[Q] Whatsapp Notification LED on HTC One - One (M7) Q&A, Help & Troubleshooting

Hi guys,
Ever since an update recently, my LED notification hasn't been working for my HTC One, may I ask is it the same with any of you guys too? Just to know this is a common issue and not an isolated one. Thanks!
Stan

HTC one LED doesn't work.
Stanlehh said:
Hi guys,
Ever since an update recently, my LED notification hasn't been working for my HTC One, may I ask is it the same with any of you guys too? Just to know this is a common issue and not an isolated one. Thanks!
Stan
Click to expand...
Click to collapse
Same here. I've been experiencing the same issue. I have an htc one locked to Bell and ever since the 4.3 update my LED light will not light up for any notifications. I did a test to make sure the LED still works and it tested fine so I know its not a hardware issue. Also it does still light up orange while charging and green when fully charged. Although, After I unplug the phone from the charger the green light (that shows up when it's fully charged ) stays lit up for about 30 seconds then the green LED finally turns off. Anyone know a fix for this ?

I'm also having the same problem, but the LED turns on when the phone is charging...

In whatsapp, check in: Settings -> Notification -> Color of led, and set it to green
It's working fine here

I have the same problem, after updating to 4.3, the green led doesn't light up anymore for notifications. Only when battery is 100%

I have the problem too. Not only for whatsapp, for all other notifications, my green led never blinks after i've updated to 4.3. I have even thought about giving the phone to service, to repair it. Can someone help us? Is it the only way to downgrade the firmware to 4.2.2.? But I don't know how to do it...

danielr18 said:
I have the same problem, after updating to 4.3, the green led doesn't light up anymore for notifications. Only when battery is 100%
Click to expand...
Click to collapse
007jami said:
I have the problem too. Not only for whatsapp, for all other notifications, my green led never blinks after i've updated to 4.3. I have even thought about giving the phone to service, to repair it. Can someone help us? Is it the only way to downgrade the firmware to 4.2.2.? But I don't know how to do it...
Click to expand...
Click to collapse
Both have done a factory reset?

Guich said:
Both have done a factory reset?
Click to expand...
Click to collapse
I don't know if it is a factory reset but I did this :
Performing a factory reset from settings
Go to Settings, and then tap Backup & reset.
Tap Reset phone.
If you also want to delete media and other data on HTC One, select Erase all data.
Tap OK.
It is taken from HTC Support Page. I did this but the problem still occurs

007jami said:
I don't know if it is a factory reset but I did this :
Performing a factory reset from settings
Go to Settings, and then tap Backup & reset.
Tap Reset phone.
If you also want to delete media and other data on HTC One, select Erase all data.
Tap OK.
It is taken from HTC Support Page. I did this but the problem still occurs
Click to expand...
Click to collapse
Yeah, i mean this.
So, is strange.
However, there is another factory reset, but you will love all your sd card, you will do it?

Guich said:
Yeah, i mean this.
So, is strange.
However, there is another factory reset, but you will love all your sd card, you will do it?
Click to expand...
Click to collapse
If it definitely will work i am ready to do it. But i think downgrading to 4.2.2 will definitely solve the problem

007jami said:
If it definitely will work i am ready to do it. But i think downgrading to 4.2.2 will definitely solve the problem
Click to expand...
Click to collapse
For downgrade you need the s-off.
Are you in s-off?
And, i've a custom rom based on 4.3 official by htc, my led work fine...

Guich said:
For downgrade you need the s-off.
Are you in s-off?
And, i've a custom rom based on 4.3 official by htc, my led work fine...
Click to expand...
Click to collapse
what is s-off?
you can tell us the other factory reset if it will work or another solution?

007jami said:
what is s-off?
you can tell us the other factory reset if it will work or another solution?
Click to expand...
Click to collapse
lol
s-off is the security off by htc...
There are some thread about this, search and understand.
For downgrading you need this.
However, idk, it was an advice.
You can try, me no

Related

Notifications led not working

After updating my htc one to 4.3, my notifications led is not working. It comes on when I plug it on charge, but doesn't work for anything else. Anyone else have this problem?
Same here , red only when charging, green led not working ?
Sent from my HTC One using xda app-developers app
Yep, same here, feature?
Sent from my HTC One using Tapatalk
Did you guys factory reset after upgrading? Its most likely that the LED will work after a factory reset, I didn't as it all worked lovely without this time and with kit Kat round the corner I will factory reset for that upgrade. Maybe some one knows what process drives the LED that we can try clearing and force closing? might help
Sent from my HTC One using xda app-developers app
manmikey said:
Did you guys factory reset after upgrading? Its most likely that the LED will work after a factory reset, I didn't as it all worked lovely without this time and with kit Kat round the corner I will factory reset for that upgrade. Maybe some one knows what process drives the LED that we can try clearing and force closing? might help
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Yes, I actually rooted my phone, and installed 4.3 before it was even available ota, and the notification led would not work. I then went back to stock, and received the ota update, then did a factory reset, still cant get notifications to work. It seems to be affecting a minority of handsets which I find strange.
honda1979 said:
Yes, I actually rooted my phone, and installed 4.3 before it was even available ota, and the notification led would not work. I then went back to stock, and received the ota update, then did a factory reset, still cant get notifications to work. It seems to be affecting a minority of handsets which I find strange.
Click to expand...
Click to collapse
I think we may well be a minority with this problem, there's not a lot of noise on this forum the internet in general about it, it could be a combination of apps that are causing the problem, or maybe the new Do Not Disturb feature is not running properly as that shuts down the notification Led when activated.
We know a factory reset doesn't help.
Apps I have that use the notification LED other than the stock system notification are only WhatsApp and Missed Call Reminder, I am going to try uninstalling them and see if it frees the LED up, other than that I am at a loss.
I am having the same problem after recently updating to 4.3 / 5.5 (stock Scandinavian int. unlocked version) so I will be keeping an eye on this thread and any others to see what the possible solution is.
As manmikey has said, factory reset doesn't solve it - at least a regular reset and re-install. I may reset again and set it up without importing my apps, to see if one of them is screwing it up but I don't have anything out of the ordinary which accesses the LED - only stock Messaging and Gmail. I tried LightFlow, to see if that would somehow kick it back to life and override what was causing the problem by using its testing tools, but still nothing...
So yeah, must be a combination of updates and apps which knock it out. It's not a huge issue as I still have audio notifications but it is super-handy being able to glance at my phone and see if anything has arrived. Might be fixed with 4.4, who knows...
nateema said:
I am having the same problem after recently updating to 4.3 / 5.5 (stock Scandinavian int. unlocked version) so I will be keeping an eye on this thread and any others to see what the possible solution is.
As manmikey has said, factory reset doesn't solve it - at least a regular reset and re-install. I may reset again and set it up without importing my apps, to see if one of them is screwing it up but I don't have anything out of the ordinary which accesses the LED - only stock Messaging and Gmail. I tried LightFlow, to see if that would somehow kick it back to life and override what was causing the problem by using its testing tools, but still nothing...
So yeah, must be a combination of updates and apps which knock it out. It's not a huge issue as I still have audio notifications but it is super-handy being able to glance at my phone and see if anything has arrived. Might be fixed with 4.4, who knows...
Click to expand...
Click to collapse
Finally got to the bottom of this problem which has been bugging me for weeks. If anyone is having problems with there notification led not working, do a factory reset. During the install process after resetting, DO NOT log into your google account and let it restore your apps and settings. Lo in once pone has fully booted up and manuallyrestore apps, bit of a pain if you have loads of apps, but the light is now working normal for messages, emails etc etc as it should
honda1979 said:
Finally got to the bottom of this problem which has been bugging me for weeks. If anyone is having problems with there notification led not working, do a factory reset. During the install process after resetting, DO NOT log into your google account and let it restore your apps and settings. Lo in once pone has fully booted up and manuallyrestore apps, bit of a pain if you have loads of apps, but the light is now working normal for messages, emails etc etc as it should
Click to expand...
Click to collapse
YES! Thank you so much for this! I did the reset, without restoring using my Google account and then logged in after the set up had finished. Sent a test email from another account and *BAM* the green LED flashes away. Such a nice feeling to have it back - it feels like my phone is now complete. Strange how such a small thing can make a difference to the overall user experience.
Having to reinstall and set up my apps from scratch is a small price to pay for having everything work properly.
Thanks again
honda1979 said:
Finally got to the bottom of this problem which has been bugging me for weeks. If anyone is having problems with there notification led not working, do a factory reset. During the install process after resetting, DO NOT log into your google account and let it restore your apps and settings. Lo in once pone has fully booted up and manuallyrestore apps, bit of a pain if you have loads of apps, but the light is now working normal for messages, emails etc etc as it should
Click to expand...
Click to collapse
No easy solution but a more info for those with this problem...
Seeing on this forum that restoring using Google back up did not cure the problem I thought I would try using HTC back up. I did a factory reset and then a restore from my HTC back up to try and get the notification lamp working. Unfortunately the Led still does not work after this so it looks like Honda1979s method is the only way
As a footnote I have now returned my HTC One (to Carphone Warehouse) for warranty repairs as the device has microphone/noise cancelling issues (another seemingly common problem of the HTC one) So I reported the LED not notifying as well, so lets see what comes back in 6 days..... I have a horrible feeling that HTC will shirk the repair and quote "moisture damage" even tho it has never been wet. watch this space
manmikey said:
No easy solution but a more info for those with this problem...
Seeing on this forum that restoring using Google back up did not cure the problem I thought I would try using HTC back up. I did a factory reset and then a restore from my HTC back up to try and get the notification lamp working. Unfortunately the Led still does not work after this so it looks like Honda1979s method is the only way
As a footnote I have now returned my HTC One (to Carphone Warehouse) for warranty repairs as the device has microphone/noise cancelling issues (another seemingly common problem of the HTC one) So I reported the LED not notifying as well, so lets see what comes back in 6 days..... I have a horrible feeling that HTC will shirk the repair and quote "moisture damage" even tho it has never been wet. watch this space
Click to expand...
Click to collapse
Okay still no solution but further information....
I received a replacement HTC One as the microphone issue was not repairable, the replacement device was a factory reconditioned unit with sense 5.0 & Android 4.2.2 installed. The notification LED was working when I put my sim in and subsequently after I ran HTC restore. Then I downloaded the OTA sense 5.5/4.3 update and ran it. After that update the notification LED was no longer working. At this point I am leaving it as I don't want to spend too much more of my life chasing a flashing green light, after the KitKat update I will follow Honda1979s methods and rebuild the phone from scratch and not restore from backup.
Hey guys I am the owner of a new HTC One phone
My feeling is that Swiftkey is messing up green led notification
Do you have installed Swiftkey. Because for me notification does not work after the installation of this application
Also an uninstall of it does not help. For the moment only honda solution seems working
Sent from my HTC One using Tapatalk
Solved - Notification LED not working
Just to update the post....
After the OTA update to KitKat 4.4.2 I did not restore from backups but rebuilt my HTC One as a brand new device, I can confirm the green notification LED is now working again :good:
Okay having just updated OTA to sense 6 I find yet again that the notification Led has stopped working again as a result of updating. I was expecting to have to rebuild my phone from scratch as before to get the Led working. But I discovered another way to get it working whilst installing another app.
The app is "Missed Message Flasher" and when setting it up it requires turning on in the Settings/Accessibility/Services menu. Once installed and turned on the Led works as entirely as intended
I confirmed this by uninstalling the app at which point the Led stopped working again, reinstalled and the Led works again.
I have no idea why this solves it, but I hope it helps others with this frustrating issue.
Sent from my HTC One using XDA Free mobile app
manmikey said:
Okay having just updated OTA to sense 6 I find yet again that the notification Led has stopped working again as a result of updating. I was expecting to have to rebuild my phone from scratch as before to get the Led working. But I discovered another way to get it working whilst installing another app.
The app is "Missed Message Flasher" and when setting it up it requires turning on in the Settings/Accessibility/Services menu. Once installed and turned on the Led works as entirely as intended
I confirmed this by uninstalling the app at which point the Led stopped working again, reinstalled and the Led works again.
I have no idea why this solves it, but I hope it helps others with this frustrating issue.
Sent from my HTC One using XDA Free mobile app
Click to expand...
Click to collapse
How it configures?
Enviado desde mi HTC One mediante Tapatalk
So I had the same issue.tested my led in safe mode it worked fine. Downloaded the led notifier on app in market because some reported this fixed it.disabled Google hangouts and Verizon messaging still nothing.but what did work and I'm not sure if its a combination of all the steps I took but all I simply did was cycle the do not disturb button on and then off from the top pull down bar. Hope this works for you guys.
swsd818 said:
So I had the same issue.tested my led in safe mode it worked fine. Downloaded the led notifier on app in market because some reported this fixed it.disabled Google hangouts and Verizon messaging still nothing.but what did work and I'm not sure if its a combination of all the steps I took but all I simply did was cycle the do not disturb button on and then off from the top pull down bar. Hope this works for you guys.
Click to expand...
Click to collapse
Old thread but ran into this problem a week ago on my Desire HD. Tried all kind of apps and removed all my widgets and a bunch of apps but couldn't get it fixed. I knew my LED still worked cause when I completely turned off the phone and connected it to the charger it worked. However as soon as I booted the phone the LED turned off and it only started flashing again when my battery level dropped below 14%. Notifications or charging the phone when it was on did not turn on the LED.
After I read your 'do not disturb' comment I pulled down the notification bar and noticed my quiet hours (Android 4.4.4) was switched on even though I never changed the setting (on from 11pm to 7am). Switched it off and now the light is working fine again.
Sometimes solutions are so easy ...

[Q] Screen not waking up while on phone call

Hi,
I have a brand new Xperia SP, manufactured on 2013/W50, so it's really new. It contains the latest stock firmware.
After I start or answer a call and put the phone to my ears, it's screen doesn't came back and remains off until the call is ended by the other party. No matter if I'm moving the phone away from my head, not even the hard buttons are turning the screen back on. The touchscreen is not working either. It's just stuck as if it's near to my head. I can't even hang up the call...
It happens about 80% of time. Sometimes it works as expected without any problems. Happens more often when having an incoming call after a longer period (30+ mins) or if the call takes more than 1 minute (auto screen disable time?).
As a workaround, I turned on the function that power button hangs up call, but I cannot use my touchscreen while call.
I checked the proximity sensor with the phone's diagnostic function and with cpu-z and the sensor is just working fine 100% of the time.
Is it a known bug or a hardware problem? Does it have a workaround?
hmmm
carlosmeldano said:
Hi,
I have a brand new Xperia SP, manufactured on 2013/W50, so it's really new. It contains the latest stock firmware.
After I start or answer a call and put the phone to my ears, it's screen doesn't came back and remains off until the call is ended by the other party. No matter if I'm moving the phone away from my head, not even the hard buttons are turning the screen back on. The touchscreen is not working either. It's just stuck as if it's near to my head. I can't even hang up the call...
It happens about 80% of time. Sometimes it works as expected without any problems. Happens more often when having an incoming call after a longer period (30+ mins) or if the call takes more than 1 minute (auto screen disable time?).
As a workaround, I turned on the function that power button hangs up call, but I cannot use my touchscreen while call.
I checked the proximity sensor with the phone's diagnostic function and with cpu-z and the sensor is just working fine 100% of the time.
Is it a known bug or a hardware problem? Does it have a workaround?
Click to expand...
Click to collapse
I have the same problem. It is one of the few bugs in 12.0.a.2.254 build. Guys using unofficial release of 4.3 are not facing such problems. I suggest you to wait for the official 4.3 update which will be released soon according to SONY. :good:
really?
madhukarmohan said:
I have the same problem. It is one of the few bugs in 12.0.a.2.254 build. Guys using unofficial release of 4.3 are not facing such problems. I suggest you to wait for the official 4.3 update which will be released soon according to SONY. :good:
Click to expand...
Click to collapse
thanks!
so, this is surely a known bug in the 254 firmware? I'm just wondering because I asked this on other xperia sp forums but no users complained about it.
is there a workaround for it?
yes
carlosmeldano said:
thanks!
so, this is surely a known bug in the 254 firmware? I'm just wondering because I asked this on other xperia sp forums but no users complained about it.
is there a workaround for it?
Click to expand...
Click to collapse
Yeah, few r experiencing that. i hv seen complaints in sony blog and here too. I asked this question few days back. but, I didnt get reply.
I experienced this problem once.I think it was fixed after performing a SEUS repair...Not sure though :silly:...
Try performing a factory data reset on even reset app datas
thx
UltraWelfare said:
I experienced this problem once.I think it was fixed after performing a SEUS repair...Not sure though :silly:...
Try performing a factory data reset on even reset app datas
Click to expand...
Click to collapse
thanks to both of you, I'll do factory reset and repair via PC software, and some more factory resets. that should solve the problem.
I'm wondering why an out-of-the-box phone needs a reset, but let's see
carlosmeldano said:
thanks to both of you, I'll do factory reset and repair via PC software, and some more factory resets. that should solve the problem.
I'm wondering why an out-of-the-box phone needs a reset, but let's see
Click to expand...
Click to collapse
Don't forget to backup.First of all clear the data of the Settings -> Apps(or reset them)
UltraWelfare said:
Don't forget to backup.First of all clear the data of the Settings -> Apps(or reset them)
Click to expand...
Click to collapse
thanks. I won't backup as I installed only a few apps and the phone is almost factory state. but I'll do everything else.
hope it works. thanks to all, I'll report the results.
carlosmeldano said:
thanks. I won't backup as I installed only a few apps and the phone is almost factory state. but I'll do everything else.
hope it works. thanks to all, I'll report the results.
Click to expand...
Click to collapse
I hope everything goes fine
no success
I reset applications, did a factory reset, reinstalled phone's software with sony pc application, checked after each step, but no success...
sometimes working, sometimes not (mostly not) but the proximity sensor works fine.
out of ideas...
carlosmeldano said:
I reset applications, did a factory reset, reinstalled phone's software with sony pc application, checked after each step, but no success...
sometimes working, sometimes not (mostly not) but the proximity sensor works fine.
out of ideas...
Click to expand...
Click to collapse
Bring it to a sony service(or how's it called to your country)
it seems it's related to deep sleep. when I am called after the phone was left for 30+ minutes, it's more willing to not turning on the screen, but it turns it on after a while if having a long call. when I start the call, it mostly works. not always, but most of the time.
so it seems it's not sensor-related but something like the software is bugging.
what I don't really understand, why the hardware buttons are disabled while phoning when the phone is put to the face. it'd be enough to code that power button turns on/off the screen no matter what the proximity sensor says. I'd program it like that as a backup solution.
I wouldn't send it for repair, here in Hungary I always hear that mobile phone services just reinstall software and don't care about testing or finding the problem (if not deterministic), and do it again and again while you get tired and accept the failure. yes, it's sad but in the time of MNCs, the user doesn't matter at all after bought the product.
carlosmeldano said:
it seems it's related to deep sleep. when I am called after the phone was left for 30+ minutes, it's more willing to not turning on the screen, but it turns it on after a while if having a long call. when I start the call, it mostly works. not always, but most of the time.
so it seems it's not sensor-related but something like the software is bugging.
what I don't really understand, why the hardware buttons are disabled while phoning when the phone is put to the face. it'd be enough to code that power button turns on/off the screen no matter what the proximity sensor says. I'd program it like that as a backup solution.
I wouldn't send it for repair, here in Hungary I always hear that mobile phone services are just reinstall software and don't care about testing or finding the problem (if not deterministic), and do it again and again while you get tired and accept the failure. yes, it's sad but in the time of MNCs, the user doesn't matter at all after bought the product.
Click to expand...
Click to collapse
Try flashing custom firmware(not sure if it will work try it)...
If it doesn't work again then it's a hardware fault and not a software bug
UltraWelfare said:
Try flashing custom firmware(not sure if it will work try it)...
If it doesn't work again then it's a hardware fault and not a software bug
Click to expand...
Click to collapse
yes, that's another option. the other option is to cry off from purchase (I can do it within a week), they return the money, and I buy another one. I'll see as this is not that disturbing problem and I have no other problems with the phone like wifi bug or anything else.
someone said it's a bug so I hope 4.3 next month will solve it.

Notification LED stuck on

Hi, I have a problem with my HTC One. Yesterday, when I was using my phone, I realised the LED light was stuck on red. I've restarted my phone and the issue still stayed. Then, I power down the phone, and the LED light was not showing, but after I turned on the phone, the LED light also turned on. I've tried to wipe my data from the recovery, but the issue still stayed. Then I charged my phone until the green light was turned on, but after I unplugged my phone the red light won't turn off. The phone hasn't been dropped recently. Any ideas on how I might be able to fix this? The phone is not under warranty. Thanks in advance.
Aqilz said:
Hi, I have a problem with my HTC One. Yesterday, when I was using my phone, I realised the LED light was stuck on red. I've restarted my phone and the issue still stayed. Then, I power down the phone, and the LED light was not showing, but after I turned on the phone, the LED light also turned on. I've tried to wipe my data from the recovery, but the issue still stayed. Then I charged my phone until the green light was turned on, but after I unplugged my phone the red light won't turn off. The phone hasn't been dropped recently. Any ideas on how I might be able to fix this? The phone is not under warranty. Thanks in advance.
Click to expand...
Click to collapse
Afaik, the red LED on HTC's phones is either indicating the phone is charging, low power, overheating condition or some other hardware problem.
Would recommend you to factory reset first to determine if its not software related (bug from an app for example) Anyway, this is usually the first thing HTC told you to try when you call them for support.
If the issue persist after a factory reset, post back here.
Don't forget to backup your files before the reset.
alray said:
Afaik, the red LED on HTC's phones is either indicating the phone is charging, low power, overheating condition or some other hardware problem.
Would recommend you to factory reset first to determine if its not software related (bug from an app for example) Anyway, this is usually the first thing HTC told you to try when you call them for support.
If the issue persist after a factory reset, post back here.
Don't forget to backup your files before the reset.
Click to expand...
Click to collapse
I have done a factory reset from TWRP but the issue still persist.
Aqilz said:
I have done a factory reset from TWRP but the issue still persist.
Click to expand...
Click to collapse
are you using a custom rom or custom kernel?
alray said:
are you using a custom rom or custom kernel?
Click to expand...
Click to collapse
I'm using Android Revolution HD 84.0 and ElementalX-m7 18.0.
----
Is there any mod that can completely disable this freaking red light/charging light? It's annoying. And one more thing that makes me mad is my warranty was just expired a month ago.
Aqilz said:
I'm using Android Revolution HD 84.0 and ElementalX-m7 18.0.
----
Is there any mod that can completely disable this freaking red light/charging light? It's annoying. And one more thing that makes me mad is my warranty was just expired a month ago.
Click to expand...
Click to collapse
Try with everything stock and see if you get rid of it.
alray said:
Try with everything stock and see if you get rid of it.
Click to expand...
Click to collapse
I have returned completely to stock, but the issue still persist. If there is no other way, I'll send my phone to repair.
I went to HTC service center and they said minimum cost to repair is $100 USD and if the problem is on motherboard, it will cost more than $200. I don't know if it worth it.
Should I send my device to repair?

Three annoying issues, help please.

I don't know if any fix for theses issues were posted or discussed before but I need some help with my S6 Edge. These are my issues that appeared out of nowhere today:
Touch button doesn't light up anymore no matter the setting or if power save mode isn't on or off.
Auto brightness doesn't work
When making a call the screen turn off, proximity functon is not working if I turn the screen back on during the call using the power button
I already tried resetting the phone as a new device, verified all sensors using the code *#0*# and contacted Samsung with no luck so far. Samsung told me to change the phone for a new one but I don't think the issues are relate to hardware but I'm not sure Maybe related to an update? I never rooted my phone. Any help before I go back to AT&T for an exchange? :crying:
Anyone?
phaserkb said:
Anyone?
Click to expand...
Click to collapse
i would suggest flashing stock..
bunnycool said:
i would suggest flashing stock..
Click to expand...
Click to collapse
Well, I performed a factory reset if that is what you mean. Never rooted my phone before.
Tried to flash stock ROM via ODIN but it failed everytime.
Finally I did, flashed stock with G925AUCU3BOI2 and issues persists. Returning to the store for warranty.

finger scanner

Hi,
I am currently experiencing a problem with my finger scanner. It does not show up under settings.
Everything was going going perfectly a couple of days ago, but one morning, it was bugging si I decided to restart my phone. Since then, it disappeared from the settings menu.
Does someone else have the same issue?
Is there a way to say if it is due to a software or hardware issue?
Any thoughts?
Thanks for your help!
MajaronM said:
Hi,
I am currently experiencing a problem with my finger scanner. It does not show up under settings.
Everything was going going perfectly a couple of days ago, but one morning, it was bugging si I decided to restart my phone. Since then, it disappeared from the settings menu.
Does someone else have the same issue?
Is there a way to say if it is due to a software or hardware issue?
Any thoughts?
Thanks for your help!
Click to expand...
Click to collapse
Factory reset
madoxx77 said:
Factory reset
Click to expand...
Click to collapse
Thanks for the advice, but I already tried it, two times just to make sure... Nothing changed.
The weirdest thing is that restarting the phone gave me access to the fingerprint scanner once, but disappeared 2 days later... Since then, have not been able to get access to it. This is why I don't know if it is hardware or software related.
MajaronM said:
Thanks for the advice, but I already tried it, two times just to make sure... Nothing changed.
The weirdest thing is that restarting the phone gave me access to the fingerprint scanner once, but disappeared 2 days later... Since then, have not been able to get access to it. This is why I don't know if it is hardware or software related.
Click to expand...
Click to collapse
You should also try to downgrade to older software using FF, if that doesnt work than its hardware problem. EDIT: Try wipe cache using stock recovery first
madoxx77 said:
You should also try to downgrade to older software using FF, if that doesnt work than its hardware problem.
Click to expand...
Click to collapse
Good... I'll try that. Thanks again!
MajaronM said:
Good... I'll try that. Thanks again!
Click to expand...
Click to collapse
By the way, I'm currently receiving a new software update (VTR-L29C432 190, which I already have). Sounds weird to me, but, I'll see after... It might help
Hi
I had the same issue at the same date
Did you solve it?
leogehts said:
Hi
I had the same issue at the same date
Did you solve it?
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Unfortunately, no... I am now on B360, but still no finger sensor in setting menu.
I'll let you know if I find something!.
OK thank you. If I find something I'll let you know too.
The new software update b369 seems to have solved my problem...

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