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I bought my white HTC Vivid on 11/11/2011. Yesterday while at the mall, I noticed under the very bright lights something I hadn't previously noticed. The paint on my volume buttons, as well as the headphone jack and the lock button had all started to wear. The volume button was completely worn, revealing a very brown, very ugly base color. I'm glad this happened while I was still within my 30 day return period (barely). I briefly considered going to the Skyrocket today, but again for the second time, I just can't help but feel like the Vivid looks better in both display quality and design (minus that very glaring flaw). I know the Super Amoled is supposed to be a better display, but head to head the Vivid is well more vivid as well as sharper (I believe that's because the vivid runs at a higher res). As a result, I picked up a black Vivid which has a different style of buttons, they don't appear to be painted like the white ones. I actually think the black one looks better, but I bought the white originally so it wouldn't show smudges and prints the way my glossy black iphone did and the way this black vivid is doing.
I was very happy with my original purchase until this occurred. Keeping my fingers crossed that this problem is unique to the white version and that a permanent root will happen soon.
Yep, my white vivid has the same problem.
So you had this issues within the first day of owning the phone? I too bought a white one and I have not noticed that yet but I'll check under bright lights later today
Sent from my HTC PH39100 using xda premium
Wow, I never noticed but mine is doing the same thing on the bottom of the volume button. I think I'm out of my 30 period so not sure what to do. It's a company phone so I'll check with IT.
Sent from my HTC PH39100 using XDA App
eespejo99 said:
I bought my white HTC Vivid on 11/11/2011. Yesterday while at the mall, I noticed under the very bright lights something I hadn't previously noticed. The paint on my volume buttons, as well as the headphone jack and the lock button had all started to wear. The volume button was completely worn, revealing a very brown, very ugly base color. I'm glad this happened while I was still within my 30 day return period (barely). I briefly considered going to the Skyrocket today, but again for the second time, I just can't help but feel like the Vivid looks better in both display quality and design (minus that very glaring flaw). I know the Super Amoled is supposed to be a better display, but head to head the Vivid is well more vivid as well as sharper (I believe that's because the vivid runs at a higher res). As a result, I picked up a black Vivid which has a different style of buttons, they don't appear to be painted like the white ones. I actually think the black one looks better, but I bought the white originally so it wouldn't show smudges and prints the way my glossy black iphone did and the way this black vivid is doing.
I was very happy with my original purchase until this occurred. Keeping my fingers crossed that this problem is unique to the white version and that a permanent root will happen soon.
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I took the phone to the ATT store for an exchange. They charged me $35 for restocking fee. I thought restocking fee only applies to returns not exchanges. Did they charge you the restocking fee when you exchanged yours?
I work for at&t and yes we do charge a $35 exchange fee...sucks but that's what they're doing now
Sent from my HTC PH39100 using Tapatalk
I too have the white vivid.....past my 30 days though, but my volume button is pretty much 100 bronze....the silver has worn off completely. Does not really bother me though.
Sent from my HTC PH39100 using xda premium
AT&T waived the restocking fee for me. I would have raised hell if they didn't.
Sent from my HTC PH39100 using XDA App
My white Vivid is fine. None of the issue you mentioned.
Sent from my HTC Vivid™
mrakifa said:
I work for at&t and yes we do charge a $35 exchange fee...sucks but that's what they're doing now
Sent from my HTC PH39100 using Tapatalk
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I as well work for AT&T, and if you look at the back of your sales receipt it will tell you that you are entitled to ONE exchange within 30 days (excluding Apple products). If your device is malfunctioning and/or defective, they should not have charged you a $35 restocking fee because that is not your fault nor do you have control over that situation.
And I also have a white Vivid with a BRONZE volume button I really like the white color but that volume button is KILLING ME!!!
Like everyone else here, I also work at ATT... And the above was right as you get ONE exchange in 30 days... & there is a $35 restocking fee... the ONLY time that can be waived is if you are are exchanging for the EXACT SAME DEVICE because the original device is malfunctioning... a diffrent color choice is a diffrent sku number and considered a diffrent device.. Like the earlier post says, it sucks but that is how it is. You also have the option of going through HTC as they are who the 1 year manufacturer warranty is actually through....
I still have my Inspire, but I will be winning a Vivid early next month in an ATT Sales contest (I am in first place in my state right now, and the top 4 people each win one).. Anyways.. I know to stay away from the white one now so thanks everyone...
Just lost my white and the insurance is sending black they say they do not have white anymore
Sent from my SGH-I777 using xda premium
Has anyone noticed that the digitizer (or what I think is the digitizer) in the Nexus 7 is actually visible? I noticed this yesterday when I was at a Christmas party and the room was brightly lit. I was looking at the screen while it was off, and noticed a grid of small dots covering the entire screen. I checked on my phone (Nexus S 4G) and no such grid was visible. I thought the digitizer was only visible (and even then, only sometimes) on resistive touch screens. Hmm...
i tried to replicate it and couldnt, maybe the light wasnt bright enough. Would be intreresting tho
this is true of a HUGE number of phones. It has a lot to do with the digitizer technology used as well as how close the digi is to the lcd and the light in the room and several other minor factors. look at an HD2 and youll see it too.
I can see the digitiser on my HOX too. I've not noticed it so much on my other devices. Maybe its more obvious when the glass is bonded to the screen as it is in both of these? How about the newer devices with the touch layer integrated with the screen? It's certainly not an issue in use for me thorough (the fact that the screen gets so sticky with use on my n7 is fairly annoying though. Sector Strike is much easier on the HOX, the oleophobic coating must be pretty effective, even if the screen still looks greasy after use)
Yeah its common. My inspire has it as well. Think its called the pentile matrix.
Sent from my Nexus 7 using xda premium
Yeah, shine a lamp on it with the screen off if you want to see it. Same on the Transformer Infinity, though a it's different pattern.
My SGS3 doesn't have it, that's why I was like wtf when I noticed in on my N7.
Sent from my GT-I9300 using xda app-developers app
yeap sadly when that cracks its all over
Only newer nexus 7 model has it, my launch model didn't have them.
Sent from my Nexus 7 using Tapatalk HD
Gizmoe said:
Yeah its common. My inspire has it as well. Think its called the pentile matrix.
Sent from my Nexus 7 using xda premium
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Sorry, pentile has nothing to do with the digitizer. Pentile is a type of arrangement of the subpixels on some displays.
Sent from my sunfire using xda premium
magui43212 said:
Sorry, pentile has nothing to do with the digitizer. Pentile is a type of arrangement of the subpixels on some displays.
Sent from my sunfire using xda premium
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Ahh. Never really knew for sure what that term refers to exactly. I have a know it all Co worker who called it that but never actually looked it up.
Sent from my Inspire 4G using xda premium
Why other devices touch screen devices, dont have this? or have it but not obviously visible?
arczangel said:
Why other devices touch screen devices, dont have this? or have it but not obviously visible?
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Its only the first series. The newer nexus 7 don't have this problem. I ordered both of mine off play store a month ago and neither have that issue. Stores still have old stock.
Sent from my Inspire 4G using xda premium
Sebianoti said:
Only newer nexus 7 model has it, my launch model didn't have them.
Sent from my Nexus 7 using Tapatalk HD
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Gizmoe said:
Its only the first series. The newer nexus 7 don't have this problem. I ordered both of mine off play store a month ago and neither have that issue. Stores still have old stock.
Sent from my Inspire 4G using xda premium
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Slightly confused here, but it seems like you got the older stock, Gizmoe?
Only got mine today, and I can see the digitizer very easily, in the right conditions. I did get mine from ebay though (BNIB), so who knows :/
Is there any other way to find out what model we have?
Those little dots are actually connected by really thin lines forming an offset square pattern (you can actually see it in the right conditions), that's what a digitizer uses to register input. Every capacitive display i've seen has that. It's more visible if you look at a slight angle from the side of the screen with the light shining from the opposite direction.
The dots are more visible because they reflect more light, but in really bright light you can see the lines also.
DARKFiB3R said:
Slightly confused here, but it seems like you got the older stock, Gizmoe?
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Yes I see what's confusing. I meant the other response for a different post and only realized it after you pointed it out. I was referring to the floating screen not the dots. Wrong thread. I do not see dots on mine though, although on my inspire they are very easily noticeable.
Sent from my Nexus 7 using xda premium
I've noticed a pattern on every single capacitive device I've used. Palm pixi, GS3, NS4G, N7, square iPod nano, iPod Touch and iPhone all have had it. So I'm pretty sure it there on every single screen you just have to get the right angle of the screen with the light for it to be visible.
Sent from my Nexus 7 using Tapatalk HD
Hey Guys. Is this the same as seeing several horizontal lines if you tilt the screen? Is that what you call a digitzer?
Bought one a couple of weeks ago and I can see it too when the screen is dark, the full pattern across the screen. Can also see a white glow on the right side of the screen when booting when the screen is dark, not sure if that's a screen problem though..
Hello,
Been following this thread for a couple months now, almost bought the xz, but seeing both took their sweet time to launch and one's finally available...
So just returned from a mall, seen it in 2 stores, live.
It looks really nice just as pictured by everybody in these forums. The screen looks amazing, very sharp, cannot compare to anything else. Sound thru loudspeakers best I heard in a phone.
However..
The built quality seemed to lack.. Alot.
The metal parts didn't seem to be aligned properly to the point where visually they were protruding out; the corners felt rugged, especially where the metal will stick out. There were minor gaps, albeit too visible on both models.
Now, surely I have heard about these possible issues. Wasn't too worried before as consider myself less picky about things in general. But after seeing the store model, I am a little worried. I know I get to bring it back if not happy my question is how the store demo version compares to the actual thing? Aren't the demo units supposed to be better, at least in build quality? One thing I am sure of, will carefully inspect it in store.
As an aside, all my phones past 10 years bought online: I wouldn't take the same chance with one whatever return policy.
Sent from a pizza..
I had a few issues with build quality on my first few handsets , rough edges etc and then on my last one (which didn't suffer from the capptive button problem) I decided to just take care of the rough edges myself and used a bit of 2000 wet and dry sand paper on the polished edges and white band, now have a perfect handset
Sent from my HTC One using xda premium
hpsauce37 said:
I had a few issues with build quality on my first few handsets , rough edges etc and then on my last one (which didn't suffer from the capptive button problem) I decided to just take care of the rough edges myself and used a bit of 2000 wet and dry sand paper on the polished edges and white band, now have a perfect handset
Sent from my HTC One using xda premium
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Wow, hard to believe that! In any case I don't think I would do it.
Just went to similar other threads mostly concerned with stuck or dead pixels.
Will bite the bullet tomorrow and will try to inspect it in store, hope for the perfect one..
Sent from a pizza..
millicent said:
Wow, hard to believe that! In any case I don't think I would do it.
Just went to similar other threads mostly concerned with stuck or dead pixels.
Will bite the bullet tomorrow and will try to inspect it in store, hope for the perfect one..
Sent from a pizza..
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Pixel issues are going to increase as pixel density has more than doubled over the last few years. No way around it. We also need to remember that it is in no way HTC fault and that every single phone manufacturer has similar failure rates.
From what a fair few people on here have said, the most recent builds are fixing these issues.
I myself have a model with very minor build quality issues but it's not enough to make me want to get a replacement or switch to another phone.
The phones so good that these minor issues can be overlooked, by me at least.
KidCarter93 said:
From what a fair few people on here have said, the most recent builds are fixing these issues.
I myself have a model with very minor build quality issues but it's not enough to make me want to get a replacement or switch to another phone.
The phones so good that these minor issues can be overlooked, by me at least.
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Same here. Very minor issues here too. The headphone input (and sim tray) looks to be deburred by hand (and a bad job at that, I got a scalpel to mine to clean it up)
But other than that I'm happy.
Sent from my HTC One using xda premium
millicent said:
Wow, hard to believe that! In any case I don't think I would do it.
Just went to similar other threads mostly concerned with stuck or dead pixels.
Will bite the bullet tomorrow and will try to inspect it in store, hope for the perfect one..
Sent from a pizza..
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No joke, I used a bit of 2000 wet and dry just take some of the rough edges and what seemed like glue or something of the white band. It now feels silky smooth .......then I put it in a case and don't feel it anyway lol!
My ocd is moving to new extremes I think lol
Sent from my HTC One using xda premium
Got my One today and it's perfect or very near..
Checked a little bit on the issues I seen or heard of before, mechanically it's almost perfect, alignment and all, no dead or stuck pixels, call quality seems alright, sound recording and playback.
The only issue if I may say so, on maximum volume there's a bit of distortion on loudspeakers.
I will get to play more with it this weekend, can hardly wait, but so far it seems like a nice replacement for my sgs2.
Sent from a pizza..
Yeah I'm usually not very anal about those kinds of things but I must admit that the headphone jack is pretty bad. Like mine is halfway on the aluminum casing almost. It's not in the center of the plastic between the aluminum at all like the power button. Is this normal?
Sent from my HTC One using xda app-developers app
Vo01985 said:
Yeah I'm usually not very anal about those kinds of things but I must admit that the headphone jack is pretty bad. Like mine is halfway on the aluminum casing almost. It's not in the center of the plastic between the aluminum at all like the power button. Is this normal?
Sent from my HTC One using xda app-developers app
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Yes headphone jack is in normal position.. my Inspire was like that as well. Not aesthetically pleasing, but am sure it has to do with placement of items inside the phone.
Sent from my HTC One using xda premium
What about the part where if you move the notification bar down you can feel the screen is not flush with the phone. Like the screen is risen. On the bottom there is no issue. Is this a common "problem"?
Sent from my HTC One Developer Edition using Tapatalk 2
Vo01985 said:
What about the part where if you move the notification bar down you can feel the screen is not flush with the phone. Like the screen is risen. On the bottom there is no issue. Is this a common "problem"?
Sent from my HTC One Developer Edition using Tapatalk 2
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I got that too, but decided it doesn't bother me that much. However I am going to exchange it for another with better power button, mine is way too recessed.
Sent from my HTC One using xda app-developers app
It literally appeared today. At first I thought it was a dead pixel but it's not completely black it's gray and also I looked at it with a magnifier and it's not square it's like a blob.
Is there any way to get it out or something without taking the phone apart? Since it got there randomly today and wasn't there out-of-box.
Sent from my HTC One using Tapatalk 2
Dust shouldnt get under the screen so bring it back.
Sent from my HTC One using xda app-developers app
It's miniscule and they will probably think I'm crazy what if they don't give me a new one, no solutions?
Sent from my HTC One using Tapatalk 2
They way the screen is manufactured should prevent any dust form ever getting inside the screen. There is a special "goo" that is filled in between the gap of the lcd and digitizer. Any dust in the screen was left there in the manufacturing process. I had the same issue, I just went to the place I bought the phone and exchanged it. Now I am happy.
I actually have a speck under my screen too. I've only had my One a little over a week and I noticed it a few days ago when I decided to check for dead pixels since a few people have had them. Thought it was at first, like you did, but I see it with my screen off. I'm on AT&T so are they known to try to brush off a little spot like that? I know they really shouldn't be able to professionally but I just don't want anybody to try to give me any lip for complaining.
If there is a potential opening for dust I sure as hell don't want any more and muddy up a beautiful device. Sounds like I should exchange mine too, huh?
I really hope this isn't going to be a problem, the sensation was plagued by this issue, but it had no where near the level of build quality of the One. I sent my sensation back to htc and they replaced the screen. If it gets worse then send it back.
I havent tried bringing my phone back yet for the dust but this is the second One I've had because the first kept shutting off by itself so if anything you could fib and say it keeps restarting itself randomly on you cause then they'd had to excange it HAHAHA I have AT&T too and they can be **** heads when you try to get replacements
Good luck!
Sent from my HTC One using Tapatalk 2
yourpassenger said:
I really hope this isn't going to be a problem, the sensation was plagued by this issue, but it had no where near the level of build quality of the One. I sent my sensation back to htc and they replaced the screen. If it gets worse then send it back.
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Yeah I have until Friday until my 2 week replacement period is up so if it continues to bother me I'll bring it back to AT&T
Sent from my HTC One using Tapatalk 2
My lower microphone stopped working and I contacted Tmo about it and they sent me a replacement phone. The power button on the replacement didn't have a click to it, it was soft and did not work most of the time and the screen had a yellowish or orangish tint to it compared to my original One. I contacted them and I sent back the replacement and they sent me another. This one seems functional button wise, but has the same yellowish/orange tint to the screen.
Are they replacing them with crappy screens or are they like that new? I really hate to give up my pristine phone (minus the broken mic) with a sharp bright screen (compared to the replacements) for some refurb with a sub par screen. I also have the extra warranty on it so that I can get a brand new one for $135 or something, but I am concerned no matter what I am going to get the crappy screen and have to pay for it. Whereas I can swap mine for a new/like new one from warranty? Is it possible to swap the screens? Can I send it to HTC to have them fix the mic? I can live without the phone for a week or two (have my old Sensation 4G). Having my original phone rooted, S-off, Super CID, running ARHD 20.x wouldn't have an affect on the screen color would it? It currently has 4.12 on it and my orig phone is running 4.3.
Thanks in advance!
Just send it in to htc
Sent from my HTC One using XDA Premium HD app
How does one do that? And would I have to return the phone to stock?
ac3kill said:
Just send it in to htc
Sent from my HTC One using XDA Premium HD app
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I am on the phone with HTC now and he says that if the bootloader is unlocked, the warranty is voided. He put me on hold to see if I will be wasting my time sending it to them.
Well that plan is out the window! He said he could not be sure if it would be covered, but he felt like they would not fix it and return it as soon as they saw it was unlocked on HTCDev.
Ok, so back to swapping screens...
TBH I had the exact same thing happen. My camera started having black spots and I got it replaced. I'm on the third one now and its a little yellower than mine but there isn't a single seam. So I said screw it, once the N5 comes out I am selling and upgrading to it. Thought about the G2 as well, but I'm not sure.
Sent from my Nexus 10 using Tapatalk 4
Sometimes the yellow tint is from the glue and it gets better after about a week of use. Some are just yellow though. How I know this is I had two ones. My black one was a lot more yellowish when I first got it to my silver one. I had read that sometimes it's the glue that causes it and after use it will become whiter. I was skeptical but I wanted to see of I could see any difference. To speed up the process I got one of those dead pixel apps that cycles though different colors really fast. I plugged the phone in and ran it for about 4 hours.
My results shocked me. My black one after that had a much whiter look to it and now my silver appeared to be more yellow compared. So in the end my black one ended up being brighter and having whiter whites.
Sent from my XT1058 using Tapatalk 4
WiKDMoNKY said:
Well that plan is out the window! He said he could not be sure if it would be covered, but he felt like they would not fix it and return it as soon as they saw it was unlocked on HTCDev.
Ok, so back to swapping screens...
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Click to collapse
They dont even look at that if the problem you are having has NOTHING to do with anything that unlocking the bootloader could possibly break. If you bricked your phone, then they check. I'm not guaranteeing that they do, but they say that it "MAY" void your warranty. For example, if your power button stops working, then they dont care. Same with your case. Unlocking the bootloader has nothing at all to do with the screen being yellow.
---------- Post added at 09:06 PM ---------- Previous post was at 09:05 PM ----------
graffixnyc said:
Sometimes the yellow tint is from the glue and it gets better after about a week of use. Some are just yellow though. How I know this is I had two ones. My black one was a lot more yellowish when I first got it to my silver one. I had read that sometimes it's the glue that causes it and after use it will become whiter. I was skeptical but I wanted to see of I could see any difference. To speed up the process I got one of those dead pixel apps that cycles though different colors really fast. I plugged the phone in and ran it for about 4 hours.
My results shocked me. My black one after that had a much whiter look to it and now my silver appeared to be more yellow compared. So in the end my black one ended up being brighter and having whiter whites.
Sent from my XT1058 using Tapatalk 4
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This happened on the iphone 5 as well. I think they're just newer units.
I am giving the stuck pixel app a shot now. Hopefully it will whiten it up the screen! I will report back later about whether it helped or not.
graffixnyc said:
Sometimes the yellow tint is from the glue and it gets better after about a week of use. Some are just yellow though. How I know this is I had two ones. My black one was a lot more yellowish when I first got it to my silver one. I had read that sometimes it's the glue that causes it and after use it will become whiter. I was skeptical but I wanted to see of I could see any difference. To speed up the process I got one of those dead pixel apps that cycles though different colors really fast. I plugged the phone in and ran it for about 4 hours.
My results shocked me. My black one after that had a much whiter look to it and now my silver appeared to be more yellow compared. So in the end my black one ended up being brighter and having whiter whites.
Sent from my XT1058 using Tapatalk 4
Click to expand...
Click to collapse
if you are insured, u could always smash the sh#t out of it and claim for a new one lol!!!!
But if I opt for the insurance, I may still get a phone with a yellowish screen. Then I just spent $150 to get a phone I could have gotten for free through warranty.
exocetdj said:
if you are insured, u could always smash the sh#t out of it and claim for a new one lol!!!!
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