[Q] Hardware or software problem - One (M7) Q&A, Help & Troubleshooting

I bought the One about 2 weeks ago and love the phone, but I am somewhat divided when it comes to the camera.
I took a lot of Pictures of my children, but when they are more than 2 meters away, I can't seem to focus. Same when it's very sunny(it's summer in Denmark, so can't really awoid it).
There are 4 Pictures, 2 up close, and 2 from a greater distance.
My question is, is this hardware related or could it be fixed with a software update.?
I have searched and read allmost every question regarding the camera, but none where it Work perfectly in certain conditions. Am I the only one with this problem.?

Are You taking photos with "Tap to focus"?
I usually have this problem when taking photo of distant objects using the button. But with "Tap to focus" it works ok.

I tried tap to focus, change settings, clean the lens.
It seems that some of these problems will be adressed in the upcoming softwareupdate?, or is mine broken.?

what your build number?

FA354W, is that the number your asking for.?

software number

1.29.401.13

Ok A little Update. I tried to call HTC service who told me that my unit was broken and i had to send it in for repair.
I received my phone a week later and my software version was now 1.29.401.16. It's now incredibly fast(faster than before), sound is perfect when watching youtube and Best of all, my camera is now working like a charm.

Related

Camera glitches?

Hello. I received my handset on Saturday morning from P4U and have been very impressed so far, especially compared to my experience with the One X last year where I had to swap 3 handsets before finding one without a major problem.
I have noticed however a possible glitch with the camera. When using the camera outside in bright sunlight I sometimes get glitches on the screen in the form of a jumping/rippling effect which is sometimes accompanied by a faint crackling/clicking notice. On one occasion it would not focus at all, with the screen rippling the whole time and refusing to focus. Following turning off and on again I have not had the problem to the same same degree, although it does happen occasionally with maybe just one of two ripples before the image on the screen settles down. The issue does not seem to arise in other scenarios (indoors, etc). Had I not had the situation where the camera could not focus at all I would just have put it down to the particular way that the camera focuses
Also I noticed that when the issue was most pronounced, I was standing outside our house in a bad/poor mobile reception area, just on fringe of out Wifi connection within the house. The phone was also set to auto update and was trying to do so. Could this therefore be some sort if interference issue interfering with the camera sensor or imaging chip?
Hs anyone else experienced anything similar? I am very pleased with the handset so if this is standard I would not exchange it. However if this is an indication that I have a dodgy camera module or imaging chip I would want to do something about it now.
Many thanks.
Just tried to use the camera to take photos at the theatre in combination of dark foreground and bright background. Camera struggled to focus on a number of occasions, with repeated clicking and pulsing/ripples on the screen as before. Never seen anything like it with a digital camera. Might be something to do with ultrapixel technology but it can't be right can it? Any ideas? Looks like an exchange may be necessary...
Reminds me of another thread...you should check out this thread : http://forum.xda-developers.com/showthread.php?t=2196059
Might be the same problem.
Thanks - I had seen that one too. Not the same effect, but I have seen that issue as well.
I called P4U today and got given a swap code to exchange the handset in-store, which I did earlier today. Not had a chance to test the new one, but hopefully it won't have the same issue as I have not seen anyone else complain about it before.
pclark666 said:
Thanks - I had seen that one too. Not the same effect, but I have seen that issue as well.
I called P4U today and got given a swap code to exchange the handset in-store, which I did earlier today. Not had a chance to test the new one, but hopefully it won't have the same issue as I have not seen anyone else complain about it before.
Click to expand...
Click to collapse
Do you have a video clip to show the ripple effect you have mention?

[Q] Camera Issue on Stock Razr i

Hi guys, got a camera issue that I could use your advice on.
My rear camera freezes every second or so and then jumps and then freezes again, this as you would imagine makes taking photos near impossible. It will still take photos of reasonable quality but Its taking me around 20 seconds of messing around to get one photo. I've tried a third part app and the issue is still there, exactly the same. The issue is still there when recording video, but to a lesser extent ie it records fine but i get a jump or an artifact line every 3 seconds or so.
The front camera works perfectly and I'm on stock 4.1.2 Retail GB
So; has anyone had any similar experiences or know of a solution?
Thanks,
Jack
UPDATE: I was told by Motorola to do a full reset on the phone, this did not solve the problem
Souds like hardware problem.
tatazeuz said:
Souds like hardware problem.
Click to expand...
Click to collapse
Its seems you're right, the nice people at Motorola have accepted it for repairs

[Q] What is wrong with my camera?

Hello,
I have a brand new HTC One, and the camera is acting weird.
As a video is worth a thousand words, I managed to capture the problem and put it on youtube:
http://www.youtube.com/watch?v=OqRLqJZ89g0
As you can see, the camera randomly clicks as it looks like it tries to focus or something. The clicks are very loud too. It does so in full daylight as well, randomly, I could not determine a pattern.
Also, there is a pinkish halo on the center of the screen, at times, but it might be a different issue.
Did anyone else experience this?
In the meantime, the phone is being swapped today, but I wonder if this is an isolated problem or not.
For what it's worth, it is a late april, Shanghai manufactured model, unbranded, gray, bought at a retail store in France.
It may be your one Zoe should be fixed. Try not to move around very quickly. If the problem remains, send it to HTC customers support.

Nexus 6 Camera - Blurry in landscape only

My Nexus 6 seems to have an issue from day one and is still present with the 5.0.1 update and the most recent camera update. I'm unlocked and unencrypted.
When using the camera, any camera app, the viewfinder and ultimately the photo/video comes out blurry when shooting in landscape. If i shoot in portrait, the viewfinder and the photos are sharp.
In landscape is starts clear and sharp and then quickly changes to being blurry. Even resting the phone on a still surface it is always blurry. Lighting conditions or shooting mode don't make any difference.
I attached two photos showing the difference, both handheld.
It's almost like something is wrong with the OIS in landscape. Hardware issue?
did you touch to focus or did you just point and shoot?
simms22 said:
did you touch to focus or did you just point and shoot?
Click to expand...
Click to collapse
touch to focus... it actually begins to focus and then it looks like the sensor is shaking on the screen and shows up in the photos. I have no issues at all when in portrait mode.
This even happens when the camera is sitting on a still surface so its not my hand shaking.
This is with the camera sitting stationary on my desk and a 10/sec timer
mine did the exact same thing. the OIS never fully settles due to a hardware defect. i got a new one from T-Mo and returned my defective one and the problem has gone away.
http://forum.xda-developers.com/showpost.php?p=57450996&postcount=78
Lucke said:
mine did the exact same thing. the OIS never fully settles due to a hardware defect. i got a new one from T-Mo and returned my defective one and the problem has gone away.
http://forum.xda-developers.com/showpost.php?p=57450996&postcount=78
Click to expand...
Click to collapse
Thanks for the info and helping verify its a hardware issue. guess I will be calling T-MO then. Where they hard to convince in replacing it?
drwolcot said:
Thanks for the info and helping verify its a hardware issue. guess I will be calling T-MO then. Where they hard to convince in replacing it?
Click to expand...
Click to collapse
i was lucky to call and complain about it within the 14 day buyers remorse period so they could send me a brand new one instead of a possible refurbished one, but it was like pulling teeth with them. i had to explain that it was a hardware issue several times before they agreed to send me another one. after several phone calls later in the next few days, i finally got someone who was willing to do it then and there while on the phone.
good luck :good:
I have about the same problem with my more then 1 year old Nexus 6. After my nexus 6 fell of my bed (with a tpu case and no visible damage) it seems that i can only get the camera to properly focus while holding it at 90 degrees (so with the camera sensor towards my right hand) and while holding it at 180 degrees (so upside down) 0 and 270 degrees (camera towards left hand) the camera focusses, during the focussing it's focused for like a fraction of second and then the blurriness/vibration starts, in both camera and video mode.
So thanks for this topic, i guess i'm ordering a replacement camera module.
Replacing the camera module has fixed my focusing problem. The module itself was around 13 dollars on aliexpress. For anyone that's facing focussing/ois problems with the camera, you can easily replace the module yourself.

Question Camera focus issue

Hi all friends, camera of my S21u (SM-G998B/DS) has had a focus issue for around 4-5 months now. When shooting the camera fails to focus on objects or humans around 1 meter away or more. The image comes out blurred. My temporary solution is to shake the phone a few times at medium strength against my palm before taking photos. This helps a lot, but not always. Moreover, when using between 3x and 10x zoom, the screen displaying the image is shaking terribly. When more than 10x, no more shake. However, when shooting close-up it is very good and never fails to impress. I can get as close as 1cm and no intervention at all.
I always update my phone to the latest version available from Samsung, hoping that it would fix this issue. But issue still remains.
Same here, I noticed this a few months ago, always updated firmware, never hard drops (few small drops with case).
one solution is to give a little bump to the camera corner and the focus works.
Some say blocked OIS sensor, others say after certain firmware update, I don't know yet the correct answer.
Thank you mcbyte_it for sharing.
I feel this may be a software issue. I hope Samsung will fix it soon; otherwise this will be my last Samsung phone for me.

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