Database Develop

[Q] HTC ONE lost camera focus

Hi!
I am using HTC ONE about 10 days. No drops, no hits against walls or anything. 5 minutes ago wanted to take a picture and suddenly focus went "offline"
Camera makes that noise when you are focusing, but nothing happens. I rebooted phone, but nothing changed.
Am I the first one with this problem?
Solutions?
Thanks!
edit: factory reset did not help

I think the problem is optical image stabilization which is/are jammed. I don't hear that "click" sound when starting camera app. That click sound means that IS started to work.
sorry for my bad grammar. Not my native language.

gjirts said:
Hi!
I am using HTC ONE about 10 days. No drops, no hits against walls or anything. 5 minutes ago wanted to take a picture and suddenly focus went "offline"
Camera makes that noise when you are focusing, but nothing happens. I rebooted phone, but nothing changed.
Am I the first one with this problem?
Solutions?
Thanks!
edit: factory reset did not help
Click to expand...
Click to collapse
Hi Please see my post here http://forum.xda-developers.com/showthread.php?t=2288668&page=3
same problem...This might be big issue

I think my problem is different. After night I realized that if I don't use ONE for several hours than focus works for ~5 sec. I start Camera app and can focus one time. When camera focus then image stays sharp for like 5 sec and then goes all blur. And after that focus is not working and I'm back to where I started. So everythink works for like 5 sec and then all goes wrong. After some hours I can focus one more time and again - all stops after some seconds. First time I see something like that.

I've got the same problem. I honestly think the only solution is to exchange for a new phone.

try change iso manually
Uncasual said:
I've got the same problem. I honestly think the only solution is to exchange for a new phone.
Click to expand...
Click to collapse
I had the same problem and tried to play with the Iso settings,and i change it manually on 200,and it worked for me,now it focuses on a landscape photo just well.in the indoors,i let iso automatic and it focuses fine,i guess is a software issue,and they'll solved it with the next update

throw the phone very hard onto your bed. that should unjam the sensor

Got the same problem. Got worse over time. Now it won't focus at all.
There's no other way than send it to repair. Hope I don't get problems with the unlocked bootloader...

Neuer_User said:
Got the same problem. Got worse over time. Now it won't focus at all.
There's no other way than send it to repair. Hope I don't get problems with the unlocked bootloader...
Click to expand...
Click to collapse
Your name seems german. My One with unlocked bootloader didn't get repaired + I had to pay 30€ for sending a bootloader-opened phone.. be careful.

uZzY94 said:
Your name seems german. My One with unlocked bootloader didn't get repaired + I had to pay 30€ for sending a bootloader-opened phone.. be careful.
Click to expand...
Click to collapse
Yes, the phone is gonna go to htc Germany Hope they fix it. As long as there is no S-off, I have no other chance than hope.
I already have been anxiously following the S-off announcement ("very soon "). But time goes by and there is no s-off yet
Well, let's keep fingers crossed.

Neuer_User said:
Yes, the phone is gonna go to htc Germany Hope they fix it. As long as there is no S-off, I have no other chance than hope.
I already have been anxiously following the S-off announcement ("very soon "). But time goes by and there is no s-off yet
Well, let's keep fingers crossed.
Click to expand...
Click to collapse
Well I sent it too from germany (o2), repairing company is Arvato. Arvato declines repairing when bootloader is open...

Well, I had long discussions with HTC because here in Switzerland HTC only offers three days of DOA, while Samsung, Apple, Nokia and other all have 14 days.
I noticed the camera problem (which got worse over time) on the 5th day, so out of DOA. I finally got them to accept to exchange the phone on DOA terms. So, the phone probably goes to HTC directly, hopefully not to some repair company.
But considering your case: Germany has much more consumer friendly laws than Switzerland. I am pretty sure, the seller needs to prove (!) that you are responsible for the defect within the first 6 months. Otherwise be must repair the phone. I think an unlocked bootloader is no proof that you have damaged the camera. I would talk with them and tell them that they must abide to the law. It should be must easier than here in Switzerland.

gjirts said:
Hi!
I am using HTC ONE about 10 days. No drops, no hits against walls or anything. 5 minutes ago wanted to take a picture and suddenly focus went "offline"
Camera makes that noise when you are focusing, but nothing happens. I rebooted phone, but nothing changed.
Am I the first one with this problem?
Solutions?
Thanks!
edit: factory reset did not help
Click to expand...
Click to collapse
One thig I have found - once the battery charge is 25% or above, autofocus starts working. Checkitout

IINexusII said:
throw the phone very hard onto your bed. that should unjam the sensor
Click to expand...
Click to collapse
people scoff at this, but when my focus gets jammed I give it a sharp whack on the back and then it focuses again. Doesn't work every time but there is nothing else to do.
---------- Post added at 02:40 PM ---------- Previous post was at 02:39 PM ----------
Router said:
One thig I have found - once the battery charge is 25% or above, autofocus starts working. Checkitout
Click to expand...
Click to collapse
I can confirm this still happens some times above 90% battery, I think this is unrelated

hello i have the same problem
after i dropped my phone camera cannot focus on far objects then 15cm.
object further then 15 cm are blurry.
factory reset didnt help.

Same issue! I've posted a bit about it in Page 10 of this thread:
http://forum.xda-developers.com/showthread.php?p=45010584
Does anyone with a Google Play Edition ROM have this issue? A user of XDA suggested that it is possibly only affecting AOSP ROM users.

I spoke to someone at HTC here in the UK and he basically said that they have NO grounds to refuse to repair it under warranty if the fault you return it for is not caused by something you have done, either damage or by unlocking and flashing. I think they are out of order to charge you to repair a phone that is faulty when you unlocking the bootloader has nothing to do with the fault.
I just sent mine back because the shots were all blurred unless doing macros. I had the same issue as a previous poster aswell, the click when you open the camera only happened about once every dozen or so times I opened it, even then the shots were still blurred. I sent it back with a relocked bootloader, stock ROM and tampered flag still present and they have repaired mine and I'm awaiting its return from UPS.

sky autatis
AllAboutTheCore said:
I spoke to someone at HTC here in the UK and he basically said that they have NO grounds to refuse to repair it under warranty if the fault you return it for is not caused by something you have done, either damage or by unlocking and flashing. I think they are out of order to charge you to repair a phone that is faulty when you unlocking the bootloader has nothing to do with the fault.
I just sent mine back because the shots were all blurred unless doing macros. I had the same issue as a previous poster aswell, the click when you open the camera only happened about once every dozen or so times I opened it, even then the shots were still blurred. I sent it back with a relocked bootloader, stock ROM and tampered flag still present and they have repaired mine and I'm awaiting its return from UPS.
Click to expand...
Click to collapse
When you find out what was fixed can you let us know? And if it actually fixed the issue?

Just been reading this as I have the same problem. No close focus for me, but far focus was ok-ish. Gave it a few slaps on my thigh and it seems to be more or less ok again for normal focus conditions, although anything under 30cm distance isn't going to focus at all. It's been driving me mad for weeks now.

HTC One Kamera problem
Neuer_User said:
Got the same problem. Got worse over time. Now it won't focus at all.
There's no other way than send it to repair. Hope I don't get problems with the unlocked bootloader...
Click to expand...
Click to collapse
Hi! Am living in Germany as well. Could you get any answer from HTC service?

[Q] purple tint fix

Hi,
I purchased htc one on ebay. which is from Uk by imei, im facing purple tint issue, is there any solutions to fix this issue? is it hard ware or software issue? i don have warranty. im from india. please help me

manikumary said:
Hi,
I purchased htc one on ebay. which is from Uk by imei, im facing purple tint issue, is there any solutions to fix this issue? is it hard ware or software issue? i don have warranty. im from india. please help me
Click to expand...
Click to collapse
everyone I can remember who has posted here with the same issue has required hardware replacement to fix....
sorry for the bad news.

cr1960 said:
everyone I can remember who has posted here with the same issue has required hardware replacement to fix....
sorry for the bad news.
Click to expand...
Click to collapse
But i spoke/chat to us and uk htc support. they said the fix is coming in april. and its not at all hardware issue or camera.

manikumary said:
But i spoke/chat to us and uk htc support. they said the fix is coming in april. and its not at all hardware issue or camera.
Click to expand...
Click to collapse
They've said that on and off since the phone's release.
It is definitely a hardware issue. Specifically, the camera sensor itself.
No software can fix a hardware issue.
I actually have this issue myself, but I have a proper camera and don't really care about the camera on this phone too much. I knew it wasn't gonna be a good camera when I bought it.
Sent from my CyanogenModded HTC One, using Tapatalk

manikumary said:
But i spoke/chat to us and uk htc support. they said the fix is coming in april. and its not at all hardware issue or camera.
Click to expand...
Click to collapse
Thats BS. I had the same issue. They replaced the camera lens. That solved the issue. It is entirely a hardware issue.

Why htc giving false information? purple tint issue happened after some sw update? what if we replace the lens by htc , it can come in future if we update again right?

Camera Problem

Hi ive just got a second hand one and it has a camera problem in low light
The problem it has it has lines like a grid when using the camera in low light
This may sound strange but does the camera suffer from screen burn the same u get on a plasma tv. As im using a flip case and i wonder if thats the cause of it
Thxs

bornnslippy said:
Hi ive just got a second hand one and it has a camera problem in low light
The problem it has it has lines like a grid when using the camera in low light
This may sound strange but does the camera suffer from screen burn the same u get on a plasma tv. As im using a flip case and i wonder if thats the cause of it
Thxs
Click to expand...
Click to collapse
no, many of the older / refurbished models have a defective camera in them
some show purple / or other colors in low light.

clsA said:
no, many of the older / refurbished models have a defective camera in them
some show purple / or other colors in low light.
Click to expand...
Click to collapse
Any way of fixing it?

bornnslippy said:
Any way of fixing it?
Click to expand...
Click to collapse
no... sending it back to htc is the fix

clsA said:
no... sending it back to htc is the fix
Click to expand...
Click to collapse
Oh ive rooted it will that be a problem?
Also whats the Warranty on theses phones?
THxs

bornnslippy said:
Oh ive rooted it will that be a problem?
Also whats the Warranty on theses phones?
THxs
Click to expand...
Click to collapse
for warranty, you have to check with retailer himself, & your problem is hardware related, so maybe rooting might not matter, but it is advised to unroot it before taking it back to Service Center....

RishiChhikkara said:
for warranty, you have to check with retailer himself, & your problem is hardware related, so maybe rooting might not matter, but it is advised to unroot it before taking it back to Service Center....
Click to expand...
Click to collapse
Just to let u know i rang HTC UK they told me to reset it upgrade it to latest firmware if it doesnt solve it i can have it repaired for free
Thxs for your advice guys
Now to Unroot

bornnslippy said:
Just to let u know i rang HTC UK they told me to reset it upgrade it to latest firmware if it doesnt solve it i can have it repaired for free
Thxs for your advice guys
Now to Unroot
Click to expand...
Click to collapse
good for you, mine is from UK itself, Glamour Red edition,but doesn't have any international warranty, so they won't repair mine..

Do they repair them or do they swap them for reconditioned ones?
Sent from my HTC One using Tapatalk

Root cause of the purple camera tint?

Has anyone found a fix or the root cause of the purple image tint on the camera? I bought a new camera and it is worse then the original? Does the problem actually have to do with the camera or is something else?
Thanks

og style said:
Has anyone found a fix or the root cause of the purple image tint on the camera? I bought a new camera and it is worse then the original? Does the problem actually have to do with the camera or is something else?
Thanks
Click to expand...
Click to collapse
Before your camera quality went down hill did you do any upgrades ???

I didn't do any upgrades. I noticed that over time the pictures starting getting out of focus then the purple tint started.
Thanks

og style said:
Has anyone found a fix or the root cause of the purple image tint on the camera? I bought a new camera and it is worse then the original? Does the problem actually have to do with the camera or is something else?
Thanks
Click to expand...
Click to collapse
Try this fix with the original camera :
http://forum.xda-developers.com/htc-one/general/how-to-htc-one-m7-purple-tint-fix-t2817607

I will give that a try. Thanks

og style said:
Has anyone found a fix or the root cause of the purple image tint on the camera? I bought a new camera and it is worse then the original? Does the problem actually have to do with the camera or is something else?
Thanks
Click to expand...
Click to collapse
This has been covered many many times.
Software changes can help to mask the problem.
But the real problem is a faulty sensor, which is why HTC covers this under warranty and have openly admitted to the issue.
They have to replace the sensor for a better one, to truly fix the issue.
Heat is what makes it show up the most, but its truly a hardware flaw and the only "real" solution is to have it repaired.
Im surprised to see anyone still asking this...as its been covered all over this site and the web.

I figured that was the case from what I read. HTC will not fix my phone for free because I have taken the phone apart and unlocked the bootloader. Is there any place for me to buy the upgraded camera at? I got 2 cameras off ebay and they were both worse thank the one that was in my phone.

og style said:
I figured that was the case from what I read. HTC will not fix my phone for free because I have taken the phone apart and unlocked the bootloader. Is there any place for me to buy the upgraded camera at? I got 2 cameras off ebay and they were both worse thank the one that was in my phone.
Click to expand...
Click to collapse
you need the 3rd edition camera, cant remember the exact model number, but the only place I found it was a site called aliexpress, world wide shipping, sorry but you'll have to search that site yourself..
EDIT: your in luck, found it straight away http://www.aliexpress.com/item/Back...7-Original-new-Free-shipping/32242205804.html

Is this it?
http://www.aliexpress.com/item/Back...7-Original-new-Free-shipping/32242205804.html

og style said:
Is this it?
http://www.aliexpress.com/item/Back...7-Original-new-Free-shipping/32242205804.html
Click to expand...
Click to collapse
yup :good:

thanks

Question regarding screen

Hello XDA!
My note 5's screen stopped functioning after it was dropped. I sent it to an authorised Samsung service centre.
Everything is fine, only that I'm observing a pink tint (usually over white) on the screen, when compared to another note 5. Is this normal? Should I raise a complaint regarding the same, or is there a workaround?

Bump!

Come on :/ someone?

No, it's not normal, and I'm fairly sure you realize that. You should see if they will "fix" it again (obviously they didn't fix it right the 1st time)
The pink tint is an older issue with many devices, haven't seen much about it with the Note 5, but it is certainly a defect in my book.

ingenious247 said:
No, it's not normal, and I'm fairly sure you realize that. You should see if they will "fix" it again (obviously they didn't fix it right the 1st time)
The pink tint is an older issue with many devices, haven't seen much about it with the Note 5, but it is certainly a defect in my book.
Click to expand...
Click to collapse
What was the issue?

Vivek_Vivek said:
What was the issue?
Click to expand...
Click to collapse
Faulty display. No root cause identified, just a bad panel.
Read rumors it could be the adhesive not curing properly.

I had that issue on like 5 samsung s6s. I kept returning then till i got an acceptable one. Still never got a perfect one.
I just got the note5 last week and the screen is perfect.
Ide send it back.
Sent from my SM-N920T using Tapatalk

guys can anyone help ?
i dropped my note 5 and the display got cracked, gave the phone to the service center and they replaced the screen but the touch isn't working.
Everything is getting displayed but the touch isnt working. He told me that he replaced the screen twice but still the touch was not working, can anyone tell me what might be the issue?

Anshul Rajput said:
guys can anyone help ?
i dropped my note 5 and the display got cracked, gave the phone to the service center and they replaced the screen but the touch isn't working.
Everything is getting displayed but the touch isnt working. He told me that he replaced the screen twice but still the touch was not working, can anyone tell me what might be the issue?
Click to expand...
Click to collapse
How much did they charge you? And was it an authorised Samsung service centre?

Vivek_Vivek said:
How much did they charge you? And was it an authorised Samsung service centre?
Click to expand...
Click to collapse
yes authorised service center, 9.5k for the display.
But still touch is not working