Hi, just got the One today, very impressed with the device so far but the audio is not that great.
When I play a music video on youtube, I get small popping sounds like distortion, it come and goes.
When I turn Beats off and I try to play the same video, the sound sounds clear.
Do you think I have a faulty device? anybody else experiencing audio problems.
Thanks.
it's hardware issues,you should contact with seller to change a new one.
I agree
Not a hardware problem
This only happens when i installed the custom ROM its a software issue i believe
http://forum.xda-developers.com/showthread.php?t=2246039&page=2
Related
I got my One today and went to show my wife the awesome sound, put on a youtube video and it crackles. Sound all the way up, beats on, crackles and pops. Very noticeable. Play a song not on you tube and the crackles are still there but softer. Anyone else have this problem? Hardware problem? Do I send it back?
toadkiller said:
I got my One today and went to show my wife the awesome sound, put on a youtube video and it crackles. Sound all the way up, beats on, crackles and pops. Very noticeable. Play a song not on you tube and the crackles are still there but softer. Anyone else have this problem? Hardware problem? Do I send it back?
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There was a very minor crackle on max volume on the unit I tested but only when parts were playing with extremely deep bass. If this is happening all the time it could be a bad connection and I was ask for an exchange. This should go without saying but you were playing a 1080p clip on youtube for the best audio quality?
Darkendvoid88 said:
There was a very minor crackle on max volume on the unit I tested but only when parts were playing with extremely deep bass. If this is happening all the time it could be a bad connection and I was ask for an exchange. This should go without saying but you were playing a 1080p clip on youtube for the best audio quality?
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Thanks, I called sprint this morning and they are sending a new phone, pretty painless process. I got to pick black as it is in stock now instead of silver.
I had unlocked it already so I will have to lock it and hope they dont say anything.
toadkiller said:
Thanks, I called sprint this morning and they are sending a new phone, pretty painless process. I got to pick black as it is in stock now instead of silver.
I had unlocked it already so I will have to lock it and hope they dont say anything.
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Glad I sent it back and got a new one. Night and day difference with the speakers. I also got black instead of the silver. I like the black a ton better as well.
nice that sprint sent a replacement without hassle.
did your crackle happen with beats audio off? i've been reading the crackle is software related? if not, i'd like to exchange mine as well.
Im having the same issue with my One. But it is only on the YouTube App.
Sent from my HTCONE using xda app-developers app
JOSE89178 said:
Im having the same issue with my One. But it is only on the YouTube App.
Sent from my HTCONE using xda app-developers app
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Mine did it with beats off and on. It is most noticeable on the youtube app, or going to you tube through a browser. But if you listen close enough and play a song that is on your phone youll hear the crackle also. Sprint accepted it back with no hassle. I am so glad I returned it cause that would have bothered me for the life of the phone. Just call sprint and exchange it.
This only happens to me occasionally while using the YouTube app. The crackles are usually few and far apart and typically stop if you leave the screen alone and just let it play. My theory is that it's due to some kind of issue with the streaming or compression. To test this, I downloaded a 1080p .mov movie trailer to my phone and played it using MX Player. Watching the exact same trailer on YouTube, I heard the occasional crackle, but didn't hear a thing while playing the .mov file.
I noticed occasional crackle while using the you tube app. Seems to occur more while tapping the screen to bring up on screen controls during a video. Downloaded media doesn't seem to be an issue. Prob just a software issue hopefully it's fixed with an update.
Are you guys getting this problem with Pandora or mp3s played in the music player? Is it a crackle or more a stuttering/crackle?
Just a note guys, it's unlikely that it's a broken speaker, because if it was, you'd KNOW. It'd crackle a LOT, loudly, and you'd have a hard time even understanding voice.
It's probably a software issue with the amplification being just a touch too high.
toadkiller said:
I got my One today and went to show my wife the awesome sound, put on a youtube video and it crackles. Sound all the way up, beats on, crackles and pops. Very noticeable. Play a song not on you tube and the crackles are still there but softer. Anyone else have this problem? Hardware problem? Do I send it back?
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Click to collapse
beats sound effects do not work well on low quality sound, turning it off will get rid of the hissing/crackling sound.
I also hear crackling noices but only within the YouTube app,Pandora sounds perfect...I haven't tried playing music from the memory since I don't have any at the moment. Anyone wonder what it could be?
Edit....I've noticed that if I turn off hd ,the cracking goes away immediately... Maybe it has to do with buffering while in hd?
Bump...any updates on this?
I bought the HTC One when it originally came out but ended up returning it because the phone's "Boom Sound" speakers would pop after playing any audio (you could hear the speaker turning off after 2 seconds of audio playback in quiet environments), and audio would crackle/pop, such as playing a YouTube video constantly.
Has HTC fixed this issue through updated hardware manufacturing processes or software updates?
danv28 said:
I bought the HTC One when it originally came out but ended up returning it because the phone's "Boom Sound" speakers would pop after playing any audio (you could hear the speaker turning off after 2 seconds of audio playback in quiet environments), and audio would crackle/pop, such as playing a YouTube video constantly.
Has HTC fixed this issue through updated hardware manufacturing processes or software updates?
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Yes they have. Some people never experienced it in the first place but the 1.29 update took care of it.
I can confirm, I have CID HTC_001 and got it with 1.28 and it was cracling while playing youtube videos, after update to 1.29 I completely forgot about that... Originally I though it was because sometimes when you get new speakers, they sound differently than after few weeks of playing, so I though that it fixed it, but then after browsing XDA here, I noticed some ppl on 1.28 are still complaining about it... so it aparently was SW fault and its fixed
After playing audio from the speaker, can you still hear the speaker turning off (pop type of sound), or have they fixed this issue? It's evident in quiet environments, and it occurs about 2 seconds after playing any audio.
It's not the speaker, it's the DAC stopping and making that noise. The guy making PureXaudio mod explained it in his FAQ.
Sent from my HTC One using Tapatalk 2
Anyone else experiencing crackling, I am hearing it at full volume quite loud in certain songs, is this normal
Ive just purchased this phone from Telus today, just want to know if anyone else is experiencing this
markdexter said:
Anyone else experiencing crackling, I am hearing it at full volume quite loud in certain songs, is this normal
Ive just purchased this phone from Telus today, just want to know if anyone else is experiencing this
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I noticed this on my moto x 2014.. What do you think.. is this a defective mobile .. should go for replacement?
So far i didn't notice it
Are you running some kind of eq
Like the one in Play Music or something like Viper
Same for me, i tried equalizer in OFF, same distortion .. any solution ?
I have this distortion as well, with our without equalizer and for music, ringtones and speakerphone calls.
Not hearing it
I'm cranking it with many différent kinds of music just to try and get the distortion noise but im not getting any of it. Any songs or only specific ones?
blyndfyre said:
I have this distortion as well, with our without equalizer and for music, ringtones and speakerphone calls.
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https://www.youtube.com/watch?v=2JcLY5yRJpQ try this song... It was quite evident in this song.. I got a replacement and dont have this problem now
Thanks I exchanged mine and it's evident the first device speaker was flawed. This one is great now. Love this device.
I am wondering if anyone else has this issue. I notice a wierd cracking issue with the WhatsApp notification sound (the ones you can't change) I then also noticed that I hear the same for the new Google Messenger app and it's unique notification sound. Watching movies or music, or any other sounds don't give this behavior. Just wondering if it is just me or any ideas? Thanks everyone!
Gordon Ramsay said:
I am wondering if anyone else has this issue. I notice a wierd cracking issue with the WhatsApp notification sound (the ones you can't change) I then also noticed that I hear the same for the new Google Messenger app and it's unique notification sound. Watching movies or music, or any other sounds don't give this behavior. Just wondering if it is just me or any ideas? Thanks everyone!
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I get this sound on some notifications once in a while. Doesn't bother me too much to be honest. I wonder why this happens.
Honestly I haven't noticed this issue but it is more than possible that if the sound is usually good on movies, music, etc and then when it gets to certain sounds it cracks, it can be a big chance that the files pitch is too high for our speaker. The speaker quality seems great and that's coming from someone who owned the HTC One M8.
Try this turn off your phone then before turning back on stick your ear to your speaker while the phone is booting up I hear like a bzzzzzzz for a moment an then it goes out completely I guess it is the speaker turning on ready for all the sounds
Hi guys,
since my Nexus 4 days I am always facing the same issue of massive sound distortions while listening to music. The same holds true for my Nexus 7 (2013) and bow the nexus 6.
When playing music (e.g. Via Spotify or poweramp) the music stutters including horrible sounds similar to a broken venyl as soon as I put a little bit of load on the cpu. While on my Nexus 4 the problem was also there when the screen was of or even during phone calls the latter is fine on the n6.
I have tried all kind of kernels, schedulers and governors, but i can't make this go away at all.
It's weird that I have the same problem on all my Nexus devices. Since I do not read about others having this issue I guess I must do something wrong.
Does anyone have an idea?
Merry Christmas ?!
Dabarr said:
Hi guys,
since my Nexus 4 days I am always facing the same issue of massive sound distortions while listening to music. The same holds true for my Nexus 7 (2013) and bow the nexus 6.
When playing music (e.g. Via Spotify or poweramp) the music stutters including horrible sounds similar to a broken venyl as soon as I put a little bit of load on the cpu. While on my Nexus 4 the problem was also there when the screen was of or even during phone calls the latter is fine on the n6.
I have tried all kind of kernels, schedulers and governors, but i can't make this go away at all.
It's weird that I have the same problem on all my Nexus devices. Since I do not read about others having this issue I guess I must do something wrong.
Does anyone have an idea?
Merry Christmas ?!
Click to expand...
Click to collapse
Turn your EQ down or master volume down.
Or try flashing the zip for stock volume on your N6 i made a few days back - http://forum.xda-developers.com/showpost.php?p=57678105&postcount=77
Hi. Thanks for your help. I tried to follow your advice, but unfortunately it didn't help. It's not related at to my volume at all. Also I didn't tinker with EQ etc. all.
I also did a clean flash with stock kernel and just tried spotify. Same thing happened.
This is really weird since it's affecting all my Nexus devices and no one else seems to have that problem though.
Dabarr said:
Hi. Thanks for your help. I tried to follow your advice, but unfortunately it didn't help. It's not related at to my volume at all. Also I didn't tinker with EQ etc. all.
I also did a clean flash with stock kernel and just tried spotify. Same thing happened.
This is really weird since it's affecting all my Nexus devices and no one else seems to have that problem though.
Click to expand...
Click to collapse
Is it your headphones?
What music? Is it the same files across devices? That'd where I would start. If it's any and all music then who knows.. What app are you using....?
If it's persistent across multiple devices, the problem is most likely either your headphones or the quality of your music files. You could test this by listening to an album you have in both the format you have now and a higher quality (like FLAC) and see if there is a difference. Also, if you are editing your mixer_path's and/or using a sound modification, lower standard audio will have some distortion sounds depending on how high you set the numbers.
My setup is:
RHA 10TI Hi-fi NR earbuds
High quality music files (FLAC, etc. nothing below 320 if in lossy format)
HP and RX's set to 30 and 94, respectively
Hope this helps you out.
Hey guys, thank's for all your answers and I'm sorry for my late response. I am using spotify as my daily music app. But the problem also occurs on YouTube or regular mp3s using poweramp with different quality files. It can't be the headphones actually, because i have the same distortions when using the phone speakers. I haven't tried flac files though.
I am still somewhat clueless about that. I was thinking about a rma of the n6 but then why would it be the same problem on all 3 devices. Hmpf.
Thanks very much for your help!
I have the same problems with my phone no matter what app I use and when I'm on the phone to where no one can hear me. I rma mines this week and it was overnight shipping label from Motorola. So they will have my device this Friday 2/15. They told me I will receive a new phone in return. To be honest I didnt have this problem until I updated to 5.0.1
Hmm, I really do not want to do a rma though. What I have realized is that YouTube Videos also freeze for a milisecond as well as soon as the sound distortion 'kicks' in. Seems as this really is related to the cpu not bring able to handle the 'load'.
I flashed Euphoria rom http://forum.xda-developers.com/nexus-6/development/rom-euphoria-os-beta-0-3-t2954615 and now problem is gone. No distortion sound anymore.