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Hello there xda community... I am new to this forum and have just succesfully managed to wreck my Xperia Zs screen.
I have only wanted to clean my phone under the sink (its rated for low jets of water) wiped it dry and then after a few minutes, fractal structures if I may call it, started to creep up all over the screen.
It started slowly from the corners jumping all across the screen in seconds. (very weird)
I have uped some screen shots! This is my second Z i got. My first one, I exchanged it because it had burned pixels on the screen with which I could not live with.
I just dont seem to be lucky with this phone! :/
I had all ports closed and no water was detected by the detectors. I believe the leak came from the power or volume buttons but who knows?
I feel like my trust to Sony is broken.
I have seen others put it under the pool with no probs... but well someone has to be the lucky one! :/
I think am gonna turn back to my old Nokia 3330!
P.S do you think that I stand a chance of exchanging it since no water detection was triggered? Am going to try any way.
kokoscy said:
Hello there xda community... I am new to this forum and have just succesfully managed to wreck my Xperia Zs screen.
I have only wanted to clean my phone under the sink (its rated for low jets of water) wiped it dry and then after a few minutes, fractal structures if I may call it, started to creep up all over the screen.
It started slowly from the corners jumping all across the screen in seconds. (very weird)
I have uped some screen shots! This is my second Z i got. My first one, I exchanged it because it had burned pixels on the screen with which I could not live with.
I just dont seem to be lucky with this phone! :/
I had all ports closed and no water was detected by the detectors. I believe the leak came from the power or volume buttons but who knows?
I feel like my trust to Sony is broken.
I have seen others put it under the pool with no probs... but well someone has to be the lucky one! :/
I think am gonna turn back to my old Nokia 3330!
P.S do you think that I stand a chance of exchanging it since no water detection was triggered? Am going to try any way.
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Click to collapse
sorry to see that man, the best thing you can do is try and explain your reason...you can try to let it dry and exchange it.
Since under flaps there is no red colored markers, I belive you can get replacement. It looks like it was manufacturing defect phone and this should not happen. I was scared to put my second XZ under watter, feeling of flaps was like they were used and not able to close as they should, so I made small test step by step, but now I am sure it works. And yes, as some people use it under water in pools, I don't plan to do that hehe.
Wish you luck with service!
droidhd said:
Since under flaps there is no red colored markers, I belive you can get replacement. It looks like it was manufacturing defect phone and this should not happen. I was scared to put my second XZ under watter, feeling of flaps was like they were used and not able to close as they should, so I made small test step by step, but now I am sure it works. And yes, as some people use it under water in pools, I don't plan to do that hehe.
Wish you luck with service!
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Click to collapse
So sorry to hear that. I hope you can get it replaced.
After playing around with it under the tap and a little bit of water to test the resistance on day 1, I decided to avoid water whenever possible.
gunblazer said:
After playing around with it under the tap and a little bit of water to test the resistance on day 1, I decided to avoid water whenever possible.
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I'm just sat patiently waiting for mine, and the last thing on my list of things to do when it gets here is stick it under a tap to test it.
XperienceD said:
I'm just sat patiently waiting for mine, and the last thing on my list of things to do when it gets here is stick it under a tap to test it.
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That's smart. I can say it is quite water proof however, I had a scare because the main speaker took nearly 12 hours to dry before it started working again. (I researched and found out this is normal as water gets in the speaker. So no more
It's nice knowing that during catastrophic accidents and heavy rain this phone will be functional though!
sorry to hear that this has happened.
That is definitely water ingress into the screen. since the front and back are glued into the frame it looks like that's where the failure occurred and water entered that way.
Since the water indicators are still white I would stand your ground until they give you a replacement.
Same scenario, my phone is under going rice treatment. I'm encountering a weird problem, my phone's LED went red and vibrated 3 times and went off. The cycle goes on and on and its about 5 hours since. Any way to resolve it? :crying:
Edit: Unable to get to fast boot, when unplugged the phone stops the cycle.
As said before, if the water ingress tapes are still intact (white) then take the phone for a warranty replacement.
To the OP - If and when you get a replacement, I would suggest not exposing the phone deliberately to water, especially not just to clean it. Get a microfibre cloth, for goodness sake!
Sent from my C6603 using Tapatalk 2
I precisely lock all the flaps and wash my Z from time to time.
No problems whatsoever, the only thing is that the loudspeaker get's stuck with water and you have to wait
for it for some time to come back to normal loudness.
kingvortex said:
As said before, if the water ingress tapes are still intact (white) then take the phone for a warranty replacement.
To the OP - If and when you get a replacement, I would suggest not exposing the phone deliberately to water, especially not just to clean it. Get a microfibre cloth, for goodness sake!
Sent from my C6603 using Tapatalk 2
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Thanks for the advices! I took it back today and got a replacement. I didnt say anything about the phone getting in contact with water. Infact they didnt even ask. They checked the tapes and looked suprised because to them it looked like something between a crack and a smudge though it didnt have the symptoms of a crack. (probably because of the sharp lines formed on the screen?) I just kept my mouth shut and was waiting for their question about water which never came. Anyway it ended with a happy end and I got my 3rd Xperia Z within 2 weeks! Awesome!!
So the moral of the story is do not get overconfident with water resistant stuff!
After this am thinking that I could have bought the S4 without all the disturbing flaps, since from now on am going to avoid water in every way. I had a quick look at it when I was at the shop...it really does not feel like a 5" screen comparing to the Z, but the screen is just a bit to colorful for my taste.
I am sure we will be seeing more of these water damages as time passes...
Water Resistance on the Z is more of a marketing "trick" than a reliable feature!
Hello, community.
My Xperia Z also got wet (for 1200th time) but this time is different than any previous - seems like water got inside my Xperia...so, I am not able to turn my phone on.
Actually, it was working for 15 minutes and just after shot down.
I used hair dryer...no luck, get reboot signal once and that's it.
An hour ago I bought some rice, placed Xperia into it...so, I will waiting for few days, who knows, maybe It is going to come back to life again
If so - great...If it doesn't - ok, I can live without it
I noticed a weird thing yesterday: the upper left corner of my back glass plate stuck out a bit. I only noticed because the other corner felt flush with a screen protector on while the other felt a bit rough. A close look confirmed that the corner is lifted up by a fraction of a millimeter, pretty much as thick as my screen protector is. When I push on it, it goes back and lifts up again over perhaps an hour or so.
What should I do? I have a feeling that this might compromise the watertightness of the phone, so I'm thinking about sending it in. On the other hand, I've had pretty negative experiences with O2 customer support, so I'm scared that they might send me a letter stating that this is due to drop damage and therefore my fault, so I need to pay 40 Euros just to have it sent back without repairs - and if I don't, they'll destroy the phone. It sounds incredible, but this is just what happened to me a couple of years ago. And if they just state it's due to drop damage, it's essentially impossible for you to prove that it isn't.
Has anybody had the same problem? Is anybody else suffering from it now?
Send pic pls
Sent via my Google Nexus 7 | 32GB.WiFi
GodShapedHole said:
I noticed a weird thing yesterday: the upper left corner of my back glass plate stuck out a bit. I only noticed because the other corner felt flush with a screen protector on while the other felt a bit rough. A close look confirmed that the corner is lifted up by a fraction of a millimeter, pretty much as thick as my screen protector is. When I push on it, it goes back and lifts up again over perhaps an hour or so.
What should I do? I have a feeling that this might compromise the watertightness of the phone, so I'm thinking about sending it in. On the other hand, I've had pretty negative experiences with O2 customer support, so I'm scared that they might send me a letter stating that this is due to drop damage and therefore my fault, so I need to pay 40 Euros just to have it sent back without repairs - and if I don't, they'll destroy the phone. It sounds incredible, but this is just what happened to me a couple of years ago. And if they just state it's due to drop damage, it's essentially impossible for you to prove that it isn't.
Has anybody had the same problem? Is anybody else suffering from it now?
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Really? Will you send your phone just because of that? A phone is not a toy, don't put it under the shower/water and you will be fine.
x102x96x said:
Send pic pls
Sent via my Google Nexus 7 | 32GB.WiFi
Click to expand...
Click to collapse
I'm at work now, but I'll make a picture later. I hope my camera is good enough to capture it... it's really just a fraction of a millimeter now, but I'm worried that this may just be the start and that the whole backplate may come off at some point. This has NOT always been the case, it just started yesterday.
wawyed said:
Really? Will you send your phone just because of that? A phone is not a toy, don't put it under the shower/water and you will be fine.
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Are you serious? I'm talking about an integral part of the phone's outer shell coming loose, and you're telling me it's not a toy? It really is no toy, which is why I'd expect the backplate to be firmly laminated in all places as opposed to coming unstuck after a month or two of normal use. To make things better, this phone is rated IP55/IP57. Are you saying I'm wrong to expect a IP-rated product to actually live up to its rating?
I should clarify that my issue is not that one corner is a bit further out than the others - that would just be manufacturing tolerance if it was like that all the time. My issue is that one of the corners is loose. It's sticking out a bit, but it'll go back in when pushed. It'll just come out again after a while. To me, this suggests that the glue or whatever holds the back plate has failed on one corner. That's a flaw that could potentially make an IP-rated phone lose its ability to withstand water ingress. Ingress protection is why I bought it. Damn right it's not a toy, it's high tech. That's why I'm expecting a bit of structural integrity from it.
GodShapedHole said:
I'm at work now, but I'll make a picture later. I
Are you serious? I'm talking about an integral part of the phone's outer shell coming loose, and you're telling me it's not a toy? It really is no toy, which is why I'd expect the backplate to be firmly laminated in all places as opposed to coming unstuck after a month or two of normal use. To make things better, this phone is rated IP55/IP57. Are you saying I'm wrong to expect a IP-rated product to actually live up to its rating?
I should clarify that my issue is not that one corner is a bit further out than the others - that would just be manufacturing tolerance if it was like that all the time. My issue is that one of the corners is loose. It's sticking out a bit, but it'll go back in when pushed. It'll just come out again after a while. To me, this suggests that the glue or whatever holds the back plate has failed on one corner. That's a flaw that could potentially make an IP-rated phone lose its ability to withstand water ingress. Ingress protection is why I bought it. Damn right it's not a toy, it's high tech. Would you seriously not worry at all if your back plate was beginning to peel off?
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Ok, send it back if you are that bothered. Why are you even asking if you got it that clear?
wawyed said:
Ok, send it back if you are that bothered. Why are you even asking if you got it that clear?
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Click to collapse
I *don't* have it that clear. I was asking whether other people have experience with the same problem, to see whether maybe somebody has an actual insight as to what's actually going on, confirming or dispelling my suspicion that the backplate is in fact coming loose.
Is it impossible to have a conversation about a mobile phone that goes beyond pure praise without somebody getting overly defensive? I like this phone and wouldn't like to have any other, but that doesn't mean I can't have any criticism, especially when it appears to me that I may have a faulty unit.
GodShapedHole said:
I *don't* have it that clear. I was asking whether other people have experience with the same problem, to see whether maybe somebody has an actual insight as to what's actually going on, confirming or dispelling my suspicion that the backplate is in fact coming loose.
Is it impossible to have a conversation about a mobile phone that goes beyond pure praise without somebody getting overly defensive? I like this phone and wouldn't like to have any other, but that doesn't mean I can't have any criticism, especially when it appears to me that I may have a faulty unit.
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Click to collapse
What I mean is if it's loose it's loose. What do you expect to hear? Nah it's fine I put mine under the water even if I know there is a risk to **** my phone and waste £500. I don't think people are going to take that risk just to test it, and even if they did that, it doesn't mean that your unit has exactly the same issue.
If people has had this issue you can actually use the search button to find out what happened. But most likely people will just get a replacement unit.
Also by the looks of it, there isn't much you can do about it.
wawyed said:
What I mean is if it's loose it's loose. What do you expect to hear?
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I was hoping to perhaps hear from somebody who actually KNOWS what's going on.
I did use the search function, no dice, at least not for this phone. There's a Sony support thread here but the Sony guy just says to send it in, at which point the repair center will decide whether or not it's under warranty. I was hoping perhaps somebody already did the same thing and could tell me whether it is covered? Because I feel that they could just look at it, say "nope, unless you can prove that you never dropped it (which you can't), we'll just conclude that you dropped it and it's therefore out of warranty. That'll be €150 for a fix or €50 just so we send it back to you." -- because, as I said in the OP, I've encountered that sort of tactic before.
I do not have the same problem, but my front glass is broken. The glass have broken itself, unfortunately
Some images: http://imageshack.us/photo/my-images/15/dscn0530pn.jpg/
GodShapedHole said:
I was hoping to perhaps hear from somebody who actually KNOWS what's going on.
I did use the search function, no dice, at least not for this phone. There's a Sony support thread here but the Sony guy just says to send it in, at which point the repair center will decide whether or not it's under warranty. I was hoping perhaps somebody already did the same thing and could tell me whether it is covered? Because I feel that they could just look at it, say "nope, unless you can prove that you never dropped it (which you can't), we'll just conclude that you dropped it and it's therefore out of warranty. That'll be €150 for a fix or €50 just so we send it back to you." -- because, as I said in the OP, I've encountered that sort of tactic before.
Click to expand...
Click to collapse
There you go, simple search:
http://forum.xda-developers.com/showthread.php?t=2256848
Well, if you actually dropped your phone, they will be marks of it. I don't think dropping your phone makes the glue less sticky anyway. It would rather crack the screen. At the end of the day you will be taking a risk when you send it. But I think it's just a manufacturing issue. You can always try to re-glue it yourself. Check the video on the other post.
Took my phone on holiday - well, my phone that the girlfriend uses - to Egypt!
On the 4th day we decided we wanted some under water video and pictures in the 120cm deep swimming pool (non chlorinated water). So the girlfriend checked the ports were all closed on her phone, then asked me to confirm they were closed - so I rubbed and pushed my fingers along each side to confirm closure
Took lots of great photographs with the phone only being submerged for around 15 seconds at a time, a few videos including submerging and just above water footage, again with submersion lasting no longer than 15 seconds at a time.
But during the course of the afternoon when taking photographs I noticed that the camera app was looking quite "foggy" - turned the phone over and the lens had condensation inside it!!!
Not happy whatsoever!
All afternoon the phone was turning on and off the power button thought it was being pressed, the camera took photos quicker than you can imagine as the camera button thought it was being pressed - so when we returned to the room, I put the phone in a bag with some of the free tea bags so that they could absorb any internal moisture (yes I opened the flaps whilst it was in this bag ... but not before this)
The phone now works other than the camera button, the motion sensor and the water damage indicators are all red
I'm extremely annoyed!!
The phone was fine all morning and should last for 30 minutes under water! I do actually have some footage which I will be uploading shortly, which shows the camera is fine going under water, then when it resurfaces the videographer is then splashed by someone which then creates the internal fogging, then the camera is then resubmerged and then resurfaced - splashed again and then the fogging disappears (we didn't know of this at the time - only during playback!)
I will upload this footage shortly
My arguement is that if the flaps were accidentally left open (which they were 100% CLOSED during use!!), then the camera would have fogged when underwater, not just when flashed - does this sound correct?
Keep an eye out for footage- Iwon't post the entire video as it's a private- not rude- video
SO TO SUM IT UP, THE FLAPS WERE CLOSED ALL DAY BEFORE I STARTED FILMING UNTIL I OPENED THEM TO DRY IT OUT AROUND 3 HOURS AFTER THE EVENT
Did you open the flaps while the phone was dry or else?
Sent from my C6903 using Tapatalk
ArashMiniStar said:
Did you open the flaps while the phone was dry or else?
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
I opened the flaps around 3 hours after using the phone in the water
ArashMiniStar said:
Did you open the flaps while the phone was dry or else?
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
Here is the evidence (a clip of the video) that shows the phone suddenly becoming water damaged, even though the phone was fine under water
Sound has been removed
http://www.youtube.com/watch?v=01-VfQgTlRQ&edit=vd
Just taking my photos off my camera and I can see that I took a photograph of my girlfriend who was using the phone at the time. She was facing the phone at me whilst I was taking the photograph and I can see in my photo that the flaps were closed. This was 10 minutes prior to the video that I've uploaded above - so yes, my flaps were closed!!
wezzel98765 said:
Here is the evidence (a clip of the video) that shows the phone suddenly becoming water damaged, even though the phone was fine under water
Sound has been removed
http://www.youtube.com/watch?v=01-VfQgTlRQ&edit=vd
Click to expand...
Click to collapse
Just by the way, the "fogging" you see in the footage is most likely a drop of water on the lens, as it clears suddenly when splashed again.
I have an expensive water proof watch which had the battery replaced by a professional watch smith, but they had somehow messed up screwing the backing plate on and water got inside and it fogged up.. but only later that day! took it back and they fixed the watch for free but I was peeved
My point is that your z1 was not water tight, most likely a result of a factory defect and they cannot turn you away because what has happened to you is unacceptable
Sorry for the bump to this post, but i'm facing the exact same problem and seems like here are few.
I want to know, if you can indicates me, where the liquid indicators are on the Z1. I can't find them.
All inside the flaps is or white or grey, nothin red, but i want to be sure in oorder to take my phone under warranty.
Thank you.
You got 6 month breakage and water damage warranty, go and replace without cough..
Sent from my C6902 using xda app-developers app
Mandeep148 said:
You got 6 month breakage and water damage warranty, go and replace without cough..
Sent from my C6902 using xda app-developers app
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I hope. I bought this phone as a second hand deal. Everything was fine and indeed the phone is working fine. It was a 1 or 2 hours thing. Nevertheless, last night I got the fog in camera lens. I opened the flaps and took apart the SIMCARD and the SD the whole night. There is not fog now.
Ill take it today to the carrier to see if I cab get a new one because I really don't trust on repaired one.. If the warranty stills. But thats why I wanted to know where the indicator is locat3d, in order to demonstrate that the flaps where closed all the time and avoid tricks to invalidate the warranty.
Enviado desde mi C6906 mediante Tapatalk
CM17X said:
I hope. I bought this phone as a second hand deal. Everything was fine and indeed the phone is working fine. It was a 1 or 2 hours thing. Nevertheless, last night I got the fog in camera lens. I opened the flaps and took apart the SIMCARD and the SD the whole night. There is not fog now.
Ill take it today to the carrier to see if I cab get a new one because I really don't trust on repaired one.. If the warranty stills. But thats why I wanted to know where the indicator is locat3d, in order to demonstrate that the flaps where closed all the time and avoid tricks to invalidate the warranty.
Enviado desde mi C6906 mediante Tapatalk
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Click to collapse
i understand you, but you can believe sony service IMO and also they will not repair they will replace, whatever happened with your phone, if even your phone damaged due to flap opened, its really dont matters, DEVICE IS Under 6 month warranty of Water and Glass Damage,
Just go and show them.
Mandeep148 said:
i understand you, but you can believe sony service IMO and also they will not repair they will replace, whatever happened with your phone, if even your phone damaged due to flap opened, its really dont matters, DEVICE IS Under 6 month warranty of Water and Glass Damage,
Just go and show them.
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Sorry for bother you, but can you please point me to that information (Link, PDF, Web, etc)? I'm kinda negtaive speaking about warranties and stuff, especially here in my country. Mobile carriers gonna try to PUSH you into the water with the flaps open just to make sure they win and not validate your warranty. I don' trust them at all. I'm thinking about elaborate a letter to the tech support with a copy to the Agency of Comsummer in here, attaching the warranty that you've mentioned, that way i'll make sure that they will not try to cheat me.
This mornin i took the phone to the shop and the tech was looking it for the indicators, he said everything was fine because others brough their owns and they were red, mine doesn't, but, the phone have to be send to the capital City where the whole warranty procces is done. I don't want a repaired phone, i want a new one, so i have to play all my cards for that. I can't find the warranty you say, so i really aprecciate your help.
CM17X said:
I don't want a repaired phone, i want a new one, so i have to play all my cards for that.
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Good luck with this. Mine was bricked after 2 months and 2 days having the phone and all the authorised repair place did was replace the motherboard, I'm thinking there would be plenty of parts around now to do almost any repair. Unless the screen is also dead somehow..
CM17X said:
Sorry for bother you, but can you please point me to that information (Link, PDF, Web, etc)? I'm kinda negtaive speaking about warranties and stuff, especially here in my country. Mobile carriers gonna try to PUSH you into the water with the flaps open just to make sure they win and not validate your warranty. I don' trust them at all. I'm thinking about elaborate a letter to the tech support with a copy to the Agency of Comsummer in here, attaching the warranty that you've mentioned, that way i'll make sure that they will not try to cheat me.
This mornin i took the phone to the shop and the tech was looking it for the indicators, he said everything was fine because others brough their owns and they were red, mine doesn't, but, the phone have to be send to the capital City where the whole warranty procces is done. I don't want a repaired phone, i want a new one, so i have to play all my cards for that. I can't find the warranty you say, so i really aprecciate your help.
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Click to collapse
Are you maybe from Croatia?
Same behavior you could find here, in Croatia - they will do anything but replace your device...
Sent from my C6903 using Tapatalk
This is what the repair centres will do. After writing a letter to Sony, in a very short summary to their reply;
They will check the colour strips inside the phone, if red, will do a pressure test. If liquid has entered the phone during this test they will repair/replace, because the cause of the water damage was manufacturing or repair defect.
If no liquid has entered during this test, no warranty because you must not have closed the flaps correctly.
funky0308 said:
Are you maybe from Croatia?
Same behavior you could find here, in Croatia - they will do anything but replace your device...
Sent from my C6903 using Tapatalk
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No, i'm from Colombia. It's sad that you pay a lot for this and then you got a shipwreck.
danw_oz said:
This is what the repair centres will do. After writing a letter to Sony, in a very short summary to their reply;
They will check the colour strips inside the phone, if red, will do a pressure test. If liquid has entered the phone during this test they will repair/replace, because the cause of the water damage was manufacturing or repair defect.
If no liquid has entered during this test, no warranty because you must not have closed the flaps correctly.
Click to expand...
Click to collapse
I always can wrote letters to the consummer deffense in here. The tech in the shop saw this under the flaps and he said that indeed, the indicators wasn't red, so it could be a build failure or another thing except user error. anyway, it's gone right now. Let's see how it ends.
Just send it back.. Mine had the same issues and went back and returned to me without any issues.
Sent from my C6903 using Tapatalk
I am having the same problem right now. When I bought the phone I used it underwater a couple times and nothing wrong. Today I spilled water on it accidentally and went to wipe it with a towel. I looked at it flaps closed everything fine. 10 min later it said sim card removed and tried to restart but now it's just rebooting on it's own. All 3 indicators are red and I can't turn it off. I don't understand how could water get in to all the ports via a splash... my phone is currently in rice and I hope for the love of god that it'll be fine....
Strange scenario happened to me with my Z1 compact. I was taking video and pictures in Big Flowing river thinking that my phone is 100% waterproof then after taking pictures then I started taking video my friend was recording video then suddenly I threw a ball in which we were playing with it went and hit my phone and phone got slipped from my friends hand and it got drowned in water then immediately I went inside water and grabbed my phone which was drowning... Best part is all this was recorded in that video later I saw my phone my camera was covered with water moisture. So I was worried then I put my phone in rice then the water moisture was gone. I will try to upload my video in some time.
i just bought mine and i took it for a test in the pool and took pics and video and i opened to see if water got inside and yes some drops where inside but not in the important area so i dry it close it BUT it seems that it got water inside somehow cuz :crying::crying::crying::crying:l later i try to see the pics and the screen went wild and then the horror screen went from white to black and that was it i try to dry it with hairdryer nothing i came back to live for a sec only to do the same then the rice trick nothing now is all black i can hear the phone respond but no image and im in despair since att told me warranty is void cuz the water indicator is red so im f up. Can someone help me out with some miraculous fix for this problem please i just bought it and im beyond broke. I got isopropyl alcohol if i dunk it without the battery of course will the acohol damage the amoled lcd or the camera or anything? if i dry it well will it come back to life or will the lcd digiticer permanetly dead ? HELP ME OUT HERE PLEASE:crying::crying::crying:
Why 2 posts about the same issue. Sounds like you have your answer. Your phone is busto so unless you wanna go as far as replacing the screen yourself which will probably not resolve all your issues. Stop swimming with your phone :banghead:
Sent from my SAMSUNG-SM-G870A using XDA Premium 4 mobile app
Jsong69 said:
i just bought mine and i took it for a test in the pool and took pics and video and i opened to see if water got inside and yes some drops where inside but not in the important area so i dry it close it BUT it seems that it got water inside somehow cuz :crying::crying::crying::crying:l later i try to see the pics and the screen went wild and then the horror screen went from white to black and that was it i try to dry it with hairdryer nothing i came back to live for a sec only to do the same then the rice trick nothing now is all black i can hear the phone respond but no image and im in despair since att told me warranty is void cuz the water indicator is red so im f up. Can someone help me out with some miraculous fix for this problem please i just bought it and im beyond broke. I got isopropyl alcohol if i dunk it without the battery of course will the acohol damage the amoled lcd or the camera or anything? if i dry it well will it come back to life or will the lcd digiticer permanetly dead ? HELP ME OUT HERE PLEASE:crying::crying::crying:
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Is the water damage strip tripped on both the phone and battery? I did the same thing with mine but luckily only the battery strip was tripped so I just ordered a new battery and Told the store the screen stopped working all of a sudden dodged a bullet on that one
no
galaxy s4 nutjob said:
Is the water damage strip tripped on both the phone and battery? I did the same thing with mine but luckily only the battery strip was tripped so I just ordered a new battery and Told the store the screen stopped working all of a sudden dodged a bullet on that one
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Only the back of the phone the battery one is ok. Where can i get another water indicator to replace the one on the phone. If i dunk the phone on isopropyl alcohol will the screen or digitiser die? Thank in advance
Jsong69 said:
Only the back of the phone the battery one is ok. Where can i get another water indicator to replace the one on the phone. If i dunk the phone on isopropyl alcohol will the screen or digitiser die? Thank in advance
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The phone is advertised as "Water Resistance" not "Water Proof".....SO if your wife or kids spill something on it or you drop it in a pool and get it out quickly, you should be okay......If you put it in the pool and played with it (Took pictures etc...) Thats a NO NO.....
It seems you had your S5 in the pool, having fun and now its damaged. I did the same thing with my S 5 at first. I took it in the pool and took pictures under water, and had fun. The speaker sounded like it had water all in it, but after it dried up, the speaker was fine. So is my phone.
But the S 5 Active is rated i believe 30 Minutes, up to 3 feet. SO there is the problem----you have the regular S 5 and its dead bro.....
You need a new phone. I don't think anybody has a fix for water damage. It burnt up some thing inside. I hate to say it , but you will have to get another one. I learned a lesson and hopefully others did by our stories.
Jsong69 said:
Only the back of the phone the battery one is ok. Where can i get another water indicator to replace the one on the phone. If i dunk the phone on isopropyl alcohol will the screen or digitiser die? Thank in advance
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Ya mine was on the battery so I could replace the battery yours is on the phone not sure how you would replace that I think you might be out of luck my friend
Jsong69 said:
i just bought mine and i took it for a test in the pool and took pics and video and i opened to see if water got inside and yes some drops where inside but not in the important area so i dry it close it BUT it seems that it got water inside somehow cuz :crying::crying::crying::crying:l later i try to see the pics and the screen went wild and then the horror screen went from white to black and that was it i try to dry it with hairdryer nothing i came back to live for a sec only to do the same then the rice trick nothing now is all black i can hear the phone respond but no image and im in despair since att told me warranty is void cuz the water indicator is red so im f up. Can someone help me out with some miraculous fix for this problem please i just bought it and im beyond broke. I got isopropyl alcohol if i dunk it without the battery of course will the acohol damage the amoled lcd or the camera or anything? if i dry it well will it come back to life or will the lcd digiticer permanetly dead ? HELP ME OUT HERE PLEASE:crying::crying::crying:
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I can't believe everyone is telling this guy he's SOL. Yes it was a silly thing to do but who hasn't made a mistake?
Jsong, the rice trick takes weeks typically to work, helps if you can get it in direct sunlight as well to speed up the absorption rate. I would suggest giving the rice trick a try again but leave it untouched for a week or two. DO NOT USE A HAIRDRYER, you've already stated that you have but don't again. The force of the air could push moisture deeper and make the issue worse. Take out the SIM, the battery and external memory card if you have one. Vacuum the exposed area for at least 30 minutes, change up the angle of the vacuum every little while to make sure you are reaching all exposed parts. Put the dry cover back on, do not try and turn it on. Now put it in the rice and some say 24-hours works but I would leave it for at least a week. If it won't turn on after a week in the rice and the vacuuming you may need to think about replacing the motherboard which I don't think anyone sells. If you do manage to get ahold of one or any part you want to replace use the guide here to tear it down and fix yourself. https://www.ifixit.com/Device/Samsung_Galaxy_S5
LuckyColdJohnson said:
The phone is advertised as "Water Resistance" not "Water Proof".....SO if your wife or kids spill something on it or you drop it in a pool and get it out quickly, you should be okay......If you put it in the pool and played with it (Took pictures etc...) Thats a NO NO.....
OK im getting a little irritated with this kind of comment that show only the lack of knowledge the S5 normal is IP67 as the active the difference is that the active beside the IP67 has some military test of its own so both phone can be submerged up to 1 meter and up to 30 min there is no difference there OK and yes if i buy a phone thats says it can do that WHY would i do it its like if i buy a water resistant watch or whatever if it says it can be submerged up to 15 meter im gonna swim with it im NOT scuba diving because it will die. SAme thing with the S5 if is water whatever but it specifies that can be submerged up to 1 meter and for 30 im gonna do it following the security measures the one thing i did not calculated was that if the phone have some factory flaws and the water gets in and the indicator goes red im screw now
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Jsong69 said:
LuckyColdJohnson said:
The phone is advertised as "Water Resistance" not "Water Proof".....SO if your wife or kids spill something on it or you drop it in a pool and get it out quickly, you should be okay......If you put it in the pool and played with it (Took pictures etc...) Thats a NO NO.....
OK im getting a little irritated with this kind of comment that show only the lack of knowledge the S5 normal is IP67 as the active the difference is that the active beside the IP67 has some military test of its own so both phone can be submerged up to 1 meter and up to 30 min there is no difference there OK and yes if i buy a phone thats says it can do that WHY would i do it its like if i buy a water resistant watch or whatever if it says it can be submerged up to 15 meter im gonna swim with it im NOT scuba diving because it will die. SAme thing with the S5 if is water whatever but it specifies that can be submerged up to 1 meter and for 30 im gonna do it following the security measures the one thing i did not calculated was that if the phone have some factory flaws and the water gets in and the indicator goes red im screw now
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So, if I purposely crash my car into a building, and I'm laying in my hospital bed, and I say, well if the air bag worked like it was supposed to, then I would not be in this predicament, how would I sound? You'd probably say, well why would you do that anyway? There are some things that you do not do, you'd probably say. That's kind of how you sound with taking the phone swimming, but not that degree.
Well, maybe the phone was faulty. But what service center or tech is going believe you after you've blow dried it, and possibly soaked it in rice or alcohol. If you did any of that, then that throws out the entire argument about the phone being at fault, since the blow dryer, alcohol, and rice are not tested and proven procedures, or "following security measure", for the S5. I'm just saying what you need, but don't want, to hear.
And you're right also, there is a lack of knowledge around here about S5. In my opinion, it takes somewhere around a year before you understand a phone really well. That's why you don't do like you did, because almost no one around here has been in that situation yet, where they had to find a solution. That's why there's no definite answer right now and...Oops, I have to go. I have to get my phone out the sink before the 30 minutes is up. Let us know what you decide to.
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All good points. The Active is better. Good luck OP. I pay $3.00 a month for insurance on the phone. I hope you did it or do it next time.
@shortydoggg +1
Sent from my SAMSUNG-SM-G870A using XDA Premium 4 mobile app
LuckyColdJohnson said:
All good points. The Active is better. Good luck OP. I pay $3.00 a month for insurance on the phone. I hope you did it or do it next time.
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The Active and the S5 both have the same IP67 certification for water ingress protection. so NO the Active is not any better under water. And in the case of the OP he just got back lock and was not sure that the back cover was completely close. I have use my S5 on the pool several times to take videos and pictures without issues, you just need to be sure of the usb flap and back case been secured.
LuckyColdJohnson said:
All good points. The Active is better. Good luck OP. I pay $3.00 a month for insurance on the phone. I hope you did it or do it next time.
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How do you pay $3 Lucky? AT&T charges $7.
Sent from my SM-N900A using Xparent Red Tapatalk 2
MicrosoftBug said:
How do you pay $3 Lucky? AT&T charges $7.
Sent from my SM-N900A using Xparent Red Tapatalk 2
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There is an extra fee you can have taken off. I did it and now it's 3 bucks. Att
LuckyColdJohnson said:
There is an extra fee you can have taken off. I did it and now it's 3 bucks. Att
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Can you please elaborate?
Sent from my SM-N900A using Xparent Red Tapatalk 2
MicrosoftBug said:
Can you please elaborate?
Sent from my SM-N900A using Xparent Red Tapatalk 2
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I just remember a rep asking if I wanted insure for 3 bucks. Once I got my paperwork it was higher. I asked why. They told me about an additional insurance fee. I didn't need it. Took it off and it's 3 bucks again. Don't remember what it was but I didn't want it. Srry
LuckyColdJohnson said:
I just remember a rep asking if I wanted insure for 3 bucks. Once I got my paperwork it was higher. I asked why. They told me about an additional insurance fee. I didn't need it. Took it off and it's 3 bucks again. Don't remember what it was but I didn't want it. Srry
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Still the same ridiculous $200 deductible?
Sent from my SS ROMed S5
mkfryan said:
Still the same ridiculous $200 deductible?
Sent from my SS ROMed S5
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I don't know yet. But this phone was $715.00 or something.
You mean the 30min underwater commercial didn't convince you it was water proof? LOL...Gonna be hard to get that replaced. I would put it in a ziplock bag of dry rice for 24hr, couldn't hurt....good luck
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
daniel4653 said:
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
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sorry should have said, no tempered glass or any screen protector applied.
have no problem with that.
only have that popping sound when using tempered glass before. changed to plastic screen protector and no sound anymore
ah ok thanks for replying, must have just been very unlucky. Cheers.
MatTechGuy said:
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
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Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
MeggaMortY said:
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
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Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
t3project said:
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
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It happened to me when turned off with no s-pen in, no screen protector, no case.
Mr. Orange 645 said:
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
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agreed.
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
---------- Post added at 11:44 AM ---------- Previous post was at 11:38 AM ----------
MatTechGuy said:
Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
It happened to me when turned off with no s-pen in, no screen protector, no case.
agreed.
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I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
MeggaMortY said:
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
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i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
MatTechGuy said:
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
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Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
MeggaMortY said:
Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
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I bought it directly from the Samsung online uk store. There was a discount direct from Samsung for students/people who work in certain industries so it could be bought for £699 (£200 off), but also they were offering £150 cashback bringing total down to £549, plus cashback by going via a cashback website meant i would have had it for around £504, also they were doing trade in so people could get even more off up to another £150.00 bring cost down to £399, then people got the samsung game deal thingy, don't play games myself but people can get a Fornite theme by downloading Fornite playing 3 games then you get the free theme, kids going bonkers for the theme, people selling the theme upto £100. So people could have the phone at a bargain price.
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
MeggaMortY said:
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
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feel for you, such a shame and disappointing to happen a second time, it's a great phone, i did not want to risk it so sent second one back too. Fingers crossed you won't have any issues. Mine was happening regularly so like you say just keep an eye on it.
I don't have that issue even with the tampered glass on my phone.
Sent from my SM-N960U using Tapatalk
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
I can replicate this when I clean my screen with a microfibre cloth. It happens on pretty much all of the screen. I believe I can also see some light streaks in the screen when this happens. The popping sound happens regardless of the temperature of the phone. Will have to inspect it more to see if I can spot any other issues with the screen. I got mine in the UK just over a week ago. Apart from that I think the phone has been great so far. Not sure whether to replace it.
glad i sent mine back now to be honest, personally i would send back, as you say everything else is great apart from the screen popping sound. The worry for me is the screen might cause issues further down the road, screens are the biggest issue with mobile phones and manufacturers are quick to blame user and deny warranty.
elliwigy said:
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
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My Unlocked US Note 9 does it too. Mine mainly does it on the right side near the middle. It's not enough for me to warrant sending it back; it still works fine and I don't see any screen issues when pressing on the screen. Also I bought mine used so I'm guessing the screen was replaced. If it gets worse, I guess I'll fix it then.