Xperia V touchscreen not working. - Sony Xperia T, TL, TX, V

I ordered this brand new xperia V a few days ago and recieved it today. everything's working fine (the power key, volume buttons) the phone starts up good but the phone doesn't respond to touch inputs.
I've talked to the vendor and they asked me to send it to them for replacement but i really don't want to wait another week (maybe more) to use this device
Can it be a software related problem? Should i update it using sony update service

Bump.

Its a brand new device, I should be perfect. Replace it, even though you have to wait. You can try updating of course, but I'd still replace it.
Sent from my Xperia Arc S using xda app-developers app

Please read the rules.
Post in the correct section and do not bump a thread nor than one in 24 hours
Sent from my star trek communicator
Sony Flagship device circa 2145

tvirus7 said:
I ordered this brand new xperia V a few days ago and recieved it today. everything's working fine (the power key, volume buttons) the phone starts up good but the phone doesn't respond to touch inputs.
I've talked to the vendor and they asked me to send it to them for replacement but i really don't want to wait another week (maybe more) to use this device
Can it be a software related problem? Should i update it using sony update service
Click to expand...
Click to collapse
I should not happen. I suggest u to send back to the vendor and replace it with a new one. You deserve to got a new one.:good:

Related

C6603 boot only with charger plugged in

Hi guys,
i am here for a long long time and you all have helped me solving many many problems i have had with HTC HD Mini, LG Optimus Black P970, Samsung Galaxy SII I9100 an now Sony Xperia Z C6603. Thanks for all your hard work!
But now i have a strange problem that i never have had before.
Until 02.08.2013 all was working fine. Installed nothing from there on. No Apps, no ROM etc....
My phone only starts when plugged to charger. USB or wall. If not plugged in it stops booting mostly at Sony-Logo.
Sometimes it starts up to the XPERIA-Logo and sometimes i can see the coloured lines moving from left to right.
Then suddenly the screen tuns off an thats it.
I tried to update with SEUS (.244). Locked back the bootloader before. - same problem.
Reinstalled a ROMAur .244 with its kernel- same problem
Installed ExistenZ V4 (.423) - same Problem
flashed DoomKernel v09 with flashtool - same problem
flashed original kernel with flashtool (.423) - same problem
Updated with PC Companion (.244) - same problem
flashed DoomKernel v09 with flashtool - same problem
flashed original kernel (.244) - same problem
I flashed original ROM (.423 with flashtool - same problem
flashed only kernel (.423) with flashtool - same problem
When i start the phone after clean installation with charger battery stats tells me my battery is charged with 55%.
After second start it tells me the battery is loaded to 91%.
Third start tells me its loaded to 41%.
Then, fourth start, charged to 55% and so on.......
I sent it to SONY W-Support in May. Problem was overheating with "Sudden-Death". They changed the mainboard with new IMEI.
Now, three month later, the described Problem.
Yesterday i sent it to W-Support (ww.w-support.co.) again.
I am interested in your opinion anyway.
What could have caused this problem. Which software or hardware problem could this be?
I found no explanation on google or your page.
I will tell you what the support team has done when my phone is back....if someone is interested and has same problem in future....
Best regards,
Dingoman10
Overclocking???
Sent from my C6603 using xda premium
gm007 said:
Overclocking???
Sent from my C6603 using xda premium
Click to expand...
Click to collapse
Never overclocked. I am too afraid of killing my phone..
I "underclocked" in DoomKernel v09...min freq 134 -> max freq 1243
Do you usually use any chargers other than the original one?
Sent from my C6603 using xda premium
gm007 said:
Do you usually use any chargers other than the original one?
Click to expand...
Click to collapse
Normally i use the original one.
But sometimes i use the one from my Samsung I9100. 1000mA maximum.
Its safer to load slowly...
Back again...
Today I got information about the repair status of my XZ.
They changed the battery.
Don`t know why and for now I don`t know if this was the last problem.
The repair center sent it back to me tonight.
I will see when I have the phone back an first of all I will root it
Maybe tomorrow or at Saturday.
I will report if any other problem occurs.
If someone will got same issues like me he now will know that its his battery....
Finally, someone who has experienced the same problem as I am going through right now.
The only difference is that I have a Xperia ZL C6503.
The symptoms are exactly the same in every way. I actually already ordered a new battery off eBay, I already have the phone dismantled up to, and including, the battery (very simple procedure).
The only question I have in addition to what has been said already is, if the tech who replaced the battery mentioned any precautions you should have from this point on?
Have you had any similar issue since you got it back?
Thanks a million,
:good:
jabsrocha said:
Finally, someone who has experienced the same problem as I am going through right now.
The only difference is that I have a Xperia ZL C6503.
The symptoms are exactly the same in every way. I actually already ordered a new battery off eBay, I already have the phone dismantled up to, and including, the battery (very simple procedure).
The only question I have in addition to what has been said already is, if the tech who replaced the battery mentioned any precautions you should have from this point on?
Have you had any similar issue since you got it back?
Thanks a million,
:good:
Click to expand...
Click to collapse
No similar issue but phone got black and does not load or start in any way. I took original package and bill, went to the store where i bought it an gave it back. Now i am awaiting my money back.
I am now on HTC ONE X +....
Dont want to get the same phone with maybe same problems again.
Talked to SONY and gave them the advice not to produce mobile phones any more because they are destoying their good work done in digital cameras, TVs, radios etc.
I am really disappointet about this phone.
The design is top but thats not all you have to do....
Thanks to all that helped me and all members of this part of the forum.
Ill never leave
Just to let everybody know that my Xperia ZL is back.
Got my new battery today, installed it and "it's alive". I did quite a bit of research while I was waiting for the battery and seems any mobile phone can have this problem if you don't use the appropriate charger.
Needless to say, I'm going to be alto more careful how I charge my phone from now on.
Thanks
---------- Post added at 12:12 AM ---------- Previous post was at 12:07 AM ----------
Just to let everybody know that my Xperia ZL is back.
Got my new battery today, installed it and "it's alive". I did quite a bit of research while I was waiting for the battery and seems any mobile phone can have this problem if you don't use the appropriate charger.
Needless to say, I'm going to be a lot more careful how I charge my phone from now on.
Thanks
After so long I got Xperia Z. Not even after a month of purchase I am having same problem as mentioned. I use the geniune charger. :crying:

Bluetooth is not working in Sony Xperia ZR

Just 3 days ago i purchased my sony xperia ZR. The model is C5502. Yesterday i found that the blutooh is unable to find other bluetooh devices and my working nokia mobile also can't detect C5502 device. Today i got confirmed that buletooh is not working in my device. On the other hand my friend took C5503 (LTE version) he already got an update and his device is fine. I heard that many other people experienced this same problem. This is my first andorid mobile. I put my trust on sony and sony broke my heart. Is there any way to solve this serious issue. I already post an report to sony mobile official forum and looking forward to hearing form them. I actually never expected this from sony. But this unfortunate incident happened with me.
Hardware issue as a fact, best temporary solution is to press hard on the NFC icon next to the backlight.....
Awesome phone everything u could ask for, to perfect to be true
Sent from my C5502 using xda premium
Was there a sd card in the phone? Read somewhere that Bluetooth failure is happens after sd card is inserted.
Sent from my GT-S5570 using xda app-developers app
After updateing to 4.3 bluetooth works normal
Even my C5502 bluetooth is not working. It fails to recognize device even after I press the NFC (near the camera flash).
I do not know if it is a hardware issue or firmware issue.
Bluetooth Issue in Xperia ZR
- I've also faced the same problem
- Did try SBH-20 with other handset and couldn't have any dificulty to pair it.
- Did repair my C5502 with PC companion and reinstalled 4.3 and then did the factory default setting.
Later found that its the bluetooth hardware issue.
I went to service center and let them know about all the installations and tweaks I did with my phone. And they happily replaced my set with the newer one within 2 days...!
I must say SONY's after sales service is equally great..
CarlitosMendezR said:
Hardware issue as a fact, best temporary solution is to press hard on the NFC icon next to the backlight.....
Awesome phone everything u could ask for, to perfect to be true
Sent from my C5502 using xda premium
Click to expand...
Click to collapse
Yea, try this and see if you can get a temp fix. Also, you can try shake the phone and see if you can hear or feel little loos parts rattling. If so you need to send back to factory. The problem might be caused by loose screws on the re-enforcement metal plate causing bad/loose contact with bluetooth module. For this fix, you have to send it in for repair as screen needs to be removed.
CarlitosMendezR said:
Hardware issue as a fact, best temporary solution is to press hard on the NFC icon next to the backlight.....
Awesome phone everything u could ask for, to perfect to be true
Sent from my C5502 using xda premium
Click to expand...
Click to collapse
Hello,
I have same problem in my xperia ZR. Sony center says they will not open the phone. My phone is out of warranty.
Do you have any idea what exactly the problem is? I want to fix permanently. Your temporary solution is work for me.
Do i go to some local mobile repair shop? I am afraid of those guys because one of friend has very bad issue in local repairs. Can you please guide me if you have any suggestion?
xperia bluetooth problem
nikunjnandaniya said:
Hello,
I have same problem in my xperia ZR. Sony center says they will not open the phone. My phone is out of warranty.
Do you have any idea what exactly the problem is? I want to fix permanently. Your temporary solution is work for me.
Do i go to some local mobile repair shop? I am afraid of those guys because one of friend has very bad issue in local repairs. Can you please guide me if you have any suggestion?
Click to expand...
Click to collapse
Bluetooth died on my Xperia ZR too. I noticed it just a few days after warranty was over so the service center doesn't want to take it in. The service center guy said it is a known hardware issue and I'm lucky because at least i have Wifi working.
Regarding the fix, i read somewhere that tightening the top three screws on the back and lightly tapping near the NFC logo with a screwdriver can work. I will try it once i get a precision screwdriver set.
muru2 said:
Bluetooth died on my Xperia ZR too. I noticed it just a few days after warranty was over so the service center doesn't want to take it in. The service center guy said it is a known hardware issue and I'm lucky because at least i have Wifi working.
Regarding the fix, i read somewhere that tightening the top three screws on the back and lightly tapping near the NFC logo with a screwdriver can work. I will try it once i get a precision screwdriver set.
Click to expand...
Click to collapse
Hi,
Thanks for your reply.
Where do you read? Please update here if you successful in this.
Hi guys! I have the ZR C5503 Lte, i bought on ebay, couse i cant buy from sony, they not making these phones now. When i used the official sony rom, the bluetooth doesnt worked. I flashed the CM12, and the bluetooth is worked -not fine- when i was pressing near the led and the nfc symbol. The bluetooth isnt working like 1 week ago, when i press also not. Thanks for giving support there, im waiting for the final decision
Mate

[Q] sony xperia z1 faulty display

Hey guys i purchased a sony xperia z1 about few months back and m sure my device has a faulty screen with a dead cell on it.... Sometimes it show many vertical black lines extending the whole screen... I have seen videos of teardown xperia z1 on youtube and realy worried by seeing how they open up the fone... Guys please advise me weather i should get it done from sony within warranty or i should let it be as it is as i don't want any further problems with my fone if sony center could not fix my fone like a new brand device.. M worried that my fone will lose it waterproof seal or Won't look like a new fone or loss of functionality in any manner.
Please suggest me guys asap wht should i do...??
You should take it to a Sony service center and have it checked, just to be sure. If the display is faulty then they should replace it under warranty.
As for the waterproofing, the service center should do a vacuum test (as it is stated here) to see if the phone is sealed properly after the repair (if they do decide to repair and not replace it).
yadnit said:
Hey guys i purchased a sony xperia z1 about few months back and m sure my device has a faulty screen with a dead cell on it.... Sometimes it show many vertical black lines extending the whole screen... I have seen videos of teardown xperia z1 on youtube and realy worried by seeing how they open up the fone... Guys please advise me weather i should get it done from sony within warranty or i should let it be as it is as i don't want any further problems with my fone if sony center could not fix my fone like a new brand device.. M worried that my fone will lose it waterproof seal or Won't look like a new fone or loss of functionality in any manner.
Please suggest me guys asap wht should i do...??
Click to expand...
Click to collapse
You'd have better luck asking here: http://forum.xda-developers.com/xperia-z1/help
This is the section for accessories for the Xperia Z1. I will notify a moderator to move it for you, so others can answer your question who may not go in to this part of the forum. (thread is in Accessories at the moment) :good:
Happy new year!
limiter121 said:
You should take it to a Sony service center and have it checked, just to be sure. If the display is faulty then they should replace it under warranty.
As for the waterproofing, the service center should do a vacuum test (as it is stated here) to see if the phone is sealed properly after the repair (if they do decide to repair and not replace it).
Click to expand...
Click to collapse
thank you for replying and sharing this information on my topic.....
As u suggested, i submited my fone to service center and sony guy told me my fone vl get replacement of whole device itself not any component of/on it with a new device...but the problem came into realization after i read these forum:
http://forum.xda-developers.com/showthread.php?t=2436803&highlight=worst
http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Sony-Mobile-Replacement-Policy-a-cheat/td-p/406131
the same thing has happend with me...sony has jus taken device from me and not any accessories or box....does that means m gonna get a refurbished/repaired device...?? m i geting a already compromised device that sony has tried n fixed...??
they told il be getting a new fone....but by reading all these m really worried of recieving a repaired fone in the name of replacement...
m so sure they vl deep factory reset n give me so i cudnot make out hw old the fone ws and how long the fone was used or totall call time of the fone..bloody i paid 41k for a new brand fone n god knows wht il be getting...
reply guys...feels like i got myself into trouble...
yadnit said:
thank you for replying and sharing this information on my topic.....
As u suggested, i submited my fone to service center and sony guy told me my fone vl get replacement of whole device itself not any component of/on it with a new device...but the problem came into realization after i read these forum:
http://forum.xda-developers.com/showthread.php?t=2436803&highlight=worst
http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Sony-Mobile-Replacement-Policy-a-cheat/td-p/406131
the same thing has happend with me...sony has jus taken device from me and not any accessories or box....does that means m gonna get a refurbished/repaired device...?? m i geting a already compromised device that sony has tried n fixed...??
they told il be getting a new fone....but by reading all these m really worried of recieving a repaired fone in the name of replacement...
m so sure they vl deep factory reset n give me so i cudnot make out hw old the fone ws and how long the fone was used or totall call time of the fone..bloody i paid 41k for a new brand fone n god knows wht il be getting...
reply guys...feels like i got myself into trouble...
Click to expand...
Click to collapse
If they said that you'll get a replacement phone and not a repaired / refurbished one, then that is what *should* happen.
I found this post here in which they replaced just the phone without the accessories, so it might be true that they do replacements like that.
Hope you get a new and problem-free one :fingers-crossed:
yadnit: my phone was replaced because of a faulty display, with a brand new one by the carrier i've bought it from. They did exactly what you said. They took just the faulty device, without any of the accesories that came with it in the box. They took my original Z1 box too. When the replacement arrived, it came in my original box, without being any kind of sealing. The phone had those protection plastic foils on it and when i started it, it was on .534 fw although my faulty unit was updated to .257 fw.
Another very important thing to pay attention to, is the new phone's IMEI. Mine has now a differen IMEI and even more it is unbranded and not simlocked (the faulty unit was branded and sim-locked also).
Hope this helps you!
Sent from my C6903 using XDA Premium 4 mobile app

[Q] Sony Xperia Z Unresponsive screen

I´m officially pissed off, i got a new sony xperia Z, i updated the firmware .569 i believe is the last version and also the android software 4.3, the screen is unresponsive, i already fixed in PC companion, but after a week ago, the problem appears again, i really dont know what to do. This is a really nice phone but if it have to many problems is not worthy to buy a tablet not even another device from sony, im officialy about to banned sony, really this never happend to me before with another smartphone. I need help with this.
You joined the forum just to say that you are not going to buy anymore Sony without trying to go to service centre?
Come on, get a life.

Sony Z3c Not working.........

Hi
Newbie here, sorry if this is a repost.
My Sony Z3c has been having issues since it updated to 5.1.1.
As of now, my Z3c does not power up.
I tried the Volume-power button, yellow button, leave the charger overnight with no luck.
My phone is only 6 months old, and the cost to ship it out to the nearest Sony service is ridiculous.
Just want to know how many members has recently experience this and what solutions has been made to restore this issue.
Right now I'm at the edge of giving up this phone....:crying:
Yellow button???
Anyways, You have 6 months warranty left. Please use it. Seems like a board failure. And the only option is going to Sony. Paying for shipping is better than an expired warranty any day. Good luck buddy!
Hi bro,
I had the same problem with my 1 year old z3c (locked BL, custom FW) and tryed everything i knew to make it start - no chance.
After 1 week i got a new z3c from warranty service.
So good luck and patience to wait
Regards,
Gre Go
Sent from my D5803 using XDA Free mobile app
My 1 year old Z3C died at sunday. Was taking the dog out and when I returned home after 15mins, the phone had gone dead.
Does not charge, not with USB nor with Magnetic charger.
Yellow button under the SIM-cover did not do anything.
So, I had to take my phone back to the dealer and they sent it to repairshop. I suspect the motherboard died for some reason. I was just about to re-root the phone after losing the roots with the latest patch... heh.

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