Hello,
I have a brand new HTC One, and the camera is acting weird.
As a video is worth a thousand words, I managed to capture the problem and put it on youtube:
http://www.youtube.com/watch?v=OqRLqJZ89g0
As you can see, the camera randomly clicks as it looks like it tries to focus or something. The clicks are very loud too. It does so in full daylight as well, randomly, I could not determine a pattern.
Also, there is a pinkish halo on the center of the screen, at times, but it might be a different issue.
Did anyone else experience this?
In the meantime, the phone is being swapped today, but I wonder if this is an isolated problem or not.
For what it's worth, it is a late april, Shanghai manufactured model, unbranded, gray, bought at a retail store in France.
It may be your one Zoe should be fixed. Try not to move around very quickly. If the problem remains, send it to HTC customers support.
Related
Hello. I received my handset on Saturday morning from P4U and have been very impressed so far, especially compared to my experience with the One X last year where I had to swap 3 handsets before finding one without a major problem.
I have noticed however a possible glitch with the camera. When using the camera outside in bright sunlight I sometimes get glitches on the screen in the form of a jumping/rippling effect which is sometimes accompanied by a faint crackling/clicking notice. On one occasion it would not focus at all, with the screen rippling the whole time and refusing to focus. Following turning off and on again I have not had the problem to the same same degree, although it does happen occasionally with maybe just one of two ripples before the image on the screen settles down. The issue does not seem to arise in other scenarios (indoors, etc). Had I not had the situation where the camera could not focus at all I would just have put it down to the particular way that the camera focuses
Also I noticed that when the issue was most pronounced, I was standing outside our house in a bad/poor mobile reception area, just on fringe of out Wifi connection within the house. The phone was also set to auto update and was trying to do so. Could this therefore be some sort if interference issue interfering with the camera sensor or imaging chip?
Hs anyone else experienced anything similar? I am very pleased with the handset so if this is standard I would not exchange it. However if this is an indication that I have a dodgy camera module or imaging chip I would want to do something about it now.
Many thanks.
Just tried to use the camera to take photos at the theatre in combination of dark foreground and bright background. Camera struggled to focus on a number of occasions, with repeated clicking and pulsing/ripples on the screen as before. Never seen anything like it with a digital camera. Might be something to do with ultrapixel technology but it can't be right can it? Any ideas? Looks like an exchange may be necessary...
Reminds me of another thread...you should check out this thread : http://forum.xda-developers.com/showthread.php?t=2196059
Might be the same problem.
Thanks - I had seen that one too. Not the same effect, but I have seen that issue as well.
I called P4U today and got given a swap code to exchange the handset in-store, which I did earlier today. Not had a chance to test the new one, but hopefully it won't have the same issue as I have not seen anyone else complain about it before.
pclark666 said:
Thanks - I had seen that one too. Not the same effect, but I have seen that issue as well.
I called P4U today and got given a swap code to exchange the handset in-store, which I did earlier today. Not had a chance to test the new one, but hopefully it won't have the same issue as I have not seen anyone else complain about it before.
Click to expand...
Click to collapse
Do you have a video clip to show the ripple effect you have mention?
Hi guys, got a camera issue that I could use your advice on.
My rear camera freezes every second or so and then jumps and then freezes again, this as you would imagine makes taking photos near impossible. It will still take photos of reasonable quality but Its taking me around 20 seconds of messing around to get one photo. I've tried a third part app and the issue is still there, exactly the same. The issue is still there when recording video, but to a lesser extent ie it records fine but i get a jump or an artifact line every 3 seconds or so.
The front camera works perfectly and I'm on stock 4.1.2 Retail GB
So; has anyone had any similar experiences or know of a solution?
Thanks,
Jack
UPDATE: I was told by Motorola to do a full reset on the phone, this did not solve the problem
Souds like hardware problem.
tatazeuz said:
Souds like hardware problem.
Click to expand...
Click to collapse
Its seems you're right, the nice people at Motorola have accepted it for repairs
I bought the One about 2 weeks ago and love the phone, but I am somewhat divided when it comes to the camera.
I took a lot of Pictures of my children, but when they are more than 2 meters away, I can't seem to focus. Same when it's very sunny(it's summer in Denmark, so can't really awoid it).
There are 4 Pictures, 2 up close, and 2 from a greater distance.
My question is, is this hardware related or could it be fixed with a software update.?
I have searched and read allmost every question regarding the camera, but none where it Work perfectly in certain conditions. Am I the only one with this problem.?
Are You taking photos with "Tap to focus"?
I usually have this problem when taking photo of distant objects using the button. But with "Tap to focus" it works ok.
I tried tap to focus, change settings, clean the lens.
It seems that some of these problems will be adressed in the upcoming softwareupdate?, or is mine broken.?
what your build number?
FA354W, is that the number your asking for.?
software number
1.29.401.13
Ok A little Update. I tried to call HTC service who told me that my unit was broken and i had to send it in for repair.
I received my phone a week later and my software version was now 1.29.401.16. It's now incredibly fast(faster than before), sound is perfect when watching youtube and Best of all, my camera is now working like a charm.
Hello,
So lately when taking pictures in low light conditions I've been noticing purple spots in the right top corner of my pictures.
I did some research and I found a problem with a purple haze but I think this is a different problem.
Here is an example of what I mean:
Picture 1:
http://imgur.com/k3mUpsL,J9p0geX#0
Picture 2:
http://imgur.com/k3mUpsL,J9p0geX#1
As you can see it doesn't matter when or how I take my picture the spots seem to be in the same place.
I have the international version and i'm running Viper One 6.2.1 android version 4.4.2.
Does anyone know what this is and if there is a way to fix it?
Thanks on advanced!
No FIX.
I had same issue with the phone (at&t version). since i was under warranty, at&t replaced me with a Refurb one. Try installing AOSP based rom, or ARHD and see if the issue still persist.
HTC replaces phone with another defective one
I recently discovered my HTC ONE M7 has dead pixels on the top of the screen (notifications bar, which sucks as you cant access any shortucut to the notifications and need to look for the app on your own) and in the middle of the screen (when there is something to click on that spot i have to scroll up or down where the screen actually works. In some cases the page can't be scrolled down or zoomed therefore I am just screwed without options).
Turns out this happens 6 months after I got this phone exchanged by HTC (because the original phone I bought had a defective camera with purple color bug). This means the screen of the "new" phone I got has a life span of 6 months without defects only. SIX MONTHS!!
It seems when HTC replaces your phone for a new one they are just giving you defective products or refurbished products, which will break shortly after.
So nobody knows what is causing this problem and if its hardware or software related?
realmadridsi said:
So nobody knows what is causing this problem and if its hardware or software related?
Click to expand...
Click to collapse
Hardware hardware hardware hardware hardware........ And so on
This is a touchscreen issue I've discovered on my phone. I was running stock 5.1 on a Nexus 6 bought back in March. I don't want to RMA due to the units they send you being refurbs. The video here isn't mine but it is another user who had a similar issue. The user was directly trying to make the swipes happen. The time that it usually occurs is during regular text messaging with swype turned on. Just don't tell me to turn off the feature though, because you'd expect to not be speed limited during texting on a near $700 phone.
Can anyone tell me if there is a way to stop this phone from performing ghost swipes? I don't understand how it happens/why it happens. I had a oneplus with this problem and it's giving me a fit that I have it here.
does it happen only when plugged in?
simms22 said:
does it happen only when plugged in?
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Click to collapse
It happens at any given time regardless of keyboard. I've used a couple touch screen testers like YAMTT and I could reproduce the results there as well. It's almost as if the touchscreen does not have a high enough touch recognition resolution so it makes shortcuts.
I even had an RMA unit with the same issue. My unit was made on 3/7/2015 and the RMA unit was made back in december.