I bought my white HTC Vivid on 11/11/2011. Yesterday while at the mall, I noticed under the very bright lights something I hadn't previously noticed. The paint on my volume buttons, as well as the headphone jack and the lock button had all started to wear. The volume button was completely worn, revealing a very brown, very ugly base color. I'm glad this happened while I was still within my 30 day return period (barely). I briefly considered going to the Skyrocket today, but again for the second time, I just can't help but feel like the Vivid looks better in both display quality and design (minus that very glaring flaw). I know the Super Amoled is supposed to be a better display, but head to head the Vivid is well more vivid as well as sharper (I believe that's because the vivid runs at a higher res). As a result, I picked up a black Vivid which has a different style of buttons, they don't appear to be painted like the white ones. I actually think the black one looks better, but I bought the white originally so it wouldn't show smudges and prints the way my glossy black iphone did and the way this black vivid is doing.
I was very happy with my original purchase until this occurred. Keeping my fingers crossed that this problem is unique to the white version and that a permanent root will happen soon.
Yep, my white vivid has the same problem.
So you had this issues within the first day of owning the phone? I too bought a white one and I have not noticed that yet but I'll check under bright lights later today
Sent from my HTC PH39100 using xda premium
Wow, I never noticed but mine is doing the same thing on the bottom of the volume button. I think I'm out of my 30 period so not sure what to do. It's a company phone so I'll check with IT.
Sent from my HTC PH39100 using XDA App
eespejo99 said:
I bought my white HTC Vivid on 11/11/2011. Yesterday while at the mall, I noticed under the very bright lights something I hadn't previously noticed. The paint on my volume buttons, as well as the headphone jack and the lock button had all started to wear. The volume button was completely worn, revealing a very brown, very ugly base color. I'm glad this happened while I was still within my 30 day return period (barely). I briefly considered going to the Skyrocket today, but again for the second time, I just can't help but feel like the Vivid looks better in both display quality and design (minus that very glaring flaw). I know the Super Amoled is supposed to be a better display, but head to head the Vivid is well more vivid as well as sharper (I believe that's because the vivid runs at a higher res). As a result, I picked up a black Vivid which has a different style of buttons, they don't appear to be painted like the white ones. I actually think the black one looks better, but I bought the white originally so it wouldn't show smudges and prints the way my glossy black iphone did and the way this black vivid is doing.
I was very happy with my original purchase until this occurred. Keeping my fingers crossed that this problem is unique to the white version and that a permanent root will happen soon.
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I took the phone to the ATT store for an exchange. They charged me $35 for restocking fee. I thought restocking fee only applies to returns not exchanges. Did they charge you the restocking fee when you exchanged yours?
I work for at&t and yes we do charge a $35 exchange fee...sucks but that's what they're doing now
Sent from my HTC PH39100 using Tapatalk
I too have the white vivid.....past my 30 days though, but my volume button is pretty much 100 bronze....the silver has worn off completely. Does not really bother me though.
Sent from my HTC PH39100 using xda premium
AT&T waived the restocking fee for me. I would have raised hell if they didn't.
Sent from my HTC PH39100 using XDA App
My white Vivid is fine. None of the issue you mentioned.
Sent from my HTC Vivid™
mrakifa said:
I work for at&t and yes we do charge a $35 exchange fee...sucks but that's what they're doing now
Sent from my HTC PH39100 using Tapatalk
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I as well work for AT&T, and if you look at the back of your sales receipt it will tell you that you are entitled to ONE exchange within 30 days (excluding Apple products). If your device is malfunctioning and/or defective, they should not have charged you a $35 restocking fee because that is not your fault nor do you have control over that situation.
And I also have a white Vivid with a BRONZE volume button I really like the white color but that volume button is KILLING ME!!!
Like everyone else here, I also work at ATT... And the above was right as you get ONE exchange in 30 days... & there is a $35 restocking fee... the ONLY time that can be waived is if you are are exchanging for the EXACT SAME DEVICE because the original device is malfunctioning... a diffrent color choice is a diffrent sku number and considered a diffrent device.. Like the earlier post says, it sucks but that is how it is. You also have the option of going through HTC as they are who the 1 year manufacturer warranty is actually through....
I still have my Inspire, but I will be winning a Vivid early next month in an ATT Sales contest (I am in first place in my state right now, and the top 4 people each win one).. Anyways.. I know to stay away from the white one now so thanks everyone...
Just lost my white and the insurance is sending black they say they do not have white anymore
Sent from my SGH-I777 using xda premium
Related
People are generally much more prone to complain when their purchase has some issues, while those who have perfect devices are unlikely to post their experiences. To balance that out, I decided to make this post.
My N7 had a very slight screen lift, and I thought I'll just keep it just in case my replacement unit is worse than my current one. After about 3 weeks, I decided to exchange my device, hoping there will be less production issues. Boy am I happy with that decision. Aside from the screen lift, the buttons on the right side always bothered me because it felt too recessed (hard to press). I thought it was just how the device was designed so I never thought much about it. The buttons on my new unit feels just perfect. Very snappy, easy to press, but not too sensitive. Oh, and no screen lift on the new device.
I really feel bad for those who have exchanged their device more than once or twice.
Expecting my first replacement tomorrow death pixels.
Sent from my Nexus 7 using Tapatalk 2
I also got one of these, my roommate did to, both the 16gb models and have had no issues at all...
I just got mine about 3 hours ago and so far it's perfect. It's the 16 gigabyte version and the serial number starts with C 70
Sent from my Nexus 7 using Tapatalk 2
I hate saying this but I bought 2 Nexus 7 to swap out parts and make one perfect one. They both had different issues like screen lift, hard to press buttons and missing screws.
Sent from my SPH-L710 using xda premium
The right side of my screen is a lot warmer looking than the left, and it drives me crazy when there's a white background such as a webpage or book.
I missed the Staples return window so I suppose I need to call Asus, just kind of dreading talking to them.
I've considered keeping it but I know I'd be a lot happier if the screen was consistent. (Whites look a lot whiter on the left half of the screen)
Blasty007 said:
The right side of my screen is a lot warmer looking than the left, and it drives me crazy when there's a white background such as a webpage or book.
I missed the Staples return window so I suppose I need to call Asus, just kind of dreading talking to them.
I've considered keeping it but I know I'd be a lot happier if the screen was consistent. (Whites look a lot whiter on the left half of the screen)
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You should hold off calling Asus. I think that problem should fixs itself in time.
Sent from my SPH-L710 using xda premium
So long story short, my Silver version went back due to a defect. Phones4U no longer have Silver in stock so there sending me a Black version instead.
I had the iPhone 5 and the black version chipped bad. Does the Black One suffer the same problem?
Apparently not, the black version is quite robust. Much stronger than iPhone 5
MacHackz said:
Apparently not, the black version is quite robust. Much stronger than iPhone 5
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Awesome, was worried about saying yes. Hopefully there are no issues.
It happens to be fingerprint magnet though.
Still waiting for my preordered black One
Sent from my HTC Sensation XE with Beats Audio using xda app-developers app
Is a mushy/recessed power button normal? I can still press it but it feels as if one side is mushed down and the other barely protrudes from the body. I asked a Sprint rep online and they said thats how its supposed to be but I doubt it.
Also, If I received it after ordering it online (Sprint website) will I be able to return it in any sprint brick and mortar store and receive a new one?
I also have a slight overhang and slight gap.
SirSleep said:
Is a mushy/recessed power button normal? I can still press it but it feels as if one side is mushed down and the other barely protrudes from the body. I asked a Sprint rep online and they said thats how its supposed to be but I doubt it.
Also, If I received it after ordering it online (Sprint website) will I be able to return it in any sprint brick and mortar store and receive a new one?
I also have a slight overhang and slight gap.
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Not sure about Sprint since I am in UK but the power button is same here and I heard lots of people saying the button is recessed.
Sent from my HTC One using xda app-developers app
h.han said:
Not sure about Sprint since I am in UK but the power button is same here and I heard lots of people saying the button is recessed.
Sent from my HTC One using xda app-developers app
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Would it pose a problem in the future where it becomes unpressable?
SirSleep said:
Would it pose a problem in the future where it becomes unpressable?
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I don't really know TBH, it feels quite good despite that it's recessed a bit, I don't know if eventually it will be unpressable, hope it won't.
Sent from my HTC One using xda app-developers app
Weird mine is slightly raised. Not much but just ever so much. It also has a great tactile feel like the iphone 5 volume bottons a nice little click can even be heard when I press it.
I got 3rd HTC one from p4u UK but power button is almost same in all three but second one got slightly improved, 1st htc one got visible gap on top, 2nd one got very negligible and less gap but rough plastic side surface and and misaligned usb port but visible white stuck pixel and 3rd one is almost no gap any side but this time SIM ejector slotis not flushed bit raised and sadely one very microscopic stuck pixel again which is only visible mostly in pixel testing app or in black background with microscopic eyes, I'm really fade up now with HTC, I never go beyond 2nd replacement in my entire life but thinking to keep this one as it's not perfect but less worse among three and now I have no patience or courage left and yes 1st and 2nd one was Made in Taiwan and this one is Made in China but this one is 99% ok gapwise or I can say that there is no gap, another thing worth to mention that camera quality is worse or same worse in 1st and 2nd and one as whenever I tried to shot fast moving object from fast running tube subject was always blurred but this time I shot same thing and surprisingly no blur at all from fast moving tube and device serial start from SH34DW
Send from HTC ONE
This is my 2nd One. Returned the first due to slight chips on one edge which looks like it was damage caused in the manufacturing process. Anyway, I digress....
On this One my power button sticks out by a good chunk. About a mm in truth. I made a comment to my girlfriend that it feels like it is raised considerably more than the first One I owned.
The girl in the 3 store made the comment that she will get me, and I quote "one of the new phones that have just come in." Whether this was just the usual talk used by all sales reps or genuine I don't know, but this phone seems better made in a few places. No rough edges around headphone/usb sockets, no gap between top metal grill and plastic surround and better feeling power button.
Maybe my last phone was a particularly bad handset, but if this One is a newer batch it seems that HTC have really sorted the early problems
Sent from my HTC One using Tapatalk 2
Im glad I got mine from UK O2 then seems I dont have any of these issues. Obly problem is that it cane with no charger.
Maybe network providers have more quality control ?
Sent from my HTC One using Tapatalk 2
It literally appeared today. At first I thought it was a dead pixel but it's not completely black it's gray and also I looked at it with a magnifier and it's not square it's like a blob.
Is there any way to get it out or something without taking the phone apart? Since it got there randomly today and wasn't there out-of-box.
Sent from my HTC One using Tapatalk 2
Dust shouldnt get under the screen so bring it back.
Sent from my HTC One using xda app-developers app
It's miniscule and they will probably think I'm crazy what if they don't give me a new one, no solutions?
Sent from my HTC One using Tapatalk 2
They way the screen is manufactured should prevent any dust form ever getting inside the screen. There is a special "goo" that is filled in between the gap of the lcd and digitizer. Any dust in the screen was left there in the manufacturing process. I had the same issue, I just went to the place I bought the phone and exchanged it. Now I am happy.
I actually have a speck under my screen too. I've only had my One a little over a week and I noticed it a few days ago when I decided to check for dead pixels since a few people have had them. Thought it was at first, like you did, but I see it with my screen off. I'm on AT&T so are they known to try to brush off a little spot like that? I know they really shouldn't be able to professionally but I just don't want anybody to try to give me any lip for complaining.
If there is a potential opening for dust I sure as hell don't want any more and muddy up a beautiful device. Sounds like I should exchange mine too, huh?
I really hope this isn't going to be a problem, the sensation was plagued by this issue, but it had no where near the level of build quality of the One. I sent my sensation back to htc and they replaced the screen. If it gets worse then send it back.
I havent tried bringing my phone back yet for the dust but this is the second One I've had because the first kept shutting off by itself so if anything you could fib and say it keeps restarting itself randomly on you cause then they'd had to excange it HAHAHA I have AT&T too and they can be **** heads when you try to get replacements
Good luck!
Sent from my HTC One using Tapatalk 2
yourpassenger said:
I really hope this isn't going to be a problem, the sensation was plagued by this issue, but it had no where near the level of build quality of the One. I sent my sensation back to htc and they replaced the screen. If it gets worse then send it back.
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Yeah I have until Friday until my 2 week replacement period is up so if it continues to bother me I'll bring it back to AT&T
Sent from my HTC One using Tapatalk 2
My lower microphone stopped working and I contacted Tmo about it and they sent me a replacement phone. The power button on the replacement didn't have a click to it, it was soft and did not work most of the time and the screen had a yellowish or orangish tint to it compared to my original One. I contacted them and I sent back the replacement and they sent me another. This one seems functional button wise, but has the same yellowish/orange tint to the screen.
Are they replacing them with crappy screens or are they like that new? I really hate to give up my pristine phone (minus the broken mic) with a sharp bright screen (compared to the replacements) for some refurb with a sub par screen. I also have the extra warranty on it so that I can get a brand new one for $135 or something, but I am concerned no matter what I am going to get the crappy screen and have to pay for it. Whereas I can swap mine for a new/like new one from warranty? Is it possible to swap the screens? Can I send it to HTC to have them fix the mic? I can live without the phone for a week or two (have my old Sensation 4G). Having my original phone rooted, S-off, Super CID, running ARHD 20.x wouldn't have an affect on the screen color would it? It currently has 4.12 on it and my orig phone is running 4.3.
Thanks in advance!
Just send it in to htc
Sent from my HTC One using XDA Premium HD app
How does one do that? And would I have to return the phone to stock?
ac3kill said:
Just send it in to htc
Sent from my HTC One using XDA Premium HD app
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I am on the phone with HTC now and he says that if the bootloader is unlocked, the warranty is voided. He put me on hold to see if I will be wasting my time sending it to them.
Well that plan is out the window! He said he could not be sure if it would be covered, but he felt like they would not fix it and return it as soon as they saw it was unlocked on HTCDev.
Ok, so back to swapping screens...
TBH I had the exact same thing happen. My camera started having black spots and I got it replaced. I'm on the third one now and its a little yellower than mine but there isn't a single seam. So I said screw it, once the N5 comes out I am selling and upgrading to it. Thought about the G2 as well, but I'm not sure.
Sent from my Nexus 10 using Tapatalk 4
Sometimes the yellow tint is from the glue and it gets better after about a week of use. Some are just yellow though. How I know this is I had two ones. My black one was a lot more yellowish when I first got it to my silver one. I had read that sometimes it's the glue that causes it and after use it will become whiter. I was skeptical but I wanted to see of I could see any difference. To speed up the process I got one of those dead pixel apps that cycles though different colors really fast. I plugged the phone in and ran it for about 4 hours.
My results shocked me. My black one after that had a much whiter look to it and now my silver appeared to be more yellow compared. So in the end my black one ended up being brighter and having whiter whites.
Sent from my XT1058 using Tapatalk 4
WiKDMoNKY said:
Well that plan is out the window! He said he could not be sure if it would be covered, but he felt like they would not fix it and return it as soon as they saw it was unlocked on HTCDev.
Ok, so back to swapping screens...
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They dont even look at that if the problem you are having has NOTHING to do with anything that unlocking the bootloader could possibly break. If you bricked your phone, then they check. I'm not guaranteeing that they do, but they say that it "MAY" void your warranty. For example, if your power button stops working, then they dont care. Same with your case. Unlocking the bootloader has nothing at all to do with the screen being yellow.
---------- Post added at 09:06 PM ---------- Previous post was at 09:05 PM ----------
graffixnyc said:
Sometimes the yellow tint is from the glue and it gets better after about a week of use. Some are just yellow though. How I know this is I had two ones. My black one was a lot more yellowish when I first got it to my silver one. I had read that sometimes it's the glue that causes it and after use it will become whiter. I was skeptical but I wanted to see of I could see any difference. To speed up the process I got one of those dead pixel apps that cycles though different colors really fast. I plugged the phone in and ran it for about 4 hours.
My results shocked me. My black one after that had a much whiter look to it and now my silver appeared to be more yellow compared. So in the end my black one ended up being brighter and having whiter whites.
Sent from my XT1058 using Tapatalk 4
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This happened on the iphone 5 as well. I think they're just newer units.
I am giving the stuck pixel app a shot now. Hopefully it will whiten it up the screen! I will report back later about whether it helped or not.
graffixnyc said:
Sometimes the yellow tint is from the glue and it gets better after about a week of use. Some are just yellow though. How I know this is I had two ones. My black one was a lot more yellowish when I first got it to my silver one. I had read that sometimes it's the glue that causes it and after use it will become whiter. I was skeptical but I wanted to see of I could see any difference. To speed up the process I got one of those dead pixel apps that cycles though different colors really fast. I plugged the phone in and ran it for about 4 hours.
My results shocked me. My black one after that had a much whiter look to it and now my silver appeared to be more yellow compared. So in the end my black one ended up being brighter and having whiter whites.
Sent from my XT1058 using Tapatalk 4
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if you are insured, u could always smash the sh#t out of it and claim for a new one lol!!!!
But if I opt for the insurance, I may still get a phone with a yellowish screen. Then I just spent $150 to get a phone I could have gotten for free through warranty.
exocetdj said:
if you are insured, u could always smash the sh#t out of it and claim for a new one lol!!!!
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