Hi,
I purchased htc one on ebay. which is from Uk by imei, im facing purple tint issue, is there any solutions to fix this issue? is it hard ware or software issue? i don have warranty. im from india. please help me
manikumary said:
Hi,
I purchased htc one on ebay. which is from Uk by imei, im facing purple tint issue, is there any solutions to fix this issue? is it hard ware or software issue? i don have warranty. im from india. please help me
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everyone I can remember who has posted here with the same issue has required hardware replacement to fix....
sorry for the bad news.
cr1960 said:
everyone I can remember who has posted here with the same issue has required hardware replacement to fix....
sorry for the bad news.
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But i spoke/chat to us and uk htc support. they said the fix is coming in april. and its not at all hardware issue or camera.
manikumary said:
But i spoke/chat to us and uk htc support. they said the fix is coming in april. and its not at all hardware issue or camera.
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They've said that on and off since the phone's release.
It is definitely a hardware issue. Specifically, the camera sensor itself.
No software can fix a hardware issue.
I actually have this issue myself, but I have a proper camera and don't really care about the camera on this phone too much. I knew it wasn't gonna be a good camera when I bought it.
Sent from my CyanogenModded HTC One, using Tapatalk
manikumary said:
But i spoke/chat to us and uk htc support. they said the fix is coming in april. and its not at all hardware issue or camera.
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Thats BS. I had the same issue. They replaced the camera lens. That solved the issue. It is entirely a hardware issue.
Why htc giving false information? purple tint issue happened after some sw update? what if we replace the lens by htc , it can come in future if we update again right?
Related
my HTC one have purple and red tint when in low light
anyone have any idea?u guys can try cover your lens while in camera mode
see have any red or purple tint like me just wish there a solution on it
http://forum.xda-developers.com/showthread.php?t=2317507
Already solved here as best it can be IMO...
Sent from my HTC One using xda app-developers app
This is a hardware problem, the only way to properly fix it is to get a new phone. When the lens is completely covered, you're supposed to see just black.
I have the same problem only after 4.2 update as i look back to my other night scene photos before the update, everything is fine even at ISO 1250 still no purple tintng. After the update it appear all over the place even in ISO 400. I hope HTC can come up with an update to solve the camera issue. This is bad for HTC.
get your piece replaced within 14 days of purchase. or else you'll have to send your phone to service center.
I had the exact same problem with my HTC ONE. i tolerated it for 2 months then cud'nt take it anymore. Took it to service center and told them that i want my camera sensor replaced. Got my phone 7 days later with perfectly functioning camera!!
surajhawk said:
get your piece replaced within 14 days of purchase. or else you'll have to send your phone to service center.
I had the exact same problem with my HTC ONE. i tolerated it for 2 months then cud'nt take it anymore. Took it to service center and told them that i want my camera sensor replaced. Got my phone 7 days later with perfectly functioning camera!!
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May I know how's your device now? Does the purple tint show again after a period of time?
Got a replacement, however, using for a while, the same problem happens again! It's like an endless recycle.
sshih said:
May I know how's your device now? Does the purple tint show again after a period of time?
Got a replacement, however, using for a while, the same problem happens again! It's like an endless recycle.
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Hi, the camera issue will be fixed with the Android 4.3 update
Fix for HTC One camera issues coming with Android 4.3 update
Cheers
FAT4LITY87 said:
Hi, the camera issue will be fixed with the Android 4.3 update
Fix for HTC One camera issues coming with Android 4.3 update
Cheers
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Nope.. Software will not fix this problem. Replace the phone.
*s¡gned
FAT4LITY87 said:
Hi, the camera issue will be fixed with the Android 4.3 update
Fix for HTC One camera issues coming with Android 4.3 update
Cheers
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mrrick said:
Nope.. Software will not fix this problem. Replace the phone.
*s¡gned
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More specifically, the 4.3 update attempts to fix it, does change it a bit, but does not completely fix the problem. I updated, it now goes black if I put it on a table but there is still noise in low light shots. I hear htc may be working on another OTA but this one may work better for some than others depending on how bad the issue was.
It is definitely a hardware issue, but it should be more addressable than this by software because it's just a matter of "ignoring" the noise. I have a camera at work that does exactly that when it has the same red noise issue.
Sent from my HTC One using xda app-developers app
Xerro-Five said:
More specifically, the 4.3 update attempts to fix it, does change it a bit, but does not completely fix the problem. I updated, it now goes black if I put it on a table but there is still noise in low light shots. I hear htc may be working on another OTA but this one may work better for some than others depending on how bad the issue was.
It is definitely a hardware issue, but it should be more addressable than this by software because it's just a matter of "ignoring" the noise. I have a camera at work that does exactly that when it has the same red noise issue.
Sent from my HTC One using xda app-developers app
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only problem is that its hard for software to distinguish what is noise and whats not
Hi ive just got a second hand one and it has a camera problem in low light
The problem it has it has lines like a grid when using the camera in low light
This may sound strange but does the camera suffer from screen burn the same u get on a plasma tv. As im using a flip case and i wonder if thats the cause of it
Thxs
bornnslippy said:
Hi ive just got a second hand one and it has a camera problem in low light
The problem it has it has lines like a grid when using the camera in low light
This may sound strange but does the camera suffer from screen burn the same u get on a plasma tv. As im using a flip case and i wonder if thats the cause of it
Thxs
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no, many of the older / refurbished models have a defective camera in them
some show purple / or other colors in low light.
clsA said:
no, many of the older / refurbished models have a defective camera in them
some show purple / or other colors in low light.
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Any way of fixing it?
bornnslippy said:
Any way of fixing it?
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no... sending it back to htc is the fix
clsA said:
no... sending it back to htc is the fix
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Oh ive rooted it will that be a problem?
Also whats the Warranty on theses phones?
THxs
bornnslippy said:
Oh ive rooted it will that be a problem?
Also whats the Warranty on theses phones?
THxs
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for warranty, you have to check with retailer himself, & your problem is hardware related, so maybe rooting might not matter, but it is advised to unroot it before taking it back to Service Center....
RishiChhikkara said:
for warranty, you have to check with retailer himself, & your problem is hardware related, so maybe rooting might not matter, but it is advised to unroot it before taking it back to Service Center....
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Just to let u know i rang HTC UK they told me to reset it upgrade it to latest firmware if it doesnt solve it i can have it repaired for free
Thxs for your advice guys
Now to Unroot
bornnslippy said:
Just to let u know i rang HTC UK they told me to reset it upgrade it to latest firmware if it doesnt solve it i can have it repaired for free
Thxs for your advice guys
Now to Unroot
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good for you, mine is from UK itself, Glamour Red edition,but doesn't have any international warranty, so they won't repair mine..
Do they repair them or do they swap them for reconditioned ones?
Sent from my HTC One using Tapatalk
Hi,
I would like to fix this purple tint issue but I cannot find a proper shop where I can order a new camera, HTC doesn't have an official office in our country thus i have to fix it myself,
If anyone of you have ordered one from the webstores, could you please link me to the right seller? or if anyone have a broken htc that HAD a normal camera without purple tint issue, i would pay you to get it!
Thank you
*bump*
Rocker19943 said:
*bump*
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Ebay have plenty http://www.ebay.co.uk/sch/i.html?_f...7+camera.TRS0&_nkw=htc+one+m7+camera&_sacat=0
Seanie280672 said:
Ebay have plenty http://www.ebay.co.uk/sch/i.html?_f...7+camera.TRS0&_nkw=htc+one+m7+camera&_sacat=0
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sure it have, but none of these sellers gave a normal answer to me, they did not test it thus these cameras can still have that issue, i'm looking for anyone who have ordered one that worked
Rocker19943 said:
sure it have, but none of these sellers gave a normal answer to me, they did not test it thus these cameras can still have that issue, i'm looking for anyone who have ordered one that worked
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3rd edition, WW Shipping http://www.aliexpress.com/store/pro...2t-802d-802w-big-rear/422831_32237221678.html
Why not try taking it to the HTC Service centre. I took mine there and they did a pretty decent job. Would anyway definitely not recommend opening the M7 on your own. The camera module is the last unit in the device, meaning you will have to dismantle everything to reach it. iFixit tried and failed miserably.
Has anyone found a fix or the root cause of the purple image tint on the camera? I bought a new camera and it is worse then the original? Does the problem actually have to do with the camera or is something else?
Thanks
og style said:
Has anyone found a fix or the root cause of the purple image tint on the camera? I bought a new camera and it is worse then the original? Does the problem actually have to do with the camera or is something else?
Thanks
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Before your camera quality went down hill did you do any upgrades ???
I didn't do any upgrades. I noticed that over time the pictures starting getting out of focus then the purple tint started.
Thanks
og style said:
Has anyone found a fix or the root cause of the purple image tint on the camera? I bought a new camera and it is worse then the original? Does the problem actually have to do with the camera or is something else?
Thanks
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Try this fix with the original camera :
http://forum.xda-developers.com/htc-one/general/how-to-htc-one-m7-purple-tint-fix-t2817607
I will give that a try. Thanks
og style said:
Has anyone found a fix or the root cause of the purple image tint on the camera? I bought a new camera and it is worse then the original? Does the problem actually have to do with the camera or is something else?
Thanks
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This has been covered many many times.
Software changes can help to mask the problem.
But the real problem is a faulty sensor, which is why HTC covers this under warranty and have openly admitted to the issue.
They have to replace the sensor for a better one, to truly fix the issue.
Heat is what makes it show up the most, but its truly a hardware flaw and the only "real" solution is to have it repaired.
Im surprised to see anyone still asking this...as its been covered all over this site and the web.
I figured that was the case from what I read. HTC will not fix my phone for free because I have taken the phone apart and unlocked the bootloader. Is there any place for me to buy the upgraded camera at? I got 2 cameras off ebay and they were both worse thank the one that was in my phone.
og style said:
I figured that was the case from what I read. HTC will not fix my phone for free because I have taken the phone apart and unlocked the bootloader. Is there any place for me to buy the upgraded camera at? I got 2 cameras off ebay and they were both worse thank the one that was in my phone.
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you need the 3rd edition camera, cant remember the exact model number, but the only place I found it was a site called aliexpress, world wide shipping, sorry but you'll have to search that site yourself..
EDIT: your in luck, found it straight away http://www.aliexpress.com/item/Back...7-Original-new-Free-shipping/32242205804.html
Is this it?
http://www.aliexpress.com/item/Back...7-Original-new-Free-shipping/32242205804.html
og style said:
Is this it?
http://www.aliexpress.com/item/Back...7-Original-new-Free-shipping/32242205804.html
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yup :good:
thanks
As no one is paying attention to the old thread I am seeking for a fix/solution to the white noise/static coming out of the speakers while the battery is below 40-45%
It's quite noticeable when watching youtube videos and having the volume around 10-20%. I've read that installing vipermod fixes the issues but not for me. I really don't want to RMA the phone as everything else is fine and i've also read that someone exchanged their phones 4-5 times and still has the problem. Does custom rom fix the problem? Is there any solution to the problem? Is it hardware or software related?
romdroid. said:
As no one is paying attention to the old thread I am seeking for a fix/solution to the white noise/static coming out of the speakers while the battery is below 40-45%
It's quite noticeable when watching youtube videos and having the volume around 10-20%. I've read that installing vipermod fixes the issues but not for me. I really don't want to RMA the phone as everything else is fine and i've also read that someone exchanged their phones 4-5 times and still has the problem. Does custom rom fix the problem? Is there any solution to the problem? Is it hardware or software related?
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If there were a fix, I'm sure it would be posted and shared. So, unfortunately AFAIK, there's no fix.
Evolution_Tech said:
If there were a fix, I'm sure it would be posted and shared. So, unfortunately AFAIK, there's no fix.
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Dammit. Are you also experiencing the same problem?
romdroid. said:
Dammit. Are you also experiencing the same problem?
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I have noticed it with notification sounds only. I don't use the phone speakers often because I cast everything. Never bothered me enough to RMA though. I've had mine since November release.
Maybe i'll have to admit myself defeated by Google and Motorola then :crying:
Guys I am really torn, should I RMA the phone or have anyone found a solution? It reallys annoys me and I bought the phone for 500€ :/
romdroid. said:
Guys I am really torn, should I RMA the phone or have anyone found a solution? It reallys annoys me and I bought the phone for 500€ :/
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Only solution at this point is RMA. Hopefully, you get one that works.
Evolution_Tech said:
Only solution at this point is RMA. Hopefully, you get one that works.
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Yeah I also think that way...unfortunatley the repair center will try to "repair" it before giving me a new one. The problem is that the retailer does not sell nexus 6 anymore...
romdroid. said:
Yeah I also think that way...unfortunatley the repair center will try to "repair" it before giving me a new one. The problem is that the retailer does not sell nexus 6 anymore...
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Contact Motorola directly. Return to them.
Evolution_Tech said:
Contact Motorola directly. Return to them.
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Motorola uses the same repair center the retailer use...living in Europe sucks. Motorla does not handle repairs, they let a third party handles repairs in Europe (at least for Sweden)
I know now that the issue is 99% a software issue. The problem does not occur when using the earpiece and taking a call. Even if the battery is 5%. But if I use the speakerphone I can hear a slight static noise but not as much when watching YouTube
I would really appreciate if someone with the same problem found a solution or workaround until Google sort their **** together