[Q] Low signal and constant dropouts - One (M7) Q&A, Help & Troubleshooting

Just wondering if i'm the only one with problems with the HTC One.
I picked it up from an EE store (UK) nearly two weeks ago and the first problem i found was while streaming video with WiFi ,not HD,and connected with Bluetooth head phones the video/audio stops, disconnecting the headphones and no problems.
Signal is terrible and drops calls all the time. I'm in a 3G area but only see GPRS. Other phones showing 3g.
SW ver.1.28.61.7
Basband 4A.13.3231.27_10.31.1131.05L
Its going back tomorrow

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Wifi range

I don't seem to get a very good wifi range on my hd7. The hd7 gets 1 bar where other devices in the same position relative to the router get 2 or3 bars, anyone else find this or is mine a faulty device?
im sorry i just found this but i have the same problem! i cant be more than 1 wall away from my router or my hd7 won't find my wifi! i hope this isnt a hardware issue:/
As for Me the Hd 7 has had the best connectivity for wifi for me .. totally pleased, might be somthing to do with the routers.. I have bad connectivity with my Hero but brilliant with the HD 7
WiFi issues
I have issues connecting to WiFi even in the same room as router is, on open networks in coffe shops and hotels.
It's very weird, I get the message that the password is incorrect, or the network unreachable.
I actually dont recall that have one case of successed WiFi connection, I think this is very strange!
Any advices how to improve phone's sensibility, where is Antenna placed?
thanks in advance,
silversurfer03
I have been having the same problem. I noticed turning off my data connection completely actually helped some. It seem like the HD7 will try to connect through whatever connection is strongest.
can anyone test different Radios, see which one get better wifi reception.
I tested mine just next to my laptop, while my laptop reach last 2 bars, my HD7 disconnected sometimes.
Wifi reception.
I get pretty good WiFi reception I had to find a specific channel in a congested area i.e. my house but that was router side. I use my phone on WiFi at my house upstairs through a few walls with little issue. It gets the same level if reception as my iPad. Not really a great example there. While alot can effect WiFi reception you guys may have a legit hardware issue.
Same issue here. My HD2 could connect to my router anywhere in my house - however I move to another room now and the HD7 has real problems as the signal is showing as weak! I know it's not weak as my netbook and old HD2 still have no problems at all.. let's hope a radio update will sort it pout.
same issue here
I also encounter big problems with wifi.
At my place I can connect with my laptop and any previous phone I owned to my wifi from my bedroom, but not with my HTC HD7. When I'm in the same room I have nog issues at all.
At my parents place my phone doesn't like the wifi, I am not able to connect to the wifi even in the same room. Other phones are not having issues with the wifi.
Same issue on my EVO, i only have a 20 ft range on my wifi now. Not sure what happened but it really bums me out not being able to fix it.
I am also having this same problem with my EVO. Started not long ago and I have no idea why or how to fix it. no wifi really sucks
I have the exact same problem ever since I bought my HTC HD7S.
WiFi range is horrible regardless of the OS I'm on.
I just updated it to 7.8 and it is exactly the same.
I sent it in to HTC and they said they'd charge me 160 USD to fix it, the phone only cost 99 USD no contract, no fees, but carrier locked of course so it's not worth it.
I did drop it on the floor in Oakland, would any of you with this issue have done the same?
Would that be why my WiFi is so horrible?
What could I do to fix this, replace the WiFi chip inside the phone?

Samsung Galaxy S advance low wifi signal

I just bought one S Advance few days ago.i noticed that my wi-fi signal is significantly lower than my girlfriend's HTC Rhyme. Also when i keep the phone on my desk, in the same room with the rooter (3 meters away from it) my wifi signal is full Instead when i pick the device in my hand the signal drops 1 or even 2 lines of signal and it keeps oscilating. Not mentioning that in public places i sometimes can't connect to a wifi because i don't have enough signal but the HTC does.
I nstalled several wifi monitors like wifi analyzer or wifi signal info and the last one shows how my signal decreseases when i pick the device in my hand (aprox 15-20%).The internet still works fine in the same room with thee router but if i go few meters from the room it drops significantly and charging internet pages becomes poor or null.And in public places is kind of funny.If i keep the device on the table the signal is 2-3 lines but when i put it under the table or just turn the back on the router the signal just drops 1 line and the internet is not working anymore
I want to know if it`s my device problem only or if someone else is experiencing the same. I saw a lot of posts about weak wifi signal on SGS II. Does the S advance has the same problem ?
Should i return the device to the provider for replacement or it's just normal?
My router is in another room - about 6 meters away with bathroom on straight line from my desk to the router and I got 3 out of 4 bars on 'wifi manager' - no mattrer if phone sits on the desk or I am playing with it in my hands. Internet works as usual everywhere in my flat - no matter where I am,
Public wifi getting 1-2 bars on wifi manager works ok - I blame speed cap for slower loading pages on public wifi - must try speedtest while on it to be sure.
Bought my device in December - it was used for like 2-3 months when I bought it.
optiondenied said:
I just bought one S Advance few days ago.i noticed that my wi-fi signal is significantly lower than my girlfriend's HTC Rhyme. Also when i keep the phone on my desk, in the same room with the rooter (3 meters away from it) my wifi signal is full Instead when i pick the device in my hand the signal drops 1 or even 2 lines of signal and it keeps oscilating. Not mentioning that in public places i sometimes can't connect to a wifi because i don't have enough signal but the HTC does.
I nstalled several wifi monitors like wifi analyzer or wifi signal info and the last one shows how my signal decreseases when i pick the device in my hand (aprox 15-20%).The internet still works fine in the same room with thee router but if i go few meters from the room it drops significantly and charging internet pages becomes poor or null.And in public places is kind of funny.If i keep the device on the table the signal is 2-3 lines but when i put it under the table or just turn the back on the router the signal just drops 1 line and the internet is not working anymore
I want to know if it`s my device problem only or if someone else is experiencing the same. I saw a lot of posts about weak wifi signal on SGS II. Does the S advance has the same problem ?
Should i return the device to the provider for replacement or it's just normal?
Click to expand...
Click to collapse
Try ThunderZap kernel, I was getting better signal with it in places where I didn't have at my home.
Thanks
Thanks guys. Yesterday i tested my phone with another s advance.also new. and they had pretty much the same signal on wifi signal info app.i`m not complaining about internet connection in my room...no matter how many lines the internet is still working fine.But if i hold the phone with one hand and cover his back the signal decreases and holding it from above part =up one line.but in public places it sucks.Keeping my hands on the table=2 lines, under the table=1 line and unusable internet.pretty much annoying. I guess it's samsung`s hardware problem with this wifi antennas.
With wifi manager about 5-6 meters away from the router, straight line:
86% percent signal keeping the phone from it's top = -62dbm, 3 lines
60% percent signal keeping the phone normally as in daily use = -75dbm, 3 lines

[Q] Sporadically lose cell connection

My HTC One (AT&T, stock) loses cell connection sporadically... like once every few days for an hour or so. During these episodes, my wife's iPhone (also AT&T) works just fine.
Rebooting the phone brings back cell connection.... but it's a huge problem, because I don't notice I have no cell connection, and have missed several calls and texts because of it.
It happened on 4.2 and I just got the update to 4.3 yesterday... and it happened again this morning.
Anyone know if there's a fix? It makes my smartphone into a pretty terrible phone if I can't rely on it :/

[Q] Data Freezes - 3G/LTE Switching?

I recently updated to Kit Kat and flashed latest firmware and radio. I'm having a problem where data seems to freeze and won't connect at times. I can see the 3G data up and down arrows trying to connect, but it just never makes a connection. I can go into airplane mode and then back to service and it connects right away, usually to LTE, so I'm thinking it has something to do with the switch from 3G to LTE. Super frustrating as I drive around the city a lot for work and sometimes data freezes for 15 minutes or more. Anyone having similar issues?
ROM: SuperOneK
Firmware: 4.06.651.4
Radio: 1.00.20.1108
PRL: 55017
Same - Stuck on 3G for Data
I am having similar issue. I think it does have something to do with switching to LTE. My device now only really works with 3G. whenver i'm connected to lte no data is transfered but it says im connected and says data is transfering. I 've unfortunately resolved to just using 3G only. It's pretty sad. I went from a healthy use of data on 4G to barely using it. i think i had a few hundred KB this month. Any thoughts on how to fix this?
I also have this issue, it has been more and more prevalent lately. The phone will be working fine on 3G, then data freezes as it switches to 4G, maybe resumes for a split second, then switches back to 3G. Sometimes 3G doesn't even work then, sometimes it keeps looping between the two. It's ridiculously frustrating to be streaming music while driving and it just stops because it can't figure out which mode to be in.

[Q] TMO M9 Weird Wifi behavior

(Cross posting from the main M9 forum, mostly because I'm not sure if my problems are related to the TMO specific version. If this isn't appropriate, I'll remove it)
So this is weird. My wife and I just picked up two brand new M9's from T-Mobile this afternoon.
We're able to connect to the wifi with our new phones without any trouble, but the wifi is sporadically slow. SpeedTest shows download speeds around 14.21 Mbps from the phone, but 64Mbps from my laptop for SpeedTest. Google services seem to go really slow:
Google Play application icons are slow to load
Google Now's initial setup hangs at a blue circle loading with gray background
Google Music takes a good 5 minutes of buffering to start playing a song
Browsing to google.com periodically times out in Chrome: "Google CHrome could not load the webpage because www.google.com took too long to respond."
I'm also noticing that despite connecting to wifi, there's still the 4G icon in the status bar - with my old M7, if you connected to Wifi, the 4G/2G indicator disappeared. Is this behavior normal for Sense 7?
EDIT: I've tried the following, and things seem like they may be a little better. I'm not sure which is the potential fix though:
Disable Power saver mode
Disable WiFi optimization
I grabbed a spare WiFi AP that is dual band, 5GHz seemed to go faster, but I'm not sure if that's because it's inherently faster than 2.4GHz
EDIT EDIT: Just kidding. Still having issues. It almost seems like certain services are having issues. I could get to google on Wi-Fi and twitter would update, but Gmail, facebook, instagram, and hangouts wouldn't work.
Disconnecting from Wifi (and reverting to cellular data) "fixes" the issue.
"I'm also noticing that despite connecting to wifi, there's still the 4G icon in the status bar - with my old M7, if you connected to Wifi, the 4G/2G indicator disappeared. Is this behavior normal for Sense 7?"
It's normal because the M9 can transition from a wifi call directly to a VoLTE call. The M7 didn't have VoLTE. So unlike the M7 and M8, when you enable wifi calling, the cell radio does not shut off.
As for your speedtest results, was your laptop also running on wifi? When you compared with your phone, was it in the same area as the laptop so that the distance to the router would be about the same? And if you have a dual band router, was the phone connected to the same band as the laptop?
Good to know about the wifi call transition - that was one thing that kind of sucked about the M7. WIth regards to speed, both the laptop and the phones were running on wifi, on the same band, around the same area.
pezhore said:
Good to know about the wifi call transition - that was one thing that kind of sucked about the M7. WIth regards to speed, both the laptop and the phones were running on wifi, on the same band, around the same area.
Click to expand...
Click to collapse
With my M9, I get 60 down on the 5GHz wifi band. That's the speed of my Verizon FIOS download on the computer as well.
also having this problem, i made a thread about it a while back but got no response. provided log cats too.
http://forum.xda-developers.com/one-m9/help/wifi-problems-t3139293/post61445821#post61445821

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