Related
I got a defective unit tuesday the 17. I called on hold for an hour. They sent me an email stating
Hi Tchalla,
"Thank you for contacting Google. It was a pleasure getting to speak with
you today. As promised, I've forwarded your case to a specialist to begin
working to resolve your issue as soon as possible.
In the meantime, if you come across any other information that you'd like
to pass along, please feel free to reply to this email. Your responses
will automatically go to the specialist working on your case.
Thanks again for your patience and understanding.
Regards,
Will
The Google Play Team"
still no response back. I wasn't expecting them to ship a replacement right away. They could have at least given me a time frame as to when they could. I will never buy from play store again. All you google fan boys or employee on here. Its not unreasonable to except communication from a retailer when dealing with defective items sold.
still no reply
Everyone agrees that it sucks to get defective products. But that doesn't make xda your personal complaints department. Don't start threads just to whine.
I think you're being a bit too sensitive on the issue...more than half of people that pre-ordered still haven't even received them. They're absolutely not going to replace yours before others get theirs. I understand you want more communication, but you've been given a written record (email) that they've taken your case and will help you with it. Now it's the weekend...so wait until Monday and see what happens.
I think there's a huge problem with this generation when dealing with patience. I'm sure Google will do whatever is required to satisfy you. Every problem I've had with them in the past they've gone completely out of their way to fix.
That reply is normal
I received my 2nd unit same screen raise problem with a dead pixel to go with it debating on if I should get a third unit or not don't think I am even tho I really want the device I just can't do loose screens or dead pixel
Sent from my SGH-T999 using xda app-developers app
slack04 said:
Everyone agrees that it sucks to get defective products. But that doesn't make xda your personal complaints department. Don't start threads just to whine.[/QUOTe
So, i have this right you can whine about my whinning but i cant whine about my personal exp. Good to know
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slack04 said:
Everyone agrees that it sucks to get defective products. But that doesn't make xda your personal complaints department. Don't start threads just to whine.
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Click to collapse
hotleadsingerguy said:
I think you're being a bit too sensitive on the issue...more than half of people that pre-ordered still haven't even received them. They're absolutely not going to replace yours before others get theirs. I understand you want more communication, but you've been given a written record (email) that they've taken your case and will help you with it. Now it's the weekend...so wait until Monday and see what happens.
I think there's a huge problem with this generation when dealing with patience. I'm sure Google will do whatever is required to satisfy you. Every problem I've had with them in the past they've gone completely out of their way to fix.
Click to expand...
Click to collapse
I would disagree. As stated not looking to get it replaced before others receive their fist unit just wanted a timeline as to when this would be. They have not met the timeline they stated to me.
That does suck but its only been two or three business days. I don't think that's unreasonable and I'm betting they will make good on it. I think that for future purchases you may want to consider a local retailer to avoid having to wait for an online retailer, just based on my past experiences and what it seems like is important to you.
Most retailers are very lenient on returns and exchanges within the first fourteen days. However I think Google is more likely to replace the device immediately than some brick and mortar stores. They both have pros and cons but I've always had good luck with third party retailers gong above and beyond to keep a customer happy.
I hope things work out good for you in the end, and I'm pretty sure they will. Most likely they're well aware of your issue and they might already be looking into it, I wouldnt speculate that just because you haven't heard from them that they're ignoring you.
Sent from my Nexus 7 using xda premium
CharliesTheMan said:
That does suck but its only been two or three business days. I don't think that's unreasonable and I'm betting they will make good on it. I think that for future purchases you may want to consider a local retailer to avoid having to wait for an online retailer, just based on my past experiences and what it seems like is important to you.
Most retailers are very lenient on returns and exchanges within the first fourteen days. However I think Google is more likely to replace the device immediately than some brick and mortar stores. They both have pros and cons but I've always had good luck with third party retailers gong above and beyond to keep a customer happy.
I hope things work out good for you in the end, and I'm pretty sure they will. Most likely they're well aware of your issue and they might already be looking into it, I wouldnt speculate that just because you haven't heard from them that they're ignoring you.
Sent from my Nexus 7 using xda premium
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Click to collapse
I not complaining about waiting for new device. I just wanted a ballpark as to when they will replace it 72 hour you should be able to say it will be a month or 2 weeks for a replacement.
What's the problem with your N7?
Maybe someone here can help......
Sent from my Galaxy Nexus using Tapatalk 2
Line dead pixel i dont think you fix that
Sent from my SAMSUNG-SGH-I997 using xda app-developers app
Like that out the box
Sent from my SAMSUNG-SGH-I997 using xda app-developers app
Ouch....nope....you're right
Sent from my Galaxy Nexus using Tapatalk 2
Ok I got my nexus 7 early Friday morning as soon as I turned it on I notice that the upper left hand corner was faded or has light bleed. Ok I played around with it for a while. I have no other issues with this device. I called Google customer support and told the nice representative that my device had screen issues and I want a replacement she said ok but I won't be able to receive a replacement on a 16gb for at least 2 weeks. So I said ok, she then emailed ten minutes later confirming my request. But then this morning I see the full charge of the nexus 7 and shipping back on my bank card and its still there up till now, so I'm confused. Haven't heard anything back from Google either. Anyone know what's going on here?
Sent from my EVO using xda premium
Well, I for one did not expect Google to mess up this bad.
They run the biggest Data centers and networks in the world.
And they can't manage to have a good system for Ordering/Shipping phones?
I might just send them an email asking them why they don't purchase a small company that deals with shipping/orders.
They might as well do that as it will save them in the future.
About two Weeks late bro
Yeah I know, I just never got around to making this thread.
I read on another forum that even after the second launch they were still blown away by how many people were still purchasing the n4. I think they were just unprepared and should've waited for the others to receive their phones from the 13th.
Perhaps this really the way they had planned it to go. All the publicity, the rarety bringing prices up.
At this point I find it hard to believe that most of us all knew oy would be big which is why we waited all night, etc. There is no way they could not know.
In the end this may turn out very well as long as they get any issues sorted quickly.
I read an article today that apple is releasing a $200 iPhone to compete with Google. Go figure, Google is changing everything!
sent via xda premium with nexus 7 while waiting for my back ordered Nexus 4-hoping for it today or tomorrow!!
imtiax said:
Well, I for one did not expect Google to mess up this bad.
They run the biggest Data centers and networks in the world.
And they can't manage to have a good system for Ordering/Shipping phones?
I might just send them an email asking them why they don't purchase a small company that deals with shipping/orders.
They might as well do that as it will save them in the future.
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Click to collapse
I think you don't understand with over 100 million android users even if like 3-4 % decide they want this phone that's 4 million orders. Even the best servers in the world can't handle millions of people hitting a site and mashing F5.
Its called DDOS attack and all us crazy Nexus 4 purchasers were doing that to Google.
Sent from my Nexus 7 using Tapatalk 2
Well I was referring to the Stock Issue, they should have been prepared.
An Android with 2GB ram and a Quad Core Processor is a must have. Especially for that dirt cheap price.
mobilehavoc said:
I think you don't understand with over 100 million android users even if like 3-4 % decide they want this phone that's 4 million orders. Even the best servers in the world can't handle millions of people hitting a site and mashing F5.
Its called DDOS attack and all us crazy Nexus 4 purchasers were doing that to Google.
Sent from my Nexus 7 using Tapatalk 2
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Click to collapse
Don't forget all the stupid apps and scripts constantly polling the servers for updates...
Hardly surprising the have problems coping with demand...
Sent from my Nexus 7 using Tapatalk 2
I think it was all very last minute, the phones probably weren't even being made until the final month to launch, probably why there are shortage and build quality issues. LG are probably all hands on deck right now and maybe the cheap price Google are selling them at is slowing things down as LG and carriers are not happy?
Who knows but Google has the money to jut pay them to keep making.
imtiax said:
Well I was referring to the Stock Issue, they should have been prepared.
An Android with 2GB ram and a Quad Core Processor is a must have. Especially for that dirt cheap price.
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Click to collapse
If I were Google, based on previous experience I'm not surprised .
Nexus s didn't sell that well, galaxy nexus as well, so even taking both numbers in to the account its probably not even half what is being sold when it comes to nexus 4
And like someone said earlier. 2-4 % out of some few hundred million people its a hell of a lot of orders .
Look at apple they practically have the same problems after every new iPhone. Their webpage is damn slow ,yes it still works but it rather unusable .
Talk in to account that searching is less data hungry than purchasing. All purchasing has to be verified with banks, checked on server if everything is valid etc oh and it has to go through SSL
Sent from my Nexus 4 using xda premium
1. What was wrong with posting in one of the 15 other threads of this nature? Its one of the rules to search before you post. You didn't. reported for rule breaking and spamming the forum.
2. Only ppl who didn't get the phone and have a veruca salt complex care.
3. You have no idea how to run a company at all. I doubt you can barely keep your basement dwelling clean, let alone tell google how they should do business. Especially when the phone is sold out ...Twice.....Seems they are doing just fine.
And
4. Whats super retarded is that if they never would have sold out / had any issues the same ppl would have created "Google fail" threads because they couldn't even sell out the flagship device.
http://forum.xda-developers.com/showthread.php?t=2004241
I have a theory as to why the Nexus 4 is out of stock, and for such a long time. This may or may not have been mentioned before (probably has) but I just wish to discuss it. Remember, this is purely speculation.
The reason LG has only made around 400,000 handsets and starved production was due to their own flagship, the LG Optimus G. Every single thing about this phone, is IDENTICAL to the Nexus 4, besides the fact the N4 is rocking stock stock android and the aesthetics are slightly different. The N4 has an advantage among the developer community with it being able to be torn apart and tweaked and tinkered with, unlike the OG which LG is still being a little b____ about the bootloader on many of their recent phones.
The 16GB LG Optimus G is $800 here in Australia, and the 16GB Nexus 4 is $400. You do the math.
I don't know if LG's actuaries are idiots or something, but they would have known about the guaranteed success of the next Nexus device, going on the sales figures of all the other devices. LG thought that making a tiny amount of profit on every Nexus device and in turn increasing their companies reputation in the mobile business, was worse than not making ANY profit on their CRAPBOX 3000 (LG Optimus G). I can see where they are coming from, as they don't want their spectacular flagship to be left in the dust with full stock, but zero sales so basically I think they were just chucking a cry or something.
SO DON'T HATE ON GOOGLE FOR THE LACK OF NEXUS'
What you can hate Google for, is choosing LG in the first place. Yeah, they may of felt generous and were trying to support them but at the cost of their own company getting hated? Why didn't they just buy LG like they did with Motorola, and that would be the end of it? When I heard of the new Nexus Device, I celebrating because for some reason I thought they were going to choose HTC for production (who knows why). Nek minnit, they choose some struggling company that either can't or won't keep up with production.
This may of looked like a run-out-of-the-mill rant, but this was some, high-quality, researched ranting skills to pay the bills.
Discuss.
^ not sure what you meant by high quality research as I don't see any evidence, references and all I can see is pure speculations that have been floating around in this forum since the day problems with stock started.
Do share some of your research details with us to base your ideas that has some concrete evidence of what you are assuming I'd happening and I'll gladly click thanks button under your name
Sent from my Nexus 4 using xda app-developers app
gie62001 said:
^ not sure what you meant by high quality research as I don't see any evidence, references and all I can see is pure speculations that have been floating around in this forum since the day problems with stock started.
Do share some of your research details with us to base your ideas that has some concrete evidence of what you are assuming I'd happening and I'll gladly click thanks button under your name
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
Yeah he did say it was purely speculation. Whatever the reason, the lack of stocks is simply annoying.
Sent from my Nexus 7 using xda premium
I fail to see how you guys can always come up with such gossip.
Google has made contracts with LG and they are producing the amount Google demanded.
Whether it was Google ordering just a tiny amount of phones, or LG can't keep up with production, due to manufacturing errors or anything else, we will never know.
Also, LG is not a bad hardware manufacturer. They do have the capability to spit out hundreds of thousand devices a month, and they've proven that they can.
For your info: devices produced in October: 75k
Devices produced in December: 400k
As you can see, they can definitely keep up with the demand, it's probably just Google ordering only tiny amounts of it.
A contract breach, as in simply not delivering the amount of phones Google demanded, would have legal consequences for them, so I guess they will be thinking twice before hampering the production.
Cheers.
Lg has good hardware? Hmmmm...i don't know. Have you hold Lg L9 or L7, its a pure piece of ****. Quality zero. Maybe they build good displays and parts, but housing of every device is ****y. TVs also.
Sent from my HTC Sensation Z710e using Tapatalk 2
Nuu~ said:
I fail to see how you guys can always come up with such gossip.
Google has made contracts with LG and they are producing the amount Google demanded.
Whether it was Google ordering just a tiny amount of phones, or LG can't keep up with production, due to manufacturing errors or anything else, we will never know.
Also, LG is not a bad hardware manufacturer. They do have the capability to spit out hundreds of thousand devices a month, and they've proven that they can.
For your info: devices produced in October: 75k
Devices produced in December: 400k
As you can see, they can definitely keep up with the demand, it's probably just Google ordering only tiny amounts of it.
A contract breach, as in simply not delivering the amount of phones Google demanded, would have legal consequences for them, so I guess they will be thinking twice before hampering the production.
Cheers.
Click to expand...
Click to collapse
Lol, do you think "hundreds of thousands of devices a month" is anywhere near enough for a $600 phone priced at $350? Try several millions a month.
Oh and those production numbers were just speculation (albeit a logical one). No one knows the exact numbers.
Why does everyone blame LG? Is there a valid excuse for Samsung taking forever to restock the Nexus 10?
Sent from my Nexus 4 using xda app-developers app
Good point. Google is just building the hype. If they wanted to really earn money on N4 they would behave differently.
Sent from my HTC Sensation Z710e using Tapatalk 2
ed10000 said:
Lol, do you think "hundreds of thousands of devices a month" is anywhere near enough for a $600 phone priced at $350? Try several millions a month.
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Yes, 400k might not be enough. But don't expect the nexus to sell like the iPhone or a Samsung galaxy. There simply is no marketing at all for the nexus. Companies like Apple and Samsung invest millions every year into marketing. Have you ever seen a nexus 4 ad other than on YouTube?
Probably not. The nexus' demographic is mostly tech enthusiasts.
I don't think LG is intentionally halting the manufacturing process, i mean they would be really stupid to do so, some of of you seem to forget that one of the biggests ways to sell is having quantity over price, if LG sells 5 million Nexus 4 that would make them a ton more money than selling 1 million Optimus G :laugh: , also it doesn't hurt that a lot more people are talking good stuff (regarding quality) about them, that could never hurt a company .
What LG did on purpose (in my opinion) was refusing to provide a 32 gb version of the phone , so if people want more storage (and LTE) they should buy the Optimus G
hundreder said:
Lg has good hardware? Hmmmm...i don't know. Have you hold Lg L9 or L7, its a pure piece of ****. Quality zero. Maybe they build good displays and parts, but housing of every device is ****y. TVs also.
Sent from my HTC Sensation Z710e using Tapatalk 2
Click to expand...
Click to collapse
I had a 2012 47" LG HDTV and the housing was actually pretty nice. They used some type of real brushed metal for the housing instead plastic made to look like brushed metal like other manufacturers. I ended up returning it for a bigger TV though.
Sent from my Nexus 4 using xda app-developers app
hundreder said:
Lg has good hardware? Hmmmm...i don't know. Have you hold Lg L9 or L7, its a pure piece of ****. Quality zero. Maybe they build good displays and parts, but housing of every device is ****y. TVs also.
Sent from my HTC Sensation Z710e using Tapatalk 2
Click to expand...
Click to collapse
I disagree. I had a g2x and it was awesome except for the software. When is the last time you had a phone with HDMI out??? G2x had it, also was the first device with dual core.
Sent from my Nexus 4 using xda app-developers app
Nuu~ said:
Yes, 400k might not be enough. But don't expect the nexus to sell like the iPhone or a Samsung galaxy. There simply is no marketing at all for the nexus. Companies like Apple and Samsung invest millions every year into marketing. Have you ever seen a nexus 4 ad other than on YouTube?
Probably not. The nexus' demographic is mostly tech enthusiasts.
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Click to collapse
Actually I've seen nexus 4, 7 and Samsung chromebook adverts in newspapers and on advertising boards on the London underground. Haven't seen any marketing for the nexus 10 though.
Sent from my Nexusâ´ using xda premium
Sent from my Nexus 4 using Tapatalk 2
Blame Google because they are paying LG and someone really messed up in projecting how many to produce.
I mean last time it was Verizon holding it back so Google had to plan better this time.
Sent from my Galaxy Nexus using Tapatalk 2
Nuu~ said:
Yes, 400k might not be enough. But don't expect the nexus to sell like the iPhone or a Samsung galaxy. There simply is no marketing at all for the nexus. Companies like Apple and Samsung invest millions every year into marketing. Have you ever seen a nexus 4 ad other than on YouTube?
Probably not. The nexus' demographic is mostly tech enthusiasts.
Click to expand...
Click to collapse
I'm sorry but this post is complete and utter rubbish. I have seen more adverts on telly for nexus 4 and nexus 7 than I have Samsung devices in the last month, so you cannot claim that there is no marketing at all. Get your facts straight.
Add to that the nexus adverts had me thinking it was an advert for an iPad, and Google are pretty bloody clever with their advertising.
biffsmash said:
I'm sorry but this post is complete and utter rubbish. I have seen more adverts on telly for nexus 4 and nexus 7 than I have Samsung devices in the last month, so you cannot claim that there is no marketing at all. Get your facts straight.
Add to that the nexus adverts had me thinking it was an advert for an iPad, and Google are pretty bloody clever with their advertising.
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Click to collapse
I can only speak for my country, but advertising for the nexus 4 is nonexistent here.
Hell, the only nexus ad I've ever seen was for the nexus s a few years ago. On the other hand, there are Samsung and Apple ads multiple times a day.
And I know that this is the case for a lot of countries.
biffsmash said:
I'm sorry but this post is complete and utter rubbish. I have seen more adverts on telly for nexus 4 and nexus 7 than I have Samsung devices in the last month, so you cannot claim that there is no marketing at all. Get your facts straight.
Add to that the nexus adverts had me thinking it was an advert for an iPad, and Google are pretty bloody clever with their advertising.
Click to expand...
Click to collapse
Which country?
rogerski1 said:
I disagree. I had a g2x and it was awesome except for the software. When is the last time you had a phone with HDMI out??? G2x had it, also was the first device with dual core.
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
Yeah, but the O2X also doesn't have enough RAM, the proportions are a bit off and the spontaneous shut downs were never fully fixed. I have owned one for the past year and a half and wouldn't recommend it to anyone.
draugaz said:
Which country?
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"telly" suggest the UK or somewhere there which makes sense as someone else says the "Tube" and such which is London's subway .
In the USA however, there is 0 ads on TV for the Nexus 4, there are some for the Nexus 7 but NEVER has there been one for the Nexus 4 or 10. Not even in the newspaper other than reviews and such mentioning it. Maybe that's why they don't however as they've already got tons of (positive) press here. In general, you advertise to get your name out there and build brand, once you are out there and everyone knows your name you tend to save those ad dollars.
After hearing all the bad news about execs leaving HTC because the companys not doing well etc, etc!
Thought it's time for some good news:
HTC is close to 5 Million units sold (Shipped to carrier's) thats 50% of what Samsung claims.
The fact that HTC is having shortages is proof that those #'s are mostly in consumer's hands rather than retailers.
http://news.cnet.com/8301-1035_3-57...ches-about-5-million-units-sold-since-launch/
Sent from my HTCONE using xda premium
Difference is, Samsung has a massive product line.
HTC, pretty much all they have is the One, since First was a utter flop (whodathunkit?!)
wonshikee said:
Difference is, Samsung has a massive product line.
HTC, pretty much all they have is the One, since First was a utter flop (whodathunkit?!)
Click to expand...
Click to collapse
Also remember the HTC One isn't avalible for Verizon... That is 5 million sales on the "smaller" carriers.
wonshikee said:
Difference is, Samsung has a massive product line.
HTC, pretty much all they have is the One, since First was a utter flop (whodathunkit?!)
Click to expand...
Click to collapse
I'm comparing the One to S4 (Apple's to Apple's)! Not whole manufacturer division sales.
Sent from my HTCONE using xda premium
numus said:
Also remember the HTC One isn't avalible for Verizon... That is 5 million sales on the "smaller" carriers.
Click to expand...
Click to collapse
...yet.
This is still in the rumor mill. And it really does sound like it's gonna happen. They may not have released it to Verizon right yet because the demand would crush any opportunity of them meeting it. That being said, next month when the component providers kick up their orders, and HTC starts getting more produced, it's going to explode when it's been predicted to be released on Verizon. This will be huge.
eXplicit815 said:
...yet.
This is still in the rumor mill. And it really does sound like it's gonna happen. They may not have released it to Verizon right yet because the demand would crush any opportunity of them meeting it. That being said, next month when the component providers kick up their orders, and HTC starts getting more produced, it's going to explode when it's been predicted to be released on Verizon. This will be huge.
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If they give Verizon one with an SD slot..
..omg, I'm going to be so pissed. Not only would they be kicking dirt in the face of the other users but completely prove themselves to be liars about the "not enough room" crap.
They would have such a gigantic **** storm. I'm sure they'd get **** if they got a 64GB version though..
...be careful how you announce the Verizon version, HTC. All I'm saying.
Sent from my HTC One
S4 also has way more advertising and they bash apple in their ads. HTC just needs to kick up their advertising and promotions like Samsung has.
The s2 is a horrible device and I still get customers coming in asking for it because Samsung is advertising it still. I have to spend extra time to convence the customers that signing a 2 year agreement on the s2 is a terrible idea.
Sent from my HTCONE using xda premium
It's going to be the DNA 2
Sent from my HTCONE using xda premium
Supply and demand, Verizon should just announce it already. Remember the long lines Apple releases first created. It would be great if an HTC device could drive the same traffic to stores. If Verizon releases and says quantities are limited it very well could cause great success with a limited supply should the current devices in the market on other carriers (like the one I have on Sprint) continue to amaze everyone I show.
Sent from my HTCONE using Tapatalk 2
cfendrick said:
Remember the long lines Apple releases first created. It would be great if an HTC device could drive the same traffic to stores.
Click to expand...
Click to collapse
No, android fans are smarter than that. There are better ways of getting a bleeding edge device than sleeping on concrete at the stores doorstep.
Sent from my HTCONE using Xparent Blue Tapatalk 2
So I've been having problems with my Nexus 4 device since I've received one, and now on my third. The usual over heating issues, screen blemishing, battery life issues, problems with people hearing me, etc. Have all been issues I've had with my replacements. So, I called today and told the young woman about my issues and I asked if LG has just dropped the ball on this product, in terms of manufacturing. It was a nice convo and she asked if I would like a refund. I said no, because I've had a Nexus 4 since November, and I felt it would be wrong to get my money back. She says let me put you on hold and I'll order a replacement. After about 30 seconds, she comes back on the phone and tells me I should do the refund. She said if I could wait a couple weeks with my phone and send it back, it would be "in my best interest". I jokingly said "ohhh so you're saying to get my money back and get the Nexus 5 next month!". Expecting the usual stating of ignorance on the subject, she just says, "yes, you can use the refund to get a new phone". I didn't want to get her in trouble so I basically said gotcha, thanked her, and now I'm getting a full refund. Google is so classy, and I wanted to share this with everyone.
So, the wait for the next release seems to be shorter than we expect (early October?). What do y'all think about this? Is this a sign of things to be soon?
Sent from my Nexus 4 using xda app-developers app
........
We all know there a new nexus out every year so yea. This is nothing new.
Sent from my Nexus 4 using Tapatalk 4
nikeman513 said:
So I've been having problems with my Nexus 4 device since I've received one, and now on my third. The usual over heating issues, screen blemishing, battery life issues, problems with people hearing me, etc. Have all been issues I've had with my replacements. So, I called today and told the young woman about my issues and I asked if LG has just dropped the ball on this product, in terms of manufacturing. It was a nice convo and she asked if I would like a refund. I said no, because I've had a Nexus 4 since November, and I felt it would be wrong to get my money back. She says let me put you on hold and I'll order a replacement. After about 30 seconds, she comes back on the phone and tells me I should do the refund. She said if I could wait a couple weeks with my phone and send it back, it would be "in my best interest". I jokingly said "ohhh so you're saying to get my money back and get the Nexus 5 next month!". Expecting the usual stating of ignorance on the subject, she just says, "yes, you can use the refund to get a new phone". I didn't want to get her in trouble so I basically said gotcha, thanked her, and now I'm getting a full refund. Google is so classy, and I wanted to share this with everyone.
So, the wait for the next release seems to be shorter than we expect (early October?). What do y'all think about this? Is this a sign of things to be soon?
Click to expand...
Click to collapse
All right, I'm going to be honest. I came into this thread expecting a link to some random website that "confirms" the Nexus 5. Thankfully, I was wrong.
That's really cool, man. I'm sure if she got found out, she could get in some serious trouble, so it's kind of cool to see a CSR looking out for a customer instead of staying quiet and keeping their head down. One thing to note though: I'm sure when you said "next month", the kind woman interpreted that as "around next month". I don't think she was actually quoting you a timeline, just kind of saying that it'll come out here soon so you should get a refund.
I've never had any of the issues stated. Maybe it's just bad parts or bad timing. But I'd never give up on my Nexus 4. I love that phone and I'd support it all the way.
Misledz said:
I've never had any of the issues stated. Maybe it's just bad parts or bad timing. But I'd never give up on my Nexus 4. I love that phone and I'd support it all the way.
Click to expand...
Click to collapse
How has your battery life been?
Artego said:
How has your battery life been?
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Click to collapse
Because some people say that screen time is at max 5 hours. I barely even touch 5 hrs. So I'd say abysmal.
Sent from my Nexus 4 using Tapatalk 4
Thanks for the positive replies. She probably did mean October in terms of month, not actually 30 days, but still, I thought you all would like this info. Still I didn't release her name to protect her, but she was a very nice girl who understood my issues, and even confirmed that they existed. I get about 6 hours of usage. I probably use my phone less than average. I worm for VZW and use the GS4 more, due to LTE being faster than Net10. Anyone know a better prepaid service for the $? Net10 has been kind of slow recently... Google Now takes a while to interpret with 3 bars HSPA+. Proxy maybe the problem?
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nikeman513 said:
Thanks for the positive replies. She probably did mean October in terms of month, not actually 30 days, but still, I thought you all would like this info. Still I didn't release her name to protect her, but she was a very nice girl who understood my issues, and even confirmed that they existed. I get about 6 hours of usage. I probably use my phone less than average. I worm for VZW and use the GS4 more, due to LTE being faster than Net10. Anyone know a better prepaid service for the $? Net10 has been kind of slow recently... Google Now takes a while to interpret with 3 bars HSPA+. Proxy maybe the problem?
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Wait, this is a conversation you had with Google customer service, or your wireless carrier? If it was Google, I can only assume that (since they are discontinuing the Nexus 4), the only way to refund or give you a "replacement" would be with a new model. T-Mobile does this all the time. If you have a phone under current warranty and they discontinue, they will give you the next "better" phone in line.
As for your Google Now, is that only when you use voice to text?
lbingham said:
Wait, this is a conversation you had with Google customer service, or your wireless carrier? If it was Google, I can only assume that (since they are discontinuing the Nexus 4), the only way to refund or give you a "replacement" would be with a new model. T-Mobile does this all the time. If you have a phone under current warranty and they discontinue, they will give you the next "better" phone in line.
As for your Google Now, is that only when you use voice to text?
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It's not necessarily the best phone in line. They give you something of similar price or similar specs. But nothing better in those terms. I've also had to deal with them in terms of this and was told on a few occasions they rarely or never do this anymore. They will keep sending you the same device. Only time they won't is if the device is out of stock or discontinued. Even then you won't like the options and its not something you can pick.
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monkeypaws said:
It's not necessarily the best phone in line. They give you something of similar price or similar specs. But nothing better in those terms. I've also had to deal with them in terms of this and was told on a few occasions they rarely or never do this anymore. They will keep sending you the same device. Only time they won't is if the device is out of stock or discontinued. Even then you won't like the options and its not something you can pick.
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Very true that you can't pick. Maybe you had some bad luck. My friend just returned his HTC One S and T-Mo offered him a Nexus 4. Seems like a better phone to me. Also, Google usually only has one phone to offer; and, in this case, I know I would like the option.
I can only imagine how big the "Nexus 5 order and shipping thread" will be this time. Everyone is going to be so worried about getting their new phone and contemplating reasons with everyone as to why it does not ship right away, or any other problems we all had during the 4 release lol. I hope this release goes smooth and that Google has upgraded their website servers since then...
October 30.
October 14
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lbingham said:
Wait, this is a conversation you had with Google customer service, or your wireless carrier? If it was Google, I can only assume that (since they are discontinuing the Nexus 4), the only way to refund or give you a "replacement" would be with a new model.
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Why do you say that? Apple stores still carry iPhone 3gs' for replacements. Usually they will ramp down production but are still able to produce enough warranty phones for quite some time.
bozzykid said:
Why do you say that? Apple stores still carry iPhone 3gs' for replacements. Usually they will ramp down production but are still able to produce enough warranty phones for quite some time.
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I don't know a ton about Apple's returns, especially on a 3gs. It seems crazy that Googlr would continue buying Nexus 4s and stop selling them. It's not like Apple who produces their own product. Also, I'd imagine those replacement 3gs are probably refurbs, not new.
Anyway, I hope the OP keeps us updated with what happens. I'm curious to find out why they would say it is in his best interest to wait.
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