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X1 powers down on slide close

Hi there, long time reader, first time poster. After searching on the forum for an answer I am posting for help. I was wondering if anyone else's X1 powers down when they slide the keyboard back in?
At first I thought it was the custom ROM I was using but after flashing back to the official R3 UK ROM it is still happening so I suppose it could affect anyone. Does this happen to you? If so do you know of a solution?
Any help would be much appreciated.
Thanks in advance
Tristan

I have the same problem but when my keyboard is slided up. When you slide it up, in like 15 seconds it will just turn off. The phone completely shuts off and not just turn off the display. I thought it was a custom rom problem too but i installed a different rom and came up with the same problem. I guess i will send it out to sony and let them fix it, only after softspl and stock rom is installed. But sony does fix it fast! They usually just give you a refurbish xperia instead of fixing your current one.

Ah that's what I mean, when I slide my keyboard in it happens. To be honest it's getting a crack up near the stylus as well (which is odd for one of the black ones I believe) so I definitely need a new one... I'm actually quite disillusioned with the phone altogether after both these problems but I guess Vodafone aren't nice enough to give me a different phone :\

Try closing it slowly(dont make it smash) and see if it still turn-off your unit.
I sometime have the same problem when I closed the slide quickly, so it smash to the another side and my unit went off. I think some power connector, sensor, switch inside must be loose or something.

You are right, I discovered this yesterday that closing it slowly does not power it off BUT today for some random reason the phone has turned itself off whilst doing it slow too. I'm getting quite fed up which is a shame because I quite like the phone.

tristyB said:
You are right, I discovered this yesterday that closing it slowly does not power it off BUT today for some random reason the phone has turned itself off whilst doing it slow too. I'm getting quite fed up which is a shame because I quite like the phone.
Click to expand...
Click to collapse
This is definetely a hardware problem if it recurs accross ROMs. I'd say get a replacement NOW. BTW are you a girl (Tristy sounds like girls name haha)?

Try to insert a small piece of folded paper at the bottom of battery, your x1 may work properly even quick slide. (My x1 has been down the power for quick slide or small impact, but I just fixed it by doing that).
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Try it, and hope you can fix your x1 too.

poetryrocksalot said:
This is definetely a hardware problem if it recurs accross ROMs. I'd say get a replacement NOW. BTW are you a girl (Tristy sounds like girls name haha)?
Click to expand...
Click to collapse
Yeah it's most definitely hardware and I'm afraid not, it's short for Tristan which is much more of a guys name over here.
As for vcivilen, thanks a lot, I'm going to give this a try until Vodafone get their courier here.... whenever that may be.

After getting off the phone (ironically not my x1) with Vodafone they acknowledge that this phone has two recognised problems. 1. This problem 2. sometimes it doesn't pick up business email (not really a concern to myself). Either way they are sending me a "new" x1. I treat the word new with some reserve as they don't stock it in stores anymore. I was assured it would be new but suspect I'll get some refurbished one until this one breaks... and another... haha!

tristyB said:
After getting off the phone (ironically not my x1) with Vodafone they acknowledge that this phone has two recognised problems. 1. This problem 2. sometimes it doesn't pick up business email (not really a concern to myself). Either way they are sending me a "new" x1. I treat the word new with some reserve as they don't stock it in stores anymore. I was assured it would be new but suspect I'll get some refurbished one until this one breaks... and another... haha!
Click to expand...
Click to collapse
Enjoy your new X1. I am still going to think you're a girl because of the name (it's intuitive when i see tristy).

I'm experiencing this problem as well and I've learned to slide my phone slowly instead of "snapping" it back and forth.
However, when I pass it around my friends, some of them would still snap it hard and cause the phone to reboot. It doesn't happen all the time though.
Going to try vcivilen's trick and see if it works, if not, it is time to send it back to get that and the keyboard fixed...

i had this same issue as well.. and i thought it was the battery.. i did vcivilen's trick b4 as well, but this is in fact of the issue with the bad quality of the casing.. i have mine with cracks issue but i leave it till i got time to bring it to the service centre.. then i got this problem so i put that piece of paper like vcivilen did and it works.. after a few months, my touch screen wont work when its on landscape, wont respond to any touch.. now it wont even rotate the screen. when i open the battery cover, look under the battery and noticed the crack got bigger.. so if u have this issue i suggest you get it fixed b4 its too late.. its still covered by SE since its related to crack issue, but i lost interest in using xperia now, will fix it and sell it ASAP.. omnia touch pro would be my next device..

tristyB said:
After getting off the phone (ironically not my x1) with Vodafone they acknowledge that this phone has two recognised problems. 1. This problem 2. sometimes it doesn't pick up business email (not really a concern to myself). Either way they are sending me a "new" x1. I treat the word new with some reserve as they don't stock it in stores anymore. I was assured it would be new but suspect I'll get some refurbished one until this one breaks... and another... haha!
Click to expand...
Click to collapse
Trust me - it wont be new.

Slider Problem degenerates into a slow death
I had the same slider problem. After about a week or so of it, it wouldn't turn on. I had to continuously take out the battery, wait 30 seconds then re-insert it. Eventually, applications stopped working, messaging disappeared, etc.
I tried re-installing the OS via Update 4-5 times over the course of about 2 weeks. It would work for a few days then, as before, apps started not working. Some even claimed missing files though I saw the files in file explorer.
I think it was a bad ram chip or something but I really couldn't tell. Since I'm in the Philippines, I took it into a local SE shop for repair. They kept it for 3 weeks "Under Observation" No kidding - that's the exact quote. Like they had an IV and a machine that goes "PING" hooked up to it.
Anyhow, after 3 weeks, they reported the unit as DOA to SE and I had a NEW - not refurbished - unit in my hand within a day.
This new unit is functioning flawlessly so far. I personally think they had a bad run of units of which we all seem to have been sold.

Neural666 said:
I had the same slider problem. After about a week or so of it, it wouldn't turn on. I had to continuously take out the battery, wait 30 seconds then re-insert it. Eventually, applications stopped working, messaging disappeared, etc.
I tried re-installing the OS via Update 4-5 times over the course of about 2 weeks. It would work for a few days then, as before, apps started not working. Some even claimed missing files though I saw the files in file explorer.
I think it was a bad ram chip or something but I really couldn't tell. Since I'm in the Philippines, I took it into a local SE shop for repair. They kept it for 3 weeks "Under Observation" No kidding - that's the exact quote. Like they had an IV and a machine that goes "PING" hooked up to it.
Anyhow, after 3 weeks, they reported the unit as DOA to SE and I had a NEW - not refurbished - unit in my hand within a day.
This new unit is functioning flawlessly so far. I personally think they had a bad run of units of which we all seem to have been sold.
Click to expand...
Click to collapse
Ah you went directly to SE - yea that is probbably the best thing to do because Vodafone will definatley not give u a new one in the UK -
When you get your new one check to see if it says NN XPERIA X1 or Nearly NEw Xperia X1 - NN=Nearly New meaning it is used/refurbished they were sneaky

comeradealexi said:
Ah you went directly to SE - yea that is probbably the best thing to do because Vodafone will definatley not give u a new one in the UK -
When you get your new one check to see if it says NN XPERIA X1 or Nearly NEw Xperia X1 - NN=Nearly New meaning it is used/refurbished they were sneaky
Click to expand...
Click to collapse
I never did think Vodafone would give me a new one but I shall definitely check this when they do deliver it. I do like the phone a lot but it's a shame Vodafone just don't catch on. I know they've stopped selling them in the shops due to a lot of these issues, I honestly think I should be given the option of another phone not just giving me something that could inevitably go the same way as my last one. Oh well... we'll see how this one goes before I rage at them

tristyB said:
I never did think Vodafone would give me a new one but I shall definitely check this when they do deliver it. I do like the phone a lot but it's a shame Vodafone just don't catch on. I know they've stopped selling them in the shops due to a lot of these issues, I honestly think I should be given the option of another phone not just giving me something that could inevitably go the same way as my last one. Oh well... we'll see how this one goes before I rage at them
Click to expand...
Click to collapse
If u read my "mein Kampf" thread you will know how difficult vodafone can really be - i spent literally 2 hours a day on the phone to them because they never actually made the orders for delieveries and gosh it was just awful but if you make a fuss about not wanting a refurbished one (like i did) i got sent about 5 different x1's being promised they would be new only to find out they were "NN" but at the end i said this phone is the reason i started the contact and they said if you dont want it we can offer you a similar phone but x1 was the only Windows Mbile phone they offered If you ask them they will probbably give you an option for a different phone)

Oh God! I had read that Mein Kampf post before, about 2 or 3 months ago. That was you hey :\ bad times! I think I might see how long this new x1 they're bringing tomorrow lasts. I mean if it can last 6 months like this one has until I'm due an upgrade again then that'd be nice. I know there are a lot of good looking phones coming in the future. And I'm actually quite excited to see Windows Mobile 6.5 on my phone when it's all out of beta and being cooked into some tasty ROMS.
But I think we can both agree Vodafone are being a bit of a letdown. I've been with them for going on 6 years now, you'd think they'd appreciate their long time customers a little more than the possibility of a NN x1

I have same problem too when opening or closing the slider fast or any relatively violent lateral shock on the phone. Seems like some contact is loose inside the phone (Not battery contacts Im afraid). I also have the cracks in usual places.
Hope these problems all stop right here and phone works untill WM7 is ready.
Just tired of all these crap

tristyB said:
Oh God! I had read that Mein Kampf post before, about 2 or 3 months ago. That was you hey :\ bad times! I think I might see how long this new x1 they're bringing tomorrow lasts. I mean if it can last 6 months like this one has until I'm due an upgrade again then that'd be nice. I know there are a lot of good looking phones coming in the future. And I'm actually quite excited to see Windows Mobile 6.5 on my phone when it's all out of beta and being cooked into some tasty ROMS.
But I think we can both agree Vodafone are being a bit of a letdown. I've been with them for going on 6 years now, you'd think they'd appreciate their long time customers a little more than the possibility of a NN x1
Click to expand...
Click to collapse
Well lets hope its gunna be new!

[Q] i9000 colours washed out after new screen

Hi,
My screen died and have had to get a new one installed. The thing is, the new screen is fine, but the colours are really bright, even on the lowest brightness setting. I bought it to the attention of the guy in the shop, he took it off auto which was better but now I'm using it, it's actually not right at all.
The brown and greys of the UI should be dark, everything is too bright. The OS is still at the latest version from Samsung, GINGERBREAK.XWJVH which is what I had before.
I've looked all over and cannot find anyone with the same problem. Does anyone know if this is the software problem that I have seen in other threads or a hardware one? It just seems strange that my old screen was darker than this.
Thanks,
Luke.

new screen a genuine samsung product? I think its with the hardware...

It could be that an LCD screen has been put in. We are meant to have an AMOLED screen. Samsung did start shipping SGS with LCD screens when there was a shortage but im not sure how to tell for sure. Remember AMOLED is meant to have near enough pure black. Does your screen have this? If not its very likely LCD.
Also you can try using a colour tuning app. I know there is voodoo colour or voodoo screen. (Not sure if its on the market)

madushan92 said:
new screen a genuine samsung product? I think its with the hardware...
Click to expand...
Click to collapse
The guy said it's supposed to be. Going to take it in to get it checked.
Luke.

Talon26 said:
It could be that an LCD screen has been put in. We are meant to have an AMOLED screen. Samsung did start shipping SGS with LCD screens when there was a shortage but im not sure how to tell for sure. Remember AMOLED is meant to have near enough pure black. Does your screen have this? If not its very likely LCD.
Click to expand...
Click to collapse
This is what I thought, I'm going to get him to ring up and find out, if it's not AMOLED, it's getting replaced!
Talon26 said:
Also you can try using a colour tuning app. I know there is voodoo colour or voodoo screen. (Not sure if its on the market)
Click to expand...
Click to collapse
Will check, but it's not rooted.
Thanks,
Luke.

Talon26 said:
It could be that an LCD screen has been put in. We are meant to have an AMOLED screen. Samsung did start shipping SGS with LCD screens when there was a shortage but im not sure how to tell for sure. Remember AMOLED is meant to have near enough pure black. Does your screen have this? If not its very likely LCD.
Click to expand...
Click to collapse
If I go to the apps menu, the background looks pure black to me.
Luke.

Have you tried a factory reset?
If you are in the UK or within warranty try take it to Carphone Warehouse, one that has a repair centre. Don't tell them you changed the screen (it may void warranty, unless you took it to a Samsung authorised repair shop) and ask to update to the latest firmware. They usually have it back to you within the day unless they are busy in which case you can collect it the next day. If this doesn't work then its most likely the screen.
Also look for ways to find out what type of screen is installed. Im sure others have faced this issue before. Good luck

Talon26 said:
Have you tried a factory reset?
If you are in the UK or within warranty try take it to Carphone Warehouse, one that has a repair centre. Don't tell them you changed the screen (it may void warranty, unless you took it to a Samsung authorised repair shop) and ask to update to the latest firmware. They usually have it back to you within the day unless they are busy in which case you can collect it the next day. If this doesn't work then its most likely the screen.
Also look for ways to find out what type of screen is installed. Im sure others have faced this issue before. Good luck
Click to expand...
Click to collapse
Nope, not tried a factory reset, would have to back everything up somehow. Took it to a techcentre.co.uk in wakefield. I did email Samsung and asked about whether a screen was covered by warranty (it's not) a while back tho.
Luke.

I took some photos on my N900 to show you:
20090101_003 by lucretia9000, on Flickr
20090101_001 by lucretia9000, on Flickr
20090101_002 by lucretia9000, on Flickr
They look a bit darker on the N900, but trust me, they're not on the I9000.
Thanks,
Luke.

Cant get it to work, ill try again later...
here we go, it was actually quite simple
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20090101_002 by lucretia9000, on Flickr
TBH they look kinda similar, but i guess we'll have to put it down to camera. Are you sure it looks washed out?? I thought so before but next to yours...it doesn't really look bad, yours looks better in areas.

Yup, see how dark yours is on the greys.
Luke.

Ok, was sitting with the galaxy in my hand, a few times with light pressure in the top left corner of the screen caused the colours to darken to normal.
Then the following day after charging, turned it on, the colours were dark. It has been right for the last 2 days...it has just reverted to uberbright again.
Faulty screen?
Sent from my GT-I9000 using XDA

Yh could be... but because you said you press on a corner I suggest you look up the videos that show the opening up and see where the screen connector is. Its possible they didn't install it properly. Also I think the screen has to be glued to the digitizer. (Not sure). What happen when you contacted them, did they offer to check it? Its worth giving it back to them, you've had problems since day one and it hasn't been 30 days so should still be under the return/faulty product policy

They sent it back to head office where they apparently took it off and reconnected it. I basicaly said to the guy i wsn't happy. He said nothing. I just walked out wss so pissed off.
Sent from my GT-I9000 using XDA

Also, this flip is not constant, so is annoying i cannot get it to change on cue.
Sent from my GT-I9000 using XDA

Hmm im sure they have a complaints department... When you go to them tell them your not happy and that you want it fixed or your money back. You want a new screen put in.
Try get some evidence like the picture your put up. Have the same picture when its washed out and then when you can get it working properly bring that same picture up and take a photo of your phone again.
Also threaten them not physically but with reviews. Say that you are going to go onto every review site and tell them of their crap service. That you are actively part of forum sites like xda etc and will preach their awful service. Which you have already started here.. You can do it on google maps as well. You can remind them that having one bad review usually counts for more in both ratings and perspective then a few good reviews.
Btw i unfortunately broke both the screen and digitizer the other day and by your experience I wont be using them (If insurance pays out, so glad i didn't cancel it, otherwise i think it will have to go to ebay )
Finally you can tell them and take them to trading standards. They have sold you a faulty part and are refusing to solve the problem.

Here is what it looks like:
and the UI
Thanks,
Luke.

That is perfect! In the first video between 37-41 seconds its super clear there is a difference. Im sure that is not mean to happen that would be a proper fault in the phone and would have been corrected by Samsung and there would have been a recall and everything.
Do that in-front of them if you haven't already. Before you do though call and/or email the complaints dept. with a link to that video. And specifically tell them to look at 37-41 seconds on the first video. If they then don't agree to take another look at it or fix it then trading standards! It may be worth saying that in the email.
"I have been to .... and showed them my problem, told them about it multiple times. I am now showing you proof that this is a legitimate problem and am not happy with the service i am receiving. quote some crap from the website where they say they give great service and after sales support." Explain it has been less than 30 days and that you have been seeking support for this issue from the beginning. If you do not receive the support as stated by the website and as required by law you will be contacting trading standards for false advertising and poor service blah blah.... Just make sure you write it clear and to the point. Describe how you fix the problem in bullet points, and obviously say this is usually a temporary fix that lasts approx mins.
Hope that helps.. If you write that letter or contact them over the phone with most of the above and the evidence then they should fix it. Look through their website for what they say if they dont fix it and the guarantees they have for the service they provide. So you can quote them. BTW look through the trading standards website as well, because everything i have said is based on what I have heard and read from forums/articles/conversations. You need facts and evidence. I find shouting and anger doesn't usually work for me personally as i have a calm nature so its hard for me to portray anger lol If you can project your anger well then it does usually work quicker

Well, some success. I wrote them an email on the 4th, no reply, sent them another email demanding a response otherwise I would contact TS and give a bad review on Google Maps, was contacted the next day (I sent the email quite late in the day) by the MD, who basically agreed to give me a refund. I went today and got said refund. He saw the screen and I pointed out the banding. He was quite ok about it all really.
Don't get me wrong, their service is good, just bad that they don't know a good from a bad screen.
Luke.

Lucretia9 said:
Well, some success. I wrote them an email on the 4th, no reply, sent them another email demanding a response otherwise I would contact TS and give a bad review on Google Maps, was contacted the next day (I sent the email quite late in the day) by the MD, who basically agreed to give me a refund. I went today and got said refund. He saw the screen and I pointed out the banding. He was quite ok about it all really.
Don't get me wrong, their service is good, just bad that they don't know a good from a bad screen.
Luke.
Click to expand...
Click to collapse
I am totally agree with you, my friend.
But this kind of trouble give a misconception of what a customer service should do in this case.
BTW things like that can happens, they're human like you.

There is now a 303K Nexus 4.

I have RMA'd 8 Nexus 4's. I have used every model except the 210k. I've noticed many improvements in build quality.
With the 302K, we got the little nubs and a more solid feel. Almost all of my Nexus 4's had creaking and build quality issues.
This 303K is perfect. The striping/banding problem with the display has been significantly reduced and the build quality is perfect.
This is the best Nexus 4 I've used. No problems at all. This will be my last RMA. I am keeping this one. :good:
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Glad to hear that. Thanks for the information. Google has been quick and effective. Maybe I will send mine to see if they can replace it...
How many days did it last from u sent the buggy one untill u recieved the new one?
Thank you!

luiseteyo said:
Glad to hear that. Thanks for the information. Google has been quick and effective. Maybe I will send mine to see if they can replace it...
How many days did it last from u sent the buggy one untill u recieved the new one?
Thank you!
Click to expand...
Click to collapse
For me, the RMA's have been extremely quick. They ship me a new device in two days flat.

can i check if your phone is rooted when you RMA? I called the nexus hotline and stupidly tell the officer that my phone is rooted with custom rom.
Initially he wanted to direct me to manufacturer then I told him that I will insist on RMA with play store as I am going to restore it back to stock and relock it.
So now he needs to let his specialist know to see if they can still allow me to RMA it.

mgear356 said:
can i check if your phone is rooted when you RMA? I called the nexus hotline and stupidly tell the officer that my phone is rooted with custom rom.
Initially he wanted to direct me to manufacturer then I told him that I will insist on RMA with play store as I am going to restore it back to stock and relock it.
So now he needs to let his specialist know to see if they can still allow me to RMA it.
Click to expand...
Click to collapse
I always flash to stock to be safe.
I use this tutorial here:
http://forum.xda-developers.com/showthread.php?t=2010312

Rikusaki said:
I always flash to stock to be safe.
I use this tutorial here:
http://forum.xda-developers.com/showthread.php?t=2010312
Click to expand...
Click to collapse
oh so yr is rooted with custom rom and you reverted it to stock and relock.
They accepted all without any issues? I am worried that they will reject and I end up having 2 devices. Moreover, I am in SIngapore and i have to pay taxes for the faulty phone if play store rejects it.

mgear356 said:
oh so yr is rooted with custom rom and you reverted it to stock and relock.
They accepted all without any issues? I am worried that they will reject and I end up having 2 devices. Moreover, I am in SIngapore and i have to pay taxes for the faulty phone if play store rejects it.
Click to expand...
Click to collapse
Yep. No problems so far. I did the exact same procedure for every device. With some of them, I noticed a problem right away and didn't bother to do anything at all. I just called Google right away.

mgear356 said:
oh so yr is rooted with custom rom and you reverted it to stock and relock.
They accepted all without any issues? I am worried that they will reject and I end up having 2 devices. Moreover, I am in SIngapore and i have to pay taxes for the faulty phone if play store rejects it.
Click to expand...
Click to collapse
Nah, they know what we do with devices... that's why they sell soo much.. phones. Flash to stock, relock BL and send it. Don't worry they won't reject it.

luiseteyo said:
Nah, they know what we do with devices... that's why they sell soo much.. phones. Flash to stock, relock BL and send it. Don't worry they won't reject it.
Click to expand...
Click to collapse
ah thats what I was thinking too.. its a developer device and they expect us not to root?
Was taken aback when the customer service officer says the warranty will be void and blah blah.. Guess I will wait till what the specialist instructs..
my Rev 10 212k powerbutton is failing on me.. zz

Yeah the one I ordered a late march was a 303k version as well, and nothing has gone wrong with mine yet.

ah crap. google play just replied and they are biting on the fact that I had tampered with my phone's software and voiding my warranty. I have written another long email hopefully they can allow me to just rma.
This is plain rubbish. A nexus device but dont allow root.

Does only nexus 4 from USA have this type of serial number?
Sent from my Nexus 4 using xda premium

When I bought my N4 on March 28th, it was also a 303K - and I grabbed it from my carrier rather than through Google Play (didn't want to wait for shipping, and it was only $7 more, so I decided it was worth the convenience). Also, it's one without the new little nubs. Aesthetically and functionally, it was absolutely perfect! Screen was beautiful, especially when using AOSPA with it's nicely tuned kernel. Still fragile, though, as it's first fall less than 2 feet did shatter the screen. To be fair, it hit concrete face-down, so I'm not really surprised it broke... and to answer hoangtungst, I got mine in Canada.

mgear356 said:
ah crap. google play just replied and they are biting on the fact that I had tampered with my phone's software and voiding my warranty. I have written another long email hopefully they can allow me to just rma.
This is plain rubbish. A nexus device but dont allow root.
Click to expand...
Click to collapse
That sucks but to be brutally fair you can't argue really. They make no secret of the fact you void your warranty by rooting.
Sorry
Just out of interest would anyone pay a bit extra for a "true" dev phone in that the warranty remains intact for any software changes?
Thinking about it tho, that would leave lots of grey areas and loopholes, such as turning of thermal throttling and physically damaged the CPU etc.

Mine is a 302k, it doesn't squeak, it does not have nipples, and display is perfect. 303k just means produced in Korea in march 2013. I assume that more important is the hardware rev version, the external parts are subject to modifications without any advertisement, and they are just related to the end of old parts before starting using new ones...

mgear356 said:
ah crap. google play just replied and they are biting on the fact that I had tampered with my phone's software and voiding my warranty. I have written another long email hopefully they can allow me to just rma.
This is plain rubbish. A nexus device but dont allow root.
Click to expand...
Click to collapse
You said that your power button is failing? Just tell them, how does a button failing have anything to do with a custom rom put on the device?
If you fried something in side the phone from overclocking etc then yeh I could get why they'd reject it.

Really 8? Why did you send the last one in? Cause you wanted nubs and a new lens? I highly doubt you got 8 defective units. So stupid
Sent from my Nexus 4 using xda premium

Smallsmx3 said:
Really 8? Why did you send the last one in? Cause you wanted nubs and a new lens? I highly doubt you got 8 defective units. So stupid
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I had the exact same thought. I don't know of anyone who would have gone through the RMA process 8 times for legit reasons. You would move on to a different device long before you dealt with 8 RMA's. Google should have told you to pound sand when you requested the 4th RMA.

kalo88 said:
You said that your power button is failing? Just tell them, how does a button failing have anything to do with a custom rom put on the device?
If you fried something in side the phone from overclocking etc then yeh I could get why they'd reject it.
Click to expand...
Click to collapse
Initially they were okay with rma. Then I mentioned about rooted then the officer started saying about void warranty and ask me to back to LG

mgear356 said:
Initially they were okay with rma. Then I mentioned about rooted then the officer started saying about void warranty and ask me to back to LG
Click to expand...
Click to collapse
Did you try to call back and speak to someone different? Leave out the rooted part this time.

Help!! after note 5 stylus stuck.

Hello everyone,
My friend hicking the stylus in backwards and it's blocked !!
After several minutes without pulling too hard, and eventually it came out, my Spen removal detection seems to have stopped working :crying:
There's an app or something like that to force detection of the Spen in place of the detector ??
Thank you in advance for your answer and sorry for my bad english .

An app to force detect!!!
It's a physical process.. so no...

khalil03 said:
Hello everyone,
My friend hicking the stylus in backwards and it's blocked !!
After several minutes without pulling too hard, and eventually it came out, my Spen removal detection seems to have stopped working :crying:
There's an app or something like that to force detection of the Spen in place of the detector ??
Thank you in advance for your answer and sorry for my bad english .
Click to expand...
Click to collapse
the spring release technology inside your phone is damaged after you pulled it out, you should have taken it to someone who could open your phone up and take our the spen after that, by pulling on it, you have broken the release spring and so your spen detection wont work either, this cannot be fixed by any app, you can take it to samsung to fix the broken part, but it will not be under warranty so you have to pay for it.
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M7ammad.eb said:
An app to force detect!!!
It's a physical process.. so no...
Click to expand...
Click to collapse
Not to force ! Just chose use Spen or my finger hihihi because Spen it stop work

Why would you give it to someone whos clueless about Note 5 ? I wouldn't trust my phone with anyone. but anyways bro, you have to give it to back to samsung and let them repair for $$

Go onto YouTube & on Max Lee's channel... Some time ago he did a video, where he fixed the S-Pen detection mechanism when he put the pen backwards on purpose... But this method requires a bit of patience & skills to open the phone

Thank you for your answers
I just want chose to use Spen or my finger with a app or something if possible?

Nope. The S Pen experience is integral to the use of the Note 5, and apps like S Note have many things that may not work without it. If you dont really care about using Samsung apps and features (in other words using it as a really good phablet, but one without its primary selling point)
Sent from my SM-G930F using Tapatalk

khalil03 said:
Hello everyone,
My friend hicking the stylus in backwards and it's blocked !!
After several minutes without pulling too hard, and eventually it came out, my Spen removal detection seems to have stopped working :crying:
There's an app or something like that to force detection of the Spen in place of the detector ??
Thank you in advance for your answer and sorry for my bad english .
Click to expand...
Click to collapse
I find myself in this boat. I am off to the Samsung Service Center to see if they will remove it via the warranty. You can call is a dumb mistake but the prior Notes were designed to ensure that the S-Pen cannot get stuck so the least they could do is remove the pen for free. They should give you the option to swap your phone for one with the new design that will not allow the S-Pen to get stuck.
I knew nothing of this issue until this past week when my S-Pen got stuck and I went on line to find a way to get it unstuck. I spent 2 days trying the YouTube fix for removing it but it never would release my pen.
It will be interesting to see if a class action will result from this. I will report back and let you know how my experience at the Service Center goes.

lightiv said:
I find myself in this boat. I am off to the Samsung Service Center to see if they will remove it via the warranty. You can call is a dumb mistake but the prior Notes were designed to ensure that the S-Pen cannot get stuck so the least they could do is remove the pen for free. They should give you the option to swap your phone for one with the new design that will not allow the S-Pen to get stuck.
I knew nothing of this issue until this past week when my S-Pen got stuck and I went on line to find a way to get it unstuck. I spent 2 days trying the YouTube fix for removing it but it never would release my pen.
It will be interesting to see if a class action will result from this. I will report back and let you know how my experience at the Service Center goes.
Click to expand...
Click to collapse
Well that was a wasted trip. I drove over an hour to go to the Samsung Service Center in Koreatown on Wilshire in Los Angeles just to be told I have to mail it in. He gave me an excuse, that we know is not true, when the pen was inserted it damaged the sensors so the "mainboard" has to be replaced and they do not do that. As to who is paying for this it is still up in the air. I still have to see about a loaner phone with Sprint since my phone will be gone for 2 weeks or so. I will have to call the 800 number he gave me to get a mailing label.
Service Center Reveiw:
I parked off of Shatto Pl without any issues. I got there about 10 minutes before they were supposed to open but they were already open. I was #8 and only waited about 10 minutes of so. The staff was courteous. The bathroom had stuff on the floors so they should clean it every so often. The stuff there had to be there from yesterday. I give the service center a 4 out of 5 stars. They appeared sincere about wanting to help but I think there are other dynamics with whatI needed since it involves this defect. I hope they are making me send it in so that they can put in the newly designed sensors but who knows.

lightiv said:
Well that was a wasted trip. I drove over an hour to go to the Samsung Service Center in Koreatown on Wilshire in Los Angeles just to be told I have to mail it in. He gave me an excuse, that we know is not true, when the pen was inserted it damaged the sensors so the "mainboard" has to be replaced and they do not do that. As to who is paying for this it is still up in the air. I still have to see about a loaner phone with Sprint since my phone will be gone for 2 weeks or so. I will have to call the 800 number he gave me to get a mailing label.
Service Center Reveiw:
I parked off of Shatto Pl without any issues. I got there about 10 minutes before they were supposed to open but they were already open. I was #8 and only waited about 10 minutes of so. The staff was courteous. The bathroom had stuff on the floors so they should clean it every so often. The stuff there had to be there from yesterday. I give the service center a 4 out of 5 stars. They appeared sincere about wanting to help but I think there are other dynamics with whatI needed since it involves this defect. I hope they are making me send it in so that they can put in the newly designed sensors but who knows.
Click to expand...
Click to collapse
I got my phone back from Samsung corporate repair in Plano, TX. My phone is under the original warranty and I was able to get the S-Pen removed at no cost. Based on the parts replaced I am concluding that they put the newly designed S-Pen bay in the phone so this will not happen again. Believe me I will NOT be testing this assumption. :silly::silly::silly: They were also kind enough to replace my S-Pen as the point got broken (snagged on clothing) once the pen was stuck.
So in the end Samsung came through.

NOT FIXED (SCREEN ISSUES)

Have seen many posts saying the problem is fixes after the new update.
If you try samsung diagnostic menu, you will see the problem again.
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I don't notice the problem in real use, but many people do, samsung should recall all unites and fix this.

I remember this diagnostic tool is not appropriate for some reason. Download Touch Screen Test from Play Store and do the test again. Also, the latest firmware update BUA5 has been reported to fix the issue completely, which my phone hasn't received yet (unlocked on Verizon).

tkshk said:
I remember this diagnostic tool is not appropriate for some reason. Download Touch Screen Test from Play Store and do the test again. Also, the latest firmware update BUA5 has been reported to fix the issue completely, which my phone hasn't received yet (unlocked on Verizon).
Click to expand...
Click to collapse
You can use a drawing app if you want, and same problem.
The touch screen test app does not show any problems, only if you swipe fast, but anyway, looks like a shady fix

Aren't you suppose to follow the rectangles with your lines? Invalid input...

blackhawk said:
Aren't you suppose to follow the rectangles with your lines? Invalid input...
Click to expand...
Click to collapse
? it is valid, it recognizes the ghost touching tf

I think you're suppose to follow the rectangles and make an "X"; if those register after being touched it's working correctly.
If you have an after market screen protector this may screw it up.
If you're inadvertently touching the screen that can screw it up.
Try increasing or decreasing touch sensitivity.
Try enabling accidental touch protection if that's an option.
Clear the system cache on the boot menu.
Try a hard reboot (not reset!!!).

blackhawk said:
I think you're suppose to follow the rectangles and make an "X"; if those register after being touched it's working correctly.
If you have an after market screen protector this may screw it up.
If you're inadvertently touching the screen that can screw it up.
Try increasing or decreasing touch sensitivity.
Try enabling accidental touch protection if that's an option.
Clear the system cache on the boot menu.
Try a hard reboot (not reset!!!).
Click to expand...
Click to collapse
the thing is it's probably happening to more people because they ****ed the phone with cheap components
the fix they promise just hides the problem away in the touch screen test app
that's why im angry

I'm on the latest BUA5 and for me it didn't fix the issue. Maybe it did make it a little bit better, but it is not completely gone. For me the touch issue is so small, I don't mind. I can only encounter the problem in the test app.
My guess is that many who think it is fixed, didn't swipe fingers fast, close or long enough. The problem won't occur if you swipe on the edges of the screen and it won't occur immediately, only after some time.
OR then it is really fixed for some, but then I guess I'm not the lucky one

Huberttus said:
I'm on the latest BUA5 and for me it didn't fix the issue. Maybe it did make it a little bit better, but it is not completely gone. For me the touch issue is so small, I don't mind. I can only encounter the problem in the test app.
My guess is that many who think it is fixed, didn't swipe fingers fast, close or long enough. The problem won't occur if you swipe on the edges of the screen and it won't occur immediately, only after some time.
OR then it is really fixed for some, but then I guess I'm not the lucky one
Click to expand...
Click to collapse
YES but what can you do? big company.
i play games, use social media, etc etc
never notice any issue, only with test
but it's so weird that samsung almost dont talk this

bernardorosa said:
the thing is it's probably happening to more people because they ****** the phone with cheap components
the fix they promise just hides the problem away in the touch screen test app
that's why im angry
Click to expand...
Click to collapse
Samsung will substitute components and smaller chipsets as needed during a production run.
Result unpredictable behavior after firmware updates because the firmware wasn't configured for the substitute chipset.
It's so bad Sammy doesn't know what chipsets were used without physically examining the unit.
After which they can correct the firmware... presumably or replace said component.
Send it in or get a replacement if you believe you have a major issue.
Welcome to Sammy's beta hardware test program

Huberttus said:
I'm on the latest BUA5 and for me it didn't fix the issue. Maybe it did make it a little bit better, but it is not completely gone. For me the touch issue is so small, I don't mind. I can only encounter the problem in the test app.
My guess is that many who think it is fixed, didn't swipe fingers fast, close or long enough. The problem won't occur if you swipe on the edges of the screen and it won't occur immediately, only after some time.
OR then it is really fixed for some, but then I guess I'm not the lucky one
Click to expand...
Click to collapse
You are right. Swiping up and down alternately with two fingers close enough still creates ghost touches, far apart no issue. Although the fix may not be perfect, in day to day use I'd say the fix is good enough, because we hold a phone in a landscape mode when playing games, and two thumbs are far apart from each other.

blackhawk said:
Samsung will substitute components and smaller chipsets as needed during a production run.
Result unpredictable behavior after firmware updates because the firmware wasn't configured for the substitute chipset.
It's so bad Sammy doesn't know what chipsets were used without physically examining the unit.
After which they can correct the firmware... presumably or replace said component.
Send it in or get a replacement if you believe you have a major issue.
Welcome to Sammy's beta hardware test program
Click to expand...
Click to collapse
If I send it in, and they open and change something, water resistant is gone, and I lose ip certification.
I probably can't get it replaced because of laws.
Do you also have this phone?
I don't know about that hardware beta tester, because even people that bought the phone days ago, have this issue.
It's universal

bernardorosa said:
If I send it in, and they open and change something, water resistant is gone, and I lose ip certification.
I probably can't get it replaced because of laws.
Do you also have this phone?
I don't know about that hardware beta tester, because even people that bought the phone days ago, have this issue.
It's universal
Click to expand...
Click to collapse
I have the 10+. If Samsung repairs it they will send it back with the original seals. It's not rocket science.
In time after enough have been seen Samsung may well include a firmware patch for the effected units. Lol, after over a year and a half Samsung finally has the Buds+ firmware dialed in... they sound great, now.
You could also demand a full refund.
If I could get one out of Sony... anything is possible
Rule #1 no free rides.
Free lessons in assertiveness are a stone cold pleasure. Indulge yourself if so inclined.

blackhawk said:
I have the 10+. If Samsung repairs it they will send it back with the original seals. It's not rocket science.
In time after enough have been seen Samsung may well include a firmware patch for the effected units. Lol, after over a year and a half Samsung finally has the Buds+ firmware dialed in... they sound great, now.
You could also demand a full refund.
If I could get one out of Sony... anything is possible
Rule #1 no free rides.
Free lessons in assertiveness are a stone cold pleasure. Indulge yourself if so inclined.
Click to expand...
Click to collapse
It is what it is...
They will probably in some months completely fix it. It doesn't affect normal use anyway so, i will just let it go
Imagine paying so much for the buds + and only after a year the firmware is right
They have been putting out firmware updates, and the problem has been getting fixed, but not 100%
Maybe one UI 3.1 does the trick

Already update the BUA5 firmware... Touch issue still happen, now can't even play any fps game... Always miss touch and ghost drag especially when using multi touch..
Samsung should hv make recall and change the screen/digitizer....my xiaomi mi8 games bettter than this **** phone.

darrez said:
Already update the BUA5 firmware... Touch issue still happen, now can't even play any fps game... Always miss touch and ghost drag especially when using multi touch..
Samsung should hv make recall and change the screen/digitizer....my xiaomi mi8 games bettter than this **** phone.
Click to expand...
Click to collapse
In what games does that happen to you?
Can you Record and show it?
I would like to try and see if I get issues, i play cod mobile, pubg, asphalt 9, and 0 touch problems

No problems with mine after latest update. BUA5. Bought from Samsung store last month.
Had run the test from the samsung diagnostic menu (*#0*#).
Swiped fast left-right for more than 30-40 times each side.

ToothFairy' said:
No problems with mine after latest update. BUA5. Bought from Samsung store last month.
Had run the test from the samsung diagnostic menu (*#0*#).
Swiped fast left-right for more than 30-40 times each side.
View attachment 5194203
Click to expand...
Click to collapse
You had problems before the update?

Yes!
In the same test, on the aprox. same no. of swipes, there was, maybe, 7-8-... lines which crossed from one side to another.
Now it's much, much better.

ToothFairy' said:
Yes!
In the same test, on the aprox. same no. of swipes, there was, maybe, 7-8-... lines which crossed from one side to another.
Now it's much, much better.
Click to expand...
Click to collapse
Guess all I can do is waiting for update, since the problem is gone for you, it will probably be gone for all of the users
If so, all the hard earned money that I spent will be worth it