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So i am the owner of a MDA (wizard), 8525 (hermes) and now 2 tilts (8925).. and im notcing a trend.. HTC has some serious quality control issues.. now i know not everything can be perfect on a phone so thats no issue, however.. here are my issues.. first we'll start with the famous MDA (htc wizard).. i had about 10 of them over a 1yr period.. everytime at least one of the keys on the keyboard would be pushed in slightly so that it wasnt level with the surface.. i found this VERY annoying.. also the slider seemed different on each phone no matter how many different ones i had the slider was different everytime! then we move onto the 8525.. same issue with the keyboard.. even the backlight was dim on some of the phones.. me and my buddies have 8525s and each one is different.. ones screen might be slightly brighter then the other and so on.. but its all the same model # and so on.. then this brings me to the tilt.. ive had 3 so far.. first one had to be replaced because half the keyboard backlight went out.. but i LOVED the slider on it.. it really clicked into place when closing the phone a very loud firm snap.. but then the screen tilted sort of weird.. it was off angle.. so now i get the replacement and the screen tilts higher then my previous one however when sliding it shut its not as firm i dont hear the loud snap anymore its more of a soft snap..which makes me feel its not so firm..so then after closer examination i notice my keyboard is a bit flakey too the G and H keys are off centered from the rest.. and the H key is pushed into the keypad slighty in the top left corner.. for a better example.. the Y U I H J K B N M 0 keys are white.. the rest are black.. well the G key is black and the H key is white.. u can clearly see the the G is slightly over into the white area.. i am VERY picky on this type of stuff when these phones cost hundreds of dollars.. and i hate calling to have my phone constantly replaced.. am i the only one whos experiencing these problems? i highly doubt it.. htc does have a serious quality control issue in my eyes..
ummm, Yes?
Are you just looking for a reason to complain? HTC from my experience, Dash, 8125, Kaiser, SDA, etc, etc are great phones. Nothing ever wrong with the hardware. I have only had to send my back due to WM5/6 errors. If your keys on the keypad a busted, try not killing the keys, they didn't do anything to you.
ive had same issues with the 8125, and 8525....
lol im not looking for a reason to complain i am a SUPER picky person tho. i absoutley LOVE my tilt but i just want to see if any one else is having the same issues and apprently im not alone!
I've noticed the same types of issues on numerous 8525's, and two Tilts. I've had SE, Samsung, and Moto phones, and never had to make an exchange until I got an HTC. Unfortunately, none of those manufacturers make a worthy PPC for the U.S. The best suggestion, unfortunately, is to try not to pay too much attention to the quality details, or go with another phone type/manufacturer. You could exchange the Tilt another 10 times and find something wrong with each device if you look too closely.
kgbeezr1 said:
You could exchange the Tilt another 10 times and find something wrong with each device if you look too closely.
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me and my buddy just said the same exact line..
What's the model for the Tilt (under the battery cover)? KAIS130, 120, 110, or 100?
Also, where is it made?
I myself am not a picky person but I am having an issue also. My D-pad/phone end call assembly ( the buttons on the front of the phone) is loose. it wiggles around. Is anyone else having this problem? I really don't want to return the phone because of all of the work don't to get the phone to where it is now. But I do not want the buttons to stop working in the future because of it. Does anyone know if ATT repairs the phones or replaces them. Also will my cooked ROM void the warinty (sp) for a hardware problem or will they not care?
yup, i'd have to agree with you, quality control is not their strong area
jakontil said:
yup, i'd have to agree with you, quality control is not their strong area
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I have to Disagree.
I have a nearly 2 year old Wizard which has been heavily used and abused on a daily basis, rarely in a case, usually in a pocket with coins, pens etc or rattling around in a cup holder in the car. All the buttons, keys, volume slider and sliding keyboard work as well today as they did when new. No rattles or sticking buttons. Mini USB has never let me down for sync or charge. On only Two occasions the 2.5mm audio socket wouldn't recognise when the headset had been removed but this was solved by blowing into the socket and reinserting/withdrawing the headset plug.
My Vario III, while still in its youth, is showing no signs of being any different.
I've had countless Nokia, Sony Ericsson, Motorola phones over the years and everyone of them was physically ready for replacing before they were out of 12 month contract. Sticking buttons, non functioning joysicks, loose sliders, creaking hinges, failure to charge etc. The only exception being Nokia 6210, which I'm sure if I found it after all these years would still have a charge on its battery . The battery life on that phone was unbelievable.
So far my only gripe with the tilt has been software issues! Video recording with the tilt is horrible, even in daylight! and tcpmp played my movies much smoother with the 8525 than the tilt! Otherwise the phone is definitely a solid build!
scwilson8382 said:
I myself am not a picky person but I am having an issue also. My D-pad/phone end call assembly ( the buttons on the front of the phone) is loose. it wiggles around. Is anyone else having this problem? I really don't want to return the phone because of all of the work don't to get the phone to where it is now. But I do not want the buttons to stop working in the future because of it. Does anyone know if ATT repairs the phones or replaces them. Also will my cooked ROM void the warinty (sp) for a hardware problem or will they not care?
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There is a slight wiggle, that because the D-Pad is a rubber pad without any support from the panel like in usual phones, so theres got to be that little bit play. Dont worry the worst that could happen is a bit of dust can get under it
I have a bit of a question myself . has anybody noticed the center portion of the touch screen is "softer" than the bottom. You can notice this if you hold thescreen at an angle and sloly press it with the stylus, it sort of goes in an mm or so. It was the same with my M600i but my Moto ROKR E6 is hard like a normal hard screen, I assume dthe TyTyn should be like that.
I bought my phone in SIngapore and I live in India, no service for the TyTyn2 here cause it has'nt been released, I'm just praying nothing happens to it. If you require parts you can always try www.cnn.cn, they have'nt got the TyTyn2 parts yet but will shortly. A cooked rom does void the warranty. Your phone can be replaced 15 days within your purchase date after which they will only repair it. I dont trust service centers, they throw in any damn used part(I know this cause I've worked in one ) I prefer doing it myself
Thanks for the info. I'm over the 15 days now and your right I don't wan't the service center to touch my phone. We'll see how it fares after a couple of months
I think all the people who say that they've never had a problem with their phone don't quite understand the original post. When you compare one Tilt to another, one 8125 to another, etc. the level of variation that HTC allows to roll off the assembly line is in general much greater than other phone makers. If you've never had a problem and only have had one device of a particular type, you don't really have anything to judge that variation by, unless you compare it to friends' phones.
As for myself, I had 2 8525's. I noticed that when I threw them against a wall, one continued to work and the other one shattered. Very poor quality control as far as I'm concerned. j/k
Seriously, I noticed that the sliding mechanism wobbled a lot more on the first one than it did on the second.
well after countless complaining att has agreed to replace my tilt which i have problems with.. they are sending me a brand new kit.. i hope that this will be a good kit because im sick of having problems with the tilt.. i love the phone but damn the quality isnt as strong as the 8525.. Blowfish64.. you are correct people arent quite understanding the orginal post.. because of these quality control issues id NEVER order a htc device off ebay because u cant return it... luckly with att/tmobile/sprint/altell/verizon you can call in to exchange dept and complain and usually they will send you a replacement model which is nice.. i understand htc is a HUGE company and probaly doesnt care about some tiny issues with their phones but i as a consumer who is spending hundreds of dollars DOES CARE and i have every right to be picky.. you guys mean to tell me if u spent 700$ on the tytnII and the keyboard buttons werent straight or evenly lit you wouldnt complain? i seriously find that hard to believe..
jakeypoo said:
lol im not looking for a reason to complain i am a SUPER picky person tho. i absoutley LOVE my tilt but i just want to see if any one else is having the same issues and apprently im not alone!
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I guess nothing can satisfy you ??
Quality Issues
I agree with the quality control issues. I recently had my original tilt stolen, unfortunately, and purchased another one. There are several differences in the feel of the same phone from one to another. The slide mechanism, D-pad, and keyboard all feel noticeably different.
Unfortunately, this second one has a distinct looseness in the sliding mechanism which when put under vibrate makes a distinct sound of cheapness. I will be calling ATT tomorrow to see if they will exchange for a new one.
Don't get me wrong, I love the phone, but given how much I had to pay a second, I want it to be good.
HTC QC = C+
scwilson8382 said:
I myself am not a picky person but I am having an issue also. My D-pad/phone end call assembly ( the buttons on the front of the phone) is loose. it wiggles around. Is anyone else having this problem? I really don't want to return the phone because of all of the work don't to get the phone to where it is now. But I do not want the buttons to stop working in the future because of it. Does anyone know if ATT repairs the phones or replaces them. Also will my cooked ROM void the warinty (sp) for a hardware problem or will they not care?
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Click to collapse
I just noticed that my 2nd tilt (first one had a USB port problem) has a loose d-pad. I am going to call the store today and see if they have a 3rd one to replace this 2nd one...
Film at 11...
Hi,
Firstly, can I just say, what a fantastic forum this is, keep up the good work!
Right, I have 2 V1615's that have been waiting for pick up (to be returned to Vodafone) for over 3 months now and after arranging the pick up time etc 4 times without success, now have decided to give up and offer them up for sale!
One of them died completely (the dreaded red led issue I have read about on here) and I am told it is the firmware that is the problem, whilst the other one works absolutely fine, except for the earpiece speaker, which doesn't work. The person you are speaking to can hear you, but you can't hear them unless you put them on hands free).
Neither of them have a battery or back cover (as they don't supply those with the replacement handsets) but these are easy and cheap to obtain.
If anyone has any suggestions as to how I could repair them, I would be very grateful, otherwise, if anyone interested in taking them off my hands, make me an offer!
Cheers,
Glen
sent u a pm
I don't want to sit here and ***** but I need to let some of this off my chest.
My gf bought me a brand new diamond from the Europe (no proof of purchase).
Now I'm not totally concerned with the battery life, speaker volume, in-call volume, etc as I know tweaks will show up for this phone slowly slowly.
My main concern that is KILLING me and I'm afraid I can't do anything about it is my screen. Its crystal clear, but I seem to have two spots at the bottom of the screen that turn yellowish on a white screen and whitish on a black screen?
Is it safe to assume I got a faulty unit and I'm pretty much stuck with it?
I'm honestly extremely furious with this, and they are not that visible unless im on certain screens but knowing that they exist simply kills me.
I have attached a picture which should give you a decent example of how it looks. Its not that visible with this shot. One blotch right above the HTC logo and the other to the very left of that.
http://i50.photobucket.com/albums/f342/burns959/SPM_A0027.jpg
Call HTC service/support they should do an in warranty repair. There is no need for proof of purchase because they can just warranty it off the build date. I had to do this with one of my Tilts, did not have a receipt but they repaired it under warranty for free based off the build date. It did take 2 weeks for the whole process though.
Jeff
HI,
The battery life and other tweaks are already around and they have a made a massive difference to my diamond. (latest UK rom and a few tweaks)
You should not be stuck with it... have you called HTC ? how come you have no proof of purchase ? Even so you should still be able to contact HTC give them the serial number and be able to send it back. You may have to wait while it is fixed but hey its worth it.
The only other option is to buy a new screen (about £70) and fit yourself.
I can see how it would bug you just knowing the screen issue is there, but i am sure you are not the only person to have a fault, these things do happen.
I would be interested to hear what HTC have to say.
Vector-SS said:
I don't want to sit here and ***** but I need to let some of this off my chest.
My gf bought me a brand new diamond from the Europe (no proof of purchase).
Now I'm not totally concerned with the battery life, speaker volume, in-call volume, etc as I know tweaks will show up for this phone slowly slowly.
My main concern that is KILLING me and I'm afraid I can't do anything about it is my screen. Its crystal clear, but I seem to have two spots at the bottom of the screen that turn yellowish on a white screen and whitish on a black screen?
Is it safe to assume I got a faulty unit and I'm pretty much stuck with it?
I'm honestly extremely furious with this, and they are not that visible unless im on certain screens but knowing that they exist simply kills me.
I have attached a picture which should give you a decent example of how it looks. Its not that visible with this shot. One blotch right above the HTC logo and the other to the very left of that.
http://i50.photobucket.com/albums/f342/burns959/SPM_A0027.jpg
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Since youve got this device early in its life (WAAAAAAAY under a year) get in contact with HTC and they will probably just ask for the serial number from under the cover.
I returned my TyTN after around 2 months to get the screen alignment issue fixed, they didnt ask for proof of purchase even though I had it etc....so wasnt a problem.
Had this been a year later then it might be a different story
Get onto HTC about it....and be calm with them remember this sort of thing always happens with consumer electronics it is nothing personal.
No it's not very visible!
Do you need proof of purchase for a repair? It's not like it could be out of it's warranty. If you do then contact the retailer or get a bank statement.
You're not alone though. I have a small guy inside mine waving a torch at me just above the home key. He's a little sh*t, but I'm the bigger person so choose to ignore him.
I have to agree with these guys. I'm on my 3rd or 4th HTC product and I'm here to tell you that their service is SECOND TO NONE.
They are one of the few companies if you call their customer service, they actually answer the phone, speak english and resolve your problem without putting you on hold.
Call them, you shouldn't have any issues.
Mark
Wow, I already feel so much better. I mean i was so hyped up with the VGA screen with this phone but it did let me down. I hope HTC acknowledge this problem and fix it for me.
I had initially contacted HTC America for repairs and they told me to call Europe. I did but they were closed. I sent out an email to HTC europe and I'm waiting for a response. Maybe it's better if I pick up the phone and call them in person?
I will report tomorrow if anything happens in regards to this topic.
UPDATE:
I contacted HTC America and told them about my problem, and to my surprise they were extremely helpful thus far and are taking my phone in for repair.
They asked where the phone was purchased and I told them, but did not ask for a proof of purchase.
I will be sending it out tomorrow and hopefully receive it back in 2 weeks time maximum. After that, let the modding begin
+1 for HTC support - really great service.
EDIT:
Forgot to mention; First person I talked to was not able to help me out and told me to contact HTC Europe. Hung up the phone and called again and I went right through
Vector-SS said:
UPDATE:
Forgot to mention; First person I talked to was not able to help me out and told me to contact HTC Europe. Hung up the phone and called again and I went right through
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some muppets do occasionally escape form jim hensons workshop!
Had to send mine in for repair due to the earpiece speaker had an annoying buzz at medium to high levels. Called HTC UK, told them the problem, they said they can repair it no problem, they sent an UPS delivery driver to collect my phone from my house. They received it next day.
Took about 10 days in repair but came back today well packed in a small box, gave it a good test and it now works perfectly .
When I received it back they left the test rom, radio and boot screen on it and wiped the internal storage. Made a backup before I sent it though .
First repair I have sent to HTC as usually all my HTC phones I have are through Orange UK and if I have any faults, they send out a replacement handset in less than 24hrs to the door, driver gives me new phone and I give them the faulty one .
For excellent customer service I give HTC a 10 out of 10
So maybe I should wait a couple more weeks before I send it in. Then there is a possibility of a replacement with a working US 3G version
Hi I have a Polish Milestone with 2.1 from I get a lot of complaints from friends that they don't hear me well during phone calls. I think it has something to do with Crystaltalk. Does anybody has the same or does anybody knows a solution for this?
Hi there, I've got the same problem and I'm discussing about it on another forum, in Italian language, but we didn't find any solution yet. Do you speak Italian? Have you find other informations around on it?
Hi,
it seems that this issue is, sadly, common to a lot of Droid/Milestone owners.
If you check the Motorola owners' forum, under the Milestone section, there is a "mechanical" solution!
Unfortunately it is not a problem of software...pls go to motorola owners forums and search for the thread: "Motorola milestone horrible sound quality issues please advise"
I tried it and it worked.
In poor words it seems that a metal band on the back of the ear speaker (under a plastic cover) is vibrating and causes the problems of fading voices, metallic voices and tunnel effect...
Putting a piece of paper/rubber/or something similar between the metal and the body of the telephone stops the vibrations and the voice turn back to normal.
(but please follow the link, there are also self-explanatory pictures - more easy to do than to explain)
In my experience it works!
Well, for some time it worked but I had to open the plastic cover again after some days to fix again the paper that moved from position and, now, I will have to do again 'cause my friends are saying again that they don't hear me.
So, it is not an "official" solution, but if you read deeply in the forums, there is a huge number of customers complaining against Motorola as the company is not saying anything about this matter, as if it doesn't exist!!!
good luck!,
bye,
Mauro
Hello
I'm really really frustrated.
I have an issue with my headphone jack. The sound from my headphone comes only from the left ear. I tried 4 different headphones and they all have the same problem.
I am on android marshmallow..
My phone still has warranty but I had a loooong story with the warranty company here in Canada.
The first issue with the phone's vibration.. The vibrating device was faulty and it made weird sounds.. So I sent the phone to be fixed because I'm covered by the warranty. After few weeks I received the phone with the same problem, so I talked to them and they told me to send it back to them.. After few weeks I receive a replacement but the replaced phone had the same problem and an additional problem.. The volume buttons were loose.. Very loose (apparently the phone that I have received is more faulty than the first phone).. I got really mad and I called them again and they told to send it back again.. (They are playing some kind of a sick game) so I've sent it back again. They called me and told me that the phone is water damaged and I'm no longer under warranty coverage... I did not believe what I heard.. I'm 100% sure that my phone did not go even near water.. Any way I got over it and received the phone today.. I upgraded the phone to marshmallow via adb and promised my self that I will never deal with this company again ... Tonight I wanted to listen to some music through my headphones but the sound is coming only through the left side... Apparently they managed to ruin my phone even more!
I'm really really really mad and frustrated..
I need Help !
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I'm thinking of replacing the headphone jack myself..
I saw a video on youtube and it looks easy.. Plus the peace only costs $10
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