator red won't void the warranty. The Sony service center will check again to find the source of leak.

Ereckson said:
My finger was once wet and I accidently touched the the thing while removing the phone from charging.. It quickly turned red.. In your case if that happened with the flap closed then there could be a problem with the flaps.. Personally I don't trust them.. The rubber beneath the earphones flap has started to tear on my z.. But water resistance is still fine..
Sent from my C6602 using xda app-developers app
Click to expand...
Click to collapse
If you really intend to utilise the phones water resistance I recommend getting some Bluetooth headphones and using the official dock to charge. If you keep opening flaps when it isn't absolutely necessary, you will end up wearing them out.

[Q] Xperia Z Water Resistance Problems..HELP

I read this few mins ago and now im scared about it.
...yes its water resistent but valid for few months.. because it has litmus paper in every port which after few months will become red on exposure to water even withall ports closed and once it gets red your warrenty will be void and then the phone camera will start getting moisture and your image will be blur and then the service people will tell you about litmus and will ask you 80% of the phone value for new phone even if there is small problem as it can't be open...
IS THIS TRUE?

My paper is red on headphone jack port.
It became red, but the times I washed my phone all the flaps were perfectly closed.
Maybe, its water resistant for some months because the flaps will become ruined..
Sent from my C6603 using xda app-developers app

All my papers are red too. I even had water in my camera. My back came off(just a little) due to Heath and when I washed it the water got it.
Everything is still working but all papers are red.
I'm gonna RMA the phone soon because of black dots in the camera. I wonder what they will say.

UrbanSkullKid said:
I read this few mins ago and now im scared about it.
...yes its water resistent but valid for few months.. because it has litmus paper in every port which after few months will become red on exposure to water even withall ports closed and once it gets red your warrenty will be void and then the phone camera will start getting moisture and your image will be blur and then the service people will tell you about litmus and will ask you 80% of the phone value for new phone even if there is small problem as it can't be open...
IS THIS TRUE?
Click to expand...
Click to collapse
yeah its true, you can check the discussion on the xperia z general forums about the backplate coming out unglued
Sony Xperia Z > Xperia Z General > {DISCUSSION}Xperia Z back glass coming unglued
just read carefully from the first post what are people talking about and you'll find out by yourself for me, i tread the phone water resistant features as an insurance for such unexpectecd thing happens. also, some people suggest that you can make the litmus paper colored white again by cleaning it or rubbing it with cotton buds using a small amount of bleach,

uhmm...
-totonio- said:
My paper is red on headphone jack port.
It became red, but the times I washed my phone all the flaps were perfectly closed.
Maybe, its water resistant for some months because the flaps will become ruined..
Sent from my C6603 using xda app-developers app
Click to expand...
Click to collapse
i removed my headphone jack flap and the paper is still white and i even checked the charging port white again but the micro sd card slot paper is a little bit pink just a little what does that mean?

UrbanSkullKid said:
i removed my headphone jack flap and the paper is still white and i even checked the charging port white again but the micro sd card slot paper is a little bit pink just a little what does that mean?
Click to expand...
Click to collapse
Water came in, so basically no warranty

All the papers on my phone were red, still got my phone repaired for free,they test the seals and the flaps and if any of them are faulty they will carry out the repairs free of charge under the warranty.
Sent from my C6603 using xda app-developers app

[Q] Humidty sensor activated, how screwed am i ?

Hi all !
I have my Xperia Z3 compact since 6 month, and i used it a lot in shower, i noticed recently that i had some condensation inside the camera, and that the humidity sensor located near the usb port flaps turned pink....
The problem is that i always took care of the flaps being closed, and i was always under the IP conditions ( no detergent, no high pressure,etc).
I checked the flaps, sealing seems completly untampered....
So, i want to send it back under warranty.. but i'm afraid it will come back with "you used it in wrong way, see, the sensor became pink...."
Any advice ?
Thanks
Elipsus

Velocy said:
Hi all !
I have my Xperia Z3 compact since 6 month, and i used it a lot in shower, i noticed recently that i had some condensation inside the camera, and that the humidity sensor located near the usb port flaps turned pink....
The problem is that i always took care of the flaps being closed, and i was always under the IP conditions ( no detergent, no high pressure,etc).
I checked the flaps, sealing seems completly untampered....
So, i want to send it back under warranty.. but i'm afraid it will come back with "you used it in wrong way, see, the sensor became pink...."
Any advice ?
Thanks
Elipsus
Click to expand...
Click to collapse
I had this problem, except I was only using in the rain, you can get the water out without sending it away (Using a hair dryer / airtight bag of rice) It seems like a lot of Xperia Z3C's are faulty in the "Water Proof flaps" part of the phone. If you send it away Son'y will do a pressure test to see whether it is their fault or yours, if you are certain that the flaps where entirely closed then give it a shot - it should be covered under warranty if you have it.

thanks for the reply man,
i have tried the pressure test (in hidden menu) , with flaps closed, when i squeeze the phone, the pressure rise, but go back to normal after a second, even if i keep squezzing it, does this mean the waterproofing is defective ?
Elipsus

Velocy said:
thanks for the reply man,
i have tried the pressure test (in hidden menu) , with flaps closed, when i squeeze the phone, the pressure rise, but go back to normal after a second, even if i keep squezzing it, does this mean the waterproofing is defective ?
Elipsus
Click to expand...
Click to collapse
According to some other threads the pressure should stay up when you press the screen in, meaning that the device is holding the pressure with no leaks, so most likely, yes it is defective. You can try send it in for warranty, as the pressure test that Sony does is basically the same but they use more advanced testing methods.
Sent from my D5833 using XDA Free mobile app

thanks for you advices , i will give a try to warranty

I can't find any water sensors under my flaps on my us version. Where are you guys seeing yours?
Sent from my Xperia Z3 Compact

PuffDaddy_d said:
I can't find any water sensors under my flaps on my us version. Where are you guys seeing yours?
Sent from my Xperia Z3 Compact
Click to expand...
Click to collapse
If you open up the sim card flap which is at the bottom flap (or the right flap if it is laying flat), there is a little square at the very right/bottom and it will either have a white square of paper or a pink/red square of paper inside that little square (the paper will be red / pink if it has been activated by water)

nzzane said:
If you open up the sim card flap which is at the bottom flap (or the right flap if it is laying flat), there is a little square at the very right/bottom ant it will either have a white square of paper or a pink/red square of paper inside that little square
Click to expand...
Click to collapse
Thank you so much - I always wondered what that white square was for. I mistook it for the reset button originally, but that one is yellow.