Hello,
A few days ago I noticed a black spot on all my pictures. I feared the worst and thought I had a faulty camera sensor. But then the black spot started to move when I shook my phone....
Doing some research seems to confirm it's dust under my lens...
Did anyone else get the same problem?
I didn't take the extended warranty from Docomo. So I suppose I am screwed?
I doubt I can take the phone apart to clean it myself without completely ruining the waterproof aspect of it?
I think the phone has a 2 year warranty so you don't need the extended warranty to claim.
Phil
Yeah I have that issue, but my dust seems to be a bit harder to move. A bit surprised by it. Also initially thought it was a sensor issue, but then it disappeared after a couple of weeks and got replaced by two much smaller dots. A bit weird but I'm not too fussed about it.
Attached some shots before the dust,during the dust, and after the dust.
Sent from my C6603 using Tapatalk 2
Yes was about to say that it will not be dirt, indeed dust is more obvious
Just for everyone's info:
I brought the phone back to the docomo shop, they said they would open it up and clean it.
If the insides of the case would have been bent (from sitting on it or dropping it) and that would have caused the dust to enter, they would have charged me 5000 JPY (around 50 USD) to repair it. Apparently that wasn't the case.
So they cleaned my lens, and they still put a new case on my phone. Which is great, cause my case was chipped. They also renewed my screen or at least the sony protectors on it, because all microscratches are gone! All for the exact cost of free.
All in all, I got pretty lucky. Just had to live with an LG Optimus LTE for 1 week, damn torture if you come from the xperia z
Firipu said:
Just for everyone's info:
I brought the phone back to the docomo shop, they said they would open it up and clean it.
If the insides of the case would have been bent (from sitting on it or dropping it) and that would have caused the dust to enter, they would have charged me 5000 JPY (around 50 USD) to repair it. Apparently that wasn't the case.
So they cleaned my lens, and they still put a new case on my phone. Which is great, cause my case was chipped. They also renewed my screen or at least the sony protectors on it, because all microscratches are gone! All for the exact cost of free.
All in all, I got pretty lucky. Just had to live with an LG Optimus LTE for 1 week, damn torture if you come from the xperia z
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why there is dust under the lens , the phone should be dust resist right with IP55 / 57 ? and where the dust come from ? the headphone jack?
gear912 said:
why there is dust under the lens , the phone should be dust resist right with IP55 / 57 ? and where the dust come from ? the headphone jack?
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Sigh...
I can resist looking at hot girls, but if they are too hot, I will have to give in eventually. Therefor I'm hot girl resistant and not hot girl proof.
Maybe you will understand it this way. Being resistant to something doesn't mean that you're immune to it.
Related
Just to know if this issue is common over the TD2 comunity!!!
I voted and I do. It is not just by the volume bar but all over the screen. It moves to different places during the day. Indoors and at night it is not noticable when the screen is on but during the day and when the screen is off I can see it. Hopefully it is an issue that is fixed and HTC will replace our units mebe.
I had a TD2 for about 2 weeks when I noticed dust entering beneath the screen near the volume keys. I returned it for an exchange and have had a second TD2 for a week and this one is doing exactly the same....seems to much of a coincidence to be an isolated case....I suspect there is a design flaw.
Im now arranging to return this device, going to choose something different....shame though cos I thought the TD2 was such an improvement over the original TD!
Looks like is better to wait for TP2, ha?
What about blowing off the dust with compressed air can? Did anybody try it?
later
To blow it off you have to dismantle your TD2 from backside. There is no service manual (dismantling guide) yet. I sent my TD2 to the service, they blowed the dust off, but the dust is coming in again. I think there is a sealing problem...
So, lets get antistatic gloves, screw driver, plastic crowbar and...
It may be interesting to see if there's a correlation with where the device is constructed. Mine is made in taiwan and has no dust.
deechte said:
It may be interesting to see if there's a correlation with where the device is constructed. Mine is made in taiwan and has no dust.
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Mine is also taiwan. But WITH dust..
I also encountered this problem.. i just got this phone 2 days ago.. Though not really a lot of dust.. but it is still visible beneath the screen, near volume keys.. ARGH!! Mine is also from taiwan..
ME TOO
I have my second unit now and both has the dust problem!
this is sooo sad,
I already called htc support center and I am waiting on an answer.
No dust here.
no dust after month!
no dust here either. Any idea from which side it should get under ur screen? and might It have anything to do with the way ur handling ur phones? (not pointing fingers here, just curious)
Dust here after four weeks.
It wont let me vote for some reason either in the poll. Mine is not in a dusty environment and lives in a canvas cover so no idea how its got in!
Yes Dust after one week of use...
R.
Also dust after 1 week already, have it now almost a month.
No dust anywhere maybe, because I'm using a pouch bag
dust free after 1 week. i always put in my leather case.
I always have my phone in my pockets without cases, but am surprised that this happened with this phone which is marketed as water resistant and dust ... "proof".
Few weeks ago it seems that some dust got on the CCD, and it's quite apparent in pictures. Anyone had similar issues ? (see attached picture) Basically all pictures I take are pretty bad because there is clear black dots that have covered the CCD. The dots move around every few days... unfortunately. But it seems that they will not move off the CCD.
I"m guessing this must of happened in factory, and it's moving around inside the phone. The water resistance is still quite stellar.
If it happened in the factory, then return it to Sony. I think for this instance it'll be a free replacement.
iDroid8 said:
If it happened in the factory, then return it to Sony. I think for this instance it'll be a free replacement.
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I've the same problem too. 2 big spots that look like flies, I only noticed it the other day when taking a picture against a white wall :cyclops:
Don't know what to do...
I'm not sure if they can test if the flaps and things were breached by dust like they can with water. So surely it'd be a free replacement?
iDroid8 said:
I'm not sure if they can test if the flaps and things were breached by dust like they can with water. So surely it'd be a free replacement?
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Would love a free replacement, but bought it 2nd hand, (maybe third?), does the warranty still stand then?
Warranty is tied to the phone not the purchaser so should be, yeah. Tweet them, email them or call them to clarify.
iDroid8 said:
Warranty is tied to the phone not the purchaser so should be, yeah. Tweet them, email them or call them to clarify.
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Just dropped Clove an email, will update when I get a reply.
bobo89 said:
I always have my phone in my pockets without cases, but am surprised that this happened with this phone which is marketed as water resistant and dust ... "proof".
Few weeks ago it seems that some dust got on the CCD, and it's quite apparent in pictures. Anyone had similar issues ? (see attached picture) Basically all pictures I take are pretty bad because there is clear black dots that have covered the CCD. The dots move around every few days... unfortunately. But it seems that they will not move off the CCD.
I"m guessing this must of happened in factory, and it's moving around inside the phone. The water resistance is still quite stellar.
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It has been discussed many times..
For some it is because of a heat issue.. That makes the glue go loose and dust comes in..
I have gotten mine repaired.. No problems anymore
Sent from my C6603 using xda app-developers app
Well the phone will be going back for "repairs" which is good.
However I did ask specifically if rooting the phone voids the warranty, and it does. So time to go back to stock (how?), will post back with the results in 14 business days.
The covering on the bottom of the z1 (Loudspeaker/microphone) area got removed. Now it looks like my phone is no longer water proof. Where can I get that covering? Will be covered under warranty? I've used my z1 for over a year...
http://www.witrigs.com/sony-xperia-z1-replacement-parts
Sammy183 said:
The covering on the bottom of the z1 (Loudspeaker/microphone) area got removed. Now it looks like my phone is no longer water proof. Where can I get that covering? Will be covered under warranty? I've used my z1 for over a year...
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It is waterproof. You can take it to a Sony service center and wait for them to repair it (should take about two weeks) and pay for the privilege, or get the cover from Witrigs, AliExpress, etc and do it yourself.
Steve_max said:
It is waterproof. You can take it to a Sony service center and wait for them to repair it (should take about two weeks) and pay for the privilege, or get the cover from Witrigs, AliExpress, etc and do it yourself.
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Thank you so much for the info, my speaker grill was loose for quite some time and came off a week ago. Good to know it's only a 2 dollar replacement. I understand the phone is still waterproof without the grill? Thanks once again, also the person who posted the link.
AnrgKrshn said:
Thank you so much for the info, my speaker grill was loose for quite some time and came off a week ago. Good to know it's only a 2 dollar replacement. I understand the phone is still waterproof without the grill? Thanks once again, also the person who posted the link.
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Yes, you don't need to worry about the water resistance: it's still water resistant without the grill. Mine was dropped into water, washed etc many times without the damned grill while I waited for the replacement to come from China.
This is one of the issues with the Z1, its build quality isn't top notch. Mine lost the grill and the power button ring in less than 18 months.
Steve_max said:
Yes, you don't need to worry about the water resistance: it's still water resistant without the grill. Mine was dropped into water, washed etc many times without the damned grill while I waited for the replacement to come from China.
This is one of the issues with the Z1, its build quality isn't top notch. Mine lost the grill and the power button ring in less than 18 months.
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My power button is REALLY squishy. I'm scared. Using gravitybox to preserve it right now....no servicing in India
Thanks everyone! I ordered a loupspeaker mesh online. I'm not sure how to fix the new one as the exposed area has a lot of dust and may have lost it's adhesive ability altogether. Any info on how I can fix it myself?
I think they usually come with an adhesive tape already attached..so should just be able to peel the back off and stick it on.
Sammy183 said:
Thanks everyone! I ordered a loupspeaker mesh online. I'm not sure how to fix the new one as the exposed area has a lot of dust and may have lost it's adhesive ability altogether. Any info on how I can fix it myself?
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be very careful, 1 drop of glue on the microphone (located in the center), and no one will ever be able to hear u again.
I have read lots of threads and comments on the Internet regarding screen cracking on the z3c but most are dating back to early 2015.
As I am now considering buying a Z3C does anyone know if improvements have been made by Sony to address these issues for the 2016 models?
Thanks for any comments.
Nothing has changed. On the bright side, replacing said-glass is very cheap and easy to do. On the minus-side. Say bye-bye to any form of water-resistance. This long with the Z3C: I've grown to accept this phone won't be water-resistant unless I use a case because the seals and IP-68 rating is only for fresh-water and the rating completely depends on the ability of flap-seals and sealant of the back cover to to do its job. I hope I can convince you to disregard water-resistance factor in your purchase. Notably because Sony won't cover any repairs if the damage is a result of water-damage(personal experience). That way, you can swap back glass covers as you please. They go for like $2.
My z3c screens right top corner today unglued. Lasted for about 8 months since purchase, without case, without any water interference. Still under warranty, sending it for repair.
alpha-niner64 said:
Nothing has changed. On the bright side, replacing said-glass is very cheap and easy to do. On the minus-side. Say bye-bye to any form of water-resistance. This long with the Z3C: I've grown to accept this phone won't be water-resistant unless I use a case because the seals and IP-68 rating is only for fresh-water and the rating completely depends on the ability of flap-seals and sealant of the back cover to to do its job. I hope I can convince you to disregard water-resistance factor in your purchase. Notably because Sony won't cover any repairs if the damage is a result of water-damage(personal experience). That way, you can swap back glass covers as you please. They go for like $2.
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Thanks for the reply, if I understand you correctly replacing the back glass is not a big issue and is cheap, but what about the front screen? I did have a quick search around the net and it looks quite complicated and expensive to replace the front one.
Have you done the front one yourself?
Thanks.
vilx01 said:
My z3c screens right top corner today unglued. Lasted for about 8 months since purchase, without case, without any water interference. Still under warranty, sending it for repair.
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Yep, mine has unglued as well, after 7 months of usage (bought it brand new), I am sending it for repair also. When my warranty expires, I will replace case on my own, because I have black one, and I want black screen + white case
bmg777 said:
Thanks for the reply, if I understand you correctly replacing the back glass is not a big issue and is cheap, but what about the front screen? I did have a quick search around the net and it looks quite complicated and expensive to replace the front one.
Have you done the front one yourself?
Thanks.
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I service my own phones often enough to kind of say that replacing your own front screen is easy to do if you're starting out with this phoneYou take out the front-screen the same way you take apart the back screen.. As long as your motherboard components are in good condition like the USB Port, antenna, SIM/MicroSD slots, and the battery(cause this is glued very well to the motheboard), nearly everything on the Z3 Compact is expendable and easily replaceable.
alpha-niner64 said:
I service my own phones often enough to kind of say that replacing your own front screen is easy to do if you're starting out with this phoneYou take out the front-screen the same way you take apart the back screen.. As long as your motherboard components are in good condition like the USB Port, antenna, SIM/MicroSD slots, and the battery(cause this is glued very well to the motheboard), nearly everything on the Z3 Compact is expendable and easily replaceable.
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I've been using Z3C (15W33) since early september and this phone has really rough life. I mean working in very hard conditions (very cold outside > pretty warm inside the house) and I never really cared about it even when I know there are problems with the glass. Also I have a custom s-line case and that's the only protection... I dropped the phone twice or three times...
but it's still running pretty nice and there are no signs of any damage, the glass is more than OK
So, long story short, I've had my Moto z3 play for exactly 30 days now, last night I dropped it from MAYBE, 3 feet off the ground and it landed face down, front screen is cracked / spider-webbed all over, just wondering what experiences anyone has between Motorola doing a repair, local repair shops, and doing it yourself... I don't have the accidental damage insurance Moto offers, but I love this phone and have to figure something out..
Any input would be GREATLY appreciated...
Wish I could help, but I got no info to share except that when/if you get a new one . . . TEMPERED GLASS SCREEN PROTECTOR! Saved me a few times.
bdizzle1686 said:
So, long story short, I've had my Moto z3 play for exactly 30 days now, last night I dropped it from MAYBE, 3 feet off the ground and it landed face down, front screen is cracked / spider-webbed all over, just wondering what experiences anyone has between Motorola doing a repair, local repair shops, and doing it yourself... I don't have the accidental damage insurance Moto offers, but I love this phone and have to figure something out..
Any input would be GREATLY appreciated...
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The screen is very simple to replace I had to replace it when I shattered my screen. Bought one off eBay I think for 50$. Just use a heat gun to loosen the adhesive on the sides. Took me about 15 minutes to do.
Just an update, got it replaced at a local phone repair shop, pretty happy with it other than 1 issue, when I power off the phone, then power it back on, the screen is completely black, even though I can hear the hello Moto boot animation, and can feel the vibrations when I touch the screen. However, if I boot to recovery/bootloader mode and THEN power it on, the screen works just fine. Anyone have any ideas?
Cleanser2012 said:
The screen is very simple to replace I had to replace it when I shattered my screen. Bought one off eBay I think for 50$. Just use a heat gun to loosen the adhesive on the sides. Took me about 15 minutes to do.
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I broke my screen after a week (phone is nice but isn't durable at all).
I'm worried about screen quality. If I get a replacement, are they all the same? Or are some better? It wasn't as bright as I'd hoped to begin with so I don't want it to get worse.
stovo06 said:
I broke my screen after a week (phone is nice but isn't durable at all).
I'm worried about screen quality. If I get a replacement, are they all the same? Or are some better? It wasn't as bright as I'd hoped to begin with so I don't want it to get worse.
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The only difference I've noticed is that on my new replacement screen, it doesn't have the Motorola/Moto lettering logo on the front bottom chin of the screen, as it originally did, other than that I haven't noticed any difference in quality, brightness, etc..
Sorry about your phone. Same thing happened here - phone fell like 2 feet (with a screen protector) and bam, done. A new screen didn't help in my case. I replaced the fpc connector as well and nope, no go. These phones are extremely fragile. I say abandon ship, bite the bullet and get a new phone.
burnxtc said:
Sorry about your phone. Same thing happened here - phone fell like 2 feet (with a screen protector) and bam, done. A new screen didn't help in my case. I replaced the fpc connector as well and nope, no go. These phones are extremely fragile. I say abandon ship, bite the bullet and get a new phone.
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Think I may do the same. Have my moto x4 for a backup. Other than freezing up (which I could probably fix) it's not bad. I really wanted the amoled screen, but very disappointed with the brightness in daylight. Plus I don't want to pay $50+ only for it to not work as yours did. Isn't worth it imo. Which is to bad since I really like the moto interface.
Anyone know of a good replacement?
Any phone is apt to have the screen shatter without a case when dropped, while that doesn't help I want to link a video showing the Z3 Play screen is not that easy to break. The Poetic Karbon can be had for less than $10 which gives adequate drop protection it seems.
fivefour said:
Any phone is apt to have the screen shatter without a case when dropped, while that doesn't help I want to link a video showing the Z3 Play screen is not that easy to break. The Poetic Karbon can be had for less than $10 which gives adequate drop protection it seems.
://youtu.be/_PlQvqznx4k
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This is true. When I dropped and shattered mine, (64gb Moto Z3 Play Unlocked) I had just purchased the device 5 days prior from Target (they had it on clearance for $150, and they screwed up big-time, they had it listed as the 32gb variant, even though the box specifically said 64gb lol), anyways, I dropped it with NO case, and NO screen protector, onto concrete from about 3 feet off the ground..
However, now I have the Lenovo official aluminum bumper case that's compatible with mods, as well as a tempered glass screen protector, and have dropped it at least 4 or 5 times on a hard wood floor, from about 5-6 feet up, and has not even affected it...