I have RMA'd 8 Nexus 4's. I have used every model except the 210k. I've noticed many improvements in build quality.
With the 302K, we got the little nubs and a more solid feel. Almost all of my Nexus 4's had creaking and build quality issues.
This 303K is perfect. The striping/banding problem with the display has been significantly reduced and the build quality is perfect.
This is the best Nexus 4 I've used. No problems at all. This will be my last RMA. I am keeping this one. :good:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Glad to hear that. Thanks for the information. Google has been quick and effective. Maybe I will send mine to see if they can replace it...
How many days did it last from u sent the buggy one untill u recieved the new one?
Thank you!
luiseteyo said:
Glad to hear that. Thanks for the information. Google has been quick and effective. Maybe I will send mine to see if they can replace it...
How many days did it last from u sent the buggy one untill u recieved the new one?
Thank you!
Click to expand...
Click to collapse
For me, the RMA's have been extremely quick. They ship me a new device in two days flat.
can i check if your phone is rooted when you RMA? I called the nexus hotline and stupidly tell the officer that my phone is rooted with custom rom.
Initially he wanted to direct me to manufacturer then I told him that I will insist on RMA with play store as I am going to restore it back to stock and relock it.
So now he needs to let his specialist know to see if they can still allow me to RMA it.
mgear356 said:
can i check if your phone is rooted when you RMA? I called the nexus hotline and stupidly tell the officer that my phone is rooted with custom rom.
Initially he wanted to direct me to manufacturer then I told him that I will insist on RMA with play store as I am going to restore it back to stock and relock it.
So now he needs to let his specialist know to see if they can still allow me to RMA it.
Click to expand...
Click to collapse
I always flash to stock to be safe.
I use this tutorial here:
http://forum.xda-developers.com/showthread.php?t=2010312
Rikusaki said:
I always flash to stock to be safe.
I use this tutorial here:
http://forum.xda-developers.com/showthread.php?t=2010312
Click to expand...
Click to collapse
oh so yr is rooted with custom rom and you reverted it to stock and relock.
They accepted all without any issues? I am worried that they will reject and I end up having 2 devices. Moreover, I am in SIngapore and i have to pay taxes for the faulty phone if play store rejects it.
mgear356 said:
oh so yr is rooted with custom rom and you reverted it to stock and relock.
They accepted all without any issues? I am worried that they will reject and I end up having 2 devices. Moreover, I am in SIngapore and i have to pay taxes for the faulty phone if play store rejects it.
Click to expand...
Click to collapse
Yep. No problems so far. I did the exact same procedure for every device. With some of them, I noticed a problem right away and didn't bother to do anything at all. I just called Google right away.
mgear356 said:
oh so yr is rooted with custom rom and you reverted it to stock and relock.
They accepted all without any issues? I am worried that they will reject and I end up having 2 devices. Moreover, I am in SIngapore and i have to pay taxes for the faulty phone if play store rejects it.
Click to expand...
Click to collapse
Nah, they know what we do with devices... that's why they sell soo much.. phones. Flash to stock, relock BL and send it. Don't worry they won't reject it.
luiseteyo said:
Nah, they know what we do with devices... that's why they sell soo much.. phones. Flash to stock, relock BL and send it. Don't worry they won't reject it.
Click to expand...
Click to collapse
ah thats what I was thinking too.. its a developer device and they expect us not to root?
Was taken aback when the customer service officer says the warranty will be void and blah blah.. Guess I will wait till what the specialist instructs..
my Rev 10 212k powerbutton is failing on me.. zz
Yeah the one I ordered a late march was a 303k version as well, and nothing has gone wrong with mine yet.
ah crap. google play just replied and they are biting on the fact that I had tampered with my phone's software and voiding my warranty. I have written another long email hopefully they can allow me to just rma.
This is plain rubbish. A nexus device but dont allow root.
Does only nexus 4 from USA have this type of serial number?
Sent from my Nexus 4 using xda premium
When I bought my N4 on March 28th, it was also a 303K - and I grabbed it from my carrier rather than through Google Play (didn't want to wait for shipping, and it was only $7 more, so I decided it was worth the convenience). Also, it's one without the new little nubs. Aesthetically and functionally, it was absolutely perfect! Screen was beautiful, especially when using AOSPA with it's nicely tuned kernel. Still fragile, though, as it's first fall less than 2 feet did shatter the screen. To be fair, it hit concrete face-down, so I'm not really surprised it broke... and to answer hoangtungst, I got mine in Canada.
mgear356 said:
ah crap. google play just replied and they are biting on the fact that I had tampered with my phone's software and voiding my warranty. I have written another long email hopefully they can allow me to just rma.
This is plain rubbish. A nexus device but dont allow root.
Click to expand...
Click to collapse
That sucks but to be brutally fair you can't argue really. They make no secret of the fact you void your warranty by rooting.
Sorry
Just out of interest would anyone pay a bit extra for a "true" dev phone in that the warranty remains intact for any software changes?
Thinking about it tho, that would leave lots of grey areas and loopholes, such as turning of thermal throttling and physically damaged the CPU etc.
Mine is a 302k, it doesn't squeak, it does not have nipples, and display is perfect. 303k just means produced in Korea in march 2013. I assume that more important is the hardware rev version, the external parts are subject to modifications without any advertisement, and they are just related to the end of old parts before starting using new ones...
mgear356 said:
ah crap. google play just replied and they are biting on the fact that I had tampered with my phone's software and voiding my warranty. I have written another long email hopefully they can allow me to just rma.
This is plain rubbish. A nexus device but dont allow root.
Click to expand...
Click to collapse
You said that your power button is failing? Just tell them, how does a button failing have anything to do with a custom rom put on the device?
If you fried something in side the phone from overclocking etc then yeh I could get why they'd reject it.
Really 8? Why did you send the last one in? Cause you wanted nubs and a new lens? I highly doubt you got 8 defective units. So stupid
Sent from my Nexus 4 using xda premium
Smallsmx3 said:
Really 8? Why did you send the last one in? Cause you wanted nubs and a new lens? I highly doubt you got 8 defective units. So stupid
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I had the exact same thought. I don't know of anyone who would have gone through the RMA process 8 times for legit reasons. You would move on to a different device long before you dealt with 8 RMA's. Google should have told you to pound sand when you requested the 4th RMA.
kalo88 said:
You said that your power button is failing? Just tell them, how does a button failing have anything to do with a custom rom put on the device?
If you fried something in side the phone from overclocking etc then yeh I could get why they'd reject it.
Click to expand...
Click to collapse
Initially they were okay with rma. Then I mentioned about rooted then the officer started saying about void warranty and ask me to back to LG
mgear356 said:
Initially they were okay with rma. Then I mentioned about rooted then the officer started saying about void warranty and ask me to back to LG
Click to expand...
Click to collapse
Did you try to call back and speak to someone different? Leave out the rooted part this time.
Related
Hi,
My screen died and have had to get a new one installed. The thing is, the new screen is fine, but the colours are really bright, even on the lowest brightness setting. I bought it to the attention of the guy in the shop, he took it off auto which was better but now I'm using it, it's actually not right at all.
The brown and greys of the UI should be dark, everything is too bright. The OS is still at the latest version from Samsung, GINGERBREAK.XWJVH which is what I had before.
I've looked all over and cannot find anyone with the same problem. Does anyone know if this is the software problem that I have seen in other threads or a hardware one? It just seems strange that my old screen was darker than this.
Thanks,
Luke.
new screen a genuine samsung product? I think its with the hardware...
It could be that an LCD screen has been put in. We are meant to have an AMOLED screen. Samsung did start shipping SGS with LCD screens when there was a shortage but im not sure how to tell for sure. Remember AMOLED is meant to have near enough pure black. Does your screen have this? If not its very likely LCD.
Also you can try using a colour tuning app. I know there is voodoo colour or voodoo screen. (Not sure if its on the market)
madushan92 said:
new screen a genuine samsung product? I think its with the hardware...
Click to expand...
Click to collapse
The guy said it's supposed to be. Going to take it in to get it checked.
Luke.
Talon26 said:
It could be that an LCD screen has been put in. We are meant to have an AMOLED screen. Samsung did start shipping SGS with LCD screens when there was a shortage but im not sure how to tell for sure. Remember AMOLED is meant to have near enough pure black. Does your screen have this? If not its very likely LCD.
Click to expand...
Click to collapse
This is what I thought, I'm going to get him to ring up and find out, if it's not AMOLED, it's getting replaced!
Talon26 said:
Also you can try using a colour tuning app. I know there is voodoo colour or voodoo screen. (Not sure if its on the market)
Click to expand...
Click to collapse
Will check, but it's not rooted.
Thanks,
Luke.
Talon26 said:
It could be that an LCD screen has been put in. We are meant to have an AMOLED screen. Samsung did start shipping SGS with LCD screens when there was a shortage but im not sure how to tell for sure. Remember AMOLED is meant to have near enough pure black. Does your screen have this? If not its very likely LCD.
Click to expand...
Click to collapse
If I go to the apps menu, the background looks pure black to me.
Luke.
Have you tried a factory reset?
If you are in the UK or within warranty try take it to Carphone Warehouse, one that has a repair centre. Don't tell them you changed the screen (it may void warranty, unless you took it to a Samsung authorised repair shop) and ask to update to the latest firmware. They usually have it back to you within the day unless they are busy in which case you can collect it the next day. If this doesn't work then its most likely the screen.
Also look for ways to find out what type of screen is installed. Im sure others have faced this issue before. Good luck
Talon26 said:
Have you tried a factory reset?
If you are in the UK or within warranty try take it to Carphone Warehouse, one that has a repair centre. Don't tell them you changed the screen (it may void warranty, unless you took it to a Samsung authorised repair shop) and ask to update to the latest firmware. They usually have it back to you within the day unless they are busy in which case you can collect it the next day. If this doesn't work then its most likely the screen.
Also look for ways to find out what type of screen is installed. Im sure others have faced this issue before. Good luck
Click to expand...
Click to collapse
Nope, not tried a factory reset, would have to back everything up somehow. Took it to a techcentre.co.uk in wakefield. I did email Samsung and asked about whether a screen was covered by warranty (it's not) a while back tho.
Luke.
I took some photos on my N900 to show you:
20090101_003 by lucretia9000, on Flickr
20090101_001 by lucretia9000, on Flickr
20090101_002 by lucretia9000, on Flickr
They look a bit darker on the N900, but trust me, they're not on the I9000.
Thanks,
Luke.
Cant get it to work, ill try again later...
here we go, it was actually quite simple
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
20090101_002 by lucretia9000, on Flickr
TBH they look kinda similar, but i guess we'll have to put it down to camera. Are you sure it looks washed out?? I thought so before but next to yours...it doesn't really look bad, yours looks better in areas.
Yup, see how dark yours is on the greys.
Luke.
Ok, was sitting with the galaxy in my hand, a few times with light pressure in the top left corner of the screen caused the colours to darken to normal.
Then the following day after charging, turned it on, the colours were dark. It has been right for the last 2 days...it has just reverted to uberbright again.
Faulty screen?
Sent from my GT-I9000 using XDA
Yh could be... but because you said you press on a corner I suggest you look up the videos that show the opening up and see where the screen connector is. Its possible they didn't install it properly. Also I think the screen has to be glued to the digitizer. (Not sure). What happen when you contacted them, did they offer to check it? Its worth giving it back to them, you've had problems since day one and it hasn't been 30 days so should still be under the return/faulty product policy
They sent it back to head office where they apparently took it off and reconnected it. I basicaly said to the guy i wsn't happy. He said nothing. I just walked out wss so pissed off.
Sent from my GT-I9000 using XDA
Also, this flip is not constant, so is annoying i cannot get it to change on cue.
Sent from my GT-I9000 using XDA
Hmm im sure they have a complaints department... When you go to them tell them your not happy and that you want it fixed or your money back. You want a new screen put in.
Try get some evidence like the picture your put up. Have the same picture when its washed out and then when you can get it working properly bring that same picture up and take a photo of your phone again.
Also threaten them not physically but with reviews. Say that you are going to go onto every review site and tell them of their crap service. That you are actively part of forum sites like xda etc and will preach their awful service. Which you have already started here.. You can do it on google maps as well. You can remind them that having one bad review usually counts for more in both ratings and perspective then a few good reviews.
Btw i unfortunately broke both the screen and digitizer the other day and by your experience I wont be using them (If insurance pays out, so glad i didn't cancel it, otherwise i think it will have to go to ebay )
Finally you can tell them and take them to trading standards. They have sold you a faulty part and are refusing to solve the problem.
Here is what it looks like:
and the UI
Thanks,
Luke.
That is perfect! In the first video between 37-41 seconds its super clear there is a difference. Im sure that is not mean to happen that would be a proper fault in the phone and would have been corrected by Samsung and there would have been a recall and everything.
Do that in-front of them if you haven't already. Before you do though call and/or email the complaints dept. with a link to that video. And specifically tell them to look at 37-41 seconds on the first video. If they then don't agree to take another look at it or fix it then trading standards! It may be worth saying that in the email.
"I have been to .... and showed them my problem, told them about it multiple times. I am now showing you proof that this is a legitimate problem and am not happy with the service i am receiving. quote some crap from the website where they say they give great service and after sales support." Explain it has been less than 30 days and that you have been seeking support for this issue from the beginning. If you do not receive the support as stated by the website and as required by law you will be contacting trading standards for false advertising and poor service blah blah.... Just make sure you write it clear and to the point. Describe how you fix the problem in bullet points, and obviously say this is usually a temporary fix that lasts approx mins.
Hope that helps.. If you write that letter or contact them over the phone with most of the above and the evidence then they should fix it. Look through their website for what they say if they dont fix it and the guarantees they have for the service they provide. So you can quote them. BTW look through the trading standards website as well, because everything i have said is based on what I have heard and read from forums/articles/conversations. You need facts and evidence. I find shouting and anger doesn't usually work for me personally as i have a calm nature so its hard for me to portray anger lol If you can project your anger well then it does usually work quicker
Well, some success. I wrote them an email on the 4th, no reply, sent them another email demanding a response otherwise I would contact TS and give a bad review on Google Maps, was contacted the next day (I sent the email quite late in the day) by the MD, who basically agreed to give me a refund. I went today and got said refund. He saw the screen and I pointed out the banding. He was quite ok about it all really.
Don't get me wrong, their service is good, just bad that they don't know a good from a bad screen.
Luke.
Lucretia9 said:
Well, some success. I wrote them an email on the 4th, no reply, sent them another email demanding a response otherwise I would contact TS and give a bad review on Google Maps, was contacted the next day (I sent the email quite late in the day) by the MD, who basically agreed to give me a refund. I went today and got said refund. He saw the screen and I pointed out the banding. He was quite ok about it all really.
Don't get me wrong, their service is good, just bad that they don't know a good from a bad screen.
Luke.
Click to expand...
Click to collapse
I am totally agree with you, my friend.
But this kind of trouble give a misconception of what a customer service should do in this case.
BTW things like that can happens, they're human like you.
I'm a firm believer that VZN and LG both couldn't get figure out a method to properly secure KK. I think the final OTA will have some method to ruin someone's day. My opinion, VZN is having fits over the old bootstack booting the ROM. I also figure they wanted the root method from ioroot to try to close it as well. Talk amongst yourselves ?
I just can't buy that there was an accidental slip up by both companies. Seems they setup a situation and decompile everything the devs post.
Sent from my VS980 4G using XDA Premium 4 mobile app
Maybe we actually do have a friend inside vzw. Since somehow every phone leaks or finds some miraculous method
Sent from my VS980 4G using Tapatalk
Dri94 said:
Maybe we actually do have a friend inside vzw. Since somehow every phone leaks or finds some miraculous method
Click to expand...
Click to collapse
Definitely a possible... Tho our devs have skills that border on the magical, and the power of collective knowledge is a wonderful thing haha.
But as far as VZW's predicament, I have no doubt that someone watches these forums, and curses over the extra dollars they'll have to spend on keeping their big red fingers locked tightly around our phones. As to whether it actually delays their official OTA, I'm sure they have deadlines to meet (esp. where the bloatware vendors are concerned), but it would be anyone's guess.
I'm just thrilled we have these leaks period. Even if the official OTA seals up security holes, this leak means a big boost to VS980 custom development!
The new KK leak seems odd, especially when some of its not even working correctly. I'm kinda stuck now. Device can get into Download mode but it just locks there.
Jivetime said:
Definitely a possible... Tho our devs have skills that border on the magical, and the power of collective knowledge is a wonderful thing haha.
But as far as VZW's predicament, I have no doubt that someone watches these forums, and curses over the extra dollars they'll have to spend on keeping their big red fingers locked tightly around our phones. As to whether it actually delays their official OTA, I'm sure they have deadlines to meet (esp. where the bloatware vendors are concerned), but it would be anyone's guess.
I'm just thrilled we have these leaks period. Even if the official OTA seals up security holes, this leak means a big boost to VS980 custom development!
Click to expand...
Click to collapse
Yea and how big red and lg both accidently leaked the rom and kernel.
Sent from my VS980 4G using Tapatalk
You ever think maybe they release it so devices get bricked and they gotta pay for new ones?
Well, if we're tossing out ideas...what if it got leaked so vzw could track who has 4.4 installed? Then they can red flag the rooters.
Today, I called to get a replacement. Speaker stoped working... she asked me if it was the original one I bought. I said Ya, then asked if I traded it or rooted it. I was Like, root? Lol...anyways, something on her end was flagging the phone. Of course, at the time of calling my phone was 100% stock. But I DID have 4.4 installed..replacement is in its way but still..more complicated then I expected
Sent from my VS980 4G using Tapatalk
zathus said:
Well, if we're tossing out ideas...what if it got leaked so vzw could track who has 4.4 installed? Then they can red flag the rooters.
Today, I called to get a replacement. Speaker stoped working... she asked me if it was the original one I bought. I said Ya, then asked if I traded it or rooted it. I was Like, root? Lol...anyways, something on her end was flagging the phone. Of course, at the time of calling my phone was 100% stock. But I DID have 4.4 installed..replacement is in its way but still..more complicated then I expected
Sent from my VS980 4G using Tapatalk
Click to expand...
Click to collapse
I don't really believe it, but I've seen some say VZW knows what apps you've installed. I saw a user once say they told him exactly what root apps he currently had. If that's true, some root app you've installed at some point may have flagged it. Or she was a liar. Lol. To be honest...once it was confirmed that you could downgrade and keep Loki on the other variants, I'm surprised LG didn't pull the Sprint rollout.
When the KK kernel source was "accidentally" leaked early after the devs were having problems with trying to create a zip rom from the KK leak and needed that info, that's is when my eyebrows were raised....lol. I was like, that's too much of a coincident. Somebody" was reading and listening to our cries....lmao. Nevertheless, thank you to whoever it was.
Tinfoil hat, anyone?
Sent from my VS980 4G using Tapatalk
JRJ442 said:
I don't really believe it, but I've seen some say VZW knows what apps you've installed. I saw a user once say they told him exactly what root apps he currently had. If that's true, some root app you've installed at some point may have flagged it. Or she was a liar. Lol. To be honest...once it was confirmed that you could downgrade and keep Loki on the other variants, I'm surprised LG didn't pull the Sprint rollout.
Click to expand...
Click to collapse
Lol, well she was definitely not lying. I didn't want to pry to much on what the issue was. Playing ignorant is sometimes the best rout but my guess is the Mac ids or sns from the day I bought the phone to now changed. She just kept saying "something is preventing me from sending you a replacement, are you sure you didn't trade phones with a friend or something?"
Sent from my VS980 4G using Tapatalk
Serial number is hardware level. Not possible unless you actually were swapped. They don't check it until old one is sent back, which is why you are given a purchase clause on returns. I'll assume your account was a bit jacked up if she wasn't lying, otherwise, liar.
Maybe Verizon wanted to wait for the knock code update to release KK instead of releasing it and then putting out another update right away for knock code.
Sent from my VS980 4G using Tapatalk
imhowie said:
Maybe Verizon wanted to wait for the knock code update to release KK instead of releasing it and then putting out another update right away for knock code.
Sent from my VS980 4G using Tapatalk
Click to expand...
Click to collapse
This is what I was thinking verizon isn't going to push 2 updates back to back, there going to make us wait for lg to add in knock code the release it
Sent from my VS980 4G using xda app-developers app
R0gersism said:
The new KK leak seems odd, especially when some of its not even working correctly. I'm kinda stuck now. Device can get into Download mode but it just locks there.
Click to expand...
Click to collapse
You said in the other thread that you wiped your Rom in recovery,not really conspiracy related just an accidental goof on your part.happens to the best of us.
Sent from my VS980 4G using Tapatalk
I don't know if it was necessarily a leak; I pulled it off their servers and published the link here one xda like a week back. It took us a few days but @xdabbeb found a way to trick our devices into taking that OTA. One thing I find suspicious is that it hasn't been taken down yet, which means it *might* be our official, it just hasn't had the green light yet. Also, the kernel source is still alive (direct link download) it just has the link removed.
Agreed. At the very least I think it was intended to be the official release. Whether they're holding off on pushing it to everyone because of a last minute issue they found or internal delays is anyone's guess. I tend to believe it's the latter.
Steamer86 said:
Serial number is hardware level. Not possible unless you actually were swapped. They don't check it until old one is sent back, which is why you are given a purchase clause on returns. I'll assume your account was a bit jacked up if she wasn't lying, otherwise, liar.
Click to expand...
Click to collapse
Liar? About what lol what is there to lie about. It was just an interesting conversation that kind of applied to this thread. And by the way, when I said serial number I was referring to the IMEI which, like the mac address is supposed to be unchangeable and yet there have been cases where they changed. But like I said, I don't know what the issue was. And obviously wasn't that big of a deal because my new phone is on its way
Sent from my VS980 4G using Tapatalk
JackpotClavin said:
I don't know if it was necessarily a leak; I pulled it off their servers and published the link here one xda like a week back. It took us a few days but xdabbeb found a way to trick our devices into taking that OTA. One thing I find suspicious is that it hasn't been taken down yet, which means it *might* be our official, it just hasn't had the green light yet.
Click to expand...
Click to collapse
I told ya, you devs are magic! I have been following the progress from day 1, and wondered how xdabbeb got it done.
zathus said:
Lol, well she was definitely not lying. I didn't want to pry to much on what the issue was. Playing ignorant is sometimes the best rout but my guess is the Mac ids or sns from the day I bought the phone to now changed. She just kept saying "something is preventing me from sending you a replacement, are you sure you didn't trade phones with a friend or something?"
Click to expand...
Click to collapse
When I quit working for VZW a couple years ago, the systems we used listed all the software/update/PRL version info of the software you had installed on your phone. It seemed that a lot of that info was based on the updates your phone pulled from the servers, and I never saw anything that actually indicated root status. However, they are constantly updating their capabilities so I wouldn't put it past em. I am of the opinion that most manufacturers don't check all that closely for root, at least if the phone is on a stock rom. I have never actually heard or read online of a VZW customer whose phone got rejected purely because it was rooted.
Jivetime said:
I told ya, you devs are magic! I have been following the progress from day 1, and wondered how xdabbeb got it done.
When I quit working for VZW a couple years ago, the systems we used listed all the software/update/PRL version info of the software you had installed on your phone. It seemed that a lot of that info was based on the updates your phone pulled from the servers, and I never saw anything that actually indicated root status. However, they are constantly updating their capabilities so I wouldn't put it past em. I am of the opinion that most manufacturers don't check all that closely for root, at least if the phone is on a stock rom. I have never actually heard or read online of a VZW customer whose phone got rejected purely because it was rooted.
Click to expand...
Click to collapse
I don't think it was rooting but maybe my update status. Example, my warranty date on the phone 2/4/2014. This is located in hardware information, hardware not software. I'll assume the warranty date is assigned the day you buy your phone. Now, it's changed. Point is, if that's changed what else could have changed
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Sent from my VS980 4G using Tapatalk
Hi guys of xda!! I am jumping off from Symbian OS to Android! Bought myself a second-hand One for 300$ and I love the build quality, Boom Sound and all that!
However, it appears that I have been somewhat cheated by the previous owner, he's told me that it has a remainder of 3 month warranty left with HTC, but it expires next month. :X So I kinda have to look around my phone to see if there are any issues that I can highlight on when I send it (please do tell me if the problems I am about to mention are worth sending to HTC and leave me without a working phone for weeks)
Current issues I am encountering are:
1) It LAGS when playing games, watching Youtube and using the Facebook app, I am unsure if this is normal, but from what I see on the reviews, it should be close to buttery smooth, right? Come on, I didn't think the frame rate would drop to (roughly 20 fps?) on Jetpack Joyride! It just keeps stuttering! D:
2) I have triple checked with the previous owner on the rear camera issue on whether it'd have the tint problems, he had informed me that he had already gotten it fixed, which I believe it is. HOWEVER it did not occur to me to check the front-facing camera.. here's how the front-facing camera looks like (please forgive me if I am violating any image size limit on this forums. :\).
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
It is WAY worse in lower-light, really, really RED. Tried Googling about, not much complaints on the red tint on the FRONT camera, should I get it fixed with HTC? Tried fiddling with the settings, doesn't change much, red tints are still present, is that normal?
3) Err, don't think there's any more other than the issues highlighted above, could you please suggest me to check on any common issues that I might have left out? So that I may request for a warranty-covered repair.
P/S: The lags and red tints are present no matter the phone's temperature, I've tried it in both coldness and warmth.
I have not attempted on rooting the phone or anything at all, here are the versions:
Android 4.4.2
HTC Sense 5.5
Software Number 4.20.707.6
HTC SDK API level 5.69
Kernel Ver. 3.4.10-g499e571
[email protected] #1 (uhhh HELP! is this phone rooted? Because I see the word root in the kernel! Just noticed this omgomg)
Baseband version 4A.23.3263.28_10.38r.1157.04L
Browser version Webkit/534.30
Click to expand...
Click to collapse
Also to note: When I booted this phone for the first time, there was a welcome page to set up and things, and the camera image count was from 0001, but it came with an extra app called Wechat (it's a popular Whatsapp alternative here in Malaysia) I am unsure if the phone has been factory reset before it was handed to me, because if it was, I don't think resetting it again would help much, right?
Thank you so much for your time! Would really appreciate any help I could get! :laugh:
You can try to factory reset the phone and see if the lag is still there. Both my htc ones have red front camera in low light. You can't tell if your phone is rooted that way. My phone is also not rooted and shows [email protected] Check if there is supersu app installed, if there is that means its rooted
darksnoopy said:
You can try to factory reset the phone and see if the lag is still there. Both my htc ones have red front camera in low light. You can't tell if your phone is rooted that way. My phone is also not rooted and shows [email protected] Check if there is supersu app installed, if there is that means its rooted
Click to expand...
Click to collapse
hello snoopy! May I ask if there is a way for me to backup my apps and settings into my laptop before I attempt a factory reset? Would HTC Sync be enough? I do not see any supersu app installed. Thank you!
About the red tint issue, I have actually compared this with my friend's HTC One as well, real time, his did not have any form of red tint whatsoever.. kinda worries me.
kuzumitaiga said:
hello snoopy! May I ask if there is a way for me to backup my apps and settings into my laptop before I attempt a factory reset? Would HTC Sync be enough? I do not see any supersu app installed. Thank you!
About the red tint issue, I have actually compared this with my friend's HTC One as well, real time, his did not have any form of red tint whatsoever.. kinda worries me.
Click to expand...
Click to collapse
Use HTC Backup. Just do a backup before you factory reset, then when you're setting up the phone again, just choose the "restore from a backup" instead of starting fresh.
The red tint issue is just really random and you either have it or not. There really is nothing you can do about it other than talk with HTC and get a replacement.
aooga said:
Use HTC Backup. Just do a backup before you factory reset, then when you're setting up the phone again, just choose the "restore from a backup" instead of starting fresh.
The red tint issue is just really random and you either have it or not. There really is nothing you can do about it other than talk with HTC and get a replacement.
Click to expand...
Click to collapse
I'm back, done the factory reset and attempted to play a game of Jetpack Joyride (no idea of other game I could test on) before restoring, still the same performance issues, stutters every five seconds or so, hard to not notice, is this normal?
kuzumitaiga said:
I'm back, done the factory reset and attempted to play a game of Jetpack Joyride (no idea of other game I could test on) before restoring, still the same performance issues, stutters every five seconds or so, hard to not notice, is this normal?
Click to expand...
Click to collapse
No it shouldn't lag.
aooga said:
No it shouldn't lag.
Click to expand...
Click to collapse
hmm.. is there even a chance for this to be a manufacturer's defect on the hardware that is causing the inconsistent frame rates, in your opinion?
kuzumitaiga said:
hmm.. is there even a chance for this to be a manufacturer's defect on the hardware that is causing the inconsistent frame rates, in your opinion?
Click to expand...
Click to collapse
Try to run a benchmark and compare it with the results from other users
darksnoopy said:
Try to run a benchmark and compare it with the results from other users
Click to expand...
Click to collapse
been doing so in the past minute.
Pi in 140, 141 average. Now downloading AnTuTu, is there a benchmark app that you'd like me to test out on?
EDIT: AnTuTu score: 28403
kuzumitaiga said:
been doing so in the past minute.
Pi in 140, 141 average. Now downloading AnTuTu, is there a benchmark app that you'd like me to test out on?
Click to expand...
Click to collapse
Antutu is ok, i am testing it now and i got 28403
darksnoopy said:
Antutu is ok, i am testing it now and i got 28403
Click to expand...
Click to collapse
attached the screenshot in the previous post, that's odd, our numbers are exactly the same, is that common?
kuzumitaiga said:
attached the screenshot in the previous post, that's odd, our numbers are exactly the same, is that common?
Click to expand...
Click to collapse
It's not common, but it can happen. This is what I got and my phone doesn't lag at all. 20291 in antutu. Benchmarks are totally useless.
aooga said:
It's not common, but it can happen. This is what I got and my phone doesn't lag at all. 20291 in antutu. Benchmarks are totally useless.
Click to expand...
Click to collapse
hmmm... this is odd.. is there another way, in your opinion that you think would assist in this? thanks
kuzumitaiga said:
hmmm... this is odd.. is there another way, in your opinion that you think would assist in this? thanks
Click to expand...
Click to collapse
Try a different ROM maybe? All HTC ones should perform almost exactly the same.
Sent from my Nexus 7 using Tapatalk
aooga said:
Try a different ROM maybe? All HTC ones should perform almost exactly the same.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
sorry, i think this is a stupid question, but wouldn't changing ROM be considered as rooting? or requiring a root? That would ultimately void the warranty right?
aooga said:
Try a different ROM maybe? All HTC ones should perform almost exactly the same.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
urgh.. don't even know if it's actually just my eyes playing tricks on me or what.. the lag issues are only when playing games, ALL games. Home screens and stuff are just too smooth.
kuzumitaiga said:
sorry, i think this is a stupid question, but wouldn't changing ROM be considered as rooting? or requiring a root? That would ultimately void the warranty right?
Click to expand...
Click to collapse
That's a tricky question. If your phone has a hardware defect, I don't think HTC can legally get out of honoring the warranty (but I'm not sure). The problem is, if you've rooted, it will be much harder for you to argue that it definitely is a hardware defect. I would have it serviced if you can get warranty service. And BTW, on my phone (rooted, custom ROM), Jetpack Joyride has occasional frames of lag (mostly in the beginning of the level), but gameplay seems smooth after that.
kuzumitaiga said:
sorry, i think this is a stupid question, but wouldn't changing ROM be considered as rooting? or requiring a root? That would ultimately void the warranty right?
Click to expand...
Click to collapse
You can always relock the bootloader and remove all traces of you rooting it. (S off).
As the other guy said, if there really is a problem, I would get it replaced now.
Sent from my HTC One using Tapatalk
im dealing with tmobile going through a warranty exchange process because the accelerometer/ gyro is off. ive tested 3 different phones all with the same issue. all apps using the gyro/accel drift off to the left. im sure these phones are all from different batches because the original i bought in store, the second sent from tmobile seemed brand new all wrapped up in the protective stickers , and the 3rd was sent the same way with out all the protective stickers and ****. im at my wits end with a brand new 700 dollar phone. obviously im a bit ocd with these types of things. if im paying a PREMIUM price for a premium object, i expect premium quality control standards. cant imagine they all have the same exact same hardware issue.
my main question is , when the 5.0 update drops for tmobile will it reset the knox counter? ill update via kies. never installed a custom rom. just root and recovery. just need to know in case the update doesnt fix the issue like they said. they tech advised me that if its tripped and samsung tells them so, it will cost me over 400$. and i cant afford that. any one know for sure? also will the method in this thread work on the note 4? or is there a version that will. if it does reset knox i will not root it until my warranty is up. ( at the time i didnt know reflashing stock firmware wouldnt clear it. it always had before.) thanks in advance.
http://www.ibtimes.co.uk/how-instal...galaxy-s4-i9505-without-tripping-knox-1493967
Don't ask the tech stuff like that
i didnt he told me amidst our conversation... why would you even post? unless you have information or something of value just save it. your post is completely point less
You can't reset Knox.
It doesn't matter. They don't check.
Just Odin to stock + factory reset.
When i send my note 3 for a warranty thing, they rejected it because i had tripped the Knox flag
I had rooted my note 4 put lots of custom roms. I just factory reset, did a warranty exchange and I didn't get charged from tmobile.
Sent from my SM-N910T using XDA Free mobile app
lifenexus said:
When i send my note 3 for a warranty thing, they rejected it because i had tripped the Knox flag
Click to expand...
Click to collapse
Well of course, anything regarding warrantee fix it will be checked.
That is a given
Tmobile won't check unless u tell 'em you rooted. Samsung will check and charge u
BAD ASS NOTE 4
BACARDILIMON said:
Tmobile won't check unless u tell 'em you rooted. Samsung will check and charge u
BAD ASS NOTE 4
Click to expand...
Click to collapse
yeah thats exactly what he said. they send it off to samsung and theyll tattle on you. to the tune of 400 bucks. i guess ill just suck it up and hope lollipop fixes it. deal with the fact that i have to hold my 700 phone **** eyed.
does any one know why i cant edit my system files? i have root. i found the calibration file opened and edited it in text but it wont save. can tell what file type it is either. ( i know that would help).
sys>devices>virtual>sensor> accelerometer_sensor> calibration is the file i want to edit.... help?
p8ntballa9362 said:
yeah thats exactly what he said. they send it off to samsung and theyll tattle on you. to the tune of 400 bucks. i guess ill just suck it up and hope lollipop fixes it. deal with the fact that i have to hold my 700 phone **** eyed.
does any one know why i cant edit my system files? i have root. i found the calibration file opened and edited it in text but it wont save. can tell what file type it is either. ( i know that would help).
sys>devices>virtual>sensor> accelerometer_sensor> calibration is the file i want to edit.... help?
Click to expand...
Click to collapse
Never in 8 years have I been charged for that. Tmobile uses an outside company to refurbish phones and they don't check either. First test they do is power on. If it does they flash the last update and see if it works if it does they hook it up to a pc and it runs other test if they pass it gets check for damage and sent back to someone as refurbished. Ur free to do as u will but anyone who says Tmobile checks is such a damn liar.
BAD ASS NOTE 4
BACARDILIMON said:
Never in 8 years have I been charged for that. Tmobile uses an outside company to refurbish phones and they don't check either. First test they do is power on. If it does they flash the last update and see if it works if it does they hook it up to a pc and it runs other test if they pass it gets check for damage and sent back to someone as refurbished. Ur free to do as u will but anyone who says Tmobile checks is such a damn liar.
BAD ASS NOTE 4
Click to expand...
Click to collapse
no the tmobile tech said that samsung checks. since its less than a month old its still under factory warranty. he said samsung will tell them and then theyll charge me. any ideas on why i cant edit that file? thanks for your help btw. i see you post alot in this forum.
p8ntballa9362 said:
no the tmobile tech said that samsung checks. since its less than a month old its still under factory warranty. he said samsung will tell them and then theyll charge me. any ideas on why i cant edit that file? thanks for your help btw. i see you post alot in this forum.
Click to expand...
Click to collapse
What app are u using. Let me try on my phone and see
BAD ASS NOTE 4
tried it with ES file explorer, root explorer(Rom toolbox) and advance tools editor no luck.
that file opens and the default values are -2,0,0,0. trying to change the -2 to 0 and see if that works. because coincidentally its off by about 2 degrees
p8ntballa9362 said:
tried it with ES file explorer, root explorer(Rom toolbox) and advance tools editor no luck.
that file opens and the default values are -2,0,0,0. trying to change the -2 to 0 and see if that works. because coincidentally its off by about 2 degrees
Click to expand...
Click to collapse
I am using root explorer and that file is empty. Just shot my boy a text to check his when he hits me I will let you know.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
BAD ASS NOTE 4
just noticed that in root explorer you can only see it in text viewer. if you open it in text editor it wont show. do you have another app to view that file? im interested to see what yours is. you dont have any issues with games or apps drifting off do you?
So I have a galaxy note 9, and I've recently been using the s pen. because the touch screen hasn't been working all the time.. for instance, I can use the same part of the touch screen to open an app (lets say snapchat) for the same part of the screen it will stop working, then before you say its the app, ill get out of snapchat, to to my message app, and use my keyboard, and it will have the same issue, then ill get out of the app again, and touch where I was touching on the screen and it will work, I've managed to turn on the (show touches) in developer options, to show where its registering, and its not showing when I touch the keypad. I've tried to wipe this phone, I've tried to wipe the cache in recovery mode (its stock everything, stock recovery, stock operating system, and unrooted, and the bootloader is still locked) so I'm thinking it is a software malfunction, but I'm not 100% sure, because it sometimes registure as I touch somewhere else than I press, keep in mind (THIS IS WITHOUT S PEN) I would love if someone could help me to fix this issue, thank you soo very much if you want a video I can add a link to my google drive, where I can show you the issue
BEST REGARDS LIAMMMMM
Welcome to XDA
Any permanent magnets near the phone?
Does it fail to work in safe mode?
blackhawk said:
Welcome to XDA
Any permanent magnets near the phone?
Does it fail to work in safe mode?
Click to expand...
Click to collapse
No magnets, also no case, or screen protector. And no it doesn't work in safe mode, I've tried that too, sorry I didn't list it. I've even tried the (screen test) ill attach the pic of what i'm talking about, it tested fine, every test, and I tested it multiple times.
BEST REGARDS LIAMMMMM
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
liammmmnnnn said:
No magnets, also no case, or screen protector. And no it doesn't work in safe mode, I've tried that too, sorry I didn't list it. I've even tried the (screen test) ill attach the pic of what i'm talking about, it tested fine, every test, and I tested it multiple times.
BEST REGARDS LIAMMMMMView attachment 5719471
Click to expand...
Click to collapse
Try clearing the system cache then go into safe mode and check it again.
If it's not hardware, software and you did a factory reset (tested right after reset with nothing loaded*) it may be the firmware is corrupted, reflash to same version. This almost never happens, possibility of a rootkit**. If a reflash fails to fix it is hardware either the display or mobo.
*if you used SmartSwitch, factory reset again without using SmartSwitch. If it's working after that, hand load with care...
**Android 8 and lower are suspectable to the worm X-Helper. It can evade removal by worming out of the user partition. It's a nasty one. There's methods to remove it now without reflashing I believe.
blackhawk said:
Try clearing the system cache then go into safe mode and check it again.
If it's not hardware, software and you did a factory reset (tested right after reset with nothing loaded*) it may be the firmware is corrupted, reflash to same version. This almost never happens, possibility of a rootkit**. If a reflash fails to fix it is hardware either the display or mobo.
*if you used SmartSwitch, factory reset again without using SmartSwitch. If it's working after that, hand load with care...
**Android 8 and lower are suspectable to the worm X-Helper. It can evade removal by worming out of the user partition. It's a nasty one. There's methods to remove it now without reflashing I believe.
Click to expand...
Click to collapse
how would i reflash to the same version? if its not rooted? or the bootloader isnt unlocked?
liammmmnnnn said:
how would i reflash to the same version? if its not rooted? or the bootloader isnt unlocked?
Click to expand...
Click to collapse
I'm no expert but you can flash the same or latter official stock rom for the device without unlocking the bootloader.
My Galaxy Note 9 started doing the same thing 4 months ago. Some days it actually seems like its fixed but I mostly use the S-Pen instead. Its very inconvenient. I tried the safemode and I posted a few days ago in this forum asking about if I had to match the same base version. I was thinking about rooting it to see if that may fix the issue. Let me know how you make out. I can let you know if rooting the phone fixes mine. I sill need to figure out how to root mine because it is an AT&T phone from USA and seems the base version that is on mine is not all that popular based on m trying to find the matching base version firmware. Either way if you haven't figured out a fix for your by time I do the surgery on mine I will give you heads up on my success or failure to fix the screen issue.
nlellis8 said:
My Galaxy Note 9 started doing the same thing 4 months ago. Some days it actually seems like its fixed but I mostly use the S-Pen instead. Its very inconvenient. I tried the safemode and I posted a few days ago in this forum asking about if I had to match the same base version. I was thinking about rooting it to see if that may fix the issue. Let me know how you make out. I can let you know if rooting the phone fixes mine. I sill need to figure out how to root mine because it is an AT&T phone from USA and seems the base version that is on mine is not all that popular based on m trying to find the matching base version firmware. Either way if you haven't figured out a fix for your by time I do the surgery on mine I will give you heads up on my success or failure to fix the screen issue.
Click to expand...
Click to collapse
Was it refurbished?.... I'm so upset.. just found out my phone was refurbished, the screen isn't original, the motherboard probably is original, the SIM card tray isnt original.. how I found this out, my phone back cover was blue and the body is black, so I decided to open the back cover, (yes I was careful) didn't break anything, and I found this sticker on the flex cable ( I will insert a picture of It), and it brought me to this site "mobile sentrix" where I found out I basically got scammed from a pawnshop selling to me for $200 such a scam, and I can't even return it because it's been well over a month now that I've had it, they would be like, "get out of my store" so I'm basically screwed..
This is the site that the screen came from that the pawnshop bought and sold as a fully working phone... I'm so upset
Keep in mind I'm not hating on that company, even if they scammed the pawnshop, I'm hating on the pawnshop that sold me that phone, and I tried to return it when I first paid for it, and showed him the problems and he got mad and said you get what you pay for and told me to get out of his pawnshop.. and I can sue him because it would caust way more to sue him than to get my money back, and I probably won't, I'd just get his shop shutdown, ughh
blackhawk said:
I'm no expert but you can flash the same or latter official stock rom for the device without unlocking the bootloader.
Click to expand...
Click to collapse
Found out that's not the issue at all, read my other posts..
liammmmnnnn said:
Keep in mind I'm not hating on that company, even if they scammed the pawnshop, I'm hating on the pawnshop that sold me that phone, and I tried to return it when I first paid for it, and showed him the problems and he got mad and said you get what you pay for and told me to get out of his pawnshop.. and I can sue him because it would caust way more to sue him than to get my money back, and I probably won't, I'd just get his shop shutdown, ughh
Click to expand...
Click to collapse
If in the us take him to small claims court. Their rules vary by state. Fees are low, and if you win he pays the court costs!
Small claims court is an informal setting and the judge gives leeway to the participants. A lawyer isn't needed. Be respectful and state the facts, any evidence helps your case.
Don't let him slithzer away! Hammer em!
blackhawk said:
If in the us take him to small claims court. Their rules vary by state. Fees are low, and if you win he pays the court costs!
Small claims court is an informal setting and the judge gives leeway to the participants. A lawyer isn't needed. Be respectful and state the facts, any evidence helps your case.
Don't let him slithzer away! Hammer em!
Click to expand...
Click to collapse
But I feel they could use the fact that I took the phone *apart* to their advantage, and say I could have tampered with it, I can't prove that I bought it like this, the only thing I can prove is that the stickers are on the parts of the phone
blackhawk said:
If in the us take him to small claims court. Their rules vary by state. Fees are low, and if you win he pays the court costs!
Small claims court is an informal setting and the judge gives leeway to the participants. A lawyer isn't needed. Be respectful and state the facts, any evidence helps your case.
Don't let him slithzer away! Hammer em!
Click to expand...
Click to collapse
Also what would I win? Just getting my money back? I honestly want more, cause I know I'm not the first person he's done this too, like I don't want more for me, I want like his business shutdown or something, or like to be told that he isn't able to do that, also he lied to me and said the phone was 8gb of ram, when it only has 6gb, and he didn't even let me touch the phone or look at it much till I paid for it, and it's a "as is" pawnshop, so if I had a problem after he basically is gonna say I couldn't bring it back