Hi XDA folks,
I request your help because something weird happened to my Samsung Galaxy Note (GT-N7000), and I need your suggestions for a repair.
What happened :
The phone seems hard-bricked, it doesn't turn on anymore.
No access to download and recovery mod. No charge icon anymore.
It is not the battery, direct charging didn't work.
How :
That's the problem : I don't know : it's a sudden death.
Last evening, I charged it up to 100%, removed the cable, sent some sms, then shut down the screen and went to sleep. At the next morning, the phone was dead.
The phone never fall, nor try to be a submarine.
The phone is almost 2 years-old, but only used those last 4 months.
The phone was never rooted and was under ICS (last samsung update in Belgium).
Request :
Does anyone have an idea about what happened ?
Any suggestion ? Any test to try ?
Is it a known bug fixable ? - or - Can I start sparing for a new phone ?
Thank you very much in advance,
Stefouch
Im the 2 today just a minute ago mine is dead 2.
Have to do a lot of reading here and when i succeed i will let it know.
First of all: test with a different and fully loaded battery.
stefouch said:
Hi XDA folks,
I request your help because something weird happened to my Samsung Galaxy Note (GT-N7000), and I need your suggestions for a repair.
What happened :
The phone seems hard-bricked, it doesn't turn on anymore.
No access to download and recovery mod. No charge icon anymore.
It is not the battery, direct charging didn't work.
How :
That's the problem : I don't know : it's a sudden death.
Last evening, I charged it up to 100%, removed the cable, sent some sms, then shut down the screen and went to sleep. At the next morning, the phone was dead.
The phone never fall, nor try to be a submarine.
The phone is almost 2 years-old, but only used those last 4 months.
The phone was never rooted and was under ICS (last samsung update in Belgium).
Request :
Does anyone have an idea about what happened ?
Any suggestion ? Any test to try ?
Is it a known bug fixable ? - or - Can I start sparing for a new phone ?
Thank you very much in advance,
Stefouch
Click to expand...
Click to collapse
Like ThaiDai mentioned, try with a different battery. You could be having the same problems that I had.
My battery was swollen. (Due to excessive charging, this reduces battery life like crazy, 70% jumped to 1% in a second.
PLUS
The circuit board of the my charging board is burnt so adb and direct charging doesn't work.
Cost me about $100 to fix them. $50 for each component. Ouch..
If your phone works after using another battery works, you might wanna look into the two problems I mentioned.
To Stefouch ,
Is your phone still dead?
I did not read your first post that good and saw later you cant get to download mode any more.
At first it looked I could not get into download mode , but I had to press those buttons for a longer time ( 30 sec + ).
After all I get my phone working again with a firmware and flash with Odin.
If want to try again to get into download mode by holding the buttons for a longer time I post again.
ThaiDai said:
First of all: test with a different and fully loaded battery.
Click to expand...
Click to collapse
Already done, still dead.
x33eraser said:
Like ThaiDai mentioned, try with a different battery. You could be having the same problems that I had.
My battery was swollen. (Due to excessive charging, this reduces battery life like crazy, 70% jumped to 1% in a second.
PLUS
The circuit board of the my charging board is burnt so adb and direct charging doesn't work.
Cost me about $100 to fix them. $50 for each component. Ouch..
If your phone works after using another battery works, you might wanna look into the two problems I mentioned.
Click to expand...
Click to collapse
As mentioned previously, I tried direct charging on the battery connectors but it changes nothing. The battery is not involved.
I also changed the circuit board in a repair shop, unfortunately it didn't reanimate my samsung.
The tech said he can't do anymore unless putting a new Note mother board, but that's almost 300 bucks.
annoniem said:
To Stefouch,
Is your phone still dead?
I did not read your first post that good and saw later you cant get to download mode any more.
At first it looked I could not get into download mode , but I had to press those buttons for a longer time ( 30 sec + ).
After all I get my phone working again with a firmware and flash with Odin.
If want to try again to get into download mode by holding the buttons for a longer time I post again.
Click to expand...
Click to collapse
I didn't try to press longer, I will try this one this evening and keep you informed.
Thanks all for your help,
Regards,
Stefouch if you do not get it running others cant even.
Take it to the shop where you got it from , there is a 2 year warranty on your phone.
And you have nothing to loose its dead now.
Yesterday I went to my bathroom and light still working , today its not.
Did not do anything wrong , its how electronics works
eMMC brickbug Micro USB module Note N7000 hot
stefouch said:
Hi XDA folks,
I request your help because something weird happened to my Samsung Galaxy Note (GT-N7000), and I need your suggestions for a repair.
What happened :
The phone seems hard-bricked, it doesn't turn on anymore.
No access to download and recovery mod. No charge icon anymore.
It is not the battery, direct charging didn't work.
How :
That's the problem : I don't know : it's a sudden death.
Last evening, I charged it up to 100%, removed the cable, sent some sms, then shut down the screen and went to sleep. At the next morning, the phone was dead.
The phone never fall, nor try to be a submarine.
The phone is almost 2 years-old, but only used those last 4 months.
The phone was never rooted and was under ICS (last samsung update in Belgium).
Request :
Does anyone have an idea about what happened ?
Any suggestion ? Any test to try ?
Is it a known bug fixable ? - or - Can I start sparing for a new phone ?
Thank you very much in advance,
Stefouch
Click to expand...
Click to collapse
Got like the same problem with N7000. Phone in use for about 11 months. Dropped it more then once but not last few months, find it hard to believe you didn't ever drop in in almost 700 days, but ow well you must be that one in a million guy, hèhè. Anywhooo... Phone was fully charged overnight. It had been of charger for only few hours. Got a call from friend, but I was buzzy, so ignored it. When I wanted to call him back an hour later phone didn't respond in any way. Went to store, they said it wasn't battery but most likely the power-grid or something like it he said. Spoke about changing a module. But as there are signs of damage on the outside they said warranty is no longer valid. He to said the micro USB did not go well in the port of the phone, which he connected to the failure of the phone. To my disappointment I can say, this flaw was present when I got the phone (new!). I figured getting it in difficultly was normal cause I had nothing to compare it to. But feel pretty screwed by my provider. So now I think about changing that specific module, but the guy from the store spoke about billing me around 90 euros (like $130) for the repair. So now feel double screwed by Vodaphone because: The module itself is for sale online between 23,95-32,95 euro, so they wanted to charge me 60 euro for 5 minutes work. I'm totally broke right now so can't tell you if this is gonna work. And with a week waiting till my pay-check is gonna make me whole again, I got the opportunity to learn from other peoples experience. So perhaps this is something for you to try?
I know for sure I got this eMMC Brickbug (tested it with the app) and I'm not sure I updated my Note the right way last year.
So...
Is it possible a new (automatic) update screwed me over and most of all: screwed the hardware?
Other QUESTIONS:
Could it be the Micro-USB module?
I used the phone much for online gaming, so it got pretty hot at the back sometimes. Did you have the same? Can anyone else relate to this?
annoniem said:
Stefouch if you do not get it running others cant even.
Take it to the shop where you got it from , there is a 2 year warranty on your phone.
And you have nothing to loose its dead now.
Yesterday I went to my bathroom and light still working , today its not.
Did not do anything wrong , its how electronics works
Click to expand...
Click to collapse
If you take a light bulb connect it to power and shake it, the inside wiring will reconnect when it makes contact and work again. So changing the bulb is mostly because we THINK it's not fixable or being lazy. Most things we can fix ourselves or with a little help from our fellow users.
If there is still warranty left you should indeed try to take advantage of that. But please ask the guy that fixed it what was wrong and what was replaced and share it with us.
Hope you too will be able to fix it cheap.
Thanks all in advance!
Related
Hello all,
while in the US last week I bought a brand new AT&T Tilt and had it unlocked right after.
Having used it two days long (a lot of configuration and flashing) it worked just fine. This until today: the phone was sitting unused on the table for the afternoon and when I tried to make a call in the evening the phone was dead. No reaction through power-on or reset (soft, hard, whatever).
Battery was fully charged and just to check I connected it to power but that doesn't change anything. Charging light goes on but that's it.
Is there anything I could try out to revive it? Since I'm now back in Europe I would appreciate not having to find someone to bring it for me to AT&T (will they just exchange it without requiring it for days?)
Any help really appreciated.
Pierre
risingphoenix said:
Hello all,
while in the US last week I bought a brand new AT&T Tilt and had it unlocked right after.
Having used it two days long (a lot of configuration and flashing) it worked just fine. This until today: the phone was sitting unused on the table for the afternoon and when I tried to make a call in the evening the phone was dead. No reaction through power-on or reset (soft, hard, whatever).
Battery was fully charged and just to check I connected it to power but that doesn't change anything. Charging light goes on but that's it.
Is there anything I could try out to revive it? Since I'm now back in Europe I would appreciate not having to find someone to bring it for me to AT&T (will they just exchange it without requiring it for days?)
Any help really appreciated.
Pierre
Click to expand...
Click to collapse
It makes a difference what colour the charging light is. Is it Red or Orange?
Mike
Thanks for the reply.
The charging light is red.
I think you have that red point of death or whatever they call it and i recall the only way fixing it is getting a new one.
Sometimes you can get it going by the following if I remember right.
1. Remove the battery and let the phone sit for half and hour or more.
2. Plug in the phone WITHOUT the battery installed.
3. Let the phone sit for half and hour and then plug the battery into it and let it charge for a few hours.
PsyOpWarlord said:
Sometimes you can get it going by the following if I remember right.
1. Remove the battery and let the phone sit for half and hour or more.
2. Plug in the phone WITHOUT the battery installed.
3. Let the phone sit for half and hour and then plug the battery into it and let it charge for a few hours.
Click to expand...
Click to collapse
sounds like antique witch's beliefs to me
Seriously talking, don't you think it may be due to the poor quality Qualcomm chips?
Hope you'll come up with a solution Pierre...
Its a hardware issue of the phone itself, not the battery at all.
I had the same thing...
You need to return the phone before the warranty dies out.
Thanks all for your help. Going to try to return the phone... Wish me luck
please join the thread at:
http://forum.xda-developers.com/showthread.php?p=1783005&posted=1#post1783005
by adding your build date info and any additional info that we can use to get an idea of whether or not this was just one batch that came out bad or something else. Thanks
Hi folks,
Today my battery nearly got empty, so i hung it on my pc with the usb cable.
Thinking that it would just charge, i left it there, then then it started to make noise, telling me the battery was critically empty.
Then i noticed that the circle isnt appearing (the leds), and it doesn't seem to charge. Now i've soft resetted the device, and it didnt work. Also used the thingy to use the normal power supply on it, didnt work. Now i turned it off, the leds do appear, but when i just turned it on, it didnt seem to be charged anywhere.
Any ideas??
Thanks, Escudo
EDIT: works after repair!
Did you remove the battery?
This happened to me in May last year when I first got my diamond - but not since.
R3PUBL1K said:
Did you remove the battery?
This happened to me in May last year when I first got my diamond - but not since.
Click to expand...
Click to collapse
Nope, it just happened... without doing anything really... or well...
Activesync.... Thats the last thing he did...
EDIT: Now it's so empty that i can't even turn it on anymore.... help!!
Escudo said:
Nope, it just happened... without doing anything really... or well...
Activesync.... Thats the last thing he did...
EDIT: Now it's so empty that i can't even turn it on anymore.... help!!
Click to expand...
Click to collapse
I was trying to say remove and replace the battery to see if thaat helps.
I've experienced this with other devices. The connector on the phone can wear our or be damaged. I recently replaced a phone that acted exactly like this. I could charge the battery just fine in an another one and pop it back in for normal use untill it runs out of juice.
Just a possibility...
I have removed and replaced the battery, nothing seems to work.
What i'm going to do, is charge the battery at a diamond that we sell at my work. place it in my device, an hardreset it, cause i read somewhere that it might happen when windows files get corrupt. I hope that'll work....
Else i have to reinstall original rom and send it to htc :S
Alright,
Did a hard reset, after i placed a battery of a different diamond in mine. Didn't work. Then i downloaded the latest official HTC rom, didn't work either.
So i guess it's a hardware error.
Packed it in the original package, gonna search for the reciept later on, and gonna bring it back to the retailer on Friday (gotta work tomorrow).
So yeh, guess they'll send it to HTC, anyone know how long it takes, on average?
I'll keep this thread updated on how it goes .
Later
for how long do you have this diamond??
probably hw problem
Had the phone since August 2008, so not too long...
And yeh, i also believe it's a hardware error, cause nothing with changing software would change it.
I think some of the pins got stuck or something.
The usb data transfering does work, but it just doesnt charge.
I'll see in a few 'weeks', i hope
Escudo said:
Alright,
Did a hard reset, after i placed a battery of a different diamond in mine. Didn't work. Then i downloaded the latest official HTC rom, didn't work either.
So i guess it's a hardware error.
Packed it in the original package, gonna search for the reciept later on, and gonna bring it back to the retailer on Friday (gotta work tomorrow).
So yeh, guess they'll send it to HTC, anyone know how long it takes, on average?
I'll keep this thread updated on how it goes .
Later
Click to expand...
Click to collapse
Shame the device still does not work. When mine got sent in for repair on a screen matter to the HTC (UK) repair centre it took 4 days.
R3PUBL1K said:
Shame the device still does not work. When mine got sent in for repair on a screen matter to the HTC (UK) repair centre it took 4 days.
Click to expand...
Click to collapse
Wow, that's really fast!
Normally, at my work, with devices we send to the repair centres, it takes about 2-3 weeks, so i am prepared for the worst case scenario !
Just had a call with HTC Netherlands,
They will pick up the phone next monday, so now it goes directly to HTC, which sounds great
Escudo said:
Hi folks,
Today my battery nearly got empty, so i hung it on my pc with the usb cable.
Thinking that it would just charge, i left it there, then then it started to make noise, telling me the battery was critically empty.
Then i noticed that the circle isnt appearing (the leds), and it doesn't seem to charge. Now i've soft resetted the device, and it didnt work. Also used the thingy to use the normal power supply on it, didnt work. Now i turned it off, the leds do appear, but when i just turned it on, it didnt seem to be charged anywhere.
Any ideas??
Thanks, Escudo
Click to expand...
Click to collapse
Hello if tghat's only with your battery, I did had exactly the same. Other battery charge but not mine. In fact the battery level is so low that the electonic cannot start a charge. To resolve this, place another battery in, begin to charge, wait 1 minute an fast, I mean really fast, exchange the two battery while charging, this will (would ?;-)) cause the charging electonic to be feeded and your battery will charge again. Wait at least 10 minutes before testing it ;-)
Regards,
costp said:
Hello if tghat's only with your battery, I did had exactly the same. Other battery charge but not mine. In fact the battery level is so low that the electonic cannot start a charge. To resolve this, place another battery in, begin to charge, wait 1 minute an fast, I mean really fast, exchange the two battery while charging, this will (would ?;-)) cause the charging electonic to be feeded and your battery will charge again. Wait at least 10 minutes before testing it ;-)
Regards,
Click to expand...
Click to collapse
Other battery didn't charge either
Used one of the stock ones we have at my work.
Thanks tho
Got it back today.
In good shape and everything, and most important: It charges!!
Even got a 3rd stylus with it
Hey guys...seriously need your help,
I just got the note a month ago and i'm pretty amazed by it's capabilities. this is my first android phone and i'm kind of new to it. I hope i didn't make something dumb, yet i flashed my note with a .tar file just to add arabic language to it as it's not in by default. I follow the instructions explained on the webpage literally using Odin3. I got a passed flash and then disconnected the note as explained. since then it doesn't turn on. I tried almost everything using all kinds of button combinations to get to either download or recovery mode but nothing came out of the screen it's simply dead.....very disappointed, wish anyone could help me please....Thank you.
seems you have bricked your phone, if it does absolutely nothing it is bricked
Tried yanking out the battery and reseating?
Try getting Download mode with JIG
You may get JIG from market, or manually make with this guide
http://droidangel.blogspot.com/2011/05/how-to-make-samsung-galaxy-s-download.html
If the phone wants to start,you can do something. If absolutely no,then it is bad.
Sent from my GT-N7000 using XDA App
My Galaxy Note won't turn on too. The problem came after I was downloading a magazine from Zinio using the Reader's Hub app. Before I started the download, my battery level was almost empty. In the middle of the download, the phone died before I could get the chance to plug it in to charge it. Unfortunately when I tried to recharge it using the stock USB cable, the phone wouldn't turn on anymore. I plugged it in my computer but it did not recognize any USB device being plugged into it. It's as if I didn't plugged in the device at all. I've tried every button combination to reset the device as well as try other batteries and then tried the button combinations again to no avail. There was absolutely no response from the phone.
It was pretty obvious at that point that my Note was bricked. It's been only 2 weeks since I bought it and I'm really frustrated that this happened, especially now that I'm already hooked with Android coming from IOS devices for a while.
I decided to send it back to a Samsung Service Center for their evaluation. The front line technicians couldn't get my device to turn on as well. The attendee told me that they will have to keep the unit for further evaluation and told me that I have to wait for 3 business days before informing me of the results. I'm hoping that they would just replace my device with a new one.
wolfmanx said:
My Galaxy Note won't turn on too. The problem came after I was downloading a magazine from Zinio using the Reader's Hub app. Before I started the download, my battery level was almost empty. In the middle of the download, the phone died before I could get the chance to plug it in to charge it. Unfortunately when I tried to recharge it using the stock USB cable, the phone wouldn't turn on anymore. I plugged it in my computer but it did not recognize any USB device being plugged into it. It's as if I didn't plugged in the device at all. I've tried every button combination to reset the device as well as try other batteries and then tried the button combinations again to no avail. There was absolutely no response from the phone.
It was pretty obvious at that point that my Note was bricked. It's been only 2 weeks since I bought it and I'm really frustrated that this happened, especially now that I'm already hooked with Android coming from IOS devices for a while.
I decided to send it back to a Samsung Service Center for their evaluation. The front line technicians couldn't get my device to turn on as well. The attendee told me that they will have to keep the unit for further evaluation and told me that I have to wait for 3 business days before informing me of the results. I'm hoping that they would just replace my device with a new one.
Click to expand...
Click to collapse
daaaaaaaang, i would cry... good luck!
mkoger said:
daaaaaaaang, i would cry... good luck!
Click to expand...
Click to collapse
Thanks. Yep, I sobbed for a bit after the attendee told me they need to keep it for further evaluation and no service unit was available.
My hunch on what happened to my Note was that it was writing to the flash when the power went out and did not get the chance to finish the write cycle. Thus, the unit was left out with a corrupted flash. I'm thinking that the OS should have prevented this from happening since it should know that the battery is about to die out. Moreover, even if the main flash got corrupted, there should have been a different controller (MCU, FPGA or similar) apart from the main processor which contain a boot loader code of some sort that would kick in to enable recovery of the device even if the main flash is corrupted.
I've been browsing through other threads under the SGN forum pertaining to units that won't respond to key presses to reset the device or to enter into downloading mode. I'm now lead to believe that there is no redundant system inside the Note that will ensure device recovery. Can anybody here who knows the hardware on the Note confirm or debunk this? Anybody from Samsung here?
I've been working with IOS devices (different iPhones) for a while now and had, on a number of occasions, made mistakes in jailbreaking the device but I would always be able to trust that I could re-enter DFU (Device Firmware Upgrade) mode with some key press combinations and be able to recover the device completely. I think this is absent on the Note.
I was hoping that the Note had this feature.
anybody here who encountered a similar problem?
I have the same problem. At the morning a tried to turn on my SGN, but no response. All th simptoms the same: no charging, no reactions to buttons combinations, no PC detection.
RommaS said:
I have the same problem. At the morning a tried to turn on my SGN, but no response. All th simptoms the same: no charging, no reactions to buttons combinations, no PC detection.
Click to expand...
Click to collapse
Can you describe what exactly happened before you bricked your SGN? Have you done any further evaluations so far or have you sent your unit to the service center too?
I'm just curious, where did you get your SGN from? I'm from the Philippines and got mine from Abenson's.
I'll keep you posted as soon as I get additional information from the service center.
Good luck to us.
---------- Post added at 02:20 PM ---------- Previous post was at 01:56 PM ----------
I'm not sure if our problem is somehow related to this as well:
http://forum.xda-developers.com/showthread.php?t=1422781
This is regarding a faulty USB interface. Could it be a weak USB interface circuit design or a weak bootloader implementation? The root cause will certainly be useful so that we can take extra precautions in the future as we work with the SGN.
same problem
I have the note, just a week old.
was reading a book when the display went all bizzare.
I had to remove the battery to shut it down.
Never got it to boot so far..
PC does not detect it and it doesn't charge either..
I am taking it to the service center in the morning, will update everyone on what they say.
wolfmanx said:
Can you describe what exactly happened before you bricked your SGN? Have you done any further evaluations so far or have you sent your unit to the service center too?
I'm just curious, where did you get your SGN from? I'm from the Philippines and got mine from Abenson's.
I'll keep you posted as soon as I get additional information from the service center.
Good luck to us.
---------- Post added at 02:20 PM ---------- Previous post was at 01:56 PM ----------
I'm not sure if our problem is somehow related to this as well:
http://forum.xda-developers.com/showthread.php?t=1422781
This is regarding a faulty USB interface. Could it be a weak USB interface circuit design or a weak bootloader implementation? The root cause will certainly be useful so that we can take extra precautions in the future as we work with the SGN.
Click to expand...
Click to collapse
I traveled at the train on vacation and connected my SGN to this device for charging and it became charging. At the morning I tried to power on SGN but it was bricked. I'm from Russia but now I'm in Ukrain and can't send my SGN to service center.
After the visit to the service center.
sunnysurya said:
I have the note, just a week old.
was reading a book when the display went all bizzare.
I had to remove the battery to shut it down.
Never got it to boot so far..
PC does not detect it and it doesn't charge either..
I am taking it to the service center in the morning, will update everyone on what they say.
Click to expand...
Click to collapse
Hey guys,
updating as promised.
the service center tried to "upgrade" software: I guess that's code for flashed new ROM.
After which they told me that the "Motherboard" is being replaced and that I have to wait till tomorrow noon.
So there you are guys, Motherboard
Will update further once I have more details.
I called-up the local Samsung service center today to follow-up on my unit and informed me that they will be replacing the motherboard as well. They said that they already ordered the replacement board from Korea and should arrive within the next 3 days. Darn.
Although I'm happy that I will have my unit repaired, I'm still a bit worried that until the root cause is determined, I may end up with bricking my Note again given the same circumstances.
What part of the motherboard is responsible for bricking the device then? We need to get to the bottom of this in order to avoid the same thing from happening again or determine whether this is really because of a faulty hardware design.
I agree..
wolfmanx said:
I called-up the local Samsung service center today to follow-up on my unit and informed me that they will be replacing the motherboard as well. They said that they already ordered the replacement board from Korea and should arrive within the next 3 days. Darn.
Although I'm happy that I will have my unit repaired, I'm still a bit worried that until the root cause is determined, I may end up with bricking my Note again given the same circumstances.
What part of the motherboard is responsible for bricking the device then? We need to get to the bottom of this in order to avoid the same thing from happening again or determine whether this is really because of a faulty hardware design.
Click to expand...
Click to collapse
I agree Wolfmanx, I have asked for a detailed report on how this happened. Now that I know more people are facing the same issue, I will ask them for more details.
Cheers!
Almost same issue
I just got my phone delivered by Fedex. I unboxed it, slapped in the battery, charged it and tried to turn it on. The only thing that happened was the boot up chime. The screen never turned on and still won't light up. I can hear the sound all right, so I know the machine is not completely bricked, but the screen never activates and the 2 capacitive buttons never light up either.
It's really frustrating since I took the day off to play with it. Such a fine piece of hardware, but it seems to be very fragile and prone to problems.
Hey guys. Not a regular user of the Note but my brother bought one about a week ago and got into the same issue some of you guys have had. Basically the Note was left uncharged (he plugged the Micro USB into the phone but forgot to plug the other end into a power source) overnight. When he woke up in the morning the phone was off, wouldn't turn on and didn't respond to any button combo. It also wouldn't charge even after trying with several different cables and leaving the cable in for several minutes.
Anyway we bought the phone back to the AIS (a carrier in Thailand) shop. Got to talk with a rather condescending salesperson who insisted that we had to take the phone to a Samsung customer service centre. Pretty frustrating experience but that's another story.
When we finally got to the Samsung repair centre, some technicians looked at the phone and determined that the battery has run flat out. This is not the normal "complete discharge" you would see in normal operation of a battery where there will be some voltage left in the battery. The battery was discharged completely in such a way that there was no voltage left which means that the charging mechanism on the phone doesn't detect any battery being inside the compartment.
Anyway the technician "jump-started" the battery by putting a bit of charge in it and after that the phone would charge and turn on fine. We were told that if the problem happens again leaving the phone in the charger for a while would fix the problem, and if that fails you can take the battery to a technician to jump-start it. Basically we can just avoid the problem by not draining the battery completely in the first place.
The customer service lady also claimed that this is a common problem for all Samsung phones, which is a bold-faced lie since I've owned several Samsung phones and never had any problem like this. Any decent electronic device should be designed to cut down the power before the battery has a chance to completely deplete in the first place anyway. It had been a long day by then so we didn't have the energy to call them out on this. We also didn't want to replace or repair the phone, since we are going abroad tomorrow and they don't have any new Galaxy Note in stock for immediate replacement.
So the root of the problem seems to be some sort of hardware or software problem that would cause the battery to occasionally completely drain. Not sure if this problem would affect all Galaxy Notes or just certain units. Since my brother will be keeping the same phone I will keep you guys updated if this problem happens again.
tl;dr, it's a problem with battery charging
Chrono_Tata said:
Hey guys. Not a regular user of the Note but my brother bought one about a week ago and got into the same issue some of you guys have had. Basically the Note was left uncharged (he plugged the Micro USB into the phone but forgot to plug the other end into a power source) overnight. When he woke up in the morning the phone was off, wouldn't turn on and didn't respond to any button combo. It also wouldn't charge even after trying with several different cables and leaving the cable in for several minutes.
Anyway we bought the phone back to the AIS (a carrier in Thailand) shop. Got to talk with a rather condescending salesperson who insisted that we had to take the phone to a Samsung customer service centre. Pretty frustrating experience but that's another story.
When we finally got to the Samsung repair centre, some technicians looked at the phone and determined that the battery has run flat out. This is not the normal "complete discharge" you would see in normal operation of a battery where there will be some voltage left in the battery. The battery was discharged completely in such a way that there was no voltage left which means that the charging mechanism on the phone doesn't detect any battery being inside the compartment.
Anyway the technician "jump-started" the battery by putting a bit of charge in it and after that the phone would charge and turn on fine. We were told that if the problem happens again leaving the phone in the charger for a while would fix the problem, and if that fails you can take the battery to a technician to jump-start it. Basically we can just avoid the problem by not draining the battery completely in the first place.
The customer service lady also claimed that this is a common problem for all Samsung phones, which is a bold-faced lie since I've owned several Samsung phones and never had any problem like this. Any decent electronic device should be designed to cut down the power before the battery has a chance to completely deplete in the first place anyway. It had been a long day by then so we didn't have the energy to call them out on this. We also didn't want to replace or repair the phone, since we are going abroad tomorrow and they don't have any new Galaxy Note in stock for immediate replacement.
So the root of the problem seems to be some sort of hardware or software problem that would cause the battery to occasionally completely drain. Not sure if this problem would affect all Galaxy Notes or just certain units. Since my brother will be keeping the same phone I will keep you guys updated if this problem happens again.
tl;dr, it's a problem with battery charging
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Actually, this is what happens to all rechargeable devices when completely drained and left that way for a long time. That's why I try to avoid calibrating batteries unless it's really necessary. But the technician is right, sometimes you only need to leave it plugged in to revive the battery. I've tried this a lot and I still get nervous every time.
Had that problem with my Evo, left it charging over night and the battery came back to life
Hello, I first wish to say that I did a basic search and didnt find any info. maybe I searched wrong since this is first time this has happend to a phone I know of.
second I don't have time to do a full extensive search, sorry if it looks like I didnt search but I did.
Anyways here to the problem:
What happend? Well the Note just died. from simple usage. the screen is all black, won't boot at all, can't even see any lights. (Got Desire HD, Tho I don't remember this phone had a charging/signal light, but I believe it has)
The Note is my mothers so she wanted me to look at it.
There were no problems during flash or, rather it wasnt me who flashed it. but got it pre-flashed of tradera (part of ebay) and nothing was wrong besides old rom, was waiting for full drivers ICS since I havn't seen one for the N7000 so I havn't flashed a ICS rom since my mother needs the most support but anyway
I tried taking the battery of and putting it back again (Fixes 90% of my problems!), I tried fail-safe booting it. I am kinda stumped on what to do, so if know whats the problem and if its a cheap one I will be happy to do it. hopefully its not a motherboard replacement... :-( then I will cry...
Edit:
It turns out it started working with 25% battery after being having battery taken out for 1 hour, and was in the wall socketed charger for 7 hours. YAY!
So it just died in middle of using it normally?
You didn't do any wipes or such in recovery and then it didn't start after that?
Skickat från min GT-N7000 via Tapatalk 2
I am not sure there is enough detail here to be able to help. But if it does not go to download mode with the usual ways or with a USB jig, then it will need to go to samsung repair centre, or you could try to JTAG first.
But if it is a result of a bad bootloader flash, then JTAG might work. If its due to a bad ICS kernel flash, then motherboard replacement is most likely.
Hope it works out.
First of All, it doesn't have ICS yet. (since i havnt found a good kies ICS yet that everything works on yet, havnt checked the past few weeks)
Second, it died in standby mode, during work when she was gonna take a picture for her work (she has card that allows usage of camera during work place in volvo)
Third, it wasnt during flash or anything. I will have to check the phone with shidapu when he wakes up... ARGH HIM! for not having normal mornings where you wake up around 6 or 7am...
I believe it didn't die during middle of usage but when the phone was in power save or whatever its called when the screen is black and not phone in use but in operations
I guess JTAG is the only option, but how does that work exactly, if possible please do link
because my computer can't even see the note when I am connected to it with USB. can the battery died? since I don't know if the note can be powered up without battery. *tried connecting without battery but no luck :/
Try to remove the battery for a couple of minutes and then insert it again and connect the wall socket charger and wait up to one hour. The Note has a charging animation but if the battery is totally drained i think it won't show directly.
If you having troubles finding another battery to test with you can always come by Astra in Mölndal and try mine as i see that you are living in Gothenburg.
Jtag is a service in that someone solders small cables to the mainboard and reflashes the bootloader on a low level. But this is only if you know that you have failed a flash or such, don't think this is the case here.
I did send a SGS2 to mobiletechvideos in Texas for that service, and i really do recommend them and thier great service.
Good luck.
qsec said:
Try to remove the battery for a couple of minutes and then insert it again and connect the wall socket charger and wait up to one hour. The Note has a charging animation but if the battery is totally drained i think it won't show directly.
If you having troubles finding another battery to test with you can always come by Astra in Mölndal and try mine as i see that you are living in Gothenburg.
Jtag is a service in that someone solders small cables to the mainboard and reflashes the bootloader on a low level. But this is only if you know that you have failed a flash or such, don't think this is the case here.
I did send a SGS2 to mobiletechvideos in Texas for that service, and i really do recommend them and thier great service.
Good luck.
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if shidapu can't fix it that is (irl mate of Shidapu) he know a bit more than me about Droids
sadly don't have have a extra battery I believe, but I do what you said, I will pull the battery off for now, and when I see the phone next time I will put it in and wait a hour. if all above fail, I might P.M. you that i might be visiting you =)
edit, connected to a wall socket, does it make any differs if I use my HTC wall socket charger?
umm..mind if i say something....?
well u can use any charger since u need to give charge to the battery.. but recommended is charger for note.
Next i had a problem with my battery as well. try to put the phone on charging (there ain't any charging light on this phone ) but you'll see an animation of battery. if it shows up don't worry your phones safe but not the battery but if it doesn't then i think there's some problem with the bootloader or the kernal ...
Hiya guys, after having the Note on charger for like who knows 7 hours or so...
I actually could boot it! YAY! got into the droid as usual.
But there is one wrong thing... it says 25% battery left. orange...
now it says 26% =)
Well I guess I have to reset the state of the battery? (battery-memory wipe or whatever its called?) if thats possible, if so is just simple CWM? (does Note even use CWM?, I am a HTC user and it wasnt me who rooted that device as I mentioned earlier so I dunno what recovery software there is for samsung)
Well Anyways, might be just some faulty battery. guess I have to order a new one if it does it again.
maybe u should take the battery off the phone for a while and try to charge it without booting the device . maybe then it will work fine. just do it three or four times whenever you charge your battery. this way the battery will charge efficiently without it's use on the phone... i hope you got it since i am not able to type well today as i am right now a lil bit anxious about my notes problem
kunalteji1993 said:
maybe u should take the battery off the phone for a while and try to charge it without booting the device . maybe then it will work fine. just do it three or four times whenever you charge your battery. this way the battery will charge efficiently without it's use on the phone... i hope you got it since i am not able to type well today as i am right now a lil bit anxious about my notes problem
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I believe i mentioned it started working. Charging it after removed battery for a hour or so fixed it. took a long time tho, 7 hours for 25% full battery. (26% short after, well samsung are known for their extreme long battery load times... galaxy tab 10.1... that was a device that took over 2 hours to charge...)
It might need a new battery.
The same thing happened to my Note yesterday. It was last charged on Saturday and, with light use, after three days it still had around 50% battery charge remaining when I went to bed on Tuesday night. Yesterday (Wednesday) morning I tried to wake the Note and it was completely dead. Of course I did not expect a flat battery, given the usual discharge performance of my Note. I removed and replaced the battery and hit various buttons and absolutely zip. I connected the charger and again no response. Nothing lit, no beep, nothing.
It's probably worth mentioning that I'm on the latest stock Samsung ROM and unrooted. I really thought it was FUBAR and would need to be sent off for repair. Anyway, I do have a jig so I plugged that in and the screen woke up, so I knew there was some sign of life. But still it would not boot.
Anyway, to cut the story short the battery was as dead as a dodo. I don't know why. It should not have been. I left it on charge from the AC charger and after a short while (a minute or two maybe) the charging symbol appeared with a hazard triangle upon it. It took over 4 hours to finally make it to a fully swollen 100%. The phone is almost exactly six months old and this is the first real scare I've had with it.
I only bore you with the tale because it might give hope to people who think their phone is bricked when the fact is that nothing worse has happened than the battery has gone (unexpectedly) very flat. Right now, 27 hours after I finished fully charging it the battery is down to 92%. That's the sort of performance I am used to. I will leave it without further charge for another few days to see if a similar thing happens again. Hopefully not.
yes i know u said that it started working. What i am saying is that whenever u want ur phone to charge switch it off and then charge(this way it will charge efficiently) . just follow it 3-4 time when u charge it and your battery will be on the right track(i hope that works). my note takes upto 1.3 hour (nearly) to charge completely from 10%. and when it's switched off it does the same in 45 minutes... what a difference!!!
try it and if it works for u then this way would be a best alternative to replace battery for charging issue (of course if ur device is still under warranty you should opt for a replacement).
Hello, this is my first smartphone and I really don't know too much about this stuff. This being my first major problem (I purchased the phone around 7 months ago), any help would be appreciated.
My Situation
Phone was in perfect working order till today afternoon, when it suddenly switched off. I assumed it had run out of charge even though I usually get more hours of battery life. I tried to charge the phone 3 hours after it switched off. It didn't show the charging icon and I couldn't switch it on.
What I have already tried
1. Taking out the battery and SIM and putting them back in again.
2. Vol Up + Home + Power
3. Vol Down + Home + Power
4. Connecting phone to Kies (Phone not detected by Computer or Kies)
Additional Info
This information may be completely unrelated to the problem, but since I'm a complete noob, I'll add these:
1. Phone was upgraded to Jellybean by official upgrade, many months ago.
2. Phone is not rooted.
3. Only downloaded apps from Play Store. Got only one setup file of an app from a friend around 4 months ago, and deleted it after a few days.
4. Bought a new back-cover around one week ago.
5. A few days after I bought the new cover, the phone heated up and became really hot one day. It cooled down normally after half an hour or so.
6. Today in between the time when the phone switched off and the time when I tried to charge it, the phone heated up again in a similar fashion (NOTE: This was AFTER the phone stopped functioning).
Thanks for any help.
Well, if you cant go into download mode, I think its better to go with the phone from where you bought it and they will send it in assistance and in some days it will be fixed, same thing happened to me. Hope i helped
Lorenzo39 said:
5. A few days after I bought the new cover, the phone heated up and became really hot one day. It cooled down normally after half an hour or so.
6. Today in between the time when the phone switched off and the time when I tried to charge it, the phone heated up again in a similar fashion (NOTE: This was AFTER the phone stopped functioning).
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This is weird.
Go with your phone to service center, seems you have some hardware problem.
Thanks for the help, guys. I agree it's weird. I'm going to take my phone to the service center tomorrow. I just didn't want to lose all my stuff, because it's been a long time since I backed up my data. But it seems I'm out of choices. Thanks, again.
I was facing the same problem, bought the micro usb module for about 12 € and i replaced it, all went good :good:
Hououin said:
I was facing the same problem, bought the micro usb module for about 12 € and i replaced it, all went good :good:
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If Lorenzo39's phone is still in warranty is not worth to do it yourself.
Must going to service center for his warranty precedure.
Good luck @Lorenzo39.
R_a_z_v_a_n said:
If Lorenzo39's phone is still in warranty is not worth to do it yourself.
Must going to service center for his warranty precedure.
Good luck @Lorenzo39.
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Indeed but if the connector is oxidized (probably it is) the warranty doesn't replace the module, or they do with payment (lot of $)